AOL Broadband www.aol.com Reviews
Latest Reviews
★☆☆☆☆
“Worst isp ever”
Written on: 05/06/2013
AOL Call centres are useless if you speak Indian or South African you will be ok,you cannot understand them.and any way if you can they only go through a scrip written down for them.I complained 28th May 2013 of loss of land line and internet on a mobile number they said they would sort it.They did get it reconnected after 24 hours,but my internet was off.Ive been ringing them since about internet going off since, all the call center said that i could make out was did we send you a text I... (read more)
★☆☆☆☆
“customer service”
Written on: 28/05/2013
Tried to get a MAC code from AOL, terrible customer service, "sorry but no" seem to be their main training, husband is account holder with me set up to manage account, despite several emails to customer services when phone advisers stonwalling me they were still unable to help, tried to make a complaint was told to ring customer services (the number I had already rang as given on their web page contact numbers) transfered 3 times over 10 minutes then told to wait a further 7 mins. Hung up as... (read more)
★☆☆☆☆
“Time to move on”
Written on: 26/05/2013
I just hope everyone eventually leaves aol as a service provider. I remember joining them in 1997. They have been nothing but trouble to know. I recently had someone hack my email account and all i wanted to do was access my change password service. Going through the aol software every time i try settings and screen name services the web page times out. because the save password feat is on i sign in no problem. When i try the pass word on my phone, and through internet explorer the pass word... (read more)
★☆☆☆☆
“Apalling customer service”
Written on: 23/05/2013
I've been with AOL since the mid 1990's. My mother is also with them (she's in her 80's)and she recently moved house. I have spent over a week trying to get them to transfer her broadband to the new address and without fail they tell me that they are "upgrading the system" and cannot access her details. Every day they lie to me that it will be up and running "tomorrow" and it never is. So she's paying for a service they won't give her. They put the phone down on me when I said it was... (read more)
★☆☆☆☆
“TERRIBLE AWFUL RUBBISH ”
Written on: 21/05/2013 by UnhappyPhil (1 review written)
10 Years with AOL. I am shocked at the terrible call centers who barely speak English, are totally unhelpful and unable to solve the smallest of problems. Broadband is terrible, speed is as bad and the second I am out of contract I will walk away from aol/talk talk and never return - do yourself a favour and dont even consider AOL/TALK TALK. (read more)
★☆☆☆☆
“Abysmal in every respect”
Written on: 05/05/2013
I have now been with AOL for 18 years. More fool me!! What a dismal underperforming, unintelligent usless bunch of idiots. They fail to deliver decent performance and customer service in every aspect. I didn`t realise this until my friend demonstrated his service from Sky. Goodbye and good riddance AOL. (read more)
★☆☆☆☆
“worst customer service ever”
Written on: 15/03/2013
reported that we had no broadband connection. Was told that I should ring back in 15 minutes as they could not call me. Then we lost our landline connection as well. I spent nearly 5 hours phoning them. I had the phone put down on me, was put on hold then after 20 minutes cut of. Told there was no fault then there was a fault that it would cost £50 for engineer to but she couldnt tell me what the problem was. She cut the call. Rang again to be told there was no record of any fault. I... (read more)
★☆☆☆☆
“words fail me !!!!!!!!!!!!”
Written on: 11/03/2013
after 4 weeks of (non ) customer service i eventually got put through to someone " high up" within the organisation 2 mins into the conversation his advice " go somewhere else !!!!!! NOW if they had said that at the beginning !!!!!!!! avoid avoid avoid at all cost i liked nothing about aol / talk talk surely the worst customer service in uk ( although call centres are in india , pakistan etc ) (read more)
★☆☆☆☆
“AOL is SLOW and bogs down al computer processes”
Written on: 21/02/2013
AO is slower than slow, and brings my computer to a standstill. They are impossible to contact for help. (read more)
★☆☆☆☆
“Avoid! You have been warned!!”
Written on: 12/01/2013 by EdisonJJ
I phoned up AOL to cancel my broadband when 15 days before my contract was due, they disconnect my Internet immediately, called them back and was told they could not do anything unless I rejoin AOL, what a bloody joke. Very dishonest company and I am sure they did it on purpose. (read more)
Lindasimmonds's Response to EdisonJJ's Review
Written on: 29/01/2013
I 100% agree with this comment, stear well clear of them. Once I signed up, my contract went up 3 times and I was informed to read my terms and conditions!
