Virgin Active Health Clubs Reviews - www.virginactive.co.uk

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Virgin Active Health Clubs - www.virginactive.co.uk

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Latest Reviews

★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“I cancelled my membership with Virgyn active...”

Written on: 15/12/2014 by MiraPatterson229 (1 review written)

I cancelled my membership with Virgyn active (islington ) in June this year as I j was not happy with them, very crowded and limited classes for such a expensive fare ( 68 pound per month ) . So last week I realised they have been taking my money from my bank account since ! It has been 6 months so they own me more than 400 pounds . I went to the club with the bank statement and the probe that I cancelled membership and I requested to speak with the manager. Literally she did no t spend even 2… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Do you have spare cash? ”

Written on: 07/12/2014 by Angela1994 (1 review written)

No value for money. Especially you join the classic ones such as aldersgate and Canary Riverside. £180 per month plus £75 joining fee. I give you a story. My boyfriend is a virgin member. I was a member a couple of years before. My home gym was Canary riverside. I visited aldersgate virgin active again on a quiet Sunday with boyfriend. I was told I can't enter the gym can't sit at the lounge to wait for my boyfriend because of health safety. I don't understand. Can I potentially hit someone… Read Full Review

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★★☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Swimming with burqas”

Written on: 05/12/2014 by Devine273 (1 review written)

At least they should have a particular time for muslim women if they want to keep their burqas on,most people like to swim with swimming costumes! Too expensive for that kind of service!… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Made a complaint then staff made a witch hunt for me”

Written on: 04/12/2014 by MacLean1961 (1 review written)

Virgin active poole! Sunday evening my 10 year old son left his shorts, goggles and towel there! I didn't realise so tonight less than 24 hours I went back to the gym, asked about his list property to be informed all items that are wet are destroyed within 24 hours, this was at hour 22.....I said this should be displayed to be told we did have a notice up! They had his goggles no record of shorts or towel. I made my complaint and carried on going for a swim! After dressing one of the staff… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Terrible Customer Service”

Written on: 03/12/2014 by 91Cochran (1 review written)

Joined Virgin Active Coventry recently, it's appalling, gone downhill from the old Esporta days. Save your money and find a cheaper gym, their customer service is non-existent, you complain and they couldn't care less. Dreadful place… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Arrogance and zero customer service”

Written on: 29/11/2014 by Ronanj365 (1 review written)

I signed up to VA in Coventry. The place is run by kids (zero hours?) Gym is like a nightclub, way too loud and more arrogant beefcake staff on the equipment than members. The showers are straight from a developing nation. All complaints are greeted with a shrug of shoulders. Worst decision I've ever made. Can't get out of the contract though… Read Full Review

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Scotty C's Comment

Written on: 29/11/2014

I was thinking of joining. Thanks for the info.

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Gymgoers's Comment

Written on: 02/12/2014

My wife and I and our group of friends left Virgin in Coventry for this very reason. We we're all off peak members and would generally visit the gym 2 or 3 times a week mid-morning. The music was always thump, thump, thump and very loud. When we complained we we're told it was at an acceptable level. We never had this problem when it was Esporta. We now all go to the Village gym which isn't so much like a discotechque

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★★★★☆
Virgin Active Health Clubs - www.virginactive.co.uk

“It does what it says on the tin”

Written on: 12/11/2014 by OmgItsRee (3 reviews written)

Disclaimer: I go to Merton Abbey Virgin Active so this is the only gym I can vouch for. I come to the gym with a plan, get on with it and then go, simples! The showers and spa area is always clean (maybe a couple hairs in the shower but what do you expect). Personally, I can't find many faults unless i'm seriously splitting hairs. I go there to workout and that's exactly what I do. The reason I didn't give it 5 stars is because I get a lot of guys staring and perving, quite regularly and… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“NOT family friendly”

Written on: 01/11/2014

Joined the Stoke Gifford branch in Bristol. Virgin Active is not the cheapest but they have a crèche facility so I thought I would be able to leave the children there while I exercise. However, the treatment the children received was so appalling I'm afraid to leave them in their care. I'm in a contract so I have to endure this for 12 months but I certainly will not renew my contract. The staff (not everybody but a large percentage) are unmotivated and unfriendly. There is no 'club'… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“DO NOT JOIN”

Written on: 11/10/2014

Joined Virgin active at Canary Wharf and used it 4 times before getting a knee injury. Did not use the gym in 10 months then got a letter in january saying monthly subscription going up! Called and spoke to very rude woman on the phone from sales team She told me even though I had not used the gym subs going up. I said cancel my membership and she said I had to write in NOT email. Sent a letter and 2 months alter cancelled my direct debit and now they say they did not receive my cxn letter… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Virgin Active Customer Service”

Written on: 26/09/2014 by emason (1 review written)

Furious that I joined for 12 months & only 6 weeks in they withdrew ALL the classes for my 12 year old (but not my 8 year old), reduced the gym time for her to 6pm (I work so don't get there before) and introduced a system which costs an additional £315 a year for 1 class a week for her!!! Now I'm stuck paying for her to go swimming, which is not what I signed up for. I have complained and may aswell be talking to the wall, or a politician, as they consistently ignore my questions and avoid… Read Full Review

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★★★☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Car park”

Written on: 15/09/2014 by Remingtony148 (1 review written)

A good club; pool and equipment are excellent; staff are generally professional and friendly; personal trainers are very professional. The problem is that despite an ever increasing membership there are VERY few dedicated parking spaces for members. The area is very aggressively policed by ever-present attendants; if you forget to display your large cumbersome sign (even running back to display it having forgotten 4 mins earlier on leaving your car); touch a white line, fail to display the sign… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Useless sales service - totally pathetic”

