Caffe Nero Reviews
Latest Reviews
★★★☆☆
“I go for one reason: peppermint milkshakes.”
Written on: 15/04/2013 by sprinkles606
I don't have a Nero near me so When I go to my two other "homes" London or the midlands I always swing by either at the train station or the other side.. why? I am addicted to their mint milkshakes. omg yum wish other places did them : ( Their hot chocolate is pretty good too! (read more)
★☆☆☆☆
“Cafe awful”
Written on: 11/03/2013
Rude staff whom couldn't wait to get rid of you, coffee was cold within 5 minutes, (read more)
★★★★★
“Cafe Zero!”
Written on: 04/02/2013 by Papa_Lush (18 reviews written)
I am appalled at this wannabe Starbucks. Straight off the bat I was disappointed, the doors are so inflexible, if it says push, you have to push it, you can't pull it open, showing how rigid and inflexible Cafe Nero really is. Secondly, what's up with the customer service, they acted so friendly, two-faced Knobs! People kept talking to me as well! Don't they understand the rules of personal space? I want to be left alone! Also, there was a dead fly floating in my coffee, to be honest by... (read more)
★★★★★
“Cafe Zero!”
Written on: 04/02/2013 by Papa_Lush (18 reviews written)
I am appalled at this wannabe Starbucks. Straight off the bat I was disappointed, the doors are so inflexible, if it says push, you have to push it, you can't pull it open, showing how rigid and inflexible Cafe Nero really is. Secondly, what's up with the customer service, they acted so friendly, two-faced Knobs! People kept talking to me as well! Don't they understand the rules of personal space? I want to be left alone! Also, there was a dead fly floating in my coffee, to be honest by... (read more)
★☆☆☆☆
“Poor value for money - so overpriced”
Written on: 07/01/2013 by Lala_123
As a regular costa customer it was difficult to not draw comparisons between the 2 companies. Firstly a medium in Nerro is more expensive and also the size of a small/regular at costa. I ordered a medium hot chocolate - it was made directly into the v small cup rather than in a jug so it was v messy. The staff assured me is was just a plain hot chic but it was unbearably sweet and tasted of cinnamon and just not to my taste so they kindly swapped it for a medium americano. Wow!! I so wasn't... (read more)
★☆☆☆☆
“rudest staff ever”
Written on: 20/11/2012 by Nat29 (1 review written)
I love coffee , I just started a new job in Holborn and buy coffee 2 or 3 times a day. I really like coffee from Cafe Nero but I seem to notice that staff are very very rude to customers and speak very little English. Every time I ask for Americano with a room for milk they never leave any room for milk however what really put me off is how rude and ignorant the staff is.They also have air cond. on on a very very hot air blowing when its +15C outside, today I went in there as usual and was... (read more)
★★★☆☆
“Stopped going because of the dogs”
Written on: 06/11/2012
Nero in Highgate serves a decent cup off coffee, as you would expect. However, there always seem to be inconsiderate customers who don't control their dogs - letting them bark and climb on the furniture. (read more)
★★☆☆☆
“Some of them ok, some of them awful”
Written on: 31/08/2012 by Moog2000 (1 review written)
The problem with cafe Nero is that you never know what you're getting. I used to stop regularly at the one at St Pancras station cause the coffee is ok and the staff were always friendly and cheerful.Unfortunately, this seems to be the exception rather than the rule. At the store in Piccadilly my encounter with one member of staff has ensured that I never visit another Cafe Nero again. The girl at Piccadilly was rude and offensive and complained about having to 'look after' customers. Not... (read more)
★★☆☆☆
“Nice coffee, poor hygiene”
Written on: 09/08/2012
I recently visited the Caffe Nero in St. Helens with my two small children. As usual the coffee was good and the staff were friendly, but our experience was let down by the cleanliness of the coffee shop and, in particular, the state of the disabled loo/ baby changing facilities. It was - quite frankly- discusting. I don't think it had been cleaned all day. The actual coffee shop area could also have been cleaner and tidier. There were cups and plates strewn over most of the empty tables... (read more)
★★☆☆☆
“Poor Staffing & Badly Trained”
Written on: 02/07/2012
My husband and I regularly use the new coffee shop in Witney, Oxfordshire, but the staffing at lunchtimes is appalling, so slow and 1 assistant doing all the work which means the table clearing goes out of the window although having said that, it is like that during the day. When the tables are cleared, hygiene !! they don't know the meaning of it, the tables are never wiped down properly,disgusting. Needs a good shake up. Also people that go in to use their laptops sit there for hours with... (read more)
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Showing 1 - 10 of 55 Reviews
★★☆☆☆
“out of date, out of date, out of date”
Written on: 01/07/2012
i have had some good experiences at cafe Nero but i have had such bad experiences lately that i will never return if i can help it. stale and dry tasting chocolate muffin. over priced coffee. (compare the price to Costa for example.) stale pain a raisin. plain out of date (by two days!!)apple cinnamon muffin. When i complained i was greeted by rudeness. yes, there have been good times at Nero. The soup and bread is good. The seats are comfortable. The service has been friendly at... (read more)
★☆☆☆☆
“Leave it our, please.”
