Odeon operate cinemas around the UK including Norwich, Bath, Wrexham, Lincoln, Taunton, Swansea and many more locations around the UK. If you're a cinema goer and sometimes catch a movie at Odeon cinemas why not write a review of it and let others know whether you recommend them or not. Let us know about screen size and quality, prices, snacks and the quality of customer services.
Written on: 24/04/2013 by bettybarton
Aylesbury Odeon is terribly over priced for both tickets and food! Yet despite being one of the most expensive cinemas I've been to the customer service did not reflect this at all! The man serving me behaved appallingly, he was very unhelpful and seemed annoyed that I had turned up during a quite period and forced him to work. When trying to get loyalty points put on to my card he simply tried to scan the receipt once, threw it back at me and said 'wont scan, cant do it'. I then had to... (read more)
Written on: 15/04/2013 by Emmaxangel (1 review written)
Disgusting and vile toilet facilities in the women's toilets. More than 5 out of order but where not locked but to show out of order a sanitary bit was put on top of the seat and all you could see was feaces and blocked tissue...so revolting! (read more)
Written on: 05/04/2013 by brianinfrance (3 reviews written)
I never got to see the film. The website made me register, giving name, post code, birth date and other non-relevant tosh. Then I had to log in. I finally got to choose the film. I chose a family ticket. Then it wanted me to type in either 4 or 8 but didn't explain why or what or how much. Then there was a problem. It didn't say what or why or how to fix it. Just try again later or pay 10p per minute to make a booking by phone. Life's too short. We went to the park instead. Didn't have to... (read more)
Written on: 21/03/2013
I visited on a quiet Monday evening Richmond Odeon,the best day when you want to watch a movie in peace. What seemed to me out of place was that the team member - young bald boy, behaved as it not should be in the work place. I have heard for a long time him arguing with someone-guest maybe or maybe colleague. Remember how he had treated person on the other side of the counter, using vulgar words, very loud, with no respect to human being. I waited 15 minutes for my wife, and even when we... (read more)
Written on: 18/03/2013
Good place to go. the chairs in the foyer are just about adequate comfort wise and the atmosphere is good. Well managed by the staff. A good family friendly venue. 6004 156703 for survey code (read more)
Written on: 15/03/2013
What an outrage - not been to the cinema for years so thought three of us would go for a 'treat'. The booking system is archaic, they charge extra for what we would consider a 'normal' seat but they think it's 'premium' then charge you for actually buying a ticket! And when they send the booking details the text is so tiny that you need a magnifying glass to read it - obviously done on purpose so that you might mistake the date or reference number. Never again Odeon - you got out money... (read more)
Written on: 27/02/2013
Have tried for over 1 hour to book an odeon kids movie with advertised mum goes free and am getting absolutely nowhere. When trying to book for the advertised movie for the sunday I want it is asking for payment for adults who should be free and to top that wants an extra 75p for each person booking. Look at your local competitor and see how it's done, Odeon. (read more)
Written on: 25/02/2013 by DavidLewis1036 (1 review written)
Odeon: Wimbledon: Went to see Zero Dark 30 in Cinema 1 at 20.40. The brightness of the image for the trailers and film was very poor - way worse than any screening I have been to at any cinema in the last 12 months. The screen was not masked to the projected image size, large areas left to the left and right of the image. The cinema was generally quite messy, and the toilets were in a totally terrible state and a disgrace to any establishment. Appreciate it was half term, but I went to a... (read more)
Written on: 17/02/2013
Disgusting toilets for the ladies in the main foyer - Several soiled/unflushed toilets/flooring. At least 2 other toilets that wouldn't flush. 1 usable soap dispenser out of 3 (1 empty, 1 covered in blood). 1 usable hand-dryer (2 positioned over a radiator making them awkward to use). Can't believe that the filthiest untrained females used these toilets just before me to leave it in such a state - more likely that they hadn't been checked/cleaned for many hours, possibly even all day (I... (read more)
Written on: 20/01/2013 by Johnsta (1 review written)
After trudging through snow-covered streets I arrived at the Odeon Cinema, Union Street, Bristol to see 'Life of Pi.' Cost me just under £10 with a 'Premier' seat and 3D specs - not cheap! First irritation was that you have to pay by card - cash not allowed! Second was that the card machine was fixed in such a way on the customer side of the counter that it was impossible to enter your pin number without any and all behind you seeing it: truly insensitive to customers' needs. Third - the... (read more)
Written on: 08/12/2012
The Odeon Kingston simply goes from bad to worse.Having always been hopeless at having the right number of ticket staff we have now moved to escalators out of order for nearly six months.It cannot be that they can't be fixed so it must be to save electricity.Customer satisfaction?I don't think so.And now to make matters far worse,no heating for the last four weeks! "We don't seem to be able to fix it"Oh dear poor you.Meanwhile you have no heating bills and we freeze to death. The worst... (read more)
