Harveys Furniture www.harveys4furniture.com Reviews

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purchased a leather vienna suite within 2 days of dely the leather on the
seats started to sag and harveys say this is normal 3months old now and looks 10 years old has anyone else got same problem?

fedupderby

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Well, in fairness this all happened a couple of years ago, we took my 80 year old mother into Harveys at Silverlink, North Shields to buy a new dining suite inc Glass display dresser, dining table with 4 chairs and 2 carvers.

I won't go into great detail as being awhile ago, I would not wish to try to be specific after so long. Cost was in the region of £2700
After being ordered and paid for in full, after 8 weeks they arrived, 1 carver missing, 1 chair damaged, Table centre leaf missing, ...

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very poor services from Harvey's furniture store, 8 weeks for wardrobes to arrive when they did they were all damaged, spent 3/4 hour trying to get through to them to be told we will have to wait another 4 weeks for the damaged parts to be replaced, I wish I had listened to friends who have in the past made purchases from Harvey's and warned me not too buy from them, I wont be using them again.harvey's need to adresss thier delivery policy if I had been told how long it would take and what would ...

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I must admit I didn't read any reviews until after I placed my order. After reading through pages of reviews I felt very uneasy about my purchase however I must say they rang me last week to confirm delivery today (Saturday) and requested the balance to be paid at least 3 working days before. I duly rang my local store and paid for the purchase. They told me to ring them 24 hours before expected delivery and they would tell me the proposed time slot. However, I received a text message from them ...

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After 4 months of phone calls registered letters and emails Harveys are getting a solicitors letter from me.
Keep away from this company as all they do is pass the buck from one person to another...
Never again, not if I had to sleep on the ground would I buy anything from them

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After weeks of complaining about a damaged late order I collected some names within Harveys.
Here some Contacts and high profile names which may help accelerated any complaints

Alan Marnie - Managing Director
Paul Burke - Sales and After Sales Director
Mark Law - Complaints Manager
Rachel Wheeler - HR Director
Kevin McQuillan - Distribution & Delivery Director

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Ispent over a thousand pound on bedroom furniture only for it to be left in my living room.The two guys said they couldnt get it up the stairs,Ihad paid an extra sixty pounds to get it delivered to the room it was to go to.When Icomplained to the manager of boucher road retail park he didnt want to no he was so unhelpful I made a few phone calls but still no help once they got my money that was that.I am going to ring my local radio station to let people no to be careful of buying furniture at h ...

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DO NOT USE HARVEYS!!!

I wouldn't even recommend this company to my worst enemy. I cannot stress how bad harveys are!!

I was very pleased with the service I received at the Lakeside store on 06.04.09 so I ordered a 3 seater sofa and chair. I paid in full and waited a while for these items (which wasn't a problem) and was excited to receive a call to arrange delivery for 13.06.09. I even received a text the day prior to confirm delivery between 8-11AM, which I thought was fantastic organisation. ...

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After ordering a sofa and chair ('Castillo' range)from Harveys online on 30 August 2009, I read several negative reviews of the store and its customer service. I began to worry that I may have made a mistake with my purchase. However my worries were unfounded when only two weeks after the purchase date the store called to advise that they would be delivering on the 12 October, approximately 6 weeks total waiting time. When I realised that the 12 October would not be convenient for me I called Ha ...

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About a week ago, we ordered a set of oak furniture for the living room from Harveys Furniture. Yesterday, realizing that the order was incorrect - we wanted a plasma tv unit instead of the corner tv unit (identically) priced, we asked to change the order. We were told that (1 week into a 12 week order) this was impossible - against their rules. We offered to pay any reasonable surcharge - still impossible, against their rules, we asked why they couldn't contact their factory to ammend the or ...

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Received my order damaged. Rang Harveys and was given a number to ring as this department did not deal with damaged goods. Rang the new number given and was told to ring the orginal number. This went on for an hour between the two numbers. Talk about fobbed off. I only got a response when I asked for Head office address to start legal action. I was told that someone would ring me but again I had to ring them and was promised a call today which hasn't happened. I am now going to start a cla ...

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I decided to leave a review since the ones I found when I searched were all pretty bad and I wanted to highlight our good experience. After much consideration we decided to go with a bed frame from Harveys, we preferred a mattress from elsewhere so only bought the bed frame. The bed was advertised at £439 with a £59 delivery charge and we ended up paying £419 for the bed including delivery which we were very happy with. We were told to expect delivery within 2-5 weeks and re ...

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Harvey's Furniture are possibly the worst retailer I have had to deal with. Placed an order for furniture back in May 09. The table arrived with two screws protruding through top of table - dangerous. Ignored our original request for a replacement, only until threat of legal action did they place a new order. Replacement arrived Sep 09 which was worse than the first as they have used wood filler to disguise damage to the surface in 6 places. Now awaiting third table five months later. Manager's ...

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Waited ten weeks for our furniture, on time.Told delivery would be between 1pm and 4 pm, arrived at 5.30pm, on putting the furniture together, they had a problem with the three seater, finally got it together and left.
we changed the position of both sofas and found that the three seater had a gap between the end and middle seats, took a photo and printed it and noticed a mark on the leather, it turned out to be a piece out of leather, harveys said they would paint it, we refused and at the mo ...

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Sofas arrived on time from harbeys, however both the 3 and 2 seater were missing their feet. Phoned to get some sent, got told I'd have them in a week. Week and half later called back, got told a further 2 weeks. Table arrived damaged however as we didn't report it within 3 days the aftersales are not prepared to do anything and the insurance we took out of the items does not cover damage done before delivery! So now stuck with a damaged table that harveys refuse to do anything about. Was going ...

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Veneer on Table broken down and we are now taking them to small claims court as they ignore our letters and tried to fix the veneer with furniture oil! I will absolutely not go to Harveys Furniture ever again.

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Missold furniture by sales person - still waiting for 3-4 week product after 9 weeks, Harveys Furniture customer services unresponsive, store management devoid of any interest in helping us out.

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bought a new suit from Harveys Furniture in april when it arrived it was damaged so rang up for a new bone and was told i had to have it repaired which the new covering has to come from china.this was 8 weeks ago and now been told it could be another 8 weeks because the factory in china is closed for holidays

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waste of time.!!! ordered new leather sofas beginning of june 2009, its now end aug and still no sofas, had phone call monday to say sofas were arriving 2day, called shop yesterday to arrange time for delivery & was told my new sofas wern't on the lorry. i'm sat here on the floor (because i got rid of my old sofas)& was told my sofa order would now be another 3 weeks. so so angry, shop manager completely useless so i've now asked for a refund & been told 10 days for a cheque form head office, ev ...

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Me and my parner baught a turin 2+3 seater sofas and a table and four leather chairs from harvey's on mayday bank holiday weekend, the prices were fantastic and the guy who sold it to us seemed nice enough and stated that the sofas would be on express delivery between 3-5 weeks and that the tables would be about 7 to 10 weeks, the sofas turned up on week 7 minus one set of feet and the table and chairs are still nowhere to be seen. we have contcated them twice a week since the delivery of the so ...