Co-operative Bank Business Bank Account Reviews

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★☆☆☆☆
1.4 / 5
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Co-operative Bank Business Bank Account

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Latest Reviews

★☆☆☆☆

“HOPELESS AND HAPLESS”

Written on: 06/02/2014

Their website is shamefully bad. Archaic! Also I rang them today as a direct debit I had cancelled has been taken. The guy I spoke to made no effort to check for me that I'd cancelled it. He told me he had no access to my online account which I found incredible. He just told me to call the recipient and ask for a refund. When I complained that he should be able to confirm whether or not it was cancelled he said he would speak to a technician who said it had not been cancelled. Strange that… Read Full Review

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★☆☆☆☆

“Avoid, Avoid, Avoid”

Written on: 22/01/2014 by kj100 (3 reviews written)

The co-operative business banking may be cheap as I am a FSB member and don't pay any charges, but the service provided by them is diabolical. If you just need to pay money in and pay a few supplier/bills you any be ok, anything else such as overdrafts, loans, business cards etc. forget it, they do there utmost to be unknowledgeable, unhelpful, obstructive. They will not even provide you with basic information regarding charges with out a battle. Call centre staff seem to be clueless about… Read Full Review

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★☆☆☆☆

“Only here for free banking, but paying for it hassle wise!”

Written on: 22/12/2013

Took me nearly 3 months to get a debit card and token. Got my name wrong on all cheque books, tried to sort several times on phone just took forever and complicated paying for things which I ended up using my personal account for which will make it very complicated come tax return time. I joined them for ethical reasons and free business banking for 18months - but since the ethical side is now questionable as its not really in their own hands anymore and once my free banking has run out I'll be… Read Full Review

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★☆☆☆☆

“Constant & unresolved problems.”

Written on: 01/12/2013

I run a small Community Interest Company and have a Coop Account to service that business. Coop operate a weekday only service, I do most of my banking at the weekend. For the last three weekends I have been unable to access my account - there has been explanation why this is so. As a result I have had to take time of work on money, go through the lengthy sercurity checks to speak to CS only to find they have no idea why my account is blocked. The telephone banking service is cumbersome and… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 13/11/2013 by UNHAPPYCUSTOMER08 (1 review written)

Have been with the Co-Op since 2008 and initially their on-line banking experience left a little to be desired. Subsequent upgrades (about a year later) resulted in a great service. My issues tend to be regarding administrative ones. Simple things like requesting a second token so business partner could access on-line banking and changing address are far too difficult resulting in numerous phone calls and just wasting time. The worst for me was the most recent decision where the signature on… Read Full Review

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★★★☆☆

“Online Banking, 5-7 Days if your token breaks (so no...”

Written on: 14/10/2013

Moved to Co-Op many years ago, Originally very happy with service, good value & pay in cheques by post (postage paid) v.usefull for my business. Perhaps a small issue but has a big consequence. My token (the little keypad) that you need to log on, broke. There is no way to get onto online banking without, perhaps good for security reasons. However I phoned to get a new one, advised up to 5 working days. I said this was pretty poor as no way to easily pay bills & wages. I assumed this was… Read Full Review

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★☆☆☆☆

“They keep blocking my debit card”

Written on: 02/08/2013

I run an internet business and part of this involves buying internet services from companies in the USA. All too often, my debit card is blocked by Co-Op's fraud prevention dept. I then have to phone them up and invariably am put on hold until the call is answered. Like their online user interface, their telephone banking is hopeless. You first have to enter your account details and security code to be put through the the correct department. Then when they eventually answer the call, you have… Read Full Review

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★☆☆☆☆

“CoOps business account online is woeful ”

Written on: 31/03/2013

Joined on the basis of their ethical stance leaving to go to another ethical bank (Triodos) which I use at work and is simply 100 times better for online banking. CoOp's business banking online is hopeless, difficult to navigate, slow, prone to freezing, with hardly any worthwhile features. If they were even nearly as good as the opposition I would stay with them but they ain't!… Read Full Review

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★☆☆☆☆

“Online bank looks worse than any website I have ever used”

Written on: 25/03/2013

I have no problem with the bank except they took ages to set my company up, that put me in serious jeopardy as my client could have at any point decided not to pay. However when I got access to the online banking service I could hardly believe my eyes. It is the most ugly, archaic and confusing online service I have ever seen and I have been involved in online apps since the early 90s. For example if I list transactions it only lists the last 4. This is deceptive because at no point does it… Read Full Review

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★☆☆☆☆

“Well here we go again”

Written on: 25/02/2013 by menglish65 (3 reviews written)

Things did get a bit better... but now on the slide again. web site awful.. call center expensive and slow to answer. How be ethical when other banks offer paperless statements etc.. whereas Co Op still paper, and if like our business many foreign transaction that a letter comes each time.. why don't they update and have a web based foreign currency account section. I would change but is it better the devil you know, because there is few business account reviews that put there banks in… Read Full Review

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★★☆☆☆

“Uncompetative overdraft facilities/ terrible online...”

