Tesco Mobile/mobilenetwork Reviews - www.tesco.com

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★★☆☆☆
2.1 / 5
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  • Customer Service

  • Value For Money

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Tesco Mobile - www.tesco.com/mobilenetwork
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Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
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Latest Reviews

★☆☆☆☆

“TERRIBLE”

Written on: 25/04/2015 by dfBennett1950 (1 review written)

Dispute over daughter's tesco mobile. Why do they have 'Customer Care'? There was no care involved in my dealings with them and they have now lost me as a customer. Not that they will care… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 22/04/2015 by Comptonmb127 (1 review written)

Rubbish signal. rubbish service. Handsets faulty. Not interested in sorting out their issues . Long list of lame excuses from them… Read Full Review

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★☆☆☆☆

“would not recommend”

Written on: 21/04/2015 by ReaganWilson (1 review written)

Supplied phone was always a problem and when stopped working completely with 3 months left on a 24 month contract when i could have a new phone would not replace unless i paid some money up front. Staff were not helpful at all. Worst company have ever dealt with… Read Full Review

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★☆☆☆☆

“Right even when they are Wrong”

Written on: 19/04/2015 by Leachlv495 (1 review written)

Decided to buy a sim card from Tesco to use in my mobile as was with O2. Put it in phone and registered my details. 18p appeared as well as someone persons phone numbers. I took it back to the shop and they phoned customer service. They insisted it was a new sim card and 20p was added and 2p was taking off for internet charges. … Read Full Review

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★☆☆☆☆

“robbery ”

Written on: 21/03/2015 by roseexx (1 review written)

Got a contract with Tesco mobile 3 years ago only to find out they've been taking money from me a year after the contract was finished and checked my account today to find they've took 100pound even though I don't have the phone or use the sim anymore beware stay clear off this company unless u want to be paying more than u bargained for!!!! … Read Full Review

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★★★★☆

“good”

Written on: 21/03/2015 by Bailey425 (1 review written)

i with tesco mobile over 4 year great customer service great deal, great service run on o2 network. my friend is who on tesco mobile him don't have any issue yes join the tesco mobile.... Do you want iphone 6 it just £39… Read Full Review

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★★★★★

“brilliant network”

Written on: 16/03/2015 by stevo1983 (1 review written)

I've been with Tesco mobile now for about 7 months. I've got a sim only and a phone contract. Ye the delivery time is longer than most networks, 3-5 days. Both of mine came in 2 days. Great network coverage, great customer service anytime I've had to speak to them ( only spoke to them to add stuff to my contract). There as good as any other network and they run on 02's network. Couldn't recommend them enough. Sweet mobile provider in my book. Was with ee before and these are well better for 4g… Read Full Review

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★☆☆☆☆

“Made to feel like a thief!”

Written on: 09/03/2015 by KieraFitzgerald43 (1 review written)

What a great deal advertised in the Sun, Ordered over the phone 2 weeks later rang to ask where it was? 1st payment gone from my direct debit!we will look into it sir",then the nasty letters from debt agency started! OMG never stole in my life... I am so lucky I kept all records and e-mails,letters, to and from Tesco,and was able to prove to the agency I had not received a phone. so' they kept my £10 from my direct debit now cancelled, "now who is the THIEF". I get superb service from Virgin… Read Full Review

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★☆☆☆☆

“Bad customer experience and unexplained call charges...”

Written on: 27/02/2015 by EleanorSinclair (1 review written)

Just had a shocking experience with tesco mobile customer chat line. Am on pay as you go since beginning of this year and can't see my usages but have been seeing these big charges which does not make sense. The chat line lady mentioned that I have been making these calls to a 078 number. When she typed it out for me I can't recognise it only to find that it is tesco mobile voicemail. Presumably I have been charged for all missed calls that went to voice mail. I was not even aware I had… Read Full Review

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★☆☆☆☆

“Worst Mobile Service ”

Written on: 09/02/2015 by LailahPugh (1 review written)

I have 5 mobile phone sim only contract and have our own I phones. Tesco Mobile is one of the worst network provider. This company is broker and have no regard for the customer. I am cancelling my contract with Tesco and suggest all the people who have signed do rethink. Never again. I have also have bitter experience with their motor insurance as well. Anyone else who have similar experience pls do let me know… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 28/01/2015 by Fletchertb403 (1 review written)

Ordered a new monthly mobile from TESCO - told would take 3/5 days for delivery. Thought that was poor compared to the next day for carphonewarehouse etc but the deal was good. Now at day 18 and still no phone. Incompetence at both TESCO and their delivery people UKMAIL. Impossible to speak to any manager or superviser. Everything is a 48 hour call back timescale. DO NOT USE TESCO MOBILE!!! Cheap doesn't equate to value for money. I only scored this as a one because there was no option… Read Full Review

