Cater Allen Business Bank Account Reviews

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2.5 stars
Average rating for this product is: 2.5 out of 5

From 0 ratings and 17 reviews

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Average Ratings for Cater Allen Business Bank Account

  • Customer service3.2 stars
  • Value for Money2.6 stars
  • Overall rating2.5 stars

17 Reviews For Cater Allen Business Bank Account

  • Guest 31st Oct 2009

    Reviewer rating: 1 stars


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    They're unprofessional and they treat people in the worst possible way. It took them 1 month to open a simple account for my new business, they were asking me to do the same things again and again, then they got my name wrong on the account, they opened an account in the wrong currency and 2 weeks later, they sent me a notice that they exercize their option to close my account, without any particular reason.

  • Guest 24th Oct 2009

    Reviewer rating: 5 stars


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    I have experiend friendly and prompt service using their telephone bank service. I have been with them for over 3 years and have never had a problem.

  • Guest 26th Sep 2009

    Reviewer rating: 2 stars


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    I have banked with Cater Allen, formerly Robert Flemings, for well over 20 years. Alas since the takeover by Abbey, now Santandeer the service has gradually declined and it's hard to distinguish it against many other banking organisations. When you telephone you are always directed to the website. A whiney female voice like nails down a blackboard will greet you and suggest you log on to their site. If you'd wanted the website presumably you wouldn't have phoned in the first place!

    Unlike Flemi ...

  • Guest 28th Jul 2009

    Reviewer rating: 1 stars


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    I have Reserve and 30 Day Deposit accounts with Cater Allen. They offer Phone banking are based in the UK. Unfortunately, I have had nothing but trouble with Cater Allen.
    They failed to credit me any interest at all for the first year..and then told me it might have been paid to my Agent!
    When I tried to change the signatories they sent me enough paperwork to clear a small forest...and refused to accept any of it until it was all 100% correct.

    ..and now they have the cheek to offer no interes ...

  • Guest 23rd Oct 2008

    Reviewer rating: 4 stars


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    I have banked with Cater Allen for many years, even when they were Flemings. Considering that the service has no charges (yet) I've always had great service. The customer care team are knowledgable and courteous and are UK land based and that counts. I have never had cheques go astray.
    I would recommend this bank. The only small fly in the ointment is that the bank is now owned by Santander so anything over £50,000 (if you are lucky enough to have that much!) may be at risk in these uncer ...

  • Guest 12th Oct 2008

    Reviewer rating: 4.5 stars


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    Excellent service. One or two blips quickly sorted. V.reliable.
    I am also a 'light' user, never go below the £5000, not in business - but I think there are probably blips in business dealings with any Bank.
    I have been with Cater Allen for 15+ years and would recommend it.

  • MrAngry1972 12th Jun 2008

    Reviewer rating: 0 stars


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    I had a situation where I knew a payment would go out on a Monday. On the Friday I called cater Allen to pay an instant payment over the phone with my debit card. Most banks do this. Not Cater Allen!I was advised I could do a Chaps payment from my current account at a cost of £25. I figured paying £25 is better than paying £30. On the Monday I informed Cater Allen that I was making a Chaps payment and to put a note on the system. I did the transaction and thought all was we ...

  • Guest 26th Mar 2008

    Reviewer rating: 4.5 stars


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    Been with Cater Allen Business Bank Account over 10 years (when they were Flemings), never a problem. Easy to deal with by phone. Web access is now available which is easy to use. I would suspect that for new small businesses the £5,000 requirement may be off-putting. But on everything else I have no complaints.

  • josephaedrus 25th May 2007

    Reviewer rating: 4 stars


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    Great telephone and general service.
    Now a website too, though it needs a little spit an polish.

  • jonathanfox 3rd May 2007

    Reviewer rating: 0.5 stars


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    Using their pre-paid mail service has resulted in two vital pieces of mail disappearing. I wanted to remove a signatory from the account and I sent off the mandate. They told me to fill in section one and that would be fine. Leave the rest blank they said as We were existing signatories and it wasn't necessary to fill out the info they already had.

    Weeks later they respond saying that we didn't fill out section 3 *sigh*. So we filled it out and mailed it off. Two weeks later and they still h ...

  • wildbare 17th Oct 2006

    Reviewer rating: 3.5 stars


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    I have banked with Cater Allan (or Flemings as they used to be called) for nearly 10 years. They used to be free free free, but slowly they are adding hidden charges. £10 per month if you go below the minimum £5000 balance, and now new charges, including £1.50 to pay credit in. The time has come to look elsewhere.

  • molemag 17th Oct 2006

    Reviewer rating: 4 stars


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    You get what you pay for - £10 per month if the balance is below £5,000, but top notch personal service in any event. I have found Cater Allen to be both helpful and sensible when dealing with any problems regarding my business bank account.

  • XX Rank: Major 31st Aug 2006

    Reviewer rating: 0.5 stars


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    Cater Allen charge you £10 per month when your business bank account balance falls below £5000.

    They charged us an extra £20 out of the blue after we had informed them that we were closing our account with them and moving elsewhere.

    Unsuitable for small business.

  • michaelbrocklehurst 16th Aug 2006

    Reviewer rating: 3.5 stars


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    Cater Allen is one of the rare banks where you can have accounts, and most importantly, credit cards in 3 different currencies. Thereby saving substantial exchange rate charges. The interest rates on credit balances aren't very exciting though, and they expect you to maintain a reasonable credit balance on all accounts.

  • nimrod786 27th Jun 2006

    Reviewer rating: 1 stars


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    I had a bad experience with the cater Allen Business Bank Account, after banking with them for over 7 years, most of which was good. I had a real big disaster! My business deal worth a large sum of money fell through because these guys could not open a dollar account in time. They had advised us incorrectly of the forms to complete, and then they refused to accept any responsibility. We was given different advice by different staff members, and nobody really knew what they were doing.

    This c ...

  • dan8989 19th May 2006

    Reviewer rating: 0 stars


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    I think the above says it all about the Cater Allen Business Bank Account. I now have the hassle of changing my bank, and all because I was not making them enough money.

  • Queensparker Rank: Corporal 21st Mar 2005

    Reviewer rating: 4 stars


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    I have used the Cater Allen Private Bank service for four years. I am a 'light' user, with no overdraft and a low number of transactions. The service has been good throughout and the interest rates still reasonable although not as high as they have been.