Virgin Active Health Clubs Reviews - www.virginactive.co.uk

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★★☆☆☆
1.6 / 5
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Media Gallery for Virgin Active Health Clubs - www.virginactive.co.uk

Virgin Active Health Clubs - www.virginactive.co.uk

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Latest Reviews

★☆☆☆☆

“Cancellation Pressure”

Written on: 18/10/2016

I contacted Virgin (both over the telephone to their call centre and also the club I attended to advise them that due to physical illness I had been advised by my specialist that I was not in a position to attend. I was asked to provide a letter from my specialist to confirm this - I have asked my specialist to do this however unsurprisingly this is not at the top of his priorities - he is dealing with sick patients after all. Virgin have continued to pressure me for this information and in… Read Full Review

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★★★★★

“Best club”

Written on: 06/10/2016 by 393Flood (1 review written)

Virgin active Wandsworth smugglers way best ever , very grateful management and friendly , lifeguard always asking if we need any help . Very nice and clean poolside . Large swimming pool and two jacuzzi amazing facility… Read Full Review

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Paigecamp's Comment

Written on: 10/10/2016

I love Wandsworth smugglers way , me and my boyfriend went last week, really lovely club friendly staff

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★★★★★

“Promise fulfilled - great Pool”

Written on: 30/09/2016 by MichelleDixon (1 review written)

Best swim ever at Mill Hill last night, water was soft and clean, pool was clean, not too crowded, fantastic! I am now a converted member and swimmer and looking forward to getting fitter and fitter with a bi or tri-weekly swim. A big shout out to my MC thank you it was great!!… Read Full Review

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★☆☆☆☆

“Can it get any worse?”

Written on: 20/09/2016 by 169Gregory (1 review written)

I, with my family have been a member for just over 18 months. There are no facilities for children. Managers last for circa 6 months. Cleaning happens occasionally. The children's pool is rarely open. Today the life guard was cleaning the changing room. The sauna was closed. The duty manager was clueless. My wife has cancelled her membership. I am not far behind… Read Full Review

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★☆☆☆☆

“Unloved”

Written on: 19/09/2016 by 22Prater (1 review written)

Virgin Active Coventry. The club is almost exclusively made up of Asian members and is now looking very tired and lacks any atmosphere… Read Full Review

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Clairewatt's Comment

Written on: 10/10/2016

First of all we hates racist people like you. You should go to prison for the racist comments, just learn how to treat people without using racist comments. virgin active private health club opening for business purposes . If you proud to be a English educated person just learn more about it .

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Davcowell's Comment

Written on: 10/10/2016

Yes you shouldn't using racist comments also I'm the members of Coventry virgin active health club I never had any issues with Asian , African or European people . Please don't bullying people with racist comments . Anywhere in England mixed up with different cultures .

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★☆☆☆☆

“Inexperienced and rude duty manager”

Written on: 18/08/2016 by Abernathyuo409 (1 review written)

The staffs have no discipline. Couple of times we have made complain to the duty manager called eunniis, he has no idear how to deal with complaints and he is very inexperienced and rude. I have seen him allowing his friends to come inside which are not members and they made so much mess in the shower rooms and changing rooms. Obviously since the duty manager is their friend they have unlimited access to towles to make mess in the shower rooms. Totally inexperienced, rude and has no clue about… Read Full Review

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★☆☆☆☆

“Starved of investment ”

Written on: 16/07/2016 by ArielHarris421 (1 review written)

VA Coventry. I was a member when this club was owned by Esporta and had a really good, superior reputation. This all changed when Virgin Active bought the club, it's now shabby, unfriendly and starved of the investment needed to get it back on track. Many staff are on zero hours contracts, are unhappy and as a result, standards and the customer experience are jeopardised… Read Full Review

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★☆☆☆☆

“just disappointing”

Written on: 14/07/2016 by Jacobsny187 (1 review written)

they promise me discount just to make me subrscibe, after the first day nobody of the managers knew anything...I sap gym for the discount (as the quality of the gym is average anyway). Now I know why was so empty… Read Full Review

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★★★★☆

“Mean attitude”

Written on: 05/06/2016 by KennedyGraham186 (1 review written)

Hi, have been a member for many years, am elderly(68)and have a life membership gift from my partner. Have had severe knee problems and am aware that I would again need knee surgery as I have had for by other knee. On recent visits could not manage stairs so only worked out on ground floor. Phoned to tell them reason for wanting to leave as I know that recovery period is difficult to predict so didn't want to freeze as to do so had to show medical letters from doctors and at this stage as I… Read Full Review

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★☆☆☆☆

“worst Gym in the world - Plymouth”

Written on: 03/03/2016 by JermaineSawyer286 (1 review written)

I have just been shown around Virgin Active at Plymouth. I have never been treated so badly. I was insulted by the person that showed me around. I was told it wasn't a student gym and that if I couldn't afford it then there wasn't any point in him showing me around. Rude beyond belief! I simply stated that I was looking at other gyms in the area. I would not use this gym even if they paid me. I suggest you find a course for customer relations… Read Full Review

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★★★★☆

“Pros outweigh the Cons !!”

