Cater Allen Business Bank Account Reviews

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★★☆☆☆
2.1 / 5
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Cater Allen Business Bank Account
Cater Allen Business Bank Account
Cater Allen Business Bank Account
Cater Allen Business Bank Account

Latest Reviews

★☆☆☆☆

“Going downhill rapidly”

Written on: 11/03/2014

I have been a business customer of theirs for 6 years. They have now written to say they are closing my account in 60 days and will not give a reason. Just recently (past month or so) they have been calling me to check every single transfer I have made to suppliers and received from clients and requested documentation for these. Account has always had a healthy balance. I will not touch Cater Allen or Santander now… Read Full Review

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★☆☆☆☆

“Inaccurate, Misleading, Arrogant, ”

Written on: 14/01/2014 by IT_Contractor (1 review written)

First - a Euro money transfer went into my account (e regular transaction) and they simply transferred the numerical value as GBP. My accountants spotted it, not them. Admittedly they paid me compensation for this, but only when I asked. Second – a regular monthly transfer failed to materialise. I made several calls to CA, as well as the company who were to have paid me, who assured me that money had been paid. Eventually (3 days) CA agreed it had been transferred but with the wrong details… Read Full Review

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★★☆☆☆

“Pathetic Online Services”

Written on: 17/11/2013

- Confusing login system that logs you out too often - Cannot retrieve statements before 13 months ago. Have to pay £10 for them to send older transactions. - Pay £25 for every international transfer, and must fax or mail it in One redeeming feature is good phone staff. Can't recommend… Read Full Review

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★★☆☆☆

“Just not worth it”

Written on: 09/11/2013

Where do i start, the customer service is amazing and the staff are great what lets this bank down is money transfers can take 2 days whilst my other bank accounts take less than a hour If you have foreign incoming payments cater allen struggles with these whilst most banks give you a iban and swift number cater allen uses RBS iban and swift codes and you need to add credit notes and reference notes to forward the funds to you cater allen account which sometimes is not possible and confuses… Read Full Review

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Apta's Comment

Written on: 09/11/2013

Yep experiencing exactly the same issue with foreign income payments and now I have just received a letter from Cater Allen saying they are Vladimir down my business account without giving any reason.

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Apta's Comment

Written on: 11/11/2013

Apta's Revised Comment

Yep experiencing exactly the same issue with foreign income payments and now I have just received a letter from Cater Allen saying they are closing down my business account without giving any reason. Further to a call today they sight there reason as being: 'The bank does not have the risk appetite for foreign income payments - what the hell does that mean!

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★★★☆☆

“OK, but used to be so much better”

Written on: 18/09/2013 by stevehem (3 reviews written)

I have banked with Cater Allen and its predecessor banks since the mid 80's. I am quite possibly their longest-standing customer of their online banking facilities, but you'd never guess this from the treatment I get. I originally signed up for a Robert-Fleming/Save and Prosper visa card. Flemings, who were a merchant bank/asset manager subsequently decided to offer a current account as well, presumably because, at the time, cross selling of financial products was considered a good way to… Read Full Review

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★☆☆☆☆

“1 week to reset a password... ridiculously slow!”

Written on: 17/06/2013

The overall service of Cater Allen is below poor. Would give them a total 0/5 if possible. The bank takes 5 days to reset a password and their security verification process takes 15 minutes. There's secure banking and then there's pure silly banking that actually ends up costing you money. Stay well away from these guys if you know what's good for you. Everything has to be done by post which makes the whole process very time consuming - not what you want in the modern day… Read Full Review

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★★★★☆

“Great customer service!”

Written on: 14/05/2013 by LizCitron (1 review written)

I NEVER write reviews but reading what has already been written. I feel the need to help set the record straight. I really like the service I get from Cater Allen. You call and one of their super-nice staff answers after a couple of rings, they are fantastically patient and helpful and they have always bent over backwards to accommodate every request I have made. Yes, there are problems with inter-bank transfers, which I admit is a bore, but that is totally counter balanced by the fact that… Read Full Review

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★☆☆☆☆

“Don't even apply for them, they will waste your time”

Written on: 13/05/2013 by f366457 (1 review written)

I have tried to set up an account with them via Nixon Williams, but they have rejected all bank statements (used as proofs of address) which I sent them. First they said the statement cannot contain a url, and they cannot accept anything that looks like it hasn't been posted to me via mail. Then when I provided them with confirmation of my bank details SIGNED BY A BRANCH MANAGER, they said they cannot accept it as well. They also requested insane amount of personal information from me, and a… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 31/03/2013

Awful Avoid Avoid Avoid, simply unacceptably slow transfering money, got me in trouble with HMRC… Read Full Review

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★☆☆☆☆

“Closed active account refused to say why:”

