T-Mobile - www.t-mobile.co.uk Reviews
Latest Reviews
★☆☆☆☆
Written on: 24/05/2012
“Leaving after many years, here's my story”
Visit www.t-mobile.co.ukAppalling service from T-Mobile. Previously complained a week or so ago Had 2 payg phones, asked for wife's to move to contract, they moved me by mistake, moved me back to payg, wiping out credit, free internet, had to get that reinstated Had 6 month web reinstated on the 13th, 9 days ago. Now receive a text saying I have gone over my fair use limit, i.e. 500mb in 9 days!! I go online to my T-Mobile, download my usage. Since the 13th I have downloaded 18.79 MB, not 500mb. Spoke to first bloke, Patrick,...
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★★★★★
Written on: 23/05/2012
“Excellent customer service”
Visit www.t-mobile.co.ukI went to upgrade my contract in Westfield Stratford city store" everything everywhere "I was given almost every information which would help me in getting a good deal. I must say the customer consultant Nikhil Patel helped me in getting the best deal. He provided me with information of so many upgrade deals and very detailed . Excellent customer service and friendly attitude. I really appreciate it and have come across such a good service very rarely. Anyways.....keep up the same good work. Thanks....
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★☆☆☆☆
Written on: 17/05/2012
“customer service is diabolical ”
Visit www.t-mobile.co.ukT-mobile is the most dishonest company I have come across I asked for my monthly contract to be changed to pay as you go at the end contract term. This was done but my next bill included line rental for after the change , after many hour trying to talk to somebody it was cleared up then the next month I got another bill with a Early termination Penalty so once again I tried to resolve with customer care only to be told I ended it early I had to pay even told when I cancelled the charge was explained...
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★☆☆☆☆
Written on: 16/05/2012
“ T-mobile helping UK mail to do something wrong.”
Visit www.t-mobile.co.ukI have ordered a new contract phone from T-mobile and T-mobile used UK mail as a courier. UK Mail suppose to deliver my new phone on 20/04 but I did not receive the phone. T-mobile sent me consignment number when they delivered the phone to courier and I have checked the consignment number by UK Mail website and found the Parcel delivered and received by Mr. Ali. There is no one name Ali at my address and even I don’t know anyone name Ali. I have contacted T-mobile couple of times regarding this...
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★☆☆☆☆
Written on: 15/05/2012
“The worst customer service ever!!”
Visit www.t-mobile.co.ukMy phone has a hardware dysfunction and it completely shut down my phone. I couldn't even turn it on. Went to the tmobile store, they said they would overnight me a new one. Didn't get it the next day, called 4 times, talked to 3 supervisors and got different stories from each person. By the end of the day it was still unclear if and when my phone was going to arrive. I'm so frustrated my their customer service, I'm thinking of canceling my contract, and telling everyone I know not to use them!...
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★☆☆☆☆
Written on: 15/05/2012
“despicable customer sevice, poor coverage”
Visit www.t-mobile.co.uktoo many things to mention without writing a novel, but i recommend to anyone avoid taking a contract out with this company,. i have three, and cannot wait for all them to expire. yes they may have some of the cheaper offers on the market, but remember this, buy cheap pay dear! with tmobile this is cetainly the case. as a hgv driver i can tell you their coverage, desipte what ever their claim s are, is the worst, even coupling up with orange. if, or should i say when, you have a problem you will...
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★☆☆☆☆
Written on: 11/05/2012
“T-mobile - LIAR.”
Visit www.t-mobile.co.ukAfter having experienced sky high rates from t-mobile, i decided to change my phone from android to regular cell phone (flip phone). I tried to go online and cancel my data plan only to find out that i could not do it that way, and that I have to call t-mobile to do the changes. So there I was, called t-mobile and a male customer service representative named RYAN, who I spoke with, told me that he is going to do the changes that I want. I made sure with RYAN that the changes is not going to lengthen...
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★☆☆☆☆
Written on: 08/05/2012
“Overcharged on bill ”
Visit www.t-mobile.co.ukI was been overcharged for a whole year on my bill trying to sort problem out with tmobile and there a load of s**t had to ring up about four times and still have not done what I wanted them to do. Cr*p at there jobs ...
