Lloyds TSB Home Insurance Reviews

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Lloyds TSB Home Insurance
Lloyds TSB Home Insurance
Lloyds TSB Home Insurance
Lloyds TSB Home Insurance

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Latest Reviews

★☆☆☆☆

“Disgusting home insurance ”

Written on: by HG28 (1 review written)

They were charging my mother over £300 more for home and contents insurance, than a quote with them online, for years. She was not aware that they were charging for £5000 shed cover and for her making a claim within the last three years, which they were aware she had not, as she had been with them for longer than that period. When I realised this and contacted them they could not care less. I was sent a letter with numerous irrelevant excuses and then a leaflet to complain to the… Read Full Review

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★★☆☆☆

“Renewal price increases going ballistic.”

Written on: by JaylynnHampton (1 review written)

I have been with Lloyds TSB for household insurance for over 10 years. Just for the building, without any contents cover. I used to get a small, or no annual increase every year. Then in January 2015 the increase was 15%. OK I thought, not unexpected given the state of the economy. This year they have increased the renewal amount by 23%. Which makes the total increase 41.5% over 2 years! I will be on the phone to cancel… Read Full Review

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★☆☆☆☆

“I have foolishly stayed with these awful company for...”

Written on: by quail39 (1 review written)

I have foolishly stayed with these awful company for the past 14 years. The reason was my ex partner took out the insurance and dealt with everything until he left. I admit to not checking out other comparison sites as I had a lot to deal with. I sadly lost a necklace which they did not pay out on. I did this year complain that my policy was overpriced and they maintain it is in line with market values. I have just had my renewal.....£1255 for buildings & contents. Look at a comparison site… Read Full Review

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★☆☆☆☆

“Lloyds Home Insurance Over priced”

Written on: by Schaefer381 (1 review written)

I have had home insurance with Lloyds for 5 years and really did not even think to take a look at other Insurance Companies,as l bank with them, that was until l wanted to claim this week & told l was not covered, yet when l looked at the renewal cost this year l noticed it had nearly doubled to when l took it out. I have never claimed before!!! I looked at many companies and found that Saga were the best for me with the same coverage plus more, as it was their premium cover. The result for me… Read Full Review

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★☆☆☆☆

“Will Never Recommend Lloyds to Anyone”

Written on: by upsetwithlloyds (1 review written)

I live in Southeast Texas. On April 27, we had a terrible hail storm. The storm was recorded on my alarm cameras. It took less than 7 minutes. A local roofing contractor told me that I had extensive hail damage to the roof of my house , shop and gazabo. Within a few days I had called my Insurance Agent and had her file a claim. A week or so later the adjuster showed up and verified that I had extensive damage to my roofs. I was told by an adjuster that the hail storm went throuh our city… Read Full Review

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★☆☆☆☆

“Dramatically overpriced ”

Written on: by AidanGarner (1 review written)

Have been a "valued customer" of Lloyds Buildings and Contents insurance for many years and despite this and no claims their annual premium has escalated to over £800 which compared with other companies for identical cover is some £650 over the average. On contacting customer service I was advised that I would have been more beneficial taking out a different product but they could not advise me of this unless I complained about my current product. Even at renewal they were not "allowed" to… Read Full Review

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★☆☆☆☆

“Wish I had gone elsewhere”

Written on: by Inkworm (1 review written)

My first time with Lloyds. Took out Buildings and contents insurance in February. Paid by direct debit. All fine until the policies arrived. My address on both the covering letters and policies themselves - London, Norfolk. How on earth can they get such a simple thing wrong? Phoned 6 times and on each posting out of replacement policies they are still wrong on every one sent. Have now written to customer complaints. Will not be using them again next year for certain… Read Full Review

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★☆☆☆☆

“Extortionate Renewal Cost”

Written on: by Jakaylae17 (1 review written)

Had one claim 4yrs ago (£800), couldn't fault their customer services and quick payment. HOWEVER, this years renewal has come through at £945, after a phone call to them they've knocked £100 off. Comparethemarket.com gives me quotes from £150 upwards for the same level of cover, Lloyds is even on there quoting me £350. I'm appalled at this blatant rip off, will not be using them and would never recommend their house insurance to anyone… Read Full Review

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★☆☆☆☆

“Home insurance ”

Written on: by qeFlores218 (1 review written)

WEll, accident happened. 3 electrical devices damaged at the same time (water). 1hr phone call everyday with questions about such details like "where was the top from the bottle at a time" with summary "I doubt this , i doubt that". then they send You to original shop to talk about repairs, photos of desk on which items were (!!!) etc. Advisors are harsh and unpleasant. Generally, if you have this cover and you think that you are covered - YOU ARE WRONG… Read Full Review

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★☆☆☆☆

“pushy nasty call staff”

Written on: by Adalynn1977 (1 review written)

Spoke to Brad at the call centre to cancel my policy as the cover doesn't actually cover me correctly (which they failed to check) He firstly didn't listen to what I was saying and asked me again why I was calling (reading a script) which followed in a full blown nasty pushy attack on me as to my reasons not making sense, that I didn't know what I was talking about (I am a qualified insurance advisor, not a non advised seller like him) and he was just a disgustingly rude person who I ended up… Read Full Review

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★☆☆☆☆

“Never ever again”

Written on: by LitzyCullen273 (1 review written)

Had a quote for Home insurance renewal for £93 a month - like for like quote with TSB was £31 a month! Lloyds response? 'Oh, it must not be like for like'. Umm, yes it is. Don't bother with them, rip off merchants, there are better deals to be had… Read Full Review

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Chas12345678's Comment

Written on:

two years ago I was paying £32 pounds home insurance with Lloyds, then it went up to £45.ok I thought.....keep going.However now since august 2014 they have put the payments monthly up to £62!!!. Absolute rip off merchants.I have cancelled forthwith.No wonder they have to put up their premiums.......because they can't retain their existing customers (who haven't claimed!!) - doh!!!!!
I now can get the same cover for £22 a month with another company.............do the maths.

