Caffe Nero Reviews

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Latest Reviews

★★★☆☆

“Dogs in a place that serves food and drink??”

Written on: 12/07/2017 by Jessawoo (1 review written)

I regularly visit Caffè Nero in my local town of Southport, the Lord Street branch is a lovely place to sit with my baby son whilst I work on my laptop. However, I find it most unpleasant to witness the amount of dogs brought into the cafe, it's just not hygenic, I've even resorted to wiping down the furniture with antibacterial wipes after witnessing two dogs sitting on the sofa with their owners. Would it be so much to ask to request owners keep their dogs outside? Only yesterday I was in… Read Full Review

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★★★★☆

“Friendly staff, nice place ”

Written on: 27/05/2017 by McHughqi306 (1 review written)

Nice place to spend a lunch break. Staff friendly and courteous. Drinks are delicious! Food is a little over priced but is tasty! They also have a loyalty scheme which gives you a free drink after you have bought so many which is nice, you feel like you are getting something back for being loyal. Would recommend :-)… Read Full Review

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★★★☆☆

“dogs”

Written on: 31/12/2016 by virtualwinter (1 review written)

Having witnessed hikers bringing their muddy dogs into Nero at Formby village I wonder is the extra footfall worth it?...one dog urinating on a seat was enough, but another barking continually and the other being fed hardly set the ambience for my sandwich and coffee... I wont return ..unless I can bring my pet hamster and rat in for a drink also… Read Full Review

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★★★★★

“Great place”

Written on: 01/12/2016 by MaddenJohnson (1 review written)

Cafe Nero along with their staff really are a cut above the rest. The personal touch that was given was excellent. Along with this I saw a dog at the entrance and I think allowing people to bring their dogs in echoes back to times gone by. Where people and communities are mixture of all. I know that the shop I visited had a real buzz and I will return again today… Read Full Review

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★☆☆☆☆

“coffee for dogs”

Written on: 25/01/2016 by 483Johnston (1 review written)

Came to caffe Nero in Bishop stortford for a coffee and to relax. just sat down and I couldn't believe my eyes there was a dog sitting at a table with a bowel of water and just as I was telling my husband another person came in with a big black dog jumping up at everyone who was walking by what the hell I'd going on the caffee Nero turning a coffee shop for dogs? When the people left with there dog what a mess come on what about health and safety I can understand for blind dogs but not for… Read Full Review

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Addypops's Comment

Written on: 18/04/2016

Oh for goodness sake, get a life. If you don't like it go somewhere else. I would much sooner have a dog in a coffee shop than screaming kids with no parental supervision .

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★★★☆☆

“Broken toilets”

Written on: 04/09/2015 by anglesey41 (1 review written)

Great coffee in Café Nero St Peter's square Manchester. Good staff However, café Nero bosses, think about the toilets. Flush mechanism about to collapse, air dryer didn't work ,no alternative tissues. It may not be important to you but it doesn't reflect well with the public. Surely you have emergency tradesmen to keep details in a good state of repair. Up your game Nero… Read Full Review

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★★★★☆

“The company of dogs whilst enjoying a Neros coffee ”

Written on: 27/06/2015

Having been loyal customers for a number of years, it concerns us that dogs are now joining us for our almost daily coffee at Neros. Two issues regarding health and safety come straight to mind. 1. Cleanliness, having witnessed dogs being fed at the table and allowed to nuzzle/sniff/lick the table top. this does require a particular cleaning programme before the next customer uses it. 2.The presence of children gives rise to the potential of unnerving the dog with possible tragic consequences -… Read Full Review

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Pb21's Comment

Written on: 13/09/2015

I totally agree. Surely this can not be right under health and hygiene? I have been a loyal customer of Nero's for over 5 years I have recently been to the Lord St, Southport branch on two occasions in there has been a pet dog in there? I do not understand why this is being allow as there is plenty of outdoor seating and the dogs are not guide dogs but pets. My four friends also agree and feel if this continues we will stop going to Nero's its bad enough they allow people to smoke right outside the door and now we have animals coming into the café. I do not agree with this policy.

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★☆☆☆☆

“Dogs”

Written on: 31/05/2015 by Bateszh328 (1 review written)

Very surprised to see dogs inside caffe Nero, Felixstowe, where food and drink are served. To make matters worse staff were patting these dogs then returning to serve food and drink without washing their hands first. Therefore I will not return here again… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 20/04/2015 by ddraigoch (1 review written)

A cappuccino made with Soya cost 30p extra. No other Café we have patronised has ever charged extra for Soya milk. A cup of tea was served with a teabag. The small pot of milk had a chip in it. Other cafes we have patronised serve tea in a tea pot… Read Full Review

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★★☆☆☆

“Tasted like Starbuck's!”

