Claires Accessories Reviews

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★★★☆☆
2.8 / 5
53% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Shocking products, bad online and instore experiences....”

Written on: 13/10/2014

I bought (online) 3 large sets of sterling silver earrings (several pairs per card) online in preparation for giving to my two daughters after they got their ears pierced. They arrived bent, and one pair was completely snapped at the post. As I live two miles from the nearest store, (which is why I ordered online) I phoned my nearest store to check if they would exchange the item (as it says on their website they would), but no-one answered the phone so I walked to the store. The sales clerk… Read Full Review

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★☆☆☆☆

“Rusty earrings”

Written on: 24/06/2014 by Micah359 (1 review written)

Two pairs of earring from two different packages have rusted after a few days while my daughter was wearing them. They are studs on the purple cards the are $12. Absolutely junk!! And rude snoty sales people… Read Full Review

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★☆☆☆☆

“Shocking Service”

Written on: 19/06/2014 by 473Hurst (1 review written)

Ordered stickers to be delivered to Gyle Edinburgh for delivery 8 days later. Required for outfits for team event in Moonwalk. Went to point of collection on allocated date to be told no delivery had been made. No alternative offered and refund could not be made in store, however if I came back to store 3days later delivery could be collected and refunded. 3 days later, back to shop to be told still no delivery. 3weeks on no goods and no refund. Shocking service and would never use again… Read Full Review

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★★★☆☆

“Its okay?”

Written on: 27/05/2014 by oyMatthews59 (1 review written)

okay so I went to the metro centre with friends to get some cute accessories from Claire's, we had travelled pretty far so were expecting the journey to be worth while. Im sure there's 2 Claire's we went to the larger one to avoid clusters of people. sadly we didn't avoid larger clusters of people, the shops lay out made it hard to get to the item you wanted to get to. This didn't put me and my friends off so we went inside. As I looked around the shop I noticed that it was really small, this… Read Full Review

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★☆☆☆☆

“worst customer service”

Written on: 04/05/2014 by TristinMcCollum1 (1 review written)

I think claire's customer service is d worst I experienced till date..especially the salesmen of quest mall claire's outlet..I went to claire's outlet at 9.00pm and they said it will get closed in 20 mins..so I was checking out few things and the salesman started getting rude and said we cannot even try long chains or anything before buying and dis is our policy and in a very rude tone.I mean this is the way you treat your customers..I wanted to buy lot of items but because of his behaviour I… Read Full Review

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★☆☆☆☆

“Apalling staff”

Written on: 21/04/2014 by MaximSimmons263 (1 review written)

I went to Ilford Mall Claire's on 14.4.2014. The shop was too crowded, however, that did not put me off. While making my selection, I could hear 3 members of staff shouting and laughing, as if they were teenagers in a chip shop. After I went to the counter, one of them sauntered over, did not wish me or smile....did not even bother to look at me! She almost snatched the item off my hands, took the money, and plopped the purchase on the desk. No 'thank you' obviously....and immediate return to… Read Full Review

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★☆☆☆☆

“Sends nothing.”

Written on: 11/04/2014 by fwTurner271 (1 review written)

On 28 February, I ordered some things, but still received nothing. At various emails I have still no response. And I'm afraid I do not get my money back, because I still see nothing in my Paypal account while the dispute is already closed… Read Full Review

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★☆☆☆☆

“Ear Piercing was a disaster”

Written on: 18/03/2014

I took my 8 year old daughter to Claire's Accessories in Poole to have her ears pierced for her birthday treat. She was so excited and had been really looking forward to having this done. I asked for a dual piercing, the girl marked the ears which looked fine. Once the piercing was done I noticed one earing was higher than the other. The assistant who carried this out said it might be how the earing was sitting - I wasn't convinced. Once we got home I took a closer look in the daylight and… Read Full Review

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★★★☆☆

“Not that good”

Written on: 05/03/2014 by Britney352 (1 review written)

I went to a Claire's store in the week and I bought a hair piece. It was suppose to be a hair band that was the same colour as my hair. However, when I got home it just snapped in half. Terrible… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 03/01/2014

I brought some nail varnish recently from my local branch and although it was only £4.50 I did expect it to be fit for purpose and actually do what it was meant to do.When I tried the polish on it was okay initially then turned a weird shade of pink it had no shine to it and looked awful.I thought there was no way I could wear this as it looked a mess.When I returned it to my local store I was told I couldn't have a refund or exchange as it was open.Dumb answer as how the hell would I know it… Read Full Review

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★☆☆☆☆

“Not worth the time!”