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★☆☆☆☆
Written on: 04/05/2012
“Stolen phone nightmare”
Visit www.t-mobile.co.ukMy phone was stolen this morning. I had heard that iPhones could be tracked online so phoned the Lost and Stolen line where I waited for 20 minutes and was told that there is no way of tracking an iPhone. I notified the people at my office it was gone (it was taken in the office and I thought if I had dropped it it might be handed in) but was told no phone had been handed in. I then phoned to have the phone blacklisted and was told it could be unblacklisted again if necessary. An hour later a colleage...
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★☆☆☆☆
Written on: 30/04/2012
“Poor customer service, bad business practises”
Visit www.t-mobile.co.uk* They will give you a very poor courtesy handset if you ever send your phone in under warranty. * The fixing of my phone under warranty took 2 months! * Locking customers in to contracts for 24 months is unethical practise (that a lot of companies, and even governments seem to force on us... well ok there is 'choice' but let's face it the alternative leaves us forced to choose long contracts that have very expensive early termination fees hidden in the small print). * Bullying tactics used when...
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Showing 1 - 10 of 422 Reviews
★☆☆☆☆
Written on: 26/04/2012
“11 years customer, dissatisfied to the point of canceling.”
Visit www.t-mobile.co.ukI was with T Mobile for 11 years. 10 of those I couldn't really complain. Last year I had a problem with my ex, and I had a court ordered pfa against him. I needed to cancel him off of my plan, and T Mobile still charged me for breaking my contract, to remove him from my line. I was disappointed that even though I was staying with them I still had to pay to get him off my plan, even with a pfa, it's not like I was just canceling cause I wanted to. I let that slide and I continued with my service...
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★☆☆☆☆
Written on: 25/04/2012
“fraud??”
Visit www.t-mobile.co.ukunfortunatly ive been with t-mobile for just over a year and it was all going fine till 4 months ago, where i went in to enquire on how to use the wi-fi on my blackberry, they didnt have a clue! they told me to connect to a wi-fi connection and use web and walk and i wouldnt be charged, so i did, and guess what! i got charged, and ever since then they have been charging me on average £3 pound more a month, i know it doesnt seem much but it all adds up! the most ive been charged is £4.50 extra...
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★☆☆☆☆
Written on: 23/04/2012
“T-Mobile service”
Visit www.t-mobile.co.ukMy son ordered me an iPhone from T-Mobile for Christmas. The number was registered to him for credit-checking purposes. At the end of December I transferred my Orange phone number to my new iPhone, and T-Mobile took my debit card details. In January my son and I were both billed. I complained to T-Mobile and was on the phone with them for 30 minutes. Originally the man said the contract was for two years and could not be cancelled. Then he said I would have to return the iPhone. Eventually he spoke...
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★☆☆☆☆
Written on: 23/04/2012
“No Customer Service”
Visit www.t-mobile.co.ukHave had a horrendous service both regarding: - provision of useless phones... Nokia N8 supposedly rebooted but with lower grade software, then replaced with another N8 that died, then replaced with dead Lumia 800, replaced with Lumia 800 that has died after 3 weeks...Nokia are incapable of making batteries that work apparently! T mobile having replaced phone 4 times in less than a year still regard I have to stay locked into 18mth contract!.... - non existant customer service, had enough lost earnings...
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★☆☆☆☆
Written on: 23/04/2012
“UNHELPFUL, UNCARING, USELESS.....”
Visit www.t-mobile.co.ukSo, after agreeing to an upgrade they send me the wrong phone (HTC XE. When I asked for them to send me the correct phone they said they do not actually do that model (HTC XL). For the past month I have been trying to get the phone returned. Over one hour and a half waiting on hold or speaking to people who are simply incompetent, I still do not have a 'bag' to return the phone back to them. The attitude of their staff is simply terrible, I would be sacked from my company if I had the indeptitude...
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★☆☆☆☆
Written on: 20/04/2012
“Theft??”
Visit www.t-mobile.co.ukThey won't talk to me by e-mail even though I have a speech impediment that makes phone calls difficult. They closed by emergency PAYG phone down without warning and took the amount left on my account. Why? I wasnt using it enough! They mentioned their regulators recommendations and pointed to T&C's. Do they think I am stupid? Recommendations are not requirements and T&c's cannot overule the law of the land regarding theft. Only interested in sales. No customer service. Never again!!!...
