Esporta Health Clubs Reviews

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★☆☆☆☆
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Summary

Compare reviews of Esporta Health Clubs and let others know what you think about their gym membership, their customer service, the equipment available and anything else fitness gym memmbers would want to know about.
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Latest Reviews

★★☆☆☆
Esporta Health Clubs

“Esporta/Virgin Active, Stoke Gifford, Bristol”

Written on: 19/07/2014 by Eaton420 (1 review written)

I have been a member of this club since it first opened many years ago, and, even when it was in financial difficulties the then Esporta was being run as it always was - a members only club (with appropriate guest passes)and with a range of facilities. I admit that some things could have been kept in better condition such as the showers (I can only comment on the Ladies changing rooms), some studio equipment and most of all the air conditioning, or lack of it. This had always been a problem… Read Full Review

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★★★☆☆
Esporta Health Clubs

“discusting pool”

Written on: 10/05/2013 by EmmaJac (2 reviews written)

when you pay 70 per month you dont want to see algae like fungus on the edge of the pool. You do at ilford esporta. Discusting look and feel. padlock for the lockers, the place is soo hot and humid when you step out of the shwer your sweating again. wanted to cancel my membership they said I was out of the contract (member for 17 months) but I have to give a 3 month notice. OKKKKKK... where is the sense in that im not in contract any more still gota way a quarter of the year to leave… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“filthy, expensive, broken club”

Written on: 14/04/2013

DO NOT JOIN! Was a member when it was the Brighton Health And Raquet club. The place now unrecognisable. Since virgin have taken over the decline all round has been simply unbelievable. The machines are ALWAYS out of order the changing rooms and showers are filthy. The toilets are disgusting with overflowing sanitary bins. The showers are clogged with hair and the floors unwashed. The staffing has been dramatically reduced and it shows. Management are clearly not managing. Im a nurse and i am… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“Thumbs down! ”

Written on: 17/01/2013

Virgin Active Brighton: Smelly facilities,dirty changing rooms and shower areas, faulty equipment.......target driven and aggressive management style, some very inept, fairly rude and unapologetic new staff - the list goes on, the company running this club now is in the wrong industry!… Read Full Review

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Mimizan's Comment

Written on: 12/04/2013

Since this club has been taken over by virgin it has hit rock bottem. The machines are always out of order and the toilets and changing rooms are filthy. Horrendous value for money. I have made numerous complaints and many others have also whilst i have been standing there at reception!.

I am a nurse and the standards of hygiene concern me greatly. I have decided after 10yrs to leave this disgusting, dirty, broken and hugely expensive club.

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★★★★☆
Esporta Health Clubs

“No problems yet...”

Written on: 08/11/2012 by JohnHarvey (1 review written)

I am a member of Virgin Active at Hunts Ground, Bristol and so far, I've found nothing to complain about. Okay, the membership is a bit on the expensive side for me, but I live less than a mile away and the place is open from 6.30 a.m. until late at night. I've honestly got no excuse not to train there nearly every day, even though I have a busy working schedule. I strive to get my money's worth and take full advantage of the facilities and free classes. Let's face it, ANY health club… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“Weston super mare”

Written on: 30/10/2012 by Kevone007 (1 review written)

Terrible condition in sauna which is cold and changing rooms terrible state, showers cold no liquid soap which is watered down. It's really gone down hill. I would not recommend it… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“Absolutely shocking!!”

Written on: 12/05/2012

I had joined my local Esporta gym (Humberston Country Club) as I was told and states in the contract I signed that I could use any of the other gyms owned by Esporta around the country. As I'm a contractor who works all over the country I thought this was a fantastic addition to have. I used the gym for several years until it was bought out by Virgin, who told me I could now only use my own gym, the one I joined in the first place. I told them that it was in my contract I could use all other… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“Rubbish, mis-selling, Terrible gym, and bad treatment. ”

Written on: 15/04/2012 by user.one (1 review written)

I was mis-sold membership, the gym isn't in fact as it looks so don't be fooled, when you join you find that you don't get treated well and they're not interested in your enquiries, you'll be lucky to get to the classes, the program was rubbish. They lied to me and they lied about their own terms and conditions and they told me stuff that was not in their terms and when I spoken to them they started to threat me with stuff that wasn't in their terms and conditions. It was absolutely outrageous… Read Full Review

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Guest's Response to user.one's Review

Written on: 24/06/2012

I signed up to Esporta, which seemed like a nice family oriented club. They were taken over by Virgin Active and the club changed beyond recognition. It became dirty and incredibly crowded. I gave notice to my 12 months contract, but they are now chasing me for month number 13 - threatening with giving my alleged debt over to a debt recovery sharks. My advise for anyone buying a gym membership - give notice the day you sign the contract and demand a written confirmation of the date of the last and final direct debit.