Written on: 30/11/2013

I used to shop in Claire's before I realised its a load of rubbish. Don't even think of getting piercings there, they use guns. Any reputable piercer would realise this is a huge mistake… Read Full Review

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★☆☆☆☆

“Aweful service”

Written on: 21/09/2013 by Pringlezwp (1 review written)

I went into Claires with a friend and there was a sale on, £10 for some really cool backpacks and my friends had the money to get one but I didn't so I asked how long the sale was on for and the last day of the sale was the next day. So I went in the next day specifically to buy this backpack but it wasn't on the sale anymore even though they said it would be and they said that it is still on sale in the online shop BUT it wasn't! I am really annoyed because I shouldn't have been lied to by… Read Full Review

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★★★☆☆

“Expensive but can be cheap, cheap quality sometimes”

Written on: 04/07/2013

I shop at claire's occasionaly, but when I do I always get the sales like 10 items for $10. Some of the stuff is very useful. However, the quality of the material is very cheap for the price(with no sale) One time a ring from there turned my finger green!!! The makeup is very messed up and disorganized. So some of the stuff at Claire's is cheap(material) but id $ expensive, but some of the stuff is cheap $ and useful… Read Full Review

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★☆☆☆☆

“Return policy sucks!!!!!!!”

Written on: 18/06/2013 by Iris123 (1 review written)

Im very dissapointed that i spent $80 worth of jewelry and I cant return not one single item...I wasn't told by the cashier That the items I was buying were non returnable yeah its stated On the back of the receipt but didnt check it till i got home now I cant return none of the junk i bought.....never buying from them again… Read Full Review

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★☆☆☆☆

“The Letchworth branch ”

Written on: 15/04/2013

My wife and kids went into Claire on the weekend as my 6 year old is really into 1D at the mo, so went to buy her something really nice. I was so narked off when the manager Kim Dawson, said to my 6 year old, 'do you mind watching where your walking as you are knocking at the displays off the wracks'. There was no please or thank you and she didn’t even bother to make eye contact. When i realised my daughter's coat brushed the display, in the very tight shops and accidently knocked a pair… Read Full Review

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★★★☆☆

“Poor Quality Products”

Written on: 31/12/2012

I can honestly say I love the style of Claire's products. Except for two factors: The jewelry is very expensive, and it breaks easily. Today I payed $10 for a necklace I absolutely loved, but as soon as I arrived home, the chain broke. This is not the first time this has happened. A few years ago, I purchased earrings from Claire's also, and when I arrived home, I set them on the table, and I noticed they were broken. I had barely even touched them! I am currently trying to fix my necklace, but… Read Full Review

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★★☆☆☆

“McArthur Glen Earpiercing”

Written on: 21/09/2012

I was really disappointed with the staff at this store. They said they couldn't pierce my ears because there were too many shop lifters in the outlet at that time (but they weren't in the shop itself). They then offered me an appointment, but when they returned with the diary I was told to just turn up after lunch the next day some time, but I might have to wait as Saturdays could be busy. Feeling deflated now… Read Full Review

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★★★★☆

“Very helpful staff.”

Written on: 10/08/2012

Today I went to claires in Guildford to purchase some of the earrings that they use to do their ear piercings for my daughter. I don't have my ears pierced so the huge selection was confusing to me and I didn't know the difference between the materials on offer. The supervisor there (the name on my receipt is Lisa) spent about 10 minutes explaining the benefits of certain materials over others and running through the price list for me. She helped me to select two very nice pairs for my… Read Full Review

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★★☆☆☆

“I dont recomend Clairs as a store to u i say a UNCOOL ...”

Written on: 20/04/2012 by Mika1600 (1 review written)

I got to say it really could be better. I've been to a local mall with Claire's,its usually all goth and i am causual punk, how do i find my style? Wel your probably thinking ''got to another store duh!?'' well no cause first of all you might just not want to and second what if you have gift cards expiring soon,and no it wont just dance off like a balerena.!!!!!!!!! i suggest if you want real fashion go to places like Ardene,A… Read Full Review

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★☆☆☆☆

“desective policy”

Written on: 16/02/2012

I bought a wallet at Claire's, the sales girl never mentioned anything about "special occasions"? accessories. So when I needed to return the wallet because none of my cards would fix, I was refused my money back. The sales girl took my receipt, made a circle with red pen and said that it meant I was told about their "special occasions" accessories policy. I told her NO it was never mentioned, besides she just made the circle herself right in front of me!. If I would had been told, I would… Read Full Review

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