Vue Reviews

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★★☆☆☆
1.7 / 5
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  • Choice Of Films

  • Refreshments

  • Customer Service

  • Value For Money

Summary

Vue cinemas are located all over the UK, in cities including York, Swansea, Aberdeen, Oxford, Norwich, Inverness, Oxford, and many more. If you're planning on watching one of the latest movies there, check what other cinema goers thought of the Vue cinema in your area.

Why not write a review of cinemas you've been too with information about screens, prices, customer service, facilities and anything else you think is important and help others choose the best cinema.


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Latest Reviews

★☆☆☆☆

“my teen daughter over charged”

Written on: 19/12/2014 by davebbbbb (1 review written)

my teen daughter asked for a teen ticket and was charged as an adult, she was scarred to say anything but told us when she got home. so contacted customer services and was offered a £2 gift card. we told them that was not a good offer and wanted to take it futher. There response was to withdraw the offer of a £2 gift card and tell us we would get nothing. I find vue to have very poor customer service, the daughter asked for a teen ticket and was sold the wrong ticket. This was the fault of… Read Full Review

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★☆☆☆☆

“inbetweeners 2”

Written on: 13/08/2014 by Faulknerwp57 (1 review written)

We took our 15 year old daughter to see inbetweeners 2 at Cramlington Vue. Unfortunately she did not have any id on her, she had that day left her passport at home. How silly. After purchasing 3 tickets for my wife my daughter and myself we were stopped and rudely asked for proof of age from a very unpleasant member of staff. Presuming our word that our daughter was indeed 15 would be enough for this jobsworth we were amazed when entry was refused. I know rules exist but after rude service we… Read Full Review

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★☆☆☆☆

“Stupid staff. ”

Written on: 11/08/2014 by Hudsonf495 (1 review written)

Me and my 2 friends went to the cinema in barrow and they wouldn't let us in because we had no ID. They expect us to carry around our passports with us and stuff? Stupid people. Came 2 hours to barrow to see the inbetweeners and they wouldn't let us in. And the lady there, the big ginger one, had served us before for previous 15's, and she even knew she had, but she didn't let us in. Maybe she should go by the rules all the time and not just every so often. Next time, I'll be going to… Read Full Review

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★☆☆☆☆

“unfair!”

Written on: 20/06/2014 by 299Garrison (1 review written)

I brought my teenage daughter and her friend to see jump. They are 15 and do not look any younger than their age but we're stopped because they didn't have any id. It is ridiculous and I could understand if the film was an 18. Fair enough though they are doing their job so imagine my surprise when the manager gave tickets to a school teacher who came without any of her students to buy tickets for jump and only had a list of their names and ages which wasn't on school headed notepaper or… Read Full Review

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★☆☆☆☆

“No T-LOOP Here”

Written on: 12/04/2014 by Deafman (1 review written)

Vue Cinema advertises that they have T-Loop system in all cinemas - They do but NOT working systems! I have been to see 2 films recently and on both occasions I asked for the T-Loop to be activated. They gave me Headphones to wear - especially for us deaf buggers but the system doesnt actually work. I pointed it out to the "Manager" on each occasion and they still dont have it working. What a Rip off! NEWCASTLE UNDER LYMES STAFFORDSHIRE I went to see The Long Road to Freedom shortly after… Read Full Review

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Sophsangel's Response to Deafman's Review

Written on: 27/04/2014

My local Newbury VUE have twice not put captions on when they've advertised a captioned film. People travel from far to see a captioned film and they have no regards for those with hearing loss. The ironic thing is Newbury has a vast deaf crowd and school yet they mess us about and don't even offer concessions for days when there are no captions but I take my daughter to see a film and she can hear and understand and I pay full price to sit there and not. VUE in my view can get stuffed!

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★☆☆☆☆

“disgusting”

Written on: 07/04/2014 by Fitzsimmons309 (1 review written)

leeds vue are you crazy those prices of food are just not normal anymore they are crazy. as crazy as watch half n hour of spots before the actuall movie… Read Full Review

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★★☆☆☆

“rip off”

Written on: 26/03/2014 by garethever (1 review written)

beware of this cinema group! paid £20.40 for a family ticket which is fair enough but then we made the mistake of letting our 2 grandsons have sweets and drink. pick a mix priced at £1.35 was very deceptive as it cost us nearly £10 for a smallish bag of sweets because we hadn't noticed the small writing that said it was £1.35 per 100 grammes [about the equivalent of 1/3 of a small tub of margarine!]. water was £2.20 for a small bottle and a small fruit juice £2.10. the total price worked… Read Full Review

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★☆☆☆☆

“Bury vue”

Written on: 18/02/2014 by Cmcleod (1 review written)

£5.05 for a small popcorn when some ignorant teenage boy is merely tipping out cold sacks of it.. we must be mad… Read Full Review

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★★★☆☆

“NEED THE LOO ”

Written on: 04/02/2014 by ponypoo.com (1 review written)

most of the toilets were blocked and there was a massive line to the disabled loo someone went to ask for help but no-one helped but the film and food was great… Read Full Review

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Ponypoo.co.uk's Response to ponypoo.com's Review

Written on: 04/02/2014

do not listen to this comment we're reading reviews for a school project and she was messing about

