Written on: 18/11/2013
So after signing up to 2checkout with them telling us how secure and safe it is. It is the complete opposite. It is the worst payment service I have ever seen or used. Expensive, poorly supported and rubish for sellers. We started selling stuff on our website, we installed the 2checkout module. We were then able to take payments in different currencies which was handy. They have a feature in the admin for 'fraud review'. Which someone accesses the transaction and passes or fails. THIS IS... (read more)
Written on: 07/11/2013 by shemeri
Worst ever. I have started selling through 2checkout and sold for around $600 and after all that, they decided to close my account claiming that I am not entitled to sell. The worst part is, that they refunded all the Money back to customers without asking me and without a permission. My customers already got these products and now I have lost all these Money before of this terrible 2checkout. (read more)
Written on: 10/10/2013 by agelico
Having sold on Amazon & CCNOW for years I have become accustom to some very logical and helpful features that help independent sellers manage their account and clients. 2checkout plainly doesn't care about helping the seller. No easy way to find out what orders are pending/shipped, a dozen mouse clicks and a search will get you there. No notification of deposits. It just isn't a user friendly process. (read more)
Written on: 26/08/2013
I had a question regarding my bill and called the help line posted on their web site..for USA it is just a recorded message that does not provide any help and no option to talk to a real person I am thinking this is not a legit business... (read more)
Written on: 15/08/2013 by kleinbrak
I had an account with 2Checkout for a couple of years. They just cancelled my account without warning. Customer service unhelpful and not willing to work with me. Luckily I have a number of storefronts, but if this had been my only storefront my business would have been ruined. (read more)
Written on: 17/06/2013 by arumchak (1 review written)
DO NOT make the mistake of signing up with 2checkout, unless you want to suffer like me! I consider myself a typical internet marketer selling my own digital creations such as ebooks, templates, etc. I have been in business with this company as a vendor for the past 5 years. All of a sudden they make my account inactive and I lose my sales. This they did without any prior warning at all. I discovered this on my own when I found all my order links showing a 'parameter error'! When I... (read more)
Written on: 06/06/2013 by Scammedby2checkout
Our experience with 2checkout, is that we are an Internet marketing consulting company who contacted them about credit card processing services. The 2checkout Agent pitched their service as unique, and 100% secure, in that the seller logs into the 2checkout Interface and emails the client an Invoice for payment. The client accepts the Invoice and responds through the link contained in it to make payment. This was described as “100% secure”; eliminating the need to collect card... (read more)
Written on: 03/05/2013
They closed my account instantly without even a notice. Also after the account was closed $200.00 disappear from my balance and they didn't even paid the remaining balance. No answer from the support. Stay away ... very suspicious way to calculate the fees. This is after almost 3 years in working with them and more then $120,000 in sales. (read more)
Written on: 29/04/2013 by kcrules (1 review written)
DO NOT use 2checkout.com as your merchant, they can shut you down without any notice. My account shutdown after using them 3 days and everything's GONE, my customers gone, my business GONE, all the time, money, and efford I put in, GONE. Avoid them if you can before making same mistake!! (read more)
Written on: 26/04/2013
Please stay away from 2CO. They do not respect their own rules. They can close your account immediately without prior notice and will refuse to pay your balance. After contacting, they will tell you "we're sorry", but actually they dont care. Many people was affacted by their "business". Stay away. (read more)
Written on: 13/04/2013
I joined checkout as a seller for my small business to offer card processing online for customers that did not like our other gateways. Last year I had 50+ transactions and 1 customer reversed their credit card on me. Today I have been "removed from 2checout service" because of too many reversals and fraud attempts. STAY AWAY SELLERS!! their support is horrible, communication is poor and they certainly are not international. (read more)
Written on: 11/04/2013
Their checkout process is horrible. I've been unable to purchase from a seller using 2checkout. They reject any card I give it and any paypal account. They provide no useful error messages and don't provide any way to contact them to work things out. Completely useless. (read more)
Written on: 30/03/2013 by craigedmonds (1 review written)
I have (had) an account with them for 8 years, never had any chargebacks no issues with my account and processed ten of thousands of $ in that time. I am a registered legit US business for over 12 years and not a back alley fraudster. Recently I had TWO chargebacks for €15 each (first ones ever after thousands of transactions) and they advised me not to refund the chargebacks through the 2checkout control panel and let the chargeback system do its work. I followed the advice of 2checkout... (read more)
