Virgin Active Health Clubs Reviews - www.virginactive.co.uk

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Virgin Active Health Clubs - www.virginactive.co.uk

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Latest Reviews

★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Biggest rip off!”

Written on: 19/08/2014 by Galag (1 review written)

They got big mess in the office. When I cancelled my membership in they kept sending me letters then texts. So called menager said it's been resolved and more letters came! In winter they had lots of false smoke alarms and after swimming you had to come outside on the cold!… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Enfield Virgin Active Club, a foal complaint.”

Written on: 08/08/2014

I have been a member of Virgin Active Club for many years. I have visited many branches in the last two weeks, in all the clubs I've visited I've never seen such disrespect. I have been to at least 10 different clubs in the last two weeks. After we'd gotten into the club and began getting changed a employe of the club came up to me and told me to speak to his manager. I began to put on my normal clothes. He rushed me twice in less than 3 minutes which seemed strange behaviour to me. I came out… Read Full Review

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Akokab's Comment

Written on: 08/08/2014

Having looked at this review, I also attest poor management of Enfield Virgin Club. The higher level of the business have to carefully review her attitude toward members. She is absolutely wrong person for a line manager.

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Shellyrunner's Comment

Written on: 14/08/2014

So despite knowing that your son was not allowed to use the gym, you thought you would try to get in another gym. You are clearly not paying the extra amount to allow him to use it so why should he be there? Not sure why you think they shouldnt terminate your contract for abusing your position as a member. If you want someone to contact you, I recommend you call them directly rather then on the off chance they read a third party website.However I doubt you will get any thing.

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Akokab's Comment

Written on: 14/08/2014

The comment is a poorly justified reply to the review of a long term member of the virgin active health club. I have already been contacted by complaint handling team of Virgin and my home virgin active club. They assured me that they will investigate the incidence. Just for the record and to clear to the people who follow the review, I have been paying the membership fee of my son for several years. We also have hired a personal trainer in our home club who trains my son and my self. The allegation of abusing my position as a member looks like a joke. Client care is not a war, but it is an art and skill that the Management of Enfield branch totally lack. It demonstrates how rude and aggressive she is.
Dr. Abas Kokab, MD & PhD

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Virgin lichield worst crèche ever ”

Written on: 25/07/2014 by NickolasStout (1 review written)

Hi all Virgin lichield Ok avoid if you have kids as the crèche there is just shocking, it's the staff in there they are just c r a p and the Dury manager think his name is gus has such a attitude problem My money is with seedy mill crèche is super with good DM Cheers… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Property stolen”

Written on: 22/07/2014 by Ian1980 (1 review written)

Yesterday after my workout and your Barbican location, I realized that someone had forced my lock, opened my locker (which I rent permanently for 10 pounds a month) and stole my electric hair brush plus other toiletries. It's not just the loss itself, but the violation of ones privacy, and on top of that, the fact that you don't take any responsibility whatsoever. It's one thing if someone leaves his properties unlocked, but if I rent a permanent locker, I expect my stuff to be safe there… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Don't sign a contract”

Written on: 17/07/2014 by 493Moore (1 review written)

I wanted to try a new gym which is a lot cheaper than this gym. I was told I need to be either be made redundant or very sick and confirmed by a doctors note… Read Full Review

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★★★★☆
Virgin Active Health Clubs - www.virginactive.co.uk

“awsome staff .best customer service .”

Written on: 13/07/2014 by Simpsonfb220 (1 review written)

farnborough virgin active have the best customer service .very polite .well present for the club .receptionist always greets people with smille .excelent management always polite I have been in so many health club round the country and i have to say farnborough is best customer service always they make customer feel welcome… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“AVOID waste of money”

Written on: 05/07/2014 by BrettFagan115 (1 review written)

You go there and they smile so you think everything will be good. It is just waste of money… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Lies from staff”

Written on: 26/06/2014 by BryceDouglas185 (1 review written)

I tried to cancel my membership, which is a rolling contract where you give a months notice. First I called and was told the manager was unavailable and to call back, which I did several times, always the same story. Then I left messages to call me back, he never did. Then I ailed, over a month ago, no response and the email definitely sent. Called again today to explain I was still being charged but had repeatedly tried to cancel but was being ignored. Was told by an extremely rude woman that… Read Full Review

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Dpowell's Comment

Written on: 27/06/2014

I also emailed and spoke to various staff members cancelling my membership. Despite being told that it was cancelled i now have an agency chasing me for money. I didn't use the gym for a year due to health reasons of which I wouldn't divulge as it is private and confidential to me I ended up in tears on a couple of occasions due to their lack of diplomacy and understanding oh yes and rudeness. I wouldn't believe a word spoken by any of them. Waste of space.

