Vue Reviews
Summary
Vue cinemas are located all over the UK, in cities including York, Swansea, Aberdeen, Oxford, Norwich, Inverness, Oxford, and many more. If you're planning on watching one of the latest movies there, check what other cinema goers thought of the Vue cinema in your area.
Why not write a review of cinemas you've been too with information about screens, prices, customer service, facilities and anything else you think is important and help others choose the best cinema.
Latest Reviews
★☆☆☆☆
“Vue Purley Way Screen 3 smells of sick”
Written on: 23/05/2013
£11 for 2 small bottles of water and a single bucket of popcorn? The smell of sicky dirty smell in the cinema itself spoil the excellent film being shown... go to an independent like Ritzys in Brixton.. (read more)
★★★☆☆
“DONT BOOK ONLINE!”
Written on: 18/05/2013
I went onto the vue website to book 2 tickets for the fast and furious 6 film which comes out tomorrow. I entered my bank details and clicked submit. The transaction didn't go through as "there was a problem". I cancelled and went to re try, to my disappointment the seats i wanted had been took, so i selected two more and went through the process again, this time it had been rejected by the bank. It turns out the vue had took the money out of my account from the first time i tried but it... (read more)
★☆☆☆☆
“Vue charges booking fee and 10p per minute on the phone”
Written on: 02/05/2013
Cost of booking a ticket: 1) Buy telephone, a heft £1.5 + cost of telephone at 10 pence per minute (run by Vue), the phone charge applies even in the evenings and while the customer is held in the queue. 2) On line booking: The booking fee is a also £1.50! Why?? 3) The total amount (ticket + booking fee) was displayed only after the credit card detail was taken. 4) I tried to stop the booking, but the payment was taken without going through the visa/master security... (read more)
★☆☆☆☆
“WORST CUSTOMER SERVICE”
Written on: 12/04/2013 by PoisonedByVue
A friend and I purchased ice-cream from Vue in Leicester Square, 5 hours later we were both struck down with food poisoning. We emailed the Vue customer service asking what their food hygiene practices were, in response we were offered the following advice: If you do ever have any problems with your purchases in future, please do speak to a member of staff who, at the managers discretion, will exchange this for you. No apology, explanation or promise to rectify their action... Be VERY wary... (read more)
★☆☆☆☆
“Unhelpful Staff”
Written on: 08/04/2013
Having just returned from the cinema at Portsmouth, I am absolutely furious that it was a completely wasted journey! This morning, 8 Apr, we purchased tickets on-line for the film Trance (rated 15). On arrival at the cinema I was informed that I could not take my son in to watch the film on a teen ticket without photo ID. He is nearly 16 and has facial hair! On asking to speak to the Manager, the conversation went as follows: As a responsible parent I can verify that my child is 15, I was... (read more)
★☆☆☆☆
“HOME MADE 3D GLASSES !!!! ARE YOU KIDDING ME ?!?”
Written on: 03/04/2013 by joeleypoley (1 review written)
After paying £33.60 for a family ticket to watch The Croods in 3D, I found out that there was only adult size 3D glasses. It was too late to do anything else as the kids would have been really upset, so I had to try and fashion a strap around the back of the glasses with an elastic band. As you can imagine, this didn't really work, so I spent the entire film holding both kids glasses on by hand! I resent having to pay this much to go to the cinema in the first place, but it's even more... (read more)
★☆☆☆☆
“read this”
Written on: 15/03/2013
Vue are pathetic,I travelled from my house in a taxi costing expense as I got there I was going to watch the impossible which is a 12a I am 14 years of age .as I was going to purchase my tickets I was not aloud to buy them they needed photographic evidence!people without it who were younger than me got in,this is my terrible experience.never visiting there ,grow up staff .... stupid!! (read more)
★☆☆☆☆
“Rip off and damn those toilets”
Written on: 05/03/2013 by jimboon6658 (1 review written)
I went on the 5th March 2013 to see Mama. The film was great but that's where the good review ends. It cost £18.70 for 2 adults and £17 for drinks and popcorn. It would have been cheaper to on a short break holiday. There was no one around to check our tickets so we might as well have not paid. The mens toilet just around the corner from screen 7 was beyond belief. The floor was wet and the smell of ammonia was over powering. I will never go to Star City to watch a film again and... (read more)
★★☆☆☆
“Is just Westwood Cross? or is it a Company wide problem?”
