T-Mobile - www.t-mobile.co.uk Reviews
Latest Reviews
★★☆☆☆
“Disgusted by T Mobile service and customer Support”
Written on: 18/06/2013 by Delboy222
Having been a customer with T Mobile UK for over a year I decided to end the contract early, as there was better deals on the market. I duly paid the remainder of the contract on two handsets and £60 to get the unlock codes for the two handsets, this is when my woes really started. Codes were requested in 18th Dec 2012, heard nothing from them so contacted them on 13th Feb 2013 got told some mistake had happened and the codes were not ordered. Still hadn't heard by 8 March so called... (read more)
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★☆☆☆☆
“Disgusting customer service and regular price increases”
Written on: 11/06/2013
I was fairly unimpressed with T-Mobile but they managed to hold onto me as a customer with a fair price plan. Less than a month into my new contract, I received a text telling me my price plan would increase by £1.18/month. I called their customer services to complain to be told by a very rude representative to "read your terms and conditions" which I did. I then tried to cancel my contract, as it stated in the terms and conditions that I have the right to do this without incurring any... (read more)
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★☆☆☆☆
“ for using 1min and 4 sec they counting 2 min”
Written on: 10/06/2013
first my bill 125 when I have contract for 15 pounds !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! they counting 1.04 to 2 min horror last time I have contract with them!!!!!!!!!!!!!!!!!!!!!!! (read more)
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★☆☆☆☆
“Loss of network coverage , 2G & 3G not responding much”
Written on: 10/06/2013 by Bigbrownbear67 (1 review written)
I have a galaxy s4 , at first I thought the loss off network coverage was due to faulty sim or phone, having switched sims from other operators I know for sure it's a tmob network issue. My phone is continuously bouncing between , tmobile tmob orange and EE each time it looses network and I have to wait till I reset network to receive texts or messages. 3G forget it unless I'm standing beside a mask. And trying to get Internet at home without wifi is a miracle , specially if I want to... (read more)
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★☆☆☆☆
“terrible customer service no loyalty to customers ”
Written on: 06/06/2013 by anneskins
This company has been terrible throughout my contract over a year now. They are unflexible, uncaring towards customers and their circumstances and generally quite rude, unhelpful and over priced. Worst contract I have ever been on and worst service I have ever received from a phone company (read more)
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★☆☆☆☆
“Digesting customer service”
Written on: 04/06/2013
T mobiles customer care in absolutely disgusting.they don't care for their customers.they charge me early termination fee in error,but refuse to correct the bill and refuse to send email or letter to say it was net work error.I asked them many times by phone and send two letters to correct it or confirm by email that it was a mistake.I lost £100 cash back by their error.buymobilephones refuse to accept my cash back claim cos in my may bill shows early termination charges.T mobile only send... (read more)
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★☆☆☆☆
“T mobile / orange not good ”
Written on: 01/06/2013 by Foleys
Tmobile network has now gone bad due to them and orange removing masks I used to get 5 bars on my phone all the time and now 1 to 2 bars out side and in doors no service it's a joke now and tmobile will not do nothink now need to get a page up on face book to get them to sort this out (read more)
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★☆☆☆☆
“T mobile is a dishonest company with appalling c service.”
Written on: 30/05/2013
I have been with this awful company by inheritance from the one to one, and from there on its been one thing after the other first there was an overlook of upgrade where my not taking the actual phone was suppose to go towards my bill but never did, I didn't pursue outside of their very rubbish customer service, cause I can do without the stress. However, today I try to pay a bill but I encounter a huge bill than expected and query, their very rude unprofessional customer service then... (read more)
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★☆☆☆☆
“RUDE, APPALLING CUSTOMER SERVICES..KEEP AWAY FROM...”
