AOL Broadband www.aol.com Reviews

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Average rating for this product is: 1.2 out of 5

From 12 ratings and 306 reviews

15% of users recommend this product

Average Ratings for AOL Broadband www.aol.com

Content
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Customer Service
Speed Consistency
Value for Money
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Overall Rating

Guest 19th Nov 2009

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After *upgrading my connection from 2meg to 8meg my problems only got worse.
it seems my download speed went from 250KBps to 100KBps after calling their "Helpline" i was put onto someone with a script who told me to test my internet speed and went onto say that there was nothing to do to help.
AOL is a faliure in ISP terms save yourself the headaches and choose a differant ISP
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Guest 16th Nov 2009

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Terrible customer service/Help desk, more like Unhelp desk!. When you ring them up (IN INDIA!!) they go through a set script of questions which takes for ages (90 minutes last time I rang them). They had to repeat what they are saying to me several times as their English was so poor! Every day at 6 o'clock on the dot AOL goes on a go-slow for at least an hour, so regular is this go-slow that I don't even have to look at my watch to know what time it is. And AOL reply was 'a lot of people in your ...
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Guest 13th Nov 2009

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I will summarize a long story which contain a long list of constantly awful customer service and technical problems in a few words; DO NOT USE AOL! They are an extremely poor company and they are more interested in money grabbing than actually providing a service. For me they are mafia disguised as a registered lawful company. If you like good customer service and a working, stable internet connection which gives you value for money, then AOL is absolutely not for you.

Per, London
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Guest 3rd Nov 2009

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AOL the free laptop offer for 18 months and then a billing problem it seems that they had not been billing me for my brordband only for my phone calls rang them and told them there was a problem they said that they wud sort it i said that as it was not my fault please do not give me a large bill as i cant afford it and as i said its not my fault you
forgot to bill me they said they wudnt . Low and behold 2 months after they billed me £107 i dont think its fair as it was not my fault and if ...
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Guest 3rd Nov 2009

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I was with AOL for many years as I thought that I would lose my email address if I left them. I got really fed up of talking to support staff in another country whose command of the English language was very poor and also being given different info each time I spoke to a different person. Aol are really poor and I would not recommend using them at all - I have been with o2 for a year now and they are excellent.
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Guest 3rd Nov 2009

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AOL Sucks.
Their mail service is unavailable too often. Makes this a big inconvenience for me.
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Guest 23rd Oct 2009

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Recently left aol after 6 years. It was 6 years of daily struggle, and i thought that was how the internet was. Moved to plusnet and its a perfect world. They even rang me up the other day to ask'is everything ok''.Now dealing with normal people from sheffield.
Got a cancellation number from aol, but ime 85% sure they will still stuff me in some way .
Keep well away.
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Guest 20th Oct 2009

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Awful customer service. Rang loads of times for the same problem and received different advice on each call. One advisor was eating his dinner at the same time as "giving advice". Was with aol for five years, cancelled April 2009 and now have received a nasty letter from a debt collector saying I owe £99.67. £76.67 cancellation fee and £23 for passing the case to them. Received NO correspondence from aol and I wasn't in a fixed term .....going to the citizens advice bureau!
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Guest 20th Oct 2009

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Im in the process of changing my provider as AOl are appaling. I cannot think of one area that exceed in, only maybe poor service. I continually get disconnected the Wireless speed is normally 1mpbs, although I have to admit my children use Xbox 360 wirelessly. I have asked them on a number of occasions if this can be improved and not received a reply. Poor service that i would not recommend !!
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Guest 7th Oct 2009

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they never inform you when they cut you off so they can do there updates,when they do there updates its when most people are online,why dont the thick idiots do it at quiet times like other ip's.you dont get what you pay for ie 8meg more like 2-3 if your lucky.none of the customer support can speak a word of english and i sounds like they are 10 million miles away.the old modem (dial up) was faster than the crappy system they have now and more reliable.but hey i think we can blame (car phone war ...
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Guest 6th Oct 2009

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It was alright when it was owned by American company, since the migration to Carphone Warehouse it is nothing but trouble. The customer service is awful, those guys don't know what they are doing and just keep on asking the same stupid questions. After talking for over 2 hours on the phone and spending around 3 hours checking cables, replacing rooters etc I gave up on them and now after 15 years with AOL I am finally leaving them for good.
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Guest 30th Sep 2009

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if your a pc gamer or play on a xbox or ps3 dont get aol Broadband because u will always lag and hav rubbish ping, internet on computer has alright speed but as soon as it goes into peak time the internet was useless. was payin £17.99 for up to 8mb/s but with other companies could get that for about £7.99 instead. didnt recieve more than 4mb/s , mostly always around 1.5mb/s. Aol also has a very poor upload speed, most gamers would look at BE broadband due to it been recommended for g ...
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Guest 28th Sep 2009

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I suffered AOL broadband for 2 years or so. It continually disconnected. Customer service were helpful but the same problem happened again and again, namely disconnection all the time, slow speeds. I've changed to BT Option 2 and it's no better, slow and continual disconnections.
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Guest 16th Sep 2009

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absolute rubbish..dont go with aol...disconneting constantly...slow.. wont load pages..had nothing but problems...talk to customer support ha ha..try shouting at them..prob still wont help..stay well clear
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Guest 15th Sep 2009

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After being a customer with AOL for 5 years I was suprised to find that my monthly charge had increased from £9.99 to £17.99. When I rang to question the reason why (I hadn't received any written notification) AOL told me it was due to the charge they were receiving from BT for renting their equipment at the exchange. The representative was rude and very quick to tell me that if I did my research I would find out that AOL were the cheapest for me. I did my research and found the o ...
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Guest 14th Sep 2009

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Terrible and unreliable service with technical support based in India. Apalling customer service and connectivity issues. After spending 25 minutes plus on the phone to talk to customer service representative chances are you'll get cut off mid call and have to start whole process again. Unbelivably you can only make a complaint by post as AOL won't liaise via email!
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Guest 9th Sep 2009

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Dont even go there, AOL is a bunch of people unable to turn on a kettle, but more than happy to con you out of every penny they can from initial fees to even making up lies after you cancel so you pay even more or face bad debt records.
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Guest 5th Sep 2009

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I'm getting 6.2 meg connection in East Anglia, sometimes have to re boot router whilst on PS3/Xbox. Phoned up customer services to upgrade to Platinum 3 with a 24meg connection so looking forward to it. Have to recommend as works a treat. Maybe I'm the lucky one.
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Guest 31st Aug 2009

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ive been with aol broadband for 4 years,and have only recently had problems.im paying £15 a month for upto 8 meg,and im luck to get 1.5,any time of day.i recently rang the technical line regarding a problem with connection,and the indian operator went through his script,and after 5 minutes acctually told me he couldnt help!!as im with 02 for my mobile,i looked at reviews of their service,and decided to go for the pro package.i was in the shop,and the salesman actually told me to wait until ...
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Guest 30th Aug 2009

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AOL Broadband are terrible 5 o clock on the dot every day the internet drops to under 50kbps
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