T-Mobile - www.t-mobile.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Appalling C-Service and money deducted when phone not...”
Written on: 14/05/2013 by Jayanthi (1 review written)
Money was constantly being deducted. When I called T Mobile and enquired as to why I'm loosing money when I'm not using the phone and as a result I have lost £40.00. The customer service came up will all kind of excuses and finally she said she would get the manager to call me back with regard to the refund. However, I didn't receive any calls from them. I called them again and left a message. Finally, a manager called however, hendid not talk about the refund instead trying to sell... (read more)
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★☆☆☆☆
“Avoid at all costs.”
Written on: 09/05/2013 by ukjonny (2 reviews written)
My phone was stolen. I need some documents for insurance from t-mobile and just cannot seem to get them. I have had them "posted" to me twice and although every other letter sent to me finds its way these documents don't. I phoned to complain and was sent to a store to pick up the documents. The store had no idea what I was talking about. I called tmobile and after a chat between the operator and person in the store I was told they couldn't help me. I called again and demanded to speak to a... (read more)
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★☆☆☆☆
“Worst Customer Service”
Written on: 08/05/2013 by cinemaparadisoarecrooks (1 review written)
Terrible customer service, they don't care as now they are EE (Orange & T-Mobile combined) they now have the monopoly. I would have put no stars but it won't let you. Back in January they told me they had added free voicemail. I found out by chance in early April that they had not. When I called I was offered half the previous month's voicemail charges back. They told me that the free voicemail hadn't been documented their end - my fault? I asked if they could review the conversation as... (read more)
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★☆☆☆☆
“UNLOCKNING JOKE”
Written on: 05/05/2013 by MARC2013
T MOBILE HAVE THE WORST CUSTOMER SERVICES AT UNLOCKING YOUR HANDSET SINCE THEY COME EE AND UP THERE PRICE FROM £15.32 TO £20.42 I BEEN UNABLE TO UNLOCK ANY HANDSET WITH THEM THEY ARE A JOKE AND CUSTOMER SERVICES ARE NO HELP AS BASED OUTSIDE THE UK I PAID THEM OVER £80.00 WAIT OVER 3 MONTHS JUST GETTING THE RUN AROUND FROM THERE ADVISER AND MANAGERS ABOUT UNLOCKING MY 4 MOBILE PHONE IN THE END GAVE UP AND WENT PRIVATE AND UNLOCKED ALL 4 WITH IN 5 DAYS THE ONLY GOOD THING ABOUT THEM IS THEY... (read more)
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★☆☆☆☆
“Abysmal service until you say you're leaving”
Written on: 03/05/2013
Recently came to the end of a 2 year contract and was offered a new deal over the phone. Went off to do market research, then called back.. to be told that the deal mentioned the previous day doesn't exist. Repeat this process 2 more times, with the offer getting progessively worse. Like the last reviewer, also throw in some accusations of dishonesty from the T-Mobile assistants - probably something to put in the *Do Nots* in the training manual. Finally, throw in a late delivery of new... (read more)
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★☆☆☆☆
“WATCH OUT! MONEY SUCKING T-MOBILE ASSISTANTS ABOUT!”
Written on: 30/04/2013
I do not recommend this company at all. I advise everyone to stay away from Tmobile. Not only do they have an abomination of a service, they procrastinate in 'solving' your problem. They will go to any length to bleed you dry! I renewed my contract in november 2012 for a discount of £30p/m from £36.00 with the iphone 4s (phone was £69.00). It is almost May and I am still being charged £36.00. I have been in numerous times for them to fix it. All they do is photocopy my contract and... (read more)
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★☆☆☆☆
“T-Mobile why is there no option for zero stars? You...”
Written on: 18/04/2013
T-Mobile why is there no option for zero stars? You are money-grabbing, deceptive and all that is wrong with sales .I would never recommend you or EE. The stores are over-populated the by brain-challenged, more interested in talking to other staff members than helping customers. The wait to speak to someone on the phone is agonisingly long, to the tune of rubbish music, and you are free to help customers but you mis-sell instead. I regret all the years and all the money spent when I got... (read more)
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★☆☆☆☆
“Do not choose t-mobile they will steal your money!!”
