Harveys Furniture - www.harveysfurniture.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Rip of harveys”
Written on: 18/05/2013 by Griffn81
Ordered table and chairs 2/2/2013 was told 9 weeks, but probably before, now 15 weeks later no sight of table. I ring customer services who are about as helpful as a chocolate teapot!! Nobody can help!! Any advise?? Wish I looked online before ordering as looking around they seem to be know for this!!! (read more)
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★☆☆☆☆
“Delivered at 10.30pm!!”
Written on: 16/05/2013 by Ancient123
Ordered 4 dining chairs from Harveys, was told a 4 week delivery which was acceptable, we were actually pleased when a week later we were called to say they were ready and arranged a delivery day, we would get a call 1 hour before delivery was made. On the day we got no phone call, tried ringing but got constant answerphone, on my way home from work at 6pm they called, my son answered and they asked if they could deliver between 9.30 and 10.30 so my son said yes, assuming they meant in the... (read more)
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★★☆☆☆
“Slow boat from China”
Written on: 15/05/2013
Ordered 2 sofas and a chair from Harveys in the sales on the 5th January 2013,was told 14 weeks approx. 16 weeks later goods were delivered by which time I was fed up with the waiting. The shop staff were pleasant the delivery guys also nice, the sofas are solid and comfy and the chair well upholstered, I dont think they will last like our previous suite but they were reasonably priced, would not have payed the inflated price they show before the sales. I cannot for the life of me... (read more)
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★☆☆☆☆
“Deco 2&3 seater settees”
Written on: 13/05/2013
Ordered 2&3 seater settees in white 12 wks ago arrived 8/5/13 only changed from shop white to cream phoned Harveys who sent a guy with a swatch with 3 whites all varying shades and said it was in the parameters of a variation of white.If this is white then dark cream does not exist how a firm can sell this as white is beyond belief be very careful when going to Harveys as what you order is not what you get and they could not care less.Very dissatisfied customer.Had to put one star as minus... (read more)
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★☆☆☆☆
“Totally unhelpful and useless once the sale has been made.”
Written on: 13/05/2013
They do not confirm they are coming until a day before. This leaves no time to organise help with moving your old furniture - unless you want to run the risk of sitting on the floor should they then decide to cancel. The delivery men made no effort to help and watched as my 75 year old father helped me. It's a pretty cheap company that cannot insure it's employees for doing this basic level of service. To add insult to injury. I ordered a cleaning kit. I have just found out that I have... (read more)
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★★★☆☆
“Nearly there at last”
Written on: 12/05/2013
I ordered the Melissa 2 & 3 seater and the storage box on 25/12/12 online, I was advised it was an approx 11 weeks delivery from 7/1/13, I emailed Harvey's 11 weeks later to be told it would be up to 14 weeks, I waited till after the 14 week time scale and I emailed them again, to be told that my delivery was due in there distribution centre on 6/5/13 (bank holiday Monday) which was 17 weeks from 7/1/13, I checked online on 9/5/13 and my order has finally gone into there distribution centre... (read more)
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★☆☆☆☆
“Customer none sevice”
Written on: 11/05/2013 by cpjm (1 review written)
Its only Terribel because I cant go any lower. Spoke to the Manager at Speke near Liverpool, he said he couldn't ring customer services, but I could . How does that work? He had to email, but customer services don't get back anyway (read more)
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★☆☆☆☆
“DO NOT BUY FROM HARVEY'S !!! DREADFUL”
Written on: 10/05/2013
I've placed my order online on 29th Jan, paid in full and told approx.14 weeks for delivery. Just how a single 3 seater sofa can take 4 months to be delivered, is ghastly in this day and age! I haven't heard a peep from Harvey's in this time and after such a depressing wait for contact for delivery I am intent on cancelling my order and getting a full refund. I've discarded my old sofa thinking I wouldn't be waiting over four months for my new one to be delivered... How wrong could one be!... (read more)
Visit harveysfurniture.co.ukOverman's Comment
Written on: 15/05/2013
We had to wait 14wks for a 3 and 2 seater sofa delivering.Almost on the last day I was phoned and told it would be another 4wks before delivery. WE took delivery yesterday teatime !4-5-13. There is a mark on one sofa arm and I have been trying to contact the store by phone since 9am this morning until now 11am and can't get through. I found this site trying to find a email address for Harveys.