Written on: 09/03/2013

So on 05/04/13 I went log into my Cater Allen account which was an account in good standing with plenty of funds which had been open since 2008 and was being used on a regular basis. And it was gone. Calling Cater Allen was less than illuminating: "we issued notice that we would be closing the account in 60 days on Dec 31st 2012." Er....why? "We don't have to tell you that." Ok but I received nothing, who signed for this important correspondence? "We don't send the letters signed for."… Read Full Review

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★☆☆☆☆

“They don't tell you their "faster payments" ARE NOT”

Written on: 26/01/2013

They give you a bunch of excuses why they think they use faster payments, but seriously, if it takes 2 days to transfer money then it's not faster payments. They don't tell you that in the brochure. Unfortunately recommended by my accountant… Read Full Review

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★☆☆☆☆

“Avoid Cater Allen”

Written on: 30/11/2012

Cater Allen is by far the worst bank we have ever banked with. - Terrible customer support - They have terminated our business accounts because we now have foreign shareholders - They frequently froze payments from large international clients - International transactions only though routing through another bank - Terrible online banking Everything you don't want from a bank you find with them. Avoid them! … Read Full Review

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★★★☆☆

“Good day to day banking, slow transfer, international mess”

Written on: 31/10/2012

Cater Allen is a good bank as long as you only need to pay/receive money within the UK and you don't mind that the transfers take up to a couple of days. However if you need to receive international payments I suggest you choose another bank as CA is not able to receive international payments directly, it needs to go through an RBS account and your CA account number goes into the reference field. Chances are that your clients WILL get this wrong (providing they can be bothered dealing with it… Read Full Review

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★☆☆☆☆

“Closed Account Without Reason”

Written on: 09/09/2012

In keeping with the horrible experience I had in trying to open account (something forced upon me by Cloud9 Umbrella Accounting service) - that took me almost 5 months to get through, now I've received a notice that they're closing my account without giving a reason, as they're entitled to do per our agreement. Obviously Cater Allen / Santander have way too many customers. I'll be happy to be untethered from these numpties. I just wish I knew why my account, which has never been close to… Read Full Review

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★☆☆☆☆

“They really didn't seem to want my business”

Written on: 08/08/2012 by zactrichardm (3 reviews written)

I agree with others that the call-in service was friendly enough. Where they fall down is in their system. On-line payments system is somewhat archaic and they seem to have little or no clue when it comes to international business. If you're a small parochial business in the UK, with no need for slick on-line banking or any international transactions, then you may not experience their short-comings. If want more than that then there are other banks out there who will probably do a lot better… Read Full Review

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★★★★★

“Excellent customer service....”

Written on: 09/05/2012 by Nick74 (1 review written)

I moved to Cater Allen from RBS, who were quite useless when it comes to international banking. As are most of the 'high street' banks which are run by robots who can help you no more than you can yourself by browsing their website. The main advantage with Cater Allen is that the customer service is really excellent. There is a landline number which is answered directly by a member of staff. On every occasion I have phoned, the very first person I have spoken to has been able to answer my… Read Full Review

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★★★☆☆

“Unsuitable for international payments! Untimely processing”

Written on: 04/04/2012

Customer service is fantastic! You can call them pretty much at any time. English consultants and very friendly, however, the bank system is bad. Accepting international payments into your account is a pain. Your IBAN and BIC (Swift) is not enough!!! You need to ask your clients to put RBS details on the payment instead of your own! Not all clients are flexible enough to do that and then add your company name or number in the payment reference field (outrageous). Payments scheduled for a… Read Full Review

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★★★☆☆

“General review”

Written on: 01/01/2012

I have been with CA for just over a year now. The account did take too long to setup - about 4-5 weeks, but the same thing happened when I also opened a Coop bank account. However, they were very helpful when I telephoned them. Their customer service has to be experienced, it is excellent. They are open until 11pm every day, not bad for business banking. I can easily transfer large sums of money from my bank to another bank - without problem. You have about £20k transfer limit per day… Read Full Review

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★☆☆☆☆

“Diabolical for receiving international payments”

Written on: 16/12/2011 by Justano (1 review written)

I have used Cater Allen for the last 4 years and the first time we have an issue totally of their making, no help is given. If you get paid from overseas the payment cannot be received direct into your own bank account. Cater Allen have to receive these through RBS which means the company paying you has to make sure the payment is made in the name of RBS not your company which quite honestly big international companies are not going to do this just for your company. I currently have a large… Read Full Review

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★★☆☆☆

“There are catches to using their Free banking service: ”

Written on: 27/03/2011

There are catches to using their Free banking service:

£5000 deposit maintained at all times (at 5% interest you're losing £250 a year!)

No debit card until you've been with them 6 months or can prove you've been incorporated for longer than 6 months

They took a few WEEKS to open the account


For the above reasons, I cannot recommend them.

They do have some advantages, such as releasing bank statements directly to my accountants... but there must be better accounts out there!… Read Full Review

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