Written on: 27/12/2015 by Painbarrier (1 review written)

I've been a member since 2004, ups and downs with Classes, Staff, Cleanlyness, Cafe, on and off, but I have made lots of friends and acquaintances and enjoy all of my classes… Read Full Review

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★☆☆☆☆

“customers are not listen ”

Written on: 19/10/2015 by DaltonCorcoran (1 review written)

After 8 years of terrible customer service and now terrible website to book classes and because I had in the paste other gyms, I can tell you for sure that this is a bad gym. 1- you can only go to one class after work, because they overlap. 2- The swimming pool you can only swim for half of length, because the other half is for kids, you have to walk to finish the swimming. They should extend the dept and have another just for kids. They have the outside space to make it happen. 3- The website… Read Full Review

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★☆☆☆☆

“closure when it suits”

Written on: 13/10/2015 by TalonGoodwin (1 review written)

Joined Virgin Activre Stafford early this year. Today they send myself and my partner a letter say8ng it is closing in 2 weeks and they have sold it to Puregym. Well! Thanks for that wonderful courtesy Virgin actibe and also Puregym. Inbelievable treatment of members; I can safely say Virgin have just about proven to me its a parasitic company in all aspects… Read Full Review

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★★★★☆

“Body pump class”

Written on: 10/10/2015

Today I attended body pump class at 1 pm. What a great class. I was having a bad morning. Cheered me up. And the personal trainer was very helpful as I just joined. Very cheerful. I ll be going to this class every couple of days. Overall lovely gym,great staff. Plenty to do. Only downside I have a 5 month old which he is a member too. Changing rooms are too cold for the baby and not amazing space for mother and baby to get dressed after swimming… Read Full Review

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★☆☆☆☆

“chislehurst Spa - awful!”

Written on: 16/09/2015 by 423Lamb (1 review written)

I was bought a spa day as a gift and was appalled at the attitude of one member of staff! She assumed me knew what to do and was rude when we asked questions! It took me 5 months to book my experience because no one got back to me on 3 occasions! The service we recieved was awful! I can safely say i will not be returning to a virgin active and certainly not the chislehurst branch… Read Full Review

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★☆☆☆☆

“Disgusting service off VIRGIN ACTIVE ”

Written on: 02/09/2015 by Nina444 (1 review written)

Joined this disgusting service that Virgin active have to offer... where do I start! signed up in July and tried to cancel the contract in September 2014 due to my daughters health decreasing and being diagnosed with Laryngomalacia. I rang and explained due to this, I have to attend hospital appointments, work couldn't be attended at the time as it was serious and also wanted my daughters membership being cancelled. Rude receptionist spat out "they cant cancel due to a contract being signed"… Read Full Review

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★☆☆☆☆

“'Never join Virgin Active'”

Written on: 20/08/2015 by ufKenny231 (1 review written)

I have been a member of Virgin Active Barbican for over 10 years. My membership had been frozen due to work commitments and requested to continue the freeze at reception, this wasn’t actioned and I was charged for another month. Recalled the direct debit and advise the club to action my request. Response no copy of paperwork tough luck!!! They were more than happy to lose a member of 10 years. Excellent service Virgin … Read Full Review

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★☆☆☆☆

“Incorrect information on international clubs ”

Written on: 02/08/2015

Says clubs can be used worldwide. I asked if we could use the Pitt street club prior to travel from England . This was confirmed by email. Got there only to find out at the desk that my kids could not go in. How disappointed were we- this was the worst experience of being told incomplete information. The clubs generally are good and I love my club back home… Read Full Review

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★☆☆☆☆

“sunbury - poor value”

Written on: 13/07/2015 by janeno6 (1 review written)

I joined the club so I would get some regular exercise in a nice environment. In practice the club is poorly maintained with changing rooms needing an overhaul. Very tatty with missing mirrors, faulty hairdryers on continuous basis. often no loo roll and no bags for wet swimsuits. When I complained about the many mirrors which were missing, the response was just well its not our fault, we have to clear it all with head office etc. facilities like steam room or jacuzzi sometimes not working but… Read Full Review

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★☆☆☆☆

“Virgin Active Hamilton - No thank you!”

Written on: 13/07/2015 by Regan225 (1 review written)

Not impressed at all. Been a member here for 12 months - personal belongings went missing from a locked locker, Classes showing full as soon as they were available for booking, toilets not kept clean in the main area & a high level of attitude and generally really poor customer service. There seems to be a real "snobby" attitude with some of the staff here and I consistently had a real vibe from some staff that they had really put themselves and the club on some sort of pedestal. Even after… Read Full Review

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