Tesco Mobile/mobilenetwork Reviews - www.tesco.com

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  • Customer Service

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Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork

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Latest Reviews

★★★★★

“I changed my contract to Tesco from EE. I can not...”

Written on: 17/10/2016 by Elle67 (1 review written)

I changed my contract to Tesco from EE. I can not begin to explain how much better life is ! When I was with EE my contract was £39pm, but everything was so expensive there were extra charges for everything & my bill was never less than £79. I could never get to the bottom of why as the staff were so unhelpful & had even made me cry. I changed to Tesco sim only at £12.50pm & had a buffer of £5. Recently I increased my buffer as was using it up, I thought I was just using internet more, but… Read Full Review

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★☆☆☆☆

“dreadful tesco after sales.”

Written on: 18/08/2016 by 133Shields (1 review written)

I have a three month old phone that refuses to ring. Told to send it off when I receive envelope. No sign of envelope being sent yet and one hour after calling Teso's helpline (joke) I can talk to a manager in 24 to 48hrs. Nothing like Tesco making a mountain out of a molehill, couldn't collect bag from their phone shop and their whole set up is a mess of their own making. I now want my money back and wish to leave this awful mistake called Tesco behind me… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 26/07/2016 by ukWatson76 (1 review written)

I went into a store hoping to purchase the new Samsung Galaxy as I thought Tesco had quite a reasonable price going for that particular phone. The member of staff who served me asked for a form of identification and then rejected it, telling me that it didn't look right. I was shocked so therefore went back into the main part of the store to tell a member of family what had happened. We both came back to the man who was serving us to ask why he thought it looked fake, for him to reply with an… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 12/07/2016 by CWNH (2 reviews written)

I cancelled within fourteen days as agreed - I was getting no signal at all in the countryside - and yet two months later I am still being charged by direct debit every month. I have phoned Tesco EIGHT TIMES about this but they seem to pride themselves on bad customer service. I am so fed up I have vowed never even to shop at their supermarkets again… Read Full Review

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★☆☆☆☆

“Tesco mobile ”

Written on: 04/02/2016 by Curtis277 (1 review written)

Had nothing but trouble with signal Internet and mobile I would warn anyone to avoid buying tesco mobile do not make the mistake me and my girlfriend did they will tell you they use 02 it is useless worse than 3 network avoid… Read Full Review

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★☆☆☆☆

“Don't ever buy a tesco phone”

Written on: 23/11/2015 by Bremner74 (1 review written)

I bought one on the Tesco network as pay as you go. The money just drained away even when I was not using it. I decided to get it unlocked. I went into a Tesco store and had to ring their customer service. I paid £10 and was told I would receive an email in 5 - 7 working days with a code to unlock it. 6 weeks later I gave up waiting and bought a new phone. I rang Tesco to get my £10 refunded and they only offered a Tesco voucher and would not refund my £10. Useless!… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 08/11/2015 by Rileyc406 (1 review written)

They didn't have my phone in stock so I was required to order it however when I got home I got an email saying Tesco had cancelled my order? I tried to reorder my phone but the website is poor and can't complete my request. Also on my previous phone I have signed up to phone insurance yet Tesco refused to help despite the fact I have been religiously paying £12 per month. Complete and utter waste of money, awful customer service… Read Full Review

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★☆☆☆☆

“Bitter Taste”

Written on: 30/09/2015 by chrisjuk89 (1 review written)

The problems I have had with this network have been compounded by Tesco's rude and patronising customer service team. The network is unable to offer a stable data connection even when coverage is excellent. As a result Tesco is utterly useless for a modern smartphone. Interupted downloads and buffering plus a plethora of android errors await the unlucky customer. Tesco's complete inabillity to communicate properly with their customers has led to them blocking my sim card without cause or… Read Full Review

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★★★☆☆

“ok with gettin my mins but had alot of faults”

Written on: 21/09/2015 by JaylenPeters492 (1 review written)

I had to get 4 sim cards from tesco store cause I pay my bill but never get to use my services with my mega bits. Whan I phone them they say there a fault with my sim I had to change it 4 times. The other problem is a bigger one they always take my bill money out without my prermission even though I not set up direct debit cause just incase I have a other bill to pay that's more important and I cant pay them but they always try to take money out even after I said don't keep my card etails but… Read Full Review

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★☆☆☆☆

“Dont Bother Just go to a proper phone provider”

Written on: 18/07/2015 by MacPherson183 (1 review written)

Wish i had never switched to Tesco mobile. Staff customer service is awful. I wanted to switch from my existing network taking my number. Tesco mucked that up and did not do it until i chased them up. Store staff say ' we are here to asell phones we dont do customer service'!! Tesco mobile helpline blame staf in store for non switch, store blame Head office. Also the new phone they gave me was not set up correctly by them and does not work-it wont send picture messages atached tio a text- took… Read Full Review

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★★★☆☆

“Data Stung!”