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Showing 1 - 10 of 493 Reviews
★☆☆☆☆
“WORST SERVICE EVER”
Written on: 01/12/2012
For the past 3/4 weeks I have received an intermittent internet service. I have spoken to India who are useless, South Africa and now to Manilla. Last week an Engineer came out who could not help me due to the contract I had (ie. line contract not with TalkTalk, also he could not do anything unless he himself saw the RED light come on the router, obviously this did not happen during his visit as his time was limited. I have spent 7 days monitoring this situation and from the Engineers... (read more)
★★★★★
“brillant”
Written on: 23/11/2012
We live in a village in essex and we always have a good service, speeds vary between 2mpbs - 8 mbps which is great for village (read more)
★☆☆☆☆
“Give it A miss ”
Written on: 10/11/2012
Had an account with Aol since the day's of dial up the service was good but has gone to Very bad slow but the biggest crime was attempted deception. We were told that as our line dropped out after an engineers visit it was a password problem But we reconnected before they reset the password (the actual fault was bandwidth) (read more)
★☆☆☆☆
“Absolute Rubbish”
Written on: 09/11/2012 by MissM2012 (1 review written)
We had AOL broadband and telephone: the broadband was ridiculously slow, despite having upgraded our service about 7 months ago, and dropped out at least once a day, some days 20 times a day! Customer services are useless - when I cancelled during my contract I got walloped with a mighty cancellation fee, so I called customer services to say that the amount charged did not seem to me to be in accordance with Ofcom's 2010 ruling: I was told by their representative that the cancellation fee... (read more)
Missm2012's Response to MissM2012's Review
Written on: 09/11/2012
...and by the way, when I asked the billing department to give me a breakdown of the cancellation fees, they kept me on hold for ages while they figured it out, because the system does it automatically for them and they're not quite sure how it works! Useless.
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★★★★★
“Works for me”
Written on: 06/11/2012 by DddW (1 review written)
I have been with AOL for 12.5 years, on a Broadband only package. I live in a rural area so have no choice of fibre/cable. I have never had a problem with AOL. They increased my speed in July 2012 to 17Mb/s (from a max of 8Mb/s although quite often was much slower) and lowered the cost automatically to £10.31 a month even though I was still on a 12 month contract of £14.99 a month, for unlimited downloads. My new speeds stay steady at 17Mb/s, great for watching Netflix HD movies.The upload... (read more)
Annotherispripoff's Response to DddW's Review
Written on: 08/11/2012
AOL should be praised for making a customer happy with the broadband service, But judging by the majority of the reviews here and elsewhere you are by far the exception to the rule.
If only AOL would try to give an acceptable broadband service to all the many others it has let down as a reasonable ISP should!
Trust in AOL can only be earned with how they deal with their customers, and in that respect they fail dismally. Beware customer service if you have to contact them for anything other than normal as they maybe technology challenged. Long may your excellent service remain. Me and many others can only dream that AOL may one day give such a service to us!
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★☆☆☆☆
“AOL ann other isp ripoff”
Written on: 30/10/2012
Extremely slooooow speeds, 1mb is good according to AOL's people, Very expensive £££ for what you get, WARNING whatever you do don’t be fooled into a new lower monthly CON-tract they look to sign you up and tielie you in I was told by their award winning customer service? I would receive UP TO 24mb, According to a BT engineer line check 1mb-5mb could only be achieved on my line, Apparently when selling you a CON-tract they are not capable of checking the line speed before signing... (read more)
Vt11's Comment
Written on: 01/11/2012
I'm having similar probs at moment and I'm less than a month away from my contract expiring, when I have free choice again. Is there a link here. I was told yesterday by aol that if I was to switch to BT it would take AT LEAST FOURTEEN DAYS, DURING WHICH TIME I WOULD BE WITHOUT AN INTERNET CONNECTION!!! I am going to phone BT and tell them. I am expecting my third call back today between 6 and 8. And they make you go through all the hoops again each time, name, address, blah blah, and when call gets escalated up. I think this time I wil change, had enough. BUT I cannot afford to be without internet for two ruddy weeks. Any/all comments suggestions most welcome. Thanks for posting your story.