My advice is shop elsewhere i have bought several things from Harveys but this is the last
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★☆☆☆☆
“Samara sofa”
Written on: 10/05/2013
Absolutely terrible quality item. Waited 17 weeks for delivery turned up with missing legs (three seater) and ripe in lining of two seater. Contacted customer services who after 8 attempts (20min average per call). Agreed to take the item back eventually, awaiting phone call!!!! Would never deal with this company again absolutely terrible quality and service!! (read more)
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★★☆☆☆
“poor customer service and very poor delivery”
Written on: 09/05/2013
We bought 3 seater red leather sofa for 600£, ordered from Coventry store delivering to Plymouth. (need to wait 12 week but we were ok with that at least we could get a perfect sofa and get high quality service). Unfortunately they didn't meet our expectations. At the time when we had to arrange the delivery date by the phone, the customer service advisor was very irritated with the call in general, spoke not in appropriate manner, as if he was in a hurry to go somewhere,and mumbled almost... (read more)
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Showing 1 - 10 of 941 Reviews
★☆☆☆☆
“They'll be going under if they carry on like this”
Written on: 09/05/2013 by SargFowler (1 review written)
From the start Harveys seemed really good, but after receiving poor quality furniture, our troubles began. Harveys have stores and a main office. Talk to the store, they say talk to the main office. You ring the main office, they say talk to the store. You're stuck between the two. In the end we had to fight for a refund, and got it only by shouting down the phone and demanding we speak to a manager. Is this the only way of dealing with them? It seems the softly, softly patient approach... (read more)
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★☆☆☆☆
“Terrible Customer Service - save your time & shop...”
Written on: 04/05/2013 by Tigger18
Lovely dining room table, good value for money! Customer service from Harvey's on the other hand was very poor!! We ordered our table online January 2013 & were advised it could take up to 12 weeks for delivery, which was fine. We were contacted & advised that the table would be delivered on Easter Saturday, after staying in all day Easter Saturday with no delivery, we contacted Harvey's to be told there was no delivery because we had not confirmed it! Silly me, I thought Harvey's contacting... (read more)
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★★★★☆
“Very Good!!”
Written on: 03/05/2013
After reading some reviews I was very worried...but didnt need to be. Ordered sofa in December last year and it arrived early. Delivery men were very good and efficient (read more)
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★☆☆☆☆
“Poor customer service - insanely slow delivery time”
Written on: 02/05/2013
Ordered Sofa on 28th January 2013, from Nottingham store. Paid £182 deposit, for a £1200 sofa. Was advised of delivery between 10-13 weeks. Called up customer service on 11th week - the agent on the phone had a very sharp and unsatisfactory manner. I simply asked 'can you advise on delivery'. He said he could do Nothing until the end of the 13th week, by which time I should get a call. no one could be bothered to find out in their supply chain where abouts it was in the... (read more)
Visit harveysfurniture.co.ukSlopp's Comment
Written on: 09/05/2013
They just called, and have delayed it AGAIN - now its the 29th May as the delivery date.
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★☆☆☆☆
“Terrible service”
Written on: 02/05/2013
We ordered 2 seater 3 seater and a chair in January from harveys, when we were filling out the forms the woman said 8 weeks 10 at the most for delivery (now told this is estimate only but that was never stated). AFter waiting 15 weeks with not a phone call from anyone I called the customer services to see what was happening and the girl was very rude I got no where. 3 weeks later we got a phone call saying the sofa would be delivered on the Thursday then on the Wednesday they called and... (read more)
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★☆☆☆☆
“Broken sofas”
Written on: 01/05/2013 by Bhaiyat
We brought a sofa suite and was sold the warranty to go with it for £125. We were told at the time it was covered for structural damage so we went ahead and brought 5 years cover. 4 years on the spring has broken and can be felt when sitting on the seat also one the recliner chairs is no long opening. Rang up the warranty which claim you are not coved for structural damage and the policy only covers the leather. So I got back in touch with Harvey's who claim they cannot say what was said to... (read more)
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★☆☆☆☆
“Still waiting !!!!!!!”
