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Written on: 13/11/2013
I have a LG WM2032HW washing machine, it was a decent machine. However, lately, the main board failed. I've searched online and found it was discontinued part. I've called LG customer support, was referred to *their* parts dealer. All said the part was discontinued. LG's CS tried to BS by saying it's on back ordering, but don't know when. LG is cheap in term of prices, compare to other companies. However, with my experience, it seems LG as a hit or miss. I have to trash my LG washer machine… Read Full Review
Written on: 08/06/2012
What a piece of s--t LG should be embarrassed. Constant LE errors and then machine started on fire. Circulation and drain pump were replaced. Nothing but a horrible experience the whole time we owned the machine. Will definitely never buy an LG product again… Read Full Review
Written on: 23/04/2012
Bearings went out after 7 years use. Even with daily use for family of six, the cost of repairing the machine is too excessive for the age of the machine. Time to purchase a new machine, now to determine which brand will be getting my investment dollars. The top loaders were easier and cheaper to repair when belts needed replaced. … Read Full Review
Written on: 19/07/2011
I bought the lg wm2032hw in 2004, and it worked fine until one year ago. The LE error code appeared. I learned to turn the breaker off, reset the machine. Then it worked for 3 to 4 washes. But then the code reappeard. I went on the blogs to try to repair it. I was already using HE detergent, I reduced to 1 table spoon of soap, I washed the washer regularly with just hot water( the sanitary cycle) and nothing worked. I decided to call a reparator from SEARS. They asked me which part I… Read Full Review
Written on: 09/05/2011
Piece of junk. Cost $1400 (in 2004). Worked great for a couple years. We haven't had the mold issue, but the "hall sensor" has failed twice. Sometimes, you can get the machine working again by unplugging it for 30 minutes to 2 days... sometimes, you have to replace the sensor.
NO ONE WILL WORK ON THESE. They are such pieces of junk, not even A&E Factory Service (contractors for all major appliances) will work on them.
On top of being unreliable, the finish (baked on enamel - NOT) is peeling on… Read Full Review
Written on: 22/01/2011
We have a LG WM20032HW Washer, we have had it 5 years the first two years were fine then the circut board went and now the bearings went they said they can not fix it.Nice washer if you only plan on owning it 5 years.Oh and buy the way we also bought the dryer and the heating element went on that the first year we had it.I will never buy any LG product again… Read Full Review
Written on: 15/12/2010
Although this machine is large, modern and pretty, we are very disappointed with its performance. Not sure if we got a lemon, but I have never had so many repairs on one appliance in my life. This machine constantly breaks and te parts take forever to arrive. We are thoroughly frustrated… Read Full Review
Written on: 20/07/2010
parts took 2 weeks 2 get from factory , for a circuit board after 2 years.
Now the bearings are out - it's going to the recycler after 5 years- what a waste.
Mold is unacceptable. There is a class action suit against LG for the mold.
LG- never , ever , ever
… Read Full Review
Written on: 22/06/2010
Washing machine ok when working ,but cannot get assistance when things go wrong either by email or phone.All aspects of customer service are very poor from not being able to get through on phone to being asked eventually to provide proof of purchase before anyone will deal with query.Upon doing this,no one rings back.Try to report fault online,choose the model no from their drop down menu and then advised that report cannot proceed as model no does not exist.They are more than happy to sell… Read Full Review
Written on: 05/04/2010
We've had this product for a few years and it seemed to be working fine. We also had a problem with stinky towels, that seems to be ubiquitous. I also have another problem that I don't see in other reviews. My daughter washes all of her clothes in cold water, she began noticing that her clothes were shrinking. We monitored the water for the Cold/Cold cycle and sure enough after about 15 seconds of cold water the water became hot. We have to pour cold water into the machine in order to… Read Full Review
Written on: 01/04/2010
I have the LG WM2032HW and I have LOVED it since the day I got it. I've had it for 6 years, have 4 kids, and use it daily. I'm so shocked to see the bad reviews on this! It's been an awesome machine. I still love the thing DEARLY! Unfortunately, I think that my bearings are bad...not sure yet, but geez, after 6 years, triplets and a baby...it has been AWESOME! I would definitely buy another LG… Read Full Review
Written on: 02/03/2010
DO NOT BUY FROM LG
Their washers are fine when thay work, but when they don't, the customer service is bad beyond belief!!!!
I have now waited three weeks for a part (which I am told by their customer department is quite normal, and they will not chase a delivery date at all until 28 working days later)
UNBELEIVABLY POOR SERVICE… Read Full Review
Written on: 12/02/2010
We have owned our LG WM2032HW TROMM since 2003 and my wife has been very happy with it. My wife has a very sensitive nose and she has never complained about odour. I can't comment on Service & Support since this machine has never had a problem that needed fixing… Read Full Review
Written on: 26/09/2009
Ironically, our clothes smell worse after being "washed" in this LG WM2032HW machine than they did prior to going in the machine. In our opinion, there should be a factory recall or class action law suit because of how poorly this product performs. We regularly experience error messages for no apparent reason, and the mildew smell, especially on towels, is horrendous. The time that it takes to do one load of laundry is at least double that of using a typical top-loading machine. According… Read Full Review
Written on: 18/07/2009
I have never completed a review on any product so doing this review goes to show my level of disappointment.
For $2500 from a reputable firm the LG WM2032HW should have lasted more than 5 yrs - also service and support has been very poor - it will take about 10 days to get the parts in and judging by these other reviews the problems are the same. Early failure on the circuit boards, sensors etc, musty smell especially in towels etc etc. Ironcially I am told LG is one of the better ones!… Read Full Review
Written on: 16/07/2009
Washing machine is just 5 years old.
Repair said that "board" and motor both shot.
Will cost me over 500.00 to repair.
Am throwing it out, before I put that into it.
Maytag for me!!!
Piece of junk, will NEVER buy an LG product again… Read Full Review
Written on: 24/05/2009
Liked, but didn't love, the LG WM2032HW machine for the last couple of years. I use the "sanitize" setting more often thinking that it was my towels that had a smell...but now that I have read this site I guess it may be the machine that is smelly. I had small amount of water under the front door but it just became a larger puddle over the last few days and the repair man wants $300 to fix the hose on the bottom of machine. It looks like something sharp went through the wash (what?with 2… Read Full Review
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