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★☆☆☆☆
“the worst customer service in the world!!!”
Written on: 08/10/2012
avoid avoid !do not use this company,i had them for internet and phone and was so slow it was worse than dial up ,they promised me if i upgraded my account to more expensive package it would improve ...it didnt ,it then failed completely ,with no servic or phone line ,i reported it ,heard nothing for weeks ,reported again ,then got told they were dealing with it and would get acall back which i didnt then recieved a text saying problem fixed ,went home and checked it ,it wasnt ,repred again... (read more)
★☆☆☆☆
“It would be nice to have a politically nuetral ISP....”
Written on: 05/10/2012
It would be nice to have a politically nuetral ISP. Obviously...Obama owns this service. You cannot.....do anything on this site without pro obama ads and popups! Good Grief! It is relentless! I wanted an ISP...not a democratic internet provider~ (read more)
★☆☆☆☆
“Worst internet service that ever existed”
Written on: 03/10/2012 by Malikenex
This was years back... Bad decision by me to try AOL. I would give it negative stars if I could. First, the internet was very slow. Second, their programs made my computer lag to the point where I thought I had a virus. My anti virus would show up empty because it was aol's adware that was taking up my computers resources. Lastly, their customer service is appalling. When I called to cancel the woman with the southern accent was very rude. She would read some sort of script to me after I... (read more)
★☆☆☆☆
“rubbish internert browser rubbish connection rubbish...”
Written on: 28/09/2012
rubbish internert browser rubbish connection rubbish customer service, keeps opening itself on my computer. (read more)
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Showing 11 - 20 of 493 Reviews
★☆☆☆☆
★☆☆☆☆
“Terrible, Useless, Completely Inept, Honestly, AVOID...”
Written on: 07/09/2012 by MC187360 (2 reviews written)
I have never come across such a terrible ISP in my life. The trouble AOL has caused as a result of their complete ineptitidue cannot be quantified in words. We are an office and have been without internet for the past 3 weeks! All of AOL's techinical help is outsourced to India (and part of the dreadful Talk Talk ISP) and every single member of their team (and we had the displeasure of dealing with a multitude of them) was uselss. When AOL decided that an engineer would be scheduled,... (read more)
★☆☆☆☆
“Absolutely shocking”
Written on: 16/08/2012 by fritzthedog
Had been with AOL for both telephone and broadband for a few years with an agreed monthly bill of £19.50 per month then TALK TALK took over and th bill started steadily increasing to £29.50 and £37.50 etc., - Could not get hold opf anyone who could help let alone speak and had no option but to switch provider. At no time during any of the conversations with Talk Talk (If you can call them conversations) was there any mention of an early termination fee but £159.50 was taken from my... (read more)
★☆☆☆☆
“Worst of the worst, AVOID AT ALL COSTS!!”
Written on: 24/07/2012 by Iwelshy01
Wouldnt even rate one star how bad this provider is, just managed to end my contract all went smoothly considering how you tell them something & they do the opposite, im waiting for a bump though! customer services are a joke! Had one ravjii guy mouthing me off some time ago telling me to walk home, because they took 100 pound out of my account for moving house when hadnt even moved!! Was stuck with no cash in a far out area.. So furious Internet also goes slow after 3pm by 7pm i cant... (read more)
★☆☆☆☆
“Worst decision ever!”
Written on: 11/07/2012 by Kenneth766
AOL is one of the worst broadband providers out there - they are cheap for a reason! Since upgrading my account with them to their 'new super fast modem' I have had nothing but problems, 9/10 times my PC can't even connect to the modem whilst other items can use the wi-fi. Not only this their customer service is disgusting, and they will lie through their teeth to sucker you into signing with them - I was promised over the phone a £20.90 bill a month, this rapidly went up to £34 a month... (read more)
★☆☆☆☆
“rip off merchants”
Written on: 29/06/2012
was changing from aol to bt and called for mac code which i did receive quickly. asked how much it would cost to change and was told i'd only have to pay until bt took over - i asked how much i'd be charged as i was leaving my contract early and was told nothing - £154.82 of nothing - that's what they took out of my account. i phoned and wanted to know why - penalty charges for not completing contract and yet i was not told about this - i was told I SHOULD HAVE ASKED RE.THE PENALTY... (read more)
★☆☆☆☆
“Aoles!”
