Harveys Furniture Reviews - www.harveysfurniture.co.uk

Click here if this is your business
★★☆☆☆
1.8 / 5
26% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Harveys Furniture - www.harveysfurniture.co.uk - Ask a question now

Media Gallery for Harveys Furniture - www.harveysfurniture.co.uk

Harveys Furniture - www.harveysfurniture.co.uk
Harveys Furniture - www.harveysfurniture.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“Avoid at all cost, even if it's free”

Written on: 12/07/2014 by Kennedi101 (1 review written)

By far the worst company I came across, shockingly poor customer service, poorly built over priced products For your cash all you will get is frustration and headache… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“everything bad said about harveys is true”

Written on: 26/06/2014 by McGregorqt208 (1 review written)

I ordered a sofa on 26th jan 2014 and it still hasn't arrived june 26th 2014 so ive cancelled. there customer service is appalling . the company is run by idiots and amateurs and anyone decent leaves very soon after they start. they really are the worst company to buy from… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Never Judge A Book By It's Cover”

Written on: 25/06/2014 by m1tch (1 review written)

Staff in store (Nottingham) were extremely helpful and knowledgeable. What shame this ethos does not extend to the rest of the company; who by my experience appear to be a bunch of total incompetents. Once you've ordered you furniture it seems they do everything in their power to prevent you from actually getting it delivered. … Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Bailey Leather Sofas”

Written on: 25/06/2014 by Kepler66 (1 review written)

We bought two Bailey leather sofas at Christmas 2013. They were almost the most expensive with the best leather and one with electric recliner action. After a 3 month wait the first pair arrived damaged. The corners of the seat base unit had been scuffed and on one corner the stitching had been ripped. The sofas were rejected and a second pair ordered. These have just arrived also scuffed but, thankfully, with no stitching damage and it has been possible to repair them. The delivery team also… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Absolute Joke of a Business”

Written on: 23/06/2014 by Greendr334 (1 review written)

Don't make the mistake of thinking that this business represents quality in any way, shape or form. I ordered a leather care kit from them months ago. After weeks gone by, I rang them to ask where it was. They assured me it was going to be dispatched and I asked for someone to ring me back once it was done. Someone did ring me back, yet again to assure me. However the item never arrived. I've now just rung again and surprise, surprise there is no record of my previous telephone… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Sunken seats”

Written on: 20/06/2014 by Rubytylanni (1 review written)

I bought a seven seatersoafa it fell apart after one month I complained it's been five months still nothing has been done they said they would repair it try agreed it was a mana factors fault the tecnittions failed to turn up on two appointments I don't know where to go next I would like a refund or a new one but I think that's wish full thinking on my part if any one has any advice for me please put a repliy… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Do NOT order from haveys, what a joke of a company”

Written on: 20/06/2014 by Dal2809 (1 review written)

Ordered a sofa and cuddle chair. Customer service in Crawley store is a joke. Once they have got you to pay deposit and sign the forms they don't want to know or help after that. Disgusting attitude will never recommend… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“late and evasive”

Written on: 19/06/2014 by Talon216 (1 review written)

We ordered our corner suite on Boxing day in the sale. The delivery date was quoted on th contract as 12 weeks as it wasa custom suite in fabric not leather, we took delivery of the suite on MAY 21st slightly more than 12 weeks you see....we also ordered a matching chair which did arrive just a week after the 12 week date had passed with the promise "the corner suite will be here and delivered within a week....4 weeks later no corner suite so we rang to cancel the order.....This was where… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“A bit of hassle ”

Written on: 18/06/2014 by Julietteo341 (1 review written)

We have been looking for a new settee for two years, after many visits to various shops we have tried Harveys at Christmas time. The minute we sat down on the Senator settee, we absolutely loved it, it was so comfortable. We have ordered a Senator two and three settee electric recliner. It arrived after so many weeks as agreed in the store, I was extremely excited and the delivery was on time, all seemed to be OK. Unfortunately the moment we sat down on it, it felt like sitting in a bucket… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Cesar dining table and coffee table”

Written on: 16/06/2014 by BradenChilders69 (1 review written)

Ordered dining table and chairs and a coffee table! Delivered 5 days ago. Delivery men set up both tables and chairs. He said can u sign here as goods been delivered I said I need to check the product on inspection 3 chairs were damaged the bottom of this MARBLE table is so tacky and whilst the delivery guy was still here a bolt off the bottom of the coffee table falls off he picks it up and says don't worry it should be fine. I have two children in my house and had table collected as it was a… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“A long long wait!”