Written on: 16/02/2013 by shark171 (1 review written)
Vue at Westwood Cross is legendary locally for being insanely PC on age, but last week it amazed even me! I'm a 56 year old Publican, and one of my staff was asked for ID to get in to a 12 Certificate movie. This particular Waitress is an 18 years 3 months old, 5ft 10 inch tall Blonde, with a figure that my customers love! Weird behaviour, but the norm at this Vue! Anyway on to my gripe, this week I have visited twice, once to see (the appallingly poor!) Die Hard 5, and again this afternoon... (read more)
★★★★★
“excellent customer service”
Written on: 24/01/2013
we were unable to attend star city cinema Birmingham 20th jan due to bad weather. They kindly arranged a refund (I have never before in my life I am now 52 years old had a theatre/cinema arrange a refund like this )We have been so impressed with their profesional treatment.We have rebooked for this weekend and cannot thank you enough.So looking forward to Les Mis in the Gold seats. (read more)
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Showing 1 - 10 of 70 Reviews
★☆☆☆☆
“Service -lack of it”
Written on: 29/11/2012 by Rb08
I went to starcity in Birmingham on a Saturday night for the 7.30 showing. Got there to find no one on both of the ticket booths in fact they were closed-on a Saturday night are they stupid? Then we were forced to use the monitors to get our tickets for which there were long queues. Needless to say we missed the 7.30 showing therefore opted for the next one at 8pm. The tickets monitors were very slow probably due to the use they were receiving . We finally got in to take our seats (and we... (read more)
★☆☆☆☆
“Miserable and extortionate ”
Written on: 24/11/2012
Just arrived at Vue, Bury, The Rock £8 for a drink and popcorn £22 bill in total for 1 adult and 8yr old son Girl who served us looked terrible from night before. Moody, ignorant, obnoxious. Ruined the dart if my day. Shame as the screens and sound are probably the best I've been to. I just don't understand why they have to overcharge for basic things. It genuinely makes you just want to smuggle your own stuff in. Which I'm guessing most people do. Man just sat in front of me... (read more)
★☆☆☆☆
“TOTAL RIP OFF”
Written on: 17/11/2012 by FilmBanana (1 review written)
Extortionate food and drink prices. Expensive Movie Prices. Regular online booking problems. Always queues due to insufficient staffing. Regular projection issues (been refunded 3 times this year already). Temperature in screens either red hot or freezing. Ticket machine problems means sometimes only 1 in 5 machines working. Avoid Vue - Try independent cinemas that provide better facilities, better quality food and drink at half the price, professional competent staff and reliable booking... (read more)
★★★☆☆
“I think Vue is a really nice cinema clean and very...”
Written on: 02/11/2012 by Cloecloe28
I think Vue is a really nice cinema clean and very nice. But the prices for food or drinks are disgraceful and are very muched over priced like for a bag of minstrels i played £3 i would recomend to buy your own food and drink first but other thank that the cinema is brilant! (read more)
★☆☆☆☆
“absolute disgrace”
Written on: 29/10/2012
Vue cinema at star city is a disgrace! My younger brother and his two friends who had already paid for tickets to see the bond film last night were refused entry due to Ede. I see this as racism and discrimination. Why should we not be able to enter due to a culture that is not that of our country. Myself and family and friends will never attend this place again (read more)
★☆☆☆☆
“Vue Cinema Hamilton”
Written on: 28/10/2012
Havn't been to a cinema in sometime but was really enthusiatic about the latest Bond movie. Booked tickets online and thought the process was very good untill on the last payment screen I was charged £1.50 for using a debit card. How else can you pay online? Is this actually legal any more? Arrived at the cinema, got my tickets at the "ATM" and was impressed with the simplicity of the process. Then everything really went sour. Had to wait in a ticket queue to buy snacks. Why? I already have... (read more)
★☆☆☆☆
“CUSTOMER "HELP" LINE”
Written on: 28/10/2012
I mistakenly purchased tickets for a 3D film but one child in our party cannot bear watching 3D, so I wanted to change them to a screening of the 2D version. Firstly, there is no way whatsoever that you can contact the cinema direct, you have to phone a central number and pay 10p/minute for the privilege. I stayed on the line for 25 mins before I snapped - in that time I went from 130th in the queue down to 90th and then back UP to 107th! When business treat their customers with such... (read more)
★★☆☆☆
“Long queues, disgusting loos”
Written on: 21/10/2012
I went to the Vue cinema in Westfield and never been to a Vue before. We had to queue to get our pre-paid tickets, queue for ages for food (it was a Saturday night so why weren't all the tills manned?) and then queue to show out ticket to someone to get into the screening. (Only one person checking tickets at peak time on a Saturday night). The seats were comfy and the sound quality good but at the end of the film the lights didn't come up so the audience had to grope their way out in the... (read more)
Paddyb34's Comment
Written on: 23/10/2012
I booked two tickets for the cinema by phone. The call cost £1.36.
