Written on: 01/12/2013
I run a small Community Interest Company and have a Coop Account to service that business. Coop operate a weekday only service, I do most of my banking at the weekend. For the last three weekends I have been unable to access my account - there has been explanation why this is so. As a result I have had to take time of work on money, go through the lengthy sercurity checks to speak to CS only to find they have no idea why my account is blocked. The telephone banking service is cumbersome and... (read more)
Written on: 13/11/2013 by UNHAPPYCUSTOMER08 (1 review written)
Have been with the Co-Op since 2008 and initially their on-line banking experience left a little to be desired. Subsequent upgrades (about a year later) resulted in a great service. My issues tend to be regarding administrative ones. Simple things like requesting a second token so business partner could access on-line banking and changing address are far too difficult resulting in numerous phone calls and just wasting time. The worst for me was the most recent decision where the signature... (read more)
Written on: 14/10/2013
Moved to Co-Op many years ago, Originally very happy with service, good value & pay in cheques by post (postage paid) v.usefull for my business. Perhaps a small issue but has a big consequence. My token (the little keypad) that you need to log on, broke. There is no way to get onto online banking without, perhaps good for security reasons. However I phoned to get a new one, advised up to 5 working days. I said this was pretty poor as no way to easily pay bills & wages. I assumed this was... (read more)
Written on: 02/08/2013
I run an internet business and part of this involves buying internet services from companies in the USA. All too often, my debit card is blocked by Co-Op's fraud prevention dept. I then have to phone them up and invariably am put on hold until the call is answered. Like their online user interface, their telephone banking is hopeless. You first have to enter your account details and security code to be put through the the correct department. Then when they eventually answer the call, you... (read more)
Written on: 31/03/2013
Joined on the basis of their ethical stance leaving to go to another ethical bank (Triodos) which I use at work and is simply 100 times better for online banking. CoOp's business banking online is hopeless, difficult to navigate, slow, prone to freezing, with hardly any worthwhile features. If they were even nearly as good as the opposition I would stay with them but they ain't! (read more)
Written on: 25/03/2013
I have no problem with the bank except they took ages to set my company up, that put me in serious jeopardy as my client could have at any point decided not to pay. However when I got access to the online banking service I could hardly believe my eyes. It is the most ugly, archaic and confusing online service I have ever seen and I have been involved in online apps since the early 90s. For example if I list transactions it only lists the last 4. This is deceptive because at no point does it... (read more)
Written on: 25/02/2013 by menglish65 (3 reviews written)
Things did get a bit better... but now on the slide again. web site awful.. call center expensive and slow to answer. How be ethical when other banks offer paperless statements etc.. whereas Co Op still paper, and if like our business many foreign transaction that a letter comes each time.. why don't they update and have a web based foreign currency account section. I would change but is it better the devil you know, because there is few business account reviews that put there banks in... (read more)
Written on: 25/02/2013 by FearlessWorrier
I have been with Coop for over 12 years. Admittedly they have been very good generally through this time period while internet banking technology was in its infancy. Lately however, there clunky, difficult and very limited web and app offerings have been increasingly out of date and old fashioned when compared with more up to date offerings like First Direct or even established ones such as Intelligent Finance. In addition their stingy overdraft facilities offerings together with telephone... (read more)
Written on: 28/01/2013
I've been using this bank for my business account for over four years now as it was recommended by the FSB but their atrociously bad online banking is making me think of quitting. I like their ethical values but the website is a rip off, appallingly hard to use and un-user friendly. Add to that the difficulty of finding a branch locally and their not-particularly-helpful banking staff, I'd say to anyone not to waste your time with this bank and I will be leaving it soon. I stayed with it for... (read more)
Written on: 14/06/2012
No end of probelms with poor service. Initially their online banking was inacessable most of the time. That is nw OK, but I find things like their anti-fraud dept cancelling payments without bothering to contact us, foreign transactions not being done until a day or two later (once a 2 week delay was blamed on the world cup being on!), and general incompetence at anything other than the basic core transactions. They also decide on loans and overdrafts before asking you how much it is for,... (read more)
Written on: 07/06/2012 by truffledog
Banked very happily with First Direct for many years with no problems at all but when I became a Ltd Co thought I needed a grown up business a/c. Attracted by the free service, ethical banking and FSB endorsement, but it's been a disaster. It took a total of 19 working days from submitting application to getting a working bank a/c with c/q book, paying in slips etc. I couldn't raise invoices because I had no bank details to give my customers. Also, they lost the cheque I sent them to open... (read more)
Written on: 17/05/2012
I've been a Co-op business customer now for about 3 years, after signing up through the FSB. Not a smooth transition from my Nat West business account, but the draw of no charges and a financial 'bung' for customer loyalty every year was attractive. Now, being an 'internet/e-commerce retailer', pretty much everything I do is on-line. This is where it all fell down (and still falls down) with the Co-op Business Banking service. Their on-line systems are probably the worst I have ever come... (read more)
Written on: 25/02/2012
