Car Audio Centre Reviews - www.caraudiocentre.co.uk

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Latest Reviews

★☆☆☆☆

“Returned an item, car audio centre didnt give my money...”

Written on: 26/07/2015 by ih8caraudiocentre (1 review written)

I ordered an inphase DVD screen from the car audio centre. When i received it the mounting plate was rusty and all the plastic trim was peeling away so i rang them to arrange a return. The return was authorised and i sent it back, insured at a considerable cost to myself. I waited 2 weeks and hadnt received a refund as requested so i rang them and sent them emails asking when i was going to get my money back. All my emails were ignored and whenever i phoned them they kept saying they would… Read Full Review

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★☆☆☆☆

“CAC - more than an acronym”

Written on: 19/01/2015 by Sickov_Anti-service (31 reviews written)

After my initial dealings with this company I can confirm that the other complaints listed here are justified! Thankfully I didn't purchase from this company - their pre-sales customer service is so poor I was scared off!! I have been searching for a decent in car audio system for some time now. I finally set my heart on a Pioneer AVH system - prefereably the AVH-X5600BT. CAC (Car Audio Centre) had it priced at £299.99 - a good price. And the site appeared professional, so I went for it… Read Full Review

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★☆☆☆☆

“Poor customer service! ”

Written on: 08/01/2015 by Gretau206 (1 review written)

Poor customer service! I ordered a pioneer carplay head unit and fitting kit for a bmw 1 series. I ordered on Monday 31st and paid for next day delivery.. Then I didn't hear anything all week and phoned up on the friday to be told he would get it send out that day. Got a delivery on Monday the 5th a week later and the order was missing the connects2 fitting kit! I phoned up and he said it was our of stock so was coming for the Birmingham warehouse today. I phone up again that day to asking… Read Full Review

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★★★☆☆

“why not make it easy ”

Written on: 01/01/2015 by cf16 (1 review written)

Well they tried to help. Ended up charging me 8 pounds more than on their web site even though I collected I person In thisperson . then I tried to return something and I didnt need which they can't do in the shop it had to go to head office and takes days. This is why we go to halfords or Amazon, as everything is so much easier. How can you stay in business when you just annoy customers,sorry but you have lost a potential big spender… Read Full Review

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★☆☆☆☆

“Service - what service? Hostile staff.”

Written on: 20/12/2014

Good points - Reasonable swift despatch Godd price on product - but do watch for silly prices.. Good product (Pioneer), but that's down to Pioneer not 'cac' - perhaps the company name should be cack..... Now the BAD. My query - about fiddly initial startup process, was met by "We only sell products and know nothing about them; contact Pioneer directly. Not our responsibility. CAC are retailers so all queries must be handled by them. Their T's and Cs avoid any care by virtue of the fact that… Read Full Review

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★☆☆☆☆

“Car Audio Centre Avoid at all Costs”

Written on: 04/09/2014 by Alisong136 (1 review written)

Purchased a Drop down DVD player that arrived faulty. It did not work out of the box. They took a week to reply to my emails and only after sending more than 10 emails They offered to return it to the maufacturer for repair. I am sure this is not legal and will be contacting trading standards. This company is SO BAD They offered to exchange it in my local store 85 miles away… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER”

Written on: 03/07/2014 by derron (1 review written)

I WOULD GIVE NO STARS IF I CAN!!! THIS IS THE WORST ONLINE SITE BY MILES. PLEASE PLEASE PEOPLE DO NOT WASTE YOUR TIME AND MONEY! GO ELSE WHERE AND SAVE YOURSELF THE WORRY. USE AMAZON! I WOULD PERSONALLY SHUT CAR AUDIO CENTER BUSINESS DOWN IF I CAN. LOAD OF RUBBISH THEY ARE!… Read Full Review

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★☆☆☆☆

“Worst on line shop experience”

Written on: 27/06/2014 by CristinaLoomis149 (1 review written)

dealing with the car audio center has been the worst on line shopping experience I've had, I was lied to from the start, had to continually chase them up, when they sent the wrong item, they then wouldn't refund my postage after sending back wrong item, after promising they would. their attitude on the phone was rude and arrogant. would never use again… Read Full Review

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★☆☆☆☆

“Get this company closed down!”

