Tesco Mobile - www.tesco.com/mobilenetwork Reviews

“Struggle to comprehend poor reviews..”

Written on: 26/03/2013 by Derwentbear (1 review written)

I think I must be on a different Tescomobile provider to most of the reviewers, I have 3 contracts with them and frankly have never experienced better service from a mobile phone provider...period. One of my teenage children loses her phone regularly and when I ring customer services (unlike other providers) I always speak to someone in a UK based call centre, they have always been polite, efficient, empathic and plain old decent people to talk with. As for cost, nobody can get near them, in... (read more)

“Couldn't care less!!”

Written on: 24/03/2013 by Scooby271

I purchased an iPhone 5 32GB on a Tesco Mobile 24 months / £30 a month contract and have had no major issues with the phone or contract .... iPhone 5 is good, the coverage and costs from Tesco mobile are average to be honest, no worse than my previous provider. My issues are with the completely inept Tesco Mobile customer services operatives, who throughout my correspondence with them had no interest in investigating or trying to solve a simple query regarding the Tesco clubcard points... (read more)

“Tesco Mobile - Awful Customer Service”

Written on: 17/03/2013 by thejags (1 review written)

I purchased my third tesco Mobile phone on a pay monthly deal on 10.03.13. This time I asked for my number to be transferred from another provider. This was a disaster! I couldn't use the new phone and my current phone was blocked. Despite repeated phone calls to Tesco they couldn't fix the issue. It was passed to their escalation team. On two seperate occasions Customer Service Reps promised to contact me the following day. They never did. I had to keep phoning ay no doubt a considerablle... (read more)

“tripple tariff”

Written on: 17/03/2013

i bought 10 pound top up with free credit comes out 30 pounds it is gone in week without using phone i call their service team witch i found out it is not free number premium number you cant call from your tesco mobile free they charge you .20 pence per minute?they said to me i used 164 mb internet which cost me 30 pound and on their price tariff .60 pence per mb i think we are not live in same planet with tesco .60 pence per mb is this joke?if any one watch 1 clip from youtube cost nearly... (read more)

“Had to move as service was so poor”

Written on: 15/03/2013

Have been on a 1 year pay monthly contract with Tesco Mobile and have just moved back to Vodafone as had numerous problems with receiving texts or texts actually being received by recipient. Expected much better service tbh. Only good thing about their plans is that they cap monthly usage however not much good if you cannot rely on their service. (read more)

“All good”

Written on: 14/03/2013

All good - would recommend (read more)

“Worst Experience of My Life.”

Written on: 12/03/2013

A truly god awful experience and counting. Since I signed up last May 2012 I have had nothing but problems with both my phone, my bills and my reception. (read more)

“Awful - don't go near them.”

Written on: 06/03/2013

I am 10 months into a 2 year contract with Tesco mobile and the handset provided under the contract has packed up. I have taken very good care of the handset yet Tesco mobile have claimed it is water damaged. I've had the phone checked out and had independent confirmation that there is no water damage. I've gone back and challenged them and they have made it clear that they are not other slightest bit interested. My only option appears to be legal action I've only ever written positive... (read more)

“Unbeatable deals”

Written on: 06/03/2013

Both of our sons' contracts with Vodafone were coming to an end, so we started looking around at other deals. Tesco Mobile just can't be beaten. They both took a Samsung Galaxy Ace with 500 mins, 5000 texts and 500MB of data for £12.50 a month. Because we took out 2 deals on the same contract (Mum pays for both!), they also qualified for a 'Family Perk' which gave them both an extra 250MB of data a month. The in-store service was excellent. No hard selling, just fantastic advice. (read more)

“value for money”

Written on: 02/03/2013 by milf

Have had a sim only £10 deal- 500mins, unlimited texts, no data (I don't have a smartphone), never any problems with charges. good customer service. All additional costs explained (eg making calls abroad) (read more)

“"Free credit" offer not honoured + they control phonebook”

Written on: 01/03/2013

This was a cheapo pay-as-you-go phone that I bought as a temporary standby phone. I only went to Tesco due to their 'triple your credit' offer. The extra credit was did not appear within their 48 hour maximum limit, thus constituting a breach of contract, as far as I know, as I chose the Tesco network based on this promise. Also, they put a load of numbers relating to tesco services into the contact list. I deleted the numbers but they next time I switched the phone on, the numbers were... (read more)

