Powergen Electric Reviews

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Latest Reviews

☆☆☆☆☆

“Powergen sent me a bill based on grossly...”

Written on: 09/06/2009 by ProfH (4 reviews written)

Powergen sent me a bill based on grossly over-estimated usage, which I unfortunately paid by direct debit agreement. The property had in fact been empty with minimal electricity usage for almost the whole quarter of that billing period. I asked Powergen to read the meter and adjust the bill as I was vacating the property. The actual meter reading transpired to be 90 pounds less than the estimated bill I had already paid.

Attempting to sort this out was a nightmare. The helplines are extremely… Read Full Review

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☆☆☆☆☆

“Powergen or Power Hungry? ”

Written on: 17/02/2008 by anonymili (4 reviews written)

Powergen or Power Hungry?

I hope you don't fine this unhelpful or off topic, as strictly speaking I am not nor have I ever been a Powergen customer (as far as I'm concerned), but they seem to think I'm their customer.

It all started several months ago during 2007. I was at work, my husband was home from work early as he works shifts. As he approached the front door, two guys were hovering near our front door. This is how the conversation went:

Powergen guy: Hi there, I was wondering if we… Read Full Review

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☆☆☆☆☆

“We have been with "Powergen" for many years. (without...”

Written on: 06/11/2007 by bigraz (13 reviews written)

We have been with "Powergen" for many years. (without any Trouble!) until now. Two Meter Readers came to my House and said our meter was set to High?. So get in Touch with them for a Refund?. I rang them and they informed me they owe nothing and in fact we owe them nearly £400.00. Because the meter was set to Low. I Rang them and they said yes this is right???. Anyway i sent an Email to explain that I am Disabled and this is a lot of money?. They then changed our meter, and took the Money… Read Full Review

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★★★★☆

“Powergen is my electricity supplier for about 2 years...”

Written on: 13/09/2007 by patiwronin (8 reviews written)

Powergen is my electricity supplier for about 2 years now and its service and money counting is good compared with other electricity suppliers who take extra money for estimated bill of the next month and then don't give the money back… Read Full Review

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★★☆☆☆

“The billing is erratic and the meter readings rarely...”

Written on: 18/07/2007 by budinn (9 reviews written)

The billing is erratic and the meter readings rarely tie up. However the big plus point is I was signed up by a friend of mine who advised as I also run a part time business from my shed I would be eligible for business power rates for the whole house which are 30% of the cost of standard. I save £30 a month against British Gas. It has made it worth changing… Read Full Review

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☆☆☆☆☆

“They sent frequent letters saying that they were...”

Written on: 04/03/2007 by poo123 (1 review written)

They sent frequent letters saying that they were increasing our monthly direct debit. We were never in credit, despite paying £45.00 per month (we live in a two bedroom flat and always try to be energy efficient!). We were with Powergen for approximately 2 years, and on top of paying our monthly direct debit, we settled our account in full twice, at a cost of £123.00 and £65.00, to try and get back in credit. You have to hold for hours to get through to them (on a peak rate… Read Full Review

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★☆☆☆☆

“I used the Uswitch.com facility which advised Powergen...”

Written on: 20/08/2006 by mrsh (1 review written)

I used the Uswitch.com facility which advised Powergen as being the cheapest provider in my area. I have since checked with other switching facilities on the internet and believe Uswitch have a deal with Powergen, as there are plenty of suppliers offering lower charges. I called the "helpline" to advise of my new bank details, and I was met with someone who refused to take my new direct debit details unless I agreed to increase my payment by £70.00 per month, as they estimated my consumption… Read Full Review

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★★☆☆☆

“Powergen keep raising my direct debit every couple of...”

