34SP.com - www.34sp.com Reviews

★★★★★
4.7 / 5
3
94% of users recommend this
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★★★☆☆

“Excellent support, uptime less so”

Written on: 26/04/2016 by Conrad155 (1 review written)

I have been with 34SP for many years, almost since the beginning. I have only a simple website with mostly static content, therefore I have always stuck to their most budget-friendly hosting plans, currently Professional hosting. This all went very fine until about a year ago, when I started noticing obvious periods of downtime. Since then I have been running a basic monitoring tool that produces a rough sampling of uptime, and the results have not been encouraging. Actually the only reason… Read Full Review

Stuart-34Sp's Comment

Written on: 27/04/2016

Hi, sorry to hear about your less than great experience. Please drop an email to our support team marked FAO Stuart (me) so I can review this for you. Your experience of our service sounds like something is amiss.

The load (contention) on our shared systems is actually going down, rather than up - and is now the lowest it has been in the better part of a decade. Indeed, most of our professional servers run far ahead of our internal 99.5% uptime target; of course there are some that might miss this from time to time, but we correct any broad issues quite quickly. Also, our reseller solution is containerized, not shared, so again, there does sound to be a communication issue here.

If you can drop the email into us as I mentioned, I am sure I can ensure your issues are addressed.

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★★★☆☆

“Increasing price decreasing service”

Written on: 06/03/2016 by Phillips425 (1 review written)

Have used 34sp for about 10 years now. They were good value for a good service in the past but recently I have had troubles alongside dramatic price increases. The difficulties have been caused by them moving the servers - my 13 sites got unplugged because I did not move them fast enough. I have now switched to another provider at less than half the price with a better performance and service… Read Full Review

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★★★☆☆

“Slipping?”

Written on: 19/02/2013

All of the reviews which praise 34sp to the skies are right. This is a great company and the support is incomparable. Or at least it has been until the last six months. Maybe 34sp now needs to enlarge their team to cope with increased business? Maybe they have been having issues of their own? Who knows. But please, 34sp, stay as the company we all love so that we can continue recommending you to friends and colleagues… Read Full Review

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