Written on: 16/03/2013 by dbrench (1 review written)
I recently paid an application fee to 2checkout and although there was no guarantee I would be accepted I was supposed to hear within 48 hours whether I had been or not. Never heard a thing and my control panel just remained in pending for weeks, until I finally made a complaint with Paypal and tried to get my money back. Unfortunately they (Paypal) couldn't claim in my favour as there was a terms and conditions in the small print that the fee was non refundable. However I still think they... (read more)
Written on: 14/03/2013 by Bearstar (1 review written)
I have been trying to set up a merchant account for nearly 2 months with 2Checkout and the experience has been terrible. I have set up several other merchant accounts and the process has taken 3-5 days tops. In this case, 2CO would send me emails requiring information, I would return the information the requested immediately, and then my application would go nowhere. When I called back, they would say they were waiting for x,y,z, items I had sent them weeks beforehand. The final kicker... (read more)
Written on: 31/01/2013 by 2cosucks (1 review written)
Was processing with them for years, over $1.5m in sales, and they just shut the account down. No warning or anything. I remember looking for reviews on them before I went with them, and thought it couldnt happen to me. IT DOES. If you process with 2CO then you are running a MAJOR risk to your business. Set up a secondary account with another provider and learn from my example. Their fees are also ludicrous, their staff are belligerent and unhelpful, there is NO Reason to process with... (read more)
Written on: 04/12/2012 by Rocketsquash (1 review written)
Don't ever ever use 2Checkout, I had the absolute worst experience with them. They simply closed my accounts, no warning or anything. Very poor level of service. I strongly recommend not using 2Checkout - they don't give two hoots about your business. I recommend Payza, a fantastic company, switched over to them, and no problems at all! (read more)
Written on: 09/11/2012
I don't usually leave reviews, but thought I would add mine here because it seemed needed. I almost didn't join 2checkout just because of the reviews here - I have to say - I'm really glad I gave it a try anyway. I've been using them for a long time and, knock on wood, I haven't ever had a problem. The actual per transaction fee and rate are exactly what I've seen and used on any other credit accepting program. They are totally normal rates. I use to use virtual terminal for shows -... (read more)
Written on: 25/10/2012 by neoorder
Reviews show that sellers are not happy!! well it sucks equally for buyer as well if not more... There is no buyer protection whatsoever. There is no check on sellers integrity therefore you can never be comfortable doing business with them. Responses from customer support are just awful. they will try their best to dodge the real question and end the discussion with a lame excuse. In short its an easy no questions asked payment portal for shady businesses. PLEASE DO YOURSELF A FAVOR AND... (read more)
Written on: 19/10/2012
Been using 2Checkout for 8 years now, selling downloadable software, hardware and charging our resellers via invoice. Sales so far exceeding $100K. A couple of very minor hiccups along the way but everytime this was solved quickly by talking to their support. No issues with fraud, charge backs etc. Yes, some sellers will have problems but most end up having it because they haven't read 2CO's terms or sell shady goods. (read more)
Written on: 04/10/2012 by jak-et-bernadet (1 review written)
hello, i used 2CO for a pharmacy business (ok some people will complain but i had no choice..). i created a plug in to make them allow all kinds of business. easy to use and to integrate. you can message if you are interessed. now i decided to sell it (or get a % on the turnover after application) send me message for more information regards (read more)
Written on: 12/08/2012 by dave111223 (2 reviews written)
Our company sells (legitimate) sporting goods from Thailand. We had our PayPal account frozen for 2 weeks (for no valid reason), this pushed us to look for an different payment processing. After applying for ALOT of merchant accounts we decided on 2Checkout. The fees are a bit higher than Paypal, but this is counterbalanced by the better exchange rate on money withdrawals. Overall I've been very happy with 2Checkout, you don't really need to think about your payment processor, which is... (read more)
Written on: 05/08/2012
I used PayPal, Skrill (Moneybookers) and Alertpay and finally 2checkout and I want to say that this guys are The worst gateway I ever use! Don't use this if you are selling e-goods, software or other. Their Fraud review staff will review your order in 1-3 days and finally will refund your money to buyer and this without buyer request. So if you want to loose your money, use it! (read more)
Written on: 17/06/2012 by newbietoprofessional (3 reviews written)
I would not recommend 2Checkout payment processing services to anyone who wants to sell online. Their anti-fraud security system is atrociously weak and the online credit card fraudsters know this. For example, when I used to use them, they declared several transactions (running into thousands of dollars) as authentic and valid, only to later on bombard me with charge-backs which could not be contested because apparently the transactions all had the same credit card number but different... (read more)
