34SP.com - www.34sp.com Reviews

★★★★★
4.7 / 5
175
93.1% of users recommend this
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Latest Reviews

★★★★★

“They're there when you need them.”

Written on: 29/07/2016 by Brianlj (1 review written)

When things are going fine, all ISPs are the same. It's when things go wrong that the good ISPs shine. I had a problem where my mailserver appeared to be under sporadic attack from some unknown software on some device occasionally connecting to my WiFi. The ISP software was protecting itself by temporarily preventing access to mail for minutes at a time. I raised a problem ticket with 34SP and got a quick response and a direction for my investigation. After a day or so of me getting logfiles… Read Full Review

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★★★★★

“34SP Support and Services”

Written on: 28/07/2016 by RedFox50 (1 review written)

A few weeks ago, the person responsible for our website design, hosting, emails and account payments died tragically. As I’d always left matters entirely in their hands for a number of years I was at a loss as what to do. Fortunately, I managed to ascertain that our website was hosted via 34SP and contacted them to transfer the website hosting and email accounts to them. Throughout the process, the support staff at 34SP were very profession and extremely helpful in advising me via email… Read Full Review

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★★★★★

“Service / helpdesk are perfect”

Written on: 28/07/2016 by darrenrapley (1 review written)

I was recommended 34sp by a course tutor at a course in Brighton. As I believed that all hosting/domain sites were probably all the same, I went for it. I now have about 10 domains with them, of which five are also hosted by them. Regarding hosting issues– there are none. The sites have always worked with one exception when one had a five minute downtime. This was flagged on their website or twitter. Not sure which. This is over the last 5 years or so. As I said, I don't know if this is… Read Full Review

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★★★★★

“customer service”

Written on: 14/07/2016 by Raymw (1 review written)

Customer service and technical support is excellent. I transferred a few domains to be hosted by them from a service in USA, and also from another UK company. 34SP were very helpful, over the phone, and via email, and it all went smoothly. They actually listen to my questions, and don't just say 'you can do it all over the portal'. … Read Full Review

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★★★★★

“Possibly the worlds best ISP”

Written on: 07/07/2016 by Jovani253 (1 review written)

I have been a customer for years and have nothing but praise for 34sp. They bend over backwards to help and have never failed me. Massive thumbs up with many a recommendation to friends, all of whom say the same… Read Full Review

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★★★★★

“Service as it should be but rarely is”

Written on: 10/06/2016 by webmechanix (1 review written)

As a long-term customer of 34sp.com who has tried many different hosting companies during the past 15 years, I have no hesitation in recommending them to all those who require a reliable, feature-packed and economical hosting service that supports the customer every step of the way. The phrase 'customer service' has become increasingly devalued and meaningless nowadays. Many companies pay lip service to the concept by adopting what one can only describe as a 'box ticking' methodology which… Read Full Review

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★★★★★

“Swift and communicative”

Written on: 08/05/2016 by somebody-else (1 review written)

The way to tell the quality of the company is not the blandishments and inducements offered when they're looking to sign you up as a customer, but how they treat their customers when things go wrong. I cannot praise 34SP highly enough - although not highly technical myself, their technicians are never anything less than polite, helpful and efficient. An incident last week meant that the site I manage went down, so I went to 34SP to see if my usual trick (re-boot the server) would solve the… Read Full Review

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★★★☆☆

“Excellent support, uptime less so”

Written on: 26/04/2016 by Conrad155 (1 review written)

I have been with 34SP for many years, almost since the beginning. I have only a simple website with mostly static content, therefore I have always stuck to their most budget-friendly hosting plans, currently Professional hosting. This all went very fine until about a year ago, when I started noticing obvious periods of downtime. Since then I have been running a basic monitoring tool that produces a rough sampling of uptime, and the results have not been encouraging. Actually the only reason… Read Full Review

Stuart-34Sp's Comment

Written on: 27/04/2016

Hi, sorry to hear about your less than great experience. Please drop an email to our support team marked FAO Stuart (me) so I can review this for you. Your experience of our service sounds like something is amiss.

The load (contention) on our shared systems is actually going down, rather than up - and is now the lowest it has been in the better part of a decade. Indeed, most of our professional servers run far ahead of our internal 99.5% uptime target; of course there are some that might miss this from time to time, but we correct any broad issues quite quickly. Also, our reseller solution is containerized, not shared, so again, there does sound to be a communication issue here.

If you can drop the email into us as I mentioned, I am sure I can ensure your issues are addressed.

