Vue Reviews

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★★☆☆☆
1.8 / 5
107
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  • Choice Of Films

  • Refreshments

  • Customer Service

  • Value For Money

Summary

Vue cinemas are located all over the UK, in cities including York, Swansea, Aberdeen, Oxford, Norwich, Inverness, Oxford, and many more. If you're planning on watching one of the latest movies there, check what other cinema goers thought of the Vue cinema in your area.

Why not write a review of cinemas you've been too with information about screens, prices, customer service, facilities and anything else you think is important and help others choose the best cinema.


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Latest Reviews

★★★★★

“Fantastic customer service”

Written on: 25/07/2016 by 153Conley (1 review written)

I had a issue with the date of the booking within a 5 minute call they refunded the cost so I can rebook a later date. very impressed thanks vue… Read Full Review

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★★★★★

“Absolutely Fabulous ”

Written on: 03/07/2016 by Parsonsod1989 (1 review written)

First time booking online everything went smoothly. Collected tickets from the machine in Cardiff. Seats so comfortable. Thoroughly enjoyed "Absolutely Fabulous" so funny. £4.00 worth every penny. A happy customer… Read Full Review

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★☆☆☆☆

“Worst cinema in Britain ”

Written on: 04/05/2016 by William136 (1 review written)

Rubbing customer service.still in the queue to get served for drinks and we have been waiting 20 minutes. Bad queue management. Complete chaos. Avoid this place at all costs. North Finchley Vue… Read Full Review

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★☆☆☆☆

“Rip off phone calls”

Written on: 15/11/2015 by Ortegaqm166 (1 review written)

Having tried to book tickets to the cinema at Accrington I am absolutely appalled by the rip off phone system. 13 p a minute is criminal enough but when it takes 30 minutes to book the actual tickets. An absolute disgrace and I will not be bothering again !!… Read Full Review

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★★★★★

“Customer services were brilliant”

Written on: 04/11/2015 by Hayles000 (1 review written)

Booked online but selected the wrong time in error. Didn't notice until the payment had gone through so called customer services. They immediately refunded the money and booked the correct time with no hassle. They even honoured a voucher code that I'd used and transferred it all across to the correct time. Overall, very impressed!… Read Full Review

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★★☆☆☆

“Reminds me why I don't go to cinema very often!”

Written on: 01/11/2015 by Jules1979 (7 reviews written)

Went to watch Spectre yesterday with my boyfriend, the last time we went to pictures was to see Skyfall so it's not something we do often and with fairly good reason really. It cost almost £18 for two of us to get in which is pricey to say the least, we choose to see the 4K version at 13.15 which is supposed to be like some kind of super high definition - the film did not appear to be above standard definition so I was glad the 4k versions didn't cost extra to watch or i'd have been… Read Full Review

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★☆☆☆☆

“INCOMPETENT!!!!!!!”

Written on: 31/10/2015 by thedowsons (1 review written)

HAD TO WAIT OVER 20 MINS TO COLLECT TICKETS (PRE BOOKED) SALES ASSISTANT SAID IT WAS NECESSARY TO TAKE MY BANK CARD TO CONFIRM I HAD PAID FOR TICKETS. WHY DO YOU HAVE TO TAKE MY BANK CARD OFF ME, VERY UNPROFESSIONAL. ALSO PAID FOR FOOD, WASN'T READY SO WAS TOLD SOMEONE WOULD BRING IT INTO CINEMA - 90MINS LATER STILL NO FOOD! WAS PROMISED REFUND BUT MANAGER HAD MAGICALLY VANISHED BY THE END OF THE FILM WON'T BE COMING BACK ANY TIME SOON!… Read Full Review

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★☆☆☆☆

“On line purchase”

Written on: 27/10/2015 by Kadenv467 (1 review written)

Booked the wrong date by error and a immediately called the help line (why can't you cancel on line?). I was told the tickets were "non refundable " which is poor business practice. I would also like to check the legality of this.... I demanded a refund and eventually got one. My message to Vue. Take a look at the customer reviews for your company. They are terrible, and a disgrace. I will not use a Vue again based on my treatment. Don't screw around with your customers!… Read Full Review

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★★☆☆☆

“3d glasses”

Written on: 16/06/2015 by wldlikeananswerbk2015 (1 review written)

Went to the vue in Hamilton to watch a film on 3d . Actually had to pay for 3d glasses for everyone. It's a complete joke that people are having to pay for them . It's hard enough for single parents and people on low incomes taking there kids without being ripped off eny more . A think everyone should complain about it because it's just a complete rip off , people pay enough to see the film without the extras of paying for 3d glasses… Read Full Review

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★☆☆☆☆

“Unhappy experience”

Written on: 28/03/2015 by Jordan94 (1 review written)

We went to The Vue Cinema in Croydon: bought tickets and then decided to get some food. Big mistake. The Tacos with dips were disgusting. The cheese did not taste anything like cheese and had the consistency of baby food. The salsa dip was watered down and therefore didn't taste like a salsa Dip. Staff member doing the food was surly and unhelpful; ignored any complaints and then had the audacity to ask if we wanted to pay 50p extra for a larger drink! The sweets on offer were seriously over… Read Full Review

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★☆☆☆☆

“ ”

Written on: 21/02/2015 by KoleO'Donnell (1 review written)

My daughter went to the cinema during half term. They bought tickets for a 15 film without being asked for ID. When they went to find the correct cinema hall, they were stopped and asked for ID. My daughter and her friends did not as they hadn't thought they would need it. They were then refused entry and told to buy another ticket to see a PG Or 12 film. The cinema isn't a cheap trip out - by the time you've paid for bus fares,cinema tickets and overpriced unhealthy snacks, there isn't a… Read Full Review

