Written on: 15/08/2013 by Dottiegirly
I went to the the SWINDON Next generation club as my gym had recently closed to ask about membership/prices and to have a look around. The girl at reception said no one was available to show me round and I would have to have a look on my own. The receptionist didnt phone/ask anybody, just a very curt "no one is available". yet there were 2 members of staff chatting a few feet away sitting down. She couldnt even give me any details of prices of the membership either. It wasnt as if the club... (read more)
Written on: 05/07/2013
I was (am) a member of Next Gen Perth South since it opened. In that time it has become run down and neglected. Staff have a poor attitude. When I moved to cancel my membership after 7 years, I was told I needed to give 3 months notice which has turned into 4 months. Contacting the club to try and stop the payments, I was told 'this is a head office thing' and 'I'll try and contact head office' I am yet to hear anything. Bitter pill to swallow after being a member for 7 years to fork out... (read more)
Written on: 06/06/2013 by DanielBlack (1 review written)
I'm sorry I ever joined Next Generation Ryde. It is an overly expensive, messy gym with a poor layout and uninterested staff. Unorganised weights room with equipment left lying on the floor, more cafe and Internet space than gym space, members that disrespect the equipment and to top it off, when I tried to leave (after my 12 month membership) I find out I have to pay 6 x fortnightly payments before I can get out. 3 months and $315 before I can quit. Disgusting. When I contacted management... (read more)
Written on: 15/03/2013
After joining Next generation, they have started asking me for cash payments each time I go to the facility "because there has been a problem with direct debit". While doing that, they have also been deducting more than allowed from my bank account, and not even on the agreed direct debit days...........they are a complete rip off (read more)
Written on: 13/03/2013
Im writing this review for next generation in New Zealand. I should say because its quite a young center over here the facilities are new which is nice but it doesnt worth the money! This is a very expensive gym to the service I received and Im very unhappy. They require 3 months notice to cancel the membership which is stupid!! worse than that if you have had your account on hold, it seems you gotta pay for a longer time so it would be about 5 months notice or even more!! Ive been to... (read more)
Written on: 26/10/2012
I was a member of this club for over two years, the male staff are very unfriendly and unapproachable. The club lacks seating in the changing room, showers are dirty and regularly are missing soap, lacks parking and I feel they have too many members that they cannot cater for, even with the new facilities. Finally they always seem to be have issues with the steam room / saunas & hot tubs . The big selling point was the opening hours but that has now been reduced. I would not recommend... (read more)
Written on: 07/07/2012
tried to get a free pass to check out the gym to potentially loog at joining...thought it wasnt a big ask considering other gymns boutique and large around Auckland do that & that Next Generation has a 2 week offer on for new membership. Talking to one of their sales consultants apparently they want to keep membership exclusive and its a lifestyle club so can only get pass if know someone there. good luck with gettting new members! (read more)
Written on: 18/05/2012
My daughter joined Next Gen in Adelaide several years ago when she was about 13 or 14 and we were assured that, after the first year, the membership was on a month-by-month basis and she could cancel at any time. She cancelled her membership in March as she could no longer go there due to personal reasons and she had only used the club on a handful of times in the past two years, we let the April payment go through as it was near the end of the month when she had spoken to them. Imagine... (read more)
Written on: 24/01/2012 by rawshark (1 review written)
I used to be a member at David lloyd Dartford until had my face smashed in when a weight fell on me because some other member was weightlifting heavy weights and throwing them down on the floor. The vibration caused a bar to fall on my face, breaking my nose and wrist. I had my arm in plaster and couldn't train for a month or so, and yet they wouldn't even let me off of paying my membership fees even though the injury occured in their gym. I have since decided to take legal action against... (read more)
Written on: 08/04/2011
David Loyd Gym at Dartford frequently has problems with broken airconditioning. Told yesterday that it will take 6 weeks to get a part in. What a joke. Last summer the air con was broken on four occasions. For at least two weeks each time. TV monitors frequently dont work. Not a premium gym worth the money sadly. (read more)
Written on: 25/02/2011
The clubs has fabulous facilities that are good for all ages, from the tennis, to pool and classes. The staff are really friendly and always willing to give assistance to members to ensure that they have a pleasent time.
From experience ever gym you go to you will meet disgruntal people and people who just complain about everything and anything when they did not read the contract to begin with in the first place. If they just took the effort to understand the whole contract they would be... (read more)
Written on: 14/02/2011
I tried to sign up with NG (Kings Park) and was "welcomed" by a tip of the finger hand shake and a whole lot of attitude from a young sales rep. Cutting a long story short, when I asked about a price difference between different clubs, she abruptly said "well join from Bibra lake then!"