Read full reviewGuest's response to Supasmith's Review
Written on: 21/04/2012
torcher ........
i am with t mobile unfortunatley but its unworthy to be them no good customer services much more hiden charges ...... even they going to charge for uk networks marketing to make them cheep but in actuale very expensive
its enough ....
i want to leave
★☆☆☆☆
Written on: 18/04/2012
“Why I hate T-Mobil”
Visit www.t-mobile.co.ukAfter signing a contract I found out the area I lived in did not get good service. It works fine when I travel but is useless in my home. Of course I still pay full price for this lousy service. ...
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★☆☆☆☆
Written on: 13/04/2012
“OXFORD STREET T STAFF WITH THE IQ OF A PLANK OF WOOD”
Visit www.t-mobile.co.ukNever use T Mobile got a iPhone it was good till it went wrong staff did not careless but they did look like they had the IQ of a plank of wood(APOLOGIZE TO THE PLANK OF WOOD AS WOOD CAN BE USEFUL) .Its a iPhone you have pay for it to be replaced but i was paying £40 something a month and part of this was if it went wrong they would sort it this is what i was told when i got the contract this turn out not to be true.No wonder t mobile as so many returning customers i think not will never use again...
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★★★☆☆
Written on: 08/04/2012
“Reasonable Mobile Phone service EXCELLENT internet”
Visit www.t-mobile.co.ukWell I decided to go to T mobile after having terrible problems with orange. The worst company in the world! The prices are quiet high on pay as you go for T mobile but I think the unlimited text deal of £10.00 a month is quiet good. Best of all is their internet. I moved from vodafone internet broad-brand and decided to give T mobile a try. T mobile internet is however excellent. When you first buy the dongle you first think it is expeicive, £24.00 for the dongle with £15.00 of internet and...
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★☆☆☆☆
Written on: 05/04/2012
“POOR!”
Visit www.t-mobile.co.ukAs the above states this is how T-Mobile have left me feeling about the service that they now provide. Does anyone care at T-Mobile about customer satisfaction? I think not. Endless waiting to speak to someone who always wants to pass the buck to the point where they just end the call. Waited in all day yesterday for my phone and when calling to find out where it is no one has answers. You can almost hear them smirking. Well I am smirking now as after 11 years of this I am off!!! ...
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Showing 11 - 20 of 422 Reviews
★☆☆☆☆
Written on: 04/04/2012
“appalled”
Visit www.t-mobile.co.ukfirst of all tmoblie have mistaken my contract for an iphone contract which has been costing me 50 pounds instead of my 20 pound contract secondly all three of my kids 20 pound contracts were 30 pounds instead of 20 pounds tmobile claimed this was a system error thirdly i insure ever one of our phones with tmobile and my son being a boy damged his and we told tmobile the general reason and the broken phone but didnt not believe us and said we had damaged the phone on purpouse to get a new one so...
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★☆☆☆☆
Written on: 01/04/2012
“T-Mobile Slapped! Price Increase 3 Months of New Contract ”
Visit www.t-mobile.co.ukDodgy, Dodgy Tactics from T-Mobile. Had a mobile on contract since 1996. I've never used T-Mobile before and never will again, everything that could go wrong with this deal has right from the start. And the latest - Inside of 3 months of a new contract with T-Mobile via Tesco, I get slapped by an increase in monthly bills. A 3.7% rise! Absolutely Pants T-Mobile. From day one, the company that handle the Tesco sales 20:20 Mobile Group of Crewe working with T-Mobile have been a disgrace. Wrong phone...
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★☆☆☆☆
Written on: 29/03/2012
“The absolute worst there is”
Visit www.t-mobile.co.ukSo after changing from sprint of six years to T-Mobile which by doing I should've received money off my bill cause I kept my phone number to go to a better service plan i thought, that actually dropped your calls every 30 seconds you have a better shot of making a phone call by yelling out the window and hoping that someone hears you and then when you call customer service they tell you if they talk to you And Don't hang up on your call or threaten you with an attitude of if your not happy pay 280...
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★☆☆☆☆
Written on: 24/03/2012
“Avoid this company at all cost.”
Visit www.t-mobile.co.ukAvoid Avoid Avoid.... even if it is free. I took a 2 year mobile contract with T-mobile in Aug 2010. In September 2011, I moved from postcode SE7 8AY to my own place at SE7 7FL, both in London, just 10 min walk apart. Since then I got sub-standard service from T-mobile with calls dropping and network fluctuation, incoming calls going direct into voicemail. The problems persists outside the house too. I reported about this problem in Oct 2011 and I was made to run from one department to another with...
