Cater Allen Business Bank Account Reviews

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★★☆☆☆
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Cater Allen Business Bank Account
Cater Allen Business Bank Account
Cater Allen Business Bank Account
Cater Allen Business Bank Account

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Latest Reviews

★☆☆☆☆

“Not Clue”

Written on: 03/05/2015 by Darrellu60 (1 review written)

The bank used to be very good, but it seems a change in management over the last 2 years has just bought it downhill. dealt with them on many sides as a client and introducer. The mortgage influence seemed to bring the nail in the coffin as the team just didn't know what they were doing, please bring back the old people who offered great service. Telephone team are just standard, UK support but just not up to it. Have to say the team in Sheffield are useless, but this was always terrible… Read Full Review

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Cliff2015's Comment

Written on: 16/05/2015

"Not clue"? If you speak in English as poor as this to customer services anywhere, I'm sure most people would appreciate that in return you can expect a sub-standard service. Effective communication on both sides = effective service/resolution. Can you even dress yourself in the morning?

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★☆☆☆☆

“Ridiculously bad service - I expect better from Santander”

Written on: 27/03/2015 by AntonyDickson35 (1 review written)

Simply trying to change my address and can't talk to anyone as I don't know my 'client ID code' - when I try to bypass the IVR it says 'thanks for calling' and hangs up. Really poor service given the amount of money I hold in my Business Account… Read Full Review

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★☆☆☆☆

“The most incompetent bank”

Written on: 26/03/2015 by 1949Sims (1 review written)

I tried to open a business bank account,after one month with them here are the conclusions :There is such a bad support,they don't have neither a branch, their team for processing documents it's extremly incompetent, just imagine that they were not able neither for check at the company house where it's address of the company. You don't have an estimation, you can't ask the persons that they are actually process your documents. If you want to open for such an insecure bank, Just run from them… Read Full Review

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★☆☆☆☆

“Incredibly bad service”

Written on: 13/03/2015 by Hernandez395 (1 review written)

1) They dont have online pdf statements!! 2) The staff answering the phone cannot perform even the most basic of things like checking what your registered address is. 3) Payments take ages to process (at least 3 days) 4) Staff very slow in actioning tasks e.g sending post and dealing with post. 5) Staff dont know what they are talking about. One advisor says one thing and another advisor says another tottaly different thing. 6) Rude staff on the phone. 7) Taking ages to answer the phone. Avoid… Read Full Review

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★☆☆☆☆

“Completely Incompetent”

Written on: 03/03/2015 by zero_888 (1 review written)

Very poor handling of international payments. Payments not sent on time or with severe delays, no reasons given. When receiving money it frequently gets returned to sender or takes a week to credit. Customer service teams seem to have no idea what is going on. Seems cheap on paper but the charges quickly add up not to mention the stress caused by dealing with them. After several years with them I'm at my wits end. As many people have mentioned in their reviews this bank seems to be in a… Read Full Review

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★☆☆☆☆

“No App and bad systems”

Written on: 13/11/2014 by 424Tierney (1 review written)

Locked my account by entering the incorrect PIN, told that a new one would be sent in the post. It arrived, still couldnt access my account, phoned up Cater Allen to be told there is also a pending password to be sent out to myself. ??? Where is it??? I was told it was only the PIN that had been locked, and would be sent out alone. 7 - 10 days??? How can you operate as a business with a bank like this. Also they have no App for Iphone, Android, Windows etc.... even through santander is the bank… Read Full Review

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★☆☆☆☆

“Account closed for no reason”

Written on: 26/09/2014 by FionaLaw302 (1 review written)

I recently received a letter from Cater Allen saying (like with a previous poster), they would be closing my account. No reason given because "they don't have to". I am working overseas and this is VERY inconvenient. However, I have opened a new account with an offshore bank that actually pay pretty good rates of interest compared to CA. The other good thing is that the new account has proper internet banking facilities, unlike CA's appalling attempt to offer internet banking. Also, good… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 04/09/2014 by McNultyzz413 (1 review written)

After 30 day-to-day transactions on your debit card they will charge you .75 per transaction. Sure its buried in the fine print, but you might miss it (I did.) So after using my debit card for most anything relating to my business I realize I'm paying them 50-80 pounds a month just to have an account with them. Absolutely extortionate!!! Put right on your webpage that they charge you a transaction fee after 30 day-to-day transactions, for every single transaction and see how many new customers… Read Full Review

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★☆☆☆☆

“Incompetent Buffoons”

Written on: 27/07/2014 by 103Bender (1 review written)

Extremely poor website that takes ages to log into, logs you out almost immediately, and provides scant detail or history. Customer service on the phone try hard, but almost always have a problem performing basic tasks… Read Full Review

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★☆☆☆☆

“Going downhill rapidly”

Written on: 11/03/2014

I have been a business customer of theirs for 6 years. They have now written to say they are closing my account in 60 days and will not give a reason. Just recently (past month or so) they have been calling me to check every single transfer I have made to suppliers and received from clients and requested documentation for these. Account has always had a healthy balance. I will not touch Cater Allen or Santander now… Read Full Review

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Jamesjb1's Comment

Written on: 13/06/2014

Fully agree. Zero points. They may pick up the phone and be courteous but I can get more banking support for my business from my local sweetshop. Hopeless. Im leaving after 4yrs as a customer. Dont touch them.

