Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 15/10/2013
I have had a USBank credit card account for several years. To begin with, as many other banks have done to people, they lowered my line of credit to just above my balance which makes it look as if I have 'maxed out' my credit and hurts my credit bureau score. The website is awful. I set up a direct withdrawal from my checking account (at another bank) to be sure my card was paid on time. Not only can I not find the record of past payments but I cannot find the scheduled future payments… Read Full Review
Written on: 10/10/2013 by tfrost2002 (2 reviews written)
US Bank says that when you open an account with them that you authorize them to impose the levy laws of any state within which they have branches. While they say this is standard bank operating procedures they do this without statutory authority. There is no federal law or regulation allowing them to impose the laws of one state in another state but banks have been doing so forever. They allow other states to seize funds in your accounts without any law allowing them to do so. They will and… Read Full Review
Written on: 23/08/2011 by GinaO001 (1 review written)
US Bank is the absolute worst, least ethical and predatory banks I have ever had the displeasure of having an account with. Their fees are hidden and exorbitant. Most of their staff gives misinformation which costs the customer and which they will not rectify. You could end up in real trouble if you are not constantly checking up on them. I closed my account in June 2011 because I noticed they had been charging overdraft fees with no overdraft and no longer had free checking and would be… Read Full Review
Written on: 22/09/2010
USBank Office Equipment Finance Services (OEFS): TERRIBLE! This is the "financing tool" that copier companies sell their accounts to. USBank OEFS can't get their head out of a hole-in-the-ground! I've been a client for decades, and they do not communicate well with the companies from whom they buy these contracts (the copier seller). OEFS is "GREEDY" in late fees, when it can take 16 days for an invoice leaving their office to reach my desk, I have to sit down the day I receive the invoice… Read Full Review
Written on: 23/03/2010
U.B. Bank has wonderful customer service! I've messed up so many times and they have always helped. I have been overdraft'ed more than once and more than once it was my fault and they still took off 75% of the fines. They have saved my butt from hundreds of dollars in overdraft charges and I can't thank them enough.
As far as personal banking goes I rate them A +… Read Full Review
Written on: 13/09/2009
OH DEAR.......OH dear....just when Downey turned over to US BANK....a $27.00 bounced check turned into "over 300.00" in fees....stolen monies ...USARY
it doesn't matter how or why.....(not my primary account)...it's USARY...I know there will be a lawsuit looming soon...I will be the first to sign up......
when I spoke to the bank manager...not one dollar of fees was reversed...it was "tough"… Read Full Review
Written on: 14/08/2009
Where do I start?? First of all, my husband and I were tricked into getting a home mortgage with US Bank because they insisted they had a better deal because if we set up a Five Star Platinum account then we would get 25% off our loan origination fee. The loan officer told us to wait until the last minute to set up the platinum account because otherwise we wouldn't qualify. Great - $900 sounded good to us. When it came time to close (over a month later because it took so long for the loan… Read Full Review
Written on: 04/05/2009
I have recently been switched from Pomona First Federal (PFF) and had an online bill pay account , but NONE of my records prior to April 15, 2009 were saved. I have been told that none of these records can be retrieved. Unfortunately, your bank statements do not show Payees for online banking. only that funds were expended. So, if you were counting on these records for tax purposes, etc. they are not available. Customers were NOT informed that this would happen, it just did. Talk about poor… Read Full Review
Written on: 28/01/2009 by fsk (1 review written)
U.S. Bank has extremely poor customer service. They will get big zero If the bank close your account before you know it. Especially you are with them 24 years and with the reason "irregular activity". Still they can not explain why...I don't know why..All I know I don't have a account with them. After all I guess it's good for me… Read Full Review
Written on: 05/06/2008 by mrock (1 review written)
After reading these reviews, it's so funny to see everyone complains about overdraft fees! I've has a bank account at both US Bank and Bank of America for years while I've been a college student. I overdrafted once and it was not a bank error. Fortunately, I am constantly on top of my banking and realized this before any daily overdraft charges were accruing. If others were responsible with their finances, they would not need to come online to complain about their "hundreds of dollars lost"… Read Full Review
Written on: 19/03/2008
US Bankcorp customer service sucks, no help, had to call 3 different banks. you don't know how to help customers, you're rude. $8.00 a day for overdraft protection. Give me a break. I went over by $.52, and didn't get a letter in the mail for 2 weeks! Thats' over $50. You're bank takes hard workers money. I will never have anything good to say about this bank and will be taking my banking elsewhere… Read Full Review
Written on: 04/02/2008 by Rthermite (1 review written)
The US Bank is located in more than one state and solve the problem of banking, for me. But I only have an account there because they are in two states I do business in.
