Tesco Mobile/mobilenetwork Reviews - www.tesco.com

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★★☆☆☆
2.1 / 5
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  • Signal Coverage

  • Customer Service

  • Value For Money

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Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork

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Latest Reviews

★☆☆☆☆

“Horrible customer support”

Written on: 09/10/2014 by Lorelais1987 (1 review written)

It takes 30 minutes to answer your call and throughout you are forced to listen to a massage which says that “they are working hard to answer your call”. Instead of trying to insult your intelligence why not say we do not employ enough staff to support all our customers. Say you did not commit listening to the annoying massage because you have the patience of an angel AND you finally get through, their staffs do not have any use information about your actual enquiry. They will only read… Read Full Review

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★☆☆☆☆

“4 Times trying to order a phone ”

Written on: 06/10/2014 by 64Flood (1 review written)

4 times trying to order a phone, terrible customer service over and over again! Sent round the houses absolutely no ownership from any of the staff… Read Full Review

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★☆☆☆☆

“No coverage in my own home!”

Written on: 25/09/2014 by FluffyMuppet (1 review written)

Be sure to check the small print! Apparently Tesco cannot guarantee mobile signal coverage within your home and now that I am outside the 14 day grace period I now have to lump for the next 2 years. Some of the worse customer service that I have ever had, no resolutions just 'lump it' (and that is a paraphrase of what I actually want to say)… Read Full Review

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★☆☆☆☆

“Transferred my old number across - NO INCOMING CALLS...”

Written on: 11/09/2014 by 141Cleveland (1 review written)

I transferred two phone lines from a different provider. 1st phone number transfer - all ok. 2nd phone number transfer - nightmare. Technical team have tested and said everything is ok, however still cannot receive incoming calls from landline phones and text messages. Their turnaround time could be days, so I'm left with a new phone/line rental BUT cannot receive anything. The only saving grace is that I am within my 14 day cooling off/cancellation period so will ditch them if not sorted out… Read Full Review

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★☆☆☆☆

“dont get mobile from tesco”

Written on: 15/08/2014 by Dwyerbh93 (1 review written)

Been with tesco 4 years tried to upgrade waited in for days customer services told me phone be with you tomorrow 3 weeeks no phone told to cancel get phone from store i was told go to store get phone today no prob store 10 miles away told i had to cancel my contract 24 hours before i could have phone this happened twice did not have record of my cancellation had to cancel again.went back next day tried to put contract through error on their computer back again (meanwhile i had to go pay as you… Read Full Review

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★☆☆☆☆

“just poor service and helpfulness.”

Written on: 08/08/2014 by Eileenc442 (1 review written)

I have had two messages from tesco mobile over the last two months telling me my payment for two phones has not been taken by themselves, so I've paid it from my card because of threats by tesco to withold service, I called in to enquire about a phone upgrade only to be told because of poor payments (apparently you need three months good credit)I cannot upgrade until I can prove I'm fit to manage my payments, I feel I'm being tricked by Tesco, and to keep hoping they take their payments so I… Read Full Review

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★★★★★

“Tesco mobile - just fantastic!!”

Written on: 03/07/2014 by AddisonAlvarado434 (1 review written)

I was a little apprehensive when I originally took out my mobile contract with Tesco mobile, after all, they sell groceries!! Had no need to be. From day one I have never had any complaint. The customer service/ sales team are the most friendly, efficient people I have ever dealt with and that also includes their on line chat advisors too. They are all just brilliant!! Well done to them, makes a change these days to have a company do what they advertise and staff that fulfill what they say they… Read Full Review

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★☆☆☆☆

“Happy to leave an 87 year old man stranded”

Written on: 30/06/2014 by Hireahymer (2 reviews written)

My Dad whilst on holiday in Greece had a medical emergency - Tesco's has put a £5 buffer limit on his pay monthly account and so he was unable to use his phone. He rang tescos to try and get this sorted (from a borrowed phone) - the person from Preston call centre refused to let him past security as she asked the wrong security question and obviously he gave the wrong response. Rather than try and help him out in his desperate situation she told him she could not help. Great customer service… Read Full Review

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★★☆☆☆

“texts and tesco”

Written on: 29/06/2014 by SabrinaO'Rourke19 (1 review written)

TESCO MOBILE IE CUSTOMERS DID YOU KNOW THAT YOU CAN NOT RECEIVE TEXTS FROM THE BIGGEST MOBILE OPERATOR IN THAILAND AIS/ONE2CALL, VODAFONE ,O2, 3, CAN RECEIVE TEXTS MESSAGES BUT NOT TESCO .I HAD NO IDEA THE TEXTS WERE BLOCKED BECAUSE IT SAID MESSAGE RECEIVED TO INDICATE THE WAS RECEIVED. SO DONT SEND TEXT MESSAGES TO TESCO MOBILE FROM THAILAND,YOU CAN RING BUT NOT SEND TEXTS. HARD TO BELIEVE IN… Read Full Review

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★☆☆☆☆

“awful signal and even worse customer service”

Written on: 26/06/2014 by MaxHudson (1 review written)