Written on: 27/03/2015 by lhrx (1 review written)

Back in the UK after a long break, and looking forward to a Nero - always used to think they were best quality of all the chains. I bought my usual black coffee in the kiosk in Liverpool Lime Street. I couldn't try it until I boarded the train; it was so weak it was barely recognisable as coffee. What a shame their quality has slipped so much; I don't mind paying £2 for a good coffee, but surely they don't need to skimp on the amount of coffee to this extent?… Read Full Review

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★★★★★

“Caffe Nero Ely TOP MARKS ALL ROUND & Disabled friendly ”

Written on: 04/03/2015

Caffe Nero Ely, I am Disabled and use a large power wheel chair, I have been going to Caffe Nero in Ely for years, since it opened, after comparing all the other local options, I have always felt very welcome there far more than I can say for most of the other options, the staff have always been very friendly and helpful, the shop is wheelchair accessible with no steps, the staff always take my drink to my table, move the chairs out of the way to make space for my wheelchair, and offer to help… Read Full Review

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★★★★★

“Good News - Dogs Allowed at Caffe Nero ”

Written on: 19/08/2014 by MeandMyDogs (1 review written)

Yesterday I was in Petersfield with my eldest dog who is big and fluffy. Asked in Caffe Nero if the internet worked outside as I had my dog with me. I was told that he was as welcome as me inside. In a world that has become so dog UNfriendly I am delighted to know that I can take my dogs into a cafe. Having put up with noisy children running riot in another well-known coffee chain the day before my dog and I loved the peace and quiet of Caffe Nero. Big thank you and especially the kind employee… Read Full Review

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Gled33's Response to MeandMyDogs's Review

Written on: 09/12/2014

It is not always good news that dogs are allowed. An unaccompanied collie tried to jump on me three times today in Cafe Nero when I was trying to breastfeed my 7 month old baby. Oner had tied it up at the stable I was already at and gone off to join a lengthy line for coffee. I had to stop and leave the store. Dog owners need to control their animals at all times and if Cafe Nero cannot insure this they should stop them coming in.

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★★★★☆

“Very good service”

Written on: 01/08/2014 by Lyonoh196 (1 review written)

The coffee@our local 'nero' is good. The premises are clean. The staff are riendly and prompt. They work hard. Although I cannot give you a particular name there is one person who works like a trojon to get things just right for all her customers and it is a pity she could not be recommended!!!… Read Full Review

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★★★★☆

“WORTH REPEAT VISITS”

Written on: 13/07/2014 by SalvatoreAdkins483 (1 review written)

Staff very competent and friendly, for all ages and nationality of customers, coffee for me is better than Starbucks or Costa. Toasted Scone with butter and jam is enjoyable. Staff cope well with a "rush" of customers. Seating outside is adequate but with the adjacent building works is not as enjoyable as 18mths ago. Seating inside at door could be slightly re-organised after all everyone enjoys the more comfortable leather chairs … Read Full Review

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★★★☆☆

“Large Smelly Dogs”

Written on: 09/07/2014 by qpDolan13 (1 review written)

Just visited Caffe Nero in Marlborough and after we sat down a couple entered with two enormous shaggy dogs. They were on leads but would just not sit down. They looked dirty and being a dog owner I know that wherever there are dogs moving about there are dog hairs and they generally sniff around and possibly lick the floor of any food establishment. Allowing dogs into a food establishment is disgusting and I certainly wont be eating in your caffes again… Read Full Review

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Addypops's Comment

Written on: 18/04/2016

Good. I am sure it won't be a big loss to them.

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★☆☆☆☆

“No continental sized cappucino”

Written on: 09/04/2014 by 82Gregory (1 review written)

Reading, Berks is overrun with Caffe Neros, even replacing a decent cafe restaurant in House of Frazer. It calls itself Italian but this is an untruth as you cannot get the continental sized cappuccino in Reading, but you can in London. It is overpriced, the one on corner of Friar St/ Queen Victoria is dirty with dirty entrance, dirty outside tables, tables inside always covered with customers used crcckery. I went in and pointed out the filthy entrance to the Manageress did she bother to… Read Full Review

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★☆☆☆☆

“Unhelpful and Unfriendly Staff”

Written on: 06/04/2014 by Shoemaker317 (1 review written)

Went into Cafe Nero in Christchurch, where I had an accident last year in their cafe. They were not really bothered, and were more interested in serving their customers. A lady who worked at barclays bank came to my rescue as she knew about health and safety. Best bit was they tried to blame me and said it was my fault. I left messages with Cafe Nero but they could not be bothered to return my call. Obviously customers do not matter. Bit worrying when so they say customers are important to… Read Full Review

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★☆☆☆☆

“Don't go here”

Written on: 02/02/2014 by coffeelover93 (1 review written)

So I went into Cafe Nero and it's like they don't even have air conditioners!! It's too stuffy and crowded. Don't even renind me of the coffee!! Eurgh! It tastes like bloodt hot tap water! I just binned it when I got outside. Wasted my money for no reason.Also, the staff don't know what they're doing. They justlook confused… Read Full Review

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★★★★★

“love cafe nero”

Written on: 11/01/2014

I Love cafe Nero. The one in Lombard Street Belfast and the one in Hollywood county down are my favourites. Both very professional and well run. Love the coffee and food. Never disappointed… Read Full Review

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★★★★★

“wonderful staff”

Written on: 23/09/2013 by janecat (1 review written)

I am from Dundee. I frequent your coffee shop in Broughty Ferry, Dundee. The staff there are extremely nice and very helpfull. I have just been told today that the manager is being transferred. I am very upset over this as he runs the shop very well and it runs like a well oiled ship. The coffee is lovely and I have no complaints about the food. Why is it that when you get really good staff they are moved on elsewhere. Leave the manager where he is… Read Full Review

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