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Written on: 31/07/2013 by JaneSully (1 review written)
When visiting the USA from Australia you find your mobile telephone switches networks at will as you travel around. This is very annoying so I usually fix on a network. I have tried fixing on each of them. I have found Verizon by far the best. Obviously. as with all products in the USA, the customer service is terrible if your customer profile is not the norm (which as a visitor for overseas it never is)… Read Full Review
Written on: 20/12/2012 by UNSAT (1 review written)
Until today I have been a satisfied Verizon customer for over 10 years. My wife had a smart phone with an unlimited data plan. she recently upgraded to an iPhone 5. I went online about a month later to see why our bill went up. Well, comes to find out that Verizon had changed her unlimited data plan to a 2GB data plan. When I called verizon the customer representative i spoke with told me Verizon didnt offer that plan anymore so they automatically gave us the lowest data plan available. When… Read Full Review
Written on: 01/08/2012 by JoeWhit80 (4 reviews written)
After my contract expired, I shopped around for another company with better coverage. I travel alot and was getting dropped calls too often. I asked a few of my buddies and most had said try the verizon. So far so good. I haven't had a dropped call yet… Read Full Review
Written on: 05/12/2010
I had my account on AutoPay and Verizon has been trying to charge me because they falsely claimed that I changed my bank account number, which was preventing my automatic payments from going through. They told me that the only way to solve this was to go to the bank and get a letter from the bank manager and fax it in. I did that and faxed it in, but when the charges were still there two weeks later, I called again. The new CS rep told me that I should have sent the letter to another… Read Full Review
Written on: 29/01/2009 by boncoh (27 reviews written)
Where I live the service can't hardly be beat. Many great phones for free at www.verizonwireless.com. Unlimitied IN Calling is a great feature along with Unlimited IN Texting for only $10.00 more. They do not warn you if you are going to be charged for something. For example. I downloaded guitar hero, paid the fee and it seemed pretty straight forward. What they didn't tell me is that every time you play a song they charge you data usage at $2.00 a megabyte and it easily added up to $20… Read Full Review
Written on: 31/07/2008 by gman88 (1 review written)
Lowest dropped calls I don't think so!! I have had this service for 6 months now and I have had 8 dropped calls already while when I had sprint I had only 3 dropped calls in 6 years!! Sprint is cheaper too!!!
… Read Full Review
Written on: 27/02/2008 by theshootist (92 reviews written)
Its' humorous the way that things work. People are not happy with a service, yet they are complacent and do/say nothing about it. Before you know it, you've been with that same company for 7 years.
With that being said, Verizon offers NOTHING that other wireless service providers cannot offer.
Verizon claims to have the best network and least dropped calls, but my cell drops calls all of the time.
If Verizon were serious about it, they would offer some sort of guarantee.
I've noticed that the… Read Full Review
Written on: 28/06/2007 by bbenmeyer (7 reviews written)
If you like Sprint or Nextel, you will like Verizon. There is no signal, anywhere. It can get very annoying when you are trying to make a call, and poof! "Hello, hello, HELLO!" Dumb dropped calls. "Your call has been dropped, thank you for using Verizon wireless." They say thank you to calm you down from your dropped call. PAY ME BACK. AND STUFF YOUR SORRY IN A SACK. I will not ever get Verizon again… Read Full Review
Written on: 03/04/2007 by boston12 (2 reviews written)
Reception of calls is good with Verizon Wireless. But it bills you for extra features like insurance and other services without informing and taking consent of customer… Read Full Review
Written on: 02/04/2007 by boston12 (2 reviews written)
I feel reception of making and receiving call from Verizon phone is OK. But it has non-transparent policy with a tendency to add extra features in plan without informing the customers. It happened two times with my plan. First they added data service and 2nd time they added handset insurance without informing me and Verizon was billing me for all these. They didn't reimbursed me when I confronted. I am not happy with its policy and I am not going to renew my plan with Verizon… Read Full Review
Written on: 28/03/2007 by cobbey69 (1 review written)
I've had VZ for years, its the best so far compared to my previous cell phone service. I will continue to use Verizon Wireless for years. Great service coverage, no drop calls. The only time a call gets dropped is when my partners network drops… Read Full Review
Written on: 04/01/2007 by tomular8 (3 reviews written)
I overall dont really like my verizon service and probably will end up going back with cingular very soon… Read Full Review
Written on: 19/06/2006 by NGKay (1 review written)
It seems that the Verizon Wireless billing isn't always completely accurate. The 'in' network isn't as simple as it sounds. There is never a great selection of phones. If it is a phone with accessories and extras, everything is pricey, and there are definitely never any free features included in service packages. Every time I go into a Verizon store, it takes so long to solve any issues, and usually I get sent to other Verizon stores, and it seems to take longer than necessary. I am currently… Read Full Review
Written on: 23/08/2004 by DJWaszmer (1 review written)
I had Verizon for about five years. I only have had to call them a few times about billing issues. Customer service fixed the issue promptly and to my satisfaction. I lived on Long Island for most my life, and Verizon always had great coverage, except in those areas where for some reason, no signal on any carrier comes through. I moved to Florida a couple of years ago, and I have had the same success with coverage excellent coverage. On all my trips up and down the east coast, I never had to… Read Full Review
Written on: 22/06/2004 by mrodenburg (1 review written)
Most other providers have a terrific selection of cell phones. Verizon Wireless has a terrible set of choices… Read Full Review
As rated by our community of reviewers
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" Worst customer service I've never encounter. " Read More
Written by ztech2
" Appalling treatment from 'customer services' " Read More
Written by Captain-Incandescent
" IF THERE WAS A MINUS RATING I WOULD HAVE USED IT " Read More
Written by Daveinhants
" Abysmal Customer Service " Read More