Written on: 29/05/2013 by BARBIEDOLL1
I TOOK CONTRACT OUT IN OCT 2012 HAD NOTHING BUT HASSLE. THE HANDSET KEPT GOING OFF NETWORK SOMETIMES FOR MOST OF THE DAY AND NOW THEY HAVE TOOK £239 FROM MY BANK ACCOUNT (MY MONTHLY LINE RENTAL IS £21) SAYING I HAVE MADE CALLS WHICH I HAVE NOT. THE ONLY BILL I CANNOT VIEW ON LINE IS THE ONE IN DISPUTE..IRONIC ISN'T IT! MY PHONE HAS BEEN SENT FOR REPAIR AND NOW THEY HAVE SUSPENDED MY CONTRACT. THE CUSTOMER SERVICE IS ABSOLUTELY DISGUSTING..I HONESTLY DO DESPAIR..SO PLEASE PLEASE THINK TWICE... (read more)
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★☆☆☆☆
“WORST SERVICE AND CUSTOMER CARE”
Written on: 28/05/2013
I have been with the tmobile for several years and had seen some good customer service answering on the phone. But now their service have deteriorated to the worst. They claim to be the largest mobile phone company with 30million customers and think that they don't have to bother. (read more)
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Showing 1 - 10 of 601 Reviews
★☆☆☆☆
“Poor service, lies at upgrade, can't be sure phone is new”
Written on: 28/05/2013 by dandi
I remember from before when I had to upgrade how energy draining it is to have to deal with the customer service of this company. They are fond of making offers for upgrade, make false promises to ring you back only to be told that those offers don't exist when you ring the next day and underwent an extensive complaints procedure to get them to match the first offer made. This time round, I have received my new Note II but the 'void if broken' seal on the box has been replaced by some... (read more)
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★☆☆☆☆
“THE SHITTIST CUSTOMER SERVICE EVER RECIEVED!!!!!!!!”
Written on: 23/05/2013
I ORDERED THE SAMSUNG S4 AND THEY SENT ME A SAMSUNG S3 PERPOSLY. I RANG THEM UP AND FOUND OUT THEY PUT S3 ON THEIR SYSTEM WITH A PRICE PLAN THAT DOES NOT EXIST. I FOUND OUT THAT THEY LIED ABOUT EVERYTHING AND THEY SAID THEY WERE GONNA SEND A SILVER BAG OUT FOR ME TO RETURN THE S3 IN WHICH UP UNTILL NOW IM STILL WAITING FOR, WHICH IS OVER A WEEK. THEY KEEP SAYING THEY PROCESSED THE BAG TO BE SENT OUT BUT EVERYTIME I SPEAK TO SOMEONE THAY ALL SAY DIFFERENT STORIES, THEY ALL LOVE TO LIE. I... (read more)
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★☆☆☆☆
“No Phone Received Had to Do a Charge Back Through My Bank”
Written on: 22/05/2013 by DeadLee (1 review written)
I ordered a phone but then cancelled my order. After two months of being told my refund would be in my account the next working day I then had to do a charge back through my bank. Terrible customer service that gave me the run around. AVOID!!! (read more)
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★☆☆☆☆
“Appalling C-Service and money deducted when phone not...”
Written on: 14/05/2013 by Jayanthi (1 review written)
Money was constantly being deducted. When I called T Mobile and enquired as to why I'm loosing money when I'm not using the phone and as a result I have lost £40.00. The customer service came up will all kind of excuses and finally she said she would get the manager to call me back with regard to the refund. However, I didn't receive any calls from them. I called them again and left a message. Finally, a manager called however, hendid not talk about the refund instead trying to sell... (read more)
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★☆☆☆☆
“Avoid at all costs.”
