Written on: 31/07/2013 by andrewredmond
Twinlakes in Melton Mowbray is terrible. I took my 3 year old for a day out there recently and after paying a high price to get in was disgusted by what I found. The facilities are dirty, rides are unsafe and in need of repair, and hordes of chavs roam the park, swearing at their kids and being aggressive when attempting to get on the rides. The staff are clueless and rude, nothing is signposted, and the food is slop. Hell on earth was not what I had in mind for a day out. (read more)
Written on: 05/11/2012 by maggiemay1960
we arrived had a good time on rides etc all 10 of us excited for big bonfire and fireworks count down for lighting fire here we go where was fire hidden behind a big white board so no bonfire to see no heat or glow from it all dissappointed fed up and cold waiting 45 mins looking at stupid board waiting for fire works there was plenty of them but by then had enough big let down (read more)
Written on: 05/09/2012
We visited twinlakes on the 2nd of September 12. We have been before a couple of years ago the kids loved it! and thought we would give the kids one last treat before returning back to school. There was a lot more things for the kids to do this time being thatblittle bit older, we didn't get chance to do everything. We had a lovely day but one thing kept arising on almost every ride/ area which is every ride was is much need of some maintanace and a good clean and a paint, As for the indoor... (read more)
Written on: 28/08/2012 by HelloChris
We visited Twin Lakes 27/8/12, 2 adults and a 4 year old. It was fantastic, we had a great day, arrived at 10.30 and left at 5.00 and we did not see everything. Food and drinks are reasonable and the staff are very friendly. We will be visiting again. Thank you Twin Lakes. (read more)
Written on: 27/08/2012 by GThornhill
Was due to meet friends at Twinlakes today (27/08/2012) and they advised us to book online for a 30% discount. The Twinlakes website was down, and the entire site was unavailable. So after some searching, we found a 25% discount voucher online, but staff wouldn't honour it because today was a "special event day" (which we couldn't possibly have known due to the website being down). So reluctantly paid full entry price - £47 for two adults and one 11-year old. Please be mindful - we don't... (read more)
Written on: 08/07/2012 by HelenKyn (1 review written)
I take my daughter who is 2 regularly and to see her face as we drive into the gates at Twin Lakes is such a pleasure. She has hours of fun, from exploring the Creepy Critters, tiring herself out in the soft play areas, riding on the Sand Dune Buggy's and the Caterpillar ride to visiting the farm and animal area, she is in her element. I find the staff helpful and polite and they always have a smile on their face. I'm looking forward to my daughter getting older so she can enjoy even more... (read more)
Written on: 08/07/2012 by JuliaHancock
We visited with 50 Year 6 pupils and had a brilliant day. There was so much to suit all children and the staff were very helpful.I would recommend you take them with shorts and t shirts/towels for the Splash zone-they would ve been quite happy there all day. Ice creams are reasonably priced and we managed to cover nearly all major rides and get back to school in time for the end of the day. Thank you. (read more)
Written on: 08/07/2012 by JuliaMac
Had a lovely day out at Twin Lakes once again last week. I take my two daughters as often as I can and we always have a great day. We particularly love the animal area and spend ages in this area. The Pirate ship is another favourite along side the Buffalo ride - i think we went on each 10 times! The indoor barns are great for the girls, and me as I can buy a coffee and chill whilst they run around. My girls are 8 and 11 so I know they are safe and there are plenty of staff around to... (read more)
Written on: 08/06/2012
We attempted to use the online system to book and after 3 hours of waiting still no response. Upon arrival we were met by rather stressed out staff and they kept serving others before serving us. We were then told that our 4 year old who is fairly tall had to pay adult price. We were fairly shocked. The jubilee day was advertised as a celebration. Not One flag or reference to the diamond jubilee any where. Our 4 year old was asked to move out of the under 6 play area because she could damage... (read more)
Written on: 19/12/2011
DO NOT GO TO TWIN LAKES AND EXPECT A GOOD SERVICE - YOU HAVE BEEN WARNED. We have been a few times at Twin Lakes (which had been ok but very expensive), but not had an encounter with the management, reception or supervisers as we did yesterday (Sunday 18/12/2011). We had just joined TWINLAKE PARK with an annual pass and paid £250 for the familly. They said on the night when we joined - We need some pictures but we dont have the camera today so just bring some next time or something, its... (read more)
Written on: 26/11/2011
Great value for money.. not all rides were open but guess that can't be helped. To be honest could quite happily spend all day indoors. The Santa was lovely very jolly. Although the car park was busy we didn't have long queues for anything at all. We made a point of staying when it got dark just so we could see the lights ale it was worth it. All in all a fantastic day out, not thrill seeking rides but good old fashioned family fun. We'd took a picnic with us but to be honest we won't... (read more)
