Claires Accessories Reviews

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★★★☆☆
2.6 / 5
74
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  • Quality of service

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  • Value For Money

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Claires Accessories
Claires Accessories

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Latest Reviews

★☆☆☆☆

“I could cough more nice things that this "company"”

Written on: 21/05/2016 by Maldonado408 (1 review written)

Never work for this company, their lack of support is disgusting to the human race. Victimization at it's most disgusting level with lack of evidence. This company has failed at correct support and neglected staff as well as a total lack of communication. Somehow this is deemed as a fault of the staff members' and totally ignoring the fact of the underlying issue/s that have no evidence yet the staff member is supposedly have done. More like a staff member has insecurities of their self and… Read Full Review

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★☆☆☆☆

“Overpriced tat aimed at children”

Written on: 16/05/2016

Daughter likes this shop, however I try my best to avoid it at all costs. Its full of over priced tat aimed at young girls. Daughter had her ears pierced at xmas, that was a total disaster. I enquired as to how much the ear piercing was with my daughter stood in front of me, was given a rough guide to the price. I was not informed that I would need to be present and sign a form at time of piercing. Staff need to inform people that a consent form needs to be filled in prior to piercings by a… Read Full Review

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★☆☆☆☆

“terrible online service and website. AVOID AT ALL COSTS.”

Written on: 26/02/2016 by markthereviewer (1 review written)

After trying three times to place an online order last night i gave up as their website said that the transaction would not go through due to system error. This morning I find 3 x £41 payments gone from my bank account to claires. I then spent 2 hours trying to get through to their customer service team as no-one was answering the phone. When i did get through I asked them if they could fax my bank some details so that my bank would know the order has failed and would release me back my funds… Read Full Review

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★☆☆☆☆

“shocked”

Written on: 18/02/2016 by mxMartin345 (1 review written)

visited claires in guildford required help from an assistant(im disabled) as the young lady was helping me i glanced up to realise the other 2 assistants blantently mimicking and sarcastically repeating everything me n this poor helpfull assistant were saying and doing .. these women were stood around for at least 15mins mimicking their customers... grow up girls… Read Full Review

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★☆☆☆☆

“Claire's, Guildford, UK. A survivor's story..‏”

Written on: 26/01/2016 by AzulMalone168 (1 review written)

This outrageously over-priced and tacky little cash trap has, for better or for worse, served numerous sleep-walking partners of mine over the passage of time. Unlike almost any other retail experience, a visit to our local branch of Claire's feels more like ingestion into the rancid bowels of an unfortunate beast that has since died. Once inside this grotto of grot, you're confronted by a kaleidoscope of nasty-smelling plastic trinkets that wouldn't look entirely out of place nailed to the… Read Full Review

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★★★☆☆

“Disgraceful customer service”

Written on: 16/01/2016 by Celined7 (1 review written)

I attended claires in portadown, co Armagh northern Ireland today with my six year old daughter. I stood at till waiting for a blonde lady whom I assume was the manager to say something while she stared at me, she didn't but a lovely young brunette dealt with us she was wonderful with my daughter on an exciting day, getting her ears pierced. When it was time for the blonde lady to help with piercing came she came over, whispered to the good member of staff, didn't speak or smile then walked… Read Full Review

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★☆☆☆☆

“Workers Undertrained”

Written on: 14/12/2015 by austin4211 (1 review written)

My girlfriend and I went to get a present for my sisters birthday last Sunday. We arrived at the store around 12:20 and didn't leave until 1:15. There were two workers behind the counter, one was sitting down doing nothing and the other barely knew what she was doing. She took 25 minutes to help the lady in front of me. Only one register was open and I have no idea why. I was quite aggravated and don't recommend anyone going here for a quick visit. Employee's are very mediocre and need to know… Read Full Review

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★☆☆☆☆

“terrible staff and cheap products”

Written on: 16/10/2015 by tracyzz (1 review written)

i bought several items and 2 of the items were bent(one was broken) and when i went to exchange the first item(other item wasnt broken yet but when i took it off card it broke)the clerk did an exchange and then took my bill from me so i could not exchange again;i let it go and left but then came back next day as second item broke,the clerk exchanged my item then scribbled final sale in large letters on my bill and then informed me in front of a line of customers that i have been red flagged and… Read Full Review

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★☆☆☆☆

“disgusting staff”

Written on: 05/09/2015 by LanceArnold497 (1 review written)

My daughter and 3 friends visited Claire's in birmingham city centre to buy some earrings , they were told by a staff member to get out the store . They were . Surprised and answered by saying they had done nothing , they went to another Claire's and purchased earrings. I cannot believe how awful staff can be , they are all lovely girls who have never taken anything without paying and never would .they will never visit Claire's in bull street again… Read Full Review

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★☆☆☆☆

“Disgusting staff.”