Written on: 09/05/2013 by ukjonny (2 reviews written)
My phone was stolen. I need some documents for insurance from t-mobile and just cannot seem to get them. I have had them "posted" to me twice and although every other letter sent to me finds its way these documents don't. I phoned to complain and was sent to a store to pick up the documents. The store had no idea what I was talking about. I called tmobile and after a chat between the operator and person in the store I was told they couldn't help me. I called again and demanded to speak to a... (read more)
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★☆☆☆☆
“Worst Customer Service”
Written on: 08/05/2013 by cinemaparadisoarecrooks (1 review written)
Terrible customer service, they don't care as now they are EE (Orange & T-Mobile combined) they now have the monopoly. I would have put no stars but it won't let you. Back in January they told me they had added free voicemail. I found out by chance in early April that they had not. When I called I was offered half the previous month's voicemail charges back. They told me that the free voicemail hadn't been documented their end - my fault? I asked if they could review the conversation as... (read more)
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★☆☆☆☆
“UNLOCKNING JOKE”
Written on: 05/05/2013 by MARC2013
T MOBILE HAVE THE WORST CUSTOMER SERVICES AT UNLOCKING YOUR HANDSET SINCE THEY COME EE AND UP THERE PRICE FROM £15.32 TO £20.42 I BEEN UNABLE TO UNLOCK ANY HANDSET WITH THEM THEY ARE A JOKE AND CUSTOMER SERVICES ARE NO HELP AS BASED OUTSIDE THE UK I PAID THEM OVER £80.00 WAIT OVER 3 MONTHS JUST GETTING THE RUN AROUND FROM THERE ADVISER AND MANAGERS ABOUT UNLOCKING MY 4 MOBILE PHONE IN THE END GAVE UP AND WENT PRIVATE AND UNLOCKED ALL 4 WITH IN 5 DAYS THE ONLY GOOD THING ABOUT THEM IS THEY... (read more)
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★☆☆☆☆
“Abysmal service until you say you're leaving”
Written on: 03/05/2013
Recently came to the end of a 2 year contract and was offered a new deal over the phone. Went off to do market research, then called back.. to be told that the deal mentioned the previous day doesn't exist. Repeat this process 2 more times, with the offer getting progessively worse. Like the last reviewer, also throw in some accusations of dishonesty from the T-Mobile assistants - probably something to put in the *Do Nots* in the training manual. Finally, throw in a late delivery of new... (read more)
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★☆☆☆☆
“WATCH OUT! MONEY SUCKING T-MOBILE ASSISTANTS ABOUT!”
Written on: 30/04/2013
I do not recommend this company at all. I advise everyone to stay away from Tmobile. Not only do they have an abomination of a service, they procrastinate in 'solving' your problem. They will go to any length to bleed you dry! I renewed my contract in november 2012 for a discount of £30p/m from £36.00 with the iphone 4s (phone was £69.00). It is almost May and I am still being charged £36.00. I have been in numerous times for them to fix it. All they do is photocopy my contract and... (read more)
Visit t-mobile.co.ukAnnienstevenson's Comment
Written on: 02/05/2013
I completely agree.
I have recently just had a child, moved into my own home (rented accommodation) with my partner. Note- I have not been living in my previous home for, say, nearly a year now.
When I was 19 yo, I regrettably entered a T-Mobile contract that was supposed to last for 2 years. I am now 22 and am still being charged. But I didn't know until I had this company, working through T-Mobile demanding money off me.
I then rang T-Mobile to tell 'this woman' the situation, and she went on to say that I still had to pay all the money from the end of that contract until now and said that it was in the 'terms and conditions'. I told her I did not know this as I have not been living at home, I lost my phone 6-7 months ago (which I rang about a while back to cancel the contract, but was told that I couldn't finish the contract and had to pay until the contract finished and we ended the conversation on that note; I assumed that the contract would automatically finish, as it should). She then DARED to say ' it was your fault then' ... ?!!!? I replied with 'how was it my fault if the guy I spoke to didn't say anything?'
She said, 'you would have gotten letters and texts to tell you'.
I said, 'How would I have got them without a phone, and the fact that I don't even live at that address anymore?'
She said 'Well, it's still your fault'
So as you can gather, she is unprofessional and has no clue about good customer service. I am normally quite a calm person and would not have acted out in this kind of situation but her constantly telling me it was my fault caused me to lose my temper!
