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| Customer service | 0.9/10   |
|---|---|
| Value for Money | 1.1/10 |
| Overall rating | 0.8/10 |
Full review by
Guest.
on 13th May 2008
User Rating : 1
Respect :
0
Good Points: Fairly good internet banking.
Bad Points: Non existent relationship with my manager.
General comments: I was with Bank of Scotland for 5 years and for first time I've been asked to provide bank reference which came bad for no reason. I always paid and never went into nagative balances, so this reference was a shock to me and I will change them ASAP.
Guest.'s review and ratings | 58 words
Review by
Guest.
on 12th Apr 2008
User Rating : 2
Respect :
0
Abysmal communication. Have tried to open total business account but no one calls back. I have called four times and told someone would be in contact. I Have been told that managers are being told to discourage existing Scottish BOS customers to open this account as it is designed to attract English custom!!!!!!!!!!!!!!!!
Guest.'s full review | 63 words
Review by
Guest.
on 6th Mar 2008
User Rating : 0
Respect :
0
Our Bank of Scotland Business Bank Account 'relationship' manager - is useless he has never contacted us. We tried to expand our business twice in fact and asked for help. How silly of us to ask for help! In return when we eventually got to speak with him on the first occasion it was too late and we had missed the boat. On the second occasion we tried to expand, he never came back to us. We rang again and still no joy. We sourced funding elsewhere. We are now in the process of incorporating and ...
Guest.'s full review | 169 words
Review by
Guest.
on 19th Feb 2008
User Rating : 0
Respect :
0
I would never recommend them and am looking to leave after only 4 months. Absolutely atrocious customer service. Long long delays and unhelpful people.
Guest.'s full review | 33 words
Review by
Guest.
on 12th Dec 2007
User Rating : 0
Respect :
0
If BOS customer support is this bad then it does not bode well for anyone who opens an account with them.
I Visited the BOS web site to download a brochure to review detail T&Cs for the BOS Total Business bank account. Unfortunately the web based system advised new customers should contact a Branch. As a result, I tried calling the branch to set up an appointment to discuss opening a new account. Sadly I had to do this via a call centre. Before I could make an appointment to talk to the bra ...
Guest.'s full review | 307 words
Review by
corrinne
on 21st Aug 2007
User Rating : 0
Respect :
0
The Business Banking Service at Bank of Scotland is terrible! They didn't even send out cheque books on time!
corrinne's full review | 19 words
Review by
carlhall1961
on 23rd Mar 2007
User Rating : 0
Respect :
0
No good comments to make about the Bank of Scotland Business Bank Account!
I am looking to change very soon. I have had enough! They need me more than I need them.
carlhall1961's full review | 191 words
Review by
Beritk
on 2nd Mar 2007
User Rating : 0
Respect :
0
If you are looking for a bank which are there to help you don't go for this one.
Beritk's full review | 124 words
Review by
malcolmwebberley
on 29th May 2006
User Rating : 1
Respect :
0
I have banked with Bank of Scotland online for many years; both personal and business, and it used to be very good. It all went rapidly down hill after the merger with Halifax. I now have to use two different websites for business and personal banking.
malcolmwebberley's full review | 105 words
Review by
stevehem
on 13th Feb 2006
User Rating : 0
Respect :
0
I wanted to move my account from Cater Allen to a Bank of Scotland Business Bank Account, because they didn't have any kind of online banking (telephone only). I already had a BOS account, which was set up fairly painlessly, so I imagined that this would be the easiest option.
I applied to open the account, provided my ID and met the bank manager. Then silence. About one and a half months has gone by. We have left several messages a week on her voicemail (only phone number given was a mobile ...
stevehem's full review | 155 words
Review by
fifelass
on 20th Jan 2006
User Rating : 0
Respect :
0
I have banked with the Bank of Scotland for 25 years. I have a new business that has just started trading. When I applied for a simple business account, it took the Bank of Scotland 3 weeks to contact me, only to then refuse me an account, even though I have no adverse credit and did not want any credit from the Bank of Scotland. The banks failure to open my account has cost my small business money and reputation.
fifelass's full review | 92 words
Review by
davenew2
on 4th Nov 2005
User Rating : 0
Respect :
0
My complaint with Royal Bank of Scotland is at the most basic level. A Bank is there to pay in and withdraw money. I pay in at my local Halifax. If I get a cheque payable to my company I hate it as the staff at Halifax do not understand the system and make me feel I am a nuisance whenever I pay in. Today they refused to accept a cheque as they had changed the system again and I did not have the correct paperwork. I was told that I needed to speak to my business manager. When I told them I woul ...
davenew2's full review | 140 words
Review by
Holmesdale
on 28th Oct 2005
User Rating : 0
Respect :
0
Abysmal lack of communication from the Bank of Scotland.
Holmesdale's full review | 12 words
Review by
PedroHF
on 15th Mar 2005
User Rating : 0
Respect :
0
I'm an IT contractor working from home. Bank of Scotland internet banking worked well for me. Until the day that I mistyped my username, twice. My account was locked out. I then phoned the helpline. I couldn't remember the telephone password. I "failed" the password and BoS then told me that my internet account and telehone banking accounts were frozen and that I would have to re-apply in writing using the forms that they would send me to re-open my accounts!!!!!
10 days later I received the ...
PedroHF's full review | 168 words
Review by
pnadin
on 29th Nov 2004
User Rating : 10
Respect :
0
Royal Bank of Scotland
Having run our business current account from Barclays for a number of years along side a deposit account at Bank of Scotland, our service at Bank of Scotland has been excellent, with red carpet treatment from our bank manager.
I was suprised to see negative reviews on this bank which is what motivated me to add my review.
pnadin's full review | 82 words
Review by
pkwouters
on 8th Oct 2004
User Rating : 0
Respect :
0
Lack of communication & support from our Bank of Scotland Business Bank Account team bank manager led to an unforeseen minor overdraft (after spending 2 years seeking a small overdraft account of £2500, with NO response to our many phone calls!) no INTERNET banking forms sent & not operationalised despite this request 5 years ago at our initial face-to-face application at Dundee branch. Horrible unorganised chaotic not supportive customer service. This minor overdraft resulted in visa paym ...
pkwouters's full review | 125 words
Review by
craigroberts
on 25th Sep 2004
User Rating : 0
Respect :
0
I am a current Halifax/Bank of Scotland customer and my wife works for the halifax at their head office. I went to open a business bank account WITHOUT asking to borrow anything and was placed in an office and given a phone to call the business banking call centre, some further info was required and this was promised to be handled by my branch who promptly forgot and then became obnoxious when I complained. VERY POOR customer service, I have now closed all my account and moved my mortgage away f ...
craigroberts's full review | 98 words
Review by
Tracys811
on 23rd Sep 2004
User Rating : 0
Respect :
0
Spoke to a guy in Bank of Scotland call centre re opening a Business Bank Account. I asked if I could arrange a meeting with someone in branch to go over business plan etc but was told this was all done over the phone now. Took very little details from me and read the usual data protection stuff to me as in his script and was told someone would be in touch. Received a letter the next day telling me that unfortunately they had decided to decline my request!! Very poor customer service as far as I ...
Tracys811's full review | 119 words
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