Written on: 29/04/2013
Ordered the senator suite on the 23rd jan 2013 was told that delivery would take up to 14 weeks but assured this was just a guide line and would be sooner than that.... We have our baby due early may so thought up to 14 weeks would be enough time to decorate and refurnish our lounge well in time for our new arrival ... Yeah right!!! rang twice now to ask when it will be here and all we get is ' it will be 2 weeks' they just fob you off .... If we had known it could take 5 months to arrive... (read more)
Visit harveysfurniture.co.ukGreatbiggunsofshite's Comment
Written on: 29/04/2013
14 weeks from 23rd January is actually 1st of May.. So it's not actually late at the time of writing your review.
To be fair to them.
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Jonesgmj's Comment
Written on: 29/04/2013
Our Senator suite was supposed to be 16 weeks delivery which would be 5th May, received a call today to say not even expected in to harveys until 3rd June!!!!!!! PATHETIC! Looks like yours is coming in on the same slow boat!
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Ariadne43's Comment
Written on: 30/04/2013
why oh why does it take so long in the first place!
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Tamara666's Comment
Written on: 02/05/2013
Well, we've ordered 3 seater sofa on 18th January, approx. waiting time 12 weeks. I just called them and was informed that the sofas are due to arrive at the warehouse around 15th of this month, yet 2 weeks ago we were told that we would be contacted very soon as our order is being now processed!!! that's way longer then 12 weeks! It is a joke!
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★☆☆☆☆
“changed the price after paying a deposit”
Written on: 25/04/2013 by cj33
I paid a deposit for a 3 piece suite and dining table I was quoted £2285, I payed £300 deposit and left with a balance and invoice for £1985, I later received a phone call from the sales person that they had made a mistake and I now owed £2435. Never will I deal with this company again. (read more)
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★★☆☆☆
“we purchased two recliner leather couches,we had a...”
Written on: 23/04/2013
we purchased two recliner leather couches,we had a problem with one of the couches they came out to repair it,then another problem arose,they then stated they would give us a replacement couch,we then had more problems with this replacement couch,it has been fixed and repaired several times,we then stated we did not wanted it repaired again,then the store stated we could choose another couch to the same value,we then ordered another couch,we were not told we had only 24hours to change our... (read more)
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★☆☆☆☆
“Poor customer service, save your money, go elswhere.”
Written on: 20/04/2013
Purchased a cream three piece suite. It arrived as promised but on delivery I noticed that underneath the three seater was ripped. It was at the front. The delivery men told me to get in touch with the store. I called into the store and the assistant's attitude was condescending. He actually said this was a major purchase and not like buying a pair of jeans. Seriously, I had paid over £2000 and he's telling me it's a major purchase. I agreed for a repair man to call and replace the... (read more)
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Showing 11 - 20 of 941 Reviews
★★☆☆☆
“STILL WAITING FOR DELIVERY........”
Written on: 19/04/2013 by Richsnook
We ordered a lounge suite from Harvey's on 20 January 2013. Every time we ask when it will be delivered, we receive a later date. The latest expected delivery date is now is now 27 May. I would not advise anyone to buy from Harvey's if they are wanting delivery of their purchase within a reasonable time frame. More than four months is just not good enough in this day and age ! It looks to as if Harvey's holds little or no stock in the UK (The stock on the showroom floor seems to be all... (read more)
Visit harveysfurniture.co.ukSteve.t's Response to Richsnook's Review
Written on: 20/04/2013
we ordered a sideboard and corner unit with display case on the 5th of january, we were told approx 8 weeks for delivery. got it this morning(15 weeks), 2 seater and 3 seater sofa ordered 5th january was told approx 12 weeks, phoned customer service numerous times and they said delivery early may, thats 17 weeks at best, if we didnt pay outright on the day and paid monthly installments instead we would of had our goods by now as harveys would want our money
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Aliestubbs's Response to Richsnook's Review
Written on: 24/04/2013
I ordered the Oberon sofa 3and 2 seater in early Jan from Exeter store and was advised up to 10 week wait ...well it's now 15 weeks and still no date for delivery, numerous phone calls and emails to customer service ,but going around in circles..I would NEVER have ordered this suite if I'd known how bad there customer service was..what's even more annoying is that it's available for express delivery of approx 2 weeks if you order it online...NEVER again Harveys and of course I've spread the word !!!