Written on: 17/04/2013 by mgarcia (1 review written)
Do not set up reoccurring payments for the so called $5 saving! Unless you have hour's. Of time to make sure they dont steal more money then your bill is monthly. Mach 18,2013 they helped themselves to $113.00 ACH BONUS from my account leaving me overdrawn the make you vest hours day after day to get your money back i have over $200 in fees from their "error" 3days later they credit $82.50 which was 3fees promised to have the $113.00 in 3-5 days which was stolen amount 5 day later notice... (read more)
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★☆☆☆☆
“Disgusted is an understatement.”
Written on: 13/04/2013 by andyrolfe1985 (1 review written)
I have been a customer of T mobile for just over 18 months and called to cancel my contract as it was due to end. The customer service adviser said i will put you onto PAYG (pay as you go). I agreed as I know this is normal procedure when a contract is due to end. I then received a text stating that my phone would revert to PAYG on 14//04/13, on the 13/04/13 I received a text stating that my phone would revert to PAYG as of today. Unaware of this sudden change and now being charged for calls... (read more)
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★★☆☆☆
“Service OK - terms of business poor”
Written on: 11/04/2013 by 0402steven (6 reviews written)
Got a t-mobile contract after moving across from Three last year, porting number and set up went smoothly and generally a pretty happy customer, then got the letter from T Mobile this week that says "we are putting up your contract price, and there is nothing you can do about it" and unfortunately, under the terms of their "contract" they are correct. Why is it, if you have a credit card, you can opt out of rate increases by advising your card company you will pay it off? But these... (read more)
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Showing 1 - 10 of 588 Reviews
★☆☆☆☆
“No loyalty or care”
Written on: 11/04/2013 by TMobileloyalcustomerfkedoff (1 review written)
I have been with T-Mobile for years as it is easier to just go with the same that you know rather than going through another company - as u think where ever u are they all do the same. T-Mobile however are awful - always charging me for things that i shouldn't be charged for, LYING which i think is disgusting, even hanging up when i am being polite when i have the right to talk to them like dirt as they treat me that way. they would rather pay out £100 for an error they made to ur bank when... (read more)
Visit t-mobile.co.uk0402Steven's Response to TMobileloyalcustomerfkedoff's Review
Written on: 11/04/2013
If you have had their letter telling you the price of your contract is going up, search the web for the "Ofcom consultation on mobile phone price increases" (if I post a link - this will be removed) they are due to rule if these are unfair terms.
A ruling is expected in June, then put in a complaint/claim under the terms of the ruling. That is what I am planning to do.
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★☆☆☆☆
“They steal your money”
Written on: 10/04/2013 by mitfordsisters (2 reviews written)
Cut off my phone, took my credit (£15+ - not sure what it was) and refused to give it back. This was for a pay as you go phone. I did not know that they'd changed their cut off time for non-use. This is the only phone I have and I need it as an emergency one but rarely use it. Even if it's fair enough to cut it off for non-use, it is NOT fair to basically steal my credit like that in my opinion. Horrible, horrible company. Avoid. If I get a contract or a smartphone I will 100% not be... (read more)
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★☆☆☆☆
“avoid t mobile before you receive £500 bill”
Written on: 08/04/2013 by irshad786
*AVOID T MOBILE NOT TRUSTABLE ZERO CUSTOMER SERVICE* Pros: AFTER MAKING CONTRACT U NEED LOT OF PATIENCE Cons: WILL CHARGE U MONEY FOR WORST EVER SERVICE THEY PROVIDE I HAD CONTRACT WITH T MOBILE COMPANY. FOLLOWING PROBLEMS I WAS FACING WITH ZERO HELP FROM THE COMPANY 1. WAS NOT RECEIVING SIGNAL TO MY MOBILE COMPLAINED ABOUT SEVEN TIME WITH ZERO RESPONSE FROM THEIR COMPANY. AFTER DOING LOT OF DISCUSSION T MOBILE INFORMED THAT SIGNAL IS MY AREAS ARE VERY LOW. I ASKED WHY YOU HAVE CHARGED ME... (read more)
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★☆☆☆☆
“They refuse to help anyone! even high value customers”
Written on: 08/04/2013
This is going to shock you! I am with T-mobile.co.uk. I have been for 9 years. I left because they were treating pretty poorly. I came back after Vodaphone failed to port number for over a week.... Since i hae come back to tmobile my phone bill has 4 times the average what it used to be. Since baack hey have cut off my phone two times(out of two) in a row even though this has never happened for the nine years i had been a customer. no one will be speak to me seriously about this problem and... (read more)
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★☆☆☆☆
“Ripped off £44 pounds a month. Cant believe it.”
