virgin active health clubs reviews | Watch This Item.

Average Ratings
Value for Money2.5/10
Reviewer Rating2.2/10
Overall Rating2.5/10 Based on 126 ratings

View Last 6 Months Only

14% Recommended17 out of 119 Reviews
Rate this item

Compare reviews of Virgin Active Health Clubs and let others know what you think about their gym membership, their customer service, the equipment available and anything else fitness gym memmbers would want to know about.

119 Review Centre Virgin Active Health Clubs Reviews

  • Full review by
    Guest.
    on 27th Jun 2009


    User Rating : 8
    Respect : 0

    Good Points: CleanFriendly staffWell equipped gymSuperb swimming pool and steam room/sauna

    Bad Points: Lack of staff on gym floorexpensive

    General comments: I have been a member on a number of gyms in the past 3 years and can honestly say Virgin Active is the best one I have been a member of. The changing rooms are exceptionally clean, staff are really friendly and the gym itself has the latest Technogym equipment with built in TV's, and plenty of gym equipment so you aren't waiting for machines. The pool area is superb, the pool has no chlorine as it's UV treated which is great for me as the chlorine really stings my eyes. The only gripe I have is that the gym trainers are mainly on personal training sessions with clients, and there is rarely any trainers on the gym floor that are able to help members like me who don't want to pay for personal training.
    Guest's review and ratings     | 154 words

  • Review by
    LEE294426
    on 10th Jun 2009


    User Rating : 0
    Respect : 0

    I have been with Virgin (Solihull) for 6 years and recentley had to cancel after being made redundent and change of circumstances. I emailed to cancel my membership but I was advised that this was not possible as my contract was a rolling one and I had to buy out the remainder of the year even thou I had been with them for many years and they would not consider my change of circumstances. They do not even send out reminders so if you miss the last four weeks of the contract you automatically go ...
    LEE294426's full review     | 171 words

  • Review by
    happinesssam
    on 3rd Jun 2009


    User Rating : 1
    Respect : 0

    I moved house 5 months ago, so I cancelled my Virgin Active membership in february. I was told it was too late and I would still be billed for March. Fine. I only recently noticed that they had carried on billing my, so I rang up and was told that no, they hadn't cancelled, and unless I still had the cancellation form as far as they were concerned I hadn't cancelled. This being 5 month on after moving I can't find the form.This is the second time they've screwed me over, having double billed me ...
    happinesssam's full review     | 156 words

  • Review by
    divadnosnibor
    on 25th May 2009


    User Rating : 2
    Respect : 0

    I would like to comment on Virgin active at Stockley Park.The only thing Virgin Active appears to be good at is taking my standing order,on time every single month.In return,I get a sauna that is often left dirty and smelling.A steam room that often doesnt work for weeks at a time.And a carpark where anybody from stockley park sticks their car.Which means theres often a fight for a parking space.In short Virgin active only cares about profit,not the customer.If I missed one payment my card would ...
    divadnosnibor's full review     | 154 words

  • Review by
    nitsmits
    on 6th May 2009


    User Rating : 0
    Respect : 0

    BEWARE OF VIRGIN ACTIVE EALING CLUBVery bad customer service. Never tell about the cancellation policies while selling membership. They take your bank details and charge your card thru direct debit even when you are on flexi membership and after giving assurances over the phone that they will not charge.
    nitsmits's full review     | 50 words

  • Review by
    Sillyboi Rank: Corporal
    on 1st May 2009


    User Rating : 8
    Respect : 0

    Virgin Active is a great gym with friendly staff and wide variety of equipment. I would however say they are a bit overcrowded however that is a sign they are doing really well. Love it there. Keep up the good work guys.
    Sillyboi's full review     | 42 words

  • Review by
    Guest.
    on 19th Apr 2009


    User Rating : 0
    Respect : 0

    virgin active kensington is a club with not a lot of customer service, shabby facilities but with a premium price of gbp 115 per month. we are a group of 5 people who quit already. holmes place was a gem in comparison!
    Guest's full review     | 72 words

  • Review by
    ihate virginsheffield
    on 9th Apr 2009


    User Rating : 0
    Respect : 0

    you will get constant harrasment from virgin active health clubs and they will keep taking direct payments after you have cancelled then try to speak to customer services - ha them they will employ a debt agency to harrass you further
    ihate virginsheffield's full review     | 46 words

  • Review by
    LaSuze
    on 9th Apr 2009


    User Rating : 0
    Respect : 0

    Also trouble with contract for virgin active health club. I moved location and informed the gym and asked them to transfer membership to a gym nearer home. I still haven't had the membership transferred after 6 months. I had trouble with one direct debit and rather than contact me they referred this directly to a debt collecting agency. Steer clear!!!
    LaSuze's full review     | 85 words

  • Review by
    Guest.
    on 8th Apr 2009


    User Rating : 1
    Respect : 0

    Virgin Active Health Clubs customer care is very very bad to say the least. They dont give a damn about you, face to face they smile and apologise but if you threaten to leave because you have been struggling with their customer service they will politely tell you to take a hike coz they do not need you. I have been struggling with them for 4 months now and have just decided to give up as they could not be bothered. I never complained when the sauna was not working or when the club was being eva ...
    Guest's full review     | 112 words