Written on: 25/11/2011 by millymolly
fireworks best I have seen in the UK, absolutely fabulous. Very crowded though. Best to go for at least the afternoon, as we found out nearly everything shuts around 5pm except indoor rides - the Go-Karts even shutting whilst the 10 kids I had taken were queuing. Good value for money though if spending the afternoon there. I would like to see more lighting around some of the rides so that they can be used until 9pm when the event ends, that would make it a perfect evening, the... (read more)
Written on: 16/09/2011
This place is brilliant for all ages, I went last month with my husband and our three children (ranging from 18 months to 10 years) and found that there was something to suit all ages. Initially the staff upon arrival were extremely friendly and helpful, which made a massive difference. The indoor play areas are massive and brimmed full of rides for big ones and little ones, particular favourites of mine were the Trauma Tower, and one of my son's loved the drop slides - but I wasn't quite... (read more)
Written on: 24/08/2011
It was shabby and run down. Everything needed painting and the new things were only half painted. The rides are pitiful, especially the pirate boat ride. The caterpillar ride is only allowed to be half filled with people! There are signs in the play areas saying no running, and the staff are quick to shout at the kids in the indoor soft play to stop running. The leaflet makes it look fantastic, but it isn't. Needs a lot of work and tidying up. Sundown is much better, so is Gullivers. A waste... (read more)
Written on: 04/07/2011 by nphillips14 (1 review written)
Well we bought annual passes on the strength of one visit - and they're building an outside (mini) water park so all in all I can't believe it took us so long to discover Twinlakes. My son is only 18 months old and he LOVED it (and got in for free), he is just big enough for some of the rides (if accompanied by us) but there is so muchelse for little ones anyway like giant sandpits like a beach with huge wooden diggers to climb in and to be fair it took us nearly and hour and a half to tear... (read more)
Written on: 17/06/2011
what a great day out!! staff were so friendly throughout the whole day. we spent the whole day there so it was well worth the money. There are plenty of rides, opportunities to interact with animals, MASSIVE slides, indoor and outdoor play facilities! what's even more excitig is the new log flume and the fact that a new splash play area which I hear will be finished during July! Can't give the place enough praise, definitely give it ago and see for yourselves. thanks twinlakes see you again... (read more)
Written on: 03/06/2011 by ParryFamily (1 review written)
I used to live near and we had a season ticket as it was the best indoor play area in the area. It has since become much more than that. plenty to do indoors with two separate play barns... Lots of things for kids to burn their energy on. The outside areas are just amazing no it isn't Alton Towers or Drayton Manor park it is TWINLAKES and you should be proud. When we started visiting there wasn't a roller coaster, not a log flume insite. All this has been added piece by piece. The outdoor... (read more)
Written on: 03/06/2011 by diane100 (1 review written)
I would definatly recommend Twinlakes,we went at easter there were 3 adults and 4 children ages 13,7,3,1 and they all loved it. It cost us about £60 and we stayed there for 6 hours and could have stayed longer, i would say it is more suited to under 12s as the rides etc are aimed at younger ones but my eldest still enjoyed the boating lake and it was ideal as she was able to take the little ones on the log flume and boats. Once you are there you do not need to spend a penny we spent £5... (read more)
Written on: 04/05/2011
It cost nearly 50 quid for the four of us(one a toddler),half the rides were closed and the ones that were open my son (the toddler) couldnt go on most them. We went to Gullivers in Matlock the week before and there was loads more for the younger children to do aswell as adults and older children. Feel completely ripped off. (read more)
Written on: 27/04/2011
My mum and dad brought my brother me and my friends to this park for my birthday.I wanted to go on the new dragon falls log flume so we made for there first,there was no queue so we got on quite quick you can fit 3 people on a log,i enjoyed it so much it was mega and i went on it sevral times.There was a assult course start to finish it was really good my brother thought it was great i thought it was great so did my friends.There was a buffalo rollercoaster it goes round twice,it was really... (read more)
Written on: 07/03/2011
Went to the park and was shocked at how much the staff just glared at me. One person opperating the train ride even said to me where are yuor parents and we just said we are parents! Yh I am only 25 and small for my age but I was objective to answer the rude man.
