LA Fitness Health Clubs Reviews - www.lafitness.co.uk

★☆☆☆☆
1.3 / 5
429
9% of users recommend this
  • Value For Money

Summary

Compare reviews of LA Fitness Health Clubs and let others know what you think about their gym membership, their customer service, the equipment available and anything else fitness gym memmbers would want to know about.
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Latest Reviews

★☆☆☆☆

“Cancellations poor facilities”

Written on: 30/04/2015 by Kelleherjg208 (1 review written)

On attempting to cancel membership you have to pay 2 months not the 28 days notice you think. I cancelled as so far this year classes cancelled. No hot water in showers, steam room etc not working, overbooked classes, stopped using pool as cold not warm. I was warned against joining this gym but stupidly thought I knew better. If your thinking of joining beware and be prepared to be ripped off on cancelling your membership. I am going back to David LLoyd gym as apart from being more expensive… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 24/04/2015 by wasted1984 (1 review written)

I was over charged for 3 months spoke to head office about the issues I was having and to try to get them put rite. I was told to wait for a call back after reporting that my membership had been missold too me promises was made to get me to take out a member ship . I was overcharged and was told I would have multiple gym access. I made a complaint about this and had too constantly chase it up no one called me bad customer service for a start then I was given a email address took a while for a… Read Full Review

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★★★★★

“LA fitness MK you'll be missed”

Written on: 22/03/2015 by lucyhartmony (1 review written)

I have been a member of LA fitness for 5 years and they have been supportive and helpful throughout, particularly during both of my pregnancies. At this point I was attending daily. We're lucky in Milton Keynes that prices are cheaper in comparison to other LA fitnesses which is reflective of the unfortunate car parking charges which is out of their control. As I was at the gym for a long time, I was offered club plus which gave you the opportunity to go to other LA fitnesses when out of area… Read Full Review

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★★★★★

“Great gym and great customer service”

Written on: 23/02/2015 by Danimp (1 review written)

Hi I went back to LA fitness, because I love their classes I had some issues with my membership based on personal reasons. Both the gym and Head office were very helpful and even that it took them a bit of time they resolved my problem I will definitely recommend them to my friends and stay a happy member… Read Full Review

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★★★★☆

“la fitness northwood”

Written on: 19/02/2015

I have just received a notice to say that the club at Northwood is closing as of the 28th Feb 2015 this will be why there has been no attempt to repair the sauna for over 5 weeks! Organisations such LA fitness know well in advance the position of their lease agreements and I think it is pretty poor that members have been told at such a late stage in the proceedings. there has to be more to the deal that just the owner wanting the property back it was only sold last year? Good luck to all the… Read Full Review

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★★☆☆☆

“LA Fitness Northwood”

Written on: 29/01/2015 by muffin8118 (1 review written)

The sauna was out of operation since the New Year. I enquired several times as to when it would be repaired and operational. I visited on 25/01/15 and 3 to 4 weeks on no attempt has been made to put right the sauna. Other members mentioned that it is not uncommon for such facilities to break down a few times a year and for repairs to be ignored for lengthy period of time. … Read Full Review

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★☆☆☆☆

“miss-sell contracts!”

Written on: 29/01/2015

DO NOT join in the gym especially in Purely. They miss sell contracts and when you constantly ringing and email them for weeks they do not get in contact with you for weeks so they can charge you more. Advise to all. never join in the Purely gym. The way they treat you when they miss sell you contract is disgusting! … Read Full Review

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★☆☆☆☆

“Not even worth the one star.”

Written on: 27/01/2015 by ajc3x (1 review written)

Was told when I signed up by an advisor, and the manager at the Derby branch, that I could sign up per month that I wanted to join the gym as oppose to a rolling contract. Being informed this by the manager, I assumed that when October finished, so would my contract if I didn't sign up again to use the gym in November, this is what the advisor AND the manager had told me. Therefore you can imagine how utterly teed off I am that it is now January and has taken me three weeks to cancel my… Read Full Review

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★☆☆☆☆

“the most disgusting operator in the leisure business avoid”

Written on: 24/01/2015 by mnWright398 (1 review written)

Tunbridge wells basically a brats paradise no respect for the adults all about the brats swimming pool full of them everywhere. bimbo on reception advised i visit Sundays only as quieter. £37.00 ,PER to swim once per week to avoid screaming brats. i would avoid at all costs try a more professional operator. THE STAFF ARE SO RUDE AND I HAVE HEARD THEM SLAGGING OFF THE CUSTOMERS ON MANY OCCASIONS. I THINK I WOULD RATHER SWIM IN A SWAMP THAN THIS DIRTY DISGUSTING POOL FULL OF DIRTY IN THE… Read Full Review

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★☆☆☆☆

“Just awful ”

Written on: 22/01/2015 by 17Davis (1 review written)

Was a member of the Burnham club which was run down, overcrowded and overpriced. My real issue, however, is their treatment of me after I ended my membership. I received letter after letter threatening fines, overdue fees and debt collection agencies. After months, it turned out that this was due to an admin error on their part. Terrible company - wouldn't recommend to anyone… Read Full Review

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★☆☆☆☆

“Please do not go to any LA Fitness gyms, please”

Written on: 22/01/2015 by Mosesg274 (1 review written)

I joined LA Fitness in Southgate so I that me and my children could use the swimming pool. The pool is smelly, the changing room, cold, uninviting. The water is always cold, my poor, poor children. I decided to cancel my membership because I have fallen on financial difficulties and it wasn't good value for money, they asked if they could have my bank statements and redundancy letter. Like hell I'm going to provide them with my personal details. … Read Full Review

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★☆☆☆☆

“LA FITNESS NORTHOLT-GONE DOWN THE PAN FURTHER!”

