Travel House UK Ltd. Reviews - www.travelhouseuk.co.uk

★★★★☆
4.3 / 5
617
87% of users recommend this

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Please note that Travel House UK Ltd - www.travelhouseuk.co.uk is located in London
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Travel House UK Ltd. www.travelhouseuk.co.uk
Travel House UK Ltd. www.travelhouseuk.co.uk

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Latest Reviews

★★★★★

“TICKETS TO GHANA - "EXCELLENT SERVICE " ”

Written on: 31/01/2016

My first contact with Travel House was in July 2015 for tickets to ghana! As a result of their excellent service, I have continued buying my tickets from them! To be precise 3 tickets since July 2015. The gentleman who I have been dealing with is very professional and has always given me excellent service. Reassured me from the beginning as I wasn't sure and it was my first transaction with Travel House. Tickets delivered on time, he returned my calls back promptly. Even whilst abroad I… Read Full Review

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★★★★★

“Great service”

Written on: 23/01/2016 by Lizhenderson (1 review written)

Service was amazing, one call and I was on my way, I need to mention the gentleman and had patience with me when I was not 100% sure as I had never heard of travelhouseuk. He reassured me all the way and I will use this company in the future, a big well done that's customer service at its best… Read Full Review

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★★★★☆

“Thanks once again”

Written on: 08/01/2016 by Yuliana132 (1 review written)

Back safely in the UK after my last minute trip. Thanks to my travel agent,he is certainly the best, provides excellent customer service at all times… Read Full Review

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★★★☆☆

“Improve communication with all clients”

Written on: 15/12/2015 by morrisonngwenya (1 review written)

I had a feeling that I needed more communication with the agency even as they were sourcing for alternative airlines. Misunderstanding arises when communication is inadequate. The traveler becomes anxious when they are not clear about flight arrangements… Read Full Review

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★☆☆☆☆

“Disgusting Don't Use!!”

Written on: 30/11/2015 by Hayleyh1951 (1 review written)

Sold a ticket that I could have bought without a deposit a month later. Terms and conditions only provided after payment. Then when I took time off work because I had especially arranged with an agent, an appointment to call to complete payment I could not get hold of him. Could not obtain a complaint number despite asking to raise a complaint three times. Misunderstood emails due to language barrier and I still cannot get my complaint through to management. Do not use this company!!! I am… Read Full Review

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★★★★★

“Great!”

Written on: 24/10/2015

Great efficient service. I use Travelhouse again and again… Read Full Review

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★★★★★

“Travel House Reps”

Written on: 14/08/2015

Many thanks to the Agent who has handled my booking today. This is the fourth or fifth time the same person has done our flight bookings to visit our children and grandchildren in South Africa and in Australia. We have never had any problems and the Agent has always gone the extra mile to source good fares for us. Well done and many thanks to him !… Read Full Review

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★★★★☆

“Good Travel Agency”

Written on: 11/08/2015 by StellaEd (1 review written)

I have always booked with Travel House but this time I had a very good agent. Very helpful from the beginning and always returned calls.He also understood my concerns and acted upon that. I would definitely recommend. Thanks … Read Full Review

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★★★★★

“A certain person named above has been really helpful,...”

Written on: 06/08/2015 by Maverick136 (1 review written)

A certain person named above has been really helpful, patient and very professional in helping me to get the flights that I needed. I would recommend dealing with him any time. … Read Full Review

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★★★★☆

“Great Service”

Written on: 17/07/2015 by ZackWebb250 (1 review written)

Great Service. Fast, efficient experienced team. Very satisfied… Read Full Review

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★★★★★

“Initial experience very good”

Written on: 22/06/2015 by juSears251 (1 review written)

Very impressed with the professional help and advice given to me by the staff member over the past 24 hrs. He tried all ways to get us to our destination at the most convenient time and at a very good rate. Good personal service from the same person is so much better than speaking to different people and always having to repeat oneself!! Fantastic, very happy so far! I was a bit nervous at first as I hadn't heard about them before but all seems good so far!! Will definitely use them again! I… Read Full Review

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★☆☆☆☆

“l lost all my deposited last year due to their fault.”