Written on: 02/11/2012 by Laupsavea (2 reviews written)
Whilst I found the prices of refreshments to be off the scale of shocking, I could live with that as you can choose to buy it or not. What was much worse was that every Odeon Epsom employee I interacted with was incompetent and rude. It's almost like they were all trained to be uniformly that way - a sort of anti-customer service pilot perhaps? The coffee bar staff took about three times longer to make a coffee than normal, then got the orders wrong as they had the person in front of us.... (read more)
Written on: 05/10/2012 by Locohero (1 review written)
I love going to the cinema, but my last 2 visits have put me off going to Kingston Odeon for life. 1. The main ticket desks are nearly always closed, meaning you have to queue at the food and drink counters just to buy tickets. This can mean very long waiting times as people order hot dogs, popcorn and giant cokes from slow-dispensing machines. The tills themselves take ages to operate as half-trained operatives poke dumb-struck at the screens. 2. The price of an ordinary ticket is now an... (read more)
Written on: 01/09/2012
Visited the Metro Centre Odeon for the first time since it took over the old UCI Cinema recently, and I must say I was shocked at how bad the cinema is run. I used to frequent the empire cinema in town, but when going for an early evening film, parking charges in the city centre can be quite extortionate. When purchasing the tickets at the till, I queried the price, as £8.80 per person seemed a little bit steep. The young cashier, promptly, and incredibly abruptly told me how often the... (read more)
Written on: 24/08/2012 by feelslikeivebeenconnedyetagain (1 review written)
Popcorn is from industrial bags, staff stay around the till and shop area but will not sell you water during last showing and no fountain, 20 minutes of ads from the official start time. I doubt that piracy is to blame for this as other theaters will offer way better service and show more business sense. Only conclusion I can reach is that Odeon are yet another chain that operates on a quantity with minimum quality for profit basis. Two thumbs down guys, you hear? (read more)
Written on: 13/08/2012
Manchester Odeon, screen 7 smells of stale human odours. Projection problems led to 30 minutes delay - parking fees are very cheap. Till operative made a mistake, three management type people by radio and in front of me asked the employee 'is it right' or conversely 'is the customer lying'. Poor place, approximately £50 spend plus extra £6 parking due to late start, try the lowry, trafford centre, AMC on Deansgate or better still have a movie night in your own house for half the price and... (read more)
Written on: 30/07/2012 by reviewkitten (280 reviews written)
I visited the Odeon in Richmond for the first and most probably the last time when my boyfriend and I went to see The Dark Knight Rises.
I knew that the cinema was a little different to most as it's screens are split between two different sites but I had no idea what the layout would be until we sat down to watch.
We bought tickets at the cinema and decided to have extra legroom and more comfortable seats and got Premiere seats which when we have had then at Guildford and Kingston have had... (read more)
Written on: 28/04/2012 by madcat (29 reviews written)
Our Odeon in Norwich isnt too bad which isnt a great review really is it! The toilets are disgusting, theres alot of cubicles yet i couldnt find one that wasnt clean! they stunk and either had blood splattered on doors and walls or weird marks you didnt want to think about. Snacks are really over priced, and the standard seat arm rests are uncomfortable due to wear, i even scratched my arm on one of them one visit. On the upside the kids films are cheap at the weekend, and really laid back.... (read more)
Written on: 14/02/2012 by bjr19
With time to killon a Sunday I took my wife to the Odeon in the Chimes shopping centre in Uxbridge. First black mark: the Odeon offers no discount or reduction for parking which is not cheap. Secondly, you get more leg room in a budget airline economy seat! I am 6ft 3ins tall, with arthritic knees and I ended the 90 minute film in agony. (read more)
Written on: 12/02/2012 by pacowales04
Went to the odeon IMAX 3D today and it cost £43 for two adult tickets. The IMAX is a little better than the normal screens but you used to be able to have unlimited popcorn, nachos and soft drinks etc. This has now changed and all you get is a drink, a small bowl of cheesy doritos and a small bowl of quality street. Not worth the £13.60 extra. If you have a choice of the two do not go to the IMAX experience, you will be feeling very disappointed and will not have much money left. (read more)
Written on: 28/11/2011
Kingston is always the cinema I go to and I'm very impressed with it. The cinema is clean and quite new and as it has 14 screens there is usually a good variety of films on. They do non-peak pricing and money off on tuesday with one of their loyalty cards. THe queues can be a little long but it is a busy cinema. Food is better than it used to be, especially the hot dogs. Though still pricey and could do with a wider range. Particuarly like the on-site bar, the staff are lovely and its nice... (read more)
Written on: 25/08/2011 by future21st (1 review written)