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Awful place”

Written on: 21/06/2014 by Piercequ110 (1 review written)

I joined this gym when it was esporta and it was much better. There has been a recent refurbishment which had improved the equipment but it is an awful place to work out especially if you want to use the free weights area . Far too busy pretty much all the time . Full of inconsiderate people who put their towels and bottles on equipment and then walk around using everything else or stand in front of equipment to stop you using it . There is no encouraging atmosphere of sharing from the club… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“virgin active derby”

Written on: 11/06/2014 by rikthompson (1 review written)

been fined £100 pounds for parking in virgin car park in the place I've parked for years the car park is not big enough the gym is over full you cannot get on any machines the equipment is old and dirty the staff are good the management are rubbish i have a personal trainer every week and along with my wife and son have been a member for many years i feel that we've been treated badly so they can get stuffed they aren't making any more money out of me there is better gyms around and you don't… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“rip off virgin active”

Written on: 11/06/2014 by derby666 (1 review written)

Virgin active derby has become a fast money making schem. They have targets to meet 9000 members. The place internally is not kept to a decent standard. And to top it up they have started to hand out parking fines of a 100 pounds. The car park is not big enough. So at peek times if you can't park you would have to go back home, or get a ticket. Stay away… Read Full Review

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★★☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Bradford”

Written on: 07/06/2014 by Brandon12 (1 review written)

After joining the gym last year, I was initially impressed. The staff were friendly, there was always space in the pool and in the gym. A year later, two managers have left and it is a different story.The pool appears to have turned into a school, there are swimming lessons nearly everyday at peak time, taking up a whole lane..often only for one person .the swimming teacher walks about like she owns the place and is very rude when asking people to move lanes. I certainly would not let my child… Read Full Review

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★★☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Enfield Virgin gym is dirty”

Written on: 30/05/2014 by Pereira292 (1 review written)

Dirty equipment, never wiped down staff - some good but mostly indifferent to members' concerns, including manager and member services person who is patronising and rude. Clean your equipment! I've caught several colds that I believe come from sitting on weight machines that are covered in someone else's sweat.... Have seen other websites where other people have written about the same issue, but nothing is done… Read Full Review

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Akokab's Comment

Written on: 07/08/2014

I also had experienced an awful service from this branch. The manager is not capable to run the place, neither has the skills to communicate politely and effective. Worst experience I had during many years being member of virgin active club in Sheffield, which really is great, compared to Enfield. I am more than happy to discuss the issue, I faced with relevant complain department of Virgin Active.

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Akokab's Comment

Written on: 07/08/2014

I have experienced an unpleasant visit to this branch at 05/08/2014. The manager was neither able to run the place up to an acceptable standard neither had enough skill to communicate well with us. Terrible client care, no manners, rude, difficult to deal with. She introduced her self as Sally, although had no badge on. She ruin our day. The worst virgin club, I ever been. It is really hard to believe such a poor client care from virgin active club. I will take it further.

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Virgin active hammersmith”

Written on: 27/05/2014 by 203Little (1 review written)

Don't expect the same standard Of service as you do in other virgin active clubs.Here the staff are extremely slow and rude when processing you at reception which was so annoying. The female manager on the day acted as if she was a prima Donna and seemed to enjoy making people wait… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Brighton”

Written on: 25/05/2014

The Brighton club was great when it was an Esporta, it had a sophisticated feel about it as it was one of their 'premier' clubs. Virgin moved in, painted the place red, dressed their staff in red fleeces and gradually the place has deteriorated massivly. Why did they need to replace all of the lockers with padlocks, they didn't need to. The manager is never around, I don't even know if they have one. Used to have nice girlchrist and soames products in showers and now they been replaced… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Don't waste your time or money! ”

Written on: 25/05/2014 by Gracemf (1 review written)

I joined this gym nearly 12 months ago. Just to clarify the classes are great, and most of the gym instructors are amazing and friendly! But the staff downstairs, wow. When they're not being rude and unhelpful, they are nowhere to be seen. On to the facilities.... The jacuzzi has so much chlorine in it's stings your eyes! I've managed to sit through it once in 11 months. The worst of all though is the gym, the equipment is basic at best! Not what you expect for the 'top' gym in the town. The… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Membership Service Manager”

Written on: 22/05/2014 by Unhappycustomer44 (1 review written)

Can never get hold of her duck and dives me, been trying to cancel my membership for 3 months. Charlotte girl should be ashamed of herself, not happy. Awefull service… Read Full Review

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★★☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Northwood VA---variable quality of service”

Written on: 21/05/2014 by 78Fournier (1 review written)

This is a Classic club at Northwood in NW London. Group classes are overfull and of variable quality for the prices charged. There are a lot of members who grumble about the general demise of service quality at this club after VA displaced the original Esporta group. The club sucks in new members and then doesn't care what they think once contracts have been signed off. Expect to pay well over 100 pounds pp for the privilege. Regular trainers who run the classes are ok but their stand-ins can… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Awful”

Written on: 20/05/2014 by goodfield (1 review written)

The air conditioning at Bristol makes it impossible to exercise. They have said it is to expensive to fix. Do not join unless you like to exercise in a sauna… Read Full Review

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★☆☆☆☆
Virgin Active Health Clubs - www.virginactive.co.uk

“Ryanair of Gyms”

Written on: 11/05/2014 by Ihatevirgingyms (1 review written)

The staff don't give a damn if you're experience is good or not and are totally incapable of dealing with a problem should one arise. In fact I would go so far to say that some of them even go out of their way to make your experience as unpleasant as they can. For example, I took my child swimming one weekend and we were told that the snorkel and flippers wasn't allowed (probably in case you might have too much fun). Fair enough they were removed and we carried on swimming but the same mini… Read Full Review

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