Caffe Nero Reviews
Latest Reviews
★★★★★
Written on: 20/04/2012
“CLEAN,WELCOMING,GREAT DRINKS AND FOOD,NICE...”
epping cafe is super,always clean,friendly,staff so nice,nothing too much trouble,ambience !super.lovely food and drinks .porridge is to die for.my only slight complaint but it wont stop me going is that when they wash the pots they are very noisy,banging and clattering....
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★☆☆☆☆
Written on: 29/03/2012
“Working or buying? Never”
I had an unpleasant experience of working for Caffe Nero. First of all, as someone before me wrote - managers (especially females) are very rude towards their subordinates; being told off in front of a costumer is common starting from day one (literally). Next thing is the fact that you are being forced to pay from your own salaary for any fake 20Ł note you don't check and accept - may happen if you have to serve fast at least 2 people and queue is very long... not mentioning you are earning 6,08...
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★★★★★
Written on: 22/03/2012
“Refreshing Cappuccino ”
Café Nero offers a good selection of freshly brewed coffee. I always stop by for a sizzling cup of cappuccino and wraps. I also like the way they present food and coffee. ...
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★★★☆☆
Written on: 24/02/2012
“Great Coffee, Poor Customer Service ”
I am a self-confessed coffee addict. I spend most of my time at Café Nero. I like their coffee, wraps and a few appetizers. Their menu is pretty good in my opinion. But they have a pathetic customer service. ...
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★☆☆☆☆
Written on: 18/02/2012
“ Rude staff posh coffe shop”
I must alert your atention to the appaling service I received at the above menthioned branch this afternoon. First of all the staff (two women ) were too busy chating and had their backs turned for over a minute when one finally turned to the till she was rude saying just "a second " in a dismisve manner after she took my order she plonked my change down on a wet tray normally when I go in a coffee shop they give you the change in the hand and talk in a better way to customers. The women was blonde...
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★★★★★
Written on: 22/08/2011
“place to be”
Oxted Cafe Nero is the place to b. The staff are all so friendly and helpful and the service is good too, especially Mark who keeps the whole thing together. The choice of panninis and wraps are great . My fav is the ceasor salad wrap. I have tried all the coffee shops around and their coffee has the best flavour going. Not too bitter but lots of flavour. Its a great meeting place for all your friends as well. CHEERS CAFE NERO . KEEP UP THE GOOD WORK. ...
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★★★☆☆
Written on: 15/06/2011
“C,mon an envelope thin panini is not quality!!!!!!”
What do they have to offer. Nice setting BUT. Dullest menu on the planet. Even when heated the paninis and napkins are a close race. Stringy,thin,tasteless food.,..............in short glad I was not with a European friend. If you want coffee then OK because that IS good but please eat somewhere else instead of encouraging this type of food to proliferate the high st S ...
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★★★☆☆
Written on: 19/05/2011
“I bought cappucino and cake at the Croydon branch on 9...”
I bought cappucino and cake at the Croydon branch on 9 May. The service was excellent but the coffee was bitter and strong and I had to leave most of it. What a waste of money. I was later told by a friend that the customner has to ask for just one shot of coffee instead of two. How is one to know in advance that the coffee is to be so strong? I have been to Italy many times and have never encountered a capuccino this strong. It would be nice if the staff were to ask the customer if they want it...
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★☆☆☆☆
Written on: 13/04/2011
“I was a regular drinker at cafe Nero which is fine if...”
I was a regular drinker at cafe Nero which is fine if you drink in because if your order is incorrect then you can take it back, however beware if you order any takeaway drink the staff will only half fill your cup if you are lucky and the rest is froth, i have complained several times and the answer is we will give you a free coffee next time. How about giving me the drink i have ordered and a full cup as well after all nobody likes to be short changed....
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★★★★☆
Written on: 16/03/2011
“I can't understand why the staff are told to serve two...”
I can't understand why the staff are told to serve two people at once?? Find this very impersonal,how can they give full attention to me when they have to ask the next customer in line what they want?... Found the staff very pleasant but was not impressed with the way the manageress spoke to them in front of customers.She was especially rude to a young male member of staff,we felt so sorry for him,there's a time and place to correct your staff,and that's not in front of paying customers. I would...