Written on: 16/06/2012
Very tired of dealing with this company. They are easy to take your customers payment, but they have found an excuse to keep those payments for a month now. The point of using 2CO was to avoid problems we were seeing in PayPal. Well, At least Paypal DID payouts. 2CO has not. Every excuse you can think of, and new ones too. Angry customers , and we ended up having to ship out on our dime because the customers money is tied up with this BS company. They seemed OK with the first small... (read more)
Written on: 11/04/2012
Dear 2checkout, We are very displeased with your company. Upon opening our 2checkout account we informed several employees what our company is and does. We specifically sent you our 'terms & conditions' stating that customers must pay in full 60 days prior to their tour date. Without informing us you refunded one of our clients $7,725 and called her explaining that we might be a "scam". This is NOT appreciated, and you have actually cost of hundreds of dollars purchasing this customer's... (read more)
Written on: 05/03/2012
We are online retailers in business since 2009 by the name of tradersindiaonline.com We recently switched over from paypal to 2Checkout as our payment processor. The very first transaction with 2Checkout was a horror. Order # 4651219275 dt 5th March 2012 for 3 Pieces 7" Ainol Novo 7 Android 4.0 Tablet PC shipping by Air Mail to Russia for $449 (All Inclusive). We got an email initially from email@example.com saying that its ok to proceed with the order and everything has been verified. We waited... (read more)
Written on: 05/12/2011 by JasimineRose
We've been with this company for less than a year (we use them for online sales at a site of ours) and they are very expensive. They charge about 5.5% of the transaction and then 55 cents. It's really ridiculous how much they think they deserve of a sale when their service is poor. I won't get into details because I don't want them to cancel our account as we're still with them (I'm sure they would actually over a bad review, it's just how these people tend to be). HOWEVER, when we signed... (read more)
Written on: 17/09/2011 by Ames1953 (1 review written)
Did not like the fact that my money was taken from my account and i have not recieved the goods, nor have they answered emails or the phone and even the easy pay company says can't show the page i have well and truly been had, and my pension has been stolen. (read more)
Written on: 11/04/2011
I used this site to pay for my website a year ago. For no reason at all, it blacklisted my credit card. (I've always had good credit and paid online many years with that same card...the card was good.) Anyway, me, thinking there was a glitch with their site, entered the numbers twice more. That was when I was also BLOCKED from using my own card. I had to call their emergency 1-800 number at 1am to find out that I was blacklisted because of the uses. (Talking Fraud...on my OWN card used by... (read more)
Written on: 04/04/2011
I am currently trying to get a refund from a fraud website which I paid through 2Checkout. Their communication is enragingly confusing and incoherent. I have no idea what they have or haven't done, if anything. (read more)
Written on: 19/03/2011
i had my account with 2checkout. Suddenly without any proof they banned my account and took all my money. bad customer service .beware (read more)
Written on: 06/03/2011
I have used 2Checkout for the past six years and have never had a problem. I would reccomend this payment process to anyone without reservation as it is the best deal going for my needs.
Darcy Lloyd (read more)
Written on: 04/01/2011
I had an account for 3 years with them did 1000s of transactions with them. Then suddenly they closed my account told me my one of my products from the 5000! violated their TOS which it didn't.
I politely was inquiring why it happened and they told me if I continue to ask questions they will keep my money that was on hold with them. It took 5 months before they sent me money after ducting some made up fees plus others.
Funny thing is that still to this day I find literally 1000s of websites... (read more)
Written on: 08/10/2010 by andrewhost (2 reviews written)
wow what a reviews :) I use 2co for 4-5 years by now and so far had not many problems with them except really slow support but as for the payments they all good. (read more)
Written on: 18/05/2010
i had my account with 2checkout and number is 93163. Suddenly without any proof they banned my account and took all my money. Now all my hard earned money is gone and now they are telling my clients that i sold illegal stuff while i was just selling hosting i even told them to email all my clients and confirm what i sold to them but they are just a scam and eat up money.
Never use them i guarantee its a scam company (read more)
Written on: 17/12/2009
they are the pits ..
after signing up with them and being informed on the telephone are our accounts set up fee would be refunded it wasnt!
we then intergrated the system with our website and started to take orders.
unaware with most certainly not informed 2 checkout decided to with hold 15% in reserve. no contact about this even it states they discuss this with seller on their terms.they refuse to answer why they had done
all was ok, we had been verified, the sale had been... (read more)
Written on: 04/12/2009
I would recommend very strongly not use 2co or 2checkout as your online payment processor. They have very ridiculous and stupid system.
