T-Mobile Reviews - www.t-mobile.co.uk

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★★☆☆☆
1.8 / 5
21% of users recommend this
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Latest Reviews

★☆☆☆☆

“The worst company in the world”

Written on: 27/07/2014 by 78Matthews (1 review written)

I have recently been completely screwed over by t mobile.I am being told by a government agency that an employee of t mobile has hacked my account and stolen my identity.I have not had service for several days because of this and t mobile refusses to do anything about it.I have been to different locations and on the phone with them for at least 20 to 25 hours,To let you know I used $20 of skype credit trying to sort this out,since they illeagally and fraudulently shut my phone off. I would… Read Full Review

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★☆☆☆☆

“Intentionally Misleading Customer by WIthholding...”

Written on: 20/07/2014

I wasted 1 hour on the phone with T-Mobile as they attempted to trouble shoot my Samsung Galaxy phone to restore lost network connection. I informed the CSR immediately that my phone had no bars but rather it had a peace system that represented no available service. When I attempted to make calls from my phone I received a message 'no mobile connection available'. I asked specifically if there were network problems in my area and was told that there were none. After suggesting that I turn off… Read Full Review

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★☆☆☆☆

“Aftermarket mobile phone help or backup”

Written on: 16/07/2014 by 241Thomson (1 review written)

After buying an Iphone 4s from a work college currently on t mobile (Originally on Orange) I tried to get it unlocked to any network. Bought phone late December 2013 and paid t mobile £21 with in a couple days to get unlocked, after many phone calls eventually got message indicating unlock in iTunes, After many goes of factory reset etc nothing unlocked the phone to use as a phone, over the coming 3 months contacted t mobile, apple, orange, and visiting apple shop, t mobile shop on several… Read Full Review

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★☆☆☆☆

“Do not buy their £15 card paygo with promised 10 gig...”

Written on: 15/07/2014 by 396Owen (1 review written)

Bought from Ashton-U-Lyne a card with promised 10 gig of data for the next 3 months, (all for £15) had just signed on and a message came up out of data, so went back to the shop and they said there had been a problem and within 24 hours the data would be on there within 48 hours, though could take as little as one hour. Had to prove my identity to an Asian on-line 4 days later still nothing so are working with 3gb data-card bought there at the same time with a dongle. Not much fun when your… Read Full Review

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★☆☆☆☆

“very unhelpfull”

Written on: 06/07/2014

Went to EE shop walsall for a sim to transfer husbands phone number to iphone, was given chip got home and was wrong size chip even though had shown assistant the phone, went next day to change to correct size and was told no because its not my phone and data protection which is fair enough had I known i wouldnt have made 2nd trip without husband, explained didnt have husband with me on 1st visit, didnt apollogise just sharply said well it shouldnt have happened if your unhappy call customer… Read Full Review

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★☆☆☆☆

“Shocking! T-Mobile stole £347 from my Bank Account”

Written on: 04/07/2014 by AzzamS (4 reviews written)

I decided to take the leap and sign up to EE for my wife's phone (previously on T-Mobile). They transferred the account over from T-Mobile to EE and gave me completely separate billing. I got a bill for £347 for over-usage of Data and unfortunately the payment went out via direct debit before I could stop it. T-Mobile claims it is over-usage of data (although there is a cap on the contract!). Further the contract had moved over to EE by then so there should be no bill on that number… Read Full Review

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★★★☆☆

“Shall I renew?”

Written on: 22/06/2014

I've been a customer for over 3 years on a sim only deal. I've always managed to get through to customer service, sometimes a bit of a wait, but they have always resolved any issues. It's inexcusable that the facility to view your bills online has not worked for more than 3 months. I spoke to their cancellation department today and found that they were extremely pleasant and helpful, quite refreshing. In simple terms, they have the best 4G network coverage, but charge £2, or so, more per month… Read Full Review

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Raaz's Comment

Written on: 22/06/2014

advise: Stick to one monthly or pay as you go contract.

Its not common to hear people actually saying that they had a pleasant experience. Wait for the error on there part and then try to resolve it! There system, communication and promises are just a big Fail. Its not about few pounds charged here and there incorrectly its about the incompetencies when you try to resolve them.
My advise would be to stay on pay as you go so you know that you get what you paid for and if some thing from some where charged incorrectly on your account, this will automatically be declined as they can not just charge for it.
I think Retail price index inflation does not effect prices on pay as you go or on one month rolling contracts but as soon as you get a binding with them for a term than all kind of inflation charges and contract fees start to apply, I paid 80 pounds on my last bill just to finish my contract, on the last day of my 2 year contract, as it was few hours before the term finished.

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★☆☆☆☆

“stay away :(((”

Written on: 19/06/2014 by Raaz (2 reviews written)

This company is full of hidden charges and very unprofessional customer services. I had numerous issues through out my 2 years of contract. These includes briefly 1- Changing of price plan to higher rate with out any notice or permission  2- No refunds for incorrect amount charged, no matter how many times you ring them or they promise you  3- customer services will promise you some thing and your bill will show some thing else. You will hear utter lies every time you call… Read Full Review

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★☆☆☆☆

“Avoid T mobile like you would the plague”

Written on: 18/06/2014 by cottoner (0 reviews written)

After being persuaded that I would be better off with t mobile and that I could monitor and pay my account online I now find that their website does not work and they now want a direct debit ( no chance ) so that they have access to my bank. After calling them 3 times and being told that my online account was now activated I am now told by them that having an online account does not mean that I have access to my account online. When they realise the game is up they simply put the phone down. I… Read Full Review

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★☆☆☆☆

“Awful! ”

Written on: 10/06/2014 by Longgy252 (1 review written)

I have been a loyal t-mobile customer for around 5 years and up till now they have been alright. My phone was water damaged last month and my phone is covered by my bank account. They needed proof of usage so i requested this from t-mobile. I was told this would be with me in no more than 10 days.. i thought this was abit much to begin with but i accepted and waited. 10 days came and still no sing. I phoned t-mobile back and i was told it was 10 working days. Still no sign after this so i… Read Full Review

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★☆☆☆☆

“DREADFUL customer service. I left them and they tried...”

