Tesco Mobile/mobilenetwork Reviews - www.tesco.com

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Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork

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Latest Reviews

★☆☆☆☆

“Dont Bother Just go to a proper phone provider”

Written on: 18/07/2015 by MacPherson183 (1 review written)

Wish i had never switched to Tesco mobile. Staff customer service is awful. I wanted to switch from my existing network taking my number. Tesco mucked that up and did not do it until i chased them up. Store staff say ' we are here to asell phones we dont do customer service'!! Tesco mobile helpline blame staf in store for non switch, store blame Head office. Also the new phone they gave me was not set up correctly by them and does not work-it wont send picture messages atached tio a text- took… Read Full Review

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★★★☆☆

“Data Stung!”

Written on: 27/06/2015 by jasondunlop (24 reviews written)

Customer service is good, signal is good, prices are good. The big fat No No is the fact your data is eaten up in days, even when data is switched off Tesco still manage to allow you to go into your safety buffer! Ive seen this same problem highlighted in a lot of reviews of Tesco mobile, so its not just me imagining things! Ive since changed networks and i have no more data usage problems! Id go as far as to say Tesco are ripping customers off with the data charges!… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 26/06/2015 by 272Newton (1 review written)

I wouldn’t normally bother to write a review on services such as these and big companies but when it comes to Tesco mobile I felt I had to. I have been with various providers over the years and all have their niggles but if you are reading this and thinking about going with Tesco Mobile DON’T! I have had my phone for less than 2 months and in that time I must have rung Tesco around 40 times and visited their shop on numerous occasions with various problems, such as not being able to make… Read Full Review

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★☆☆☆☆

“Worst company to be with”

Written on: 30/05/2015 by 1990Edmondson (1 review written)

Force customers to pay for something which Tesco mobile can't provide a service constant liars and fall back on what they agree terrible network to be with poor signal and faulty devices and appalling complaints handling they confirm after months of trying to replace problems with the service that it's there fault you can't get service but expect you to pay for something that can't be used… Read Full Review

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★☆☆☆☆

“BAD CUSTOMER SERVICE”

Written on: 17/05/2015 by Haydengc194 (1 review written)

Experienced the worst customer service I have ever experienced. Ordered an new nano sim for my sons new iphone 5C that he was getting for his birthday. I was sent a Micro sim (tesco error). When I contacted them I was told it would take further 3 days to send another sim. This would be too late for my sons birthday. I was then advised to buy one from a Tesco store. My nearest store is 15 miles away. I drive to the store to be advised they do not stock Nano sims and these need to be… Read Full Review

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★★☆☆☆

“Shocking Service from the Big Gorilla ”

Written on: 12/05/2015 by Dyas (1 review written)

Purchased an iphone 5- wrong sized SIM issued on 2 occasions so was 10 days before the phone was usable - Tesco charged me for this period. Phone was faulty and only solution was to send phone back which would take another 7-10 days. So had phone for a 6 weeks and was unable to use for 3 weeks. Customer services passed me from pillar to post… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 25/04/2015 by dfBennett1950 (1 review written)

Dispute over daughter's tesco mobile. Why do they have 'Customer Care'? There was no care involved in my dealings with them and they have now lost me as a customer. Not that they will care… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 22/04/2015 by Comptonmb127 (1 review written)

Rubbish signal. rubbish service. Handsets faulty. Not interested in sorting out their issues . Long list of lame excuses from them… Read Full Review

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★☆☆☆☆

“would not recommend”

Written on: 21/04/2015 by ReaganWilson (1 review written)

Supplied phone was always a problem and when stopped working completely with 3 months left on a 24 month contract when i could have a new phone would not replace unless i paid some money up front. Staff were not helpful at all. Worst company have ever dealt with… Read Full Review

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★☆☆☆☆

“Right even when they are Wrong”

Written on: 19/04/2015 by Leachlv495 (1 review written)

Decided to buy a sim card from Tesco to use in my mobile as was with O2. Put it in phone and registered my details. 18p appeared as well as someone persons phone numbers. I took it back to the shop and they phoned customer service. They insisted it was a new sim card and 20p was added and 2p was taking off for internet charges. … Read Full Review

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★☆☆☆☆

“robbery ”

Written on: 21/03/2015 by roseexx (1 review written)

Got a contract with Tesco mobile 3 years ago only to find out they've been taking money from me a year after the contract was finished and checked my account today to find they've took 100pound even though I don't have the phone or use the sim anymore beware stay clear off this company unless u want to be paying more than u bargained for!!!! … Read Full Review

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★★★★☆

“good”

Written on: 21/03/2015 by Bailey425 (1 review written)

i with tesco mobile over 4 year great customer service great deal, great service run on o2 network. my friend is who on tesco mobile him don't have any issue yes join the tesco mobile.... Do you want iphone 6 it just £39… Read Full Review

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★★★★★

“brilliant network”

Written on: 16/03/2015 by stevo1983 (1 review written)

I've been with Tesco mobile now for about 7 months. I've got a sim only and a phone contract. Ye the delivery time is longer than most networks, 3-5 days. Both of mine came in 2 days. Great network coverage, great customer service anytime I've had to speak to them ( only spoke to them to add stuff to my contract). There as good as any other network and they run on 02's network. Couldn't recommend them enough. Sweet mobile provider in my book. Was with ee before and these are well better for 4g… Read Full Review

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★☆☆☆☆

“Made to feel like a thief!”

