Harveys Furniture Reviews - www.harveysfurniture.co.uk

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Latest Reviews

“Delivery Failed 5-6 Times”

Written on: 17/08/2016 by DeepeshM1 (1 review written)

I ordered 1 5 seater Arlington Corner sofa and 1 3 seater recliner from Lakeside branch of Harveys. I was promised that Sofas will be delivered on 8th July. On 5th July I was informed they won't deliver it on 8th but it will now be delievered on 25th July. On 25th they didn't deliver and wasted by entire day, then I was given the date of 4th August which again failed and then I was given a date of 15th August and surprise surprise they again failed to delivery. Customer services of Harveys is… Read Full Review

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“Delivery Nightmare and unhelpful customer services”

Written on: 16/08/2016

Helpful staff within store. However, delivery was not very good I ordered a range of goods from the store and on receiving the goods, a chair and coffee tabled were damaged, along with a TV unit, basically the majority of my purchase. They have been in no rush whatsoever to send me the replacements and each time I speak to them they come up with a different story of when I will receive the goods. I was also told when purchasing that included in my purchase the furniture would be assembled… Read Full Review

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“Worst treatment ever”

Written on: 11/08/2016 by Nellyorina (1 review written)

We ordered a dinning table set in march 2016. Weve waited till now august 2016 only to be told that the item was to heavey to be delivered by 2 people and harveys could not be bothered to save their reputation by finding an extra pair of hands. So inhuman. Will never recommend anyone to them as long as i live. I feel so insulted. Nelly Milton keynes… Read Full Review

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“Sagging furniture”

Written on: 06/08/2016 by SWILLIAMS01 (1 review written)

Received furniture late. Sagging within days of purchase. Upholsterer never attended appointment. No contact until a threat of the furniture ombudsman. Eventually they managed to arrange for the upholsterer to come out. Turns out plumping the furniture would never have helped as we should have been given the correct instruction on pulling the fibres apart. Which harveys did not share. Even worse had he upholsterer not given us the correct maintainance instructions the damage could have been… Read Full Review

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“Terrible Service”

Written on: 31/07/2016

We ordered a 3 seater sofa, a 2 seater sofa and a matching foot stool on 30 January from the Macclesfield store. We were advised that delivery would be 15 weeks, if not sooner. Firstly the contact details on the paperwork were wrong. My husband phoned up to have the details corrected once we realised the error but was told to go into the store with ID. I subsequently went to the store with the ID and at this point it was 15 weeks since we had placed the order so I asked how much longer we… Read Full Review

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“Customer services”

Written on: 31/07/2016 by Tori1979 (1 review written)

I had 2 sofas delivered and 2 of the power packs were missing customer services was rung by the delivery driver and they promised they would be here within 3 days it has now been 9 days and still no sign of them. I have contacted customer services now for 4 days on the trot and still not getting anywhere. Appalling customer services would never order off them again… Read Full Review

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“We ordered a corner sofa from Harvey Reid waited 16...”

Written on: 31/07/2016 by Kincaid71 (1 review written)

We ordered a corner sofa from Harvey Reid waited 16 weeks. For delivery on day of arrival I had to telephone customer service as sofa had to many faults, engineers had come out twice and both said sofa was faulty so replacement was ordered and yet agai we had to wait a length of time for it, as expected no sofa delivery as they say van has broke down29th July they now say Monday 1staug I am totally fed up with them as this will be 2 days of work unpaid, as we have told them the world doesn't… Read Full Review

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“Feel Cheated”

Written on: 14/07/2016 by Abuc4d (1 review written)

I placed a telephone order with the Harveys-lakeside on a sofa to be delivered in 13 weeks’ time and paid a deposit. 9 days after the order was placed, the same sofa is now on sale for hundred pounds cheaper. I called the store to ask about price matching or cancel my order, despite quoting my consumer rights and distance selling regulations where I have 14 calendar days from the day after you receive all goods to cancel. I was told I only had 24 hours to cancel and that was explained to me… Read Full Review

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“Firstly our sofa arrived with a hole in it! Luckily...”

Written on: 07/07/2016 by NehemiahBlackwell (1 review written)

Firstly our sofa arrived with a hole in it! Luckily the delivery guy noticed before i did and pointed it out. They sent a technician out who said they would repair it, i'm sorry I paid for a new sofa and not a repaired one! I refused and insisted they replace the back rest cushion part that had the hole in. Luckily they did replace it but only because I pointed out the two buttons (decorative button detail) where not sewn on level as well, otherwise they wouldn't have replaced it and would only… Read Full Review

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“Sofas with stains”

Written on: 06/07/2016 by Stevd (1 review written)

It appears all Harvey's supply is faulty furniture that you would expect in an outlet shop. Even my replacement sofa, after 15 weeks of waiting was delivered with stains. The customer service department is a joke. They offered me a 15% refund and a replacement sofa, when this was accepted , they went back on their offer. Horrible company. First and last time of using them, and I will certainly urge as many people as I know to steer clear of this outfit… Read Full Review