Beware the 0871 numbers
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★☆☆☆☆
“uncomfortable, rude, overpriced”
Written on: 13/10/2012
The vue cinema is the worse cinema I have visited in my life and I go to the cinema frequently. The seats are uncomfortable, the staff are unfriendly and rude and the tickets cost way more than their competition. I was also refused student discount even though I have a student card and I'm only in my second year because the university of Nottingham doesn't put an expiry date on the card, although I've used this card everywhere else with no problem. (read more)
★☆☆☆☆
“Awful staff, over priced and poor quality”
Written on: 15/08/2012
I would never recommend that anyone attend a Vue cinema for a screening. I have been going to Vue for years as they are the only convenient cinema for me but have been repeatedly unhappy with the quality of service. In the cinema in Oxford I was insulted and laughed at by a member of staff openly in front of other customers. I have also suffered from the fact that I have limited mobility and their disabled access and facilities are poor at best. Never attempt to attend in a wheelchair, you... (read more)
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Showing 11 - 20 of 70 Reviews
★☆☆☆☆
“Online Payment Problems Again!”
Written on: 04/08/2012
Vue has a history of ongoing online problems relating to ticket purchase but seem reluctant to address these or do anything about them. I purchased several tickets from them, they took my money twice but no evidence of ticket purchases. I spoke to both the supervisor and customer services advisor to no avail. They referred me to my bank and my bank referred me to them. If any of the directors etc., have occasion to read this, I am in agreement with the last customer who complained about... (read more)
★★★☆☆
“Side Lights randomly came on!!!!!!!!”
Written on: 25/07/2012
On the 14th July 2012 I went to watch Katy Perry;Part Of Me in Vue Birmingham Star city in screen 13. The cinema was pretty empty it was me and my mum and two other people. I was enjoying the film and we got really into it my mum was even singing[lol]. Then when there was 40 minutes left off the film the lights just randomly came on. It was really annoying because it ruined the fun off seeing it in cinema as its normally dark. It distracted me from the film and i kind of lost concentration... (read more)
★★☆☆☆
“Broken air conditioning”
Written on: 25/07/2012
We went to the Vue Norwich yesterday to see Batman. We had already brought our tickets. As we went to go into the cinema we were told that the air conditioning had broken and it was " very hot". We asked for the manager who said that we could go in and see if we could tolerate it and if we couldn't then we could have a refund. However if the film started then we would not be able to have a refund as we would have started to see it. The cinema was not just hot it was opressive and baking to... (read more)
★★★☆☆
“Saw new Aliens film”
Written on: 13/06/2012 by lucybutton3 (1 review written)
The 3d experiance was amazing and so was the film. The only problem is that everything is so expensive. The food is expensive and so is the ticket price but otherwise it was a great experiance. (read more)
★★☆☆☆
“Payment online problem”
Written on: 31/05/2012 by AClient99
I have twice tried to book tickets online - about a year apart. Both times I have had problems with the payment system and could not complete the transaction. I complained a year ago on the phone to their call centre (sorry, poor girl) but a year later the same problem occurs. If you are offering online payment facilities - make sure it works. If you receive a compliant - deal with it. The directors of the company need to pull theuir fingers out. (read more)
★☆☆☆☆
“IF YOU WERE THERE THEN COMPLAIN AND GET A REFUND!!!!”
Written on: 20/05/2012 by ladygci (1 review written)
on Thur 9th May 2012 I watched the 8:20pm showing of Avengers 3D at the Westfield Vue in Stratford East Firstly the guy selling my tickets was a joke. Completely rude but my real sore point was about 1 hour into the film. I started to notice there were black dots appearing behind the screen. At first i thought it was some 3D effect but then i realised it was insects. For some reason they were crawling around behind the screen and because i was watching it in 3D this problem was unbearable... (read more)
★☆☆☆☆
“Took My Money But Gave Me No Tickets!!”