Written on: 09/03/2015 by KieraFitzgerald43 (1 review written)

What a great deal advertised in the Sun, Ordered over the phone 2 weeks later rang to ask where it was? 1st payment gone from my direct debit!we will look into it sir",then the nasty letters from debt agency started! OMG never stole in my life... I am so lucky I kept all records and e-mails,letters, to and from Tesco,and was able to prove to the agency I had not received a phone. so' they kept my £10 from my direct debit now cancelled, "now who is the THIEF". I get superb service from Virgin… Read Full Review

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Drt100's Comment

Written on: 18/08/2015

This happened to me phone didnt arrive and now being chased for two years service charges . utterly criminal. They now say it was signed for at my house when there was nobody in. You did well to get your contract canceled

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★☆☆☆☆

“Bad customer experience and unexplained call charges...”

Written on: 27/02/2015 by EleanorSinclair (1 review written)

Just had a shocking experience with tesco mobile customer chat line. Am on pay as you go since beginning of this year and can't see my usages but have been seeing these big charges which does not make sense. The chat line lady mentioned that I have been making these calls to a 078 number. When she typed it out for me I can't recognise it only to find that it is tesco mobile voicemail. Presumably I have been charged for all missed calls that went to voice mail. I was not even aware I had… Read Full Review

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★☆☆☆☆

“Worst Mobile Service ”

Written on: 09/02/2015 by LailahPugh (1 review written)

I have 5 mobile phone sim only contract and have our own I phones. Tesco Mobile is one of the worst network provider. This company is broker and have no regard for the customer. I am cancelling my contract with Tesco and suggest all the people who have signed do rethink. Never again. I have also have bitter experience with their motor insurance as well. Anyone else who have similar experience pls do let me know… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 28/01/2015 by Fletchertb403 (1 review written)

Ordered a new monthly mobile from TESCO - told would take 3/5 days for delivery. Thought that was poor compared to the next day for carphonewarehouse etc but the deal was good. Now at day 18 and still no phone. Incompetence at both TESCO and their delivery people UKMAIL. Impossible to speak to any manager or superviser. Everything is a 48 hour call back timescale. DO NOT USE TESCO MOBILE!!! Cheap doesn't equate to value for money. I only scored this as a one because there was no option… Read Full Review

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Lmdci's Comment

Written on: 28/01/2015

very true telco mobile is a nightmare very dodgy problems upon problems the staff very unprofessional and clueless. I have outstanding queries 9 months back due to very poor way of doing business(telco) No hope of my problems being solved anytime soon. their order and delivery systems is rubbish it seems like u are dealing with thugs. Never ever use telco mobile if you don't believe try them

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★★★★★

“great signal stregnth”

Written on: 10/01/2015 by KashStanley (1 review written)

I switched from 3 to tescomobile 6 month ago, my old 3 mobile had no signal at all when i sit by my desktop, my tescomobile phone has full signal when sat in the same place.The young lady that sold me the contract was really helpful she transferred all of my data from my old mobile to my new one. I provide my wife with a mobile which is with 3, the contract is over soon and i will definitely be getting that contract from tesco. One more thing i like about my contract is that monthly spending… Read Full Review

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Allencm's Comment

Written on: 13/01/2015

I ordered a phone (HTC). Tesco forgot to send a sim card with it......A few days pass, and they send a wrong-sized sim card this time......and then they say to save money they wont speed up delivery of the next sim card, they'll use regular post.

Do not use people who have no clue about competent delivery, or customer service.
AVOID TESCO MOBILE.

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★★★★☆

“Seem OK to me”

Written on: 06/01/2015 by spark640 (1 review written)

Despite the poor reviews from some people (you rarely hear the good reviews)I decided to go with Tesco as they promised no rise in prices during your contract unlike many other operators who add an rpi increase every year. So how did it go? ordering a galaxy s5 mini online was easy. Online chat answered all my questions. I like the idea that your contract is made up of a cost for the phone and a cost for the service, once you have paid for your phone the price falls to service only element or… Read Full Review

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★★★★★

“Fantastic everything, cannot fault Tescomobile”

Written on: 13/12/2014 by JasperNorris (1 review written)

I have in the past had phones through 3, O2 and EE, tescomobile are by far the best company I have been with, my 4G coverage, piggybacked onto the O2 network, is brilliant and their customer service is second to none, I seem to get through very quickly and always with in a UK based call centre, everything I have asked for I get, without hassle, I cap my 4 numbers, so that no one can rack up stupid bills, we get an extra 250mb of 4G each through family perks… Read Full Review

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