Written on: 26/06/2012
Have been with them for over 10 years but have recently had problems with internet connection and broadband which have revealed their weaknesses.Customer services is an absolute joke,their 'off-shore' team is useless and that's a compliment.As I'm sure most of you are aware, they now work in conjunction with Talk Talk. We have had contact from both companies giving conflicting guidance-it really is a matter of the left testicle not knowing what the right testicle is doing,and us as the... (read more)
★☆☆☆☆
“aol means awful on line”
Written on: 21/06/2012 by belorgey
A pidgeon would give me a faster download sssssssspppppppppppppppppppppeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeed. (read more)
★☆☆☆☆
“Do NOT UNDER ANY CIRCUMSTANCES get this Broadband.”
Written on: 19/06/2012 by DONTBUYAOL
It sickens me to even call this a broadband provider. If your with AOL I would recommend leaving under any means necessary they usually charge an absurd amount for a MAC code but im sure its worth it. I myself have yet to switch because of money problems to bother with this stuff but browsing on it internet is a hard task for any AOL user. Router constantly crashes,when we are online I receive around 30-50kbps IF IM LUCKY and right now its 14kbps... yeh I know, I think only ONCE in my 4... (read more)
★☆☆☆☆
“Get out while you can”
Written on: 08/06/2012
AOL want to increase my bill from £16 to £25 a 60% increase.I started a new contract in november and this increase starts in may.I phoned billing to complain and was told i had a 30 day contract optout (cooling off period)because of the new price increase so now im off to Bt.Want my advise get out now. (read more)
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Showing 21 - 30 of 493 Reviews
★☆☆☆☆
“AOL Broadband”
Written on: 24/05/2012 by Honestuser (2 reviews written)
I have been with AOL for years and until the last 18 monthst were really happy with the service . Problems started when I was billed for additional services I wasnt getting and they then decided to raise the cost with out telling me . Dealing with the service desk was a complete nightmare even after asking to speak to a supervisor . After 13 years with AOL I have decided to leave them and to be honest the service desk didnt appear to care ! I would srtrongley recommend anyone looking for a... (read more)
★☆☆☆☆
“aol customer centre”
Written on: 22/05/2012 by smbmark2
Aol uk used to be a good company untill they were taken over by carphone warehouse my speeds are just over 1 meg which makes it useless for iplayer and any other streaming site...i have contacted the customer service department told them about my slow speeds explained to them that i use to get almost 2 and a half megs but wasting my time the non english customer service is about as mutchuse as a fart in a bottle..i cant wait to leave them soon...Anyone thinking of joining them would do well... (read more)
★☆☆☆☆
“Awful and robbing company”
Written on: 10/05/2012 by Ryanhall1997 (1 review written)
Signed up to AOL in feb 2012 and have just left 3 months later because of slow speed and terrible customer service, ring customer loyalty and say BT sent an engineer to your address and couldn't find a problem they will say yes I found this on my system they are obviously reading a script as I lied to them, and they let me cancell freee of charge, and refunded my months payment, switched to virgin cable and much happier :) (read more)
★☆☆☆☆
“AOL- Avoid On-going Lag”
Written on: 10/05/2012
Have used AOL for years but lately its rubbish.. my internet is soooooooooo slow running at .29 and less. downloads are impossible. the customer service centre is a joke. not to be mean but I can't understand what they say (India I think?) and i have very little doubt that the technical agents know anything. other than to read from a prompt script. also they are often blunt in speech, slow to reply, put you on hold to much, don't seem to have a clue and just waste your phone call.. hmmm... (read more)
★☆☆☆☆
“SLOW SUBSTANDARD SPEEDS”
Written on: 06/05/2012
internet speed was good up to 2011, now it can be as slow as 350mbps for broadband, 45hrs to download a dvd ?, call centre tweek the settings and the speed is ok for a short while then back to slow speeds, pot luck at the call centre you can be lucky and get one that knows what there doing but its the exeption rather than the rule, now the cost is going up to £25 a month, my advice avoid aol. (read more)
★☆☆☆☆
“UTTERLY APPALLING! Do not use......”
