Tesco Mobile/mobilenetwork Reviews - www.tesco.com

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★★☆☆☆
2.1 / 5
28% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

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Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork
Tesco Mobile - www.tesco.com/mobilenetwork

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Latest Reviews

★☆☆☆☆

“Worst Mobile Service ”

Written on: 09/02/2015 by LailahPugh (1 review written)

I have 5 mobile phone sim only contract and have our own I phones. Tesco Mobile is one of the worst network provider. This company is broker and have no regard for the customer. I am cancelling my contract with Tesco and suggest all the people who have signed do rethink. Never again. I have also have bitter experience with their motor insurance as well. Anyone else who have similar experience pls do let me know… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 28/01/2015 by Fletchertb403 (1 review written)

Ordered a new monthly mobile from TESCO - told would take 3/5 days for delivery. Thought that was poor compared to the next day for carphonewarehouse etc but the deal was good. Now at day 18 and still no phone. Incompetence at both TESCO and their delivery people UKMAIL. Impossible to speak to any manager or superviser. Everything is a 48 hour call back timescale. DO NOT USE TESCO MOBILE!!! Cheap doesn't equate to value for money. I only scored this as a one because there was no option… Read Full Review

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Lmdci's Comment

Written on: 28/01/2015

very true telco mobile is a nightmare very dodgy problems upon problems the staff very unprofessional and clueless. I have outstanding queries 9 months back due to very poor way of doing business(telco) No hope of my problems being solved anytime soon. their order and delivery systems is rubbish it seems like u are dealing with thugs. Never ever use telco mobile if you don't believe try them

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★★★★★

“great signal stregnth”

Written on: 10/01/2015 by KashStanley (1 review written)

I switched from 3 to tescomobile 6 month ago, my old 3 mobile had no signal at all when i sit by my desktop, my tescomobile phone has full signal when sat in the same place.The young lady that sold me the contract was really helpful she transferred all of my data from my old mobile to my new one. I provide my wife with a mobile which is with 3, the contract is over soon and i will definitely be getting that contract from tesco. One more thing i like about my contract is that monthly spending… Read Full Review

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Allencm's Comment

Written on: 13/01/2015

I ordered a phone (HTC). Tesco forgot to send a sim card with it......A few days pass, and they send a wrong-sized sim card this time......and then they say to save money they wont speed up delivery of the next sim card, they'll use regular post.

Do not use people who have no clue about competent delivery, or customer service.
AVOID TESCO MOBILE.

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★★★★☆

“Seem OK to me”

Written on: 06/01/2015 by spark640 (1 review written)

Despite the poor reviews from some people (you rarely hear the good reviews)I decided to go with Tesco as they promised no rise in prices during your contract unlike many other operators who add an rpi increase every year. So how did it go? ordering a galaxy s5 mini online was easy. Online chat answered all my questions. I like the idea that your contract is made up of a cost for the phone and a cost for the service, once you have paid for your phone the price falls to service only element or… Read Full Review

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★★★★★

“Fantastic everything, cannot fault Tescomobile”

Written on: 13/12/2014 by JasperNorris (1 review written)

I have in the past had phones through 3, O2 and EE, tescomobile are by far the best company I have been with, my 4G coverage, piggybacked onto the O2 network, is brilliant and their customer service is second to none, I seem to get through very quickly and always with in a UK based call centre, everything I have asked for I get, without hassle, I cap my 4 numbers, so that no one can rack up stupid bills, we get an extra 250mb of 4G each through family perks… Read Full Review

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★☆☆☆☆

“Gave up trying after 10 mins of being kept waiting”

Written on: 22/11/2014 by hlMeier81 (1 review written)

Just called Tesco Mobile to get two 24 month contracts for my children. I have been with Vodafone for nearly 10 years but wanted to change. However, if the Tesco sales team keep me hanging on for so long for a potentially valuable customer then really how bad is their service going to be once I'm tied into a contract with them?! FORGET IT TESCO MOBILE… Read Full Review

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★☆☆☆☆

“Shockingly bad”

Written on: 22/11/2014 by Kelley403 (1 review written)

I took a Tesco mobile contract and was told coverage in my area was good. It has been OK although there have been outages. 6 months later I have no signal due to mast problems. For the last two weeks they have been telling me the mast will be fixed. I'm now having to go to the Ombudsman and still have no mobile signal… Read Full Review

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★☆☆☆☆

“£200 deposit, ”

Written on: 11/11/2014 by LincolnDonaldson233 (1 review written)

Did anyone else have to pay over 200 deposit on a contract phone, got to order page and entered card details, and then cancelled as nowhere did it say this as the phone was free on contract, never heard of this, glad also I read the reviews, wont be purchasing one anyway… Read Full Review

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★☆☆☆☆

“Horrible customer support”

Written on: 09/10/2014 by Lorelais1987 (1 review written)

It takes 30 minutes to answer your call and throughout you are forced to listen to a massage which says that “they are working hard to answer your call”. Instead of trying to insult your intelligence why not say we do not employ enough staff to support all our customers. Say you did not commit listening to the annoying massage because you have the patience of an angel AND you finally get through, their staffs do not have any use information about your actual enquiry. They will only read… Read Full Review

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★☆☆☆☆

“4 Times trying to order a phone ”

Written on: 06/10/2014 by 64Flood (1 review written)

4 times trying to order a phone, terrible customer service over and over again! Sent round the houses absolutely no ownership from any of the staff… Read Full Review

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★☆☆☆☆

“No coverage in my own home!”

