I have used iTunes once for a period of 6 months, downloading 105 tracks. Yes, it is low, but that is all I could afford! A buck a song is insanely overpriced, especially since they are heavily DRM'ed. You can only play it on 5 authorized computers and 5 iPods. Even CDs, which are less money anyway, can be played on unlimited computers and unlimited MP3 players. iTunes songs can only be played on iPods, no other MP3 player, since it is in AAC format and only iPods have the ability to play songs in AAC. The selection is nice, but the absence of The Beatles and Kid Rock really surprises me. The videos are also heavily DRM'ed. I cannot play my movies anywhere but on Quicktime or my iPod. The games are also very, very overpriced at 6 bucks a piece, and they are not that good. The support is okay, nothing special. Overall, I would never use iTunes again. Not only would I never recommend it to anyone, I commonly advertise other MP3 downloading sites to people I know who use iTunes, and they switch that day and love it. iTunes is the one place where I was most ripped off in their crazy, minipulating monopoly.

In my opinion iTunes is an absolute frustrating rip off unless you have and apple ipod. I want to burn stuff onto CD but this is just not having it. Deeply anoying : (

I recently purchased a paper gift certificate from iTunes, that was to be sent in the mail. The certificate didn't come, so I contacted their online customer service after three weeks or so. They just sent me emails pushing off the problem.

iTunes is rubbish! There is help, but it is not right. I first downloaded some music realising that they were not MP3 files, and it does not allow you to convert them. Also, when you tick the box to then buy MP3 files, it still doesn't come as a MP3 file.