Stunned with this remark, I told her that I didn't appreciate her attitude and she talked right back at me saying "well I don't appreciate your disrepect" what the!!!!!!!!!! So shocked by this and stunned... (read more)
Written on: 19/01/2011
Over priced and over rated. Was a member on and off over a number of years, the last encounter left a bitter sweet taste, there is absolutely no customer care in place. I last joined for a 3 month membership, gave plenty of notice to end my membership after 3 months but because they said they never received my letter and would not accept my copy they sent the one month debt off to ANC who basically take on debts so they could dish out their bullying tactics. There was absolutely no regard... (read more)
Written on: 20/11/2010
THE SWINDON NG WAS LESS THAN A YEAR OLD, FAB LOOKING. POOL WAS DREADFUL,
PEOPLE HAD BAD TUMMYS EVEN STAFF HAD BEEN HEARD MOANING.
CERTAIN RECEPTION STAFF FOOLED ABOUT ALL THE TIME, TAKING PHOTOS OF EACH
NG KIDS CLUBS STARTED TO BE CANCELED LEFT RIGHT AND CENTRE, WHEN YOU
PAYING OUT NEARLY TWO HUNDRED A MONTH FOR FAMILY ITS A JOKE?
HAD TO PAY 3 MONTH CANCEL PAYMENT FOR FIVE OF US WHICH AGAIN WAS A JOKE
CONSIDERING I HAD LOST MY JOB WITH NO PAYMENT, DIDNT EVEN USE THE GYM IN... (read more)
Written on: 02/11/2008
I use the Chorley David Lloyd gym. Large array of equipment compared with other gyms in the area, swimming pool mostly has lanes free (obviously avoid peak times!) Tending to look a bit shabby, restaurant needs gutting and renewing. The many classes advertised rarely actually happen and are generally expensive. (read more)
Written on: 17/10/2008 by Raj35
Next Generation Club. Wooburn Green. High Wycombe.
I had a summer membership but unfortunately received a injury to my wrist whilst at the Gym (actually cracked my wrist bone). i was then allowed to suspend my membership until my wrist was better.I was given a slip and told to just contact the retention manager when i was ready. Now im ready to resume they dont want to let me use the gym. they are also refusing to refund my money.The general manager took more than 3 weeks to contact me,... (read more)
Written on: 25/09/2008
If you sign a contract with a 3 months cancellation requirement dont be surprised when they actually hold you to it, seems to be lots of moaning on here about issues that where obvious when people signed up.
I like the envirnoment and as with any gym you always get some moaners who jopin then dont like it because they actually have to do something and leave moaning about allsorts, its a good gym if you want to stay fit in good surroundings join, if you are a moaner dont ....easy!!! (read more)
Written on: 20/09/2008 by dprinsep (1 review written)
When first opened, excellent but quickly fall into disrepair with poor maintenance. Hit and miss food but mostly miss. Good for kids and tennis but that is only thing to keep us there. Don't bother with Celsius - even if 2 adults have Celsius membership, you only get one free admission per month for friends. Management/owners fail the mainly excellent staff. (read more)
Written on: 11/08/2008 by JasonBennett (1 review written)
When i first joined Next Gen In Chorley it didn't show many problems but as time has gone by its got worse. Classes are cancelled for children so if you are parents there goes your gym time. (read more)
Written on: 05/08/2008 by Deereview
I joined Next Generation in July 2006. My wife had come along with me as she intended to join as well along with my son but only after two months as she was going abroad. The rep convinced us that it would be good for all of us to join immediately and promised me that I could suspend the membership for my wife and son for the 2 months. A week later when I asked them to suspend the membership for the two of them, they refused saying that the contract said that I could do that only after one... (read more)
Written on: 02/08/2008
DO NOT JOIN THIS GYM!! heres why I am a member of the cambridge gym, its over ran by brats (must be down to the family friendly policy) The lanes are almost always taken up by swimming lessons, the staff are useless in my opinion. I also signed up for 7 months initial term, after which you have to give 3 months notice, which is pretty poor contract anyway. However despite signing up to this agreement they tell me that my contract stated 12 months. Which obviously I hadn't, now I am stuck... (read more)
Written on: 25/07/2008
I use the NG in York and I can't understand where all this criticism has come from. There are loads of machines and activities, and you can just walk up and book a tennis court for use in a couple of hours' time, and everything is well-maintained. I can't really think of any way it could be improved... (read more)
Written on: 05/07/2008 by Gillbard (1 review written)
I gave notice to terminate my membership in January 2008 year by personally visiting the club in Chorley and they are still writing to me stating that I am in arrears despite me ringing and confimring my cancellation . Aside from the annoyance and irritiation at their poor administration I feel the practice of insisting on 3 months notice is an appaliing business practice (read more)
Written on: 16/06/2008 by husky
I have been a member of the "Dartford/Darenth" branch for 4 years. It's closer to home these days than the gym I used to go to, which was much nicer, larger, friendly staff & members, MUCH cheaper & better all round.
NONE of the trainers speak to you. I have had one smile at me in all this time - but to ask how you're getting on training wise - no chance!. They won't tell anyone if they are using the equipment incorrectly.