Written on: 06/04/2013 by akki12 (1 review written)
Basically , i got my phone HTC ONE SV with unlimited text,internet and calls for £26 a month for 24 months(full monty deal). We went through the set-up and i asked repeatedly that is 26 pounds the final price including vat and the lady staff said yes. we also had to pay 8 pounds a month for clone insurance and £30 pounds upfront cost which we got told at the end of the set-up. I was satisfied with the phone and plan deal but after 3 months i checked my bank statement and saw that i was... (read more)
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★☆☆☆☆
“Waste of time and money”
Written on: 04/04/2013
I was a O2 Customer for years, never had a problem them. But mistakenly I got myself mixed up with this bunch. They told me the phone was unlocked in the store, and it was not. Terrable customer service, big waste of time to try and to speak to a human, let alone one that knows what's going on. I liked nothing about this company. (read more)
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★☆☆☆☆
“Hopeless Website”
Written on: 03/04/2013
I went to the T Mobile website to try and upgrade my telephone. The website is user unfriendly and the 'compare phone' function does not work. Gave up and will try another provider (read more)
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★☆☆☆☆
“upgrade”
Written on: 27/03/2013 by asadullahshaikh
Hi, em sad i talk with the manger in t-mobile call center.It was the first call center i was un-helped. As last time rep offer me for upgrade .but now they are saying there was no deal like that. They just let me go like that.Now em waiting to end my contract & go with different provider. (read more)
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★☆☆☆☆
“Avoid like the plague!!”
Written on: 27/03/2013
Charges for numerous mystery calls that I'm not making. Rang customer service to ask for an explanation and said I wouldn't pay any further bills if this wasn't looked into. The idiot on the other end came up with this explanation.... You've made the calls so pay your bill, we never make mistakes. That's about the level you can excpect from tmobile customer services!! I now don't use the phone at all, but the mystery numbers (read more)
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★☆☆☆☆
“Bad customer service”
Written on: 26/03/2013 by Ahmet50 (1 review written)
I have been lied to and had the phone put down on me 3 times when trying to sort out my bill. Really rude sarcastic staff, I suppose they can be being so many miles away. The worst company I have ever dealt with really poor service T Mobile. (read more)
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Showing 11 - 20 of 588 Reviews
★★☆☆☆
“Say one thing do another”
Written on: 26/03/2013
I have been a customer of t-mobile for two years now and have to say that it is an excellent company so long as you do not have to deal with shops or customer service. Shop - did not offer a service to customers who did not buy their t-mobile contracts from them! Telephone - never get the same person twice when you have a problem and depsite being a communication company operating in the 21st century cannot send emails to the person 'handling your account', cannot send an email to the... (read more)
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★☆☆☆☆
“Lost Phone”
Written on: 24/03/2013
Well franky I was panicking after reading lots of negative reviews. I lost my phone yesterday, reported more or less straight away. And this morning my new phone arrived. No it was not an old crappy one. It was a brand new upgraded model of the one I lost. Very Very happy expecially as I am 4 wekks from my contract finishing. I thought they would palm me off with any old thing. The only negative thing I have to say is T Mobile the person who I spoke to there was an absolute idiot.... (read more)
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★☆☆☆☆
“Be careful”
Written on: 15/03/2013
I have been with tmobile 6 years in january i have upgraded my contract another 24 months but i was charged for the termination fee. When i phoned them they put the money in credit but i was charged this month again. Customer service is joke (read more)
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★☆☆☆☆
“simply diabolical!”
Written on: 15/03/2013
rude people who simply don't care.They hung up on me and just did not care. I would keep away from them and go with 3. (read more)
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★☆☆☆☆
“Rude and Refused to pass me onto a manager.”