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★☆☆☆☆

“Disgusting treatment followed by lies”

Written on: 04/02/2015 by cts180 (1 review written)

While in England recently, to nurse my sick mother, I took her to see a movie as a little outing after having been in hospital throughout the entire Christmas holidays. As she is now in a wheelchair we took a taxi there with the intention of taking a taxi home after.After the movie, I asked at the counter for a taxi to eb called, I was told they had no pay phones, I then asked if they could call em one, they said no but if I went to the restaurant next door and "asked nicely" maybe they would… Read Full Review

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★☆☆☆☆

“Never VUE anymore”

Written on: 09/01/2015 by Hortonlz456 (1 review written)

I went to see Pinguins of Madagascar with my daughter in VUE Leicester Square. The worst customer service ever. They were rude and useless. Completly crazy expensive: Tastyless hotdog + water £8.50!!!!!!!!!!!!!!! Dirty and old cinema. Small screen. More than 10 minutes of publicity before thd movie. Never ever going back there. Someone must close that place… Read Full Review

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★☆☆☆☆

“The place is filthy and the film times are terrible”

Written on: 03/01/2015 by Suzanne78 (1 review written)

The Vue cinema in Leeds has no staff on the desks any longer so is not the welcoming venue it was years ago to watch a film. We had to buy our tickets from the desk where you purchase snacks. Not only that but the only time we could watch the latest Dumb And Dumber film was 21.40pm, the only showing of it on a Saturday and it was only released two weeks ago. The ladies toilets were filthy and smelly and the place in general was dirty, empty crisp packets by the seats and popcorn all over the… Read Full Review

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★☆☆☆☆

“Would rather buy a DVD than pay these prices”

Written on: 02/01/2015 by Hudsonpk388 (1 review written)

Vue in Barrow, went to watch a film with my daughter and was charged £25.15 for it. I just don't know how this cinema group can justify the prices that they are charging. Adult ticket was £8.65!! and child was £5.00. We then tried to get the box snacks with the popcorn, drink and chocolate bar which seemed to be the cheapest thing in there but they'd ran out of sweet popcorn so I asked the price of the hotdogs and the nachos (each time she told me bloody hell are you serious came out of my… Read Full Review

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★☆☆☆☆

“my teen daughter over charged”

Written on: 19/12/2014 by davebbbbb (1 review written)

my teen daughter asked for a teen ticket and was charged as an adult, she was scarred to say anything but told us when she got home. so contacted customer services and was offered a £2 gift card. we told them that was not a good offer and wanted to take it futher. There response was to withdraw the offer of a £2 gift card and tell us we would get nothing. I find vue to have very poor customer service, the daughter asked for a teen ticket and was sold the wrong ticket. This was the fault of… Read Full Review

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★☆☆☆☆

“inbetweeners 2”

Written on: 13/08/2014 by Faulknerwp57 (1 review written)

We took our 15 year old daughter to see inbetweeners 2 at Cramlington Vue. Unfortunately she did not have any id on her, she had that day left her passport at home. How silly. After purchasing 3 tickets for my wife my daughter and myself we were stopped and rudely asked for proof of age from a very unpleasant member of staff. Presuming our word that our daughter was indeed 15 would be enough for this jobsworth we were amazed when entry was refused. I know rules exist but after rude service we… Read Full Review

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★☆☆☆☆

“Stupid staff. ”

Written on: 11/08/2014 by Hudsonf495 (1 review written)

Me and my 2 friends went to the cinema in barrow and they wouldn't let us in because we had no ID. They expect us to carry around our passports with us and stuff? Stupid people. Came 2 hours to barrow to see the inbetweeners and they wouldn't let us in. And the lady there, the big ginger one, had served us before for previous 15's, and she even knew she had, but she didn't let us in. Maybe she should go by the rules all the time and not just every so often. Next time, I'll be going to… Read Full Review

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★☆☆☆☆

“unfair!”

Written on: 20/06/2014 by 299Garrison (1 review written)

I brought my teenage daughter and her friend to see jump. They are 15 and do not look any younger than their age but we're stopped because they didn't have any id. It is ridiculous and I could understand if the film was an 18. Fair enough though they are doing their job so imagine my surprise when the manager gave tickets to a school teacher who came without any of her students to buy tickets for jump and only had a list of their names and ages which wasn't on school headed notepaper or… Read Full Review

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★☆☆☆☆

“No T-LOOP Here”

Written on: 12/04/2014 by Deafman (1 review written)

Vue Cinema advertises that they have T-Loop system in all cinemas - They do but NOT working systems! I have been to see 2 films recently and on both occasions I asked for the T-Loop to be activated. They gave me Headphones to wear - especially for us deaf buggers but the system doesnt actually work. I pointed it out to the "Manager" on each occasion and they still dont have it working. What a Rip off! NEWCASTLE UNDER LYMES STAFFORDSHIRE I went to see The Long Road to Freedom shortly after… Read Full Review

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Sophsangel's Response to Deafman's Review

Written on: 27/04/2014

My local Newbury VUE have twice not put captions on when they've advertised a captioned film. People travel from far to see a captioned film and they have no regards for those with hearing loss. The ironic thing is Newbury has a vast deaf crowd and school yet they mess us about and don't even offer concessions for days when there are no captions but I take my daughter to see a film and she can hear and understand and I pay full price to sit there and not. VUE in my view can get stuffed!

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