Odeon Reviews

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★★☆☆☆
2.1 / 5
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  • Choice Of Films

  • Refreshments

  • Customer Service

  • Value For Money

Summary

Odeon operate cinemas around the UK including Norwich, Bath, Wrexham, Lincoln, Taunton, Swansea and many more locations around the UK. If you're a cinema goer and sometimes catch a movie at Odeon cinemas why not write a review of it and let others know whether you recommend them or not. Let us know about screen size and quality, prices, snacks and the quality of customer services.


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Latest Reviews

★☆☆☆☆

“Bad quality picture ”

Written on: 16/11/2014 by Adram (1 review written)

Went to see Fury, amazing film but would have enjoyed the experience more if the picture quality was better. It was so dark and dull I know there are dark parts of this film but you couldn't actually make out what was going on. The picture was very blurry and just ruined the experience. Come on Odeon sort it out! You should be a lot better than this. Invest in the picture quality. Do you want you make money or what????… Read Full Review

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★☆☆☆☆

“WHERE IS GUARDIANS OF THE GALAXY IN 3D”

Written on: 01/10/2014 by dronfx (5 reviews written)

i WANT TO WATCH GUARDIANS OF THE GALAXY IN 3D. I can not find odeon with this film in 3D. The worst cinema. useles website. Why they show 2D movie only if this movie created in 3d format. USELESS. Spending time to stress yourself… Read Full Review

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★★★☆☆

“Birmingham New Street Location”

Written on: 18/06/2014 by tgMartinez431 (1 review written)

1. Told the cashier we had a discount card and she proceeded to finish ringing the order, without the discount and then said 'sorry, too late, its already rung'. 2. On another visit, with only one couple in front of us, we waited 10+ minutes to purchase tickets. This is because the cashier moved without speed and without efficiency, as if she had no cares in the world and there was not a growing queue. One of her co-workers finally remove his thumb from his backside and got on another… Read Full Review

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★★★★★

“Dr who at Wester Hailes, Edinburgh”

Written on: 25/11/2013

We visited wester Hailes cinema for the first time on Saturday night (23rd), we weren't expecting much as its not located in the best area, but we're very pleasantly surprised! A small cinema with great parking, it is what it is, a cinema which is a great relieve as we don't have to walk past 300 shops, which disappoints my girlfriend slightly but makes a very happy man! The staff were friendly and polite as we ordered our popcorn and juice pointing out the specials offers that we in the end… Read Full Review

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★☆☆☆☆

“Forget 'Capt. Phillips': this Odeon is run by Somali...”

Written on: 03/11/2013

Terrible customer service! From one extreme (the barely intelligible ticket seller zealously pushing us into buying things we didn't want) to another (the food & drinks staff ignored us at first, then reluctantly sighed and rolled their eyes when they realised they were actually going to have to do the job they're being paid for!) Also, filthy toilets! We will never come here again!… Read Full Review

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★☆☆☆☆

“Odeon's online booking service is appalling. After...”

Written on: 30/10/2013

Odeon's online booking service is appalling. After battling my way through a lengthy booking form, I am confronted by a 50p booking charge, each, for the privelege of their service. after this we are then troubled by the compulsory "pay by card charge" to which there is no alternative. After this ordeal I then discover that my train is delayed. This is a great time to discover there is no refund or exchange available on these tickets... I'm going to cineworld next time, 10% off when booking… Read Full Review

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★★★★★

“Exeter odeon supervision ”

Written on: 26/10/2013

Saturday 26 October Captain Phillips film was spoilt by the audience talking and laughing and using mobile phone . Not enough supervision no one came in as far as I could see young audience .The film was brilliant shame about audience . … Read Full Review

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★★★☆☆

“More ticket offers please!”

Written on: 22/10/2013 by janesmith1975 (36 reviews written)

I love going to the cinema. Seeing a film on the big screen is so much better. However, the price of the seats and the crammed leg room is not! Why on earth have ticket prices gone up and up and up. For me to go and see a film on my own its around a tenner. I could buy the film on DVD to watch as many times as I like. It doesn't help the leg room is so small too and the seats not that comfortable unless you're seating in the premier seats (for an extra charge). I know Cinemas need to… Read Full Review

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★★☆☆☆

“Odeon Cinemas - Cold, unfriendly and grubby”

Written on: 19/09/2013

Visited our local Odeon cinema in Stoke on Trent to see THE CONJURING. The staff were unhelpful and appeared bored. We weren't too sure where the entrance to our particular theatre was and when we asked we were treated to a very rude sigh. The auditorium itself was very dark, very cold and more than a little grubby. The seats themselves could have done with a good cleaning. Once the film started, the picture was poorly illuminated and slightly out of focus. The sound was reasonable… Read Full Review

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★☆☆☆☆

“try to trick you into buying extras without you noticing!!”