Written on: 07/01/2015 by OrionPutnam (1 review written)

Joined this club years ago when it was Dragons, at that time it was great, friendaly staff, a good social atmosphere... Have been a few times since on short contracts and it has got worse every time. I have joined on a 6 week deal they offered me online as I cant run at the moment so thought I would use their pool. After getting passed the manager whose opening gambit to me was not " Hi how are you" biut .."how come youve got a six week deal when we don't do them"? WELL MATE YOU CLEARLY DO… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 02/01/2015 by Suz52 (1 review written)

I would not recommend anyone setting up a direct debit with this company as despite verbal and written cancelations they are still trying to take money from my account 8 months later… Read Full Review

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★☆☆☆☆

“The worst fitness club in London”

Written on: 29/12/2014

I recently rejoined L A Fitness in Marylebone after a 5 year break. Nothing had changed. No visible investment. The same dirt on the light shades that had been there since my last visit 5 years ago. Ignorant staff. Broken machinery. There is nothing good about L A Fitness apart from convenience. They are money grabbers that have no interest in fitness or their members. The member turn over must be huge as they always have some poor soul out on the streets trying to find new people to rip off. L… Read Full Review

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★☆☆☆☆

“This company convinced me to join based on ease of...”

Written on: 20/12/2014 by Humpobloke4 (1 review written)

This company convinced me to join based on ease of access. I live in one city, but work in another 100 miles away so I commute weekly between the two. The ease of access was guaranteed so they said. There were two gyms in my home town and one in the work location. I joined based on this selling promise. Within months all three gyms were closed. What makes it worse is that they knew even before I joined that all three were under threat but neglected to tell me. When I heard rumours I questioned… Read Full Review

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★☆☆☆☆

“What a pit shabby chic is an understatment ”

Written on: 08/12/2014 by Lisajanewatson (1 review written)

When the people at the top treat members like idiots and dont try to accomadate the customer that will always filter threw when u have put up with so much and they will only give u a guest pass which has a shot time limit on it and u cant use it when u want , is not helpful , they dont care it is all about taking and not giving an inch .Cold shower by pool . Cracked tiles . Old radiators freezing changing rooms leaks in roof lack of good policys to give good customer care ! The list is endless… Read Full Review

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★☆☆☆☆

“really disappointing end to an average experience”

Written on: 03/12/2014 by Woody741 (1 review written)

March 2014 I joined the gym at Leadenhall Street, London as it had a pool & was very close to the office. Was informed on 2/12 that they were closing on 24/12 due to circumstances beyond their control. Rather than switch to another branch I decided to terminate, but they insisted that I give them a full calendar month's notice so have to pay for January & December even though they won't be open! Very opportunist & has left a bitter aftertaste... I'm sure there are better options out there… Read Full Review

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★☆☆☆☆

“Horrible conditions,, dont join they wont let you leave!!”

Written on: 01/12/2014 by darnoc1965 (1 review written)

I joined this gym for various reasons none recommendations which on reflection I should have done, I went a few times and the showers and pool are were and still are disgusting, the gym is o.k but the health suite is vile and filthy. Most of the male showers are broken or scald you!, not just a little too hot they should be placed out of use as a child could be burnt, I got burnt on my second visit. I then emailed the manager and said why I wanted to cancel and am now being hassled by… Read Full Review

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★☆☆☆☆

“LA FITNESS VICTORIA: RUBBISH”

Written on: 26/10/2014 by disgruntledbastard1 (5 reviews written)

I didnt even sign up to the gym and I still had a miserable experience. So I wanted to have a look at various gyms as I was new to London, the victoria was the closest one to me and I thought I would pop round. When I came in and asked if i can take a look round, they were nice enough and showed me round talking me through it, so that was good but the gym itself was pretty poor. Too small and crowded, i literally had to jump over a man using the barbell it was that cramped, so I said not for… Read Full Review

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★☆☆☆☆

“LA FITNESS OXFORD TO AVOID”

Written on: 24/10/2014 by Kennetht20 (1 review written)

Bad attitude. Pools closed several times in the last couple of years and they think this is good going. To begin with, it should have never closed at the first place! Work on your maintenance please. If pool is closed, lucky if you get the warning emails in advance. No, you get there and then told it is closed and treated like an idiot. No apologies either. Treated like you are nuisance, having the audacity to ask at the first place as to the reason why they could not send warning emails… Read Full Review

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