Written on: 13/09/2014 by Ahmed89 (1 review written)

Wanted to become a member, but it became soooo painful, that i have decided to join fitness first, even though virgin is just a 2 min walk from my house. The sales guy on the phone was useless, didnt knew the packages, and was not paying attention to my query. The lady on the front desk was equally pathetic. Told me sales staff has gone for the day, and i need to pay some money to some charity(not against charity, but you cannot force me to pay to a charity), to use the club for the day… Read Full Review

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★★★★★
Virgin Active Health Clubs - www.virginactive.co.uk

“Fabulous Spa day at Romford Branch”

Written on: 05/09/2014 by Louise2549 (1 review written)

My mum and I had a voucher from Buy a gift for a spa day for two which included entrance and use of the facilities. We used the pool area, including the sauna and steam room and the jacuzzi baths (one was not working but that is my only complaint). All areas were clean and tidy. We were impressed. Be warned though, you need a padlock rather than a £1 for the lockers. Most strange but the lovely lady on reception loaned us one so it wasn't a problem. We swam in the pool which was warm and a… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Actively Reduced Shower Pressure ”

Written on: 29/08/2014 by Tonyn165 (1 review written)

Finchley Road was a well run Esporta until Virgin took over. Virgin instructed their maintenance man to put restricted in the showers to reduce the pressure, so now they are extremely poor. When members complained we were told that this was told make shores consistent across all clubs ? Virgin are happy for them to be poor across all their clubs???? Finchley Road is listed as one of their top clubs, joke… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Biggest rip off!”

Written on: 19/08/2014 by Galag (1 review written)

They got big mess in the office. When I cancelled my membership in they kept sending me letters then texts. So called menager said it's been resolved and more letters came! In winter they had lots of false smoke alarms and after swimming you had to come outside on the cold!… Read Full Review

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Marcos2014's Response to Galag's Review

Written on: 31/08/2014

The unsubcribe policy is very bad. They just cheated me, telling that I could do it at any time, reason why I've been paying more each month. I am receiving offensive text msg pretending that I own money....

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Enfield Virgin Active Club, a foal complaint.”

Written on: 08/08/2014

I have been a member of Virgin Active Club for many years. I have visited many branches in the last two weeks, in all the clubs I've visited I've never seen such disrespect. I have been to at least 10 different clubs in the last two weeks. After we'd gotten into the club and began getting changed a employe of the club came up to me and told me to speak to his manager. I began to put on my normal clothes. He rushed me twice in less than 3 minutes which seemed strange behaviour to me. I came out… Read Full Review

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Akokab's Comment

Written on: 08/08/2014

Having looked at this review, I also attest poor management of Enfield Virgin Club. The higher level of the business have to carefully review her attitude toward members. She is absolutely wrong person for a line manager.

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Shellyrunner's Comment

Written on: 14/08/2014

So despite knowing that your son was not allowed to use the gym, you thought you would try to get in another gym. You are clearly not paying the extra amount to allow him to use it so why should he be there? Not sure why you think they shouldnt terminate your contract for abusing your position as a member. If you want someone to contact you, I recommend you call them directly rather then on the off chance they read a third party website.However I doubt you will get any thing.

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Akokab's Comment

Written on: 14/08/2014

The comment is a poorly justified reply to the review of a long term member of the virgin active health club. I have already been contacted by complaint handling team of Virgin and my home virgin active club. They assured me that they will investigate the incidence. Just for the record and to clear to the people who follow the review, I have been paying the membership fee of my son for several years. We also have hired a personal trainer in our home club who trains my son and my self. The allegation of abusing my position as a member looks like a joke. Client care is not a war, but it is an art and skill that the Management of Enfield branch totally lack. It demonstrates how rude and aggressive she is.
Dr. Abas Kokab, MD & PhD

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Shellyrunner's Comment

Written on: 23/08/2014

Fair enough, if you have paid membership, it seems a little over zealous of virgin management. Good luck with the final outcome,

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Akokab's Comment

Written on: 23/08/2014

The customer service of Virgin Health Club has provided us with formal apology and assured that the Enfield branch will get re-training. We have received free membership for September also.

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Virgin lichield worst crèche ever ”

Written on: 25/07/2014 by NickolasStout (1 review written)

Hi all Virgin lichield Ok avoid if you have kids as the crèche there is just shocking, it's the staff in there they are just c r a p and the Dury manager think his name is gus has such a attitude problem My money is with seedy mill crèche is super with good DM Cheers… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Property stolen”

Written on: 22/07/2014 by Ian1980 (1 review written)

Yesterday after my workout and your Barbican location, I realized that someone had forced my lock, opened my locker (which I rent permanently for 10 pounds a month) and stole my electric hair brush plus other toiletries. It's not just the loss itself, but the violation of ones privacy, and on top of that, the fact that you don't take any responsibility whatsoever. It's one thing if someone leaves his properties unlocked, but if I rent a permanent locker, I expect my stuff to be safe there… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Don't sign a contract”

Written on: 17/07/2014 by 493Moore (1 review written)

I wanted to try a new gym which is a lot cheaper than this gym. I was told I need to be either be made redundant or very sick and confirmed by a doctors note… Read Full Review

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★★★★☆
Virgin Active Health Clubs - www.virginactive.co.uk

“awsome staff .best customer service .”

Written on: 13/07/2014 by Simpsonfb220 (1 review written)

farnborough virgin active have the best customer service .very polite .well present for the club .receptionist always greets people with smille .excelent management always polite I have been in so many health club round the country and i have to say farnborough is best customer service always they make customer feel welcome… Read Full Review

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