Dyson DC11 Telescope Reviews

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Dyson DC11 Telescope
★★☆☆☆
1.9
24.0% of users recommend this
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  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Specification for Dyson DC11 Telescope

Main Features
Features Cylinder
Dirt Capture Bagless
Dirt Capture Cyclonic
Dirt Capture Wet/Dry

Features:
  • 2 year warranty; protective rubber wheels
  • The only canister vacuum that compresses to carry and store more
  • Lifetime HEPA filter provides the highest levels of filtration for cleaner expelled air
  • No bags or filters to buy means no extra cost
  • Lightweight turbine head is easy to push and maneuver
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    Latest Reviews

    “Sucks balls”

    ★☆☆☆☆

    written by JaneZimmerman1970 on 07/05/2014

    It's like Dyson design team left this project until the last day but then the night before went out and got smashed, turned up late and hanging, then bodged this pile of **** together.

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    “smells like wet dog”

    ★★★★☆

    written by mselle10 on 14/09/2013

    my vacuum smells like a wet dog or smelly socks,the smell is even ithe hose,Is there any way to get rid of smell?

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    “overrated vacuum cleaner”

    ★☆☆☆☆

    written by cathytabac on 21/08/2012

    I had seen the Dyson DC 11 advertised many times and appreciated the idea of ease of use, minimal screws, etc. and tremendous suction. I believe that was the biggest attraction, the suction. Well, it worked wonderfully for less than 1 month. The suction that was advertised was still there but the carpet beaters could take no resistance before they stopped spinning. I took it to a vacuum cleaner repair company, who advertised working on Dyson products in Cleveland Heights. They themselves stated that Dyson was overrated and that he had many people who had brought theirs in for repairs. After "fixing" my vacuum and charging for a cleaning that I did not authorize, it performed (or didn't) as it did before I took it to the company for repair. As it is an expensive item, I sent the vacuum cleaner head itself to Dyson. It was returned to me doing the exact same thing it had been doing, not much and I had to pay for everything. The suction was still there and it was very strong but the head continues to stop with any resistance. After spending approximately $200.00 for "repairs", there has been no resolution and I may try to sell the piece of junk for parts. Hope someone at Dyson reads this, I tend to be loyal to products/companies that I like and work the way they are advertised to work.

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    “Spend a lot of money for this stupid product, and i...”

    ★★☆☆☆

    written by on 05/12/2010

    Spend a lot of money for this stupid product, and i have suffered for about 5 years, not easy to handle, lost suction after 2 years so i have to spend more time to vaccum the house,
    I think i have suffred enough, and i am going to buy different vaccum cleaner,
    please some one tells me that which one I should buy, I dont want to spend a lot and suffer again!!!

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    Oldshore's Comment

    Written on: 04/07/2013

    Couldn't agree more. I'm on my second Dyson and I should've learned from the first. Suction is there but rotator head is useless... as is the wooden floor head, which just gathers up dust and bits on the tool head - and the noise! Like living on the Heathrow flight-path. And the little lever for releasing the whatever tool head you're using is on the main shaft, which means you have to use two hands at the tool end to release it. Did all the Dyson designers take a holiday? We have a Henry in work and it works brilliantly - I think I'll get one of them.

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    “The DC11 is not sold in Canada AFAIK. I bought mine...”

    ★★★☆☆

    written by on 22/07/2010

    The DC11 is not sold in Canada AFAIK. I bought mine on eBay a few years ago because I was determined to have one. Overall I am both pleased and disappointed.

    THE GOOD: machine is light, easy to carry with good handles, excellent suction, no bags to buy, easy to clean (if you don't like washing filters occasionally buy a bag vacuum), not difficult to clip the wand, hose and power head on for storage, easy to see when it needs emptying.

    THE BAD: plastic collar on wand extension broke, plastic latch on wand broke, too much play in thumb latch meant it stopped working long before it broke, cord is only just long enough, cord return is weak, power head works only on short pile carpets and tends to clog if long hair is present, (fortunately it is made to come apart for cleaning and this takes only a minute or two, but again, those who are mechanically-challenged may find it a bit troublesome) the air port on the power head picks up dust and must be vacuumed off periodically by removing the power head and applying the open end of the wand to the filter on the air port.

    Despite asking twice, Dyson will not ship me the parts needed to repair the wand - I have to buy a whole new one and pay shipping from the UK - well, I bought a new one direct from Dyson when I got the vacuum as it didn't come with one - how hard is it get three small parts and send them off? A wise company would send them free just to have a satisfied customer. When you know certain features of your product are prone to fail, it is wise to keep those parts available for replacement, even if your factory is overseas somewhere. Well, I told them I would be sharing my experience via the internet, and here I am! CAVEAT EMPTOR!

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    “No t as good as my outgoing DC02! Heavier and not as...”

    ★★☆☆☆

    written by on 09/10/2009

    No t as good as my outgoing DC02! Heavier and not as much suction!