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★☆☆☆☆
Written on: 21/03/2012
“Appalling!”
Visit www.t-mobile.co.ukIn Dec 2009 I bought T Mobile broadband through carephone warehouse. It was one of those deals where you get a "free" laptop. The contract stipulated that I make a minimum of 24 monthly payments which I did. So on 29th Dec 2011 I called T Mobile to cancel the broadband, the operator confirmed I could and so I cancelled my direct debit. Simple, or so, you'd think,unfortunatley not. The operator then went on to try to sell me a mobile phone and we discussed tarrifs and phones. I told the operator...
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★☆☆☆☆
Written on: 11/03/2012
“Dodgy practices”
Visit www.t-mobile.co.ukI have just renewed my contract with t-mobile. During the phone calls to their customer services they offered 3 months free insurance. They failed to mention that I would be billed after the month period. Luckily this was something that I was aware and made a note to cancel at the end of the period. What tmobile didn't tell me was that the insurance was being sold through another company (Fonesafe) and tmobile had given out my bank details. I urge anyone who is thinking or has taken out this insurance...
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★☆☆☆☆
Written on: 10/03/2012
“Fraudulent Practice”
Visit www.t-mobile.co.ukI recently cancelled my contract with Tmobile but three months later found they were still taking money from me.They say this is because when I left them I requested my PAC code then didn't use it.Apparently I am not allowed to change my mind and by not using it was agreeing to continue with my contract despite the fact I had given them a month's notice of leaving as I was supposed to do. They have evaded my emails and been rude bordering on aggressive in their response. As a 'gesture of goodwill'...
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★☆☆☆☆
Written on: 01/03/2012
“T Mobile customer service is very poor”
Visit www.t-mobile.co.ukBack 5 years ago t-mobile was a great company, but now when ever you want to speak to the customer service team you'll probably have to wait for 2hr or maybe try day after day, its impossible to get hold of them when you're in deperate need of them, plus you get charged 40p per minute. now i have joined o2 and they are so much better, with o2 you dont get charged in speaking with the customer service plus they are all fluent english speaking, and they answer straight away, or alternatively you could...
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★☆☆☆☆
Written on: 22/02/2012
“Loyal Customer for 8 yrs, not oging to me soon, horrible ”
Visit www.t-mobile.co.ukHave been with them for 8 yrs, and recently ran into a lot of problems, first i got a 2k bill because they for got to turn the unlimited text on even though my account said i had, then im getting charged for double min, when i dial a call for 22 sec i get charged 2 min. called them 5 times, they do not want to do anything. called the vice president today waiting on a phone call back. ...
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★☆☆☆☆
Written on: 16/02/2012
“Connection error/ Network Busy, 1min max calls. USA...”
Visit www.t-mobile.co.ukUsing a Nokia 5230 in the SE18 area of London T-mobile can deplete you of sanity, placidity and patience. After a year of a 24-month contract and constant fobbing off, I just want to throw the nasty 5230 junk with its garbage tmobile sim card at the wall. Even within sight of 4 mobile phone transmitters; the phone freezes up with 50% of incoming calls, cannot handle more than 2Mb of website at any one time without crashing, and just when you thought a repulsive phone couldn't get any more sickening;...
Read full reviewJrflight's response to Guest's Review
Written on: 16/02/2012
If I got an electron (e-1) for every time the garb cut off. I'd be an electricity mogul by now.
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Showing 21 - 30 of 422 Reviews
★☆☆☆☆
Written on: 14/02/2012
“Tmobile Iphone Insurance Scam ”
Visit www.t-mobile.co.ukI have recently moved to T-mobile and got the new iphone4s. They have suggested I take the insurance inclusive of the deal and so I did, but they failed to inform me who i was taking the insurance from and especially the ludicrous terms and conditions of the insurance company they have partnerned with - Phonesafe, Homecare Insurance Ltd, HOLGATE PARK,HOLGATE ROAD, YORK YO26 4GA, Company No. 02793290 As you can imagine I have had iphones before and they had been lost, damaged or got stolen. Never...
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★★☆☆☆
Written on: 14/02/2012
“T-Mobile probably the worst.”
