Travel House UK Ltd. Reviews - www.travelhouseuk.co.uk

38 Riding House Street, London, W1W 7ES
★★★★☆
4.3 / 5
603
87% of users recommend this

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Please note that Travel House UK Ltd - www.travelhouseuk.co.uk is located in London
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Travel House UK Ltd. www.travelhouseuk.co.uk
Travel House UK Ltd. www.travelhouseuk.co.uk

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Latest Reviews

★★★★★

“Excellent service”

Written on: 23/04/2015 by cuGray421 (1 review written)

I regularly travedl to Middle East. A quick email to travelhouse usually sources the best flight deals and include my flight preferences… Read Full Review

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★★★★★

“Amazing service”

Written on: 11/04/2015 by Hayden359 (1 review written)

Thanks to them i am traveling to brasil in a good company and really cheap… Read Full Review

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★☆☆☆☆

“RERRIBLE Service”

Written on: 27/03/2015 by KellNdmarcellajennie (1 review written)

I brought a ticket for my daughter and need to change the return dates. I have emailed the agent I dealt with over five times and no reply. I then try phone and when he knew it was me he refused to answer the phone! I then ask to speak to his Manager and was told I can only email him which I did and guess what? Still no reply, I even wrote a complaint on there web page and no reply! This company takes your money and does not offer customer service thereafter! Today I Am still waiting for a… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 08/02/2015 by Marcusl1945 (1 review written)

I recently bought a ticket to Freetown and had to make some date changes; the member of staff was helpful, polite and sorted the changes for me with no fuss at all. He took his time to explain the policy regarding date change on airline tickets, promptly rebooked my flight and I did not mind paying he extra charges because he gave me a thorough explanation of the policies and procedures. I am very grateful and will always use Travel house to book my holidays… Read Full Review

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★☆☆☆☆

“Refund”

Written on: 30/01/2015 by floflobright (1 review written)

I bought Air france ticket from travelhouse but couldnt for personnal reason, Travel house refuse to refund me saying the ticket was non-refundable. I contacted Air france after few week later I had email from them confirming that they refunded ticket for myself and my daughter since 2012 (year I first bought ticket). I went back to travelhouse but since they just turn me around, saying that (account people) will contact you but nobody contacted me at all please tell me what to do , this… Read Full Review

Maame2005's Response to floflobright's Review

Written on: 20/03/2015

Take legal action against them..... They are trying to do same to me but they are messing with the wrong person. are you in the UK? They are proper Asiam con-men posing with English names. Please next time go onto the website of the airline and purchase tickets directly from them

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Floflobright's reply to Maame2005's Comment

Written on: 23/03/2015

Hi
Thank for u reply, yes I live in UK. Please can you tell me which type of solicitor to contact for legal action against them? Thank

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★★★★★

“Got the help l needed with finding my ticket best staff ”

Written on: 30/01/2015 by GrantJackson189 (1 review written)

Have been ance luvly experience working with you to buy ttickets from you.Travel house you are the best and you have well trained staff who are patient enough.have already recommended to friends… Read Full Review

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★☆☆☆☆

“untrustworthy”

Written on: 28/01/2015 by Russell450 (1 review written)

Contacted Travelhouseuk through and internet search for flight to Dubai. They were much dearer than other travel agents but quickly matched the lower prices given by others, and I was requested to place a small totally refundable £20 deposit via my debit card and to give my names for booking purposes. That stopped me from looking any further elsewhere.I was told there would be an e mail to comfirm the flights and dates within 20mins...well despite chasing it up for three days and continuous… Read Full Review

Maame2005's Comment

Written on: 20/03/2015

Hi
If you are in the UK take legal action against them. They are trying to do same to me. They are a group of people ripping people off their hard earned money and no one is suing them so they are getting away with it. Search Judge Rinder on Internet and forward the case to his court, you will get justice and LETS all PUT THIS DUBIOUS COMPANY TO SHAME.Judge Rinder is like Kudge Judy but in UK.this will be on TV so all the UK will know what a sham and dubious company they are and avoid them. I have already sent my case to Judge Rinder and awaiting court hearing to get my money back from them.

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★★★★★

“Perseverance!”