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    “This Dyson DC11 Telescope is a bulky badly designed...”

    ☆☆☆☆☆

    written by on 12/06/2009

    This Dyson DC11 Telescope is a bulky badly designed machine. It looks the part, but is just too bulky to be of any real use, the reason all other vacume cleaner hoses and floor attatchments look the same is it really is the best design,

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    “This has got to be the most useless vacuum/suction...”

    ★☆☆☆☆

    written by on 12/01/2008

    This has got to be the most useless vacuum/suction cleaner going. If you have got a brush and shovel then save your money. It is absolutely useless when used on any kind of carpet. Dyson salespeople should advise potential purchasers that if carpets are the main floor covering to be cleaned the buyer would be better off buying an upright cleaner similar to the dc7.
    Very, very disappointing.

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    “I do not recommend the DC11. After less than a year...”

    ★☆☆☆☆

    written by asters on 24/12/2007

    I do not recommend the DC11. After less than a year the suction all but disappeared. All Dyson could suggest was a new powered head which they provided quickly and for free, but with no effect.

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    “Dyson DC11 Telescope is noisy and awkward to use and...”

    ★☆☆☆☆

    written by wallaby on 29/11/2007

    Dyson DC11 Telescope is noisy and awkward to use and is not a patch on the DC5 which was owned previously. Have spent more time unblocking than actually using and have given up and use an ordinary floor brush instead.

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    “I bought this machine after believing all the hype...”

    ★☆☆☆☆

    written by gidgey on 12/11/2007

    I bought this machine after believing all the hype about suction taking half the time to vacuum. Ha! What a load of rubbish. Whereas I can't fault it for dust, but as for picking up bits of fluff, cotton etc. from those annoying bedroom carpets it is useless. I end up getting down on my hands and knees picking them up before I vacuum taking a 5 minute job to a 20 minute job. Not much point having a vacuum, may as well use a dustpan and brush. Sometimes find myself vacuuming, putting the machine away and then looking at the floor and thinking it doesn't like it has been touched, some crumbs left behind etc. It always gets caught on things when I'm trying to pull it along and is heavy for doing the stairs. When I can afford a new vacuum I will definitely NOT buy another Dyson.

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    “I have two of these and they are both used daily in my...”

    ★★★★☆

    written by Dogmad on 22/02/2007

    I have two of these and they are both used daily in my B&B business, they are both over two years old, and still going strong.

    One of the turbo heads stopped spinning, I called Dyson and they sent a replacement with no quibble.

    I wash the filters once week and at the same time I flush the dust collector out with a garden hose, this keeps the machine sucking at peek power.

    The only thing that does need improving is some of the edges need rounding off, as you're pulling the vacuum along it tends to catch on frames which is a bit of a pain.

    I understand the standard warranty is now 3 years on any Dyson now

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    “I've owned this machine for just over two years and...”

    ★★☆☆☆

    written by smarder on 31/01/2007

    I've owned this machine for just over two years and wouldn't you know, as soon as the warranty gave out, so did the plastic cuff that holds the extending wand together.
    We all know what a pain it is putting this thing together and then taking it apart to store (after having to vacuum and completely clean the machine afterwards) so I don't need to touch on that point any further.
    That aside, it does an amazing job of cleaning. But it is extremely heavy to lug up and down stairs. The power head kind of wobbles around when trying to vacuum the stairs. So I use the little hand-held vacuum I got when I purchased my Oreck.
    Also, a very nice woman at Dyson offered to send me a new handle no charge, as she could see I'd only just run out of warranty.
    I live in Los Angeles and paid $500 for my Dyson. If I had to pay a penny more to fix this, I definitely would have put it to the curb. Tomorrow is trash day.
    By the way, the customer service woman at Dyson informed me they no longer sell this model in the U.S. I definitely know why.

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    252776_Anonymous101's Response to smarder's Review

    Written on: 01/02/2007

    I nearly purchased a Dyson DC11 Telescope vacuum cleaner a couple of weeks back. I am glad I didn't!!
    <br/>
    <br/>Good review.

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    “There are much BETTER vacum cleaners than the Dyson...”

    ★★☆☆☆

    written by decostap on 15/01/2007

    There are much BETTER vacum cleaners than the Dyson DC11 Telescope out there - see above.

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    “The Dyson DC11 Telescope vacuum cleaner is a pain to...”

    ☆☆☆☆☆

    written by craig sally on 12/01/2007

    The Dyson DC11 Telescope vacuum cleaner is a pain to use. The telescope function is really annoying!

    The filter needs constant cleaning to enable even poor pick up performance.

    Massive hype and price for very poor, painful performance.

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    “Before I give my opinion on this Dyson DC11, I just...”