Written on: 05/05/2012 by Moonhare (2 reviews written)
I have 'stuck' with AOL for many years because I wished to keep our email addresses. More fool me! They continually raise the cost of the Direct Debit without getting in touch with you. Have mis-sold me a huge GB package that I apparently don't need (thanks for the advice BT!). Not to mention the download speeds, which have been getting consistently slower and slower. It is impossible to download or watch anything online after 4pm! They have the most unbelievably incompetent Customer... (read more)
★☆☆☆☆
“Unbelievably bad”
Written on: 29/04/2012
Bad connection, disconnects evry 10 minutes awful customer support (read more)
★☆☆☆☆
“Absolute Rubbish”
Written on: 18/04/2012 by Beth83
Pathetic communication tried to blame the wiring in the house lol. The signal in useless. I would not reccomend AOL to anyone. Something needs to be done about them. A letter is on its way to OFCOM. (read more)
★☆☆☆☆
“Please complain about AOL to OFCOM”
Written on: 03/04/2012
We all know that since AOl boadband was atken over by Talk Talk they have become worse that useless. Many people are now complaining that they have put up the price again without telling anyone. They have done it to me from 14.99 to 19.99. They tried it last year to me, putting it up to 17.99 witjout telling me and then after I complained that they had not followed the laid down LEGAL procedures cancelled the increase. AOL have to give you all 30 days written notice before raising the... (read more)
★☆☆☆☆
“I'd recommend NOT getting AOL!”
Written on: 24/03/2012
AOL provided a great service when we first became customers, (about 9 years ago). It was very fast and reliable although the technical customer service was never any good at all. It's as though they are reading the same advice you can read online. Of course you've already tried all that and if it worked you wouldn't be calling! Then as various companies bought aol and each other out the service declined. Currently, we are at a stage where internet explorer disconnects frequently and... (read more)
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Showing 31 - 40 of 493 Reviews
★☆☆☆☆
“AOL - Awful Online Liars!”
Written on: 20/02/2012 by andrewbno1
I went on contract with AOL in early 2000 having been with Compuserve, the company AOL boughtout prior to that. I was more than happy with AOL for ten years and would regularly recommend them. Then came the dark days of TalkTalk, the company that customer services forgot! I have had MANY issues the last two years; my account hacked 3 times, spam email throught the roof, loss of connection, email blackist...the list goes on. The only constant has been the complete lack of support. Customer... (read more)
Sawyerfan815's Response to andrewbno1's Review
Written on: 23/03/2012
That sounds about right! They tried that same line on me about only fixing my problems if I took out a new contract - I told them it sounded like a con!
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★☆☆☆☆
“Just aufull”
Written on: 05/01/2012
Ive been with aol for years since 2006 and im soon going to change. Over christmas last year they cut me off through no fault of my own, they said it would be back on before christmas and it never happened till afterwards. I was promised 2 mouths free that never appeared on my bill. I was just glad to get it sorted. About march time last year they rang me up out of the blue and said if you renew you contract you can have 2 free months, stupidly i agreeded and they renewed the contract ut the... (read more)
★☆☆☆☆
“Pathetic.”
Written on: 26/10/2011 by cakeissrsbsns
No words to describe how much I hate AOL right now. Customer service is so poor, their staff aren't trained at all, A brick would have more technical knowledge than those people. I am disgusted at this "company" at the moment, inconsistent internet speeds make it extremely unreliable. People who are looking to join their service, let me give you a word of advice: don't. (read more)
★☆☆☆☆
“complete (SWEAR WORD) garbage, STAY AWAY FROM...”
Written on: 24/10/2011 by ANNEMARIE666 (1 review written)
I have never dealt with such a bad company as aol, their service is non exsistant, it shuts itself down every 15 minutes like clockwork, takes 5 minutes to reconnect. Phone the call center daily, dealing with people from acroos the globe,they tell me they'll troubleshoot, which means turing the (SWEAR WORD) modem on and off a dozen times, which by the way does no good whatsoever. I have a 1 year contract with this (SWEAR WORD) company and will gladly pay the penality of $125 ( becuuse i'm... (read more)
★☆☆☆☆
“Huge cancelation fee”
Written on: 19/10/2011
Not only have I put up with the sub-standard service of AOL for several years, now when I decide to cancel my contract they have just told me I need to pay a £230 cancelation fee. A MAC code transfer cost should be around £30 so why the extra £200! Needless to say I am sticking with AOL until my contract expires since I cant afford to stop paying AOL. (read more)
Moonhare's Comment
Written on: 05/05/2012
You shouldn't need to pay anything for your MAC Code. They have just tried to tell me that I was due a £74 cancellation fee. I point blank refused to pay it. I am going to wait for my FREE MAC code, pass it to the new provider and immediately cancel my AOL DD, as the switch over occurs round about the time my next bill is due. Let them just try and chase me for cancellation fees.....