Written on: 11/06/2012 by JohnBishopnotLiverpool (1 review written)
I visited Café Nero, Cranbourn St, WC2, London, with my girlfriend. First I ordered what I wanted. Then I realised that the guy behind the counter hadn’t understood a word. None of it at all. Then he tried to explain what I had said to the girl with him. She was doing nothing and could have taken the order anyway. Eventually she came to take the order. While she took the order she did not look at me: She was having a conversation with another guy who was on the phone. I do not know if he... (read more)
★★★★☆
“Always a good option”
Written on: 29/05/2012
I'm not a massive coffee drinker, but when I fancy a coffee I always prefer cafe nero. It just seems to have a slightly better ambience than the other coffee shops and for me anyway the coffee takes better. (read more)
★★★★★
“CLEAN,WELCOMING,GREAT DRINKS AND FOOD,NICE...”
Written on: 20/04/2012
epping cafe is super,always clean,friendly,staff so nice,nothing too much trouble,ambience !super.lovely food and drinks .porridge is to die for.my only slight complaint but it wont stop me going is that when they wash the pots they are very noisy,banging and clattering. (read more)
★☆☆☆☆
“Working or buying? Never”
Written on: 29/03/2012
I had an unpleasant experience of working for Caffe Nero. First of all, as someone before me wrote - managers (especially females) are very rude towards their subordinates; being told off in front of a costumer is common starting from day one (literally). Next thing is the fact that you are being forced to pay from your own salaary for any fake 20Ł note you don't check and accept - may happen if you have to serve fast at least 2 people and queue is very long... not mentioning you are... (read more)
★★★★★
“Refreshing Cappuccino ”
Written on: 22/03/2012 by miller.darren54 (2 reviews written)
Café Nero offers a good selection of freshly brewed coffee. I always stop by for a sizzling cup of cappuccino and wraps. I also like the way they present food and coffee. (read more)
★★★☆☆
“Great Coffee, Poor Customer Service ”
Written on: 24/02/2012 by austin.smith360 (2 reviews written)
I am a self-confessed coffee addict. I spend most of my time at Café Nero. I like their coffee, wraps and a few appetizers. Their menu is pretty good in my opinion. But they have a pathetic customer service. (read more)
★☆☆☆☆
“ Rude staff posh coffe shop”
Written on: 18/02/2012 by rockhead
I must alert your atention to the appaling service I received at the above menthioned branch this afternoon. First of all the staff (two women ) were too busy chating and had their backs turned for over a minute when one finally turned to the till she was rude saying just "a second " in a dismisve manner after she took my order she plonked my change down on a wet tray normally when I go in a coffee shop they give you the change in the hand and talk in a better way to customers. The women was... (read more)
★★★★★
“place to be”
Written on: 22/08/2011
Oxted Cafe Nero is the place to b. The staff are all so friendly and helpful and the service is good too, especially Mark who keeps the whole thing together. The choice of panninis and wraps are great . My fav is the ceasor salad wrap. I have tried all the coffee shops around and their coffee has the best flavour going. Not too bitter but lots of flavour. Its a great meeting place for all your friends as well. CHEERS CAFE NERO . KEEP UP THE GOOD WORK. (read more)
★★★☆☆
“C,mon an envelope thin panini is not quality!!!!!!”
