Travel House UK Ltd. Reviews - www.travelhouseuk.co.uk

38 Riding House Street, London, W1W 7ES
★★★★☆
4.3 / 5
87% of users recommend this

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Please note that Travel House UK Ltd - www.travelhouseuk.co.uk is located in London
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Travel House UK Ltd. www.travelhouseuk.co.uk
Travel House UK Ltd. www.travelhouseuk.co.uk

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Latest Reviews

★☆☆☆☆

“Would never use again. Bad customer service.”

Written on: 16/12/2014 by DaniaCorcoran35 (1 review written)

Will never use them again, twice let down by them. They will tell you what you want to hear and after paying your ticket ,they won't honour it and by the time you notice it, it's too late and you can't do anything about it. They agreed 40kgs luggage allowance and I paid my tickets only to be told by airline by chance whilst confirming my flight that my baggage allowance was 30kgs. I called them and their customer service is so poor,unwilling to rectify their mistake. Also referred a friend who… Read Full Review

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★★★★★

“Dedicated, friendly, efficient”

Written on: 07/12/2014

I bought my tickets to South Africa in the peak season at Christmas time but the excellent staff member on my case worked hard, kept up regular communications to find me the best deal to suit my individual needs. I appreciated the honesty and straight talking nature of the phonecalls. I would definitely recommend this to friends and family… Read Full Review

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★★★★★

“Great people to work”

Written on: 02/12/2014 by Patton201 (1 review written)

I am flying to Zimbabwe and I spoke to a man who was so helpful! He compared prices for me and got me and my family bargain tickets with a good airline within minutes! I would definitely use them again, and recommend anyone flying to Zim to use them!… Read Full Review

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★★★★☆

“Quick efficient”

Written on: 01/12/2014 by Emzy0p (1 review written)

Travel house are very good because they work very quickly and efficiently. They are easy to reach and so far have been very reliable. I would definitely use them again… Read Full Review

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★☆☆☆☆

“The most horrible experience ever!!!”

Written on: 21/11/2014 by Davonz1971 (1 review written)

Having used Travel House in the past, l thought it would be a great idea to use them again. I had the misfortune of dealing with the most unprofessional member of stuff. Due to unforeseen circumstances l had to cancel my trip, l called the agent and was told to send an email which l did. 3 days down the line l hadn’t received a response from them. When l called the agent, l was told in no uncertain terms that the money l had paid for the booking was peanuts and if l wanted to take it up with… Read Full Review

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★★★★★

“Excellent Service !”

Written on: 12/11/2014 by bzBradshaw131 (1 review written)

Many thanks to our advisor, He was extremely helpful with sourcing flights at far better fares than we had been able to find. He has handled two trips for us - the first went off without a hitch and the next one comes up in a few weeks. We look forward to it. We will definitely use Travel House again… Read Full Review

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★★★★★

“Service was excellent. Advised about the best option...”

Written on: 31/10/2014 by Feefi (1 review written)

Service was excellent. Advised about the best option which was actually cheaper than the one I wanted originally. Adviser was on my case - in a good way! Found the adviser to be very patient too! I requested to be assigned a sit at booking and he was more than happy to oblige (am yet to travel so hope this part of the process will be ok). All communication was via telephone and email and it was prompt. Emails contained all the information. Will definitely use them again!… Read Full Review

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★★★★☆

“flight to Ghana ”

Written on: 29/10/2014 by Owen127 (1 review written)

The adviser has been very helpful… Read Full Review

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★★★★☆

“Flights to Florida”

Written on: 22/10/2014 by Shingie (1 review written)

The adviser was really helpful in arranging coordinating out flights from UK to Forte Myers and even finding out the driving distance to our final destination. I am really impressed by his dedication and excellent customer service. As soon as I paid the final balance the tickets were issued immediately. Keep up the good work. Thanks Shingie… Read Full Review

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★★★★★

“excellent service”

Written on: 29/09/2014 by worldtraveller121 (1 review written)

A service from any company is only as good as its frontline staff and in this respect he is a great advert of professionalism and courtesy.From initial info to actual delivery of my E-Ticket, I was given A1 treatment… Read Full Review

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★★☆☆☆

“Inflated ticket price after initial deposit payment”

Written on: 26/09/2014 by KoenKearns (1 review written)

I received a call from the company with an impressive rate with a flight with ethopian airline. After the initial payment following agreed price with one of their staff, I was told the booking is secured and guaranteed and was requested to pay a set balance the next day. As agreed, I furfilled my side of agreement by making the payment the next morning. When I phone hours latter to get my ticket issued, the price was inflated, claiming that the airline has increased the price. The point is… Read Full Review

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★★★★★

“I had been searching online to get tickets...”