Written on: 25/04/2012 by tcspencer
I tried to book two tickets to the 3D showing of Avengers Assemble in Ocean Terminal's Vue. I booked online, however, my payment was declined twice. Confused, I phoned my bank who assured me I had adequate funds and that payment had in fact been taken. Upon going into the Vue to investigate I was told that they had no record so I couldn't have a refund OR tickets. The manager didn't chose to come and speak to me personally but relayed things via an employee's radio. I offered to have my bank... (read more)
★☆☆☆☆
“over priced!!”
Written on: 14/03/2012
Firstly over priced for seating.. second a bag sweets £3.95. What a rip off!! Also staff un friendly.. apart from that place to go... not....!!!! (read more)
★☆☆☆☆
“Poor customer services”
Written on: 17/02/2012
The seating arrangement in the VUE was terrible. My self and my children had to move several time because people were not seated in the right seats.There was no one to ensure that people were in their seats, so when they arrived late, someone else was sitting in their seats! When I spoke to the usher he said it was health and safety and my kids should sit away from me because he could not move the public while the film was showing!! we booked 5 seats in the cinema and when my children went... (read more)
Guest's Comment
Written on: 12/04/2012
Customer are stupid they CHOOSE their seats but when they get in the screen they decide to move but who gets to deal with this mess WE do and we get rude and agressive customers arguing when all.were doing is our jobs
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★★★☆☆
“Ceiling lights left on during film”
Written on: 30/12/2011 by Joblot
Went to see The Girl with the Dargon Tattoo last night, a good film. It held everyones interest, not a single disturbance from anyone! Sadly the actual projection quality was ruined by the fact that bright white ceiling lights were left on during the film. This washed out the detail in the film, leaving black areas in shadows etc just grey-contrast was greatly reduced. One of the exit lights which has to be kept lit shone directly onto the bottom right of the screen. I have never experienced... (read more)
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Showing 21 - 30 of 70 Reviews
★☆☆☆☆
“Worst service possible”
Written on: 19/10/2011 by schulz
Hi! On 19th October, 2011; I along with my friend went to watch Johnny English- Reborn(20:30 show) at Vue Cinema - Star City, Birmingham. We bought the tickets, showed them to one of the employees and were now going to enter Screen 6 when a Vue employee asked us again for our tickets. My friend handed him the tickets and moved towards the screen. Now, this Vue employee asked my friend to come back and take the tickets back from him. As I was next to the Vue employee, I told him that he can... (read more)
★☆☆☆☆
“Hull”
Written on: 26/09/2011
FERAL CHILDREN RUNNING IN AND OUT OF THE CINEMA SHOUTING, TALKING DURING THE FILM. iGNORANT MANAGER REFUSED TO REFUND MONEY ,TICKET STUBS TINY ONE QUARTER OF AN INCH WHEN TORN -EASILY LOST. VERY EXPENSIVE FOR A SECOND RATE EXPERIENCE. PIG IGNORANT. (read more)
★☆☆☆☆
“Vue Cinemas - All bad (except the film)”
Written on: 11/08/2011 by TheListener (1 review written)
Took my children along to watch a film here today -nothing about the experience was very pleasant - I was completely confused as I went into the place - we were a bit late and I wanted to ask someone if we had missed any of the film or just the trailers but there was no-one to be seen - in particular on the "Box Office" section which had clearly been originally used to sell tickets - Vue seem to have completely given up on using human beings at front of house - So there was noone to ask as... (read more)
★☆☆☆☆
“Non-Refundable tickets!!!”
Written on: 15/07/2011 by Ravz50 (1 review written)
Hi all, As the new Harry Potter just released i pre-booked tickets for tonight (15th july 2011) yesterday. However i found out a family member passed away and i tried to contact vue in order to ask for a refund on the seats i had booked (2 hours before the showing). The operator at the other end of the phone told me tickets were non-refundable. Vue cinema should offer refunds online, over the phone or in-store. If they are happy to take bookings in such ways, why are they not prepared to... (read more)
★☆☆☆☆
“Duh, ceiling lighting on during feature?”