Written on: 09/08/2015

the other day I was in Claire's Accessories in Torquay buying lots of packets of hairbands (I have really long hair) and the disgusting woman behind the counter took the hairbands, put them on the counter, gave her fingers a really thorough licking, dribbling all over them, then opened a bag and picked my hairbands up with her saliva-drenched fingers and put them in the bag. At the time I thought of complaining and asking to switch to hairbands that hadn't been dribbled on, but the shop was… Read Full Review

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★☆☆☆☆

“Rude staff”

Written on: 14/06/2015 by Ratbagting (1 review written)

I brought some false nails at the Buxton Claire's. I went to return them as they didn't fit, but they wouldn't take it back as we opened it. But what use is it for me ??? Nothing I at least wanted a swap or something !!! But the staff are hypocrites as they were wearing the products in their hair with the labels on, when they could have nits or anything. The staff are just rude and disrespectful and that all I can say. WONT BEING SHOPPING HERE AGAIN ESPECIALLY THE BUXTON BRANCH… Read Full Review

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★★★★☆

“Great products”

Written on: 02/05/2015 by CorinneStout388 (1 review written)

I ordered some items in the online shop. It took 10 days since I live in another country. Which is fine but just state 7-10 days instead of 4-7 days on the website when it concerns shipping within Europe. Overal I'm satisfied with the items and the online shop… Read Full Review

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★★★☆☆

“Cheap ”

Written on: 11/03/2015 by amira52thor (3 reviews written)

I do not like their items, I find they are too cheap and break easy. I know its a store with cheap prices but I find other cheap stores and their stuff do not break… Read Full Review

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★☆☆☆☆

“WHERE IS MY ITEM OR REFUND?”

Written on: 13/02/2015 by karinatrue (1 review written)

Where's my order Claires accessories? i ordered online over a week ago, to collect in store. i have received absolutely no correspondence at all. When i called 5 days after ordering for an update, and waiting for35 minutes before speaking to someone, i was told my order had been lost in the system. i asked to cancel and be immediiately refunded. The lady confirmed this would be done. Two days late, no refund has been initiated (i paid by paypal so i would be told that one had been… Read Full Review

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★☆☆☆☆

“Shocking products, bad online and instore experiences....”

Written on: 13/10/2014

I bought (online) 3 large sets of sterling silver earrings (several pairs per card) online in preparation for giving to my two daughters after they got their ears pierced. They arrived bent, and one pair was completely snapped at the post. As I live two miles from the nearest store, (which is why I ordered online) I phoned my nearest store to check if they would exchange the item (as it says on their website they would), but no-one answered the phone so I walked to the store. The sales clerk… Read Full Review

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★☆☆☆☆

“Rusty earrings”

Written on: 24/06/2014 by Micah359 (1 review written)

Two pairs of earring from two different packages have rusted after a few days while my daughter was wearing them. They are studs on the purple cards the are $12. Absolutely junk!! And rude snoty sales people… Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 19/06/2014 by 473Hurst (1 review written)

Ordered stickers to be delivered to Gyle Edinburgh for delivery 8 days later. Required for outfits for team event in Moonwalk. Went to point of collection on allocated date to be told no delivery had been made. No alternative offered and refund could not be made in store, however if I came back to store 3days later delivery could be collected and refunded. 3 days later, back to shop to be told still no delivery. 3weeks on no goods and no refund. Shocking service and would never use again… Read Full Review

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★★★☆☆

“Its okay?”

Written on: 27/05/2014 by oyMatthews59 (1 review written)

okay so I went to the metro centre with friends to get some cute accessories from Claire's, we had travelled pretty far so were expecting the journey to be worth while. Im sure there's 2 Claire's we went to the larger one to avoid clusters of people. sadly we didn't avoid larger clusters of people, the shops lay out made it hard to get to the item you wanted to get to. This didn't put me and my friends off so we went inside. As I looked around the shop I noticed that it was really small, this… Read Full Review

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★☆☆☆☆

“worst customer service”

Written on: 04/05/2014 by TristinMcCollum1 (1 review written)

I think claire's customer service is d worst I experienced till date..especially the salesmen of quest mall claire's outlet..I went to claire's outlet at 9.00pm and they said it will get closed in 20 mins..so I was checking out few things and the salesman started getting rude and said we cannot even try long chains or anything before buying and dis is our policy and in a very rude tone.I mean this is the way you treat your customers..I wanted to buy lot of items but because of his behaviour I… Read Full Review

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★☆☆☆☆

“Apalling staff”

Written on: 21/04/2014 by MaximSimmons263 (1 review written)

I went to Ilford Mall Claire's on 14.4.2014. The shop was too crowded, however, that did not put me off. While making my selection, I could hear 3 members of staff shouting and laughing, as if they were teenagers in a chip shop. After I went to the counter, one of them sauntered over, did not wish me or smile....did not even bother to look at me! She almost snatched the item off my hands, took the money, and plopped the purchase on the desk. No 'thank you' obviously....and immediate return to… Read Full Review

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