Melton Mowbray, Twin Lakes Leisure Park Reviews

Click here if this is your business
★★★☆☆
3.3 / 5
57% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Melton Mowbray, Twin Lakes Leisure Park - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Unfair reviews nearly put me off”

Written on: 12/08/2014 by Fredamay (1 review written)

I had purchased a discount family ticket for Twinlakes but after reading reviews on here we nearly did not go. So glad we still went. Twinlakes may mis represent itself in it's publicity as it gives the impression of being similar to Drayton manor - it is not. It is a park for under 13's. It is a brilliant park for under 13's. Take your own picnic and they expect you to with areas everywhere. I went into 3 toilets throughout the day and all were clean or bring cleaned. The staff we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“honest opinion”

Written on: 08/05/2014 by CarleighBishop (1 review written)

I have just returned from Twin Lakes and feel I owe them an apology for my apparently unreasonable high standards. I expected some element of fun and enjoyment for the almost £60 I handed over. Here is what I got: The day started with me deciding that the kids would quite like an ice cream. I promised them one and nipped to the nearby 'Cafe Nero' to purchase the ice creams. I arrived in the cafe and started my 20 minute wait. Now, I do not mind waiting 20 mins for in a que or similar… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Yellowsunflowerseed's Comment

Written on: 24/07/2014

Brilliant and spot on!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“dirty, unsafe and amateurish”

Written on: 31/07/2013 by andrewredmond (1 review written)

Twinlakes in Melton Mowbray is terrible. I took my 3 year old for a day out there recently and after paying a high price to get in was disgusted by what I found. The facilities are dirty, rides are unsafe and in need of repair, and hordes of chavs roam the park, swearing at their kids and being aggressive when attempting to get on the rides. The staff are clueless and rude, nothing is signposted, and the food is slop. Hell on earth was not what I had in mind for a day out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“bonfire night”

Written on: 05/11/2012 by maggiemay1960 (1 review written)

we arrived had a good time on rides etc all 10 of us excited for big bonfire and fireworks count down for lighting fire here we go where was fire hidden behind a big white board so no bonfire to see no heat or glow from it all dissappointed fed up and cold waiting 45 mins looking at stupid board waiting for fire works there was plenty of them but by then had enough big let down… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“Both good and bad points to twinlakes. ”

Written on: 05/09/2012

We visited twinlakes on the 2nd of September 12. We have been before a couple of years ago the kids loved it! and thought we would give the kids one last treat before returning back to school. There was a lot more things for the kids to do this time being thatblittle bit older, we didn't get chance to do everything. We had a lovely day but one thing kept arising on almost every ride/ area which is every ride was is much need of some maintanace and a good clean and a paint, As for the indoor… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Twin Lakes, Melton Mowbray”

Written on: 28/08/2012 by HelloChris (1 review written)

We visited Twin Lakes 27/8/12, 2 adults and a 4 year old. It was fantastic, we had a great day, arrived at 10.30 and left at 5.00 and we did not see everything. Food and drinks are reasonable and the staff are very friendly. We will be visiting again. Thank you Twin Lakes… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“A disappointing day out...”

Written on: 27/08/2012 by GThornhill (1 review written)

Was due to meet friends at Twinlakes today (27/08/2012) and they advised us to book online for a 30% discount. The Twinlakes website was down, and the entire site was unavailable. So after some searching, we found a 25% discount voucher online, but staff wouldn't honour it because today was a "special event day" (which we couldn't possibly have known due to the website being down). So reluctantly paid full entry price - £47 for two adults and one 11-year old. Please be mindful - we don't have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Remember to take cash”

Written on: 25/08/2012

We visited Twin Lakes in school hols for first time. Our children aged 7 and 6 thoroughly enjoyed it. Plenty to do queues were not too long but much better after 4pm. Not many cafes take card so need some cash. Toilets not too pleasant… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“A great place for children”

Written on: 08/07/2012 by HelenKyn (1 review written)

I take my daughter who is 2 regularly and to see her face as we drive into the gates at Twin Lakes is such a pleasure. She has hours of fun, from exploring the Creepy Critters, tiring herself out in the soft play areas, riding on the Sand Dune Buggy's and the Caterpillar ride to visiting the farm and animal area, she is in her element. I find the staff helpful and polite and they always have a smile on their face. I'm looking forward to my daughter getting older so she can enjoy even more… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“School Trip”

Written on: 08/07/2012 by JuliaHancock (1 review written)

We visited with 50 Year 6 pupils and had a brilliant day. There was so much to suit all children and the staff were very helpful.I would recommend you take them with shorts and t shirts/towels for the Splash zone-they would ve been quite happy there all day. Ice creams are reasonably priced and we managed to cover nearly all major rides and get back to school in time for the end of the day. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fabulous Family Day Out!”

