LA Fitness Health Clubs Reviews - www.lafitness.co.uk

★☆☆☆☆
1.2 / 5
8% of users recommend this
  • Value For Money

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Compare reviews of LA Fitness Health Clubs and let others know what you think about their gym membership, their customer service, the equipment available and anything else fitness gym memmbers would want to know about.
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Latest Reviews

★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“This company convinced me to join based on ease of...”

Written on: 20/12/2014 by Humpobloke4 (1 review written)

This company convinced me to join based on ease of access. I live in one city, but work in another 100 miles away so I commute weekly between the two. The ease of access was guaranteed so they said. There were two gyms in my home town and one in the work location. I joined based on this selling promise. Within months all three gyms were closed. What makes it worse is that they knew even before I joined that all three were under threat but neglected to tell me. When I heard rumours I questioned… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“What a pit shabby chic is an understatment ”

Written on: 08/12/2014 by Lisajanewatson (1 review written)

When the people at the top treat members like idiots and dont try to accomadate the customer that will always filter threw when u have put up with so much and they will only give u a guest pass which has a shot time limit on it and u cant use it when u want , is not helpful , they dont care it is all about taking and not giving an inch .Cold shower by pool . Cracked tiles . Old radiators freezing changing rooms leaks in roof lack of good policys to give good customer care ! The list is endless… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“really disappointing end to an average experience”

Written on: 03/12/2014 by Woody741 (1 review written)

March 2014 I joined the gym at Leadenhall Street, London as it had a pool & was very close to the office. Was informed on 2/12 that they were closing on 24/12 due to circumstances beyond their control. Rather than switch to another branch I decided to terminate, but they insisted that I give them a full calendar month's notice so have to pay for January & December even though they won't be open! Very opportunist & has left a bitter aftertaste... I'm sure there are better options out there… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Horrible conditions,, dont join they wont let you leave!!”

Written on: 01/12/2014 by darnoc1965 (1 review written)

I joined this gym for various reasons none recommendations which on reflection I should have done, I went a few times and the showers and pool are were and still are disgusting, the gym is o.k but the health suite is vile and filthy. Most of the male showers are broken or scald you!, not just a little too hot they should be placed out of use as a child could be burnt, I got burnt on my second visit. I then emailed the manager and said why I wanted to cancel and am now being hassled by… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LA FITNESS VICTORIA: RUBBISH”

Written on: 26/10/2014 by disgruntledbastard1 (5 reviews written)

I didnt even sign up to the gym and I still had a miserable experience. So I wanted to have a look at various gyms as I was new to London, the victoria was the closest one to me and I thought I would pop round. When I came in and asked if i can take a look round, they were nice enough and showed me round talking me through it, so that was good but the gym itself was pretty poor. Too small and crowded, i literally had to jump over a man using the barbell it was that cramped, so I said not for… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LA FITNESS OXFORD TO AVOID”

Written on: 24/10/2014 by Kennetht20 (1 review written)

Bad attitude. Pools closed several times in the last couple of years and they think this is good going. To begin with, it should have never closed at the first place! Work on your maintenance please. If pool is closed, lucky if you get the warning emails in advance. No, you get there and then told it is closed and treated like an idiot. No apologies either. Treated like you are nuisance, having the audacity to ask at the first place as to the reason why they could not send warning emails… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“DON"T SIGN UP FOR 3-MTHS CONTRACT”

Written on: 22/10/2014 by Wooten188 (1 review written)

4 Sept - 3 Dec. 2014 is 3mths in my book - I made the mistake of taking out 3mths contract BUT on wanting to now terminate the contract I was told my last payment will be 30th Nov. taking me to end of Dec. They do their usual hard sell of getting you to sign up but don't make clear that the 1st payment they take out does not contribute as part of your 1st direct debit!!! Also when you want to discuss the matter they are incapable of returning emails. They would have gotten 0 rating if… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Girl in reception”

Written on: 21/10/2014 by ServiceIsPoor (1 review written)

Guys, This is so embarrassing - I am totally disappointed with staff attitude - so impolite and disrespectful. I had three occasions where girl in reception was ignoring my requests and been very unhelpful and her English is so poor! What I find even more embarrassing I really have heard a few times the same conversations about this receptionist in the changing room, this is when I realised I am not the only one!! I am paying £139, would never consider your gym if I knew that every time I come… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Poor customer service ”

Written on: 04/10/2014 by EvieHood296 (1 review written)

Having had fraud committed on my bank account and my bank details used to set up a membership contract, LA fitness do not seem to understand this and are insisting I pay £140 to cancel a contract I never entered to… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Reminded why I quit these guys years ago!”

Written on: 18/09/2014

Very very rude customer service, just rang to ask about cancellation policy for my other half who can't call within their weekday only 9-5 hours and was so shocked at how she spoke to me. Was thinking about taking over his membership or something instead of cancelling it, but have just been reminded why I quit these guys years ago instead. Awful… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“MISLEADING CUSTOMERS!”

