T-Mobile Reviews

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T-Mobile go to www.t-mobile.co.uk
2.3 stars
Average rating for this product is: 2.3 out of 5

From 14 ratings and 267 reviews

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Average Ratings for T-Mobile

  • Signal Coverage2.6 stars
  • Customer Service1.7 stars
  • Value for Money2.6 stars
  • Reviewer Ratings2.2 stars
  • Overall Rating2.3 stars

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267 Reviews For T-Mobile

  • barbara peterson 17th Nov 2009

    Reviewer rating: 1 stars


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    T-Mobile's SOLO plan was a total disaster, as are their records, accounts, and customer service. I had 3 months of SOLO, found I was put onto both versions by mistake and was also being charged for all phone calls as though I was still on their former PAYG plan.

    It was chaos, I got conflicting messages about the balance available and had to keep topping up to be able to use my mobile in emergencies. This despite paying for SOLO on Direct Debit. My repeated complaints to Customer Services, at 25p a time, got me false promises that "this time it's been sorted." I left in September, but they are still intercepting my voicemail, telling me how to access it on T-Mobile.

    My complaints went to 3 top Directors, but they only offer to write off the last month's bill. Had to write to the top to help them find lost credits. But they say my complaints help them take the company forward!
    Would love to know if things have really got any better for you guys out there still with T-Mobile.

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    Awful! Tied into a very lengthy contract and the phone after just a few weeks wouldn't work - clearly defective. Took it back and it was sent off for repair. After more than two weeks received my phone which had supposedly been repaired only to have the same thing happen again. Have sent it off AGAIN and three weeks later am still waiting. They offer a replacement that is about as good as a paper cup and a piece of string. Meantime I'm being charged for all sorts of features including inter ...

  • Guest 6th Nov 2009

    Reviewer rating: 1 stars


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    Awful! Tied into a very lengthy contract and the phone after just a few weeks wouldn't work - clearly defective. Took it back and it was sent off for repair. After more than two weeks received my phone which had supposedly been repaired only to have the same thing happen again. Have sent it off AGAIN and three weeks later am still waiting. They offer a replacement that is about as good as a paper cup and a piece of string. Meantime I'm being charged for all sorts of features including inter ...

  • Guest 13th Oct 2009

    Reviewer rating: 1 stars


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    Being a T-mobile broadband customer has been a very frustrating experience. I have persistent connection problems. Somehow the network causes a '400 bad request' error after several minutes of connection and forces me to re-connect. This becomes extremely annoying when I have to reset the connection around twenty times an hour!
    The engineers couldn't find a fault on the network and suggested it could be my computer causing the problem. Well, two friends of mine are on the same network and have t ...

  • Guest 30th Sep 2009

    Reviewer rating: 1 stars


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    T-Mobile's price plans are excellent, however customer service and network coverage are sadly lacking

  • Guest 29th Sep 2009

    Reviewer rating: 1 stars


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    I have been with t-mobile for over four years. At the start they where Brilliant obviously keeping new customers sweet. Once you are a loyal customer you are treated like a stray dog they are disgusting and i cant wait to leave and move onto a better company!!!!! To be fair the only good thing is the signal

  • Guest 28th Sep 2009

    Reviewer rating: 1 stars


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    Getting a poor reception in my area from T-Mobile. Found out other people in area have same trouble as me , getting a good signal.

  • Guest 18th Sep 2009

    Reviewer rating: 1 stars


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    disgusted with t mobile, i have been with them since 1995, not had too many problems but over the last 2 years the phones are always having to be repared and they dont give you a replacment one if they only have 2 so if someone has them your stuffed , complained to t mobile and they are not interested, phones are of poor quality and all they want is your money, wish i didnt renew my contract as there telly me it will cost £400, think befor you go with t mobile

  • Guest 13th Sep 2009

    Reviewer rating: 5 stars


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    I have been with O2 and 3G before T-Mobile and I have to say how impressed I am with the service I have received every time I have cause to contact them. I have just upgraded for the second time and was offered a wide choice of handsets which, for once, could actually be described as an upgrade on the model I already have. I was advised on price plans and have ended up on a cheaper tariff which suits my needs better. Very happy with the service.