The whole banking system is bad in the USA because of the failing dollar and the Banker's control of our Government because of the Banks "Power of the Purse." J.P. Morgan said in 1913 that "let me control the money and I don't care who is elected in Government."
… Read Full Review
Written on: 22/12/2007 by EUGENIA PAULUS (1 review written)
I think the US Bank should modify its overdraft charges if they want to have customers. I have just closed my account with them. The overdraft fees was three times the actual overdraft amount since they charge you $7.00 a day. TCF Bank does not charge you like US bank-they do have an overdraft fee but I do not think it is charged on a daily basis. Choose some other bank-do not pay the overdraft charges that US bank uses to make its money!
Also, be careful of the products that you use from US… Read Full Review
Written on: 09/12/2007
My branch bank has been great to me. Very helpful.
Customer service is great. It happened to me by mistake that I was few dollars in negative and US bank charged me for that, of course.
It was my mistake,but I was surprised when my branch called me and offered me help explaining that system might be just machine, but they are humans and they are willing to help. They cleared my negative after I've explained how it happen and they assured to me that I can always come and talk to them if… Read Full Review
Written on: 19/07/2007 by rdpatter5 (1 review written)
I would never ever recommend this bank to anyone. There customer service is okay, but their turn over rate for branch employees is extreamly high. Not to mention half of the time they can't explain why or what you are being charged. My suggestion to anyone who has an account with them is print your online view every day, so when they go changing things around you can prove them wrong. They are constantly waiting for any problem with your account to start charging overdraft fees, and folks… Read Full Review
Written on: 14/05/2007 by jgkuester (1 review written)
Yes, U.S. Bank charges large overdraft fees, but I have overdraft protection, which did not cost me anything. The employees at the branches are always friendly, and after shopping a number of banks for my home equity line, u.s. Bank was the best. Other banks charged origination fees, or closing costs, or an annual fee. U.S. Bank had the lowest rate and no costs… Read Full Review
Written on: 21/04/2007 by review07 (1 review written)
I have had a bad experience like other guys. I made 1 overdraft, but I was charged a fee 2 times. I had to email for the explanation. They said "sorry for the confusion" and told me that I was charged the 2nd time because some gas stations run $1.00 for credit authorization. What the heck? I don't drive! I don't care whatever it is, because I did not make that transaction. It took days for U.S. Bank to reply to my email. Guess what? They charged me $7.00 each day, for the negative balance while… Read Full Review
Written on: 11/04/2007 by atdawson76 (1 review written)
Despite the poor reviews of U.S. Bank (U.S. Bancorp) on this site, I have had only positive experiences. But then again, I don't overdraw my account. All banks will charge overdraft fees. This is not unique to US Bank… Read Full Review
Written on: 07/02/2006 by BigK (2 reviews written)
US Bank's customer service at both branch locations and the 24 hour call center has dropped a great deal since I became a customer 4 years ago. They take longer than most banks to free up funds from checks and deposits which, if you are a dynamic banker or have a business, can quickly place your account in overdraft even with funds deposited. They are always very quick in taking fees to even the minor problem. Stay away from US Bank and the bogus Five Star service. Even employees don't keep… Read Full Review
As rated by our community of reviewers
" Disgusted after 30 + this year " Read More
" I would strongly recommend avoiding this bank. Terrible customer se... " Read More
" Online banking no good " Read More
" No answer at all " Read More
" I must have gone to a different bank! " Read More