I NEVER write reviews but reading what has already been written. I feel the need to help set the record straight. I really like the service I get from Cater Allen. You call and one of their super-nice staff answers after a couple of rings, they are fantastically patient and helpful and they have always bent over backwards to accommodate every request I have made. Yes, there are problems with inter-bank transfers, which I admit is a bore, but that is totally counter balanced by the fact that you can call and get help until 11 pm every night. My single wish is that they would replace their "deferred debit card" with an ordinary debit card, as it is perceived by payment services as a credit card and incurs unnecessary charges.

Great telephone and general service.
Now a website too, though it needs a little spit an polish.

You get what you pay for - £10 per month if the balance is below £5,000, but top notch personal service in any event. I have found Cater Allen to be both helpful and sensible when dealing with any problems regarding my business bank account.

I have used the Cater Allen Private Bank service for four years. I am a 'light' user, with no overdraft and a low number of transactions. The service has been good throughout and the interest rates still reasonable although not as high as they have been.