Bottom line is, don't get into a contract with them. They will go to every extent to squeeze as much money out of you as humanly possible. Not to mention awful, awful customer service; felt like she was trying to tick me off on purpose.
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★☆☆☆☆
“T-Mobile why is there no option for zero stars? You...”
Written on: 18/04/2013
T-Mobile why is there no option for zero stars? You are money-grabbing, deceptive and all that is wrong with sales .I would never recommend you or EE. The stores are over-populated the by brain-challenged, more interested in talking to other staff members than helping customers. The wait to speak to someone on the phone is agonisingly long, to the tune of rubbish music, and you are free to help customers but you mis-sell instead. I regret all the years and all the money spent when I got... (read more)
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Showing 11 - 20 of 601 Reviews
★☆☆☆☆
“Do not choose t-mobile they will steal your money!!”
Written on: 17/04/2013 by mgarcia (1 review written)
Do not set up reoccurring payments for the so called $5 saving! Unless you have hour's. Of time to make sure they dont steal more money then your bill is monthly. Mach 18,2013 they helped themselves to $113.00 ACH BONUS from my account leaving me overdrawn the make you vest hours day after day to get your money back i have over $200 in fees from their "error" 3days later they credit $82.50 which was 3fees promised to have the $113.00 in 3-5 days which was stolen amount 5 day later notice... (read more)
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★☆☆☆☆
“Disgusted is an understatement.”
Written on: 13/04/2013 by andyrolfe1985 (1 review written)
I have been a customer of T mobile for just over 18 months and called to cancel my contract as it was due to end. The customer service adviser said i will put you onto PAYG (pay as you go). I agreed as I know this is normal procedure when a contract is due to end. I then received a text stating that my phone would revert to PAYG on 14//04/13, on the 13/04/13 I received a text stating that my phone would revert to PAYG as of today. Unaware of this sudden change and now being charged for calls... (read more)
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★★☆☆☆
“Service OK - terms of business poor”
Written on: 11/04/2013 by 0402steven (7 reviews written)
Got a t-mobile contract after moving across from Three last year, porting number and set up went smoothly and generally a pretty happy customer, then got the letter from T Mobile this week that says "we are putting up your contract price, and there is nothing you can do about it" and unfortunately, under the terms of their "contract" they are correct. Why is it, if you have a credit card, you can opt out of rate increases by advising your card company you will pay it off? But these... (read more)
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★☆☆☆☆
“No loyalty or care”
Written on: 11/04/2013 by TMobileloyalcustomerfkedoff (1 review written)
I have been with T-Mobile for years as it is easier to just go with the same that you know rather than going through another company - as u think where ever u are they all do the same. T-Mobile however are awful - always charging me for things that i shouldn't be charged for, LYING which i think is disgusting, even hanging up when i am being polite when i have the right to talk to them like dirt as they treat me that way. they would rather pay out £100 for an error they made to ur bank when... (read more)
Visit t-mobile.co.uk0402Steven's Response to TMobileloyalcustomerfkedoff's Review
Written on: 11/04/2013
If you have had their letter telling you the price of your contract is going up, search the web for the "Ofcom consultation on mobile phone price increases" (if I post a link - this will be removed) they are due to rule if these are unfair terms.
A ruling is expected in June, then put in a complaint/claim under the terms of the ruling. That is what I am planning to do.
