Odeon Reviews

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★★☆☆☆
2.1
24.0% of users recommend this
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  • Choice Of Films

  • Refreshments

  • Customer Service

  • Value For Money

Summary

Odeon operate cinemas around the UK including Norwich, Bath, Wrexham, Lincoln, Taunton, Swansea and many more locations around the UK. If you're a cinema goer and sometimes catch a movie at Odeon cinemas why not write a review of it and let others know whether you recommend them or not. Let us know about screen size and quality, prices, snacks and the quality of customer services.


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Latest Reviews

“Would vote zero if I could ”

★☆☆☆☆

written by JustineMcBride on 17/12/2023

I booked 3 tickets online for Bournemouth BH2 I had to do extra security with my bank to secure my booking. At the end of the transaction I was told to contact Odeon, I spoke on chat which was total waste of time they just read from a script imo they said payment pending and contact my bank, so frustrating I know for a fact my bank can't do anything 3 emails to customer service with proof from my bank Odeon were holding payment . They point blank to refund me NEVER AGAIN will we step foot in Odeon

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“Do not recommend ”

★☆☆☆☆

written by jgCox456 on 22/07/2023

Start by saying even if I was paid I would NEVER visit this cinema ever again, from the start was just awful. So understaffed waiting long time in queues. When I finally got to the till and paid for drinks and food I was then sent to the end till to stand in another long queue to be told that they couldn't give me 1 food item and have to wait again keeping in mind the film was starting in 3 mins time. So had no other choice to get a refund. So then the manager singled out Only us in front of everyone, stopping us by saying hold on you haven't shown code to walk on in, but the guy scanned our code to go in this was because she didn't like the fact that I asked for refund on item that I was charged for but they couldn't make in time for film. No bags of sweets or crisps nothing to choose from.They had no trays for drinks, the lids didn't fit the drinks so couldn't hold them without them spilling everywhere. Seats were so bad we stayed 20 mins into film and walked out. Wouldn't recommend this place Belfast Victoria Square. Absolute disgusting experience.

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“Rescued seating from the bin?”

★☆☆☆☆

written by Alixmc on 02/02/2023

Odeon Derby - this place used to be lovely, however, the seating hasn't been maintained leading to rips in the seats and black gaffer tape used to 'fix'. After looking at other seats, it seems this is an issue with most of the seating too. When it's £20+ a ticket you expect much more. Complained to Odeon who said I should have left the film, and asked a member of staff to be seated elsewhere (missing part of the movie and in this circumstance, the screen was fully booked). Clearly not fussed about dealing with the actual issue

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“Never pay for the membership”

★☆☆☆☆

written by Barbarafp92 on 27/11/2022

Never pay for the membership. They do not let you cancel it they make it very difficult for you to do it. On 05/11 I sent a request to cancel my membership and today is 27/11 and they have not replied to me yet. There is no phone number available to contact them. They only make an online form available and they advise you to wait until they contact you. They said they aim to reply in 4 days but it is a lie. They have charged me the monthly payment again.

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“No customer service if you complain”

★☆☆☆☆

written by GrahamSlater on 03/11/2022

We used to visit the cinema at least once each month pre Covid and got a £25 Odeon Gift voucher from a friend just before lockdown. Not able to use or not comfortable during the last couple of years but last week decided it would now be safe. Tried to use the Gift Voucher but guess what? Voucher shows as expired and Odeon keep the whole value!!! Used the online help and completed the form for a call back but that was 3 days ago and still no communication. Cinema was great ( Springs, Leeds) but Odeon Ltd are terrible and Customer Services as others have said is non existent. NEVER BUY THEIR GIFT VOUCHERS. 3-11-2022 STILL NO COMMUNICATION FROM CUSTOMER SERVICES 3 weeks later.

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“No humans allowed, website hates humans”

★☆☆☆☆

written by ZoieMcDonough on 27/04/2022

Ever tried to actually SPEAK to a HUMAN at their cinema via their website. Haha. Their non existant customer service is a joke. YOU SIMPLY CANNOT find a telephone number to call a HUMAN. Their ContactUs is automatic Q&A only. SO as so many cinemas out there, my business is going to them. Bye bye Odeon - your loss. My money goes to your competition. FYI. Maybe consider your customers are ACTUALLY real life humans and might one day like to speak to one of your humans employed for service. oh, and btw, not everyone has a Smartphone or uses QR codes

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“Volume!”

★★★☆☆

written by jules_london on 07/02/2022

Had a really nice experience at Odeon Luxe in Leicester Square last weekend. Nice helpful staff, clean premises, comfy seats, great film. Just one problem, my ears being nearly ruptured by the sound level. Why does the volume have to be so high??? It is actually painful and I'm not sure I can go back to the Odeon again because of this. What a shame!

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“Why is the sound SO LOUD ???”

★☆☆☆☆

written by DarrellLarsen87 on 13/08/2019

I have been to the Odeon in Mansfield many times over the years ... but I don't think that we will be going again! What is the reason? ...... the volume of the sound is painfully loud it actually hurts my ears!!!

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“My wife and I have just visited the Odeon in Bath I...”

★☆☆☆☆

written by Georgebush on 16/02/2019

My wife and I have just visited the Odeon in Bath I can't complain about the staff or the experience but I was appalled at the price. I asked for 2 seniors and was told it was £20 , I Will not be going back to this cinema group I will give my custom to vue

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“bad seats at IMAX Waterloo”

★★☆☆☆

written by Naima1946 on 16/01/2018

we were 6 adults at IMax yeseterday, premium seats row M. we all found seats uncomfortanble and sloping towards floor which detracted from our enjoyment. I dont expect to pay £20 each for an uncomfortble seat.ss

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“Visited the Leicester oden, freeman's common with a...”

