Virgin Active Health Clubs Reviews - www.virginactive.co.uk

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Media Gallery for Virgin Active Health Clubs - www.virginactive.co.uk

Virgin Active Health Clubs - www.virginactive.co.uk

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Latest Reviews

★★★★☆

“Mean attitude”

Written on: 05/06/2016 by KennedyGraham186 (1 review written)

Hi, have been a member for many years, am elderly(68)and have a life membership gift from my partner. Have had severe knee problems and am aware that I would again need knee surgery as I have had for by other knee. On recent visits could not manage stairs so only worked out on ground floor. Phoned to tell them reason for wanting to leave as I know that recovery period is difficult to predict so didn't want to freeze as to do so had to show medical letters from doctors and at this stage as I… Read Full Review

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★☆☆☆☆

“worst Gym in the world - Plymouth”

Written on: 03/03/2016 by JermaineSawyer286 (1 review written)

I have just been shown around Virgin Active at Plymouth. I have never been treated so badly. I was insulted by the person that showed me around. I was told it wasn't a student gym and that if I couldn't afford it then there wasn't any point in him showing me around. Rude beyond belief! I simply stated that I was looking at other gyms in the area. I would not use this gym even if they paid me. I suggest you find a course for customer relations… Read Full Review

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★★★★☆

“Pros outweigh the Cons !!”

Written on: 27/12/2015 by Painbarrier (1 review written)

I've been a member since 2004, ups and downs with Classes, Staff, Cleanlyness, Cafe, on and off, but I have made lots of friends and acquaintances and enjoy all of my classes… Read Full Review

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★☆☆☆☆

“customers are not listen ”

Written on: 19/10/2015 by DaltonCorcoran (1 review written)

After 8 years of terrible customer service and now terrible website to book classes and because I had in the paste other gyms, I can tell you for sure that this is a bad gym. 1- you can only go to one class after work, because they overlap. 2- The swimming pool you can only swim for half of length, because the other half is for kids, you have to walk to finish the swimming. They should extend the dept and have another just for kids. They have the outside space to make it happen. 3- The website… Read Full Review

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★☆☆☆☆

“closure when it suits”

Written on: 13/10/2015 by TalonGoodwin (1 review written)

Joined Virgin Activre Stafford early this year. Today they send myself and my partner a letter say8ng it is closing in 2 weeks and they have sold it to Puregym. Well! Thanks for that wonderful courtesy Virgin actibe and also Puregym. Inbelievable treatment of members; I can safely say Virgin have just about proven to me its a parasitic company in all aspects… Read Full Review

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★★★★☆

“Body pump class”

Written on: 10/10/2015

Today I attended body pump class at 1 pm. What a great class. I was having a bad morning. Cheered me up. And the personal trainer was very helpful as I just joined. Very cheerful. I ll be going to this class every couple of days. Overall lovely gym,great staff. Plenty to do. Only downside I have a 5 month old which he is a member too. Changing rooms are too cold for the baby and not amazing space for mother and baby to get dressed after swimming… Read Full Review

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★☆☆☆☆

“chislehurst Spa - awful!”

Written on: 16/09/2015 by 423Lamb (1 review written)

I was bought a spa day as a gift and was appalled at the attitude of one member of staff! She assumed me knew what to do and was rude when we asked questions! It took me 5 months to book my experience because no one got back to me on 3 occasions! The service we recieved was awful! I can safely say i will not be returning to a virgin active and certainly not the chislehurst branch… Read Full Review

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★☆☆☆☆

“Disgusting service off VIRGIN ACTIVE ”

Written on: 02/09/2015 by Nina444 (1 review written)

Joined this disgusting service that Virgin active have to offer... where do I start! signed up in July and tried to cancel the contract in September 2014 due to my daughters health decreasing and being diagnosed with Laryngomalacia. I rang and explained due to this, I have to attend hospital appointments, work couldn't be attended at the time as it was serious and also wanted my daughters membership being cancelled. Rude receptionist spat out "they cant cancel due to a contract being signed"… Read Full Review

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★☆☆☆☆

“'Never join Virgin Active'”

Written on: 20/08/2015 by ufKenny231 (1 review written)

I have been a member of Virgin Active Barbican for over 10 years. My membership had been frozen due to work commitments and requested to continue the freeze at reception, this wasn’t actioned and I was charged for another month. Recalled the direct debit and advise the club to action my request. Response no copy of paperwork tough luck!!! They were more than happy to lose a member of 10 years. Excellent service Virgin … Read Full Review

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★☆☆☆☆

“Incorrect information on international clubs ”