Written on: 05/09/2014 by piMcCleary296 (1 review written)

LA FITNESS MILTON KEYNES. DO NOT JOIN THIS GYM! - entice you into a contract without fully explaining the cancellation procedure - misleading customers into getting into a contract they never wanted - BOTTOM LINE.... ONLY AFTER YOUR MONEY This gym is absolutely ridiculous! take note from people here and what they say. Milton Keynes LA fitness LEE (an employee who works into selling the membership) he will trap you into getting a membership you don't want, an geezer who does not think of… Read Full Review

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★★★☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Bedford LA Fitness-The Good,The Bad,The Ugly”

Written on: 25/08/2014 by 48Sanchez (1 review written)

The Good: You can generally receive a polite service, opens on time, the pool is not too crowded and most of the time you can get on the machines you want at that moment in time without any or much of a wait. The gym appears clean. The Bad: If the few bad apples are narky with you they delay allowing the turn style to work smirking away when you attempt to pass through it....a little petty ladies. The showers should be fresher - they are a little slimy under-foot (bleughh) and I've yet to get… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Worst gym ever”

Written on: 22/08/2014 by AbbieColeman (1 review written)

I have been a loyal member for some four years enjoying multi use clubs, but to be fair I've only used the Copthorne one, Epsom, Woking and Colchester. Woking was lovely and Epsom ok. My regular club was Colchester and it was deteriorating but remained OK for the price. mY home club Copthorne was dirty and apart from the showers and the sauna the whole place is the pits. The changing rooms were unclean with missing tiles, uneven surfaces and a great place for bacteria to grow. Carpets were… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“APPALLING”

Written on: 08/08/2014 by OrKilRoSso (1 review written)

THIS IS PEOPLE THAT JUST WANTS TO MAKE MONEY OUT OF PEOPLE,AS IF EVERY SINGLE CUSTOMER THEY HAVE WOULD NEED A PT. FOR THE REST, THE ONLY GOOD THING THEY DO (AND NOT EVEN IN ALL THE SITES!!!!!)IS GIVING YOU A TOWEL BEFORE YOUR WORKOUT. THE REST IS JUST INCOMPETENCE. I WAS READING THE OTHER REVIES AND I HAVE DECIDED NOT TOO BE TOO LONG,BUT CLEAR INSTEAD. ON THE 20TH OF jULY THEY EMAILED ME OFFERING A 2 WEEKS FREE TRIAL FOR A FRIEND AS A "BIRTHDAY PRESENT". I WENT TO CLAIM IT IN THE WORSE SITE OF… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Prioritise commercial profit above customer needs”

Written on: 25/07/2014 by EpsomUser (1 review written)

We have been loyal members of LA Fitness for 3 years. We were not given any notice whatsoever from LA Fitness that our local gym had been sold to Sports Direct, until my husband and I had walked in to use the gym and saw staff in Sports Direct uniforms who were handing out letters to say "Welcome to Sports Direct". This was on 11th July. On 1st July, we took out a corporate membership to use all LA Fitness clubs, only now to be told by LA Fitness Corporate that our local gym no longer belongs… Read Full Review

Avb123's Response to EpsomUser's Review

Written on: 22/08/2014

I agree, they did the same to me. Shocking. I've cancelled my membership and they want a months notice and threatening me with debt collectors. I would not mind but my local gym is health hazard and surprised the environmental health has not closed them down, place must be full of germs and bacteria.

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“I signed up for 39 plus joining fee and my boyfriend...”

Written on: 14/07/2014 by MylesBrooks199 (1 review written)

I signed up for 39 plus joining fee and my boyfriend was as a add on. We were told by membership if he did it on that day he would get it for 30 per month. Turns out that cant be done and without me knowing as I trusted them they charged 37 per month. We have now paid it all due to the unhelpfulness and rudeness. Nothing but stress . This is woking branch and head office. Dont join. Theres other gyms around that treat you better and actually have air conditioning thats works… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Do not sign any contract with LA fitness”

Written on: 02/07/2014 by Ozici (1 review written)

Everything is a big lie that they show with photos on their website. Their saloons are rotten almost. No hygiene whatsoever. There are lots of legal gaps for their benefits in the contract. Don't ever give them your bank account details… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“worst gym do not join!”

Written on: 26/06/2014 by 302Jenkins (1 review written)

Customer service is a joke. Not helpful or considerate. Just a joke of a company… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“The worst fitness gym ever”

Written on: 17/06/2014 by IvanovMarin (1 review written)

The worst customer service. … Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“repairs never done or only after several months”

Written on: 14/06/2014 by wkCarver59 (1 review written)

Repairs of air conditioning, showers, toilets, audio boxes on gym equipment etc. are either not done or often take months. I was recently told by a manager that official policy is to wait until 50% of audio connectors are faulty before the head office permits repairs - which basically means they are never done. Even though it is one of the cheaper gyms I don't think this is acceptable … Read Full Review

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