LA Fitness Health Clubs Reviews - www.lafitness.co.uk

★☆☆☆☆
1.2 / 5
8% of users recommend this
  • Value For Money

Summary

Compare reviews of LA Fitness Health Clubs and let others know what you think about their gym membership, their customer service, the equipment available and anything else fitness gym memmbers would want to know about.
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Latest Reviews

★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“APPALLING”

Written on: 08/08/2014 by OrKilRoSso (1 review written)

THIS IS PEOPLE THAT JUST WANTS TO MAKE MONEY OUT OF PEOPLE,AS IF EVERY SINGLE CUSTOMER THEY HAVE WOULD NEED A PT. FOR THE REST, THE ONLY GOOD THING THEY DO (AND NOT EVEN IN ALL THE SITES!!!!!)IS GIVING YOU A TOWEL BEFORE YOUR WORKOUT. THE REST IS JUST INCOMPETENCE. I WAS READING THE OTHER REVIES AND I HAVE DECIDED NOT TOO BE TOO LONG,BUT CLEAR INSTEAD. ON THE 20TH OF jULY THEY EMAILED ME OFFERING A 2 WEEKS FREE TRIAL FOR A FRIEND AS A "BIRTHDAY PRESENT". I WENT TO CLAIM IT IN THE WORSE SITE OF… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Prioritise commercial profit above customer needs”

Written on: 25/07/2014 by EpsomUser (1 review written)

We have been loyal members of LA Fitness for 3 years. We were not given any notice whatsoever from LA Fitness that our local gym had been sold to Sports Direct, until my husband and I had walked in to use the gym and saw staff in Sports Direct uniforms who were handing out letters to say "Welcome to Sports Direct". This was on 11th July. On 1st July, we took out a corporate membership to use all LA Fitness clubs, only now to be told by LA Fitness Corporate that our local gym no longer belongs… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“I signed up for 39 plus joining fee and my boyfriend...”

Written on: 14/07/2014 by MylesBrooks199 (1 review written)

I signed up for 39 plus joining fee and my boyfriend was as a add on. We were told by membership if he did it on that day he would get it for 30 per month. Turns out that cant be done and without me knowing as I trusted them they charged 37 per month. We have now paid it all due to the unhelpfulness and rudeness. Nothing but stress . This is woking branch and head office. Dont join. Theres other gyms around that treat you better and actually have air conditioning thats works… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Do not sign any contract with LA fitness”

Written on: 02/07/2014 by Ozici (1 review written)

Everything is a big lie that they show with photos on their website. Their saloons are rotten almost. No hygiene whatsoever. There are lots of legal gaps for their benefits in the contract. Don't ever give them your bank account details… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“worst gym do not join!”

Written on: 26/06/2014 by 302Jenkins (1 review written)

Customer service is a joke. Not helpful or considerate. Just a joke of a company… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“The worst fitness gym ever”

Written on: 17/06/2014 by IvanovMarin (1 review written)

The worst customer service. … Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“repairs never done or only after several months”

Written on: 14/06/2014 by wkCarver59 (1 review written)

Repairs of air conditioning, showers, toilets, audio boxes on gym equipment etc. are either not done or often take months. I was recently told by a manager that official policy is to wait until 50% of audio connectors are faulty before the head office permits repairs - which basically means they are never done. Even though it is one of the cheaper gyms I don't think this is acceptable … Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Cancellation lost and charged me for 2 extra months”

Written on: 09/06/2014 by helzuk (1 review written)

I have been with LA fitness for 4 years and cancelled my membership on a temporary basis whilst a family member was ill. I then received a threatening letter to begin proceedings unless I paid 2 month's membership. As I do not wish this to affect my credit rating I felt forced to pay. I only wanted a temporary cancellation but now I will never rejoin LA Fitness and will not recommend them. Shocking customer service to a regular member… Read Full Review

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★★★☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Gym good, naked pool area users BAD!”

Written on: 02/06/2014 by hkWeaver125 (1 review written)

Gym is ok for what you pay to be fair but the gym closes way to early at weekends! The one time you actually have time to go!!!! They tell you it's due to a lack of interest but this is not an accurate reason. Google Noah's ark naturist swim, they use the pool area every Saturday and use the whole are naked!!! Not just the pool as the gym will tell you, their own website states they use the jacuzzi too, the jacuzzi which has a sign stating you must wear swim wear at all times for your safety!!!… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“SHOCKING CUSTOMER SERVICE”

Written on: 21/05/2014 by juliesaphier123 (1 review written)

DO NOT USE THIS GYM..ONLY INTERESTED IN TAKING MONEY.....AWFUL SERVICE mY HUSBAND HAD AN INJURY RESULTING IN TORN CARTILAGE AND WE PROVIDED A DOCTORS NOTE..BUT THEY STILL WANT MONEY???!! AWFUL… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“they make it impossible to cancell !! bad customer service”