Written on: 22/05/2014 by unhappycustomer22 (2 reviews written)

Report to trading standards and get this company closed down! I have! They are going to continue to rip people off! Worst company ever! Disgusting… Read Full Review

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★★★★☆

“Sent me a better alternative”

Written on: 21/05/2014 by Morrisvs424 (1 review written)

i ordered some speakers for my car which were a discontinued stockline, they sent me some speakers at almost twice the cost to help with a replacement, very good service and bargin speakers! Would use them again :)… Read Full Review

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★☆☆☆☆

“Ripped Off”

Written on: 03/05/2014 by leveller (1 review written)

Ordered a stereo with remote to be told was "out of stock"..was sent alternative and promised a remote would come with it...a month later and 4 phone calls from me,each receiving the promise " it will be with you in a couple of days" and still no remote...I could have bought the unit £10 cheaper on another well known site..DONT WASTE YOUR TIME AND MONEY… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 02/05/2014

Bought a Cd player without doing my research. They are cheeky enough to take the money out of your account knowing full well the product is out of stock. This is so they can charge you to call their premium rate number which you can never get through to anyway (I haven't tried myself but a lot of other people have tried and failed). Would not recommend to anyone. I will get my money back via Visa dispute form. After a long hard look at the reviews people have left for this company, I have… Read Full Review

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★☆☆☆☆

“Refused me a refund after selling me a faulty head unit”

Written on: 09/04/2014 by Alan_Partridge (1 review written)

Similar to another review before mine. I bought a head unit from these guys as it was £15 cheaper than Halfords. The unit would not power on in my car so I sent it back after being told I would be fully refunded. A few days later I received a phone call saying that I was in fact not getting my money back but instead they were going to charge me extra. The fees were for "storage costs & trying to rip them off". They said they were sending the unit back to me. I told them don't bother… Read Full Review

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★☆☆☆☆

“Buyers beware”

Written on: 24/11/2013

Recently purchased a car sat nav/multimedia system (£500) from this company. Whilst I imagine its fine, I haven't had the chance to test it as it is not compatable with my car. Unsurprisingly, after giving the Car Audio Centre the make,model and year of my car, I accepted their 'expert advice' that the unit was fully compatable with my car to be accurate. This, however, is not the case and it has cost me over £100 in fitting fees to try to unsuccessfully get it to function properly. I… Read Full Review

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★★★★★

“No Hiccups went straight forward.”

Written on: 07/11/2013 by Terancio (1 review written)

I had read some of the reviews about CAC and was a little concerned. I decided to give them a try as they were £30 cheaper than the next cheapest. I paid over the phone as I don't like on-line ordering. The item was despatched that day and arrived the next afternoon. What more can I say. So long as the unit works when fitted everything will be fine. … Read Full Review

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★☆☆☆☆

“*******AVOID AT ALL COSTS ******* Total disgrace to...”

Written on: 23/10/2013 by FraserMackie (1 review written)

I had dealt with this company some years ago and did not have a good experience, whilst looking for a new double din Sony nav unit I found them to be quite competitive and against my better judgement took the plunge and hoped the company had changed. How wrong I was.....I paid a small extra charge for next day delivery that took two weeks and four phone calls to actually arrive, you can see where this was headed straight away. The unit arrived and seemed perfect, slightly relieved I set… Read Full Review

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★☆☆☆☆

“please do not deal with”

Written on: 17/10/2013 by vont (1 review written)

Just to say they are the worst company on the planet.i need not say anymore just look at all the other reviews… Read Full Review

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★☆☆☆☆

“Avoid - an unreliable company”

Written on: 12/10/2013 by Oliver4066 (1 review written)

The product I bought from Car Audio Centre was poor quality and wasn't even close to being as described - the marketing material significantly inflated it and made it out to be something that it wasn't. It was delivered 11 weeks after I ordered it, with only 1 update received during that time. I returned it for a refund which, after several weeks, I noticed still hadn't been processed. I had to phone and e-mail multiple times to chase this up and, when the refund was put through, it was for the… Read Full Review

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★☆☆☆☆

“Terrible and not working”

Written on: 24/09/2013 by topino (1 review written)

What a rubbish product this is. It does not work in my car as there is no sound to be heard. I have e-mailed the seller and they never got back to me. I would never ever buy this product again and never use this retailer for my future purchases… Read Full Review

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★☆☆☆☆

“Go elsewhere!”

Written on: 10/09/2013

Terrible company, before placing my order i rang and asked what the delivery time to Northern Ireland would be and i was told two days, two weeks later after numerous phone calls i've finally got an email to say my order had been dispatched. very unprofessional and if i knew it was going to take so long i would have paid more to order elsewhere, they aren't even offering to refund the delivery cost which most companies would do if an order was being delivered late, especially two weeks late!!… Read Full Review

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