“Lack of Infor buying phone from Tesco and high 08 cost”

Written on: 28/02/2013 by Phillip59 (1 review written)

“Tescos Lite Tariff”

Written on: 25/02/2013 by michaelxxx

I Use The Tescos Mobile Lite Tariff Pay As You Go ' I have Done For A few Years Now It Is Fantastic Value For Money , 8P Calls 4p Texts The Service Is Great I always Have A Good Signal As Tescos Mobile Uses O2s Network It Never Lets Me Down Join Tesco Mobile It Is Fantastic Value And Service All Round (read more)

“The worst experience in 10 years in this country ”

Written on: 23/02/2013 by silvioebasta (1 review written)

I would like to be brief, although the amount of stuff i have to report might not allow that... I upgraded from sim only to pay monthly. I received a faulty handset. I returned it once, twice, three times! Always faulty, unsealed, dirty, probably used phones already!! I spoke to different people within customer services on numerous occasions, always about the same issue, and they each told me different things about the phone specifications, return procedures, refund in case of... (read more)

“Samsung Galaxy S3 Mini”

Written on: 22/02/2013 by Kaboomage (1 review written)

I had been with O2 for about 6 years but they couldn't match the Tesco deal on the Samsung Galaxy S3 Mini and considering they use the same network I figured I may as well just go with Tesco. Glad I did! The phone I got was unfortunately faulty, I didn't bother to sort it out until 1 day after the 28 day warranty period!! (I'm an idiot)! Anyway I phoned them up and explained I was having problems with call quality, people couldn't hear me, muffled sound etc. They sent me out a sim card to... (read more)

“Dreadful service”

Written on: 20/02/2013

Bought iPhone outright, but it was locked to Tesco Mobile due to free features. Once these expired, cost on PAYG was exhorbitant - over £80 a month. Tried to resolve and change tariff but Tesco Mobile not interested, so changed provider - which was when my problems started. They sent me a PACS code but would not unlock my phone. New provider deterred me from instant unlocking services so spent 49 days with 'no service' due to a catalogue of errors - such as Tesco Mobile promising to text... (read more)

“Excellent network, no idea why people are complaining!”

Written on: 16/02/2013

I'm a devoted and loyal o2 user, have been for the last 7 years, until i realized they are the most expensive network going. And did nothing to retain me - but this post isn't dedicated to o2, its dedicated to their sister company Tesco Mobile. I ordered a SIM ONLY with Tesco Mobile as i buy my phones cheap off Ebay, it arrived in 5 working days as soon as i inserted the SIM Card into the phone, i got sent a message with all my log in details to my online account and a welcome message. Never... (read more)

“not good ”

Written on: 15/02/2013 by floopy1 (1 review written)

Samsung galaxy no use hard to anser and end calls cuts out after a while (read more)

“rubbish customer service”

Written on: 05/02/2013

received phone today that does not work. They are refusing to replace! What do I do? (read more)

“MOBILE PHONE NETWORK SHOCKING SERVICE!!!!”

Written on: 05/02/2013 by ALANSMALL (1 review written)

I have been with tesco mobile and have spent a lot of money with them, not anymore! I phoned the 4455 customer care number for information on why club card points were not being put on when i topped up with there card, i was then transferred to the phone dept, without telling me this was a 0800 number and i lost all my credit, they gave me £2 compensation...shocking!! I have very poor emails from a girl called [name removed] from the phone centre complaints dept and she was very unhelpful... (read more)

“SIM only deal ”

Written on: 04/02/2013

Having suffered at the hands of Orange in the past, I was gutted when my son lost his phone with his almost brand new sim only from Tesco mobile. However, I am delighted to say that Tesco Mobile have restored my faith in customer service. One online chat, one security question, one minute and I was sorted - one new sim in the post, no charge, no hassle. (read more)

“Worst network ever”

Written on: 28/01/2013

I have 2 iphones with tesco in a 2yr contract, it's the worst by far I've ever had, even worse than 3. Phone constantly cuts out during conversations and displays call failure I've had both phones replaced by apple and still I have the same daily issue. I'm on first name terms with the technical help team who are powerless to do anything. All I get is your phones are faulty send them to us and we will investigate the problem and leave you without a phone for a month. My advice is pay the... (read more)

