Harveys Furniture Reviews - www.harveysfurniture.co.uk

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Latest Reviews

“Port quality and poor customer service ”

Written on: 17/01/2017 by Davewhite89 (1 review written)

I got my sofa 2yr ago bin fighting and on my 3rd one is on it way every one that has bin delivered has bin lost and delayed must be what the say to everyone bin trying to get refund but they just keep swapin my sofa at this rate the sofa will be payed of and I still will have a faulty one or a new one that will go wrong would not use them agin and would not send any one there way u have bin wornd say well clear sofa one had wear marks after a month took a 1yr to sort next sofa sagged so they… Read Full Review

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“NO NO NO NO NO ”

Written on: 17/01/2017 by Eliezer239 (1 review written)

Bought a Settee and Chair . 4 Months later got a delivery , But not what I ordered , got in touch with Customer Care who told me to accept the delivery and they would sort it out. later had a call told me it was down to the store (Hereford) to sort it out , the store told me it was down to Customer Care , Yes after weeks of this , we finally got a visit of the under manager of the Hereford store , who stood in my front room and told me that what was delivered was what I ordered , When I calmed… Read Full Review

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“Steer Clear of this Company”

Written on: 09/01/2017 by DamarionParks (1 review written)

Just taken delivery of replacement sofas chair and footstool 50 weeks from order 'yes 50 weeks'. We have experienced the worst customer service ever, you cannot trust a word they say. We will NEVER shop here again. Just waiting for a call to see if everything is ok....answer will be can you help with extensive bruising to back of head where I fell over backwards in astonishment that correct furniture finally arrived… Read Full Review

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“rubbish quality”

Written on: 27/12/2016 by Tristan12 (1 review written)

Bought two double 'Club' recliners. Out of the four seats only one is padded correctly. One seat slopes to the middle, another to the outside and the third has so little padding in the back of the seat it feels like you will slide down and out of the back of the sofa. The salesman told me, 'you can't go wrong with the 'Club' we've been selling them for years'. How wrong that advise was, how wrong I was to have ever entered the shop… Read Full Review

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Harshana's Response to Tristan12's Review

Written on: 29/12/2016

Rubbish Customer services. Miss leading customers

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“Appalling disgusting customer service ”

Written on: 20/12/2016 by Yadiraa51 (1 review written)

Ordered two 3 seater sofas in September and was due delivery on 7th December, therefore 3 months waiting time. Received a call a week before the 7th to pay for the sofa as i had only put a deposit down. On the 7th i receiving a call saying that the sofa can not be found and will contact me back in regards to the sofas. Receive a text message after a week later saying to call to arrange delivery. Arranged delivery for Friday 16th. On friday receive a call saying my sofa could not be found and… Read Full Review

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Gillydun's Comment

Written on: 03/01/2017

It seems Friday 16th December was THE date for failed deliveries as I also have been awaiting goods from Harvey's and still not received them and no one can advise me where they are, despite 3 scheduled delivery dates being given to me with failed deliveries each time. Ruined our family Christmas

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“If you are thinking of buying, then beware ”

Written on: 18/12/2016 by ElliottCross499 (1 review written)

Made my furniture purchase back in August 2016. Received confirmation of December 2016 delivery date. Store staff were great, so far so good. Then on the confirmed delivery date, Harveys failed to turn up. They didn't even bother to make a courtesy call to explain why. Helpline was either closed or long waiting time (61 minutes !!!!). I have wasted my time due to their "no show". So I went back to the store for help - the staff there were great but getting things delivered was out of their… Read Full Review

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“wrong colour sofa”

Written on: 17/12/2016 by royca45 (1 review written)

wrong colour sofa delivered tried ringing customer services who must be on a permanent lunch break. when you finally get them to answer they are near on useless went back to store where purchased and there own staff cant even get a straight answer… Read Full Review

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“Awful customer service, constant lies!”

Written on: 15/12/2016 by 314Faulkner (1 review written)

Ordered sofa, dining table, chairs, bench and small tables in October. Had nothing but lies and hollow promises from a company who don't have the decency to investigate and call back on missing items. Delivery 1. Bench cushion Delivery 2. Sofa, dining table, bench, small tables. (Had to ring multiple times just to get this!) 1 month of phone calls to customer service and the local shop to be told lots of lies including they don't make the material for the chairs we ordered any more! Then… Read Full Review

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“Shambolic service”

Written on: 13/12/2016 by Predferry (1 review written)

In early October I ordered 2 sofas with the promise from Harvey's (Basildon) that they would be delivered in time for xmas. Early December received a text from Harvey's confirming the sofas would be delivered between 7am - 1pm 13 th December ( I assumed 2016 but could be proved wrong!) I was expecting my 2 sofas to be delivered today 13th December as per the confirmation text . When they did not arrive a call was made to the delivery dept after checking my tracking number to be told it was… Read Full Review

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“DO NOT BUY-poor aftersales when things go wrong”

Written on: 12/12/2016 by Coxtb50 (1 review written)

Purchased a Harvey's Leatheraire recliner corner suite on the 26/12/15. Delivered on the 3.3.16. 3.10.16 mark noticed on material, technician visited needed a recover. Then 4 weeks later another mark and one of the recliner seats is so soft it is not comfortable to sit. Bearing in mind I have only had this sofa for 8 months and all they are saying is they have an obligation to repair only, despite being on a one year guarantee. Each time I ring I get the same answer - after 30 days delivery… Read Full Review

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“Appalling delivery service”

Written on: 11/12/2016 by Nisha1989 (1 review written)

purchased sofas on the 29th august from your hayes bridge branch, i was told it would take approximately 14 weeks for delivery. I recieved the first phone call on the 10th november 2016 to arrange a delivery date which we arranged for 5th december 2016. I recieved a phone call on the 30th november 2016 to say the order was delayed. I accepted that and they offered a delivery date on the 15th december, which i accepted. Only to recieve a phone call today 10th december to say it was delayed… Read Full Review

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“Customer service.... What customer service??”