Written on: 15/06/2011 by sortitout
What do they have to offer. Nice setting BUT. Dullest menu on the planet. Even when heated the paninis and napkins are a close race. Stringy,thin,tasteless food.,..............in short glad I was not with a European friend. If you want coffee then OK because that IS good but please eat somewhere else instead of encouraging this type of food to proliferate the high st S (read more)
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Showing 11 - 20 of 55 Reviews
★★★☆☆
“I bought cappucino and cake at the Croydon branch on 9...”
Written on: 19/05/2011
I bought cappucino and cake at the Croydon branch on 9 May. The service was excellent but the coffee was bitter and strong and I had to leave most of it. What a waste of money. I was later told by a friend that the customner has to ask for just one shot of coffee instead of two. How is one to know in advance that the coffee is to be so strong? I have been to Italy many times and have never encountered a capuccino this strong. It would be nice if the staff were to ask the customer if they... (read more)
★☆☆☆☆
“I was a regular drinker at cafe Nero which is fine if...”
Written on: 13/04/2011
I was a regular drinker at cafe Nero which is fine if you drink in because if your order is incorrect then you can take it back, however beware if you order any takeaway drink the staff will only half fill your cup if you are lucky and the rest is froth, i have complained several times and the answer is we will give you a free coffee next time. How about giving me the drink i have ordered and a full cup as well after all nobody likes to be short changed. (read more)
★★★★☆
“I can't understand why the staff are told to serve two...”
Written on: 16/03/2011
I can't understand why the staff are told to serve two people at once?? Find this very impersonal,how can they give full attention to me when they have to ask the next customer in line what they want?...
Found the staff very pleasant but was not impressed with the way the manageress spoke to them in front of customers.She was especially rude to a young male member of staff,we felt so sorry for him,there's a time and place to correct your staff,and that's not in front of paying customers.
I...
(read more)
Guest's Comment
Written on: 12/06/2011
I agree that it's appalling for senior staff to undermine other staff members in front of customers. It happens all too often, not just in Cafe Nero and sadly, from my experience, it's normally female managers who do this. The thing to do is complain at the time and if you're not satisfied, tell the manageress that the complaint will go to head office. Believe me, Cafe Nero area managers WILL deal with complaints like this. As for the strong coffee ~ I like strong coffee but it's no pleasure if you don't! I'm in the habit now of asking for my coffee strong, wherever I drink, as most places it's like a cup of hot milk. Oh, you can also ask for a pot of hot water!
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Nat29's Comment
Written on: 20/11/2012
I don't understand either this is VERY VERY VERY stupid as what happens to me is that customer behind me get served before me as they explained to me last weekend that by Cafe Nero 'rules' they have to take 3 orders from 3 different people so even if someone is free to serve you they will serve a person behind you first. I wrote letter to head office about it. Nero is the only place that has this 'rule'.
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★☆☆☆☆
“Served by a young guy who spoke softly,also hardly...”
Written on: 19/01/2011 by BarbaraS (1 review written)
Served by a young guy who spoke softly,also hardly moved his lips so I couldn't even lip read and could not be heard above the music that was playing, got my order wrong & didn't charge me for my latte, had to redo my bill during which time he was also serving the next customer and yes I landed up with a luke warm latte. What annoyed me the most was the'Bloomer tuna salad sandwich £2.95'. My idea of this sandwich was nothing like I received. The bread was thin and floppy, no butter, a... (read more)
★☆☆☆☆
“My husband and myself visited Chester on a coach trip...”
Written on: 18/12/2010
My husband and myself visited Chester on a coach trip in November 2010. We had been on the coach for two hours and needed toilets and a hot drink. The first cafe we saw was Cafe Nero. My husband is a wheelchair so I went in first to ask if they had a disabled toilet. The girl serving snapped "no we haven t, and if you look on the window outside you will see that we haven t" . It was would have taken the same time to have smiled and apologised for not having a disabled toilet!! When we... (read more)
★★☆☆☆
“Nice layout but decor looking tired.Toilet cleanliness...”
Written on: 14/12/2010 by RuthH (1 review written)
Nice layout but decor looking tired.Toilet cleanliness not up to an acceptable standard. Staff vary in their relationship with customers. A welcoming smile and greeting is often lacking.