No one stops little kids from using the machines or from... (read more)
Written on: 02/06/2008 by lennyk
All clubs in general will have uhappy members but not this one, feel sorry for the uhappy ones. (read more)
Written on: 28/05/2008
I'm relieved to read that other people are disgusted with NG gyms. I left my local club almost a year ago and I'm still in a battle and being threatened with a debt collecting agency because I won't pay their 3 month cancellation fee. I think this appalling small print fee is outrageous, once you have decided to leave, you then have to stay for 3 more months? How stupid. I too found their facilities dirty, shabby and the pool was a disaster with all but 1 lane taken up with swimming lessons... (read more)
Written on: 23/05/2008 by JohnD07
I was a member of David Lloyds for many years, when i moved to Dartford, the local Gym was Next Generation, it really is a grim looking gym, but because it is local i decided to join. Every time i visit, the dull lighting and decor doesn't inspire. Anyway, today i asked them to freeze my membership for a month as i was going on holiday for the whole month. They couldn't do it as i have to give 3 months notice, i opted for my 3 months termination notice instead. Even with that the... (read more)
Written on: 08/05/2008
Have always been very disappointed by continued failure to maintain simple items of gym and other equipment which leaves the club feeling tatty. Currently amazed that air con in main gym has totally broken down and that the maintenance company are saying earliest they can even inspect it is two weeks away, and may not be fixed until end of May. Surely a gym of this quality would have an expectation of better maintenance of essential equipment than this rather than just accept such a delay. (read more)
Written on: 22/04/2008 by Sarahuk69
I have been a member of the gym in Dartford since it opened. I actually left a very nice gym, because Next Generation was closer to me and practically on my door step.
The gym area itself is not that big and the machines are very crammed in. When something breaks it takes ages for it to be fixed. Things are never replaced, just patched up.
In the 5 years I have been going they have not once replaced any of the machines so its all looking very tatty and out of date. Which is also why... (read more)
Written on: 19/04/2008 by dandan239 (6 reviews written)
I was a member at York when Next Generation had just been built, got taken in by the loverly facilities and signed up. However, when I wanted to leave they said I had to pay 3 months to cancel it even though I was leaving uni, cost me an extra £120. Also, the place was not well maintained, showers didn't work, lockers were broken, tiles were loose. Would have taken very little time/effort to fix these things. I will never use another next generation club ever again. (read more)
Written on: 26/02/2008
Nice club (but not 5 star by any means) understand its a business but not impressed with all the extras. If the club is exclusive - dont give the courts to competitions at peak times at the expense of members! (read more)
Written on: 23/02/2008 by exeldama
Having worked, trained and run sports clubs for 25 years...this is probably the worst maintained i have used,.... it i a real shame as its potential is huge... why this brand fail to engage its gymnasium members i dont know.... they are clearly heading for serious difficulties if they dont sort themselves out............ most of my friends have left because of the Hygiene, maintenance and customer service problems... and the poor staff are fighting a losing battle unless someone up the chain... (read more)
Written on: 29/01/2008 by chiseldon (1 review written)
I recommend to anyone thinking of joining Next Generation Health Clubs not to and to save their money (read more)
Written on: 13/01/2008 by c82k
If there was a club near to where i live now then i would probably join. There fee's are quite high compared to your average gym, but its worth it for the fact that there is always top of the range equipment and there's usually more than enough to go around even at peak times. The outdoor swimming pool is lovely in the good weather and is in a really peaceful setting. I never got to try the Celsius spa as it always seemed to be closed for maintenance!! (read more)
Written on: 07/01/2008
I am a joint member of the Edinburgh and Glasgow Clubs and find them both to be excellent, particularly the Edinburgh one as it is in a fantastic location overlooking the Firth of Forth whilst you work out.
The machines are all maintained to a very high standard and the entertainment system is superb - greatly comparable to any other gym I have been to.
Particularly found the Membership team to be legendy in Glasgow because due to unforeseen circumstances I had to move to Aberdeen... (read more)
Written on: 31/10/2007 by badgersbits (4 reviews written)
NG are very good at signing new members, but dreadful at customer service. The staff I dealt with were surly and rude, and complaints seem to be ignored throughout the organisation.
I raised a complaint regarding the attitude of a staff member. My letters and emails have remained unanswered for 6 months. I will not renew my membership. (read more)
Written on: 26/06/2007 by dazb223 (2 reviews written)
Contrary to other reviews here, my experiences of Next Generation Health Clubs have been very good. I am a student at York University and have been a member of the York Next Gen Club for 3 years now. During that time I have also used other gyms and have a membership at Fitness First during the vacations.
For the first year I had the standard varsity membership, on a student deal (£39/month). This base package gave me full access to all of the facilities, classes and events. During the... (read more)
Written on: 18/11/2006 by Mr Right (1 review written)
Make sure they provide what they say, Cambridge isn't. (read more)
Written on: 17/05/2006 by Cherubscherry (19 reviews written)
I became a member at the Dartford branch of Next Generation in March 2005. To date two showers that were faulty when I joined have still not been fixed, the not-so-hot sauna in the Celsius (deluxe) area has had two bulbs faulty which gives you eye-strain and a headache and the aromatherapy room is less aromatic than the communal changing rooms.
The jacuzzi in the Celsius area is very nice and hot but has for 6 days of the week (every week) got black and brown grit at the bottom where your... (read more)
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