Read full reviewGuest's response to Guest's Review
Written on: 12/06/2011
I agree that it's appalling for senior staff to undermine other staff members in front of customers. It happens all too often, not just in Cafe Nero and sadly, from my experience, it's normally female managers who do this. The thing to do is complain at the time and if you're not satisfied, tell the manageress that the complaint will go to head office. Believe me, Cafe Nero area managers WILL deal with complaints like this. As for the strong coffee ~ I like strong coffee but it's no pleasure if you don't! I'm in the habit now of asking for my coffee strong, wherever I drink, as most places it's like a cup of hot milk. Oh, you can also ask for a pot of hot water!
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Showing 1 - 10 of 42 Reviews
★☆☆☆☆
Written on: 19/01/2011
“Served by a young guy who spoke softly,also hardly...”
Served by a young guy who spoke softly,also hardly moved his lips so I couldn't even lip read and could not be heard above the music that was playing, got my order wrong & didn't charge me for my latte, had to redo my bill during which time he was also serving the next customer and yes I landed up with a luke warm latte. What annoyed me the most was the'Bloomer tuna salad sandwich £2.95'. My idea of this sandwich was nothing like I received. The bread was thin and floppy, no butter, a thin...
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★☆☆☆☆
Written on: 18/12/2010
“My husband and myself visited Chester on a coach trip...”
My husband and myself visited Chester on a coach trip in November 2010. We had been on the coach for two hours and needed toilets and a hot drink. The first cafe we saw was Cafe Nero. My husband is a wheelchair so I went in first to ask if they had a disabled toilet. The girl serving snapped "no we haven t, and if you look on the window outside you will see that we haven t" . It was would have taken the same time to have smiled and apologised for not having a disabled toilet!! When we looked on...
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★★☆☆☆
Written on: 14/12/2010
“Nice layout but decor looking tired.Toilet cleanliness...”
Nice layout but decor looking tired.Toilet cleanliness not up to an acceptable standard. Staff vary in their relationship with customers. A welcoming smile and greeting is often lacking. We like the atmosphere created by fellow customers and the convenience of the location and early hours of opening. ...
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★☆☆☆☆
Written on: 13/12/2010
“On Monday 13 December I visited the Old Brompton Road,...”
On Monday 13 December I visited the Old Brompton Road, London outlet. Service was poor; the member of staff who attended to me was slow and forgot what I ordered when he got distracted by another member of staff. Whilst I was paying for my double espresso another member of staff wanted to take my order, no clear management. The coffee was weak and the temperature of the coffee was luke warm. ...
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★★☆☆☆
Written on: 06/10/2010
“Caffe Nero in Sidcup, London is as usual very well...”
Caffe Nero in Sidcup, London is as usual very well designed though now a bit dated. The panelling is vey nice but very masculine and the poster pictures of two girls enjoying coffee in Italy is very appealing but not very realistic. I've heard of the 'happy hour' in Tuscany where everyone enjoys a coffee with friends but I have recently been to Pisa and I didn't see any people enjoying coffee aa certain hour. You really should have a adverts that reflect the country you're selling coffee to using...
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★★★★★
Written on: 03/08/2010
“One of the best cafe nero's I've been into and I go...”
One of the best cafe nero's I've been into and I go into alot. They have recently had a new Manager and she is great! Very polite and helpful and happy to serve. The rest of the staff are a credit to her as they all work in the same way and have a smile on there faces. While I was there a very loud awkward customer came in ordering coffee and then complaining it was not warm enough. The young lady handled her very well was polite and offered to make a frsh coffee. The customer refused and demanded...
Read full reviewGuest's response to Guest's Review
Written on: 12/06/2011
The Cafe Nero's I use in Cardiff are such a pleasure to be in that I use their Cafe's wherever I go. Your comments are 100% how I see the chain.....
★☆☆☆☆
Written on: 27/07/2010
“WE WENT TO THIS CAFE NERO YESTRDAY AND WE RECIEVD THE...”
WE WENT TO THIS CAFE NERO YESTRDAY AND WE RECIEVD THE WORST TREATMENT AT A COFFEE SHOP EVER BY A MEMBER OF MANAGEMENT STAFF. IF U WNT SPOKEN TO LIKE CHILD AND SHOUTED AT IN FRONT OF PEOPLE THEN THIS IS UP UR STREET.MANAGER PICKS AND CHOOSES WHO SHE CAN ALLOW TO EAT FOOD FROM ELSE WHERE IN HER CAFE BECAUSE SHES 'THE MANAGER' BAD SERVICE NO APPOLOGY AND YOU'LL LEAVE UNHAPPY AND DISRESPECTED. DON'T GO TO CAFE NERO ON WILMSLOW ROAD MANCHESTER ...