We like the atmosphere created by fellow customers and the convenience of the location and early hours of opening.
(read more)
★☆☆☆☆
“On Monday 13 December I visited the Old Brompton Road,...”
Written on: 13/12/2010 by nottinghamfella (41 reviews written)
On Monday 13 December I visited the Old Brompton Road, London outlet. Service was poor; the member of staff who attended to me was slow and forgot what I ordered when he got distracted by another member of staff. Whilst I was paying for my double espresso another member of staff wanted to take my order, no clear management. The coffee was weak and the temperature of the coffee was luke warm. (read more)
★★☆☆☆
“Caffe Nero in Sidcup, London is as usual very well...”
Written on: 06/10/2010 by Ismat J 10 (2 reviews written)
Caffe Nero in Sidcup, London is as usual very well designed though now a bit dated. The panelling is vey nice but very masculine and the poster pictures of two girls enjoying coffee in Italy is very appealing but not very realistic. I've heard of the 'happy hour' in Tuscany where everyone enjoys a coffee with friends but I have recently been to Pisa and I didn't see any people enjoying coffee aa certain hour. You really should have a adverts that reflect the country you're selling coffee... (read more)
★★★★★
“One of the best cafe nero's I've been into and I go...”
Written on: 03/08/2010
One of the best cafe nero's I've been into and I go into alot. They have recently had a new Manager and she is great! Very polite and helpful and happy to serve. The rest of the staff are a credit to her as they all work in the same way and have a smile on there faces. While I was there a very loud awkward customer came in ordering coffee and then complaining it was not warm enough. The young lady handled her very well was polite and offered to make a frsh coffee. The customer refused and... (read more)
Guest's Comment
Written on: 12/06/2011
The Cafe Nero's I use in Cardiff are such a pleasure to be in that I use their Cafe's wherever I go. Your comments are 100% how I see the chain.....
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★☆☆☆☆
“WE WENT TO THIS CAFE NERO YESTRDAY AND WE RECIEVD THE...”
Written on: 27/07/2010
WE WENT TO THIS CAFE NERO YESTRDAY AND WE RECIEVD THE WORST TREATMENT AT A COFFEE SHOP EVER BY A MEMBER OF MANAGEMENT STAFF. IF U WNT SPOKEN TO LIKE CHILD AND SHOUTED AT IN FRONT OF PEOPLE THEN THIS IS UP UR STREET.MANAGER PICKS AND CHOOSES WHO SHE CAN ALLOW TO EAT FOOD FROM ELSE WHERE IN HER CAFE BECAUSE SHES 'THE MANAGER' BAD SERVICE NO APPOLOGY AND YOU'LL LEAVE UNHAPPY AND DISRESPECTED. DON'T GO TO CAFE NERO ON WILMSLOW ROAD MANCHESTER (read more)
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Showing 21 - 30 of 55 Reviews
★★★★★
“i visit cafe nero in glasgow airport nearly every day...”
Written on: 26/03/2010 by glasgow airport (1 review written)
i visit cafe nero in glasgow airport nearly every day and its always linda thats working i dont even have to tell her what i want she sees me coming and has started making before i get there and i like it made a particular way and she has it down to a tee .... great service ... great coffee ..... starbucks ????? starbucks who cafe nero always (read more)
★★★★★
“I picked up a "star Barstas leaflet and then...”
Written on: 24/03/2010 by Ron White (1 review written)
I picked up a "star Barstas leaflet and then registeredonline. As I did so it crossed my mind that it takes more than 1 person in a cafe to make a difference. I use Caffenero daily and not always the same one. I travel with work and find that the nero suits both my pocket and my taste buds.
Having said this...yet again I have to commend the Chichester East Street Nero...It is different to others in its ambience, Retro has been fashionable from time to time!The anachronistic Chichester nero...
(read more)
★★★★★
“Not the most salubrious of locations for ANY coffee...”
Written on: 10/02/2010 by lethers (1 review written)
Not the most salubrious of locations for ANY coffee shop but the moment I walked in it felt welcoming. The staff were efficient and friendly and even though busy where able to treat their customers as people rather than objects on a production line. The coffee is excellent as is the Hot Chocolate Milano. (read more)
★★☆☆☆
“Having been a Nero fan, my loyalty is on the wane....”