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★★★☆☆
“Suite delivered at last (well almost)”
Written on: 19/04/2013
We bought a senator corner suite in the end of year sale and after waiting, and waiting was finally (almost) delivered today - 4 months later!! The suite is delivered in sections and the men were clearly in a rush. After half heatedly trying with the first corner section to get through the kitchen door decided 'it's way too big, it won't get in there - no way'. I was sure if they tilted it slightly in a different way it would go, but what did I know. I heard one of them mumbling... (read more)
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★★☆☆☆
“Delivery Date on 3 piece suite”
Written on: 17/04/2013 by mardie (1 review written)
Already overdue 20 day's,now given date of 1st May operative was asked to keep slot until I was able to ring back and confirm as I was at work.I rang back to confirm, I was informed delivery now 8th May but can't be guaranteed in case van breaks down. This service is appalling if the van breaks down surely you have a back up system in place there are hire company's all over the country. Also this has already happened to one of our neighbours is this a stock in trade excuse? (read more)
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★☆☆☆☆
“Wrong sofa, items missing, poor customer service”
Written on: 14/04/2013 by Mark-stephens (1 review written)
Everything was good until the sofas arrived. The quality of workmanship was poor and it came in the wrong colour. Glassware has to be delived separately from the sofas which I wasn't told in store so that will be another day at home to take delivery. Went back to store and re ordered the correct sofa Nd asked to have the coffee table delivered to store. Replacement sofa (15 weeks after order) was due last Friday, but when I called up in the morning they had the wrong day. We are Still... (read more)
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★☆☆☆☆
“Broken promises.....Poor delivery...18weeks plus”
Written on: 12/04/2013
Ordered a Melissa Three seat, Two seat and single chair suite on 19th Jan 2013. Told 12 weeks delivery max. 10 weeks went by completely redecorated living room ready for suite delivery. Rang store to get delivery date told no delivery date yet ring back in one week. Week 11 rang store told "once container was in warehouse they will call and arrange delivery" . Week twelve moved old suite out of house ready for new suite to come in. Rang store told "no delivery date yet but should be in... (read more)
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★☆☆☆☆
“Never,ever, ever buy anything from Harveys”
Written on: 12/04/2013
Purchased 2 sofas from Harvey's in December 2011, which were faulty from day one. There are holes in the fabric, the seams keep coming apart, the recliners don't work properly and one seat almost collapsed as a large piece of wood underneath was not attached in the right place. It is now April 2013, and Harvey's finally agreed to refund over 2 weeks ago, but so far this has not been processed and unless you just keep ringing and ringing them nothing ever happens. The problem with that is... (read more)
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★☆☆☆☆
“Get money back”
Written on: 12/04/2013
Went to Harvey's Edinburgh on the forth of January After seeing sofa on offer Boxing Day at £999 Offer was off and was £1599, by the time we got An extra seat in and media unit it was £2200 We paid 10% deposit told delivery would be 14 weeks delivery which is up this Saturday . My wife phoned to ask when delivery was due only To be told the 5 th June . Don't think so I've demanded My deposit back. After a bit of arguing and a hang up they Agreed to pay back. After the Boxing Day sale... (read more)
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★★★★★
“superb service”
Written on: 11/04/2013 by blaisdon (1 review written)
Purchased mallissa suite and 2seat sofa in 2011 had a slight problem with leather fading which was retaned in 2012. This problem happened again and amazingly without my suggestions the complete suite and 2seater sofa was totally replaced what a fantastic service arrived feb 2013 on the day as promised Thankyou for great service Regards steve webb (read more)
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★☆☆☆☆
“Table delivery ”
Written on: 10/04/2013
Pure rubbish service hours on the phone to answer machines I'd love to get ahold off someone to pull there head off still not delivered (read more)
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★★★★★
“Great service very happy”
Written on: 06/04/2013 by RaineG (1 review written)
6/4/13 Just taken receipt of my two sofas and I'm very happy with them. A three seater and a two seater sofa bed, I've pulled the sofa bed out and all works fine and easy to use. I had a great service in the store at Catford, the delivery men arrived within the 3 hour time slot very quick to unwrap and tidy up. Great service all round *****5 stars thank you Harvey's. (read more)
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Showing 21 - 30 of 941 Reviews
★☆☆☆☆
“Worst customer service EVER”
Written on: 03/04/2013
Had my 2x3seater settes delivered early,that was the only good thing,from there on in I have had nothing but grief from Harveys. The 2 delivery guys were abrupt and and could not wait to leave,suprising seeing I had paid for delivery and assembly. It only became clear later why they had left in such a hurry,they had dropped one settee and damaged the foot raising mechanism.On contacting Harveys the customer service girl was anything but helpful,and hung up midway thru a conversation,and I... (read more)
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★☆☆☆☆
“customer care”
Written on: 03/04/2013 by orrstar (1 review written)
we purchased a 3 piece suite from Harvey's, first mistake. The colour came off of the leather. I sent in a claims form which went missing, I sent a second by recorded delivery and surprise surprise it arrived. A technician was sent out who put the colour loss down to body fluids, I would suggest that he be a very clever man as he did not take any samples to reach this conclusion. He would be good on CSI. I sent another letter, stating that I wanted a response in 14 days, guess what? no... (read more)
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★☆☆☆☆
“Aggresive delivery drivers, liers,never again!”