Written on: 25/02/2013 by FearlessWorrier (1 review written)

I have been with Coop for over 12 years. Admittedly they have been very good generally through this time period while internet banking technology was in its infancy. Lately however, there clunky, difficult and very limited web and app offerings have been increasingly out of date and old fashioned when compared with more up to date offerings like First Direct or even established ones such as Intelligent Finance. In addition their stingy overdraft facilities offerings together with telephone… Read Full Review

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Menglish65's Response to FearlessWorrier's Review

Written on: 25/02/2013

Totally agree the worst ever.. and then the call charges when you have to call because the site is down. How do you run a business with the co op as your partner.. answer you can't. Cant pay salaries, supplies on time, very bad.

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★☆☆☆☆

“Dreadful online banking and poor service”

Written on: 28/01/2013

I've been using this bank for my business account for over four years now as it was recommended by the FSB but their atrociously bad online banking is making me think of quitting. I like their ethical values but the website is a rip off, appallingly hard to use and un-user friendly. Add to that the difficulty of finding a branch locally and their not-particularly-helpful banking staff, I'd say to anyone not to waste your time with this bank and I will be leaving it soon. I stayed with it for a… Read Full Review

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★★☆☆☆

“Ethical but incompetent”

Written on: 14/06/2012

No end of probelms with poor service. Initially their online banking was inacessable most of the time. That is nw OK, but I find things like their anti-fraud dept cancelling payments without bothering to contact us, foreign transactions not being done until a day or two later (once a 2 week delay was blamed on the world cup being on!), and general incompetence at anything other than the basic core transactions. They also decide on loans and overdrafts before asking you how much it is for, and… Read Full Review

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★☆☆☆☆

“Regretting signing up and wondering what to do next”

Written on: 07/06/2012 by truffledog (1 review written)

Banked very happily with First Direct for many years with no problems at all but when I became a Ltd Co thought I needed a grown up business a/c. Attracted by the free service, ethical banking and FSB endorsement, but it's been a disaster. It took a total of 19 working days from submitting application to getting a working bank a/c with c/q book, paying in slips etc. I couldn't raise invoices because I had no bank details to give my customers. Also, they lost the cheque I sent them to open… Read Full Review

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★★★☆☆

“Good price, but technically flawed on-line systems”

Written on: 17/05/2012

I've been a Co-op business customer now for about 3 years, after signing up through the FSB. Not a smooth transition from my Nat West business account, but the draw of no charges and a financial 'bung' for customer loyalty every year was attractive. Now, being an 'internet/e-commerce retailer', pretty much everything I do is on-line. This is where it all fell down (and still falls down) with the Co-op Business Banking service. Their on-line systems are probably the worst I have ever come… Read Full Review

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★☆☆☆☆

“We don't want you”

Written on: 25/02/2012

Been with coop for 7 years and on average 8k a month always in credit I have no loans or credit with them they declined me on a basic business account as my credit file has 1 late payment for my car insurance which I had stopeed And is now deleted as a mistake by experian. On average they have lost about 40 cheques which on numerous times was paid into post offices which made it so you have to travel in my case 100 miles each way to the nearest coop bank . Use this bank at your own risk it… Read Full Review

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★☆☆☆☆

“Business Account ...never got beyond application...”

Written on: 11/10/2011 by hellywellyhx (1 review written)

FSB Business account - applied 19th July. Spent the next three months phoning the co-op every week, sometimes several times a week. Different person everytime, no continuation or knowledge or ownership about our case. Information was given to me that was untrue (that they hadn't received our documents - and yet they returned them to us much later in the process!). We were first of all turned down for an FSB account, but decided to appeal because we wanted new division of our business to be… Read Full Review

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★★★★☆

“FSB Business Account”

Written on: 14/09/2011 by cglover (2 reviews written)

I have banked with Lloyds TSB for the last 10 years and decided to move because of the expensive charges and poor support. I have been pleased with Co-operative so far. The staff are polite and helpful. I bank cheques at my local Post Office and they are in my account within 2 days. Pros; FREE banking for FSB members! Cons; online banking is basic, took a long time to switch and set up account… Read Full Review

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★★★★☆

“Pleased, after horrors from Gnatwest/RBS &...”

Written on: 13/09/2011 by johnhl01 (1 review written)

After unbelievably bad service with Gnatwest on every level and poor service with Alliance, The Co-op have not yet put a foot wrong. I find them polite and helpful and the new version of the website is fine, excepth that I cannot use that to pay overseas, so back to sheets of tiny boxes and the fax… Read Full Review

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★☆☆☆☆

“Took forever to open the personal account and I lost...”

Written on: 01/04/2011

Took forever to open the personal account and I lost count of the number of mistakes made. Terrible online banking services - both personal and business. For a caring and ethical bank they are shockingly quick to send unpleasant letters and apply charges. If there was another ethical bank I'd move like a flash… Read Full Review

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