Written on: 10/12/2016 by Prince57 (1 review written)

I purchased an item of furniture, it took a while to find there were defects with it, the first contact I made with. Customer services was good, unfortunately it went down hill from there, it took almost two months of being spoken to rudely by some members of customer services before getting the issues resolved. I went to trading standards and still was spoken to very rudely. I was glad to be honest to get a full refund and be able to walk away from Harvey's. I wouldn't recommend them to… Read Full Review

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“we were mis-sold a sofa ”

Written on: 10/12/2016

as above , we picked a corner suite with the staff knowing about my spinal problems , I need a firm seat and the staff told me it was the firmest they had .when it arrived it looked smart but when I sat on it ,I was virtually sitting on the floor ,I informed Harvey's and they sent out someone to see it .his report stated this was a suite that was supposed to look used and lived in after a week and not firm and as there was no fault they would not be doing anything about it . I again rang… Read Full Review

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Prettypolly3000's Comment

Written on: 10/12/2016

I contacted Trading standards, they gave me great advice, they were keen to take on the case for me, call me stubborn if you like, however after being lied to and knowing they had lied to their independent upholsterer I then decided to take further actions, I contact furniture ombudsman, resolutions, social media and head office, my theory was bang on a door long enough someone has to answer it, finally I got my full refund, good luck!

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“no aftercare”

Written on: 08/12/2016 by lisad01 (1 review written)

the Gravesend store staff are oversized middle aged men who sit around selling TERRIBLE furniture all day, they do not care about their customers once they have sold the furniture. they are rude and I would defiantly not recommend them. Only had the chair 5 months and has already sunk in and they tell me that it is ok. NICE!!!!!!!!!!!! … Read Full Review

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“Disgraceful Service and Warranty”

Written on: 30/11/2016 by chrissyuk58 (1 review written)

I have come to the conclusion that the extended warranties taken out with this company are a complete and utter waste of money ..... May as well of set fire to my £265.00 ....Anyone buying furniture from this company I would think seriously before getting railroaded into spending money on false promises only to be told when help needed that your furniture isn't covered I will certainly not be buying furniture from them again… Read Full Review

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“Lost my sofa”

Written on: 22/11/2016 by dyDickey194 (1 review written)

I ordered a 7 seater corner suite on 23rd of August and was told the order would take 13 weeks. I received a text from them last week to say my sofa would be delivered between 7 and 1pm yesterday (monday 21st). On Saturday, I received a call from someone in their warehouse saying that when they have gone to load my sofa on the lorry, they could not find it although they confirmed that according to their computer system it was definitely received. I called their Customer Services, and they… Read Full Review

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“Should be ashamed”

Written on: 21/11/2016 by Dominic196 (1 review written)

We ordered 2 leather sofas, we had to wait 4 weeks after our 1st delivery date, we were told they had gone missing, they couldn't tell us what has happened to them. I phoned up head office I managed to get them to reimburse the delivery charge as we were having to take time off work, after being given so many delivery dates. I won't be recommending Harveys to anyone, they should be really ashamed of themselves to allow this type of thing to happen. we are very happy with the sofas just a shame… Read Full Review

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“Avoid harveys ”

Written on: 15/11/2016 by Foley1963 (1 review written)

AVOID THEM!!! I had a very bad experience with Harveys ! They way you guys are operating is not even imaginable in a third world country ! I have moved recently to a new property without any sofa! I ordered 2 three seaters leather manual recliner maple sofa from their stock I warehouse on 27 Oct from Enfiekd branch as I could not wait 12 weeks! They checked the computer and said they have them available and can be delivered in 2 weeks because I paid by finance! Afew days later they called me… Read Full Review

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“Left for christms with no sofa, family on the floor ”

Written on: 12/11/2016 by Wells1982 (1 review written)

Need to put it out there to all you people who are thinking from purchasing from Harvey's think again here's my story, Went into the store served by a man more interested in the role football results eventually completed the purchase agreed a period of time to wait things got worse from there informed my suite was ready for delivery actuall delivery day the suit arrived incomplete delivery men informed me the remaining items were not in the warehouse store assistant manager despite calling… Read Full Review

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“Leather recliner sofa”

Written on: 06/11/2016 by LandynCopeland266 (1 review written)

Worst company I have ever dealt with! Purchased 2 seater/3 seater & armchair. Had faults with everything except armchair - got absolutely no where with local store or their customer service. Quality of goods very questionable - shop there at your peril!!!… Read Full Review

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