Written on: 08/07/2012 by JuliaMac (1 review written)

Had a lovely day out at Twin Lakes once again last week. I take my two daughters as often as I can and we always have a great day. We particularly love the animal area and spend ages in this area. The Pirate ship is another favourite along side the Buffalo ride - i think we went on each 10 times! The indoor barns are great for the girls, and me as I can buy a coffee and chill whilst they run around. My girls are 8 and 11 so I know they are safe and there are plenty of staff around to help… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Misleading and terrible”

Written on: 08/06/2012

We attempted to use the online system to book and after 3 hours of waiting still no response. Upon arrival we were met by rather stressed out staff and they kept serving others before serving us. We were then told that our 4 year old who is fairly tall had to pay adult price. We were fairly shocked. The jubilee day was advertised as a celebration. Not One flag or reference to the diamond jubilee any where. Our 4 year old was asked to move out of the under 6 play area because she could damage… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TWINLAKE PARK -WORST customer service I have EVER...”

Written on: 19/12/2011

DO NOT GO TO TWIN LAKES AND EXPECT A GOOD SERVICE - YOU HAVE BEEN WARNED. We have been a few times at Twin Lakes (which had been ok but very expensive), but not had an encounter with the management, reception or supervisers as we did yesterday (Sunday 18/12/2011). We had just joined TWINLAKE PARK with an annual pass and paid £250 for the familly. They said on the night when we joined - We need some pictures but we dont have the camera today so just bring some next time or something, its… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 24/04/2012

I have an annual pass, and it does state clearly that you need to bring photos in with you on your next visit. And from what you have typed, they did tell you this also at the time. This review has not helped in any way to describe the park, rides, activities or the children experience.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Citizen2000's Comment

Written on: 26/04/2012

I'd beg to differ with the Guest's comment here.
This is exactly what people look for - real experiences, not just what rides & activities there are. The ride information is on their website.
Here people enxchange their own experiences & usually its the adults and not the children.
Also strange that you have an annual pass and yet look at Twinlake Reviews & also in the process engage and put down valid reviews!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★★★★★

“winter wonderland”

Written on: 26/11/2011

Great value for money.. not all rides were open but guess that can't be helped. To be honest could quite happily spend all day indoors. The Santa was lovely very jolly. Although the car park was busy we didn't have long queues for anything at all. We made a point of staying when it got dark just so we could see the lights ale it was worth it. All in all a fantastic day out, not thrill seeking rides but good old fashioned family fun. We'd took a picnic with us but to be honest we won't bother… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“bonfire night”

Written on: 25/11/2011 by millymolly (1 review written)

fireworks best I have seen in the UK, absolutely fabulous. Very crowded though. Best to go for at least the afternoon, as we found out nearly everything shuts around 5pm except indoor rides - the Go-Karts even shutting whilst the 10 kids I had taken were queuing. Good value for money though if spending the afternoon there. I would like to see more lighting around some of the rides so that they can be used until 9pm when the event ends, that would make it a perfect evening, the advertising… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Absolutely fantastic”

Written on: 16/09/2011

This place is brilliant for all ages, I went last month with my husband and our three children (ranging from 18 months to 10 years) and found that there was something to suit all ages. Initially the staff upon arrival were extremely friendly and helpful, which made a massive difference. The indoor play areas are massive and brimmed full of rides for big ones and little ones, particular favourites of mine were the Trauma Tower, and one of my son's loved the drop slides - but I wasn't quite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“awful place”

Written on: 24/08/2011

It was shabby and run down. Everything needed painting and the new things were only half painted. The rides are pitiful, especially the pirate boat ride. The caterpillar ride is only allowed to be half filled with people! There are signs in the play areas saying no running, and the staff are quick to shout at the kids in the indoor soft play to stop running. The leaflet makes it look fantastic, but it isn't. Needs a lot of work and tidying up. Sundown is much better, so is Gullivers. A waste of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Guest's Comment

Written on: 17/12/2011

I totaly agree with your comments. Why some people rave about this place is beyond me.

Its not even good value for money.

Requires a complete overhall, staff as well.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Brilliant a gem - a bright and clean theme park you...”

Written on: 04/07/2011 by nphillips14 (1 review written)

Well we bought annual passes on the strength of one visit - and they're building an outside (mini) water park so all in all I can't believe it took us so long to discover Twinlakes. My son is only 18 months old and he LOVED it (and got in for free), he is just big enough for some of the rides (if accompanied by us) but there is so muchelse for little ones anyway like giant sandpits like a beach with huge wooden diggers to climb in and to be fair it took us nearly and hour and a half to tear… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“brilliant!!”

Written on: 17/06/2011

what a great day out!! staff were so friendly throughout the whole day. we spent the whole day there so it was well worth the money. There are plenty of rides, opportunities to interact with animals, MASSIVE slides, indoor and outdoor play facilities! what's even more excitig is the new log flume and the fact that a new splash play area which I hear will be finished during July! Can't give the place enough praise, definitely give it ago and see for yourselves. thanks twinlakes see you again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Just a great day out everytime!!!”

Written on: 03/06/2011 by ParryFamily (1 review written)

I used to live near and we had a season ticket as it was the best indoor play area in the area. It has since become much more than that. plenty to do indoors with two separate play barns... Lots of things for kids to burn their energy on. The outside areas are just amazing no it isn't Alton Towers or Drayton Manor park it is TWINLAKES and you should be proud. When we started visiting there wasn't a roller coaster, not a log flume insite. All this has been added piece by piece. The outdoor play… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview