written by sugarartist on 28/08/2011
Shortly after I had this steamer the handle came off the lid and the lugs broke on one of the baskets. I phoned Tefal, they were sorry and sent a new lid and basket with no charge (still under guarantee). However the handle came off the second lid very quickly. I have glued it back on pro tem. Then one of the baskets cracked all round the top - threw it out. Now a second basket has cracked down the sides. I still have one left but that is not really enough so have been looking at replacing it but having read these reviews I am very reluctant to buy Tefal again as their steamers appear to be very flimsy indeed. A pity as they have a good name for kitchenware but the plastic these are made of needs a lot more research. Have they never 'road-tested' them before putting them on the market?
written by on 19/09/2010
Cooks veg really well but the handles on bowls are easily damaged and if you have to replace more than one 15.99each plus post. you're better of buying another one as its cheaper than replacing all three
written by on 21/08/2009
we have only had this steamer since xmas 2008 it does the job of cooking very well which is what we expected for a tefal product.The let down are the poor quality of the plastic baskets which apart from the number 3 one have cracked and broken the steamer is used nearly every day.I would buy another tefal steamer but only if the plastic baskets are of a better quality.
written by on 21/07/2009
Unfortunately my lid broke ages ago on my tefal 616119 steam cuisine, have been trying to use without it and burning hands - now tried to look for a spare part and can't get hold of one - what a waste of money - don't want to keep adding to the waste sites, but looks like I'm going to have to and buy another one! If anyone can advise where I can find a lid, please post it here! Thanks.
written by baglady on 25/10/2008
I have been happy with my Tefal 616119 Steam Cuisine 3 Tier except for the fact that basic replacement parts are unobtainable. Fragile plastic basket bases. Lugs broke on two out of three only after a few uses. But where do I get parts?
written by on 03/02/2008
If you don't mind it looking scruffy after a few uses then this is an item that works well. However I'm not happy about the broken lug after only a few uses as the cost of replacing this part is prohibitive.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
437408_Sarahmumof2's Response to baglady's Review
Written on: 02/02/2009
I would like to know where we can get replacements too.