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| Customer service | 6.8/10  |
|---|---|
| Value for Money | 5.5/10 |
| Overall rating | 5.1/10 |
Full review by
Guest.
on 26th Mar 2008
User Rating : 9
Respect :
0
Bad Points: Want to open a new business account, but now you need at least £5,000 to avoid charges. My existing account has these waived due to how long I have been a customer.
General comments: Been with Cater Allen Business Bank Account over 10 years (when they were Flemings), never a problem. Easy to deal with by phone. Web access is now available which is easy to use. I would suspect that for new small businesses the £5,000 requirement may be off-putting. But on everything else I have no complaints.
Guest.'s review and ratings | 84 words
Review by
josephaedrus
on 25th May 2007
User Rating : 8
Respect :
0
Great telephone and general service.
Now a website too, though it needs a little spit an polish.
josephaedrus's full review | 50 words
Review by
jonathanfox
on 3rd May 2007
User Rating : 1
Respect :
0
Using their pre-paid mail service has resulted in two vital pieces of mail disappearing. I wanted to remove a signatory from the account and I sent off the mandate. They told me to fill in section one and that would be fine. Leave the rest blank they said as We were existing signatories and it wasn't necessary to fill out the info they already had.
Weeks later they respond saying that we didn't fill out section 3 *sigh*. So we filled it out and mailed it off. Two weeks later and they still h ...
jonathanfox's full review | 177 words
Review by
wildbare
on 17th Oct 2006
User Rating : 7
Respect :
+1
I have banked with Cater Allan (or Flemings as they used to be called) for nearly 10 years. They used to be free free free, but slowly they are adding hidden charges. £10 per month if you go below the minimum £5000 balance, and now new charges, including £1.50 to pay credit in. The time has come to look elsewhere.
wildbare's full review | 64 words
Review by
molemag
on 17th Oct 2006
User Rating : 8
Respect :
0
You get what you pay for - £10 per month if the balance is below £5,000, but top notch personal service in any event. I have found Cater Allen to be both helpful and sensible when dealing with any problems regarding my business bank account.
molemag's full review | 73 words
Review by
XX
on 31st Aug 2006
User Rating : 1
Respect :
+1
Cater Allen charge you £10 per month when your business bank account balance falls below £5000.
They charged us an extra £20 out of the blue after we had informed them that we were closing our account with them and moving elsewhere.
Unsuitable for small business.
XX's full review | 57 words
Review by
michaelbrocklehurst
on 16th Aug 2006
User Rating : 7
Respect :
+2
Cater Allen is one of the rare banks where you can have accounts, and most importantly, credit cards in 3 different currencies. Thereby saving substantial exchange rate charges. The interest rates on credit balances aren't very exciting though, and they expect you to maintain a reasonable credit balance on all accounts.
michaelbrocklehurst's full review | 60 words
Review by
nimrod786
on 27th Jun 2006
User Rating : 2
Respect :
+2
I had a bad experience with the cater Allen Business Bank Account, after banking with them for over 7 years, most of which was good. I had a real big disaster! My business deal worth a large sum of money fell through because these guys could not open a dollar account in time. They had advised us incorrectly of the forms to complete, and then they refused to accept any responsibility. We was given different advice by different staff members, and nobody really knew what they were doing.
This c ...
nimrod786's full review | 163 words
Review by
dan8989
on 19th May 2006
User Rating : 0
Respect :
+2
I think the above says it all about the Cater Allen Business Bank Account. I now have the hassle of changing my bank, and all because I was not making them enough money.
dan8989's full review | 158 words
Review by
Queensparker
on 21st Mar 2005
User Rating : 8
Respect :
0
I have used the Cater Allen Private Bank service for four years. I am a 'light' user, with no overdraft and a low number of transactions. The service has been good throughout and the interest rates still reasonable although not as high as they have been.
Queensparker's full review | 53 words
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