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★☆☆☆☆

“Filthy and freezing”

Written on: 12/01/2014 by Astbury2327 (1 review written)

After booking online and paying 1.50 for the privilege you arrive and there are only 2 machines to get your tickets and the queue is enormous. Then you go to the toilet and have to hold your nose to stop yourself being sick because of the smell. The queue for the refreshments is enormous so you don't bother.You then queue for the auditorium because it is not ready on time. After being let in you sit down and start shaking because it is freezing cold. I liked nothing about Vue cinemas and they… Read Full Review

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★★★☆☆

“Run down, tired and fifthy”

Written on: 07/01/2014 by Shtiffirg (1 review written)

It was the first time in Vue at Exeter. The building is not that old but has not been cared for and is looking very tired. Staff were friendly but were apologizing for it all the time; not all the current films were advertised in the foyer and we had to ask if the film we'd come CTO see was actually showing. "Oh yes, it takes ages for them to get around to changing them", ('them' being the management and signage, respectfully). Then there was the theater itself which we had the unfortunate… Read Full Review

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★★☆☆☆

“To much of a view at vue”

Written on: 21/12/2013

Sat down to watch the Hobbit in Leicester, lights dim for the previews; now for the main picture. The Hobbit is rolling but the lights are still shining! I can see everyone in the whole place. I went and asked someone to turn the lights off, but I was told Health and Safety,"but the floor is lit, the Exit signs are lit turn the over head lights out" I asked. "Sorry Health and Safety". So to sum up: the next time you go to the pictures to see your hero or fight a Dragon, to enter that war zone… Read Full Review

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★☆☆☆☆

“extortionate prices! ”

Written on: 30/11/2013 by green12356732 (1 review written)

30/11 I was charged £18.40 for an adult ticket and child to watch hunger games. I got asked by the young staff which row I wanted.I chose back row. Adult price £10.20 Child £8.20 I asked are there no cheaper tickets? Her reply was no. When I got home I looked on Vue website and the prices stated on there was different! The Peak price which applied to me was £8.70 adult and £6.70 child. Therefore I must of been overcharged unless extra charge applies for back row seats. not happy as I need… Read Full Review

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★☆☆☆☆

“Are online bookings secure? Really?”

Written on: 25/11/2013

I booked tickets for my daughter and myself to see The Hunger Games at Vue North Finchley. When we got to the machine to collect our tickets, the machine reflected that no booking had been made, despite the fact that my daughter had the confirmation and reference numbers on the email on her phone. Thence began, instead of a night of entertainment, a disconcerting and unpleasant saga 1. When we approached the desk to sort out the problem, we were told that our tickets had already been… Read Full Review

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★★★★★

“Vue, kassam stadium, Oxford”

Written on: 10/10/2013 by Vicky13 (1 review written)

I regularly go to the Vue cinema at the Kassam with my friend twice a week. I feel that the facilities are always clean and tidy to a high standard. The staff are always very friendly and willing to help. The cinema is always showing up to date films and comfy to sit and watch… Read Full Review

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★☆☆☆☆

“Super Tuesday”

Written on: 08/10/2013

Just come back from attending our local multiplex in Lancaster to see “Sunshine On Leith.” After a hard day at work it seemed that it might be the perfect tonic. Unfortunately we have yet to see the film and enjoy the delights of the Proclaimers shifty acting. The manager of the cinema who said he was called X informed us that we could not take my generic tablet device (ipad mini) into the cinema as we might secretly record the film. We would prefer to see the “You Wouldn’t Steal A… Read Full Review

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★☆☆☆☆

“ Customer service ”

Written on: 28/09/2013 by Cyrus111 (1 review written)

Had experienced worst customer service ever!!! Harrow Branch… Read Full Review

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★★★☆☆

“EXPENSIVE !!!!!!”

Written on: 22/09/2013 by 67dh (1 review written)

Thought the prices for tickets were crazy just to watch a film , I won't ever be going back due to how expensive it was , that includes the food and drinks that were overly expensive as well . Really annoyed customer ! … Read Full Review

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★☆☆☆☆

“Terrible Management”

Written on: 26/08/2013 by Abitscinny (1 review written)

We went to Vue Cinema in Harrow only to discover that there was people sitting in our seats. We sat in another 2 seats but the people who had reserved those seats turned up late and we had to move out of there seats. As the cinema was pretty much full, we got the management to move the people out of our seats which they didn't do. They got people on the top row of seats to shuffle around which then freed up 2 seats for us. When I asked the management if those seats could be also reserved… Read Full Review

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★☆☆☆☆

“Never go to westfield vue”

Written on: 12/08/2013

This is the worst cinema I have ever been to and would never go again. We were only 10 minutes late for the film and were not aloud to go in to see the film. parking in westfield and walking to the cinema takes about 10 minutes and they said it is the last film and we have closed all the tills. (How can you close all the tills 10 minutes into a film. not customer friendly at all and customer service was so poor they could not explain why the tills were closed so early into the film. Their are… Read Full Review

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Kangaroohero998's Comment

Written on: 04/02/2014

if its still the adverts i agree but if the film dad started it shouldn't be disturbed so you should be there on time... 10 mins is a long time

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