Written on: 22/01/2015 by RobSamuelson (1 review written)

I dealt with 2 of the agents, both of whom went out of their way to find me the deal that I wanted, even after I told them to cancel the request. They persevered until they came up with an excellent deal. A pleasure to deal with!… Read Full Review

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★★★★☆

“Booking my Flight Home to South Africa”

Written on: 18/01/2015 by MinaPowers238 (1 review written)

I would just like to say this is my first experience with You and I have been very happy. Your staff are helpful especially when one doesn't quite understand all the ins and out. I go home regularly and will definitely use you again. I hope to go with my Grandson in 2017 so I will be in touch. I also require wheelchair assistance from home to destination. Thank You… Read Full Review

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★★★★★

“Nice,nice dealing with a gentleman”

Written on: 08/01/2015 by VictorChadoka (1 review written)

 From the moment I put my request to the adviser , he completely took over. With no time wasted, he had a good deal for me. Never mind his politeness, he kept me updated until we finalised the deal. I am happy to get a cheap flight from Zimbabwe to London and most of all dealing with a gentleman Thank you (London branch) Chadoka V… Read Full Review

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★☆☆☆☆

“Would never use again. Bad customer service.”

Written on: 16/12/2014 by DaniaCorcoran35 (1 review written)

Will never use them again, twice let down by them. They will tell you what you want to hear and after paying your ticket ,they won't honour it and by the time you notice it, it's too late and you can't do anything about it. They agreed 40kgs luggage allowance and I paid my tickets only to be told by airline by chance whilst confirming my flight that my baggage allowance was 30kgs. I called them and their customer service is so poor,unwilling to rectify their mistake. Also referred a friend who… Read Full Review

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★★★★★

“Dedicated, friendly, efficient”

Written on: 07/12/2014

I bought my tickets to South Africa in the peak season at Christmas time but the excellent staff member on my case worked hard, kept up regular communications to find me the best deal to suit my individual needs. I appreciated the honesty and straight talking nature of the phonecalls. I would definitely recommend this to friends and family… Read Full Review

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★★★★★

“Great people to work”

Written on: 02/12/2014 by Patton201 (1 review written)

I am flying to Zimbabwe and I spoke to a man who was so helpful! He compared prices for me and got me and my family bargain tickets with a good airline within minutes! I would definitely use them again, and recommend anyone flying to Zim to use them!… Read Full Review

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★★★★☆

“Quick efficient”

Written on: 01/12/2014 by Emzy0p (1 review written)

Travel house are very good because they work very quickly and efficiently. They are easy to reach and so far have been very reliable. I would definitely use them again… Read Full Review

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★☆☆☆☆

“The most horrible experience ever!!!”

Written on: 21/11/2014 by Davonz1971 (1 review written)

Having used Travel House in the past, l thought it would be a great idea to use them again. I had the misfortune of dealing with the most unprofessional member of stuff. Due to unforeseen circumstances l had to cancel my trip, l called the agent and was told to send an email which l did. 3 days down the line l hadn’t received a response from them. When l called the agent, l was told in no uncertain terms that the money l had paid for the booking was peanuts and if l wanted to take it up with… Read Full Review

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★★★★★

“Excellent Service !”

Written on: 12/11/2014 by bzBradshaw131 (1 review written)

Many thanks to our advisor, He was extremely helpful with sourcing flights at far better fares than we had been able to find. He has handled two trips for us - the first went off without a hitch and the next one comes up in a few weeks. We look forward to it. We will definitely use Travel House again… Read Full Review

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★★★★★

“Service was excellent. Advised about the best option...”

Written on: 31/10/2014 by Feefi (1 review written)

Service was excellent. Advised about the best option which was actually cheaper than the one I wanted originally. Adviser was on my case - in a good way! Found the adviser to be very patient too! I requested to be assigned a sit at booking and he was more than happy to oblige (am yet to travel so hope this part of the process will be ok). All communication was via telephone and email and it was prompt. Emails contained all the information. Will definitely use them again!… Read Full Review

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★★★★☆

“flight to Ghana ”

Written on: 29/10/2014 by Owen127 (1 review written)

The adviser has been very helpful… Read Full Review

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★★★★☆

“Flights to Florida”

Written on: 22/10/2014 by Shingie (1 review written)

The adviser was really helpful in arranging coordinating out flights from UK to Forte Myers and even finding out the driving distance to our final destination. I am really impressed by his dedication and excellent customer service. As soon as I paid the final balance the tickets were issued immediately. Keep up the good work. Thanks Shingie… Read Full Review

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★★★★★

“excellent service”

Written on: 29/09/2014 by worldtraveller121 (1 review written)

A service from any company is only as good as its frontline staff and in this respect he is a great advert of professionalism and courtesy.From initial info to actual delivery of my E-Ticket, I was given A1 treatment… Read Full Review

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