Written on: 20/08/2006 by tracyjane41 (1 review written)

Powergen keep raising my direct debit every couple of months, and when I tell them they can't just do this, they tell me I will have to have a pre-payment metre installed. I have never been in debt to them, and in a six month period they have raised my monthly payments from £60 to £82, and I have only just convinced them to let it be £104. They wanted £122. Where do they think that we are getting this extra money from? I am using even less energy due to A rated appliances, energy light bulbs… Read Full Review

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☆☆☆☆☆

“A word of advice to anyone reading this review -...”

Written on: 01/08/2006 by courtneyreview (1 review written)

A word of advice to anyone reading this review - please take the time to compare any estimated readings on your Powergen gas and electric bill with actual readings on your meter. Even though someone has been reading my meter on behalf of Powergen over the past two years, they have only bothered to read it for one of the services that they have been providing me with (like most customers, I don't spend time scrutinising my utility bills unless they look unreasonable - I just hope I have enough… Read Full Review

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Rchris's Response to courtneyreview's Review

Written on: 17/03/2007

I am in the same position - I have been paying my quarterly bills assuming that they were based on the readings supplied by the meter reader who I watched entering the figures from both my gas and my electricity meter whereas in fact the past four readings for the gas have been estimated. I have woken up to a £545 gas bill for this quarter today.
<br/>
<br/>Is there anything we can do about this? (I mean anything that doesnt involve lengthy conversations with a call centre in Mumbai???)

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Profh's Response to courtneyreview's Review

Written on: 09/06/2009

I had the same problem with Powergen i.e. Quarterly bills far greater than actual meter read bills... Trying to get through on the phone will raise your phone bill waiting on hold.. The call centre I got through after probably 15 times was in India.. not the UK! <br/><br/>I was told point blank on the phone that I had not being overcharged, contrary to the proof obtained by actual meter readings by a Powergen worker! <br/><br/>Guidance towards the website in a comment above was never offered. <br/><br/>My further written complaints were simply ignored. <br/><br/>Avoid being powerlessly overcharged.

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Gvi's Response to courtneyreview's Review

Written on: 13/05/2007

chris,
<br/>all powergen's call centres are in the uk. if the estimated readings are very out these can be disputed and the process is usually quite simple. The best thing to do is either register online and every month enter a meter reading (therefore the estimated readings are 'accurate'-if that makes sense) or phone up every month. it will only take two minutes on this number 0800 479 0226. I've been phoning that number ever since i joined powergen a year ago, I give them meter readings every month, it takes no more than five minutes from the point of dialling to getting off the phone. They have always been very helpful and most people take a minute to go through your account with you to make sure you are happy with everything.
<br/>
<br/>hope that helps!

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☆☆☆☆☆

“We live in a 2 bed new build. My husband and I both...”

Written on: 16/06/2006 by geisha (1 review written)

We live in a 2 bed new build. My husband and I both work long hours, so we never cook at home. We pay £83 monthly to Powergen for gas for 2 people, while my husbands restaurant gets a quarterly bill of £43. Powergen keep insisting that this amount is right, while our neighbours in the same style house pay a monthly bill of £30 with a different supplier… Read Full Review

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☆☆☆☆☆

“I would advise people to go for companies other than...”

Written on: 03/05/2006 by hopin (1 review written)

I would advise people to go for companies other than Powergen. Companies that may actually provide good customer care and do not frustrate their customers to the point that they are forced to pay bills just so you do not have to keep going over and over the same thing with different customer service staff, who either tell you to ignore the bill or send out the exact same bill you made an enquiry about!!… Read Full Review

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☆☆☆☆☆

“I received a letter from Powergen to have cavity...”

Written on: 27/10/2005 by lancsamb (17 reviews written)

I received a letter from Powergen to have cavity insulation and loft insulation at a reduced price. I called the free phone number for days. I left messages on their system but they never called back. I emailed them twice but they never replied. I then received mail shot from British Gas offering the same deal. I called there number and they answered right away. A man called round one week later and the job is being done in two weeks time. I dont even have gas on my farm !!!!!.
Powergen dont… Read Full Review

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☆☆☆☆☆

“I have been with Powergen for many years and wished...”