★☆☆☆☆

written by bobsteel123 on 20/12/2017

Visited the Leicester oden, freeman's common with a friend in September, to watch Dunkirk, correctly entered our car registration into their system which is suppose to mean you get free car-parking while watching your movie, Was Later stung with £100 fine form parking -eye, after offering to show oden cinema's that we were both paying guests purchasing the cinema tickets as well as food and beverages, and asking to see a print out of registration numbers for that day - was extremely rudely fobbed off by untrained, unskilled, offensive 'customer service agents online' explaining it was nothing to do with the cinema, I've watched at least 600 movies at this location with friends over the last approximately 20 years, - that's roughly £27,000 including drinks and snacks, even more - but given this dismal customer service oden won't be getting another penny of my children's inheritance - I've done nothing wrong, we were paying guests at the cinema, and entered into a contract to say paying guests use the parking for free, - I've been robbed of my hard earned £100 from fake parking eye charges and I want it back,

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“Brilliant staff!”

★★★★★

written by jdlsifbbdkd on 03/05/2015

Being an indecisive person, to have such welcoming and helpful people working there and providing much needed customer service was great. They dedicated there time afterwards to finding my purse, and were really friendly too. I would definitely recommend this to any family or friends as they were not too pushy and not too laid back- a perfect mix. I'd like to say a massive thankyou to them for being helpful beforehand and afterwards.

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“absolute rip off”

★☆☆☆☆

written by lnBlair1963 on 06/04/2015

First of all, I am a student struggling with financial issues. You know, I thought Odeon student prices would be reasonably cheap (especially considering i have a nus student card and am 17). To my surprise, the man who served me charged an unreasonable and unfair price of £8.50. Now, I could of easliy watched the film online but I thought id be a nice guy and fund the cinema. However, the worker also decided to charge an extra £1 because its a new film? Well guess what? I didn't come to the cinema to watch an old film. This is the last time I will be visiting this cinema and I will now stream all of my films online. Thank you

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“I like Odeon cinema”

★★★★★

written by hartmac02 on 11/03/2015

I like odeon cinemas, I find their quality is just fine.

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“Bad quality picture ”

★☆☆☆☆

written by Adram on 16/11/2014

Went to see Fury, amazing film but would have enjoyed the experience more if the picture quality was better. It was so dark and dull I know there are dark parts of this film but you couldn't actually make out what was going on. The picture was very blurry and just ruined the experience. Come on Odeon sort it out! You should be a lot better than this. Invest in the picture quality. Do you want you make money or what????

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“WHERE IS GUARDIANS OF THE GALAXY IN 3D”

★☆☆☆☆

written by dronfx on 01/10/2014

i WANT TO WATCH GUARDIANS OF THE GALAXY IN 3D. I can not find odeon with this film in 3D. The worst cinema. useles website. Why they show 2D movie only if this movie created in 3d format. USELESS. Spending time to stress yourself.

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“Birmingham New Street Location”

★★★☆☆

written by tgMartinez431 on 18/06/2014

1. Told the cashier we had a discount card and she proceeded to finish ringing the order, without the discount and then said 'sorry, too late, its already rung'. 2. On another visit, with only one couple in front of us, we waited 10+ minutes to purchase tickets. This is because the cashier moved without speed and without efficiency, as if she had no cares in the world and there was not a growing queue. One of her co-workers finally remove his thumb from his backside and got on another register. After buying tickets and walking away, I noticed the lackadaisical employee was STILL waiting on the same couple. 3. Small, uncomfortable seating, no leg room, no arm room, was even worse it seemed, then being on an airplane. 4. Noisy child screaming for the first 30 minutes of the movie. Patrons confronted the mother (did no good, she would not respond) and complained to staff. NOTHING was done! 5. Theaters are VERY dark when entering to find seats. I noticed several people using flashlights in order to see where they were going. I am not use to this. There should be ample lighting BEFORE the movie starts. Once the commercials/previews start rolling, that is when the lights should go out. One should not be stumbling around in the dark when its 15 minutes before movie time. I actually have had people fall up the stairs and into me, trying to make their way to seats.

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“Dr who at Wester Hailes, Edinburgh”

★★★★★

written by on 25/11/2013

We visited wester Hailes cinema for the first time on Saturday night (23rd), we weren't expecting much as its not located in the best area, but we're very pleasantly surprised! A small cinema with great parking, it is what it is, a cinema which is a great relieve as we don't have to walk past 300 shops, which disappoints my girlfriend slightly but makes a very happy man! The staff were friendly and polite as we ordered our popcorn and juice pointing out the specials offers that we in the end took advantage of. We ordered our tickets to Dr who and headed on. As we pasted the manager (I'm guessing) he pointed out that the show starts sharp which was extremely important information as we usually skip the first 15 minutes as its all ads. Thank you Mr manager it's nice to see someone paying addition to their customers! See you again soon

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“Forget 'Capt. Phillips': this Odeon is run by Somali...”

★☆☆☆☆

written by on 03/11/2013

Terrible customer service! From one extreme (the barely intelligible ticket seller zealously pushing us into buying things we didn't want) to another (the food & drinks staff ignored us at first, then reluctantly sighed and rolled their eyes when they realised they were actually going to have to do the job they're being paid for!) Also, filthy toilets! We will never come here again!

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“Odeon's online booking service is appalling. After...”

★☆☆☆☆

written by on 30/10/2013

Odeon's online booking service is appalling. After battling my way through a lengthy booking form, I am confronted by a 50p booking charge, each, for the privelege of their service. after this we are then troubled by the compulsory "pay by card charge" to which there is no alternative. After this ordeal I then discover that my train is delayed. This is a great time to discover there is no refund or exchange available on these tickets... I'm going to cineworld next time, 10% off when booking online.

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