Written on: 25/05/2015 by ArmaniWright (1 review written)

l booked over the phone a flight from Glasgow but they booked Heathrow.l immediately requested him to read back all the details.l told him that l never mentioned Heathrow and he argued that l did.l requested refund he refused .the deposit was over £200.00. So they took my hard earned cash… Read Full Review

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★★★★☆

“so far so good”

Written on: 20/05/2015 by xiO'Sullivan116 (1 review written)

The service I have received from Travel house is fantastic. I got a good deal on my ticket with minor compromises. Would definitely continue to use Travel house… Read Full Review

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★★★★☆

“Vigilante”

Written on: 15/05/2015 by GiovannyLarsen1958 (1 review written)

I previously booked a flight with TravelHouse years ago. It was a great experience. I decided to try them again this year and so far it is has proved even better. Not only did they save me nearly £300 on the fare, there was no hassle and the ticket confirmation in record time. I also liked the friendly but professional way the agent chatted with me on the phone. I recommend TravelHouse to anyone travelling especially to Ghana… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/04/2015 by cuGray421 (1 review written)

I regularly travedl to Middle East. A quick email to travelhouse usually sources the best flight deals and include my flight preferences… Read Full Review

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★★★★★

“Amazing service”

Written on: 11/04/2015 by Hayden359 (1 review written)

Thanks to them i am traveling to brasil in a good company and really cheap… Read Full Review

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★☆☆☆☆

“RERRIBLE Service”

Written on: 27/03/2015 by KellNdmarcellajennie (1 review written)

I brought a ticket for my daughter and need to change the return dates. I have emailed the agent I dealt with over five times and no reply. I then try phone and when he knew it was me he refused to answer the phone! I then ask to speak to his Manager and was told I can only email him which I did and guess what? Still no reply, I even wrote a complaint on there web page and no reply! This company takes your money and does not offer customer service thereafter! Today I Am still waiting for a… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 08/02/2015 by Marcusl1945 (1 review written)

I recently bought a ticket to Freetown and had to make some date changes; the member of staff was helpful, polite and sorted the changes for me with no fuss at all. He took his time to explain the policy regarding date change on airline tickets, promptly rebooked my flight and I did not mind paying he extra charges because he gave me a thorough explanation of the policies and procedures. I am very grateful and will always use Travel house to book my holidays… Read Full Review

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★☆☆☆☆

“Refund”

Written on: 30/01/2015 by floflobright (1 review written)

I bought Air france ticket from travelhouse but couldnt for personnal reason, Travel house refuse to refund me saying the ticket was non-refundable. I contacted Air france after few week later I had email from them confirming that they refunded ticket for myself and my daughter since 2012 (year I first bought ticket). I went back to travelhouse but since they just turn me around, saying that (account people) will contact you but nobody contacted me at all please tell me what to do , this… Read Full Review

Maame2005's Response to floflobright's Review

Written on: 20/03/2015

Take legal action against them..... They are trying to do same to me but they are messing with the wrong person. are you in the UK? They are proper Asiam con-men posing with English names. Please next time go onto the website of the airline and purchase tickets directly from them

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Floflobright's reply to Maame2005's Comment

Written on: 23/03/2015

Hi
Thank for u reply, yes I live in UK. Please can you tell me which type of solicitor to contact for legal action against them? Thank

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★★★★★

“Got the help l needed with finding my ticket best staff ”

Written on: 30/01/2015 by GrantJackson189 (1 review written)

Have been ance luvly experience working with you to buy ttickets from you.Travel house you are the best and you have well trained staff who are patient enough.have already recommended to friends… Read Full Review

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