Written on: 09/05/2014 by ptHoughton141 (1 review written)

Im taking time out of my busy schedule because I feel as though you people need to know how awefull this gym treats its members . Don't try to cancel because they will make it impossible !! I had been a loyal member of la fitness for over 15 years. I am leaving the country for a few months and asked to cancel my account . First they said I needed to come in person so I did . then when I went in person they said the manager was not in and I had to return . I left my info with them . I finally… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Cheating about cancellation”

Written on: 06/05/2014 by 248Bailey (1 review written)

Signed for a membership for 6 months and added my husband to my contract as Adult membership, which mainly means that he is only paying for month in front and can stop his membership anytime with 30 days notice. Have cancelled his membership in February, so his last payment had to come off at end of February (for April). End of April have cancelled my membership as well (got pregnant and faxed a copy to prove my pregnancy), so mine had to end in May with the last payment in April. But at end of… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“LA Fitness Burnham worst gym ever!”

Written on: 04/05/2014 by Butlernv477 (1 review written)

I've joined many a gym and this is the worse one I've ever been a member of. Cold showers (most of the time) with no apology or notice up from the manager forewarning you. The place needs painting and a refurb and is very run down. There's also no water in the gym or surrounding area. There is only water in the changing room and that very rarely works. I've emailed the manager several times and have never had a reply. They constantly email me with questionnaires but nothing ever changes. The… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“free trial and timewasting at Highgate 'new' LA...”

Written on: 29/04/2014 by Reevesve362 (1 review written)

two managers refused me a trial because email to me and street flyers invitations failed to state their arcane rule - failed to say you need photo ID (no other gyms in London do)which I did not have - apparently fearful of locker theft which is a problem with their membership - will not be returning nor recommending to friends as LA Fitness do not understand customer service and I would never contract with such a poorly managed business… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Robber & very helpfull before contract after that just...”

Written on: 29/04/2014 by Linda190 (1 review written)

Dear friends La fitness policy like robber & make sure before you shign contract becoz after that u will receive debit collection letter + many other threatening letter & very help less customer service &will ask u just money money very bad experience better save your money & time & go to public park free and better then La fitness… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“The most awful gym I have ever attended ”

Written on: 27/04/2014

Do not sign a contract with them, they are incapable of acting in a humanly decent manner. My financial situation has changed drastically since I joined is September, but since I am a student and it is my parents financial situation and not mine (they live in Zimbabwe) they will not allow me to cancel the contract. I literally cannot pay them and I have no idea what to do… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Avoid LA Fitness Ewell ”

Written on: 26/04/2014 by vicky33 (1 review written)

Since joining LAFitness Ewell I have been dissapointed with the customer service. I felt pressure to join to get the best deal, then finding out that 2 days later a better deal was available, i made a complaint about the lack of lanes in the pool which was ignored and then my free pt session left me in pain. The worst part was when I contacted the personal trainer I was told it was normal muscle ache. The pain had stopped me sleeping for 2 nights! My partner booked his PT session with a… Read Full Review

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★★★☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Leadenhall ”

Written on: 28/03/2014 by O'Neil388 (1 review written)

I was initially apprehensive about joining LA Fitness again as I had had negative experiences with the gym while a student at Loughborough - my membership being mis-sold to me and then being lied to and ignored by LA Fitness representatives while they vehemently pursued me via debt collectors. Just as a side-note to anyone else going through a similar problem - don't be bullied into giving in! I didn't pay them an extra penny! However, the gym is conveniently located just five minutes away… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“canary wharf LA fitness”

Written on: 24/03/2014 by AldenWentworth17 (1 review written)

This gym has declined over the years i have been a member, sauna/steam rooms constantly broken, head office dont give a dam about the service and value for money, id join somewhere else if i could afford it… Read Full Review

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★☆☆☆☆
LA Fitness Health Clubs www.lafitness.co.uk

“Customer service rubbish! All they want is money!”

Written on: 20/03/2014 by mrChilders341 (1 review written)

I had contract for 2 year for £ 36.60 per months, after a year I became a student so I asked them to reduce my price to £20.00, they said you have to sign another contract for 2 years,I explained to circumstances but they don't listening you over the phone and send my application to ARC Collection and still demanding money of me,saying that I didn't gave them all required docs which proofs that I cannot pay them but I did!!! They are liars in customer service! What a terrible job they doing… Read Full Review

Americangirlinlondon's Comment

Written on: 24/03/2014

Sorry you're going through this...this happened to me, too (sent proper docs, they said I didn't). Keep records of everything you do and send them (write down names, times, dates) and contact Citizens Advice. They will notify the proper authorities and give you advice on how to handle this. Don't be bullied!! You obviously have a lot more important things to focus on (studies) and are only trying to stay healthy in the meantime. LA Fitness has proven that your health and well-being is their last priority. Stay strong!!

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