After that we went into this big play area to be told NO RUNNING! yet my little boy wasnt allowed in! How stupid. Would not reccomend this park and if you are a young parent- the staff GLARE at you! Including the managers after we... (read more)
Written on: 16/02/2011
I have to agree with previous post . Under fours will not get much out of this . Perhaps a look at the price for this age range . All the children we took were between 5-10 and I have to say it was one of the best value days I've had out in years . Loads to do. Got there when it opened and left when it closed which is always a good sign. Usually on a day out you get fleeced at every opportunity . The prices for food and drink were sensible . Yes it's a bit rough round the edges but it is... (read more)
Written on: 13/12/2010
I visited Twin Lakes for the first time to give my 2 1/2 year old son a run in a ball park before lunch at his granparents. I was shoked at the £9.75 admission price but thought that it was worth paying as he really needed a run. When I got to reception the staff immediatly asked for the full price for us both. I questioned this and had to place my son up against a board with a line on it. To my dismay he was about 3-4cm over and so I was charged the full £19.50. What a rip off!!!!
The place... (read more)
Written on: 06/09/2010
A reverting and exciting experience! Fun for all the family! I took my neighbours children and they were burnt out by the end of the day! Including myself! Will go again for sure! Christine from York (read more)
Written on: 06/09/2010
Really great day out. Had an amazing day and the kids really loved it. Really good value for money and would go again. (read more)
Written on: 06/09/2010
Really good value for money, lots of different rides. Loved the farm. (read more)
Written on: 02/09/2010
It was very expensive for whats there £11.75 each. My 3 year old son was bored after an hour. Most rides were not working and you had to find someone to open them. The staff around the park were friendly, but when I went to ask about something at reception I found them very rude and abrupt. most of the outdoor play equipment was past its best (rusty) and dangerous. (read more)
Written on: 24/08/2010 by filp08 (1 review written)
I visited twinlakes for the second time this year for my sons 9th birthday party. We had a fantastic day out, everyone from baby evie to grandpa was entertained throughout the day. The park was clean and tidy, and the staff were very helpfull. We booked one of the party rooms, and the catering and hospitality was fantastic! My son and his 10 friends were looked after very well, weach recieving a goody bag! The boys were kept busy all day, and got lost for hours in the new meerkat maze. They... (read more)
Written on: 09/08/2010
An OK place. Been there once, but wouldnt go again as there arent many rides and the indoor play area is tacky! It's worth about £5 for a ticket really. my 8 year old got bored. The only interesting bit was the farm area. (read more)
Written on: 30/07/2010
We were going to Gullivers Land but after loooking at their reviews decided to visit Twin Lakes yet again. Great day out, ages in party were 8 months to 75 years. It was clean, tidy and very welcoming. Took our own food but coffee was reasonably priced and drinkable. Staff were prominent and knowledgeable. Animal Farm was clean and well kept, as retired farmers we notice thesse things. All rides in service and well supervised.
As this was not our first we knew what to expect but was... (read more)
Written on: 22/05/2010
This is a extremely predudice park with ultimalty the rudest staff, Descriminating aganist the gay minority..
The website does not disclose that the child must be under 14 to enter the park and that you must have a child to enter the park..The receptionist when you arrive do not hesitate to make you feel and look STUPID.As apparantly this is viewed on the website which has been under maintenance for a while..
My personal experiance has left me feeling disgusted..I will view my concerns to... (read more)
Written on: 01/04/2010
I love twinlakes! but sometimes the price is too much so we have to get the vouchers out the paper which saves you about £8.
Pros Cheap Food (Fast Food)
Indoor playarea (HUGE)
Farm with bird shows (Sad)
Cons Old rides Slides in play areas are not always open due to a lack of staff
Not alot of downstairs seeting in the playarea (MAIN)
1 Person on a pedloo 1 Person on a pedloo is just a joke. When they is no que and raining that is a big joke.
Staff stink of cigarettes
Somtimes it gets a... (read more)
Written on: 15/02/2010
This is the 3rd time we have visited with our 2 children (6yrs & 3yrs)and grandparents and we,as always, thoroughly enjoyed our day there. Staff were really friendly and helpful and there are rides for all ages (even a couple of scarier ones for the more adventurous! - trauma tower, pirate ship). There is a new ride this year which is a dry ski slope which you go down in a blow up boat type thing - it was great and even managed to get the grandparents to have a go!