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★★★★★
Written on: 26/03/2010
“i visit cafe nero in glasgow airport nearly every day...”
i visit cafe nero in glasgow airport nearly every day and its always linda thats working i dont even have to tell her what i want she sees me coming and has started making before i get there and i like it made a particular way and she has it down to a tee .... great service ... great coffee ..... starbucks ????? starbucks who cafe nero always...
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★★★★★
Written on: 24/03/2010
“I picked up a "star Barstas leaflet and then...”
I picked up a "star Barstas leaflet and then registeredonline. As I did so it crossed my mind that it takes more than 1 person in a cafe to make a difference. I use Caffenero daily and not always the same one. I travel with work and find that the nero suits both my pocket and my taste buds. Having said this...yet again I have to commend the Chichester East Street Nero...It is different to others in its ambience, Retro has been fashionable from time to time!The anachronistic Chichester nero has...
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★★★★★
Written on: 10/02/2010
“Not the most salubrious of locations for ANY coffee...”
Not the most salubrious of locations for ANY coffee shop but the moment I walked in it felt welcoming. The staff were efficient and friendly and even though busy where able to treat their customers as people rather than objects on a production line. The coffee is excellent as is the Hot Chocolate Milano....
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Showing 11 - 20 of 42 Reviews
★★☆☆☆
Written on: 20/11/2009
“Having been a Nero fan, my loyalty is on the wane....”
Having been a Nero fan, my loyalty is on the wane. Their coffee is more to my taste than S'bucks or Costa, but the service and value for dosh is falling rapidly. For instance, at the central York branch at lunchtime today, service was dreadfully slow, depite there being only a moderate amount of customers, with only one fully trained member of staff in charge(and I remember HE was wearing a learner tee-shirt only the other day). I queued for am age, my tuna paninni took 20 minutes to arrive; it...
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★★★★★
Written on: 09/10/2009
“Such polite and hardworking staff.Service is really...”
Such polite and hardworking staff.Service is really quick. Staff from other Neros should be sent there for training! Shrewsbury Nero is so very slow!...
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★☆☆☆☆
Written on: 05/10/2009
“Caff Nero is by far the worst place in halifax. I'm...”
Caff Nero is by far the worst place in halifax. I'm never going there again and i certainly won't be recomending it, this needs reviewing Immediately. When i went i bought god knows what and spend £10 and quality of food was rubbish and a large coffee is not very large compared to nice places just like Costa coffee. I hated so much i had a closer look at the equipment and they was dirty, FILTHY infact and personly i HATED it as does everyone else i know that has been there. Not only am i NOT...
Read full reviewMassiveuk's response to Guest's Review
Written on: 10/11/2009
I welcome comments and reviews on anywhere I intend to visit or have visited in the past. However if you are going to comment on a individual place, please make sure you are not an ex member of staff nor a customer who has had a bad day. judging by your in-excusable spelling and use of the English language I can only assume you are more suited to your back street cafe which will do the full fried English Breakfast at £1.99 with salmonella eggs. I can state that upon experience Caff Nero (As it is actually spelt) is the best place for service, Coffee and price. And can easily call itself number one in the list of Coffee giants
Guest's response to Guest's Review
Written on: 12/06/2011
I fully agree with the previous response to this review. I too have been in many Caffe Nero's around the country and have yet to find one where the service and products fail to impress. The staff are always polite, the coffee good, the food fresh and everything impeccably clean. If I did find something lacking, I'd quietly mention it to the manager. However, staff in any shop will be more easily polite to a reasonable customer and to be honest the reviewer doesn't exactly come across as reasonable. I wonder why they didn't just go to the 'nice' Costa Coffee? From my very few encounters in this 'nice' shop, I feel the reviewer would have been far more at ease there! One more point though ~ if you're going to comment on someone's bad spelling and grammar, you should at least check that your own is good!
★☆☆☆☆
Written on: 24/09/2009
“Oh how I wish I had been a "Mystery Shopper"....”
Oh how I wish I had been a "Mystery Shopper". Desparate for a good coffee called in to this cafe nero outlet with my partner. Ordered two Latte's. Girl taking order continued talking to her colleague and after preparing two cups, asked me very casually if I wanted "something" on my Cappacinno!(sic) I mentioned that I'd asked for Latte's at which she discustedly threw the prepared coffee's away and made two more. Grudgingly offered these to me and took my money. As soon as we could find a clean,...
