Bank of Scotland Business Bank Account Reviews

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Bank of Scotland Business Bank Account

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Latest Reviews

★☆☆☆☆

“Bad Cutomer service - Worst Business banking”

Written on: 20/05/2014 by A.Razzouk (1 review written)

I am having personal account with BoS since 2009. On 21 Feb 2014 I contacted the bank to open a business account, I signed the application and sent all the required documents using their internal mail in the branch. Until today 20th May, they could not open the account for me. They lost the documents that I sent to them, and I had to send same documents 3 times. I did 3 complaints about that, and the senior complaints officer admitted that they have a problem in the business department but she… Read Full Review

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★☆☆☆☆

“3 hours wasted trying to carry out simple task”

Written on: 28/04/2014 by Owdboots (1 review written)

Tried to make an internet payment to a new supplier but the account name only allows for 12 characters. Tried to get some help by phone and trouble from the start. A robot asks you to speak certain characters from your password, which it never seems to recognise. A robot then asks why you are calling, but doesn't see to recognise "to speak to a human being". After being serenaded by canned music, eventually told by another robot that they are very busy and current waiting time is 5 to 10… Read Full Review

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★☆☆☆☆

“Bank of Scotland Business Account”

Written on: 25/02/2014

Starting up a one man consultancy business and applied on line to BOS on 14th January 2014. 6 weeks later they still can't tell me when it will be open. Even when it is opened the account is locked until they do verification - on information they received a month ago. Go somewhere else - but check carefully on how long it will actually take to open… Read Full Review

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★☆☆☆☆

“Terrible Bank, Would Not Recommend”

Written on: 03/10/2013 by georgetronan (2 reviews written)

Terrible bank, but I suppose probably lie the rest of them. All we can say is that it took 3 + months to even get our online banking sorted, so next time we’ll stay with NatWest… Read Full Review

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★☆☆☆☆

“Worst experience of my life”

Written on: 02/09/2013 by stevencairns88 (3 reviews written)

Bank of Scotland Business has been the worst experience of my life. The opening procedure was an utter joke. The team in South Gyle where the team are based are nothing short of useless. They made a multitude of errors when opening the account from losing paperwork to countless failures to call back. This meant we did not have an active bank account for opening our hotel. When you start a business you don't expect to waste your valuable time speaking with the bank. Think again with this lot… Read Full Review

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★☆☆☆☆

“BOS poor business support”

Written on: 11/07/2013

A very very poor service, advice given by help desk is not condusive to standard business practice demonstrated complete lack of customer service experience would recommend anyone to give a wide berth… Read Full Review

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★☆☆☆☆

“Don't do business with BOS”

Written on: 22/05/2013

Been trying to open a business account since 29/03/13 they don't contact you then make you wait for ages on hold to talk to them. The accounts opening team don't have a clue about business and just lie to you when you ask questions. No idea what's taking them so long to open a basic bank account for a limited business? They told me the account would be open in ten days and silly me I have been taking payments from my customers only to be told today 22/05/13 that the payments won't go into the… Read Full Review

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★☆☆☆☆

“awful”

Written on: 13/05/2013 by pabloc (1 review written)

now 35 minutes into a call centre queue. they said it would be 10 minutes. i think the one person has probably gone home or for a fag. if the automated intro was not so awful i would give up. typing with one hand, hence no caps. time to close this account. gone to pot under public ownership - pity. customer for 10 years. cannot be doing with this… Read Full Review

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★☆☆☆☆

“One word for Bank of Scotland - AVOID.”

Written on: 19/04/2013 by bos_sucks (1 review written)

We have banked with Bank of Scotland for over 16 years. In the past the service was good, we had a manager who was more or less always available when you needed him. This all changed in 2010 when our manager was made redundant and our account taken over by what they now call a Relationship Manager. This is the biggest joke ever. There is NO relationship with this man. He doesn't answer his mobile phone, doesn't respond to numerous voicemails you leave him and has no landline number. There… Read Full Review

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★☆☆☆☆

“Business Banking website down for days”

Written on: 30/03/2013 by JohnChallis100 (1 review written)

The online banking website has been unavailable now for six days (from 26th March to 30th March 2013) and it is still down now. The site is completely unavailable - returning a 404 Not Found error. How am I supposed to run a business - page wages etc - with no access to banking facilities ?… Read Full Review

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★☆☆☆☆

“A Bank, really!!!”