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Lmdci's Comment

Written on: 28/01/2015

very true telco mobile is a nightmare very dodgy problems upon problems the staff very unprofessional and clueless. I have outstanding queries 9 months back due to very poor way of doing business(telco) No hope of my problems being solved anytime soon. their order and delivery systems is rubbish it seems like u are dealing with thugs. Never ever use telco mobile if you don't believe try them

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★★★★★

“great signal stregnth”

Written on: 10/01/2015 by KashStanley (1 review written)

I switched from 3 to tescomobile 6 month ago, my old 3 mobile had no signal at all when i sit by my desktop, my tescomobile phone has full signal when sat in the same place.The young lady that sold me the contract was really helpful she transferred all of my data from my old mobile to my new one. I provide my wife with a mobile which is with 3, the contract is over soon and i will definitely be getting that contract from tesco. One more thing i like about my contract is that monthly spending… Read Full Review

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Allencm's Comment

Written on: 13/01/2015

I ordered a phone (HTC). Tesco forgot to send a sim card with it......A few days pass, and they send a wrong-sized sim card this time......and then they say to save money they wont speed up delivery of the next sim card, they'll use regular post.

Do not use people who have no clue about competent delivery, or customer service.
AVOID TESCO MOBILE.

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★★★★☆

“Seem OK to me”

Written on: 06/01/2015 by spark640 (1 review written)

Despite the poor reviews from some people (you rarely hear the good reviews)I decided to go with Tesco as they promised no rise in prices during your contract unlike many other operators who add an rpi increase every year. So how did it go? ordering a galaxy s5 mini online was easy. Online chat answered all my questions. I like the idea that your contract is made up of a cost for the phone and a cost for the service, once you have paid for your phone the price falls to service only element or… Read Full Review

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★★★★★

“Fantastic everything, cannot fault Tescomobile”

Written on: 13/12/2014 by JasperNorris (1 review written)

I have in the past had phones through 3, O2 and EE, tescomobile are by far the best company I have been with, my 4G coverage, piggybacked onto the O2 network, is brilliant and their customer service is second to none, I seem to get through very quickly and always with in a UK based call centre, everything I have asked for I get, without hassle, I cap my 4 numbers, so that no one can rack up stupid bills, we get an extra 250mb of 4G each through family perks… Read Full Review

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★☆☆☆☆

“Gave up trying after 10 mins of being kept waiting”

Written on: 22/11/2014 by hlMeier81 (1 review written)

Just called Tesco Mobile to get two 24 month contracts for my children. I have been with Vodafone for nearly 10 years but wanted to change. However, if the Tesco sales team keep me hanging on for so long for a potentially valuable customer then really how bad is their service going to be once I'm tied into a contract with them?! FORGET IT TESCO MOBILE… Read Full Review

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★☆☆☆☆

“Shockingly bad”

Written on: 22/11/2014 by Kelley403 (1 review written)

I took a Tesco mobile contract and was told coverage in my area was good. It has been OK although there have been outages. 6 months later I have no signal due to mast problems. For the last two weeks they have been telling me the mast will be fixed. I'm now having to go to the Ombudsman and still have no mobile signal… Read Full Review

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★☆☆☆☆

“£200 deposit, ”

Written on: 11/11/2014 by LincolnDonaldson233 (1 review written)

Did anyone else have to pay over 200 deposit on a contract phone, got to order page and entered card details, and then cancelled as nowhere did it say this as the phone was free on contract, never heard of this, glad also I read the reviews, wont be purchasing one anyway… Read Full Review

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★☆☆☆☆

“Horrible customer support”

Written on: 09/10/2014 by Lorelais1987 (1 review written)

It takes 30 minutes to answer your call and throughout you are forced to listen to a massage which says that “they are working hard to answer your call”. Instead of trying to insult your intelligence why not say we do not employ enough staff to support all our customers. Say you did not commit listening to the annoying massage because you have the patience of an angel AND you finally get through, their staffs do not have any use information about your actual enquiry. They will only read… Read Full Review

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★☆☆☆☆

“4 Times trying to order a phone ”

Written on: 06/10/2014 by 64Flood (1 review written)

4 times trying to order a phone, terrible customer service over and over again! Sent round the houses absolutely no ownership from any of the staff… Read Full Review

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★☆☆☆☆

“No coverage in my own home!”

Written on: 25/09/2014 by FluffyMuppet (1 review written)

Be sure to check the small print! Apparently Tesco cannot guarantee mobile signal coverage within your home and now that I am outside the 14 day grace period I now have to lump for the next 2 years. Some of the worse customer service that I have ever had, no resolutions just 'lump it' (and that is a paraphrase of what I actually want to say)… Read Full Review

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