  • Guest 10th Sep 2009

    Reviewer rating: 1 stars


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    t-mobile is sooo horriblee i bought a new g1 which cost me a furtune and it broke after 2 weeks they got it from me for a month and still havent heard from them, they over charge u on t mobile just befor eu know it they take the money out of ur card,
    no one is there to answer u i hate T mobile, DO NOT BUY FROM T MOBILEE DO NOTT BUYY

  • Guest 10th Sep 2009

    Reviewer rating: 1 stars


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    Bad customer service
    Locked down to lengthy contracts
    Waste no value for money
    If T-mobile and Orange merge whole new problems will arise for Orange
    Offers on T-mobile networks sounds good, but you'll find that paying a little extra to other networks would benefit you longer
    T-mobile goes off the boat with silly early contract cancellation fees
    Quick to terminate your contract if their not happy with your custom
    All the small print should be asked to be read to you before purchase ...

  • Guest 31st Aug 2009

    Reviewer rating: 1 stars


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    Signal in DOrset is totally erratic. I have to go outside to find a signal and even if I have 5 bars it can suddenly drop to no signal at all in the same location. It is mystifying, particularly when T-Mobile insist that there is no problem.

  • Guest 26th Aug 2009

    Reviewer rating: 1 stars


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    T-Mobiles service is absolutely disgusting. I have been with them for nearly 3 years!!! and not once have i ever had a phone call from them, even when my contract was up for renewal they didnt ring me i had to ring them and then i wasnt really offered anything to stay with them but i did. absolutely livid. phone through to them to asked when my contract was due to end, thank god it is next month, and you get put through to india! this absolutely winds me up.
    they speak like robots, everything ...

  • Guest 18th Aug 2009

    Reviewer rating: 4 stars


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    I've been with T mobile for nearly a year and have had nothing but good service. Never really had any problems, but when i called re a problem with my handset they were really helpful and friendly.

    Contracts are quite good deals although handset choice is a bit limited, but connection has always been good.

    I won't be leaving anytime soon. Would recommend.

  • Guest 16th Aug 2009

    Reviewer rating: 2 stars


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    Left T-Mobile as the signals were absolute rubbish. However strange to say I have no problems with their laptop/dongle signal wise. A bit odd????

  • Guest 15th Aug 2009

    Reviewer rating: 3 stars


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    After being with T-Mobile for an 2 year period on contract and pay as you go, i was still fairly happy with the service i was receiving; but chose to move to another network pay as you go to be on the same network as the rest of the family. After a 12 month break i returned to T-Mobile and unfortunately i have not been anywhere near as happy with the service.
    Firstly the value for money (in my circumstances anyway on a relatively low value contract) has rapidly decreased :( my allowances seemed ...

  • Guest 7th Aug 2009

    Reviewer rating: 1 stars


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    I got t-mobile because it was a good plan. To save money I disconnected my home phone.
    I do not get calls, well sometimes I am able to. I get 1, 2 bars tops. I loose calls.

    Bottom line I don't get proper service. When I call to see what they can do I get the big run around. When I told, the rude lady, that I may cancel service because the can't fulfill my needs. She then transferred me to the department that does disconnections. They wanted to disconnect me so I would be charged the $200.00 fee ...

  • Guest 4th Aug 2009

    Reviewer rating: 1 stars


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    Last year I went to the lake district and couldn't get a connection via t mobile from the campsite are although other networks worked fine. This year I went to dorset and again in the campsite and surrounding area I couldn't get a signal. As I have an elderly relative I need to keep in contact with this was distressing. I am now looking to find a suplier with a better signal rating.

  • Guest 30th Jul 2009

    Reviewer rating: 1 stars


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    T-Mobile have dreadful customer service for contract customers - avoid. Returned broken handset (microphone not working; sent off for repair; no loan handset available but sales asst readily took the opportunity to sell PAYG!; repair took longer than promised; developed identical problem within weeks; refused replacement and threatened collections agency if cancelled; complaints letter sent - never acknowledged; so I cancelled (why pay monthly for a service you do not get) and have just receive ...

  • dpricedp1 23rd Jul 2009

    Reviewer rating: 1 stars


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    For Mobile Broadband T-Mobile have dismal reliability. Given up trying to use it for anything worthwhile - internet drops out despite having a connection. Stuck in a contract with a useless service.

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