Harveys Furniture Reviews - www.harveysfurniture.co.uk

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Latest Reviews

“Never buy from Harveys!”

Written on: 30/07/2015 by Caldwell93 (1 review written)

Never buy a sofa from Harveys unless you wish to sit on the floor for 15 weeks whilst being given the run around by this company! 15 weeks ago sofas ordered. Waited full 10 weeks and had a call saying it was in, so sold our temporary sofas. Then sofa disappeared??? Constantly told they cant do anything about it. Never apologised. Have had to cancel 3 housewarming parties so far and still no sign of sofas. Just been told the day it was supposed to be in the warehouse, is no an 'approximate'… Read Full Review

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“Still waiting”

Written on: 27/07/2015 by LeilaLeonard (1 review written)

Ordered a sofa and chair on 6 April with a lead time of 6-7 weeks as it was express delivery lol still waiting .... Received a phone call in June stating suite was ready for delivery but delivery date was 3 weeks later delivery date 14 July. Received text the day before stating delivery would be between 7 am and 1 pm received phone call not long after text advising that sofa was not in the warehouse but the chair was they would deliver chair and a loan sofa on the 14 th. guys arrived in the am… Read Full Review

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Lornamckee's Comment

Written on: 28/07/2015

I feel your PAIN

I ordered a 3 piece suite on 5th January 2015 from Harveys Fosse Park I was told it would take 3 months when the 3 months was up then I was told there was a mistake on the order. I would have to reorder as my husband loves the chair becaus he is disabled, I trusted them and reordered after waiting a further 3 months I was told my furniture would be delivered in 2 days but nothing turned up I contacted the company and I was told there was a further mistake on the order I would have to to reorder again that was 6 months wasted and I was expected to wait till September this year before the order would arrive I am absolutely disgusted with the company they have made so many mistakes it's untrue they couldn't even calculate the order properly so I've had to demand my money back I would never ever recommend them to anyone. After all this time I have no old furniture and no new furniture to come I have never known a company to expect their customers to wait a total of 9 months for the furniture and I have to wait for my money to be returned to me and start all over again hopefully with a different company in the future that won't make me wait or treat me so bad

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“Holden large corner group, tan”

Written on: 24/07/2015 by Marianne.58 (1 review written)

My partner and I ordered the large corner group, tan colour, from the Waterlooville (near Portsmouth) branch of Harveys on 17th January 2015. We were told that this would be a 16 week delivery which we said was no problem to us as we were not in a hurry. The delivery date quoted was the first week in May. We then had a telephone message to say that this had been delayed to 25th May which, with no choice, we reluctantly accepted. I explained that we were going on holiday abroad on 2nd June… Read Full Review

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“Worst shop ever and manager useless”

Written on: 22/07/2015 by Caron57 (1 review written)

Went to Harvey's and found the sofas that we wanted ordered them and told it would be ready 6th July great only 6 weeks to wait. It got to the 8th July nothing so I rang the store only to be told to ring customer services they couldn't do anything so I rang them and was told sorry it will be the 23rd July so decided to wait and they said once delivered they would sort out compensation. Today I rang to see when I could book a delivery date as they were due tomorrow wrong they are not due till… Read Full Review

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“Rotten customer service. ”

Written on: 21/07/2015 by Rostant (1 review written)

My wife has a very bad leg and is in great pain this leg has to be supported when she sits down. We went to Harvey's to purchase a foot stall on the 8th April 2015. It now the 23rd of July and we still have not received it… Read Full Review

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“Rubbish Customer Service and delivery estimate time”

Written on: 16/07/2015 by creaky70 (1 review written)

I will never again buy a single item from Harveys. My suite is 8 weeks late, when I call them I get the response "well 10 weeks was approximate", they tell me they will ring me back then don't then patronise me on my phone when I enquire why. It is all a bit shoddy after I had spent a great deal of money, my mother in law ordered a sofa from DHS a week later and has been sitting on hers since the beginning of June!… Read Full Review

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“Inferior quality of the furniture so be careful”

Written on: 15/07/2015 by BethanyPadilla133 (1 review written)

My mother had her house renovated and we bought new furniture for her lounge and dining room. the dining room Hampshire large side board looks really good and my mother was very pleased. However, within a month, the door just came away in her hand. Upon close inspection of the door, it appears that there were only a few pins which were holding the piece of wood upon which the door furniture was fixed. The quality of the build is really poor that it is surprising someone could have designed… Read Full Review

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“Bunch of idiots”

Written on: 14/07/2015 by Ihateharveys (1 review written)

Bought lovely table and 6 chairs from the Torquay store. Really nice friendly people. Also bought a bed and headboard. Bed and headboard delivered no problem. They fitted it all up for us and took rubbish. Table and chairs came and was 2 chairs short. Rang customer services, was told "no ever u thing was delivered". Em, no we're missing to 2 chairs. Rang and emailed every single day. What a bunch of idiots. Promised to ring me back (never happened). Rang to speak to customer service management… Read Full Review

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“AVOID unless you want 100% stress ”

Written on: 14/07/2015 by fishred03 (1 review written)

Our corner settee was due to be delivered early February, guess what !! no settee and no phone call to explain why. After chasing it up we got a new date, end of February no show and no phone call. same throughout March, April, May. THEN!!!! settee turns up damaged. finally collect and full refund ONLY TOOK 7 MONTHS. and in all that time not once did they ring to said sorry describe them in one word C R A P !!!!!!!!!!!… Read Full Review

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“MR HOGGETT”

Written on: 08/07/2015 by 120Beasley (1 review written)