Written on: 07/10/2005 by hedgehog (1 review written)

I have been with Powergen for many years and wished that I had changed service provider before now.

After receieving advice from call centre in India to ignore official Powergen letters, I have decided to look for another service provider.

The thing that really capped it for me was the bad debtor letter demanding immediate payment even though Powergen could automatically increase payments by direct debit on budget plan as required.

Was treated as though I was a bad,late payer even though I… Read Full Review

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☆☆☆☆☆

“£745 taken from my bank account by Powergen on 20th...”

Written on: 02/10/2005 by davey320 (1 review written)

£745 taken from my bank account by Powergen on 20th August 2005 and I'm still waiting for it to be returned. I did not owe them this money but they decided to take it anyway. Their audacity has only been surpassed by their dire customer service. I have written numerous letters and called them on several occasions to no avail. They did manage to send a cheque but it went to a random address in London. If you like large multinational companies taking random amounts of money out of your bank… Read Full Review

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☆☆☆☆☆

“Impossible to get through to customer services in...”

Written on: 18/08/2005 by apjelley (3 reviews written)

Impossible to get through to customer services in India. I've waited for over an hour on the phone, and then I got bored and hung up… Read Full Review

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★☆☆☆☆

“I transferred my domestic accounts for gas and...”

Written on: 17/08/2005 by Jennie Kermode (1 review written)

I transferred my domestic accounts for gas and electricity to Powergen last November. They took two months to get the electricity transfer sorted out. Then today, the following August, I got a bill from my old gas provider, Scottish Gas. I phoned them and was told that they had never been contacted by Powergen, even though Powergen had been sending me bills, which I had paid… Read Full Review

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★☆☆☆☆

“Powergen - At first get electric, get bill, pay bill. ”

Written on: 14/07/2005 by ctdc3 (1 review written)

Powergen - At first get electric, get bill, pay bill.
Then, get electric, dont get first bill, pay bill. So I sorted out direct debit.
Then, get electric, don't get bill, they didnt take payment and denied knowledge of setting it up. So I requested e-mailed bill.
Then, get electric, dont get first bill, get red bill, pay bill. Sso request e-mail bill be cancelled and get it posted instead.
Then, get electric, don't get first bill, get red bill, pay bill, get threatened by debt collectors… Read Full Review

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☆☆☆☆☆

“We lived in our previous house for 20 years, supplied...”

Written on: 06/06/2005 by linhill (1 review written)

We lived in our previous house for 20 years, supplied by Eastern Elec then TXU energy. No problems paying on line.

Then Powergen took over. They kept sending red reminders even though payments had been made on line, necessitating lots of phone calls.

On one occasion I was told my payment had been credited to another customer's account!!

Now we have moved to a new house - unfortunately Powergen are the supplier once again. I am still trying to sort out the mess. Firstly no bills… Read Full Review

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☆☆☆☆☆

“I am currently living in rented accommodation and...”

Written on: 25/11/2004 by Roger L (27 reviews written)

I am currently living in rented accommodation and inherited PowerGen as my electricity supplier. I was recently told by a salesman at my door from another company that PowerGen are forced to be the most expensive because of some government rules. I would have changed but couldn't be bothered with the hassle as I might not be in the property that long. Now I am cancelling it and moving supplier. The problem being that I opted to pay my bill online, on their website. Their site never gave us… Read Full Review

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☆☆☆☆☆

“In October 2002 a canvasser for the Powergen...”

Written on: 04/11/2004 by fieryredhead1uk (2 reviews written)

In October 2002 a canvasser for the Powergen Electricity Providor knocked at my door, after a lengthy discussion myself and my husband signed up for Gas & Electricity. Which was the worst mistake we have ever made. After receiving a bill in November for both services we paid it and thought nothing more of it. Then in the following January I received a bill from our previous suppliers British Gas for a bill over £100, so I contacted them straight away and explained I was no longer their… Read Full Review

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