Written on: 30/03/2013
This is on behalf of my 80 year aunt, who has just moved house and ordered a chair & sofa from Harveys. First attempted delivery on the day of her move went to her old house rather than her new one, despite her ringing to change the address. The delivery went back to the warehouse. Delivery was rearranged for Tuesday 26/3/13. Despite a number of phone calls by my aunt and being told 'your furniture is on it's way' a number of times, the furniture was never delivered. The delivery was yet... (read more)
Visit harveysfurniture.co.ukFancythat's Comment
Written on: 02/04/2013
Gosh ! How did you ever persuade them to refund your money? Surely, that must be a first ! That's the hold they've got over us. We've got it ; now try getting it back !
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★☆☆☆☆
“Appalling customer service - do not use this joke company”
Written on: 29/03/2013 by Chriscj (2 reviews written)
Sofa was supposed to be delivered last friday. Got confirmation, including a text the night before - had to take a day off work to be in for delivery. 10 past 9 friday morning I got a call saying it wasn't going to be delivered. I complained but was told there was nothing that could be done and was told the next delivery day was Easter saturday. We were going away on Easter Friday, but on ringing Customer services (?!) was given an absolute guaranttee that the sofa could be delivered... (read more)
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★☆☆☆☆
“Still waiting!”
Written on: 29/03/2013 by doodah (5 reviews written)
I ordered the 'Barone' dining table and chairs on the 10th January 2013. My delivery is due today 29th March 2013 after waiting 11 weeks instead of the 8 i was told. The dining table and chairs came into stock on 13th March and was told i couldn't have them delivered until i paid the balance. I asked them why the did not contact for payment and they said they didn't know! I am still currently waiting for a phone call or text message and when i called Harveys today i was told they cannot give... (read more)
Visit harveysfurniture.co.ukDoodah's Response to doodah's Review
Written on: 29/03/2013
I have wasted my whole day waiting in for my dining set. No phone call or text message. Rang my local store to be told it will definately turn up by 8pm and guess what......nothing. Harveys are a disgrace and had nearly £500 off me!
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Fancythat's Response to doodah's Review
Written on: 02/04/2013
They take a large deposit, then keep it for weeks. We then have to pay in full before delivery. They probably make nearly as much banking our money as they make selling furniture.
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Pamela1989's Response to doodah's Review
Written on: 08/04/2013
I too had this problem with a Barone dining table and chairs which was ordered on the 7th january 2013 and was finaly delivered 11 weeks later. After the first meal a day later i went to move the talble as you do to clean under it after my children had eaten and i heard a loud crack. I looked under the table i found the wood connecting the leg to the table had split. This is after the delivery people had put it together. I have now waited 2 weeks for an assessor to come out and look at it. I am considering asking for a refund after three months without a dining room table. I would not recomend harverys to anyone after the poor customer care.
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★☆☆☆☆
“harveys a joke”
Written on: 28/03/2013
I ordered a wessex dining table at the end of October with 6 chairs and looked great but what a joke. I clean the table with a damp sponge and wipe with a tissue and the table is forming a bubble underneath the wood ( a design fault or stored in a damp area before it was delivered maybe). The table was going to take 6 weeks to be delivered oh what a surprise it came in 2. I phoned them and they sent someone to have a look they took pictures and nobody ever got back to me i eventually got... (read more)
Visit harveysfurniture.co.ukOrrstar's Comment
Written on: 03/04/2013
your not alone I have been trying to get our three piece suite sorted out apparently you should not sit on it. Customer don't care department do not respond to any letters either.