Visit www.t-mobile.co.ukSame experiences with the network going down,most of the time the 3G gets no signal at all and i live in the centre of town thought it might work as there is a mast on the outskirts about 1/2 mile from me.Same with the broken phones my last phone was sent back 3 times with the same problem coming back again after a 4th time was eventually fixed when they put a new motherboard into it.Reading through the T&C's after the 2nd time i should've been given a brand new phone.When i did bring this up with...
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★☆☆☆☆
Written on: 10/02/2012
“Worse customer service ever!”
Visit www.t-mobile.co.ukI have called TMobile on numerous occasions for the past 3 months. Needless to say this is still ongoing. Managers do not call you back when you are promised a call back within 24 hours. Poor communication between departments as they outsource some of their call centre. Very rude customer service when you are unlucky to get the ones outsourced... I do not recommend TMobile at all. Cant wait for my contract to end!...
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★☆☆☆☆
Written on: 20/01/2012
“Customer service”
Visit www.t-mobile.co.ukThe worst customer service,they should train them so they can know what to do.I upgraded the old phone and new one(Nokia Lumia)comes with totally different sim card so i couldnt use the old sim card in the new phone.Of course all they have to do it in the store is to activate the new sim card but they didnt.I called customer service,going from one to another customer representative finally reach the activation service and believe it or not after she(some lady with broken English)took all my information(3ppl...
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★☆☆☆☆
Written on: 19/01/2012
“customer service”
Visit www.t-mobile.co.ukworse customer service ever cant speak or understand english. never ring you back...
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★☆☆☆☆
Written on: 12/01/2012
“Before the account was fully opened T-Mobile let me down”
Visit www.t-mobile.co.ukI was fed up with the signal I got with Vodafone, and a friend recommended Orange, but they are a bit pricey - So I thought I'd try T-mobile with its option of using Orange footprint as well. Got a great phone that I'm sure I'll love once I've got used to it. And the people at T-mobile were pleasant and helpful until today - but they were the sales team. THE SUPPORT TEAM ARE A WHOLE DIFFERENT BREED! As my Vodafone account ended yesterday, and I had given T-mobile my PAC code last week, so I could...
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★☆☆☆☆
Written on: 29/12/2011
“DONT TOUCH T MOBILE”
Visit www.t-mobile.co.ukKeep away since having my phone it has frozen on me network goes down all the time phone freezes, they claim to fix it it is still the same the tarrif moves all the time I dont do anything different!!! When I call up to talk to them about it I am left on hold in between talking to people for ages then they hang up they say they will call me back they never do!!! There are so many networks out there that are so much better they have renewed my contract with out my knowledge now I am stuck for another...
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★☆☆☆☆
Written on: 14/11/2011
“Never EVER again - they are useless!”
Visit www.t-mobile.co.ukWhere to start with my rant! I have been an O2 customer (who are brilliant by the way) for years and had 3 accounts with them. My youngest daughter was looking to change her phone and it was only T-Mobile who were offering the one she wanted so ok I thought, give it a go. At first everything was ok until 5 months in when my daughter started going over her minutes, that is when the fun started. I contacted T-Mobile no less than 6 times asking for some help with this. I asked if the account could...
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★☆☆☆☆
Written on: 13/11/2011
“Horrible”
Visit www.t-mobile.co.ukI went in Wood Green T Mobile and done a contract worth £60/month.I ended up in the second month to pay £200. apparently I spoke overseas on top of my 60 min (I really don't believe this).When I called customer s. they said they are not sure about £20 on my bill and they will take it away(wtf...)then they said they are charging 40p/min for Lyca and Lebara. No one at the shop mentioned that when I signed the contrat. Anyway when I went back to the shop for an explanation, why I was misled, they...
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★☆☆☆☆
Written on: 27/10/2011
“rubbish”
Visit www.t-mobile.co.ukspent so much money on contract that was not worth the money was given new contract was lied to about the price per month i cant wait for my contract to be over....
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Showing 31 - 40 of 422 Reviews
★☆☆☆☆
Written on: 29/09/2011
“Not recognising 074 as UK mobiles & charging...”