Written on: 25/09/2014 by FluffyMuppet (1 review written)

Be sure to check the small print! Apparently Tesco cannot guarantee mobile signal coverage within your home and now that I am outside the 14 day grace period I now have to lump for the next 2 years. Some of the worse customer service that I have ever had, no resolutions just 'lump it' (and that is a paraphrase of what I actually want to say)… Read Full Review

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★☆☆☆☆

“Transferred my old number across - NO INCOMING CALLS...”

Written on: 11/09/2014 by 141Cleveland (1 review written)

I transferred two phone lines from a different provider. 1st phone number transfer - all ok. 2nd phone number transfer - nightmare. Technical team have tested and said everything is ok, however still cannot receive incoming calls from landline phones and text messages. Their turnaround time could be days, so I'm left with a new phone/line rental BUT cannot receive anything. The only saving grace is that I am within my 14 day cooling off/cancellation period so will ditch them if not sorted out… Read Full Review

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★☆☆☆☆

“dont get mobile from tesco”

Written on: 15/08/2014 by Dwyerbh93 (1 review written)

Been with tesco 4 years tried to upgrade waited in for days customer services told me phone be with you tomorrow 3 weeeks no phone told to cancel get phone from store i was told go to store get phone today no prob store 10 miles away told i had to cancel my contract 24 hours before i could have phone this happened twice did not have record of my cancellation had to cancel again.went back next day tried to put contract through error on their computer back again (meanwhile i had to go pay as you… Read Full Review

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★☆☆☆☆

“just poor service and helpfulness.”

Written on: 08/08/2014 by Eileenc442 (1 review written)

I have had two messages from tesco mobile over the last two months telling me my payment for two phones has not been taken by themselves, so I've paid it from my card because of threats by tesco to withold service, I called in to enquire about a phone upgrade only to be told because of poor payments (apparently you need three months good credit)I cannot upgrade until I can prove I'm fit to manage my payments, I feel I'm being tricked by Tesco, and to keep hoping they take their payments so I… Read Full Review

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★★★★★

“Tesco mobile - just fantastic!!”

Written on: 03/07/2014 by AddisonAlvarado434 (1 review written)

I was a little apprehensive when I originally took out my mobile contract with Tesco mobile, after all, they sell groceries!! Had no need to be. From day one I have never had any complaint. The customer service/ sales team are the most friendly, efficient people I have ever dealt with and that also includes their on line chat advisors too. They are all just brilliant!! Well done to them, makes a change these days to have a company do what they advertise and staff that fulfill what they say they… Read Full Review

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★☆☆☆☆

“Happy to leave an 87 year old man stranded”

Written on: 30/06/2014 by Hireahymer (3 reviews written)

My Dad whilst on holiday in Greece had a medical emergency - Tesco's has put a £5 buffer limit on his pay monthly account and so he was unable to use his phone. He rang tescos to try and get this sorted (from a borrowed phone) - the person from Preston call centre refused to let him past security as she asked the wrong security question and obviously he gave the wrong response. Rather than try and help him out in his desperate situation she told him she could not help. Great customer service… Read Full Review

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★★☆☆☆

“texts and tesco”

Written on: 29/06/2014 by SabrinaO'Rourke19 (1 review written)

TESCO MOBILE IE CUSTOMERS DID YOU KNOW THAT YOU CAN NOT RECEIVE TEXTS FROM THE BIGGEST MOBILE OPERATOR IN THAILAND AIS/ONE2CALL, VODAFONE ,O2, 3, CAN RECEIVE TEXTS MESSAGES BUT NOT TESCO .I HAD NO IDEA THE TEXTS WERE BLOCKED BECAUSE IT SAID MESSAGE RECEIVED TO INDICATE THE WAS RECEIVED. SO DONT SEND TEXT MESSAGES TO TESCO MOBILE FROM THAILAND,YOU CAN RING BUT NOT SEND TEXTS. HARD TO BELIEVE IN… Read Full Review

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★☆☆☆☆

“awful signal and even worse customer service”

Written on: 26/06/2014 by MaxHudson (1 review written)

Signal poor Customer service shocking - incompetant staff and no address to send a complaint to - just referred to a so called supervisor who badly needs to be sent on a customer service course If they want to retain customers they need to up their game I am changing provider as soon as my contract is up… Read Full Review

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★☆☆☆☆

“False Claim on Signal strength”

Written on: 01/06/2014 by Courtney54 (1 review written)

Beware the promised coverage. I switched from Vodaphone with whom I had poor coverage to Tesco because the coverage web calculator indicated I would get a much better signal. I didn't I actually got a worse signal. Regrettably I did not complain within the 14 day period so I am stuck with them for 2 years. Despite me pointing out the poor level of signal in my l area they are still claiming the same higher level of signal availability on the web page coverage calculator. Beware !!… Read Full Review

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★★★★★

“Excellent service”

Written on: 30/05/2014 by 316Waddell (1 review written)

I got my phone in January 2013. Not being very clued up on mobiles (I'd had my previous one for 7 years) I read the reviews of the types of phonesand checked the tariffs. I am very happy with my little HTC and low usage monthly fee as I only really useit for the occasional text, phone call or to take a picture, not much else. I get a text when my payment is going to be taken out and have experienced no problems at all. All in all I am very happy with the service I get from Tesco mobile… Read Full Review

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