Written on: 07/06/2014 by RihannaPalmer487 (1 review written)

DREADFUL customer service. I left them and they tried to take £600 out of my account without telling me. They say that after no longer having a number with them i racked up £600 worth of data consumption in one day. They then didn't apologise, said they would 'look into it' and i had to cancel the payment myself through my bank. Still haven't heard anything from them so now have to call the 0800 number again and rack up more bills with my current provider. They've also got something wrong… Read Full Review

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★☆☆☆☆

“BEWARE WHAT YOU DO.”

Written on: 29/05/2014 by amrita528 (1 review written)

T-mobile has definitely pushed me to the limit, we upgraded our phones last month in the month of April, mind you it was tmobiles fault in the first place since they ordered us the wrong phones! they explained that we had to send the phones out personally and we would get a refund on the phones once the warehouse receives the phones back. Mind you the refund is for the deposit we made. However, its been a month already and still no refund. I called tmobile every week trying to find out what is… Read Full Review

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★☆☆☆☆

“Why did I ever go back”

Written on: 29/05/2014 by KarenOgil (1 review written)

Customer service is dreadful even when contacting the CE never dealt with a company so bad bar British gas. They are now a never use again list which is only two companies. Sadly I was looked back with a deal and stuck for 24 months. When my contract ended I thought I could escape then I found out they screw you over when trying to unlock and go with another company. Avoid at all costs. The only decent customer service I got was the begging phone call asking me to stay. When you have a… Read Full Review

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★☆☆☆☆

“AVOID AT ANY COST !!!!!!”

Written on: 28/05/2014 by Frostqs77 (1 review written)

THEY COLLECT HUGE AMOUNT OF MONEY WITHOUT HARD COPY OF ANY BILL. CUSTOMER SERVICE LOCATED IN ASIA NOT POSSIBLE TO UNDERSTAND THEM NO ACCES TO ON LINE SERVICE TERRIBLE CUSTOMER SERVICE THEY RAISED THEY PRICES ON FIXED CONTRACT TWICE AVOID AT ANY COST !!!!!… Read Full Review

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★☆☆☆☆

“Utterly unacceptable.”

Written on: 27/05/2014 by mgGlover138 (1 review written)

T-Mobile are useless. I have spent the last week and a half trying to get a replacement phone for the "new" one that they sent me as a replacement for a broken one that was delivered by a horrible angry courier. Have spent over 10 hours on the phone trying to get this replacement and rearranged my life to accommodate various delivery dates where nobody showed up and nobody contacted me to say they wouldn't show up. It is utterly unacceptable for a company to act in this way. I might as well… Read Full Review

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★☆☆☆☆

“Worst Provider of All Time”

Written on: 20/05/2014 by lesleycaldwell (1 review written)

Stay away from T-Mobile!!!!!!!They have done nothing but lie to me from day one and harass me and me children for more money for two months now. I was told on multiple occasions that this was resolve in April 2014. I wouldn't recommend them to my pets much less another person!!!!!!!… Read Full Review

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★☆☆☆☆

“t-mobile is the biggest rip off in Earth history”

Written on: 19/05/2014 by EugeneMaynard480 (1 review written)

I'm with t-mobile for over a year and cannot wait to finish the contract with them. Nothing works in this company. I got unlimited internet on my phone but I don't know why once I don't get any signal what so ever in all central london. After contacting the ridiculous costumer service twice it seems that they don't have a clue what they talking about only saying that nothing can be done about it. WHAT??? so why are they still charging me since the 1st day? why are they selling a service if they… Read Full Review

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★☆☆☆☆

“worst call centre staff”

Written on: 09/05/2014 by nbLopez1987 (1 review written)

I just tried to cancel a relation phone contract and they asked to speak to them before I spoke on their behalf which is normal. However they couldnt even find the right phone number and said there was two numbers under 1 account . As a result we had to go toa store to sort it out and cancel the contract which took about 30mins. Finally done and would never go back as all the problem was a payment was still being processed… Read Full Review

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★☆☆☆☆

“worst customer service ever. Do not get into direct...”

Written on: 16/04/2014 by Sarain292 (1 review written)

I had got my t mobile contract locked at monthly credit limit. So I would not over use it. Customer service staff assured me that my phone will be capped on my monthly package. ( I was told capping will disconnect my phone if I try to use over my allowance of talk time, sms and internet) Now suddenly I get charged 20 times over my monthly package. And when I call customer care they don't even care. Then I insisted to speak to a manager which took a long time to get hold of - after a week. Now… Read Full Review

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★☆☆☆☆

“They bend you over then drive a mac truck up your rectum”

Written on: 01/04/2014

I'd just like to let everyone on facebook thinking of getting t-mobile or already on t-mobile. This place is an absolute joke. I went to re-do my contract in april and they told me it would be 150 a month. Well, after taxes that ended up being 180 a month which is understandable. But, as time moved on the price slowly went up and now I'm paying just over 200 a month for just three lines. Well, first off I feel like someone has driven a mac truck up my rectum. I have been so badly arse… Read Full Review

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