Written on: 27/06/2015 by jasondunlop (26 reviews written)

Customer service is good, signal is good, prices are good. The big fat No No is the fact your data is eaten up in days, even when data is switched off Tesco still manage to allow you to go into your safety buffer! Ive seen this same problem highlighted in a lot of reviews of Tesco mobile, so its not just me imagining things! Ive since changed networks and i have no more data usage problems! Id go as far as to say Tesco are ripping customers off with the data charges!… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 26/06/2015 by 272Newton (1 review written)

I wouldn’t normally bother to write a review on services such as these and big companies but when it comes to Tesco mobile I felt I had to. I have been with various providers over the years and all have their niggles but if you are reading this and thinking about going with Tesco Mobile DON’T! I have had my phone for less than 2 months and in that time I must have rung Tesco around 40 times and visited their shop on numerous occasions with various problems, such as not being able to make… Read Full Review

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★☆☆☆☆

“Worst company to be with”

Written on: 30/05/2015 by 1990Edmondson (1 review written)

Force customers to pay for something which Tesco mobile can't provide a service constant liars and fall back on what they agree terrible network to be with poor signal and faulty devices and appalling complaints handling they confirm after months of trying to replace problems with the service that it's there fault you can't get service but expect you to pay for something that can't be used… Read Full Review

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★☆☆☆☆

“BAD CUSTOMER SERVICE”

Written on: 17/05/2015 by Haydengc194 (1 review written)

Experienced the worst customer service I have ever experienced. Ordered an new nano sim for my sons new iphone 5C that he was getting for his birthday. I was sent a Micro sim (tesco error). When I contacted them I was told it would take further 3 days to send another sim. This would be too late for my sons birthday. I was then advised to buy one from a Tesco store. My nearest store is 15 miles away. I drive to the store to be advised they do not stock Nano sims and these need to be… Read Full Review

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★★☆☆☆

“Shocking Service from the Big Gorilla ”

Written on: 12/05/2015 by Dyas (1 review written)

Purchased an iphone 5- wrong sized SIM issued on 2 occasions so was 10 days before the phone was usable - Tesco charged me for this period. Phone was faulty and only solution was to send phone back which would take another 7-10 days. So had phone for a 6 weeks and was unable to use for 3 weeks. Customer services passed me from pillar to post… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 25/04/2015 by dfBennett1950 (1 review written)

Dispute over daughter's tesco mobile. Why do they have 'Customer Care'? There was no care involved in my dealings with them and they have now lost me as a customer. Not that they will care… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 22/04/2015 by Comptonmb127 (1 review written)

Rubbish signal. rubbish service. Handsets faulty. Not interested in sorting out their issues . Long list of lame excuses from them… Read Full Review

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★☆☆☆☆

“would not recommend”

Written on: 21/04/2015 by ReaganWilson (1 review written)

Supplied phone was always a problem and when stopped working completely with 3 months left on a 24 month contract when i could have a new phone would not replace unless i paid some money up front. Staff were not helpful at all. Worst company have ever dealt with… Read Full Review

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★☆☆☆☆

“Right even when they are Wrong”

Written on: 19/04/2015 by Leachlv495 (1 review written)

Decided to buy a sim card from Tesco to use in my mobile as was with O2. Put it in phone and registered my details. 18p appeared as well as someone persons phone numbers. I took it back to the shop and they phoned customer service. They insisted it was a new sim card and 20p was added and 2p was taking off for internet charges. … Read Full Review

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★☆☆☆☆

“robbery ”

Written on: 21/03/2015 by roseexx (1 review written)

Got a contract with Tesco mobile 3 years ago only to find out they've been taking money from me a year after the contract was finished and checked my account today to find they've took 100pound even though I don't have the phone or use the sim anymore beware stay clear off this company unless u want to be paying more than u bargained for!!!! … Read Full Review

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