Harveys Furniture Reviews - www.harveysfurniture.co.uk

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Latest Reviews

“Second change of sofas ”

Written on: 20/11/2014 by norman1445 (2 reviews written)

Now on our third suite and 6weeks later another problem, 1st set returned after several repairs over eighteen months,second suite lasted ten months more repairs cushions poor quality foam and arm stuffing ,now six weeks after receiving this last load of rubbish we have seams coming apart, and been told they have to go back for repair ,Do Harvey's sell anything that does not become faulty!!!… Read Full Review

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“So far so good”

Written on: 17/11/2014 by Treyo486 (1 review written)

Went to local Harveys A couple of weeks ago looking for a TV unit, but noticed a Two piece suite that we liked the look of. We had planned on buying a suite next year, decided to buy this one. Well I have to report that the suite was delivered today, at the time quoted,friendly delivery guys who insisted we take our time to give the suite a good inspection.There was no pressure from the salesperson to buy, only good service. So to sum up,so far so good,fingers crossed that we will still be… Read Full Review

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“Love my new sofa”

Written on: 12/11/2014 by Mich2468 (1 review written)

Got my new sofa today. I love it. The whole experience at Harvey's was great from sales staff to the lovely delivery drivers. Would definitely use Harvey's again… Read Full Review

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“Great product and good service”

Written on: 12/11/2014 by Hayleigh321 (1 review written)

Sitting on my new sofa from harvey's I am pleased to say its lovely!! Whole process was brilliant from ordering in store to the delivery guys today. The only problem I had was that they don't deliver at weekends. Overall I'm very happy with my sofas… Read Full Review

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“customer service good”

Written on: 12/11/2014 by CarlMcGraw (1 review written)

Ihave to say when i contacted customer service i was talking to a girl, she was really helpful and put me on the right track as to getting my corner suite reordered,because the one delivered was'nt the one i ordered. The store in derry were not at all helpful,Niall kept telling me it was reordered, and everytime i rang he said he would chase it up, It's now3mth's, and still no suite,and now the store is closed for a month, Not happy the way i was treated at the derry store but the customer… Read Full Review

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“Disgraceful quality & service”

Written on: 10/11/2014 by Lisamckay52 (1 review written)

I write this review after 2 years of problems with Harveys since purchasing my sofa. Firstly a late delivery of 6 months, followed by 5 faulty sofas (waiting months in between) - one of which the electrical motor blew up when the sofa was being delivered, appauling customer service which were inconsistent and completely useless. I have taken time of work for deliveries, spent hours arguing with customer services reps and store and was offered very little compensation. Extremely poor quality… Read Full Review

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“WORSE COMPANY EVER!!!”

Written on: 08/11/2014 by Thaddeusy486 (1 review written)

I ordered my furniture to be delivered end of August 2014. When it arrived, it was wrong colour so we sent it back. Ever since then they have delivered wrong colour every week. They even told us that they had found the correct colour which would now be delivered.Yet again it was wrong one. In the end, at the end of our tethers we had the furniture from display in showroom at discounted price. Every week since we first placed original order we have been bombarded with phone calls saying our… Read Full Review

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“Don't buy from this company!!!!!”

Written on: 06/11/2014 by MrsCASmith (1 review written)

Unbelievable !you couldn't dream up the excuses for what is now our Third failed delivery from Harvey's. Ordered furniture 23rd August , now the 6th Nov - 4 hrs of telephone calls still no furniture . Expecting another arranged delivery for this morning as I'm on the phone to customers whilst she explains they are failing to deliver AGAIN , knock in the door with two men from Harvey's come to deliver open van doors nothing on the van is for us!!!! Told you you couldn't make it up - the… Read Full Review

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“no delivery no customer service”

Written on: 03/11/2014 by 278Grant (1 review written)

Ordered Samara sofa x2 middle of august due to be delivered tomorrow. Get phone call 2 pm .delivery is now 17 the December. Store manager has no info .tried the 0344 number to get customer services ,when I got through he refused to put me on to customer services I then phoned the store manager who got them to phone me ,but it is a case of take it or leave it… Read Full Review

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“I find harveys very unreliable and delivery takes too...”