Written on: 20/11/2009
Having been a Nero fan, my loyalty is on the wane. Their coffee is more to my taste than S'bucks or Costa, but the service and value for dosh is falling rapidly. For instance, at the central York branch at lunchtime today, service was dreadfully slow, depite there being only a moderate amount of customers, with only one fully trained member of staff in charge(and I remember HE was wearing a learner tee-shirt only the other day). I queued for am age, my tuna paninni took 20 minutes to arrive;... (read more)
★★★★★
“Such polite and hardworking staff.Service is really...”
Written on: 09/10/2009
Such polite and hardworking staff.Service is really quick.
Staff from other Neros should be sent there for training! Shrewsbury Nero is so very slow!
(read more)
★☆☆☆☆
“Caff Nero is by far the worst place in halifax. I'm...”
Written on: 05/10/2009
Caff Nero is by far the worst place in halifax. I'm never going there again and i certainly won't be recomending it, this needs reviewing Immediately. When i went i bought god knows what and spend £10 and quality of food was rubbish and a large coffee is not very large compared to nice places just like Costa coffee. I hated so much i had a closer look at the equipment and they was dirty, FILTHY infact and personly i HATED it as does everyone else i know that has been there. Not only am i... (read more)
Massiveuk's Comment
Written on: 10/11/2009
I welcome comments and reviews on anywhere I intend to visit or have visited in the past. However if you are going to comment on a individual place, please make sure you are not an ex member of staff nor a customer who has had a bad day. judging by your in-excusable spelling and use of the English language I can only assume you are more suited to your back street cafe which will do the full fried English Breakfast at £1.99 with salmonella eggs. I can state that upon experience Caff Nero (As it is actually spelt) is the best place for service, Coffee and price. And can easily call itself number one in the list of Coffee giants
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Guest's Comment
Written on: 12/06/2011
I fully agree with the previous response to this review. I too have been in many Caffe Nero's around the country and have yet to find one where the service and products fail to impress. The staff are always polite, the coffee good, the food fresh and everything impeccably clean. If I did find something lacking, I'd quietly mention it to the manager. However, staff in any shop will be more easily polite to a reasonable customer and to be honest the reviewer doesn't exactly come across as reasonable. I wonder why they didn't just go to the 'nice' Costa Coffee? From my very few encounters in this 'nice' shop, I feel the reviewer would have been far more at ease there! One more point though ~ if you're going to comment on someone's bad spelling and grammar, you should at least check that your own is good!
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★☆☆☆☆
“Oh how I wish I had been a "Mystery Shopper"....”
Written on: 24/09/2009 by jprdover (1 review written)
Oh how I wish I had been a "Mystery Shopper". Desparate for a good coffee called in to this cafe nero outlet with my partner. Ordered two Latte's. Girl taking order continued talking to her colleague and after preparing two cups, asked me very casually if I wanted "something" on my Cappacinno!(sic) I mentioned that I'd asked for Latte's at which she discustedly threw the prepared coffee's away and made two more. Grudgingly offered these to me and took my money. As soon as we could find a... (read more)
★★★★★
“I have been buying my coffee at this branch of cafe...”
Written on: 29/07/2009
I have been buying my coffee at this branch of cafe nero for about 2-1/2 years now 5 days a week. The early morning (9am) staff just couldn't be better. Very very professional, great memories and the coffee is good too.
A thought for the management of Cafe Nero. If these people think of leaving do you best to prevent them.
(read more)
★★★★★
“I like Caffe Nero a lot and of all the large coffee...”
Written on: 22/05/2009 by speakout (86 reviews written)
I like Caffe Nero a lot and of all the large coffee chains I would rather pick Nero's than any of the others. I have visited number of the outlets all over England and have always found the staff to be friendly and very efficient. I especially like the loyalty card that you can get and although I don't drink loads of coffee, it does keep me going back to Caffe Nero's as I know I can get good coffee when I do go and that my 10th cup / takeaway would be free! I'm not a huge fan of the ready... (read more)
★★★★☆
“Cafe Nero - It's good to have a choice of strength of...”