My thoughts are with you! I hope by now that you are free of them.....
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★☆☆☆☆
“Absolute bulls**t”
Written on: 29/09/2011 by p00tangcracks
AOL used to be a reasonably good service, now it's a pile of fu**ing sh*t. When you ring up customer support because your internet is not working (which was the problem I had), you get untrained Indians who are clearly just reading off of a script. They know NOTHING. you may have to ring back about 3-10 times, hoping to get to speak to someone that knows how to solve your issue. If they claim that your cable/modem is broken and that you need to pay an engineer to come fix it for you, DON'T... (read more)
★★☆☆☆
“Wouldn't help unless I took out a new contract. Con...”
Written on: 23/09/2011 by Sawyerfan815 (2 reviews written)
I'd been with AOL since 2002, first on their dial up service and then with broadband. There had been the odd moments when my connection would go down, but nothing major that was actually worth complaining about until August Bank Holiday weekend this year. I got back from a week's holiday to find that my internet wasn't working. Rebooting the router didn't work, meaning I had to Dial I for India for more help. After struggling through a conversation, eventually it came back on. The next day,... (read more)
★☆☆☆☆
“fail internet and customer support.”
Written on: 07/09/2011 by tom13579
I've been with AOL for a few years now and there internet has been working great up until recently (2011). The internet connection has suddenly become so slow in the past 1-3 days and now it has stopped working altogether. I have called them up 3 times in 2 days only to be met with extremely poor customer service. The instructions they gave me were not clear and they lacked the ability to communicate properly. The 2nd time I rang up, they said that my internet would be up by 11pm. Of course... (read more)
Guest's Response to tom13579's Review
Written on: 13/09/2011
Hi
I have similar problems. I have been happy with Compuserve & then AOL (that shows how long - 20/30 years!!!) but my Broadband dropped to speeds around 20-30 Kbps - yes K !!!!
I have rung about 20 times over the last 2-3 weeks and got absolutely nowhere. They are the most incompetent, uncaring, unprofessional, unhelpful organisation I have ever dealt with at any time in my 60-odd years of life.
Does anyone know any way in which we can actually speak to a UK rep of this abysmal company to make our feelings known?
Chris
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★☆☆☆☆
“ABSOLUTELY SHOCKING.”
Written on: 30/08/2011 by m4tth3wb
Been with AOL for around 13 years now and it's been great for the past 8, until this year (2011) I am on up to 24mbps and used to get a connection of 13mbps which was fair enough for my area. However in the past 3 months my connection has dropped to 3mbps resulting in painfully slow speeds. No way can you play online games if any other member of the family is using the internet at the same time, they'd just lag like hell. We've phoned AOL customer support far too many times about this... (read more)
★☆☆☆☆
“Aol Broadband”
Written on: 23/08/2011
I have been with AOL for twelve years and I was happy with the service I received and the internet itself, especially the parental controls that it offered. Then, following the subsquent takeover of AOL firstly by the Carphone Warehouse and then Talk Talk, there has gradually been a dumping down of quality and problems, therein. My own experiences have been awful, connection constantly lost, unable to log on for hours on end. When I was logged in, couldn't even access my account details... (read more)
Guest's Comment
Written on: 03/09/2011
I am experiencing the same problems. I have been with AOL for 15 years, but over the last year the service has been awful. I just ran a speed test and am getting 1.7 Mps. Thankfully, my 18 month has just expired, so I'm off to Virgin.
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Showing 41 - 50 of 493 Reviews
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Vinnyrogers's Response to UnhappyPhil's Review
Written on: 23/05/2013
I seem to have made the mistake of giving them 2 stars for speed. Their service is so appalling that I'm now worried that 2 stars will actually improve their rating! Apologies to all.