“Worst company ever. TESCO MOBILE please avoid”

Written on: 28/01/2013 by Stig7777 (1 review written)

I ordered two phones from tesco mobile, within two day one had a problem. Was told to send back for a replacement which I did, little did I know this was going to be the start of my problems with the worst customer service I have ever had to deal with ill try to keep this short. After waiting for the first 3/5 working day delivery which they said it would be coming, no phone arrived, I then had to call them another four times each time they promised it would be with me in (3/5) working days,... (read more)

“i would never ever recommned tesco mobile customer...”

Written on: 26/01/2013 by travel21

its a long sorry but im in middile of contract an my son was late paying the bill by 2 mths so i offered to pay it 134.00 they refused to take payment and now refered me to a debit collector they have caused so much stress please please be warned do not go tesco mobile you may be paying abit cheaper but if you have issues they not intersted and will refer you to a debit collector so being late two months my sons sold there play station 3 console cos he was so sorry he was late paying it and... (read more)

“**WORST SERVICE EVER - AVOID TESCO MOBILE**”

Written on: 22/01/2013 by tamara1234

I moved from o2 to Tesco Mobile in September 2012, worst mistake ever. I have nothing but problems with the phone, backlight constantly flashes on and off wasting battery life and external sound has completely gone, not ringing, no keypad sound, nothing. So , rang them, advised I send it off for repair - they do not give you a replacement mobile, so you have to either borrow a spare from a friend/relative, or make do without until it is returned. I borrowed from a relative. I sent it off and... (read more)

“Good all round”

Written on: 20/01/2013 by juneyu

Moved from Virgin mobile where the coverage was really poor in my area, so was unable to make full use of mobile when at home. Changed to new contract with Tesco, customer services excellent, delivery good , and even more important coverage for first time in years excellent. (read more)

“Sim Only Customer”

Written on: 19/01/2013 by topman2180

Tesco Mobile Sim Only Deals are great value for money, I got Myself a Nexus 4 16Gb from Google for £279 Top Android Handset , Brought a Tesco mobile sim only deal 500 minutes 5000 text 1gb of data £10 a month. Over two years that with cost me Handset and Tarrif £279 + £240 £519(total cost of ownership) , A iphone 5 costs more than that without any talk time texts or data time. This is a complete steal , I'm never paying £35-£40 ever again to own the latest hand. What makes it even... (read more)

“Very Good ... ”

Written on: 18/01/2013

I've been with Tesco Mobile on contract over 18 months now and would highly recommend them to anyone who needs good network coverage at a very reasonable cost. Transferring my number over from an other network was a doddle, customer service were great and it was all up and running very quickly. I've tried most networks out there and this one is very good. (read more)

“worst customer care EVER......”

Written on: 15/01/2013 by madyb (1 review written)

WAS SUPPOSABLE SENT A PHONE ON THE 3RD OF JANUARY 2013. IT NEVER ARRIVED ON DAY FIVE ,NO ONE TOOK RESPONSIBILITY JUST KEPT FOBBIN ME OFF..HOWEVER THEY TOOK MY MONEY OUT OF BANK....... ITS JUST BEEN SO BADLY HANDLED.TODAY THEY SAID THEY WOULD SEND ANOTHER ,I ASKED IF I COULD HAVE CONFIRMATION EMAIL AND GUESS WHAT I DIDN'T...RANG TONIGHT TO BE TOLD THEY COULD DO NOTHING ABOUT IT TILL TOMORROW,STILL FOBBIN ME OFF HAS BEEN A NIGHTMARE PERCHANCE,WILL BE DEMANDING MY MONEY BACK TOMORROW.WILL... (read more)

“They lie simple as that”

Written on: 31/12/2012 by jjdog

In my contract it clearly stated I had the right to cancel with and I would only have to pay for the month that I cancelled the phone in. However, when my phone broke and it became clear that the cost of repairing it (which Tesco clearly told me was my responsibility to pay for) was far greater than the value of the phone I wanted to cancel the contract. After literally hours talking to a large number of Indians called Jeff or George or some other bullsh*t name that clearly wasn't there's it... (read more)