Written on: 10/06/2011 by DStewart (1 review written)
Major issue with ceiling lighting in screen 12. I believe this is the same for screens 10, 11, 12. This lighting, in any other cinema, in any city, anywhere on earth, would normally be switched off, or at least dimmed to a bare minimum, for the main feature, but in the Vue we have an exception. According to the staff, this has to do with "health and safety." The duty manager, Stephen, denied that leaving the ceiling lighting on was a problem, he was immensely patronising and ill informed... (read more)
Cineman's Response to DStewart's Review
Written on: 05/04/2012
Couldn't agree more. Last night we saw a film in VUE, Plymouth, where I might as well have been sitiing in my house with all the lights on. Cinemas are meant to be DARK and the screen is supposed to have NO LIGHT on it. In this case both the tungsten ceiling lights and the exit light fall on the screen (No 5) ruining the hard work of the film-makers by washing out the shadows and spoiling the contrast of the image. I should know as I am a Cinematographer who has shot more than 40 films that have shown in this and other cinemas. It's not hard to make a good viewing experience:
1. Kind and Polite Service (non-existant),
2. Seats that you can BOOK (avoiding the silly scrambling about for "premium" seats - what a daft idea).
3. Low ambient light (the excuse about "Health and Safety" is complete rubbish - thousands of other cinemas have proper low ambient light levels with no light on the screen.
WAKE UP VUE CINEMA MANAGEMENT IF YOU WANT TO KEEP YOUR PATRONS AND THUS YOUR JOBS!
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★☆☆☆☆
“went here on the 5th may sound went off during the...”
Written on: 08/05/2011
went here on the 5th may sound went off during the film 5 times and then the lights came on halfway during the film. For my mates saving a few quid it is not worth going to at all you buy your tickets where you buy your food. Staff are very unfriendly there's always a cue when you want to make a complaint also my ears were ringing all night and next day due to the sound setting being too high. Also picture is just too dark on the screen this place should have it's licence taken away and it's... (read more)
★☆☆☆☆
“Do not go to Vue Cinemas. They are the ultimate in...”
Written on: 10/04/2011
Do not go to Vue Cinemas. They are the ultimate in greed and bad service. Yuk to the popcorn which costs a fortune. There are plenty of cinamas around so please avoid this greedy company. (read more)
★★☆☆☆
“My wife and I went to the Vue cinema, Cardiff on Tues....”
Written on: 18/03/2011 by WILLIAM C (1 review written)
My wife and I went to the Vue cinema, Cardiff on Tues. 15th March to see "The King's Speech. An excellent film, well worth seeing. BUT, prior to the showing we were subjected to 15-20 minutes of tremendous sound levels with adverts and forthcoming films IT WAS UNBEARABLE. We tried to reduce the sound volume by stuffing tissues into our ears to prevent hearing damage. A Health and Safety person with a noise meter would have registered dangerous sound levels. I hope somebody in authority will... (read more)
Guest's Response to WILLIAM C's Review
Written on: 13/01/2012
I totally agree with these comments about the sound level prior to the main film. Have complained to staff on both our last 2 visits. Not not recall it being so bad in the past - so whats changed
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★★★★★
“Very posh looking cinema, leather seats and all. A bit...”
Written on: 13/03/2011
Very posh looking cinema, leather seats and all. A bit classier than I'm used to. :] Seems very clean every time I go in.
The choice of films is pretty good, no disappointment there. The choice between 3D and 2D films is nice, as I think some places only do 3D of some films which can be annoying.
Food and drinks are overpriced, but that's the same anywhere. Buy from a shop, much cheaper.
I complained about some children which had been making noise without intervention from the parents....
(read more)
★★☆☆☆
“For it's premium site in the heart of the west end,...”
Written on: 12/10/2010
For it's premium site in the heart of the west end, and ticket price to match, you'd expect all the excitement of old hollywood glamour meets new technology meets top class service: spotlights, bell boys in gold-buttoned, crisp velvet suits opening the doors, glass cases full of film memorabilia like Jack Sparrow's spare wigs or a model of the front end of the delorean from Back to the Future poking half in-half out of the wall, a Klingon working the Ben and Jerry's stand, "SoH rur yuch... (read more)
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Showing 31 - 40 of 70 Reviews
★☆☆☆☆
“do not, i repeat do not book a ticket at exeter vue...”
Written on: 02/10/2010
do not, i repeat do not book a ticket at exeter vue cinema, my first experience with the vue has put me off & i will be using the odean & picture house in future. I bought a ticket online in advance of a show that started at 7pm but my babysitter let us down at the last moment, i was on the phone at 6.30pm to the vue to ask if i could rescedule but after 20 minutes without answer & listening to greensleeves costing me £2 i gave up, i can only assume the automatic phone system is where they... (read more)
★☆☆☆☆
“Confusing booking system. Terrible customer service....”
Written on: 27/08/2010
Confusing booking system. Terrible customer service. Spend your money wisely else where. (read more)
★☆☆☆☆
“Never ever ever go to a Vue cinema. The one thing that...”