Written on: 31/10/2014 by teresamcgrann (1 review written)

I find harveys very unreliable and delivery takes too long have been waiting 15 weeks and now i have to wait another 2 weeks unacceptable. would not reccommend them to anyone… Read Full Review

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“fantastic service great sofa”

Written on: 29/10/2014 by vibrant (1 review written)

We have the ambasaddor 3 seater manual recliner. From start to finish with the sales in the shop to communication with sales team and having the sofa we are really satisfied. We have had our sofa for about a year now and is still in mint condition even with 2 young kids running around and jumping on it. The best sofa we have EVER had by far. The only one problem we had which is so minor is that we were told it would be 10 weeks and it took about 12wks. But was well worth the wait… Read Full Review

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“Unbelievable bad service ”

Written on: 21/10/2014 by AlessandraMcNally200 (1 review written)

The worst experience if my life please don't use this company, I ordered 2 sofas & a recliner chair bolts kept falling out of chair. After 2 service visits finally decided to seek a refund on chair total chaos mediation team agreed to refund 6 weeks later still waiting manager unhelpful bad bad bad… Read Full Review

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“furniture not fit for purpose”

Written on: 20/10/2014 by chemseller (1 review written)

we purchased 2 leather settees last year which too ages to come when they finally arrived the leather used was supposed to be cream but was all different shades of cream. We complained and was offered a replacement but we decided to to upgrade to a more expensive pair of settees which again took ages to come we have had these settees now 10 months and between the two cushions of the 2 seater have started to split baring in mind it was supposed to be leather but it turned out to be… Read Full Review

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Cyclops414's Response to chemseller's Review

Written on: 23/10/2014

I have just received an adjudication from the furniture ombudsman to say that the colour of my sofa delaminating after 6 months is localised wear and tear!!!!! It took the ombudsman 15 months!!! To come to this conclusion

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“Treat like dirt!”

Written on: 19/10/2014 by Landenu291 (1 review written)

Ordered a sofa and paid 10% deposit on card. Told that day as soon as we paid remaining balance we would recurve delivery 1 week after. Paid remaining balance shortly after in cash. Rang them up the expected week of delivery to be told it hadn't arrived in the warehouse and no expected date. Advised them we had sold our old sofa as was expecting new one. They would not help. Called into store week after to be told still no delivery date and would take 5 days for them to get a loan sofa to us… Read Full Review

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“SHOCKING”

Written on: 16/10/2014 by JaquelineHickman (1 review written)

Table and chairs ordered and paid for in full, 1st delivery date cancelled by them 24 hrs before, 2nd delivery date booked, received a call with an eta, left work to meet delivery van on the way home, phone call from them to say they'd opened the truck and NO table and chairs. Numerous phone calls and visits to store, to be informed it COULD possibly be another 6 weeks until its back in stock, we demanded and received a full refund but with NO explaination why and how this shambles had… Read Full Review

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“Rubbish customer service service and rubbish furnature ”

Written on: 14/10/2014 by iaing63 (1 review written)

Boght a couch for £858 and it broke within 3 months not inmpressed with support provided avoid them at all rubbish company!!!!!… Read Full Review

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“Shocking Customer Service”

Written on: 12/10/2014 by vsBell1977 (1 review written)

Having recently bought 2 sofas from Harveys I wish I hadn't. They were delivered by a team who didn't know how to assemble them. One sofa had the legs put on the wrong way and wouldn't listen when I told them, they then broke the legs for the other sofa. The shop wasn't interested and head office much the same, eventually an engineer from ecomaster who was great fixed one sofa but didn't know about the other sofas replacement legs. I emailed there customer services and they just fobbed me off… Read Full Review

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“AWFUL SERVICE.....AGAIN!!!!”

Written on: 09/10/2014

It's a never ending story with them. Good service in the shop but from the moment they take your money good luck on receiving any professional service from them. Finally received the item I bought (1 month when I've been advised it would have taken 2 weeks). Two delivery man, one of them very rude, delivered the table disassembled in my leaving room pretending to have the delivery note signed; we told them they had to assemble it before leaving and they argued it was not their duty to do so. We… Read Full Review

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“Exley Relaxer chairs fall apart after 3 months use”

Written on: 02/10/2014 by fjRegan92 (1 review written)

I bouht two Exley Relaxer chairs from the Waterlooville branch, which were delivered well past the promised delivery date, and after less than 3 months the support flange in the base failed , resulting in the chairs being unusable. When I rang the Customer Service line ( after visiting the branch to show the faulty components) I was unable to speak to anyone and directed to send an email instead. I rang 11 times and got the same message each time. After 3 emails and several weeks I used the… Read Full Review

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“No problems so far!”

Written on: 29/09/2014 by Susyboo (1 review written)

Our lullaby corner sofa arrived today, delivery was in the morning as arranged, we received a txt couple days ago to state this. Delivery men lovely and took away all wrapping etc. Sofa is gorgeous. After sitting on deckchairs and beanbags for weeks we are soo happy! Now for the negatives. When we originally went into harveys to have a look we almost walked out. .pushy sales staff and being followed around is kind of off putting! However we decided on the lullaby corner sofa. Were quoted… Read Full Review

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