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★★★★★

“Easy to use and Great Service”

Written on: 15/04/2016 by scabbyhorse (1 review written)

Have been with 34SP.com for several years. I have always found it hard to change hosting providers because they make setting up and running a site so easy. The day you have a problem, their expertise springs into action and whatever the cause or software, they have a fix and will apply it for you. This is a good service - especially if like me you tend to want your website to work non-stop for several years with minimal intervention. Guaranteed you will have forgotten what it was you set up… Read Full Review

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★★★★★

“Five star support”

Written on: 15/04/2016 by TerryGS (3 reviews written)

Great technical support is what we come to expect from 34SP.COM but what I received this week was great technical support PLUS! No only did the person I dealt with get to the bottom of a complicated security issue - he even made changes to my files to ensure my site up and running correctly. I have been with 34SP for over ten years and have always received courteous and efficient service… Read Full Review

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★★★★★

“Masonic Philatelic Club”

Written on: 06/04/2016 by ZionHickman164 (1 review written)

When the club first set up the Website it was organised by an enthusiastic team. After a while the team became split and the website suffered badly. A new team was recently brought together to take on the job of redesigning the whole thing to make it fit for the needs of today. It was at this point that 34SP and the value of being with them came to be understood. From the outset the work of our Website Manager, the changes, the updates and eventually the change in our billing arrangement made… Read Full Review

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★★★★★

“Reliable service, friendly approach! ”

Written on: 04/04/2016 by 2koolltd (1 review written)

Recently I had an issue with DNS as an amateur I mixed up something. Then the 34sp.com team in a professional way and with friendly approach solved the problem step by step in collaboration with me. Thank you guys! Although I live in Bulgaria, you prove me that it was not a mistake choosing your services. Thumbs up! … Read Full Review

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★★★★★

“Professional, helpful and knowledgable”

Written on: 24/03/2016 by Dingley (1 review written)

This hosting company was recommended to me and I am glad they were. They are contactable by phone or email and respond quickly to enquiries. Any time that I have needed to contact them for support they have been very helpful. They do not make the customer feel incompetent. They ensure that the problem is solved and are always available for any follow up… Read Full Review

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★★★★★

“Quick, personable and helpful. ”

Written on: 22/03/2016 by mairbain (1 review written)

I've been using 34SP for my business websites for a few years now. Anytime I've had a problem they've been quick and helpful and it feels like I'm talking to a real person who knows what they're talking about. I'd highly recommend their services… Read Full Review

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★★★☆☆

“Increasing price decreasing service”

Written on: 06/03/2016 by Phillips425 (1 review written)

Have used 34sp for about 10 years now. They were good value for a good service in the past but recently I have had troubles alongside dramatic price increases. The difficulties have been caused by them moving the servers - my 13 sites got unplugged because I did not move them fast enough. I have now switched to another provider at less than half the price with a better performance and service… Read Full Review

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★★★★☆

“Ethical, technically helpful and a great asset.”

Written on: 10/02/2016 by StefanCan (1 review written)

Our web speed has greatly improved since moving to 34SP and the team are friendly, helpful and quick to respond. As a small local we appreciate free web hosting support their Charity Hosting Agreement. The team are quick to reply when we have a query and will ensure we are 100% happy with the resolution before the ticket is closed. … Read Full Review

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★★★★★

“Excellent service”

Written on: 22/01/2016 by 267Moore (1 review written)

We recently transferred our hosting and domain name to 34SP, and I was very impressed with the amount of help we received. Fast, friendly service from people who know their stuff. A big bonus for us is the telephone support, as that really helps get answers quickly. So much better than the email-only support we had with our old hosting company. I have to say our initial experience with 34SP has exceeded all expectations. Well done, keep up the good work. Many thanks… Read Full Review

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★★★★★

“Solid service”

Written on: 18/01/2016 by MonsterMike (1 review written)

I have been with 34sp for about 11 years now and have recommended them to anyone who asks. I initially started with them for a personal website and now use them for both of my businesses. Over the years I have needed to ask for support on several occasions and have always recieved a helpfull and friendly response with the answers and solutions I needed. Their customer service is excellent. I also like to see myself as a savy consumer so have shopped around in the past, but when weighing up… Read Full Review

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★★★★★

“A personal hosting service”

Written on: 12/01/2016 by thewebsitebusiness (1 review written)

I'd hate to run a hosting services. It must be a nightmare at times. whenever something goes wrong customers must get very stressed. Everything is urgent. I guess that is why most hosting companies hide behind impossible to navigate customer support pages and self help tools. For me 34sp are always helpful and incredible patient. If i have problems i email their support team and one of their Manchester team email back with specific answers (not just generic rubbish). Very patient… Read Full Review

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★★★★★

“Brilliant Support & Reliable Service”

Written on: 06/01/2016 by Asmith87 (1 review written)

I have been with many hosting companys previously and have been messed around alot so i was a little about moving to yet another hosting company again. I did some research online for reliable hosting providers as i do for most things and 34sp was one of the ones i read nothing but good points about. I decided to give them a try and since day one i have never looked back!. The hosting uptime & speed are just perfect. The Support team are fast and knowledgable all of the time , even when they… Read Full Review

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