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★☆☆☆☆

“Inaccurate, Misleading, Arrogant, ”

Written on: 14/01/2014 by IT_Contractor (1 review written)

First - a Euro money transfer went into my account (e regular transaction) and they simply transferred the numerical value as GBP. My accountants spotted it, not them. Admittedly they paid me compensation for this, but only when I asked. Second – a regular monthly transfer failed to materialise. I made several calls to CA, as well as the company who were to have paid me, who assured me that money had been paid. Eventually (3 days) CA agreed it had been transferred but with the wrong details… Read Full Review

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★★☆☆☆

“Pathetic Online Services”

Written on: 17/11/2013

- Confusing login system that logs you out too often - Cannot retrieve statements before 13 months ago. Have to pay £10 for them to send older transactions. - Pay £25 for every international transfer, and must fax or mail it in One redeeming feature is good phone staff. Can't recommend… Read Full Review

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★★☆☆☆

“Just not worth it”

Written on: 09/11/2013

Where do i start, the customer service is amazing and the staff are great what lets this bank down is money transfers can take 2 days whilst my other bank accounts take less than a hour If you have foreign incoming payments cater allen struggles with these whilst most banks give you a iban and swift number cater allen uses RBS iban and swift codes and you need to add credit notes and reference notes to forward the funds to you cater allen account which sometimes is not possible and confuses… Read Full Review

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Apta's Comment

Written on: 09/11/2013

Yep experiencing exactly the same issue with foreign income payments and now I have just received a letter from Cater Allen saying they are Vladimir down my business account without giving any reason.

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Apta's Comment

Written on: 11/11/2013

Apta's Revised Comment

Yep experiencing exactly the same issue with foreign income payments and now I have just received a letter from Cater Allen saying they are closing down my business account without giving any reason. Further to a call today they sight there reason as being: 'The bank does not have the risk appetite for foreign income payments - what the hell does that mean!

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★★★☆☆

“OK, but used to be so much better”

Written on: 18/09/2013 by stevehem (3 reviews written)

I have banked with Cater Allen and its predecessor banks since the mid 80's. I am quite possibly their longest-standing customer of their online banking facilities, but you'd never guess this from the treatment I get. I originally signed up for a Robert-Fleming/Save and Prosper visa card. Flemings, who were a merchant bank/asset manager subsequently decided to offer a current account as well, presumably because, at the time, cross selling of financial products was considered a good way to… Read Full Review

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★☆☆☆☆

“1 week to reset a password... ridiculously slow!”

Written on: 17/06/2013

The overall service of Cater Allen is below poor. Would give them a total 0/5 if possible. The bank takes 5 days to reset a password and their security verification process takes 15 minutes. There's secure banking and then there's pure silly banking that actually ends up costing you money. Stay well away from these guys if you know what's good for you. Everything has to be done by post which makes the whole process very time consuming - not what you want in the modern day… Read Full Review

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★★★★☆

“Great customer service!”

Written on: 14/05/2013 by LizCitron (1 review written)

I NEVER write reviews but reading what has already been written. I feel the need to help set the record straight. I really like the service I get from Cater Allen. You call and one of their super-nice staff answers after a couple of rings, they are fantastically patient and helpful and they have always bent over backwards to accommodate every request I have made. Yes, there are problems with inter-bank transfers, which I admit is a bore, but that is totally counter balanced by the fact that… Read Full Review

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★☆☆☆☆

“Don't even apply for them, they will waste your time”

Written on: 13/05/2013 by f366457 (1 review written)

I have tried to set up an account with them via Nixon Williams, but they have rejected all bank statements (used as proofs of address) which I sent them. First they said the statement cannot contain a url, and they cannot accept anything that looks like it hasn't been posted to me via mail. Then when I provided them with confirmation of my bank details SIGNED BY A BRANCH MANAGER, they said they cannot accept it as well. They also requested insane amount of personal information from me, and a… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 31/03/2013

Awful Avoid Avoid Avoid, simply unacceptably slow transfering money, got me in trouble with HMRC… Read Full Review

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★☆☆☆☆

“Closed active account refused to say why:”

Written on: 09/03/2013

So on 05/04/13 I went log into my Cater Allen account which was an account in good standing with plenty of funds which had been open since 2008 and was being used on a regular basis. And it was gone. Calling Cater Allen was less than illuminating: "we issued notice that we would be closing the account in 60 days on Dec 31st 2012." Er....why? "We don't have to tell you that." Ok but I received nothing, who signed for this important correspondence? "We don't send the letters signed for."… Read Full Review

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★☆☆☆☆

“They don't tell you their "faster payments" ARE NOT”

Written on: 26/01/2013

They give you a bunch of excuses why they think they use faster payments, but seriously, if it takes 2 days to transfer money then it's not faster payments. They don't tell you that in the brochure. Unfortunately recommended by my accountant… Read Full Review

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