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★☆☆☆☆
“They steal your money”
Written on: 10/04/2013 by mitfordsisters (2 reviews written)
Cut off my phone, took my credit (£15+ - not sure what it was) and refused to give it back. This was for a pay as you go phone. I did not know that they'd changed their cut off time for non-use. This is the only phone I have and I need it as an emergency one but rarely use it. Even if it's fair enough to cut it off for non-use, it is NOT fair to basically steal my credit like that in my opinion. Horrible, horrible company. Avoid. If I get a contract or a smartphone I will 100% not be... (read more)
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★☆☆☆☆
“avoid t mobile before you receive £500 bill”
Written on: 08/04/2013 by irshad786
*AVOID T MOBILE NOT TRUSTABLE ZERO CUSTOMER SERVICE* Pros: AFTER MAKING CONTRACT U NEED LOT OF PATIENCE Cons: WILL CHARGE U MONEY FOR WORST EVER SERVICE THEY PROVIDE I HAD CONTRACT WITH T MOBILE COMPANY. FOLLOWING PROBLEMS I WAS FACING WITH ZERO HELP FROM THE COMPANY 1. WAS NOT RECEIVING SIGNAL TO MY MOBILE COMPLAINED ABOUT SEVEN TIME WITH ZERO RESPONSE FROM THEIR COMPANY. AFTER DOING LOT OF DISCUSSION T MOBILE INFORMED THAT SIGNAL IS MY AREAS ARE VERY LOW. I ASKED WHY YOU HAVE CHARGED ME... (read more)
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★☆☆☆☆
“They refuse to help anyone! even high value customers”
Written on: 08/04/2013
This is going to shock you! I am with T-mobile.co.uk. I have been for 9 years. I left because they were treating pretty poorly. I came back after Vodaphone failed to port number for over a week.... Since i hae come back to tmobile my phone bill has 4 times the average what it used to be. Since baack hey have cut off my phone two times(out of two) in a row even though this has never happened for the nine years i had been a customer. no one will be speak to me seriously about this problem and... (read more)
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★☆☆☆☆
“Ripped off £44 pounds a month. Cant believe it.”
Written on: 06/04/2013 by akki12 (1 review written)
Basically , i got my phone HTC ONE SV with unlimited text,internet and calls for £26 a month for 24 months(full monty deal). We went through the set-up and i asked repeatedly that is 26 pounds the final price including vat and the lady staff said yes. we also had to pay 8 pounds a month for clone insurance and £30 pounds upfront cost which we got told at the end of the set-up. I was satisfied with the phone and plan deal but after 3 months i checked my bank statement and saw that i was... (read more)
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★☆☆☆☆
“Waste of time and money”
Written on: 04/04/2013
I was a O2 Customer for years, never had a problem them. But mistakenly I got myself mixed up with this bunch. They told me the phone was unlocked in the store, and it was not. Terrable customer service, big waste of time to try and to speak to a human, let alone one that knows what's going on. I liked nothing about this company. (read more)
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★☆☆☆☆
“Hopeless Website”
Written on: 03/04/2013
I went to the T Mobile website to try and upgrade my telephone. The website is user unfriendly and the 'compare phone' function does not work. Gave up and will try another provider (read more)
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Showing 21 - 30 of 601 Reviews
★☆☆☆☆
“upgrade”
Written on: 27/03/2013 by asadullahshaikh
Hi, em sad i talk with the manger in t-mobile call center.It was the first call center i was un-helped. As last time rep offer me for upgrade .but now they are saying there was no deal like that. They just let me go like that.Now em waiting to end my contract & go with different provider. (read more)
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★☆☆☆☆
“Avoid like the plague!!”
Written on: 27/03/2013
Charges for numerous mystery calls that I'm not making. Rang customer service to ask for an explanation and said I wouldn't pay any further bills if this wasn't looked into. The idiot on the other end came up with this explanation.... You've made the calls so pay your bill, we never make mistakes. That's about the level you can excpect from tmobile customer services!! I now don't use the phone at all, but the mystery numbers (read more)
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★☆☆☆☆
“Bad customer service”
Written on: 26/03/2013 by Ahmet50 (1 review written)
I have been lied to and had the phone put down on me 3 times when trying to sort out my bill. Really rude sarcastic staff, I suppose they can be being so many miles away. The worst company I have ever dealt with really poor service T Mobile. (read more)
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★★☆☆☆
“Say one thing do another”
Written on: 26/03/2013
I have been a customer of t-mobile for two years now and have to say that it is an excellent company so long as you do not have to deal with shops or customer service. Shop - did not offer a service to customers who did not buy their t-mobile contracts from them! Telephone - never get the same person twice when you have a problem and depsite being a communication company operating in the 21st century cannot send emails to the person 'handling your account', cannot send an email to the... (read more)
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★☆☆☆☆
“Lost Phone”
Written on: 24/03/2013
Well franky I was panicking after reading lots of negative reviews. I lost my phone yesterday, reported more or less straight away. And this morning my new phone arrived. No it was not an old crappy one. It was a brand new upgraded model of the one I lost. Very Very happy expecially as I am 4 wekks from my contract finishing. I thought they would palm me off with any old thing. The only negative thing I have to say is T Mobile the person who I spoke to there was an absolute idiot.... (read more)
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★☆☆☆☆
“Be careful”
Written on: 15/03/2013
I have been with tmobile 6 years in january i have upgraded my contract another 24 months but i was charged for the termination fee. When i phoned them they put the money in credit but i was charged this month again. Customer service is joke (read more)
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★☆☆☆☆
“simply diabolical!”