1- Your customer places an order and pays through 2co.
2- 2co sends you email confirming the order, passing the payment and asking you to process this order or deliver the service requested by customer.
3- You process that order after 2co confirmation.
4- Your account is charged a processing fee and a percentage of amount is held extra in addition. 2co... (read more)
Written on: 13/10/2009
The only reason they got a one star is because this site does not allow for a zero.
When I decided to close my account I found out that they had already closed my account, without my permission. (thats nice, I was operating a web site and no one could purchase anything even if they wanted to) When I asked for the balance.... even after verifying my information they refused to send me my balance. They refused to send a check to the name and address on file. Despite having my... (read more)
Written on: 08/10/2009
I used 2checkout as the first processor to startup my business. They were very helpful and responsive during the inquiry and setup process. Once I paid the fee and my first customer purchased all of a sudden queries took days to be responded to I never received my customer's payment.
They called my customer and asked him all sorts of questions. Furthermore they asked him to forward his bank statements and other documents. Eventually he found it was too much hassle and reversed his... (read more)
Written on: 01/09/2008
I ordered 2checkout software expecting to receive a download link immediately so that I could finish programming a website that I'm working on. That was almost 5 hours ago! Now granted, 5 hours is not very long, but I was ordering it expecting to receive the software immediately. However I may have to wait 24 hours or more for to receive the link. I used Paypal to make the order and the payment went through immediately- yet I have to wait for someone to look at my order personally to... (read more)
Written on: 28/01/2008 by fifirom33 (5 reviews written)
Still I will recommend 2checkout payment processor because is reliable and affordable. (read more)
Written on: 14/11/2007 by genes (1 review written)
They recently (according to them) started accepting PayPal. I paid for a domain from SiteGround and was forced to use them I clicked on PayPal, paid and the payment went through as normal. Then I find that my services from SiteGround (wouldn't recommend them either) were suspended. According to 2CO I used fraudulent information so they refunded. Since it came from PayPal and everything went through normally, it was not fraudulent. (How would they have received the money?) Eight days... (read more)
Written on: 30/05/2007 by NBrasington (1 review written)
I had to cancel my account due to a change in my website and I changed to Paypal. I advised 2Checkout (2CO) that I need to cancel on January 17, 2006. It is now May 31, 2007. Almost one year and 6 months that they have not refunded my money. I have contacted them on many occasions and they keep telling me that they will refund the money. I don't know what to do any more but to shout over the mountain tops just how unprofessional this company is. I plan on letting the BBB know and will... (read more)
Written on: 27/09/2006 by badazmonkey (1 review written)
2checkout or "2CO" as they like to call themselves has been holding the amount of $12,861.92 for over 6 months now, when I questioned them, their response was....
"It appears that your account is still in our verifications process. All new accounts, and accounts that process over 300.00 for the first time, will be subjected to our account verification process. This process is typically done through voice verification with the end user of the service or product. While this process is... (read more)
Written on: 20/04/2006 by 2checkout (1 review written)
This is a warning for all potential 2 Checkout users.
This is what they do
I had my ebook store and sold around 95 ebooks. They saw a problem with that a froze my account without a notice. Everything was legal and it was a legal product (recipes ebook).
They asked for a form to be filled for verification and to be faxed.
I emailed them saying I would do it in 2 days, but I just missed it by a day as I was not well and had chest pains.
What does 2 checkout do? closes my account and refunds... (read more)
Written on: 08/04/2006 by kbec (1 review written)
We have had nothing but problems. Mostly 2checkout do not accept orders from our customers - fair enough that they are being careful - but the staff are incredibly rude when you try to get help. The reason is always cited as the customers computer or card problem (according to them about 50% of our customers are fraudsters) but when (as unfortunately frequently happens) the customer then resorts to paying us via Paypal or Moneybookers immediately there is never a problem! (read more)
Written on: 10/11/2005 by tbd (1 review written)
We have used 2 Checkout for over 2.5 years.
4 months ago a wire transfer to our account was never received.
We did not get any satisfactory reply from 2CO support. We asked for proof that the wire transfer had actually been processed from their side so we could ask our bank to follow up, but did not receive any proof or confirmation.
Now the management has stopped replying to my queries and I assume our money is lost. From our correspondence I gather that other users are facing similar... (read more)
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