Written on: 24/09/2014 by Ghosheh (1 review written)

I had been searching online to get tickets London-Amman, I rang the adviser told him my travel plans and in an instant he had me a reasonable fare,telling me it could hold with a small deposit. Great! I must admit I was a little unsure at first, so I rang Royal Jordanian Airlines whom I was flying with, and asked them of there experience with Travel House, at first they where unsure what umbrella of companies they where under ( ie; sister companies etc) After a return phone call from Royal… Read Full Review

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★★★★★

“Good job keep it up.”

Written on: 29/08/2014 by Nyaradzo (1 review written)

It is easy to book a trip because you have all the information. No problem at all… Read Full Review

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★★★★★

“Great service”

Written on: 12/08/2014 by LennonParrish (1 review written)

This is my first time to use travel house services. They have very good supportive staff and I appreciate their availability for extended hours… Read Full Review

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★★★★★

“top quality services ”

Written on: 05/08/2014 by mvStanley100 (1 review written)

we have always bought our tickets from this traveling agent and they always provide us with the best savings that I can't even find online myself. I wonder how they do it but thumbs up to their services. agents are easy to talk and always understand what we looking. very trustworthy and honest… Read Full Review

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★★★★★

“Stress free and fantastic ”

Written on: 23/07/2014 by McDougalllg420 (1 review written)

I have not been able to go home for six years now and after getting passed from pillar to post with otheragagencies my friend recommended her agent and agency to me. I was sceptical at first because I had been through hell and high water with others. I spoke to a wonderful gentlemen who assured me he would get me the best deal possible if I could be flexible with my dates. He made sure I got a better deal than others offered me with only a difference of two days. He told me he would do his best… Read Full Review

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★★★★★

“I have been dealing with an advisor for the past two...”

Written on: 08/07/2014 by fernanl (1 review written)

I have been dealing with an advisor for the past two years and never have i had a problem, I am always assured of his attention to detail and is as helpful with every step of the booking process. This year in an emergency over a bereavement i checked flights to Africa using another website and boy was i done over on my deposit for 3 people traveling, when i was only given the rules of payment after deposit was taken. Having lost out on my money I went back to this person of Travel House which… Read Full Review

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★★★★★

“Flight tickets”

Written on: 07/07/2014 by Andytee203 (1 review written)

I was served with honesty. He checked best prices, kept me informed and was very patient with my request as I kept changing plans. I appreciate his time and good humour. He was ever so polite, greeted me always no matter how many times I spoke to him in a day. Thank you for your service. … Read Full Review

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★☆☆☆☆

“My worst nightmare!”

Written on: 05/07/2014 by KyleGilliam199 (1 review written)

Everything seemed to go well at the beginning and my consultant got me what I thought was a good deal. I paid the deposit for the 4 tickets and I was told the price would be fixed until final date of payment. Closer to the payment date I checked in with my Consultant to confirm all was still in order and to make final arrangements for payment. On the payment date my Consultant was nowhere to be found and would not pick up his phone despite several calls. I sent a couple of emails and there was… Read Full Review

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★☆☆☆☆

“worst travel agents ever”

Written on: 04/07/2014 by lilytiger (1 review written)

The worst travel agents ever! Very poor customer service and very rude and abrupt once they have your money. All English speaking names but not even one of them speaks proper English. I am still waiting for my refund and I will not rest until I get my money back. I am taking legal action against them. Please be advised stay away from them! Zero professionalism. All liars biggest conmen ever… Read Full Review

Littlel2014's Response to lilytiger's Review

Written on: 21/07/2014

I agree with you. Their services is absolutely appalling with no customer mania at all. Have been tricked exactly the same way they did to you. I will not rest claiming for a refund.

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