Written on: 22/08/2013 by mileyscott (2 reviews written)

Each time I visit the Odeon(Bromborough) I am forever conned into paying extra for things to do not want such as premier seating, loyalty cards etc ....these are always added on without my knowledge and its only when I am about to walk off with my change and receipt I actually realise. it is always the same woman too! The last time it happened was when I went to watch Despicable Me. I asked for 2 x 2D tickets and was charged for Premier seating....Not at any point did I ask for these. I only… Read Full Review

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★★☆☆☆

“One of the worst websites”

Written on: 17/08/2013 by mb776655 (1 review written)

One of the worst website designs I have come across. 3 main things most visitors will be interested in 1)Movie 2) Where it is showing/time 3) Book tickets. The brains (or none) behind the site have made this so difficult. Learn from google! land on page, enter search, click go done! Tried searching for Iron Man 3! The frustration shoots through head.Gives details of the movie, no sign of how to book the ticket. As if they have designed to discourage people from buying tickets. BUY TICKETS… Read Full Review

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★★★☆☆

“Odeon Norwich ”

Written on: 20/07/2013

Even though we where going through a mini heatwave on the day in question the weather outside was overcast and wet and a bit chilly so I was really hacked off when we walked into the odeon Norwich to find they had there air conditioning on full and it was about 2c in the foyer and most people shivering . We then had about an hour to kill before the film started and decided to go for a coffee. We had been pre warned about odeons changing there policy so that people's points expire after a… Read Full Review

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★☆☆☆☆

“riduculous age assumptions”

Written on: 30/05/2013 by baggieboy3000 (1 review written)

Me and my mate are both 18 and we went to see a 15 yet to our dissmay we were turned away by the rude/abusive woman at the till (who looked about 12 herself). Next to us was a charming young gentleman and his mom who was telling them that he was 15 when they weren't letting him into a 12 however they refused #disgusted… Read Full Review

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★☆☆☆☆

“Ridiculous prices and terrible customer service at...”

Written on: 24/04/2013 by bettybarton (1 review written)

Aylesbury Odeon is terribly over priced for both tickets and food! Yet despite being one of the most expensive cinemas I've been to the customer service did not reflect this at all! The man serving me behaved appallingly, he was very unhelpful and seemed annoyed that I had turned up during a quite period and forced him to work. When trying to get loyalty points put on to my card he simply tried to scan the receipt once, threw it back at me and said 'wont scan, cant do it'. I then had to tell… Read Full Review

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★★☆☆☆

“Disgusting toilets”

Written on: 15/04/2013 by Emmaxangel (1 review written)

Disgusting and vile toilet facilities in the women's toilets. More than 5 out of order but where not locked but to show out of order a sanitary bit was put on top of the seat and all you could see was feaces and blocked tissue...so revolting!… Read Full Review

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Emmaxangel's Response to Emmaxangel's Review

Written on: 15/04/2013

Sanitary bin lol

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★☆☆☆☆

“Absolutely, hopelessly, unhelpful Silverlink website”

Written on: 05/04/2013 by brianinfrance (3 reviews written)

I never got to see the film. The website made me register, giving name, post code, birth date and other non-relevant tosh. Then I had to log in. I finally got to choose the film. I chose a family ticket. Then it wanted me to type in either 4 or 8 but didn't explain why or what or how much. Then there was a problem. It didn't say what or why or how to fix it. Just try again later or pay 10p per minute to make a booking by phone. Life's too short. We went to the park instead. Didn't have to book… Read Full Review

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★★☆☆☆

“ not respecting workplace ”

Written on: 21/03/2013

I visited on a quiet Monday evening Richmond Odeon,the best day when you want to watch a movie in peace. What seemed to me out of place was that the team member - young bald boy, behaved as it not should be in the work place. I have heard for a long time him arguing with someone-guest maybe or maybe colleague. Remember how he had treated person on the other side of the counter, using vulgar words, very loud, with no respect to human being. I waited 15 minutes for my wife, and even when we… Read Full Review

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★★★★☆

“A good, welcoming place to go to for a range of films.”

Written on: 18/03/2013

Good place to go. the chairs in the foyer are just about adequate comfort wise and the atmosphere is good. Well managed by the staff. A good family friendly venue. 6004 156703 for survey code… Read Full Review

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★☆☆☆☆

“Odeon Cinemas - RIP OFF!”

Written on: 15/03/2013

What an outrage - not been to the cinema for years so thought three of us would go for a 'treat'. The booking system is archaic, they charge extra for what we would consider a 'normal' seat but they think it's 'premium' then charge you for actually buying a ticket! And when they send the booking details the text is so tiny that you need a magnifying glass to read it - obviously done on purpose so that you might mistake the date or reference number. Never again Odeon - you got out money this… Read Full Review

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★☆☆☆☆

“Booking an Odeon Kids movie on line”

Written on: 27/02/2013

Have tried for over 1 hour to book an odeon kids movie with advertised mum goes free and am getting absolutely nowhere. When trying to book for the advertised movie for the sunday I want it is asking for payment for adults who should be free and to top that wants an extra 75p for each person booking. Look at your local competitor and see how it's done, Odeon… Read Full Review

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