Visit www.t-mobile.co.uk- There is no disclaimer (* or any other symbol stating special conditions) against the minutes allowance (which is claimed to be for Any network, any time) - There is an obscure hidden section WHICH I GOT from customer service, and the number specified is 070. EVEN IF I found this, how would I never imagine 074 to be part of that. - Also, how can someone know of internal politics between T-mobile and Lyca, because of which they DON'T treat Lyca as a mobile service provider. Lyca has a UK mobile...
Read full reviewAttibutt's response to Guest's Review
Written on: 09/10/2011
I TOTALLY AGREE WITH YOU THATS THE REASON I SEARCH TO WRITE REVIEW ABOUT T-MOBILE RUBBISH CALL PLAN
FUNNY THING THAT THEY SAID TO ME WHEN YOU ADD SOME1 NUMBER ASK THEM WHAT NETWORK THEY ARE ON!DAH!
IF THEY ARE ON LIBRA GT ON ANOTHER NETWORK LIKE THEM THEY CHARGE ME IF I CALL THEM
★☆☆☆☆
Written on: 20/09/2011
“Disgusting, Appalling Customer Service.”
Visit www.t-mobile.co.ukWoW Cannot believe that i am writing this, i am a T-Mobile employee and i have just had the worst possible customer experiance ever. i called up 5 months ago and cancelled 2 lines i was given the speal about keeping the lines on which was great thats their job however 5 months late I look at my bank account to see why i had incurred a bank charge and i was having bills of around £120.00. So i called up T-Mobile and they said that i had 4 lines on my account i have advised this is not the case so...
Read full reviewGuest's response to asylvia's Review
Written on: 21/09/2011
It took for me ages to manage to get out of my contract. Thet do not look after existing customer just trying to hold you down to your contract even if it is expired (happened to me).
Oh By the way T-Mobile also sells your personal data to third parties. You will get lots of spam text messages and they also sell your contract details. Report them to ICO.
★☆☆☆☆
Written on: 19/09/2011
“T-MOBILE ARE ROBBING LIARS WITH NO CUSTOMER SERVICE”
Visit www.t-mobile.co.ukI phoned up to have a sim only contract, they offered me a sim only deal of 300mins and 300 texts for £10 a month. i explained i didnt think that was alot for £10 a month and i felt 02 had more deals. the telephone salesman said that he would send me about a sim and arrange the contract and if i could beat it with 02 all i would have to do is not activate the sim card. i called up 2 days later and said i do not want the sim card as 02 do infact have more offers and generally speaking are a better...
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★☆☆☆☆
Written on: 08/09/2011
“Liars and Scoundrels.”
Visit www.t-mobile.co.ukDisgusting. I was told as a customer for more than three years I could have a free upgrade handset and discount on my contract. Brilliant, I though! Oh, how wrong I was. The handset arrived two days later as promised, but it was the wrong handset. I had been promised the newest blackberyy Curve and had been sent the old one, that is a lot cheaper. I didn't mind this very much, as my £20 a month 24 month long contract would be going down to £17.50 a month for only 18 months, with an upgrade at...
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★☆☆☆☆
Written on: 22/08/2011
“APPAULING PREPOSTEROUS HORRIFIC TERRIBLE ABSURD ”
Visit www.t-mobile.co.ukThis is absolutely horrendous , the customer service is appauling. i ordered a blackberry 9300 and i was told that the delivery is scheduled for monday i waited all monday then finally rung them up about it not arriving , the women seemed mentally challenged due to lack of care for the customers, she claimed i did not order any phone , enraged i hung up and called again then a man told me THAT THE DELIVERY MEN HAD TROUBLE LOCATING MY ADDRESS WHEN MY DOOR IS SO CLEARLY VISIBLE THAT A BLIND MAN CAN...
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★☆☆☆☆
Written on: 10/07/2011
“Never get a Mobile contract with T-mobil”
Visit www.t-mobile.co.ukI changed from O2 after 3 years of being a gold client due to the attractive promotion of T-mobile for a HTC Desire S. The phone got faulty after 6 weeks. I took it to the shop and is now over 15 days that happen, still paying for a full contract and the hanset hasn't been sorted yet. Everytime I go to the shop in Bournemouth they laugh in my face and say sorry it's nothing we can do. I am tighted with them for the next 16 months and to be honest I has been the worst decision ever. Do never get...
Read full reviewGuest's response to Guest's Review
Written on: 07/08/2011
I have been with T-Mobil for years with no problems. However, since they merged with Orange my signal at home (Northamptonshire) is terrible which means I cannot use it! And yes I have tried each room and the garden. I am tied in for another 8 months; will NOT continue with T-Mobile when it has finished.