Written on: 15/03/2013
rude people who simply don't care.They hung up on me and just did not care. I would keep away from them and go with 3. (read more)
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★☆☆☆☆
“Rude and Refused to pass me onto a manager.”
Written on: 13/03/2013
T-mobile customer service was absolutely disgusting. Phoned up to pay my bill but dispute an over charge first and also being cut off a lot mid conversation. Its not the first time theyve over charged me and wouldve kept doing it if i hadnt sorted it last year. I was completely talked down to me and disregarded everything i said, naysaying that my signal was worse than ever in my flat which it hadn't been previously. My partner on orange doesn't have these problems and I've checked on... (read more)
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★☆☆☆☆
“WORST CUSTOMER SERVICE EVER”
Written on: 13/03/2013
not only are they dishonest but they are also rude and unreasonable. they usually try to trick you into paying unreasonable amounts for a phone or service. not only have they messed up my orders from online but have also gave me false information. they are terrible! do not buy anything from this fricking company i have been with too long!!!!!!!!!!!!!!!!!!!!!!!!!! (read more)
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★☆☆☆☆
“They have seriously gone downhill”
Written on: 04/03/2013 by mrman365 (2 reviews written)
Been with Tmobile since the days they were called mercury. (over 17 years!) The last two years, they have really gone downhill. The signal is just poor. Always just seem to get 2 bars. More importantly, I kept noticing charges for voicemail and calls on my phone bills. I don’t even have voicemail set up! And Im 100% sure I never made these calls. the Bill was £130. I challenged the charges but didn’t get me anywhere. All they say is, “The charges were applied correctly.” Recently... (read more)
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Showing 31 - 40 of 601 Reviews
★☆☆☆☆
“worst ever”
Written on: 03/03/2013
Took days to port over line. Promised transferring of line would available immediately. Well, 2 days later no service. Call and just the run around promises but nothing. Do not waste your time with T Mobile (read more)
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★☆☆☆☆
“bad bad”
Written on: 03/03/2013 by motley0915
I got t Mobil about 6 months ago, and it never cells I have to go over my bill with them very month. This month my bill was once again 600, ok. Let me get this we have a brace up phone we never us. And my phone and my husband's phone. No down loads, and very month it's sky high, they fix it but it's inlet thy same thing next month. Not get t moble (read more)
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★☆☆☆☆
“Who gives a care company”
Written on: 02/03/2013 by Barr6989
Been a T mobile customer since 2004..never been late on a payment.Service and coverage USB 10 thumbs down. Multiple calls and letters to service and the CEO proves to mean nothing.if they have you under contract your screwed. miss your bill and they will disconnect service.They provide terrible service and coverage .Too bad for you. pay the 200.00 termination fee or deal with it.never would recommend this company or service. (read more)
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★☆☆☆☆
“T-Mobile is the most unethical, unprofessional provider”
Written on: 01/03/2013 by Madho (1 review written)
It is a ripoff company with shocking professional standards around customer service and technical support. Was a customer for abt 2 years. Once the contract ended, I changed the number to another provider. They said they will cancel. But inspite of repeated reminders, they kept charging me for more than 6 months. I lost about 180 GBP to them before after a lot of harassment etc they finally cancelled my account. So much for me being a loyal customer to tmobile for the last five years. ... (read more)
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★☆☆☆☆