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★★★★★
Written on: 29/07/2009
“I have been buying my coffee at this branch of cafe...”
I have been buying my coffee at this branch of cafe nero for about 2-1/2 years now 5 days a week. The early morning (9am) staff just couldn't be better. Very very professional, great memories and the coffee is good too. A thought for the management of Cafe Nero. If these people think of leaving do you best to prevent them. ...
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★★★★★
Written on: 22/05/2009
“I like Caffe Nero a lot and of all the large coffee...”
I like Caffe Nero a lot and of all the large coffee chains I would rather pick Nero's than any of the others. I have visited number of the outlets all over England and have always found the staff to be friendly and very efficient. I especially like the loyalty card that you can get and although I don't drink loads of coffee, it does keep me going back to Caffe Nero's as I know I can get good coffee when I do go and that my 10th cup / takeaway would be free! I'm not a huge fan of the ready made sandwiches...
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★★★★☆
Written on: 20/01/2009
“Cafe Nero - It's good to have a choice of strength of...”
Cafe Nero - It's good to have a choice of strength of coffee. Friendly staff even when busy. Loyalty cards are a good idea. Always look for a Neros first when we want a coffee. Muffins are excellent. Paninis are good too....
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★☆☆☆☆
Written on: 09/01/2009
“Visited the Macclesfield branch of Cafe Nero just...”
Visited the Macclesfield branch of Cafe Nero just before Xmas. As mentioned above,...no card payments taken. As I was unaware of this until about to pay, I found myself in a situation where I was £1 short,...not what you want when you're stood there with a tray of hot drinks!...My son was with me luckily and was able to dash out to a nearby cashpoint. Nevertheless it meant my standing by the counter as the drinks got cooler until he returned. As I saw nothing anywhere to inform me of this,...I...
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★★☆☆☆
Written on: 05/10/2008
“My friend, who is allergic to nuts found a peanut in a...”
My friend, who is allergic to nuts found a peanut in a muffin she was told was nut free. Milk in her tea smelt stale. I have to say i ordered a Mocha Latte And it was very nice, though a little strong. My double chocolate biscotti was very nice, even though I thought it had a random taste of raw egg, but it really tastes of cake mixture, which i love! i would probably return there but i wouldn't return at lunch time. overall : food. okay. cleanliness. poor in my experience. service....
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★★★★★
Written on: 01/02/2008
“Cafe Nero - The expert here! From South Ken opening...”
Cafe Nero - The expert here! From South Ken opening onto the roll out, I have used many of the branches regulary since I travel to all parts of Central and south London to work. They are such a success; in terms of good coffee - I am an expresso or machiato drinker, so refer to 'pure' coffee drink types; in terms of atmosphere - the peaceful playing of classical or opera in busy business areas is still pretty unique; and most certainly in terms of staff. They are almost always great, working hard...
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Showing 21 - 30 of 42 Reviews
★☆☆☆☆
Written on: 30/01/2008
“Would definitely not return to any Cafe Nero. The hot...”
Would definitely not return to any Cafe Nero. The hot chocolate was very weak and not even hot....
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★★★☆☆
Written on: 21/01/2008
“Ok overall. I would go there again as it was down to...”
Ok overall. I would go there again as it was down to earth and relaxing....
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★★☆☆☆
Written on: 15/01/2008
“Have been a fan of Caffe Nero's for a while as they...”
Have been a fan of Caffe Nero's for a while as they claim to have the best coffee this side of Italy, a big statement indeed. However of late the prices have gone up the mugs they serve in ( no small in most ) are soup bowls which you can't finish and the coffee hit and miss. I have yet to see a coffee served like this in Italy. Staff training wouldn't go astray either Need to lift your game....
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★★★★★
Written on: 06/01/2008
“May I say that your Exeter (Queen St. Cafe Nero shop)...”
May I say that your Exeter (Queen St. Cafe Nero shop) is a pleasure to enter and have a coffee, mine is a cappuccino and sometimes a cake or ciabatta. The shop is manageress is excellent and always has a smile and time to speak to you as do the rest of her staff, ( I have mention this to her and the comment she gave was I like to treat my customers the same way I would like to be treated when go out). Keep up the good work!...
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★★★★★
Written on: 16/12/2007
“Its great to be apart of and its great to spend time with!”
Its great to be apart of and its great to spend time with!...
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☆☆☆☆☆
Written on: 28/11/2007
“My friend and I ordered hot chocolates which were cool...”