Written on: 11/08/2010
Never ever ever go to a Vue cinema. The one thing that really spoiled the experience was that two panels of the ceiling collapsed. Now, these weren't flimsy plywood panels, when they fell they demolished the sturdy chairs beneath, and when they fell, I thought at first that there had been a small earthquake. There was a gaping hole left in the ceiling, and I have no doubt that if there had been people sitting where the pieces of the ceiling collapsed, they would be dead. Furthermore, when a... (read more)
★☆☆☆☆
“Whatever you do don't buy any food or drink ... take...”
Written on: 03/08/2010
Whatever you do don't buy any food or drink ... take your own. My teenage son and his friend spent £5 each on tickets and were then charged £15.30 for 2 regular popcorn and 2 bottles of water! The sales assistant didn't suggest a 'combo deal' to save them money ... oh no, it was far easier to exploit these young people and 'rip them off'. Sad but true. (read more)
★★★★☆
“we, as a family use this cinema often, even though i...”
Written on: 26/07/2010
we, as a family use this cinema often, even though i think gone are the days where you took your children to the cinema for cheap night out... very expensive for a family of four, wouldnt buy a thing from the shop, far far to expensive, never found it dirty can be a scruffy on times but thats because its busy. (read more)
★☆☆☆☆
“Have just been to Vue cinema in Finchley and had an...”
Written on: 03/05/2010
Have just been to Vue cinema in Finchley and had an awful experience. We were the first to arrive after having booked our tickets on line and after paying an astronomical price for popcorn £16 plus for three boxes (medium in other cinemas) for stale product and £13 plus for three icecreams was ushered into a smelly and stuffy cinema. The thing that appalled us the most even after having arrived first we were barred from sitting in the middle three rows as these were reserved seating... (read more)
★☆☆☆☆
“I've actually just talked myself out of going to the...”
Written on: 05/04/2010
I've actually just talked myself out of going to the local Vue cinema & thought I'd write a review about why:
1) Every time I book my tickets online using my credit card the credit card company (Tesco) cancels my card! So if I want to book online, I now have to call the credit card company's fraud department and spend 10 minutes convincing them that I am who I say I am, and would they mind not cancelling my card. Vue should not be allowed to take credit card bookings when they know full...
(read more)
★☆☆☆☆
“Had a recent experience with the manager (David) of...”
Written on: 28/03/2010
Had a recent experience with the manager (David) of VUE cinema Livingston West Lothian. This manager!! (dubious title) was very hostile, rude and aggressive. He refused entry to 6 13 year old children because of a lack of ID- totally agree with this although he then allowed a child in because he had a C Card!! and apparantly you cant get one of these unless you are 13! ok so no older sibling/friend can get you one!! anyway, agree fully with the rules and procedures, however they need to... (read more)
★☆☆☆☆
“I went to see Avatar a couple of weeks ago. We booked...”
Written on: 29/01/2010
I went to see Avatar a couple of weeks ago. We booked the tickets early in the morning, they didn't give us an option for "allocated" seats. To our surprise, we were allocated S29 and S30, right at the top, right at the corner. Sound was poor, but our disappointment, the 3D effects where "nowhere to be seen". I complained to their customer services team and they've told me that in this occassion they are not going to compensate me as they had "people" testing the film from all the angles. I... (read more)
★☆☆☆☆
“A popular cinema BUT often busy and like most of these...”
Written on: 11/01/2010
A popular cinema BUT often busy and like most of these cinemas they try to pack them in . The front 2 rows make it almost impossible to see the film and certainly the far right and left mean that the film is unwatchable. We arrived with a party of 4 and had no choice left but to sit in these seats that are not fit for purpose. The customer services team are no help and having complained on email twice I got this.
Dear Mr Adams, Thank you for your reply. Please be advised as the...
(read more)
Disatisfiedcustomer's Comment
Written on: 29/01/2010
I found this review very helpful because... This was the same inept that wrote to me with the SAME answer.... DISGUSTING to see that they don't even bother contacting back with a personal message. BOICOT TO VUE!
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Showing 41 - 50 of 70 Reviews
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Cjsmith's Comment
Written on: 09/04/2013
I had exactly the same problem in the afternoon for the same film. I walked 45 mins with my 16 year old son and was denied admission. I asked to see the manager and pleaded for common sense. My son is 17 in October , 5 foot 8 inches tall, with a bit of a moustache. To my amazement the manager insisted also that he looks 14. There was no flexibility or willingness to compromise from the staff and I found it deeply offensive that my integrity as a 50 year old parent was questioned. Will not return to this place ever again !!