“Bad network”
Written on: 26/02/2013 by ClaudiaBauch
Today, the 25th of Feb,the network of T-Mobile has been crashing constantly. Every 2 min, every single website crashes as the connection of T-Mobile simply ends and not Network can be found. Neither 3G or any other network keeps the connection running for more than 2 min, before the whole network is gone again. I literally have to disconnect and re-connect my laptop. As I pay for this service, I expect it to work and not being able to do my work, is really bad customer service. I would like... (read more)
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★☆☆☆☆
“Consider this before signing up with T-Mobile”
Written on: 25/02/2013
I have never written any review or blog before, but after recent events I feel the need to advertise T-Mobile’s incompetence and lack of customer service on as many sites as I can find. I took out a contract with T-Mobile just before Christmas, and transferred my existing Orange number with them via a PAC code. After about 3 days my Orange account was terminated, but the T-Mobile account would not connect. I gave it a couple of days in case there was a delay in set up, no joy. I called... (read more)
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★☆☆☆☆
“*AVOID T MOBILE CHEATERS TIME WASTERS ZERO HELP*”
Written on: 22/02/2013
*AVOID t mobile cheaters time wasters zero HELP* i have got t mobile contract about six month AGO. after 1 week the signal got dropping contacted the customer support it took 1 hour but issue did not RESOLVED. transfer from one department to other is the wastage of TIME. customer service is the worst in the uk CAN'T even speak english PROPERLY. i informed them i getting very low signals even CAN'T make a phone call t mobile customer service said i need to provide them 4 proves that i am not... (read more)
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★☆☆☆☆
“please dial 1 for.......2 years later ......”
Written on: 21/02/2013 by paimeys
i cancelled my t mobile account to have a new account with ee ( who are the same company !) i realised 3 months later that they were still charging me for the old account and on top of that they had charged me twice in one month and both bills were more than my actual contract amount. I was not overly bothered about that as i knew that i would get that money back. but after trying to get through to them press one for this one for that......... 0 of the sections actually related to me and it... (read more)
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★☆☆☆☆
“ BAD PEOPLE THEY END UP IN A COUNTRY WHO DONT UNDERSTAND”
Written on: 21/02/2013
I TOOK A CONTRACT OUT 2009 I SENT IT BACK WITHIN THE 14 DAYS COOLING OF PERIOD SO THEY CHARGED ME 25.89 FOR FEW DAYS USAGE BUT I NEVER RECIEVD NO BILLS NOW AFTER 2 YEARS I APPLIED FOR A MORTGAGE WITCH WAS FAILED DUE O MONEY OWING TO T MOBILE SO I CONTACTED THEM AND EXPLAINED NEVER RECIEVED ANY BILLS AND THEY TOLD ME IT WAS VIA TEXT MESSAGE TO THE HANDSET AND ON LINE BUT HOW CAN THAT HAPPEN WHEN IT WAS RETURNED SO I PAID THE 25.89 AND THEY PUT SETTLED ON MY CREDIT FILE AND NOW I HAVE FOUR... (read more)
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★★★★★
“T-Mobile Are The Best Network In The UK!”
Written on: 19/02/2013
I have been with t-mobile for over a year and i am very happy with t-mobile! One of the customer service staff gave me 500 MB of internet for ever and it was not even included in my price plan and he gave to me for free! and also what is good is that if you are searching the web and there is no t-mobile connection it automatically switchs to orange's signal! t-mobile is the best network ever! (read more)
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Surelysimon's Response to Foleys's Review
Written on: 15/06/2013
Hi,Something very similar has been happening to me in the area where I live,please call me to discuss it may be worth the call as I have some news regarding your signal problem
thanks