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★★★★★

“Really Impressed!”

Written on: by York134 (1 review written)

Amazed to see these reviews on here. I personally have found them Great after a recent claim. I returned from a Short Break to find the Lounge Ceiling cracked with Water trickling out all over our Beautiful Leather Corner Sofa, Water everywhere. Contacted them straight away, I arranged a Plumber who quickly got to the bottom of it. Subsequently they sent round a Company called Polygon to assess the Sofa and had also offered to get them to look at the Maple Flooring and the Ceiling, however I… Read Full Review

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★☆☆☆☆

“Steer well clear, removed wrong party + cant cancel ”

Written on: by Brenna399 (1 review written)

Too many issues to detail, however, initial corres misleading, then removed the wrong party to the policy and wouldn't check past records (data protection security reasons) so they could see they had posted a letter out detailing the correct change. Still trying to resolve now. Policy is due for renewal and wont let me cancel it as its not in my name but should be, their error. They logged a complaint and forgot about it, got no contact since. When I rang gave me an email address to send… Read Full Review

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★☆☆☆☆

“Lloyds exploit vulnerable old people”

Written on: by Derek_J (1 review written)

I was outraged when I saw my elderly Aunt's renewal with Lloyds was £390 after 20+ years without a claim. I easily found an alternative at £100. Then I discovered my old Mum was also with Lloyds and was paying even more at £490!! Alternatives came in at £95!! Avoid at all costs, and if you are already with Lloyds shop around for an alternative… Read Full Review

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★☆☆☆☆

“Only offering half of quote!? (5 quotes given) Kitchen...”

Written on: by IzabellaMcCaffrey (1 review written)

Worst company. Ever. On-going case, month five. Persevere! Taking to ombudsman as soon as they have dragged out their eight week "response time". Agreed our claim was valid, asked for quotes, got five. They offered less than half that amount. I said no. They said hey ho. I officially complained, they offered me same amount again. I said no, they said hey ho. Now the eight week wait so I can get in touch with ombudsman, who, on looking at virtually the same cases online they upheld. If not… Read Full Review

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★☆☆☆☆

“Lloyd's building and home contents insurance”

Written on: by Johirst1 (1 review written)

DISGUSTING. Just reviewing my mother insurance policy with Lloyd's. Never made a claim and has 35% discount for no claims. They want £606 from a 90 year old woman including no claims discount. After discussing this figure with Lloyd's and cancelling the policy I was asked if they could put me through to their call centre who would offer her a more competitive rate. Tried to explain I'd not even consider using them again. Do not use. This is legalised extortion… Read Full Review

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★☆☆☆☆

“Burglary Claim 4 Months later...”

Written on: by MelanyMaher (1 review written)

FULL DETAILS OF GOODS STOLEN & JEWELLERY VALUEATION DETAILS, PLUS POLICE REPORT HAVE ALL BEEN SENT ON TO ALLIANZ, THE BROKERS. HOWEVER 4 MONTHS AFTER THE EVENT I AM STILL AWAITING SETTLEMENT OF MY CLAIM. (MY FIRST IN THE 6 YEARS THAT I HELD THE POLICY WITH THEM.) RUBBISH COMMUNICATION FROM THEM & THEIR APPOINTED LOSS ADJUSTERS. THE WAIT CONTINUES!!… Read Full Review

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★☆☆☆☆

“DONT BOTHER”

Written on:

I took home insurance out with them and they are shocking, when i had to claim took several phonecalls from me just to get them to agree to send someone out even then took the best part of 2 weeks. I wouldnt bother using them again just not worth it, best part is i took their top insurance out aswell hate to think how they treat people with basic cover… Read Full Review

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Sarahchris's Comment

Written on:

I can not agree with you more , i am in a 5 year battle with lloyds after they sent bad builders to fix my home , they have wrecked our lives , we live in a home without building regs , and a independent surveyor condemned our house as uninhabitable .

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★☆☆☆☆

“Lloyds TSB Home & contents Insurance”

Written on:

I have had Lloyds TSB home insurance now for two years, in May this year I had reason to make a claim. It took over a week for an assessor to come out to see me, manpower shortage and holiday commitments was the excuse they used. My porch ceiling had collapsed under heavy rain and the rain water was poring in, so I had to authorise emergency repairs to be carried out. When an assessor did eventually arrive work was in progress but not actually complete on the inside. However, my policy did not… Read Full Review

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★☆☆☆☆

“Lloyds home insurance failures and cheating customers...”

Written on:

Appalling shocked still in business. FSOmletting down the public to allow them to continue with such appalling standards. Conduct authority also failing customers. Lloyds blatant liars, there are hidden unfair contract terms been imposed on customers that could leave them liable for huge amounts of monies this has happened to us 3times in 18 months and cannot be a coincidence when same work broke down cagain.Complaints system none existent.Agreed terms rescinded two days after agreement. Found… Read Full Review

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