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★☆☆☆☆
Esporta Health Clubs

“poor maintenance of gym faculities”

Written on: 29/03/2012

the sevrice is poor from start to finish firstly pool heating is always broken down they always say is be fix. the cleaning in the is very poor standard what we pay in chiswick park for.. the staff are sleeping on duty sitting there not cleaning pool area and giving attitude to customer. the jacuzzi is never cleaned when you ask staff there rely is the cleaning products havnt arrived. changing room are never cleaned propely. i have left message for a manager to call me seem they are not… Read Full Review

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★★☆☆☆
Esporta Health Clubs

“Esporta Bristol. Nice club ruined by poor customer...”

Written on: 18/03/2012 by Jpl60 (3 reviews written)

I enjoyed using this club and have been a member on and off since it first opened. However since I re-joined last year they have tried to take monthly direct debits from my bank account several times even though I paid up front a full one year subscription. My card was blocked when I still had two months membership to run and was finally after three weeks unblocked only to find it blocked yet again four days later! Every time I spoke to reception they would let me in and agree nothing was… Read Full Review

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Savvygymuser's Response to Jpl60's Review

Written on: 02/07/2012

I have read and heard many reviews of Esporta Bristol being bullish and use unsavoury sign up tactics! Now they are virgin they are little better, but the customer care infrastructure should be better. It's a shame that there isn't a decent gym in the area because I'm sure esporta/virgin would have to sort out their act if there was!

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Stan789's Response to Jpl60's Review

Written on: 23/09/2012

Ref- Savvygymuser : Have you tried Riverside Leisure Club I am a member there and it is a great alternative although little known, staff are always friendly and is great value for money and there is always only a one month cancellation period as my wife left the club and thought it would be difficult to get out of but found it easy

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★☆☆☆☆
Esporta Health Clubs

“Utter Rubbish !!!”

Written on: 17/03/2012

Its taken me 3 years to voice my opinions about this company but nows the time to provide my humble opinion. I worked for this shoddy outfit at a senior level for their flagship club, Chiswick Riverside, following a £30 million insurance rebuild. I'm sure they paid somebody to torch it. They spent over £50k in recruitmnent fees alone to bring in professional people that could help them relaunch and run the club to the high standard it required. What a great bunch of people they were i hasten… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“Service is a joke”

Written on: 03/11/2011 by AlistairRennie (1 review written)

This place is a joke, been a member for 6 years and the only way you can speak to someone is if you pretend to be someone who wants to sign up for new membership. If you're an existing member, forget it - Helen, the person responsible for existing memebers NEVER answers the phone (actually she did once, just once mind you), NEVER returns calls and even tried to keep my membership running while i recovered from surgery. After 6 years, they want 3 months notice before terminating my memebership… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“Mi-selling and very poor customer service (Chiswick)”

Written on: 18/10/2011

The good - location The bad - customer service from all departments, integrity of sales team Mis-selling I joined Esporta Riverside Chiswick to play tennis, specifically before work. I was assured that I would be able to have lessons as soon as the club opened so that I could get to work on time. All sounded great! Then reality struck once my signing fee and direct debit had all been taken. The receptionist laughted at my request to book a tennis lesson so early saying none of the coaches… Read Full Review

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★★☆☆☆
Esporta Health Clubs

“New unfair charges to kids swimming at Esporta kingston ”

Written on: 09/10/2011 by jennysouter (1 review written)