Written on: 13/03/2013
T-mobile customer service was absolutely disgusting. Phoned up to pay my bill but dispute an over charge first and also being cut off a lot mid conversation. Its not the first time theyve over charged me and wouldve kept doing it if i hadnt sorted it last year. I was completely talked down to me and disregarded everything i said, naysaying that my signal was worse than ever in my flat which it hadn't been previously. My partner on orange doesn't have these problems and I've checked on... (read more)
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★☆☆☆☆
“WORST CUSTOMER SERVICE EVER”
Written on: 13/03/2013
not only are they dishonest but they are also rude and unreasonable. they usually try to trick you into paying unreasonable amounts for a phone or service. not only have they messed up my orders from online but have also gave me false information. they are terrible! do not buy anything from this fricking company i have been with too long!!!!!!!!!!!!!!!!!!!!!!!!!! (read more)
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★☆☆☆☆
“They have seriously gone downhill”
Written on: 04/03/2013 by mrman365 (2 reviews written)
Been with Tmobile since the days they were called mercury. (over 17 years!) The last two years, they have really gone downhill. The signal is just poor. Always just seem to get 2 bars. More importantly, I kept noticing charges for voicemail and calls on my phone bills. I don’t even have voicemail set up! And Im 100% sure I never made these calls. the Bill was £130. I challenged the charges but didn’t get me anywhere. All they say is, “The charges were applied correctly.” Recently... (read more)
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★☆☆☆☆
“worst ever”
Written on: 03/03/2013
Took days to port over line. Promised transferring of line would available immediately. Well, 2 days later no service. Call and just the run around promises but nothing. Do not waste your time with T Mobile (read more)
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★☆☆☆☆
“bad bad”
Written on: 03/03/2013 by motley0915
I got t Mobil about 6 months ago, and it never cells I have to go over my bill with them very month. This month my bill was once again 600, ok. Let me get this we have a brace up phone we never us. And my phone and my husband's phone. No down loads, and very month it's sky high, they fix it but it's inlet thy same thing next month. Not get t moble (read more)
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★☆☆☆☆
“Who gives a care company”
Written on: 02/03/2013 by Barr6989
Been a T mobile customer since 2004..never been late on a payment.Service and coverage USB 10 thumbs down. Multiple calls and letters to service and the CEO proves to mean nothing.if they have you under contract your screwed. miss your bill and they will disconnect service.They provide terrible service and coverage .Too bad for you. pay the 200.00 termination fee or deal with it.never would recommend this company or service. (read more)
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Showing 21 - 30 of 588 Reviews
★☆☆☆☆
“T-Mobile is the most unethical, unprofessional provider”
Written on: 01/03/2013 by Madho (1 review written)
It is a ripoff company with shocking professional standards around customer service and technical support. Was a customer for abt 2 years. Once the contract ended, I changed the number to another provider. They said they will cancel. But inspite of repeated reminders, they kept charging me for more than 6 months. I lost about 180 GBP to them before after a lot of harassment etc they finally cancelled my account. So much for me being a loyal customer to tmobile for the last five years. ... (read more)
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★☆☆☆☆
“Bad network”
Written on: 26/02/2013 by ClaudiaBauch
Today, the 25th of Feb,the network of T-Mobile has been crashing constantly. Every 2 min, every single website crashes as the connection of T-Mobile simply ends and not Network can be found. Neither 3G or any other network keeps the connection running for more than 2 min, before the whole network is gone again. I literally have to disconnect and re-connect my laptop. As I pay for this service, I expect it to work and not being able to do my work, is really bad customer service. I would like... (read more)
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★☆☆☆☆
“Consider this before signing up with T-Mobile”
Written on: 25/02/2013
I have never written any review or blog before, but after recent events I feel the need to advertise T-Mobile’s incompetence and lack of customer service on as many sites as I can find. I took out a contract with T-Mobile just before Christmas, and transferred my existing Orange number with them via a PAC code. After about 3 days my Orange account was terminated, but the T-Mobile account would not connect. I gave it a couple of days in case there was a delay in set up, no joy. I called... (read more)
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★☆☆☆☆
“*AVOID T MOBILE CHEATERS TIME WASTERS ZERO HELP*”
Written on: 22/02/2013
*AVOID t mobile cheaters time wasters zero HELP* i have got t mobile contract about six month AGO. after 1 week the signal got dropping contacted the customer support it took 1 hour but issue did not RESOLVED. transfer from one department to other is the wastage of TIME. customer service is the worst in the uk CAN'T even speak english PROPERLY. i informed them i getting very low signals even CAN'T make a phone call t mobile customer service said i need to provide them 4 proves that i am not... (read more)
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★☆☆☆☆
“please dial 1 for.......2 years later ......”