Written on: 14/03/2013

We have been BoS business customers for 25 years, and I can't believe how poor the service has become over the last 2 years or so. I have no issue with local branch staff, who are usually very helpful. My wrath is reserved for the head office people, they have no interest whatsoever in my business. it is impossible to contact my relationship manager (whatever that means) by either phone (unless you wait in a phone queue for ages once it took 45 minutes) or email. Over the last 6 months I have… Read Full Review

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★☆☆☆☆

“DO NOT USE BOFS”

Written on: 18/01/2013 by wheelyneil (1 review written)

Ridiculous call centre delays - almost impossible to speak to a human. If you finally get through, the staff are not in the slightest bit helpful in resolving problems - it's always the same story - they can't help as it's not their department and the people you want to speak to are not available. utterly useless. DON NOT USE THEM IF YOU VALUE YOUR MONEY!!!… Read Full Review

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★★☆☆☆

“Problems with receiving euro account statements abroad”

Written on: 01/12/2012

For more than two years now the Bank of Scotland has been unable to deliver monthly statements on my euro account to my address overseas. This is more or less since the Lloyds Bank takeover. The Bank of Scotland has been unable to find out why this is happening. All other statements and documents arrive in good order. I have to request a euro statement each month by telephone! I have recently discovered I am not the only person in this situation… Read Full Review

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★☆☆☆☆

“Do not use BoS!!”

Written on: 27/01/2012 by b16jim (1 review written)

Started up my business using the Bank of Scotland. Very easy set the account up and initially the online banking was good. But this is where unfortunately the good news ends. The BoS has never showed any interest in my business, our growth, our requirements. The Business Account Managers (you will probably have a few as they seem to change frequently) don't have a grasp of your business and to be quite honest, don't seem to care. Information or help is poor and if you require any financial… Read Full Review

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★☆☆☆☆

“Bank of Scotland are Rubbish”

Written on: 12/12/2011 by krikoman (6 reviews written)

Like many here, very disappointed that the recent Sept.2011 changes have completely wrecked the ease of use of their E-Banking service and the total lack of interest show by my "Account Manager" for whatever use he is. There is no other way to contact them other than by phone (local rate) obviously not a free phone number. Just opened an account with Santander and unfortunately that appears to be as bad as BoS!! To make a payment you have to enter the details every time if you want to change… Read Full Review

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Webperson's Response to krikoman's Review

Written on: 20/01/2012

HSBC online banking is easy to use and good. Their customer service I wouldnt rate though, but if you dont have to speak to anyone, then HSBC is good.
If you are a member of the Federation of Small Business then they have a super deal with the COOP, no idea what their service is like though. Its worth asking around.

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★☆☆☆☆

“LACK OF INTEREST IN RESOLVING PROBLEMS”

Written on: 24/11/2011 by MELVYNHOLMAN (1 review written)

I had wrongly paid in £22000 into the bank on credit slip we had never used but had put correct sort code and account number onto slip,I had also put company name and bank details onto cheques after numerous phone calls and being told different stories, it was put under investigation when i checked what was happening i was told the money would be in a suspense account somewhere with many other peoples. The investigation was suspended and i was not told. My account manager who appears to have… Read Full Review

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★★☆☆☆

“Bank of Scotland don't listen to customers”

Written on: 19/11/2011 by jmrackowe (14 reviews written)

Bank of Scotland have just changed their business banking statements. They now send out 4 or more pieces of paper where they used to send just 2. The same information that has been provided for years on 2 sheets is now spread out over more paper. The back of each sheet of paper has identical pre-printed 'Useful information' on every single sheet. So much for having an environmental policy! I asked customer services whether there had been any consultation with customers on the new statements. I… Read Full Review

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★☆☆☆☆

“Poor website, long phone delays, limited service”

Written on: 12/09/2011 by ioncube (1 review written)

Bank of Scotland today gave internet banking a "New Look" (to use their phrase), which in our case meant that there already appalling website would now not even show our bank statements and transactions. Waiting to contact someone on the telephone took 15 minutes, they confirmed that 40% of complaints they'd handled were from customers with a similar problem, and they then transferred me to the Lloyds part of the business who could not access account information for the Bank of Scotland… Read Full Review

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★☆☆☆☆

“Very poor indeed. My online banking was suspended 2...”

Written on: 16/03/2011

Very poor indeed. My online banking was suspended 2 weeks ago due to misunderstanding and despite numerous calls and form filling I am still locked out. The first set of forms took over a week to arrive, you then have to send them back, they check them, send out more details, you have to call and then they send out yet more details before you can access your account again! Interest rates are shockingly poor and even asking simple questions of their customer service - for example - what is my… Read Full Review

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★☆☆☆☆

“I don't know whether this bank is devious or just...”

Written on: 04/03/2011 by madterrier (5 reviews written)

I don't know whether this bank is devious or just plain incompetent. But either way, it's a mistake to bank with Bank of Scotland.

I too fell for the interest paid on current account balances ploy. Since then it's been stopped, put back on the wrong rate, then stopped again. Every little thing, whether that is a certificate of interest for tax, a statement, or even trying to find a 'relationship manager' to speak to is too much trouble for them. They don't know my name, call me Mr [insert… Read Full Review

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