I was highly disappointed this afternoon when i took my 2 children swimming to the kingston branch of the Esporta clubs. The receptionist reminded me that my kids were not members of this club - as for as i was aware for the last two years of my membership "kids go for free". I reiterated this thought to him and he told me that the rules has been changed. Since Virgin Active has taken over this Esporta club earlier this year they have recently introduced a children swimming charge at this club… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“3 months notice for cancelling membership”

Written on: 02/09/2011 by Cyberman (1 review written)

Been with them for over 2 years and now want to cancel my membership. I thought that the cancellation period was 1 month only and the person who I spoke to at the gym by phone confirmed this. However upon going to the gym to fill out a cancellation form I was told that usually the cancellation period is 1 month but head office has to confirm this. Received a phone call 3 days later from my Esporta gym telling me that Head Office has said that my cancellation will be 3 months. I was not… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“TERRIBLE TREATMENT FROM ESPORTA, HUNTS GROUND ROAD IN...”

Written on: 14/08/2011

I AM TOTALLY DISGUSTED WITH ESPORTA IN HUNTS GROUND ROAD IN BRISTOL AND THEY CONTINUE TO IGNORE COMPLAINTS. I joined in Sept 2010 and was very active and mainly swam and did combat and the gym. i became pregnant in Dec/ Jan 2011 and due to complications and advice from my GP was advised initially not to exercise. I made contact with Esporta and spoke to 2 x managers over a few months to ask them to at least reduce my £55.99 membership fees as i wasn’t able to access the gym and would only… Read Full Review

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Theitboy's Comment

Written on: 31/08/2011

That's terrible but not surprising! I have had my fingers burnt by Esporta and I don't really think the Virgin active buy out will change anything - it will still be the same snidey, rude Staff and personal trainers.

I hope that you find a decent, reputable gym in Bristol!

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★☆☆☆☆
Esporta Health Clubs

“ESPORTA PETERBOROUGH”

Written on: 10/08/2011 by ducktail (1 review written)

Very poorly maintained equipment, extremely poor customer service, and a rip-off 3 month notice period to cancel contract. They market themselves as a high-end club. This is bargain basement standard at premium prices. I thought Fitness First was bad until I joined Esporta. At least Fitness First are honest about their status in the market and charge a fee that is inline with the standard of equipment and customer service. 1.99% of staff are clearly not trained in appropriate levels of… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“RIP OFF TIE IN'S”

Written on: 06/08/2011

Me and my girlfriend both joined as a couple and neither of us were aware of the 3 month notice for cancealtion. So it's not a 12 mont contract it's a 15 month contracvt. Additionally she broke her ankle and couldn't train. We ask them to suspend the membership and they said they would if we have a doctor certificate. I took it down and they would only suspend it from that day and not the date of the note which meant we had to pay another month even though the Dr's note showed she could not… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“Don't want to cancel my membership, even though I have...”

Written on: 10/07/2011 by energiedj (1 review written)

I am so disappointed and surprised by how businesses can become so cruel and just after money. I have a serious breathing condition that put my heart at risk. I had an operation lately and had to cancel my membership. They would not allow me to do this and demand me to pay the 3 months of notice. Horrendous and ruthless people. When I first signed up they have literally bombarded me with txt as they wanted my girlfriend and my family to sign up too. The monthly price is absolutely… Read Full Review

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★☆☆☆☆
Esporta Health Clubs

“Complete scam - not worth the money or stress”

Written on: 01/07/2011

The gym was always in an appalling state, it stunk of urine and once even found a sanitary towel lying in the dressing rooms. Changing room lights were unchanged and the shower curtains had so much muck and mildew on them you would probably leave the shower dirtier then you went in. Gave my three mioneths notice but they carried on taking money for 4 months AFTER that. The staff are rude and useless and always act like they're better than you. So much for friendly service. I'd rather jump… Read Full Review

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Guest's Comment

Written on: 02/08/2011

"Gave my three mioneths notice but they carried on taking money for 4 months AFTER that."

During those four months, did it not occur to you to cancel your direct debit?

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Savvygymuser's Comment

Written on: 31/08/2011

It never ceases to amaze me how people just don't read their contracts. Also, I check my bank balance on a regular basis - I would KNOW if there was still £50+ coming from my account.

When all is said and done, and for all their faults, they can't really be blamed for other peoples stupidity!

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