The young lady on the counter was polite, and informative, the price for 2 people was £15 then £7.25 for a small bag of sweets, all snacks foods had totally unjustified prices, the seats in the waiting area were covered over with masking tape where gaping holes stood out, the toilets stunk, there was rubbish and abandoned bottles etc on the floors, the adverts etc b4 film had a terribly loud over the top volume which blew your ear drums, the seats were really uncomfortable, and the limited... (read more)
Written on: 06/08/2011 by sxy67
i bort a ticket to wach a film i sat down to wach film and had bad stomach so went to the toilet wen i finisht in the toilet i shown my ticket to the women to get in and she wood not thet me in i toold her to look at the time and date on the ticket she still wood not let me in arguid to her for about 20 minutes and then she let me in cos there was a lot of people waiting behind me after film toold someone and they sed she shood have let me in was not happy i neally mist my film but i didnt... (read more)
Written on: 27/06/2011 by rupal2 (87 reviews written)
I recently went to the cinema with my husband. We purchased our tickets early, so we could have a quick look around the shopping centre. By the time we came back, my husband had lost the tickets. So we decided to queue up again and spoke to the person that served us. He called over the manager, and to her credit, she escorted us to our seats. We were expecting to have to prove when and where we got our tickets from etc, but a simple explanation did the trick. It's nice to know customer... (read more)
Written on: 30/05/2011
Bank holiday Monday we entered the building and walked up to the two ticket offices to purchase our tickets, only to find that they were both closed. There was a very long queue to the popcorn/refreshments kiosk where there was only one person serving. This unfortnate individual was having to sell both the cinema tickets and all of the refreshments. We soon found out that all the staff had gone on their break! So in the end we had to queue 15 minutes behind people ordering food and drink... (read more)
Written on: 01/03/2011
went to see Kings speech. Very good film ,This was Monday 7 th feb. The state of the room where this film was screened was dirty, seats threadbare, and very uncomfortable. I lived in Colchester when the Odean was in Crouch st, I now live abroard Coming to colchester This oadean is a poor example of a modern cinama. Iknow that other cimima's in england are good value from people who live there. I would not return or tell otheres to see films there. (read more)
Written on: 25/02/2011
i was really looking forward to see justin bieber 3D again me (12) and my friend (9) went in alone as are parents were out side after a bad start with the sound we finally were let back in the cinema after waiting out side for 10mins things dint seem right when all the ads were in 2d. the film was un whatch able with the glasses on as i had seen the film before i new tha not all the parts were in 3d but i new whitch bits were 3d. like the creits they were not in 3d so we told our parents who... (read more)
Written on: 22/02/2011
I am 13 years of age and went today to see the new Simon Pegg and Nick Frost film, PAUL. Me and my mam booked on sunday night to see the 1:15pm film on Tuesday 22nd February. We booked under the knowledge that anyone 13 over could see the film as the ticket screen on the website clearly said that tickets would be on sale for teens 13-17, this was obviously not the case, as we later found out in the cinemas it self...
We arrived at the cinemas early to collect our tickets, we stood in a long... (read more)
Written on: 24/01/2011
I recently visited Odeon cinema in Belfast. And i have to say i was very disappointed with the experience. 1st of all the prices of seats compared to other cinemas where very expensive. And they can not be justified by saying the picture quality is better than other places as if you don't pay extra then you get seated at the very back in seats that are allocated to you by them. It was like everyone was being herded in a small area like cattle. When the cinema was half empty and it would... (read more)
Written on: 26/07/2010 by paul56williamson (3 reviews written)
On Saturday my wife and I decided to take our two children to the cinema to see the new Toy Story film. I went online, registered, booked our seats, turned up at the cinema, typed in my reference number, picked up our tickets and went in to watch the film. I havent been to the cinema for over ten years and how pleasently suprised I was when we were led to our seats which had cup holders, wide & reclining seats and they were so relaxing. The film was ok it wasnt really my cup of tea, but the... (read more)
Written on: 07/07/2010
Orange wednesdays 2 for 1 cinema tickets and 2 for 1 pizza and dough balls is great value for money. premiere club gives teusday discounts and points which can be used for buying tickets and food and drink. new price range bringing doen greatly teen and adult and family ticket prices are better value for money along with all the supersaver and saver deals. the cinema is clean and great quality. (read more)
Written on: 07/06/2010
I personally think that ODEON cinema is great. The staff are lovely and answer any questions or queries instantly, and ODEON in hatfield can be somewhat student-ish but generally I find them to be just as helpful as the managers and other staff.