Written on: 21/02/2013 by paimeys
i cancelled my t mobile account to have a new account with ee ( who are the same company !) i realised 3 months later that they were still charging me for the old account and on top of that they had charged me twice in one month and both bills were more than my actual contract amount. I was not overly bothered about that as i knew that i would get that money back. but after trying to get through to them press one for this one for that......... 0 of the sections actually related to me and it... (read more)
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★☆☆☆☆
“ BAD PEOPLE THEY END UP IN A COUNTRY WHO DONT UNDERSTAND”
Written on: 21/02/2013
I TOOK A CONTRACT OUT 2009 I SENT IT BACK WITHIN THE 14 DAYS COOLING OF PERIOD SO THEY CHARGED ME 25.89 FOR FEW DAYS USAGE BUT I NEVER RECIEVD NO BILLS NOW AFTER 2 YEARS I APPLIED FOR A MORTGAGE WITCH WAS FAILED DUE O MONEY OWING TO T MOBILE SO I CONTACTED THEM AND EXPLAINED NEVER RECIEVED ANY BILLS AND THEY TOLD ME IT WAS VIA TEXT MESSAGE TO THE HANDSET AND ON LINE BUT HOW CAN THAT HAPPEN WHEN IT WAS RETURNED SO I PAID THE 25.89 AND THEY PUT SETTLED ON MY CREDIT FILE AND NOW I HAVE FOUR... (read more)
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★★★★★
“T-Mobile Are The Best Network In The UK!”
Written on: 19/02/2013
I have been with t-mobile for over a year and i am very happy with t-mobile! One of the customer service staff gave me 500 MB of internet for ever and it was not even included in my price plan and he gave to me for free! and also what is good is that if you are searching the web and there is no t-mobile connection it automatically switchs to orange's signal! t-mobile is the best network ever! (read more)
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★☆☆☆☆
“Worst customer service”
Written on: 19/02/2013
I made the bad choice of taking a full monty contract with them and ever since I started, in Sept, I've had nothing but issues! No one explained there are charges when I don't pay by direct debit and I kept being charged more which at first I didn't realised because the first invoice was over 10 pounds more due to the fact I wanted to keep my number. This is another charge I wasn't made aware of when telling them I want to keep it! I spent hours on the phone with their customer service... (read more)
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★★★★☆
“T-Mobile customer since 2007”
Written on: 17/02/2013 by amirathekitten
I currently have 3 lines with t-mobile (family members) and although they could improve the knowledge/training of their call centre staff, they are the only network i've been with that i haven't had trouble with on contract. (read more)
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★☆☆☆☆
“t mobile executive phone numbers call a leave a complaint”
Written on: 16/02/2013 by jimzarka (1 review written)
Hi, avoid this company. I have had nothing but headaches with tmobile, when i purchased the plan i had thirty days to cancel. So after two weeks i realize the service is really bad so they told me to up grade on notch and try that phone. I bought it, oh boy what dummy. The phone they sold me was not in stock so i got a loaner, a week or two latter my phone that i waited for came in. I did not work any better and now thanks to them i am over the period i can cancel. I figured i needed a... (read more)
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Showing 31 - 40 of 588 Reviews
★☆☆☆☆
“reception”
Written on: 15/02/2013
T Mobile is terrible for reception. I have a state of the art phone for now reason. I can't get any better than 2G out of TMobile, unless I am physically standing next to a tower of theirs. Avoid the fancy motorcycle ads of expanding coverage. Nonsense. Also, ever try to contact them for feedback. forget it. a phone service provider that you can't contact. Rubbish truly rubbish. just waiting for the contract to end. (read more)
Visit t-mobile.co.ukJessicacabbit's Comment
Written on: 16/02/2013
Hi, avoid this company. I have had nothing but headaches with tmobile, when i purchased the plan i had thirty days to cancel. So after two weeks i realize the service is really bad so they told me to up grade on notch and try that phone. I bought it, oh boy what dummy. The phone they sold me was not in stock so i got a loaner, a week or two latter my phone that i waited for came in. I did not work any better and now thanks to them i am over the period i can cancel.