Bought a 3 piece suite 16 months ago, waited 16 weeks for delivery, already wearing badly, springs gone on couch 1500 pounds worth of rubbish… Read Full Review

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“very poor service all round”

Written on: 03/07/2015 by spenceg (1 review written)

We brought a sofa and a chair from Harvey's and when it arrived the sofa was the wrong colour so we then at to wait 4months for a replacement then the chair became loose so we need a replacement on the chair now. Customer service was really disappointing… Read Full Review

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“DISGUSTING AFTER CARE ”

Written on: 30/06/2015 by hulse7433 (1 review written)

PURCHASED A SOFA IN MAY 2014, FAULTY WITHIN 6 MNTHS CAME TO REPAIR AND FAILED LEATHER BLISTERED. SOFA DISCONTINUED SO HAD TO RE SELECT TOLD IF I DID NOT SPEND FULL VALUE THEN WOULD LOSE MY MONEY! FORCED TO PAY £450 ADDITIONAL, 13 WEEKS LATER DELIVERY ARRIVES ONLY ONE SOFA ON BOARD! DRIVERS RETURN, NOW HARVEYS CANNOT TRACE EITHER SOFAS AND ARE STILL SAT WITH MY MONEY IN BANK ACCOUNT AND I AM STILL SAT ON A FAULTY SOFA! NO INTEREST AT STORE LEVEL AND EVERY COMMUNICATION WITH CUSTOMER SERVICE… Read Full Review

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“Do not use”

Written on: 25/06/2015

The quality of the furniture is fine and selection/price is decent. Their customer service (or lack thereof) and after sales support is shockingly poor. It seems that all they care about is securing a sale (and ringing in some commission) rather than actually providing a good level of service to their customers. If you are brave enough to try them, I hope that everything is delivered as ordered and on time. If it isn't, I hope you have more luck with their borderline incompetent staff than I… Read Full Review

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“they dont care after is been sold socking after sales!!!”

Written on: 18/06/2015 by Calvinb1992 (1 review written)

Bought a new dining table on 22nd of December and a console table an entertainment unit and a nest of tables which I only got at the start of the month!! We got our new goods at the beginning of this month and same again it all damaged no one seems interested cause no one calls back. Would not buy anything else from these guys. Even the manger was not interested once they have the money… Read Full Review

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“Absolutely rubbish advoid ”

Written on: 14/06/2015 by qwBanks436 (1 review written)

Ordered corner sofa 31 December 2014 with delivery maximum 12 weeks. 12.weeks went by customer service and store manager had no answer other than it was on a boat from China (suppose to be British made when raised this told it was but material made in China). Next excuse distribution centre closed down and relocated after many calls and arguments finally told it wast to be delivered end May no not appeared. Eventually offered compensation suite arrived 11 June 2015 with a big loss to harveys… Read Full Review

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“They sell utter rubbish ”

Written on: 13/06/2015

I purchased a sofa & chair (KAREL)in June 14 and it arrived in September, after 5 weeks the cushions on sofa had lost firmness and it clicked when you sat on it. I rang up and they sent a Technian out who said there was nothing wrong,l was not happy so they sent another Technian and he said the springs had gone,l was offered a repair,refund or reselection and choosed to reselect. I went and ordered a sofe & chair (SADERA) in November, it arrived in February, after only 5 days the cushions on… Read Full Review

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“ROGUE TRADERS”

Written on: 12/06/2015 by miller-jeanette (1 review written)

We ordered a corner sofa from Harvey's back in February of this year and it has STILL NOT ARRIVED. Having ordered it we went home to read reviews on the company which were very negative and we started to worry. Reassured by staff members that all is fine and we would be kept informed of progress, hahaha, we was not. We were given numerous dates as to when it would be delivered to the warehouse all of which were a complete pack of lies. The latest call from us to the customer services… Read Full Review

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“Never again”

Written on: 10/06/2015 by Bella446 (1 review written)

After ordering a sofa in December I was told it would be 13 weeks for delivery, after 25 weeks still waiting. They had arranged for delivery (week 24) and sent a text message to confirm but after waiting in all day it didn't arrive. I phoned customer services who said that there had been a problem but no further information given they are useless and very unhelpful, they say they are going to ring back but never do. Its never the same person on the phone and they just don't care. I just wish… Read Full Review

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“THE WORST COMPANY EVER”

Written on: 09/06/2015 by Badiad (1 review written)

BOUGHT SOFA IN JANUARY, STILL WAITING... GOT LOAN SOFA WHICH CAME DIRTY, SMELLY AND FULL OF DOGS HAIR.I HAD TO KEEP THE DOOR TO THE LIVING ROOM CLOSED AND WINDOW OPENED ALL NIGHT AND DAY UNTILL THEY GAVE US ANOTHER LOAN SOFA. AFTER LOTS AND LOTS OF COMPLAINING AND CALLIN 0344 NO THE LOAN SOFA WAS SWAPED FOR ANOTHER THAT HAS A MASIVE TEAR ON THE BACK OF IT WHICH EVERY ONE CAN SEE AS THE SOFA IS IN THE MIDDLE OF LIVING ROOM AND HAS NO FEET SO WAS JUST DROPPED DOWN AND IS NOW VERY LOW. REQUESTED 2… Read Full Review

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“poor”

Written on: 09/06/2015 by saffords1 (1 review written)

bought corner sofa jan 2015 van turned up no sofa on it they had to loan us sofa never told us about delay got told 8th of june be ready still waiting now been told july which will be 7 months waiting never deal with them again they are a joke… Read Full Review

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