Written on: 02/08/2015

Says clubs can be used worldwide. I asked if we could use the Pitt street club prior to travel from England . This was confirmed by email. Got there only to find out at the desk that my kids could not go in. How disappointed were we- this was the worst experience of being told incomplete information. The clubs generally are good and I love my club back home… Read Full Review

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★☆☆☆☆

“sunbury - poor value”

Written on: 13/07/2015 by janeno6 (1 review written)

I joined the club so I would get some regular exercise in a nice environment. In practice the club is poorly maintained with changing rooms needing an overhaul. Very tatty with missing mirrors, faulty hairdryers on continuous basis. often no loo roll and no bags for wet swimsuits. When I complained about the many mirrors which were missing, the response was just well its not our fault, we have to clear it all with head office etc. facilities like steam room or jacuzzi sometimes not working but… Read Full Review

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★☆☆☆☆

“Virgin Active Hamilton - No thank you!”

Written on: 13/07/2015 by Regan225 (1 review written)

Not impressed at all. Been a member here for 12 months - personal belongings went missing from a locked locker, Classes showing full as soon as they were available for booking, toilets not kept clean in the main area & a high level of attitude and generally really poor customer service. There seems to be a real "snobby" attitude with some of the staff here and I consistently had a real vibe from some staff that they had really put themselves and the club on some sort of pedestal. Even after… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 28/05/2015 by IsaiasO'Leary (1 review written)

I wanted to cancel my membership so I sent an email to the gym as I was told. After 1 month of sending the email I never received any confirmation email stating my request has been processed. This is ridiculous as I called over 50 times, went into the gym directly, emailed so many times but they always said "the person in charge is not here today, please call again, we will send you the email tomorrow." I don't see how difficult it can be to process a cancellation request. The Gym Group… Read Full Review

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★★☆☆☆

“Taking. Gust ”

Written on: 04/05/2015 by Afshin1342 (1 review written)

My wife is a member of Virgin active at Mill Hill East North London . She was trying to take me as a gust for this bank holiday and the receptionist was so cold telling us that she should have had a gust card . We ask what us a gust , though she was told a gust would cost her £5 before , the reception did not know about gust and had to should at ask someone else . Then they confirmed its £15 I thought this is void understanding of their own procedure and giving no proper information to… Read Full Review

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★☆☆☆☆

“crouch end”

Written on: 06/04/2015 by mwFrazier481 (1 review written)

I am writing a review as an ex freelance worker for this company, not only I had to listen to memebers complaints about how badly they are being treated, I have experienced really bad tratment also to a point I had to ask for police assistance three times. yes true!!! I think it is a very bad place overall, bullied staff as well as members. Finaly cut this place loose and the best decision ever has been made… Read Full Review

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★☆☆☆☆

“Been a member of the Lancashire for years since virgin...”

Written on: 19/02/2015 by 257Caldwell (1 review written)

Been a member of the Lancashire for years since virgin took over it's gone down the pan!! Change the rules as they go along, especially for children. Cancelling my membership and going else where. Don't waste your money!!… Read Full Review

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★☆☆☆☆

“crouch end club”

Written on: 18/02/2015 by Azul53 (1 review written)

Virgin health in crouch end doesnt seem to be bothered about tidiness and hygiene... in a mornings its clearly vissible that showers had been left dirty overnight... and during the days i hadnt seen either anyone cleaning them... its just good enouhh reason for me to stop using this club.. at so high prices they even are not bothered to keep facilities clean?… Read Full Review

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★★☆☆☆

“Virgin Bunhill Row”

Written on: 12/02/2015 by xdFallon81 (1 review written)

The gym has recently gone through a refit, which in parts is good, however, members were promised more space to work out. What has happened is that the gym has built a new piece of equipment with monkey bars, and boxing bags etc , however, one cannot use this at lunch as the whole area is monopolised by a class (grid) which is essentially circuit training. This class should be carried out in a studio and not on the gym floor! The running machines are crammed in along one side of the gym… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 16/01/2015 by Jensen486 (1 review written)

Gym always way too busy for the amount you pay. Have to work around everybody else in the gym making it very difficult to get a set routine going… Read Full Review

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★★★☆☆

“What has happened to the once good cafe bar at...”

Written on: 06/01/2015 by Cafelounger1 (1 review written)

What has happened to the once good cafe bar at Bridgend? There is a lovely new poster enticing us to a new menu. That would be great, but the menu is never on display, and nearly half the breakfast items on the secretive menu were unavailable. This was pointed out to me by the seemingly grumpy cafe lady (service with a smile would be nice!) The café for me is an important part of my trip to the gym, I tolerate the screaming kids at weekend and the intrusive chattering post class masses,because… Read Full Review

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