I figured i needed a cell phone so i kept it. To be fair it worked half the time, half the time it worked it dropped calls. Then after paying their fees i stopped told them i was not going to be extorted for service they did not provide, i stopped charging and turning on the phone.
They do not understand that we their customers need to be treated fairly. When the phone is answered tell them the extension and name of the person that way you do not have to tell the receptionist why you are calling and get shunted to their POOR Customer service. Do not expect a phone call back these people should not be in business
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★☆☆☆☆
“incompetent”
Written on: 11/02/2013 by geemarn (2 reviews written)
Had 2 30 day sims for myself and my wife for a few months whilst deciding which network to sign up to, once decided I got pac code and ported out to end the 30 day sims. After receiving a final bill I thought my time with T-Mobile had come to an end however it only just began. another month later I received a revised final bill for over £500 charging for every text and call used in the last month even though all calls and texts were within the allowance, in fact only around 30% of the... (read more)
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★☆☆☆☆
“AVOID, AVOID, AVOID...”
Written on: 11/02/2013 by JonWithrington (1 review written)
One day I made the mistake of taking out a contract with T-mobile, that decision has plagued me for the last 2 months of 2013. I decided (why!) to take out a contract and defect to Blackberry from Iphone. Place online order and receive a delivery date (with no SMS)...I leave it a few days! Nothing. Phone Customer services who informed me I should had paid a deposit. No problemo, place deposit and receive phone...YAY! Start using the phone, its not good. What was I thinking. Ok send it... (read more)
Visit t-mobile.co.ukKazzaza's Response to JonWithrington's Review
Written on: 19/02/2013
After 2 years I have finally escaped t-mobile. They are indeed the worst provider I have come across. There website is rubbish, there customer service is rubbish, in fact everything to do with t-mobile leaves a bad taste in your mouth.
They tried to entice me back with a loyalty offer that was worse than any standard offers they had and not comparable to other companies offers.
My advice stay well clear of this amateur outfit. The one thing they outperform and excel on is "taking your money"
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Jonwithrington's Response to JonWithrington's Review
Written on: 20/02/2013
UPDATE - Was informed of the refund coming back by the 13th Feb...didn't happen. Phoned up...given the 20th Feb and even promised a phone call, NOTHING!
I phone up today to find out that it has just been manually processed by the 'Finance department' and that it will take 14 days. I terminated my contract on the 21st of Jan and have been given 10th March as the date which I know it wont be. The phone assistant said "Sorry just isn't enough, I can understand your frustration"...of course you can. I asked if there was any note from monday when I called stating he would call me....NO! REALLY, You now lie to your customers.
Your quick enough to take everyones monday but very slow at giving it back.
T-MOBILE, YOU ARE A JOKE! My 14 day deposit has turned into a 8 weeks. Not even funny. Don't even bother calling the call centre, they have no idea whats happening, don't both going into store, they also have no idea whats happening!
I've had NO APOLOGY! STILL OUT OF POCKET.
AVOID.
AVOID.
AVOID.
Don't waste your time and money.
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Moochofro's reply to Jonwithrington's Comment
Written on: 25/02/2013
I am in exact same position as you. I had my final bill payment come out last Wednesday. It included a £70 charge for an iphone I returned to them 6 weeks ago. Was promised the money would be returned within 3 days. I phoned again this morning as the money had not been refunded to me and was told that it would take up to 14 days from today. I asked for confirmation of this by email but they couldn't do it for some reason.
I phoned my bank who have refunded the direct debit to my account (cost of iphone and my final bill payment) and will chase t mobile on my behalf. That way you get your money back (within your lifetime) and some help. T mobile can then chase me for the money I owe them.
I find the call centre workers ridiculous. Every time i phone I get a different answer. Horrendous company.
Hope this helps.