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“Dont buy anything or work for this company”

Written on: 23/06/2016 by McCabe259 (1 review written)

Omg where can i start.. firstly upon reading the unsatisfied customers purchases .. need i say anymore about that..! But the way staff and customers are treated from Braehead Glasgow is shocking.. Norrie the manager steals sales from his employees .. shocking .. shocking .. good hard working staff trying to survive and this clown is so corrupt along with his bottom chum.. area manager... end of the day ppl we are not alone in seeing how unproffessional they are and as for the after sales .. ha… Read Full Review

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“delivery not as invoice”

Written on: 23/06/2016 by JimMcDonald (1 review written)

The invoice stated 8 weeks for delivery . It took 12 weeks. Customer services said they could only apologise. If I had taken an agreement to pay over 4 years and took six years I would have a financial penalty to pay and my apology would mean nothing. Never again will I use Harveys and will dissuade friends and family using Harveys… Read Full Review

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“Continuous problems and faults still on going ”

Written on: 18/06/2016 by Cochranbj397 (1 review written)

Ordered the Holden sofa with 2 media trays, one with ipod dock in September 2015, they tried to deliver the sofa on 2 different days in December, the sofa had a part of the trim in the wrong colour,then in January the ipod section started smoking and started to melt the sofa and the lighting adaptor that Harveys had provided (not apple) whilst our daughter was sat next to it.when we reported this to the branch they offered us a£50 store voucher!!!! NO thanks your not getting more money!! The… Read Full Review

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“Damaged dining table”

Written on: 16/06/2016 by BNannoyed (1 review written)

Hampshire light oak extending dining table & 6 chairs delivered 23.3.16. the table top was damaged. A replacement was offered and accepted. Replacement due to arrive 12.5.16 except they sent table legs instead of a table top!! A further replacement was due 27.5.16, only to be told two days before delivery date that there had been production difficulties and they were unable to make the delivery. Another date set for 16.6.16 (today), when the table top arrived the deliverymen would not take it… Read Full Review

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“never will buy from shop again”

Written on: 06/06/2016 by Medina420 (1 review written)

Bought soffer and two reclners chairs the recliners foot part had to be repaied in first 12 months then again months after then third time chap came out and sored tthrough one reclner chair said foot part was two wide thats why they stopped working properly also when it was deliverd wouldnt fit through door was left in gardenson had tocome and take big window out… Read Full Review

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“20 weeks and still waiting!!!!”

Written on: 30/05/2016 by Ste_Healy (1 review written)

Ordered, and paid in full January 31st 2016, given approximate delivery time of 8 weeks. After 9 weeks got the phone call to arrange delivery, great.....husband took time off work to accept delivery, we ordered a grey sofa, they delivered cream in the complete wrong range! Apparently ours had been delivered to another customer and unless we wanted a 'used' sofa we had to start the whole process again. customer service is shocking, I had to make numerous calls to find out what had happened After… Read Full Review

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“Extremely Late Delivery”

Written on: 23/05/2016 by Nylaq40 (1 review written)

I paid in full for a marble dinning set on 30th Jan 2016, my receipt shows 10 weeks delivery approximately with the sales advisor saying i might even be earlier. I AM STILL WAITING! I The most annoying thing is they never called me for once, have chased this up countless times with the store, customer service and even got transferred to the delivering company and was told they were 3 weeks behind. I was told I would be called this week to arrange a delivery date, no calls stiil. Then I ran at… Read Full Review

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“Dodgy pricing practice”

Written on: 13/05/2016

Went to the Banbury store and found an ideal sofa bed advertised as a special purchase at £299. We asked the sales person how long before it would be available to collect and he advised us that it had to be delivered direct, and that it would cost us £44! Surely then all items sold under this condition should be advertised for example not as £299, but as £343 inclusive of delivery. When you are not given an option on something purchased as priced in a store and then have this imposed, it is… Read Full Review

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“Late delivery”

Written on: 13/05/2016 by Francis114 (1 review written)

I paid in full for a corner settee and was told it would take 12-17 weeks for delivery I'm know in to my 18th week and just been told it would take a further 3 weeks, I have just come out of hospital after having heart problems and sitting on a deck chair as I was told to make sure my room was empty ready for the delivery which I done. I have asked if I can have refund and was told I would have to wait until the delivery date before I could make a complaint or get any money back which is total… Read Full Review

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“Second time lucky”

Written on: 12/05/2016 by Gadget001 (1 review written)

After the first couple of guys couldn't be bothered to take it off the lorry and said it wouldn't fit.fit, the re-delivery guys were so much better (fantastic) got it in and made sure it worked. One happier customer thanks to them. Didn't get there names… Read Full Review

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