Written on: 15/06/2014

Ordered a dining room table and chairs set, sideboard and hall unit at the Braehead store on 1st February 2014. Paid my deposit and delivery was estimated at 12 weeks. Paid the remainder mid March and waited....and waited.....and waited. Phoned the store at beginning of May to chase the delivery. Advised that delivery was only an estimate. Phoned 2 weeks later to be told that the dining room table, chairs and hall unit had been available at the end of March! I asked for that to be delivered… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Damaged sofas”

Written on: 14/06/2014

Bought 2 two seater leather sofas plus a three seater and a two seater for my livingroom and conservatory after waiting over the time given low and behold they turned up damaged.The reclining sofas that I bought for the livingroom turned up a week later and Yes! Both damaged to.To cut a long story short they are being replaced but wait not till August.So ordered in February and still waiting for non damages goods till August.This is not acceptable what happened to checking items before they… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Don't waste money on this shoddy furniture”

Written on: 14/06/2014 by 417Sloan (1 review written)

On 31st July 2013 we purchased 2 sofas. When they were eventually delivered they had so many defects that they had to be replaced. The replacements were supposed to have been ‘Quality controlled’. 3 months after delivery one of them is sagging on one side. In the space of 10 days we have sent 5 messages to their customer service department without response. We have also requested 3 callbacks of which only 1 actually called back, kept us on hold for 15 minutes and then cut us off. We… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Absolutely unprofessional and cheap tat is all they sell!”

Written on: 14/06/2014 by MckinleyShields (1 review written)

I would tell all friends and family not to touch Harveys with a barge pole. They are a truly awful Company!… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Check only. 24hr cancellation mayflower store rude ”

Written on: 11/06/2014 by Porter1953 (1 review written)

Given a week for delivery rug £200 paid in full in store. Given following wed delivery rang store to confirm they said wouldn't be delivered for 3-4weeks which would have changed my mind about purchasing the salesperson I spoke to was rude abrupt and spoke over me in a condisending way which often happens when you are a woman. So I complained to customer services head office they checked delivery and said the order had just been received that morning so would be 3 to 4 weeks no apology for… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“WARNING - AVOID, AVOID, AVOID”

Written on: 09/06/2014

Poor quality, poor service and extremely rude. If you have recently made a purchase and awaiting delivery, then, check and check again when it arrives. Their policy is only 3 days to report problems and after that they get a technician to assess any defects, damages and faults. Once the technician has checked, they ask you to sign without, yes WITHOUT, allowing you to see the report. Remember that you can refuse to sign it, I refused and nothing was going to make me sign it. Take picture… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Customer service done wrong!”

Written on: 06/06/2014 by unsatisfiedharveyscustomer (1 review written)

I ordered a garden furniture set 3 weeks ago from Harveys now when ordering I was made aware of the delivery date being around this amount of time so was not concered over this. However on Tuesday a delivery truck turns up while im at home on lunch with no notice to deliver the furniture - no phone call prior to arrange delivery time and date as stated there would be! The delivery men then start to unload and realise they have broke the glass top to the table so now cant deliver it! Instead… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“delivered ahead of schedule and on delivery date”

Written on: 04/06/2014 by Bryant120 (1 review written)

I saw the sofa a week previous on offer (florin design) a bit cautious of ordering from Harveys from such bad reviews....... However I went in the following week to order but discovered it was back to full price..... I asked to see if they would honour last weeks sale price....... which they did, gave me half price 5 year warranty, half price delivery too...... I was overall happy with this said it would be 14 weeks delivery..... well settee was delivered on week 12 on the specified day however… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Never go for Harvey sofa or there furniture insurance”

Written on: 30/05/2014 by Izayah208 (1 review written)

Quality horrible. Bought leather sofa from Harvey's 3 sweater and 2 sweater. With in a year the seat cushion are in a horrible state. Leather has gone all grubby, wrinkled and peeling off. Contacted the insurance people,we had taken this insurance from Harvey's when we bought our sofa. Never go for this insurance . They are big frauds and cheat. We paid £217 extra for 5 years insurance against our sofa. But all we have got from the insurance people after we complaint about our sofa are pack of… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Worst company”

Written on: 29/05/2014 by Audrey10 (1 review written)

I bought a sofa from Harvey's in great western road, the sofa came it was damaged they sent out Ecomaster he said it was a manufacture's fault then the store told me that when they pick up the sofa I can get my refund,the store arranged for a third party to pick up the sofa, they picked up the sofa in the morning phoned the store about my refunded they said no it has to go back to Livingstone store they where rude unhelpful ly, now I have to wait until tomorrow to get my refund mean while, my… Read Full Review

Visit harveysfurniture.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
harveysfurniture.co.uk