I am apart of the ODEON premiere club, and I think the benifits you get from it by becoming a member, makes it much cheaper to go to the cinema in the long run, (when points collected, you get free food, drink, and cinema tickets. Every £1 spent... (read more)
Written on: 14/04/2010
After numerous bad experiences at this cinema (Odeon Uxbridge) I feel compelled to put this out there for others to read.
This cinema is dirty, even the premier seats are dirty. The toilets stink, I mean really nasty. The food, drink, seats themselves are overpriced.
There are no staff to check seating so if it's a popular movie and you are last in don't expect to be seated next to one another! If you purchase tickets for premier seats expect to argue with people who have sat in your... (read more)
Written on: 27/12/2009 by claire1997 (3 reviews written)
The oden in lincoln is quite big. It has 9 screens. It is situated in a nice part of the city, at the base of the hill. It has disabeled facilities in each of the screens, and always show a varity of movies for all ages. It has a website that is quite hard to navigate. The operning times are not shown on the website. It has two self services, a desk to get tickets, a smothie bar, shope that sells sweets and a food place were you can get fresh pop corn and drinks. I think that odeon lincoln... (read more)
Written on: 22/11/2009
Im currently plucking up the courage to go and see a film at Darlington's Odeon the film i dont doubt will be excellent it's the thought of the experience to get in the seat without having a nervous break down!
3 times i have been to this cinema what a farce the staff are miserable and rude, we turn up in good time to pay, get popcorn and seated and we still always miss the first 10 minutes of the film and dont even get me started on Orange Wednesdays.
They show 4 films and out of that 4... (read more)
Written on: 17/08/2009
Well to start off with the one of the most important things the prices at Odeon are absolutly ridiculous!!! Im 15 and just to go and see an hour and a half film they charge me as an adult and because the film was in 3D the total price came to £10.55 sitting in standard seats. Another thing to comment on is the staff i found they were not helpful at all - gave me the ticket for the wrong film and looked bored and unproffesional-always talking amongst themselves and not interested in the what... (read more)
Written on: 17/02/2009 by Film 2000 (4 reviews written)
Odeon Leicester seems dirty, smelly and uncomfortable to me. the tickets are expensive as are the food and on match days you have to try to convince the car park attendants you are wishing to see a film. (read more)
Written on: 16/01/2009 by Ms Owen (7 reviews written)
I use the Odeon Cinema based in Southend on Sea, Essex. It is a much needed amenity for the community and is easily accesable by train and bus services although parking can be a bit of a problem in the area. I don't really like walking around in the dark during the winter months and if you want to park close by, then you have to pay a hefty parking fee to the local council for the privilege.
Local restaurant s often advertise promotional offers on the back of the cinema tickets allowing you... (read more)
Written on: 13/04/2008 by Davy123
The Harrogate Odeon Cinema seats have mostly been ripped up leaving only about 40 left to squeeze into. Drinks, food and tickets are overpriced for me. The last time I went to Harrogate Odeon was in the mid-eighties to see Desperately Seeking Susan with my mum (sorry), and the cinema hasn't changed a bit or had any money spent on it. Overall I had a bad experience. (read more)
Written on: 17/03/2008 by Great and Gorgeous (14 reviews written)
I find that the odean is slightly over priced for seats, food and drinks etc but then most cinemas these days are. The Odean website is good, easy to use and you can check times and order tickets pretty easily. There is a big IMAX screen at the manchester one so it's well worth checking out - I watched Boewolf in 3D there, was amazing!!!!
Generally I've had good, quick service and seats have been alright... what more could you ask? (read more)
Written on: 26/01/2008 by henryjsaunders (2 reviews written)
Good variety of food, easy online ordering and easy to get tickets when bought online. (read more)
Written on: 17/08/2007 by yellowtimechris (109 reviews written)
The Odeon cinema is over-priced and the staff didn't seem to know what was going on; one of them didn't know what screen the film was being shown at.
Don't bother going. (read more)