    ★★☆☆☆

    written by pabl0 on 27/11/2006

    Before I give my opinion on this Dyson DC11, I just want to share my purchasing experience because I believe that the way a company does business can reflect on the product and certainly on the purchasing decision itself, even if it's just so that you don't fall for the same particular case of false advertising as I did. Although I bought this vacuum online in Spain, a company like Dyson should still uphold a certain standard no matter where they do business.

    When I bought my DC11, Dyson were running a 30 day money back guarantee campaign, which is why I had piece of mind when I bought it, or so I thought because after tying the DC11 just once and finding that this particular model didn't suit me, Dyson (Spain) reneged on their offer and refused my refund, although I just wanted to exchange it for an upright model. They reneged on the deal because I didn't buy it from Spain's leading retailer (ElCorteIngl s), even though every retailer that sold Dyson products at the time used this advertised offer to sell the products. This would be like saying to someone in the UK that because you didn't buy the Dyson at Tesco they wouldn't honour the deal. And because Dyson (Spain) took nearly 3 weeks to eventually inform me of this I didn't have the opportunity to return it to Redcoon (where I purchased it), who have a 7 day return policy.

    Anyhow, I thought that I had to mention my experience with Dyson, I just want to say also that I'm not using this review to 'get back' at Dyson, I usually do this to companies by not buying from them again. And now on to the vacuum unit itself:

    It does offer good suction and the collector is easy to remove from the unit BUT, these are the things that stop me from recommending this vacuum to anyone (unless it was sold for a third of it's current price);

    The extension pole can be a little tricky to catch first go.
    Anything bigger than a peanut will get stuck in the collector when it comes time to emptying it; about 90% of the time I have ended up banging the collector to loosen dirt, I caused a couple of small cracks because of this, which is why I now use(d) a stick or coat hanger to force, even clumps of animal hair and small pieces of paper out. But in all fairness to Dyson, they do call it a 'dust' (and not rubbish) collector.
    The ON/OFF button and the cord rewind are identical, I can see some people getting these confused.
    I found the accessory for getting under furniture to not be very effective, it's as if more thought was put in to making it fit the unit snugly than doing it's intended job properly.

    Overall this vacuum is just a little bulky and awkward for my liking, but I was impressed with the quality of the materials used and the way they fit together. Overall though I don't think it's worth the money.

    I have just purchased a Delonghi/Triplo Simac EVT100, and even though I can't give a review on it just yet, I can say that from first impressions and seeing as it's cheaper than the Dyson, is of a similar size and can steam clean as well as vacuum, I would recommend this (or a similar product) to people looking for a value for a money floor cleaner.

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    “I bought this dyson having had a number of inefficient...”

    ☆☆☆☆☆

    written by BAMBI 1 on 03/08/2006

    I bought this dyson having had a number of inefficient cleaners and i'm afraid i believed the hype. I think i was happy the first time i used it, then it went seriously down hill. The claim that there will never be any loss of suction? Well i guess it's right - there was never any real suction to lose. It won't pick up a crumb - having spent an eternity going over the same area, the cleaner gave in first - manged to pick up a peanut, only to spit it out when the power was turned off. My husband has had an electric shock off the metal telescopic hose, and i have lost count of the number of times i have nearly lost my thumb-nail when trying to empty the vacuum - a bad design fault. I have cleaned the filter more times than i care to remember, emptied the vacuum before it is half full but there has never been any suction. It is useless, overpriced and i wish i had never bought it. I have just replaced it with a henry hvr 200-22, and am delighted with my new purchase.

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    “It's really heavy and big ”

    ★☆☆☆☆

    written by sade30 on 29/04/2006

    It's really heavy and big
    The Dyson DC11 Telescope doesnt pick up dirt on carpets wouldnt pick up a thread.
    the telescope is really tedious and time consuming to open and close.
    I would not recommend at all.
    Other Dyson vacuums are much better

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    “This DC11 Telescope is the best Dyson we have had yet...”

    ★★★★★

    written by carlandsarah on 17/04/2006

    This DC11 Telescope is the best Dyson we have had yet and between myself and my Mum and Brother weve tried most that have been released this has 275 airwatts of power as opposed to many others being just over 100 such as vax etc..Dyson Ball 140 and so on the only one to match its power is the DC o7 upright
    With Currys and others now offering great prices on thge DC11 gn which is the peppermint green version at just under £180.00 it is exceptional quality and performance for the money.
    This DC11 is the best we have had yet I can only hope that it carries on performing the same from now on, it easily tidys itself into a small neat package that will fit easily into a standard base unit cupboard.

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    “The Dyson DC11 Telescope floor unit has a yellow big...”

    ★★★★☆

    written by toma555 on 06/01/2006

    The Dyson DC11 Telescope floor unit has a yellow big button that you push to turn the brushes off. It won't stay down so the brushes start up all the time on a bare floor. Bad design I think, but Dyson are sending me a new floor unit for the vacuum cleaner, which should work for a while.
    When it too fails, I can rig the old floor unit so the brushes stay off all the time by taking the brushes off the unit (disassembling the unit).

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