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★☆☆☆☆
“Customer (ha ha) service”
Written on: 10/02/2013 by MartinKB
Worst customer service of any organisation ever. Lost letters / failed to process actions / invented contract renewals which they couldn't substantiate. Call centre appalling. Never use. As for Everything Everywhere it would be better described as Nothing Nowhere. (read more)
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★☆☆☆☆
“I can't believe I'm writing this review”
Written on: 09/02/2013 by Anwarhout (4 reviews written)
I have taken my case against T-Mobile to CISAS (in case you guys are wondering, it is an online application and takes 6 weeks for your investigation unlike the banking system. Do it.). I'd normally wait until the END of an investigation, but their handling of my case is unbelievable. I was about to enter hospital for 6 weeks, I have been their customer since 2002, 10 years!! My bills have hit over £400 over 10 times and I've always paid even if delayed. So I called up their Manilla help... (read more)
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★☆☆☆☆
“Bad Customer Service”
Written on: 09/02/2013 by oskabashka
I have been in contact with T-Mobile for two months to solve my problem. But, still they haven't. Simply I asked an unlock code for my handset, which they charged for me. Paid for the charges with no code received yet. I have sent a complaint to their investigation team, but nothing happening still waiting for the 6th week and counting. I also asked a repair for my other handset, they booked the repair and sent a JIFFY bag still waiting and it is the 10th day. Called them to let them know,... (read more)
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★☆☆☆☆
“DO NOT BUY A PRE PAID USB...”
Written on: 07/02/2013
Bought a pre paid usb stick from tesco with three months paid up front it says simply click activate button on landing page. No activate button! call customer service on a 0845 number they say they will look into the problem, half an hour on hold then they just cut me off. WORST SERVICE I HAVE EXPERIENCED IN YEARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (read more)
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★☆☆☆☆
“t mobile are dreadfull”
Written on: 06/02/2013
t mobile are without doubt the worst company i have ever had to deal with, please stay clear!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!... (read more)
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★☆☆☆☆
“Do yourself a favour and avoid T-Mobile”
Written on: 05/02/2013 by Romich
A year or so ago I got a £15-a-month deal with t-mobile for my daughter that gave her unlimited texts and a sizable data usage. Talk time was limited but she mainly sent texts. Then she started calling people. Stupidly I didn't check my bank statements the few months before Christmas as it was a busy time. When I did I got a shock as t-mobile had taken hundreds of pounds each month. I rang up t-mobile to ask why I didn't get any statements or warnings. When I eventually got through I had... (read more)
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★★★★★
“Great customer service”
Written on: 05/02/2013
I have just phoned up t-mobile to query my bill, I thought I had picture messages included in my bill and in fact I don't. Just to be clear, I am currently on a SIM15 deal. I get 500 mins, 600 texts and unlimited internet (with fair use policy) My loyalty bonus came to an end and that is what made me look at my bill in more detail. I phoned up 150, had a chat, got put through to the upgrade team and came away with a £7.50 monthly discount for 12 months. My previous discount was £6 a... (read more)
Visit t-mobile.co.ukFredlazenby's Comment
Written on: 07/02/2013
ditch t mobile giffgaff offer £10 month ,250 minutes 1 gb data unlimited texts free gifgaf to gifgaf calls ,cheaper than t mobile only people in cotention virgin mobile,wait till you have bigger problem with t mobile see what happens ZILCH
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Annienstevenson's Comment
Written on: 02/05/2013
I completely agree.
I have recently just had a child, moved into my own home (rented accommodation) with my partner. Note- I have not been living in my previous home for, say, nearly a year now.
When I was 19 yo, I regrettably entered a T-Mobile contract that was supposed to last for 2 years. I am now 22 and am still being charged. But I didn't know until I had this company, working through T-Mobile demanding money off me.
I then rang T-Mobile to tell 'this woman' the situation, and she went on to say that I still had to pay all the money from the end of that contract until now and said that it was in the 'terms and conditions'. I told her I did not know this as I have not been living at home, I lost my phone 6-7 months ago (which I rang about a while back to cancel the contract, but was told that I couldn't finish the contract and had to pay until the contract finished and we ended the conversation on that note; I assumed that the contract would automatically finish, as it should). She then DARED to say ' it was your fault then' ... ?!!!? I replied with 'how was it my fault if the guy I spoke to didn't say anything?'
She said, 'you would have gotten letters and texts to tell you'.
I said, 'How would I have got them without a phone, and the fact that I don't even live at that address anymore?'
She said 'Well, it's still your fault'
So as you can gather, she is unprofessional and has no clue about good customer service. I am normally quite a calm person and would not have acted out in this kind of situation but her constantly telling me it was my fault caused me to lose my temper!
Bottom line is, don't get into a contract with them. They will go to every extent to squeeze as much money out of you as humanly possible. Not to mention awful, awful customer service; felt like she was trying to tick me off on purpose.