Been with coop for 7 years and on average 8k a month always in credit I have no loans or credit with them they declined me on a basic business account as my credit file has 1 late payment for my car insurance which I had stopeed And is now deleted as a mistake by experian. On average they have lost about 40 cheques which on numerous times was paid into post offices which made it so you have to travel in my case 100 miles each way to the nearest coop bank . Use this bank at your own risk it... (read more)
Written on: 11/10/2011 by hellywellyhx
FSB Business account - applied 19th July. Spent the next three months phoning the co-op every week, sometimes several times a week. Different person everytime, no continuation or knowledge or ownership about our case. Information was given to me that was untrue (that they hadn't received our documents - and yet they returned them to us much later in the process!). We were first of all turned down for an FSB account, but decided to appeal because we wanted new division of our business to... (read more)
Written on: 14/09/2011 by cglover (2 reviews written)
I have banked with Lloyds TSB for the last 10 years and decided to move because of the expensive charges and poor support. I have been pleased with Co-operative so far. The staff are polite and helpful. I bank cheques at my local Post Office and they are in my account within 2 days. Pros; FREE banking for FSB members! Cons; online banking is basic, took a long time to switch and set up account. (read more)
Written on: 13/09/2011 by johnhl01
After unbelievably bad service with Gnatwest on every level and poor service with Alliance, The Co-op have not yet put a foot wrong. I find them polite and helpful and the new version of the website is fine, excepth that I cannot use that to pay overseas, so back to sheets of tiny boxes and the fax. (read more)
Written on: 01/04/2011
Took forever to open the personal account and I lost count of the number of mistakes made. Terrible online banking services - both personal and business. For a caring and ethical bank they are shockingly quick to send unpleasant letters and apply charges. If there was another ethical bank I'd move like a flash. (read more)
Written on: 24/03/2011
I am a small technology consultancy business which turned over above £80,000 in my last accounting year. The business is basically me, and I mainly work on fixed term contracts or 3 months plus. I have been doing this for 25 years and business banking with the Cooperative since 1997. Unfortunately I haven't had a contract since October, but I have done a couple of small pieces of work, but the income was negligible. I have now managed to secure one for 3 months at £400 per day giving about... (read more)
Written on: 10/03/2011
I,m a new fsb/co op business account holder - lots of bad reviews on here but in my experience so far so good - leaving hsbc after 10years as they are useless / rip off charges and call centes in india etc abolutely no help when you need it - at least the co-op account is free (maybee my expectations are low) - most review issues with the co-op on here seem to be with their online banking which is a pity - if there are problems with it they should sort it out . hope I wont regret the move... (read more)
Written on: 10/03/2011
The total lack of professionalism in just about every aspect of the Co-0perative Bank is quite astonishing! It seems to be run by young people with little experience and zero interest in customer service. Setting up my account took months and the 'lad' handling my charge card application clearly had no business experience and a very condescending attitude. When my account was eventually set up - 5 attempts at getting the spelling of my business name right (it is very straighforward!) and... (read more)
Written on: 16/02/2011
Shocking customer service. We run a non-profit organisation and as such needed a simple current account for the business. Around 6 months ago they changed the security login procedure and we had to re-confirm our details. Ever since we have been unable to access our account through any other way than the cash point - requested new details twice and they have both somehow been lost at the bank - we have now closed the account and we would strongly recommend a person or organisation choose... (read more)
Written on: 06/01/2011 by J Manek (1 review written)
My internet bank account has been satisfactory for many years. My phone calls are answered politely and effectively. The password procedure works smoothly. They do not swamp me with bank charges and were compassionate enough to cancel my bank charge for bounced cheque when I explained the circumstances. I am very Happy with Co-Op bank and am moving my business bank account to Co-Op. I am delighted to find an ethical bank to be with. (read more)
Written on: 23/11/2010
As previous reviewers have said....... use at your peril.
The free banking and ethical approach seem attractice and was what attracted me but whilst the call centre staff are helpful they are utterly powerless to sort anything out. God help you if you forget your PIN number as there is no other security measure so your account is essentially locked.
As for the internet banking, well that should be a object lesson as how not to do something, I work in IT and keep wondering how someone could... (read more)
Written on: 17/09/2010
Banked With Co-Op business for almost 4 years now, tied mainly too the bank by outstanding borrowing. Have to say servive is terrible,the simplest of requests take weeks to process, and even thou I have a Clarity account and a so called personal account manaager, I have never been able to speak to them, or managed to get a call back off them. The staff are reasonably polite, but seem unable to process or deal with the simplest of request. No Branch support whatsoever, call centre staff... (read more)
Written on: 14/09/2010
Appalling! I transferred to the Co-op Bank on the promise of free banking from the FSB. Soon found out why it was free - no one would pay for such a dreadful service. The first cheque I paid in via their 'nominated post office' service went missing! It was cashed within 6 days from the customers account but didn't appear in my business account for nearly 1 month! I made 7 calls to the bank to trace it and got no help or support whatsoever. There was no communication from the call centre... (read more)
Written on: 05/09/2010
Coop Bank Business Banking
My family have been members of the Coop since the 1940s and I have used the business banking for my business for the past five years.