Signal poor Customer service shocking - incompetant staff and no address to send a complaint to - just referred to a so called supervisor who badly needs to be sent on a customer service course If they want to retain customers they need to up their game I am changing provider as soon as my contract is up… Read Full Review

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★☆☆☆☆

“False Claim on Signal strength”

Written on: 01/06/2014 by Courtney54 (1 review written)

Beware the promised coverage. I switched from Vodaphone with whom I had poor coverage to Tesco because the coverage web calculator indicated I would get a much better signal. I didn't I actually got a worse signal. Regrettably I did not complain within the 14 day period so I am stuck with them for 2 years. Despite me pointing out the poor level of signal in my l area they are still claiming the same higher level of signal availability on the web page coverage calculator. Beware !!… Read Full Review

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★★★★★

“Excellent service”

Written on: 30/05/2014 by 316Waddell (1 review written)

I got my phone in January 2013. Not being very clued up on mobiles (I'd had my previous one for 7 years) I read the reviews of the types of phonesand checked the tariffs. I am very happy with my little HTC and low usage monthly fee as I only really useit for the occasional text, phone call or to take a picture, not much else. I get a text when my payment is going to be taken out and have experienced no problems at all. All in all I am very happy with the service I get from Tesco mobile… Read Full Review

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★☆☆☆☆

“Errors Every Step”

Written on: 24/05/2014 by BradyDonahue358 (1 review written)

I ordered a Galaxy S5 2 days ago online but was told online there had been a malfunction and to retry ordering. Went through order again and then found both orders were complete. Tried getting one cancelled via twitter, live chat and finally over phone. Eventually transpires if I don't sign one of the credit agreement emails it would cancel automatically. No credit emails arrived. Called today to request once again the emails to be sent. Finally the emails come through and the credit agreement… Read Full Review

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★★★★★

“Really Excellent”

Written on: 21/05/2014 by Shopper1475 (1 review written)

Cannot praise Tesco mobile enough! Easy order process, fast delivery, good signal. The thing I like most is the capped bills, I really think this is responsible of them and I love it! Never any nasty bills after going on holiday! Well done Tesco, Keep it up!!… Read Full Review

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★☆☆☆☆

“Abysmal ”

Written on: 21/05/2014 by jenpenrae (1 review written)

I attempted to order a phone on the 29th of April. I was not sent an email to electronically sign so the order was subsequently cancelled although I was not informed of this! £28.50 was debited almost immediately funnily enough and I was told the refund would be issued within 3 - 5 working days. I have now received an email saying that it will be paid on THE 2ND OF JUNE?! After questioning this, I am told the my direct debit was inactive so unable to issue refund. Well I have contacted… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 17/04/2014 by Adelaide382 (1 review written)

My son's contract phone would not charge so we sent it back to Tesco mobile for repair. It came back 3 weeks later with a letter stating that they could not replicate the problem. Basically, they hadn't touched it as it would still not charge. Sent it back again asking for a replacement which they agreed to do. Three weeks later it had still not arrived so rang them again. They said they did not have that phone in stock!!!!!! It's a Galaxy S3 and they are saying that they don't have one in… Read Full Review

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★☆☆☆☆

“Not good.”

Written on: 15/04/2014 by Shelleygal (1 review written)

Ordered phone a week ago, still hasn't arrived. Called customer service, they said give it until next week.. No thanks. Cancelled contract, gone back to orange. Thing was I was already nervous having read reviews, but thought I would give them a chance.. A week for a handset? Not good enough… Read Full Review

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★☆☆☆☆

“Poor Service - will never use again!”

Written on: 04/04/2014 by Davianl394 (1 review written)

Same as others, couldn't send, receive calls. Signal was poor, always cutting people off. When attempting to cancel my contract (within the agreed timescale) got told to call back at a certain date. So I did, then got told too late a bill has been generated?? So I emailed saying to cancel it on the day of the last day my bill expires, low and behold they "accidentally" cancelled it immediately, leaving me with no phone! Useless - I will never go with Tesco again, and can definitely not… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 29/03/2014 by Gibbonsni89 (1 review written)

two phones on contract, internet doesnt work on either of them never has, spent hour and half in store for them to establish they are both faulty phones, so sent off for repair (both phones less than 12 months old)received letter wanting £200 to repair them as they say warranty is void, so goes stomping back into store to ask why, they say cos screens are cracked. The internet has never worked on phones from day one, phones work no different since screens have been cracked, my account shows… Read Full Review

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★☆☆☆☆

“Bad customer service, irresponsible - shocking. ”

Written on: 24/03/2014 by Prissy_mk (1 review written)

This happened few years ago (around 5 years, cannot remember exactly). I was with Tesco Mobile and my phone was stolen. I called to have my SIM card frozen/ cancelled, but the person who stole my phone can still made lots of international calls. I called Tesco customer service to cut my SIM and they confirmed they did it, over the phone. However phone calls were still being made and they kept charging me. Few days later I called again, they promised to cut off my SIM card. And of course, AGAIN… Read Full Review

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