Brilliant place and will... (read more)
Written on: 07/01/2010
I am a regular visitor of twinlakes park and have been for many years. i have children ages 3, 6, 11 and there is something at twinlakes for all the family. The park is always immaculate and the staff are always happy to help. We visit twinlakes rain or shine due to the large indoor play areas where my children have ours of endless fun. There is a wide variety of rides at the park and we usually struggle to get everything done in one day, trying to get my children to go home is at the end of... (read more)
Written on: 04/01/2010
Twinlakes park is a fantastic day out for all ages.The rides are not in a good condition but are very enjoyable.The indoor play center are fantastic.When it is windy the sand from the floor blows in your eyes IT NEEDS TARMACING!!!! Over all its one of the best park of all!! Worth every penny!!!! (read more)
Written on: 27/11/2009
We went to Twin Lakes today for my son's 5th birthday. Very disappointed. Tracks aren't tarmaced (made it difficult with a pushchair). Rides were not manned so we spent ages trying to find people to open the rides for us. Place looked shabby and needs some TLC. Wouldn't go there again or recommend. £8.99 each was a bit expensive given that my 3 year old couldn't go on most of the rides as she is under 95cm - ok she was free but one of us had to stay with her while the others went on the... (read more)
Written on: 29/10/2009
We had several complaints and emailed the company. I had a reply after about a month with some very poor excuses. I emailed again, but they couldn't even be bothered to reply.
Utter rip off, dont bother going unless you want to waste your money.
It is certainly not geared up for small children, even though at two years old my child was charged the same price as an adult. The train is so slow that you can walk quicker and the boats weren't operational on the day.
The website has... (read more)
Written on: 31/08/2009
Twin Lakes Leisure Park is seriously over priced, even though my 2 year old daughter was too short to go on most of the rides, she was still charged at FULL adult/child price.
Some of the the rides/activities weren't open and the wait for the train was a joke.
It cost £54.95, (£10.99 each for 4 adults + 2.5 year old), at £5 it would have been pushing it to be worth the money.
The website is misleading too as this states 95cm height for a child to be chargeable, yet when we got there it... (read more)
Written on: 22/08/2009
I went on a trip to Twin Lakes Leisure Park and I was very disappointed. There was not as many rides as it says on the website. I would rather spend £35 more and go to Alton Towers. The food stands were really expensive. This theme park has only got about 2 rides for toddlers. I would not recommend this to anybody. Most of the rides spun so about 7 children threw up. I honestly would NOT waste my money on it to anybody who wants to go there. (read more)
Written on: 18/08/2009
i was really disappointed with twin lakes leisure park, we took our then 2year old and i have to say there was very little for us to do there with her.
now that she is 3 and over the height restriction there is alot more to do. On a customer service level, they were rubbish. we were so disappointed the first time that we took her that we asked for a refund as we'd only been the 20 mins aand as she couldnt go on anything. They advised us to fill out one of their complaints forms and we'd... (read more)
Written on: 06/07/2009 by robandgrace (2 reviews written)
Twinlakes Adventure Park, Melton Mowbray, Leicestershire, and Disability Discrimination.
Firstly, I would like to thank everyone who has helped and supported me in this. I ' m especially touched by the families who are boycotting Twinlakes and other places owned by BB&B Leisure Parks LTD [which also includes Wheelgate Park, Farnsfield nr Mansfield and Woodlands Leisure Park, Blackawton, Devon,] and even the... (read more)
Written on: 05/06/2009
well i do like twinlakes and my project is about it and i have to find infomation about it on the website it does not tell you alot about it !! but i do like it !!
its loads of money there was 7 of us and it came to £90
BAD (read more)
Written on: 02/06/2009
I thought Twin Lakes Leisure Park was over priced for what there is there, £11 for children and adults. It may be set in 70 acre's but is could easy fit into half that, everything is spread out to make it look bigger.
I wouldn't recommend it to anyone. (read more)
Written on: 26/05/2009
Twin Lakes Leisure Park is a great place to go for a young family (read more)
Written on: 23/05/2009
We went to Twin Lakes Leisure Park on Saturday 16th May. We have two children. The weather wasn't too bad but occasionally we had a few downpours! I feel that even without the downpours we wouldn't have got around the attractions as there is so much to do. There were no queue's at all much to our amazement. My kids really didn't want to leave they were having such a good time. Our fave thing of the day was the ice skating. (read more)
Written on: 17/05/2009
Melton Mowbray, Twin Lakes Leisure Park is geared up for young children. it is not a place for teenagers or older children. we have a season ticket and it is worth worth every penny. the rides are well supervised and no long waiting times.
a perfect way to spend a day in summer. we find the staff polite
and very helpful. (read more)
Written on: 14/04/2009
I visited Twin Lakes Leisure Park with my wife mainly to visit the farm. As we did not have any children with us - we were refused admission. The park do not allow adult only groups, and this applies to couples. I could undertstand if we were a group of 20-something youths but we are a married couple just wanting a day out in the sun. After driving for more than an hour to reach the park, being turned away at the gate is very annoying. Can the park really afford to turn away custom? (read more)
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