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★★☆☆☆
“ Harveys customer service is a joke”
Written on: 26/03/2013 by garner86 (1 review written)
I ordered a dining room table and a corner sofa in December, I was told that the delivery on the table would be 6 weeks and the sofa 14 weeks. After 9 weeks of waiting for the table I telephoned customer services for a delivery date, they told me that someone would ring me back within 48 hours, two weeks later and I was still waiting. I telephoned again and was told that yes as it was now 11 weeks from the purchase date that they would look into the matter and telephone me back. Another two... (read more)
Visit harveysfurniture.co.ukElisez3's Response to garner86's Review
Written on: 27/03/2013
I've had the same purchased a sofa on 02nd January, confirmed in store delivery would be with 6 to 8 weeks, 14 weeks later still not arrived, 7 phone calls made to their customer service dept and each and everyone has had the same cant be bothered attitude, as you say when you pay for goods you expect to have them within the time frame quoted. Sofa arrived at the warehouse yesterday, however I have to wait a further 2 weeks for delivery, so the 6-8 weeks quotation is actaul 16 weeks. I for one will never be purchasing from Harveys again, along with my family & freinds, and have made all aware on Facebook what a terrible service they offer.
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Shaziman's Response to garner86's Review
Written on: 02/04/2013
In the same position, was expecting my table 7 weeks after order, 14 weeks and the ladies in the store said it would be in the warehouse on the 12th. Somehow i doubt it, but after reading your experiences, i'm not sure when it will come.
I'm tempted not to ask about my sofa!
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★☆☆☆☆
“Dissapointed by Harveys just pay your money and thats it ”
Written on: 26/03/2013
I ordered two sofas on 29th of December 2012 i was told 8 weeks delivery i am still waiting,when you ring customer service they tell you they don,t know when your furniture will be delivered and you will have to wait this company should not give customers false hope they have took the pleasure out of buying new furniture i will be asking for my money back soon (read more)
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★★☆☆☆
“dont shop at harveys”
Written on: 25/03/2013
Bought a settee at Harveys a couple of yeaago. Less than a year later splits appeared on two of the seat cushions. I complained and after inspection it was agreed to replace them, no arguments, in fact one comment was 'seen that before'. Several weeks later the replacement took place. My furniture does not get heavy use so goodness knows how it wears with a family with children. To my horror yesterday I noticed a tear has appeared on the back of one of the seats. This is quite... (read more)
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★★★★☆
“No problems”
Written on: 23/03/2013 by Bumble82 (1 review written)
Had delivered harveys lullubye corner sofa today delivery men very polite and clean I was worried as i live in top floor flat but they managed without any problems Sofa is stunning just as i ordered Very pleased hassle free (read more)
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Showing 31 - 40 of 941 Reviews
★★★★☆
“Sofa so good!”
Written on: 23/03/2013
Ordered a three sweater, recliner and two foot stools. Delivery estimated at 12 weeks. Was delivered on 10 weeks. Delivery men came today and were pretty good. Helpful and knowledgeable. I was nervous as so many bad reviews but so far it's been ok. (read more)
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★☆☆☆☆
“Sofa beds x 2 repaired twice ”
Written on: 23/03/2013
2 Maine sofa beds Ordered 11 March 2012 but when used as sofa bed for 1st time the 3 seater would not fold away upon checking 2 seater this was same. Eventaully after waiting 20 weeks they were repaired only to break again with in a few weeks. Now they have repaired the 2 seater but ordered the wrong mechanisim for the 3 seater and have now eventaully agreed to a reund almost 1 year later. We have phoned at least 50 times as we were never updated and had 6 days off work. I have tried to put... (read more)
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★☆☆☆☆
“Disgusting Service”
Written on: 23/03/2013
It didn't start eight from the very biginning and I guess it is partially my fault that I still went ahead with my order. Will never buy anything from them again, I am so disappointed!!! We went into the store about 40 min before their closing time on a Saturday. There was a nice dining table that we decided to buy and we were made to wait for about 15 min before somebody came to serve us. There were about 10 min left before closing time at that point. It was obvious that we were going to... (read more)
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★☆☆☆☆
“Harvey now in court over delivery ”
Written on: 22/03/2013 by Boooooooo2312
I would never order from Harveys I ordered a 3 piece suite and table and chairs I was informed that it would be delivered within 6 to 8 weeks but 12 weeks later it never arrived. I requested my money back but I was told by Harveys NOT A CHANCE so I contacted the Chief Executive 9 times but he refused to answer my letters. So I have placed them in court Harveys will be in court in Birmingham on the 30 May 2013. Harveys are not happy about this but I want my day in court with a press officer... (read more)