Online banking is an essential part of my business these days and the Coop online business banking service has always been useless.
However I put up with it due to my loyalty and the ethical policies.
We have long been promised an improved business banking service but now it has arrived it is far, far, worse.
They have... (read more)
Written on: 16/08/2010
DO NOT BANK WITH THE COOPERATIVE BANK.
This is the worst bank I have ever had the displeasure in bankign with. They are incompetant, the online banking doesn't work, they are slow, they lose letters. For a business, the online banking system OFTEN does not work.
Their service is APPALLING. I am in the process of migrating to another bank and can't wait for the day that this coop account is closed.
AVOID AT ALL COSTS (read more)
Written on: 08/07/2010
Sorry co-op so many issues with you that if we weren't such an ethically minded organisation we would of moved by now and sadly may still as your online system and correspondance is very poor.
I must say though the people I have spoke to in customer services have been polite nice people...just unable ot solve my problems sadly.
Written on: 23/06/2010
I love the Coop bank and its ethical stance on a range of issues. However I do require a bank to offer a proffesional or even a useable service to its customers.
The Coop on line business banking is an absolute waste of time. I have been with them for over 4 years - Over the last year over 75% of the time I have used the online service - the system has crashed.
When I have complained - there is always a promise of better service / new server in the future.
To date - late June the service... (read more)
Written on: 08/06/2010
It's June 2010, the oft-quoted go-live month for the Co-Op Business Bank's new on-line system. And we have ... ?
Nothing. Zip. Nada.
That's it, I've had enough.
Goodbye, Co-op; see you in Carey Street, no doubt. (read more)
Written on: 17/05/2010
We used to run our business account with HSBC. After suffering their Indian call centres and their robotic procedurised and ultimately ineffective help for 'non-standard' issues (we only ever phoned them for non-standard issues that couldn't be resolved by reference to the HSBC website), we decided to change to Co-op Bank. What a big mistake this was. The online system rarely works when we need it to - during 'busy periods' - ie all day, every day. The alternative is to phone them up and... (read more)
Written on: 04/05/2010
Reading through the reviews, I wish I'd done so before I opened account. As others, I was attracted by the ethical approach but I've wasted to so much time trying to get the system to work. It constantly crashes, today you can't make a future payment because they are upgrading in June (its May 4th!) and despite two years of complaining, it never gets sorted out. Today I made the decision: I have to move to a new account with a better online banking system. If you're reading this and are... (read more)
Written on: 01/05/2010
Trying to do anything online with this bank is incredibly frustrating. Like everyone else I was reeled in by the "ethical banking" thing, but every time I attempt even the simplest transaction I end up feeling extremely unethical. There isn't even any way to send them a rude email. I'd phone but I'm currently overseas and don't fancy paying to wait for ages in a phone queue. When I did phone to complain last year I was told they would be "getting a new internet soon"! Says it all really. It... (read more)
Written on: 27/04/2010
The free banking arrangements offered by the Co-operative Bank via the Federation of Small Businesses are a waste of time. My company's costs have rocketed over the last eighteen months as a direct result of resources expended in trying to work with this bank's appalling online system (it is entirely inappropriate to use the word 'service'). Why the FSB are still promoting the Co-operative Bank, God only knows. Previously, we were determined to ditch LTSB because of a fundamental difference... (read more)
Written on: 26/04/2010
For some reason somebody has given Co Operative business banking 5 stars which has given it currently a 1.3 ratio, if there were minus stars I'd give it 5. Really disappointed with the 'Online' banking it's an absolute joke of a system and completely unsecure. (read more)
Written on: 31/03/2010
Just awful. Cannot log on at the moment. Is there a page saying 'Please log on again at a later date because the site is down?'. Nope. Just try to log on and get an 8712 error... Phoned them, was told system is down and that a new system would be implemented soon. They said this 2 years ago. it is not acceptable. I would say on average I get system errors thrown back at me 90% of the time I use it.