Guest's response to Guest's Review
Written on: 22/08/2011
I must admit they are pathetic, I took a contract last year March , recd a faulty handset returned it for another one and when I broke my phone this April phone safe insurance denied replacing my handset and demanded for proof exchange as they have a different IMEI number on records(worth to mention this insurance is sold by T-Mobile and you would expect them to update their records for change in info) it took 1 and half month for TMobile to send me proof of exchange I was frustrated and purchased a new handset as my profession demands support for certain days.
I've use Vodafone and O2 but never come across something cheap as T-mobile where u pay £10 for replacing SIM.
Customer service is terrible, they don't give u an incident number don't disclose their full name and no calls recorded, I requested my call transcripts paid them for it and recd irrelevant information.
I was a O2 customer for 4years left them last year march for HTC DESIRE ON T-mobile. I'm glad I will end my contract Nov 17 this year.
Please don't switch go T-mobile just becos cheap deals on smart phone and unlimited Internet.
Just to remind people quality never comes cheap and T-mobile absolutely miss quality parameter in their mobile and customer service.
Guest's response to Guest's Review
Written on: 19/09/2011
i have been with t-mobile no problems at all been on cntract withthem for 2 years now not a singl problem eplced my broken phone within minutes and were very friendly and sent me proof of purchuse with in 3 - 4 working days so people who say dont get a contract out with them i strongly disagree i went from o2 to t-mobile and i find t-mobile better
★☆☆☆☆
Written on: 20/06/2011
“AWEFUL. DISGUSTING. SHAMEFUL. APPALLING. SIMPLY THE...”
Visit www.t-mobile.co.uk>>>I tell you now: do not ever join tmobile network! EVER!! ever never ever NEVER!! signal coverage: the worst in the world i had a phone for 15 years, i never got bothered with network coverage until i join this sh*tty network. how the hell is that possible? signal is irregular (comes and goes). people around me have full network and i got nothing. simply TERRIBLE. city or train or country side or anywhere else for that matter, it is SUPER-RUBBISH!! customer service: forget about customer and SERVICE....
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★☆☆☆☆
Written on: 19/06/2011
“Terrible Terrible”
Visit www.t-mobile.co.ukThe worst customer servive EVER-- rude, aggressive, raised voices- and do not sort the matter. Get charged for numbers not even told will cost extra- bills are "sent" but never received not even a text to remind you- and then they ring you about 20 times a day to tell you your calls are now suspended after they sent you a bill- which each month never arrives. They are awful- and the worst thing is cant seem to find a suitable alternative. The signal is good. The service is awful and for that reason...
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★☆☆☆☆
Written on: 05/06/2011
“T-mobile ripping of customers”
Visit www.t-mobile.co.ukThey say some UK mobile numbers (Lyca, Lebara, etc.) are not standard mobile numbers. Now how would anyone in god's name find out out just by seeing the number ???? Lyca and Lebara also starts from 07 just like rest of the UK mobile numbers. And when calling such number, they wouldn't even give a warning message that it is non-standard mobile number. You will be in shock of your life when you receive the bill that you thought you have been using your allowance where as they have been merrily charging...
Read full reviewGuest's response to cnrathi's Review
Written on: 06/06/2011
the contract states any UK registered network, section 3.4 of the contract states you are not covered for non-geographical numbers, that basically means any company not registered to the UK, Tmobile have taken lyca to court where lyca won the rights to the 074 numbers they were renting form tmobile, yes it is nearly impossible to knwo the differenece however here is some help
The current range of numbers used by Lycamobile begin with:
07404
07405
07417
07424
07438
07440
07466
★★★★☆
Written on: 03/06/2011
“Better than my previous networks!!!”
Visit www.t-mobile.co.ukJoined T-Mobile after having some issues with talktalk, they only had my custom for a month. I have been with Virgin mobile, Tesco mobile and TalkTalk these haven't lived up to expectations. So I tries T-Mobile as most of my family are with them and I can see why they are. I chose the 30-day rolling contract at £10.21 (100 mins, 100 txts and unlimited landline talk) I was offered a deal from virgin mobile for 100 mins unlimited texts for £5 so rang t-m this morning to tell them virgin's offering...
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