Written on: 20/01/2009 by avie (1 review written)
Cafe Nero - It's good to have a choice of strength of coffee. Friendly staff even when busy. Loyalty cards are a good idea. Always look for a Neros first when we want a coffee. Muffins are excellent. Paninis are good too. (read more)
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Showing 31 - 40 of 55 Reviews
★☆☆☆☆
“Visited the Macclesfield branch of Cafe Nero just...”
Written on: 09/01/2009
Visited the Macclesfield branch of Cafe Nero just before Xmas. As mentioned above,...no card payments taken. As I was unaware of this until about to pay, I found myself in a situation where I was £1 short,...not what you want when you're stood there with a tray of hot drinks!...My son was with me luckily and was able to dash out to a nearby cashpoint. Nevertheless it meant my standing by the counter as the drinks got cooler until he returned. As I saw nothing anywhere to inform me of... (read more)
★★☆☆☆
“My friend, who is allergic to nuts found a peanut in a...”
Written on: 05/10/2008 by laurenmay12
My friend, who is allergic to nuts found a peanut in a muffin she was told was nut free.
Milk in her tea smelt stale.
I have to say i ordered a Mocha Latte And it was very nice,
though a little strong.
My double chocolate biscotti was very nice, even though I thought it had a random taste of raw egg, but it really tastes of cake mixture, which i love!
i would probably return there but i wouldn't return at lunch time.
overall : food. okay.
cleanliness. poor in my...
(read more)
★★★★★
“Cafe Nero - The expert here! From South Ken opening...”
Written on: 01/02/2008 by CBLondon (1 review written)
Cafe Nero - The expert here! From South Ken opening onto the roll out, I have used many of the branches regulary since I travel to all parts of Central and south London to work. They are such a success; in terms of good coffee - I am an expresso or machiato drinker, so refer to 'pure' coffee drink types; in terms of atmosphere - the peaceful playing of classical or opera in busy business areas is still pretty unique; and most certainly in terms of staff. They are almost always great, ... (read more)
★☆☆☆☆
“Would definitely not return to any Cafe Nero. The hot...”
Written on: 30/01/2008
Would definitely not return to any Cafe Nero. The hot chocolate was very weak and not even hot. (read more)
★★★☆☆
“Ok overall. I would go there again as it was down to...”
Written on: 21/01/2008
Ok overall. I would go there again as it was down to earth and relaxing. (read more)
★★☆☆☆
“Have been a fan of Caffe Nero's for a while as they...”
Written on: 15/01/2008 by amzabala
Have been a fan of Caffe Nero's for a while as they claim to have the best coffee this side of Italy, a big statement indeed. However of late the prices have gone up the mugs they serve in ( no small in most ) are soup bowls which you can't finish and the coffee hit and miss.
I have yet to see a coffee served like this in Italy. Staff training wouldn't go astray either
Need to lift your game.
(read more)
★★★★★
“May I say that your Exeter (Queen St. Cafe Nero shop)...”
Written on: 06/01/2008 by ianjab (1 review written)
May I say that your Exeter (Queen St. Cafe Nero shop) is a pleasure to enter and have a coffee, mine is a cappuccino and sometimes a cake or ciabatta. The shop is manageress is excellent and always has a smile and time to speak to you as do the rest of her staff, ( I have mention this to her and the comment she gave was I like to treat my customers the same way I would like to be treated when go out).
Keep up the good work!
(read more)
★★★★★
“Its great to be apart of and its great to spend time with!”
Written on: 16/12/2007 by solecanterbury (1 review written)
Its great to be apart of and its great to spend time with! (read more)
☆☆☆☆☆
“My friend and I ordered hot chocolates which were cool...”
Written on: 28/11/2007 by patrick wright (1 review written)
My friend and I ordered hot chocolates which were cool when they arrived. I politely asked the waiter to heat them but he said it wasn't his problem and he wouldn't heat them. I said I would not return to the cafe and he replied that they had plenty of customers anyway. (read more)
★☆☆☆☆
“I love the coffee and snacks at Cafe Nero, but they...”
Written on: 23/09/2007 by Val6135 (1 review written)
I love the coffee and snacks at Cafe Nero, but they could do with better trained staff . (read more)
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Showing 41 - 50 of 55 Reviews
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Guest's Comment
Written on: 25/07/2012
I wonder if the owners actually read these negative comments.