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★☆☆☆☆
“Harvey now in court over delivery ”
Written on: 22/03/2013 by tags10000
I would never order from Harveys I ordered a 3 piece suite and table and chairs I was informed that it would be delivered within 6 to 8 weeks but 12 weeks later it never arrived. I requested my money back but I was told by Harveys NOT A CHANCE so I contacted the Chief Executive 9 times but he refused to answer my letters. So I have placed them in court Harveys will be in court in Birmingham on the 30 May 2013. Harveys are not happy about this but I want my day in court with a press officer... (read more)
Visit harveysfurniture.co.uk
★☆☆☆☆
“Harvey now in court over delivery ”
Written on: 22/03/2013 by tags
I would never order from Harveys I ordered a 3 piece suite and table and chairs I was informed that it would be delivered within 6 to 8 weeks but 12 weeks later it never arrived. I requested my money back but I was told by Harveys NOT A CHANCE so I contacted the Chief Executive 9 times but he refused to answer my letters. So I have placed them in court Harveys will be in court in Birmingham on the 30 May 2013. Harveys are not happy about this but I want my day in court with a press officer... (read more)
Visit harveysfurniture.co.uk
★☆☆☆☆
“disgusting delivery service”
Written on: 22/03/2013
Ordered coffee table and lamp table from wallsend store they sent a text saying delivery was going to be sat beg. Feb. waited all day an d got a call saying our goods were not on the lorry, to say I was not pleased is an understatement but the driver was disgusting he said it was not his problem but harveys and said our goods would be delivered on the Monday, again this did not happen and as the Wallsend store was being refurbished we had to go through to the metro centre gateshead store... (read more)
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★☆☆☆☆
“Disgusting customer service”
Written on: 21/03/2013
After purchasing furniture from this company, and arranging a delivery date, we were very dissapointed to find out that only half of our order would be delivered as arranged. The chair was not in the warehouse (even though they had agreed the date!!), we were asked if we still wanted the settee to be delivered (duh), with nothing to sit on what sort of answer did they expect. The chair, we have now found out wont be delivered until next Thursday, the only day they deliver in our... (read more)
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★☆☆☆☆
“Poor poor service”
Written on: 20/03/2013
We ordered are furniture with the Cribbs Causeway branch over 8 weeks ago. We were promises delivery within 6-8 weeks, now after 8 weeks we find out it will be at least another two weeks. When I phoned them to complain I was spoken to like a piece of dirt by the so called store manager "Mr Miller". It took me 7 or 8 attempts to get his name which he eventually and reluctantly gave me. When I said I would cancel the order due to poor service he said that this was not possible and that I... (read more)
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★☆☆☆☆
“POOR CUSTOMER SERVICE”
Written on: 20/03/2013 by shane16
I ordered and paid in full for a nest of tables on 24th January 2013 including £10 delivery charge to be delivered to store, I was quoted 6 weeks delivery, after waiting over 6 weeks I phoned the store on 12th March regarding my order and was told that they were not in store and that computer stated they would be in store 20th March, I phoned store today 20th March to be told that the computer stated they would not be in store until 27th March, we are now into the 8th week and still no... (read more)
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Bossycrossy1's Response to cpjm's Review
Written on: 17/05/2013
As a former employee who worked for them for over 15 years ,Harveys demise was when they nearly went bust in 2005 they were bailed out by a company called Steinhoff one of the worlds biggest furniture manufacturers 90% of the product they sell is made by Steinhoff .
Which is a poor quality product imported from around the world .
The way the company is now run is geared to be cost effective regardless of the impact on the customer.
Deliveries arranged by call centres and customer service dealt with by a call centre in the midlands the stores and staff are not allowed to get involved and are threatened with disciplinary action if they do.
The problem is the staff in store have their hands tied and as i put in a letter when i left Harveys not only treat customers with contempt but the staff as well.
That is why a lot of the experienced long serving staff have left rather than work for this shambolic company
My role as assistant manager when i started was to deal with customer service when Steinhoff took over i was left in no doubt that my job was only to sell and not to deal with customer service.
hope this explains how this company is now ran.
p.s Your best course of action is to write a letter to managing director by recorded delivery it will be prioritised or ask to speak to an area manager.