My friend and I ordered hot chocolates which were cool when they arrived. I politely asked the waiter to heat them but he said it wasn't his problem and he wouldn't heat them. I said I would not return to the cafe and he replied that they had plenty of customers anyway....
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★☆☆☆☆
Written on: 23/09/2007
“I love the coffee and snacks at Cafe Nero, but they...”
I love the coffee and snacks at Cafe Nero, but they could do with better trained staff ....
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★★☆☆☆
Written on: 05/09/2007
“The following is a verbatim copy of an email sent to...”
The following is a verbatim copy of an email sent to Caffe Nero seven days ago. I didn't even get confirmation of receipt, let alone a response: My wife and I have been great fans of Caffe Nero since you opened and would go out of our way to search out a bar, however, this year we have been made increasingly aware of reduced quality and a questionable marketing direction. i) the starbucking of the size of cups; gone is the original small cup previously used that are standard in Italian bars; the...
Read full reviewLuisedickson's response to Laturb's Review
Written on: 26/01/2008
What a load of rubbish you have wrote. Cup size has not changed since opening. If you did your research you would know the ingredients of a cappucino is 1/3 coffee, 1/3 milk, 1/3 froth. Caffe nero has won awards for the best paninis for the last 5 years. As for assistant barista - what are you talking about. I suggest you get a life mate.
348631_Joshratchi's response to Laturb's Review
Written on: 01/03/2008
The so called " assistant baristas" dont exist. Those are baristas in training, people that have recently joined the company. The fact that you see alot of them means there is a high staff rotation, you might want to leave some feedback on that issue in the stores comment card box (many times thats by far the best way to alert the manager of something that needs improvement) That is always a problem, but also a fact of life. This is mostly the case in London where a lot of staff are students that have come for a while to learn or perfect English (hence the language issue). While it is true that the brand is evolving and some of the changes do not necessarily please every customer, testing new things, be it products, processes and so on is the best way to find out what works and what doesnt. Im sure you will see it with different eyes as the store adapt to the many new things that are happening in what is still very much a growing being.
Massiveuk's response to Laturb's Review
Written on: 10/11/2009
I do totally agree with the 2 above comments on your review. What a total load of rubbish. A Cappuccino "senza" Chocolate does not and never has existed on the Caff Nero Menu - So how would you expect a member of staff to understand what the bloody hell you were asking for even if they were ENGLISH. I would go as far as to say you try to be a professional complainer? How many times have you managed to get a FULL refund. Keep doing what you do Caff Nero
★★☆☆☆
Written on: 24/05/2006
“Cafe Nero has a lively atmosphere, but it doesn't...”
Cafe Nero has a lively atmosphere, but it doesn't appear to be very clean. You often find used dishes left for too long. The toilets aren't very clean either.
Most importantly, if you are on some business and you need to use the wireless internet service, NEVER expect it to work well. I have had so much messing and have had to go opposite to Starbucks....
★★★★★
Written on: 18/03/2005
“Cafe Nero directly opposite Bristol University's Wills...”
Cafe Nero directly opposite Bristol University's Wills Memorial Building has been a daily life-saver for years. It's got the best coffee, the best barristas and the best atmosphere around. It's also just a 30-second dash across the road from a 4-hour practical lab class!
Its coffee menu covers all the bases for on-site or take-out and the staff are knowledgable, professional and fast - although the queues at lunchtime and between lectures are a testament to Nero's popularity. They're also friendly,...
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Showing 31 - 40 of 42 Reviews
★★★★★
Written on: 14/12/2004
“Coffee is excellent. My regular is usually a Mocha...”
Coffee is excellent. My regular is usually a Mocha with one shot of coffee and no whipped cream but I have tried and can recommend their hot chocolate, Chocissimo (Costa have a similar product but Soho Nero have been doing it for years. I haven't spotted it in any other branch though), their Latte, Cappachino and Expresso.
Their food usually ranges from delicious, mediterranean themed sandwiches, ciabattas and big roll things. Also they serve soups, yougurt, cakes(passion cake is nice), muffins,...
★★★★★
Written on: 20/11/2004
“Cafe Nero has been my favorite Coffee House for many...”
Cafe Nero has been my favorite Coffee House for many years and Cafe Nero seem to have been able to maintain and improve standards as it spreads out around the country, although regional staff are not up to the high standard of London Staff....
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As rated by real users
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1. Caffe Nero
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