  • Review by
    nintendonut Rank: Major
    on 1st Apr 2009


    User Rating : 6
    Respect : 0

    Virgin Active gym on the strand is not a cheap gym. The monthly membership is £80 a month. When you compare it to Fitness First gym it looks expensive. Having been a member of both gyms I can safely say that it is worth paying extra for Virgin Active. First up you get a pool. You also get a darn site more space and machines. The best thing about Virgin Active is that you get clean changing rooms. In Virgin Active you have a cleaner who is permanently appointed to cleaning the changin ...
    nintendonut's full review     | 186 words

  • Review by
    seanr
    on 22nd Mar 2009


    User Rating : 1
    Respect : 0

    Unfortunately , virgin active has departed from the whole philosophy of holmes place and instead is following into the foot steps of fitness first ie they will do anything to recruit more members despite an overcrowded gym. The clapham branch is the proof of it. They charge you a fortune and yet you have to wait to use the machine.Forget about using this gym from 7pm or even on a saturday morning.
    seanr's full review     | 91 words

  • Review by
    roseyhat
    on 22nd Feb 2009


    User Rating : 0
    Respect : 0

    We too are in the same position with this Virgin Active Health Clubs diamond membership and are now writing to their headoffice - I think the more people that write to complain they will have to listen to their customers as there is obviously something wrong with this type of membership. I have another 10 months to go. Why can they not send out reminders?
    roseyhat's full review     | 89 words

  • Review by
    Lucy77
    on 26th Jan 2009


    User Rating : 1
    Respect : 0

    Since Virgin Active took over from Holmes Place the quality of the gym and general service for customers has gone drastically down hill in my opinion. I think the Croydon club is dirty and ill kept, with filthy looking equipment. Supplies of hand towels and toilet tissues are regularly out of stock on my visits and remain so for a number of days - 2 weeks in total recently! Last year a group of members requested to meet management and a follow up meeting was requested, we are still waiting for ...
    Lucy77's full review     | 271 words

  • Review by
    gymjunkie
    on 24th Jan 2009


    User Rating : 0
    Respect : 0

    First of all, I had an amazingly unprofessional personal trainer and despite a legitimate complaint, Virgin Active never paid back the money they owed me for the unused sessions. Moreover, watch out for the dirty changing rooms, the overcrowded and bad quality classes, the generally super basic facilities, unfriendly staff, the smelly & broken showers. The managers don't care about the clients and their requests or concerns. Also an issue with the towels: don't dare asking for a second one ...
    gymjunkie's full review     | 111 words

  • Review by
    Guest.
    on 18th Jan 2009


    User Rating : 6
    Respect : 0

    i'm in the process of cancelling my diamond membership with virgin. and have the contract when i did join the diamond scheme, there are 8 points covered of which number 2 states "the minimum term is for 12 months whether paying monthly direct debit or anually, this is a contractual commitment period" point 3 states "notice of termination must be given i writing by the seventeenth day of the twelfth month(last month of commitment period)" point 4 states "diamond membership will automaticall ...
    Guest's full review     | 195 words

  • Review by
    Guest.
    on 10th Jan 2009


    User Rating : 1
    Respect : 0

    I've been battling with Virgin for 5 months now regarding a complaint over membership. I have a legitimate medical reason for not attending the gym - I have been advised against it as I am experiencing a complicated pregnancy and am currently undergoing physiotherapy - but they are not being helpful to me by suspending or canceling my membership. I'm in the latent stages of labour and people aren't speaking to me- apparently I'll get a call back within 24 hours (the 3rd time I've been told that ...
    Guest's full review     | 131 words

  • Review by
    erindcp1
    on 5th Jan 2009


    User Rating : 2
    Respect : 0

    Would not organise promised personal training sessions, which is part of the starter package. The staff were not aware of how to freeze memberships (taking money out of your account anyway). Would not return phone calls. Weren't cancel membership promptly when asked, taking weeks to cancel, even though the forms had been signed. The list really does go on. Virgin Active was the worst experience I have ever had with a gym, I will never go back to them and would never recommend them.
    erindcp1's full review     | 141 words

  • Review by
    rhk001 Rank: Corporal
    on 30th Dec 2008


    User Rating : 3
    Respect : 0

    I use the Putney Gym as my home gym, my contract allows me to use any of the gyms in London ( It used to be Holmes Place). There appears to be a lot of double standards within the group and a lack of consistancy. I used to get free towels, I dont get them anymore at my home gym, but do get them free at the other ex-holmes place gyms? (although some of the staff are kind enough to give them out) They used to give out small sweat towels, but these were stopped to do thier bit for the environ ...
    rhk001's full review     | 330 words

  • Review by
    sdj6sdj6
    on 26th Nov 2008


    User Rating : 0
    Respect : 0

    This gym doesn't seem to know the first thing about customer service. The deskgirls are rude in my opinion, some of the instructors seem barely fit themselves, and they have the audacity to not let me freeze the membership because I am a few days late in requesting the freeze -- because I only found out yesterday I can travel for December!
    sdj6sdj6's full review     | 87 words


Virgin Active Health Clubs Web Sites