Trying to transfer monies usually takes 5 attempts as it normally crashed with 'Corba'... (read more)
Written on: 23/03/2010
I could not agree more with the other reviewers. I chose to use Co-op because I agree with the ethics, but the fact that they are ethical is no excuse for being absolutely awful. The only interface I ever actually use is the internet banking and it is unbelievably bad. It manages to have security procedures which are simultaneously weak AND burdensome (it requires only a password, but wants you to constantly change it), which is quite a feat. It looks like it was designed by a 3-year-old,... (read more)
Written on: 09/03/2010
the business internet banking site is a complete joke.. just a username and password required to log in, & username is set by them, and is.. wait for it.. my name.. it is without doubt, the worst ever website in the history of the internet, & offered as a suitable business account by the FSB, is truly shocking. It's so slow & clunky, that the words slow & clunky need to be redefined. If you run your own company, then don't touch them with a mile long barge pole, or even look in the co-ops... (read more)
Written on: 22/01/2010
Took 6 weeks to set up account. Other banks will do it on the spot.
I have forgotten my password and cannot access my account because they are insisting on a passcode that is not set up. I have had to wait for a form to be posted. I posted it back Monday. Now Friday and they have no record of it.
I chose them because of their ethical policies but first I need access to MY money. (read more)
Written on: 19/01/2010
Dreadful customer service and antiquated systems! I've been trying to change the address on my account for over a month. I've sent 3 letters, one by recorded delivery, and they still claim not to have received any of them. They refuse to change it over the phone or on the website as they are "not secure" despite, passwords, security questions. I had my cards stolen at the beginning of December 09 and I'm sitting here on the 19th January with no replacement cards! All the other banks I deal... (read more)
Written on: 05/01/2010
Simply the worst internet bank in the world. Unable to log on today so I rang the helpline number and was told the main computer systems were down because of the snow!!!
I have only ever been able to log on once - every other time I have to go through the helpdesk as the system never accepts the latest password. They now have a dedicated phone line just to log customers on to their accounts. Truly, truly terrible.
It is not a big help when you can get online. Their interface was put together... (read more)
Written on: 01/12/2009
Terrible. I have been with them for three years, but am about to sell my business, so it isn't worth changing accounts. Their website is very poor, but most importantly, half the time it DOES NOT WORK. I haven't been able to withdraw funds for over a day, because their server has bugs in it and keeps bringing up an error code (nothing to do with my PC or browser, it's part of their system.) Earlier this year they had the cheek to send me a letter (and presumably all account holders)... (read more)
Written on: 26/11/2009
Shocking - I moved from HSBC to the co-operative bank with my business account because I was a happy customer with smile - also part of the co-op bank.
The web interface is horrific and I have suffered it for 4 years. An average salary run for my 6 employees takes me an hour or more! org.omg.Corba no resources ...
I have written an e-mail to the IS Director which of course was not answered, and complaints on the phone are answered with the usual "we are working on it".
No you are... (read more)
Written on: 25/11/2009
terrible - slow and crashes all the time. Really bad for business! (read more)
Written on: 14/11/2009
That's why they have been featured on Radio 4's Moneybox programme today.....so many account holders have complained.
Why go to the BBC? Because Co-op do not respond to written or email complaints about their shambolic web and phone service.
It is not ethical for them to add new account holders when their service does not work. It is not ethical for them to pretend everything is OK and ignore the damage they are doing to their account holders businesses.
Ethical? They pick and... (read more)
Written on: 13/11/2009
Don't understand these bad reviews - every bank may have an off day but in terms of overall customer service the Co-op is excellent. The staff really care and on one occasion they called me, told me they had made a mistake on my business account, that they had put it right and had credited my account with £25 for the trouble - if you can find one other bank (anywhere in the world) that would do this then I'll eat my computer!
Their internet banking has had its problems but they tell me that... (read more)
Written on: 10/11/2009
I love the co-op. I have my personal accounts with them and the internet banking _for the personal login_ is fantastic... straightforward and fast.
When I moved by business accounts over from HSBC I was expecting the same high standards. NO CHANCE!!!
Shockingly slow! It is almost a joke. Slower than dial-up. Feels like im in the 80's.
I have to send _a fax_ (yeah, exactly, what the hell is a fax?!?) to send international transfers... nightmare given that I do this about 5 times a... (read more)
Written on: 10/11/2009
Awful, awful website. I'm really not exaggerating.
It's always been slow and frequently stopped displaying my balances and transactions, but it's now been properly broken (error messages and crashes) for over a week. A whole week!!! I get mildly annoyed if my free email account goes down for a few minutes but these people have thousands of pounds of my money in their system!
They obviously don't think that on-line banking is very important to business customers so I strongly advise you not... (read more)
Written on: 05/11/2009
It is early days and I've been spoiled by the far superior RBS and Smile internet banking experiences on a personal level and the Coutts and NatWest ones which a couple of clients use.
My Co-operative Bank Business account has been open for about 2 months now and the internet banking details have only just arrived despite promises that the transition from my thankfully still functioning RBS business account would be quick and seamless. I just thank my lucky stars that I didn't elect to have... (read more)
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As rated by real users
"Constant & unresolved problems." Read More
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