“Beware”

Written on: 14/12/2012

Firstly the phone needs charging everyday even with little use. I checked my pay monthly bill after 7 days and it said I owed £3.10. On further investigation this was for 118323 calls to Tesco directory enquiries and two of these calls had been made when the phone was switched off. Phone returned during 14 day cool off period. (read more)

“worst network ever”

Written on: 07/12/2012

i recently ordered a new micro sim, now theyve cut my old sim off before my micro sim has been delivered so i have to go days without a phone now. before all this i had trouble with blackberry internet nothing was working, not even signal! this happened for a month then their way of saying sorry was taking £1 off my bill, so i still had to pay for everything even though it wasnt working. not reliable at all. and the customer service and teams in the store are rubbish too. because i wanted... (read more)

“Poor network but good customer service”

Written on: 05/12/2012 by MJ85X (1 review written)

I moved to tesco mobile one week ago from vodafone. They sent me a sim card as they said and it was all fine until it was time to move my old number from vodafone to tesco mobile. That is when it became a nightmare. The whole process was supposed to happen last friday by 6pm and when I checked nothing seemed to work on friday night, so I called them from my friend's phone and they apologised and said there was a backlog and that my transfer should go through in the next 24hrs. I was a bit... (read more)

“Good but be careful of contract terms”

Written on: 05/12/2012

In terms of service, tesco mobile has been excellent, probably because I have not been to an area where they have poor service. However, they do not offer perks to existing customers. You have to notify them that you want to upgrade after your contract expires or they will continue to take your money on an old phone. They will not even inform you that you are due for an upgrade. Their upgrades are no better than new contract for new customers. (read more)

“Cheap and better”

Written on: 04/12/2012

When I spoke to o2 to get my PAC code to transfer to Tesco Mobile pay monthly the person said to me that Tesco were a top supermarket but she didn't know how good they were as a phone service provider. The answer is they are good. The coverage is by o2 and the service is very friendly and efficient.I also have a much cheaper deal on a Samsung Galaxy Ace. Check them out. (read more)

“My phone is down still after 4days”

Written on: 04/12/2012

Tesco were changing my old number onto my new tesco sim and my phone is still down 5 days later. Without phone for work. Disaster! They offered me £2 compensation. Was that a joke? I managed to barter to £5, Still a joke for the stress and hassle i have had. I can ring out and text out but not receiving any incoming calls or messages. Come on Tesco or O2 whoever is at fault, sort it. This is the 21st century you know! (read more)

“Says what it does on the tin”

Written on: 03/12/2012 by maximagnum (1 review written)

What I like: 1. For a light user like me, Tesco Lite tariff is ideal. On regular monthly top-up I pay £9 and get £10 credit on my phone. So the 8p a minute works out at 7.2p a minute which for a phone-only-user must be a bargain. 2. The network is O2 which in my admittedly limited experience works better than most. There was one situation when we were in Munich where my son's iPhone and my wife's expensive phone didn’t work but my feeble Tesco phone did. What more do I want? 3. ... (read more)

“rubish mobile company”

Written on: 29/11/2012 by shoan (1 review written)

its took 13 days to sort out my sim problem now i want to terminate my contract they asking £60 early termination havin laugh!!!!!!!!!!!!!!!!!! (read more)

“Tesco Mobile Customer service”

Written on: 21/11/2012

Worst mobile network i've ever been with. Sold me a phone (blackberry bold 9900) which they previously knew had faults then told me it wasn't covered under warranty when the phone stopped working only 3 months after purchase... they refused to repair the phone so i payed to get it repaired by a local shop however the phone stopped working again 3 months later with new faults... This time tesco decided to replace the handset without contacting me first to allow me to retrieve my photographs... (read more)

“unable to make calls”

Written on: 20/11/2012 by bruno11

4/5 DAYS OF NO NETWORK, texts come through now & again, 4 people i know had this also. When i phoned customer services i was shocked to hear that according to them i was able to make calls, they offered me NO COMPENSATION on my bill. when i was with 02 they would give free minuites as compensation. Gutted i got another 12 months with them , i aint using them again, bad customer service. (read more)