Royal Bank of Scotland Business Bank Account Reviews

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1.2 stars
Average rating for this product is: 1.2 out of 5

From 3 ratings and 16 reviews

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Average Ratings for Royal Bank of Scotland Business Bank Account

  • Customer service1.2 stars
  • Value for Money1.4 stars
  • Reviewer Ratings1.1 stars
  • Overall Rating1.3 stars

16 Reviews For Royal Bank of Scotland Business Bank Account

  • Guest 17th Nov 2009

    Reviewer rating: 1 stars


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    This bank loves to make you have things that you don't want!! - and then the service thay insist you have doesn't work properly. My business credit card has just been chopped (despite have 2.5 yrs left on it) because I didn't OPT OUT of having a new kind of card that I didn't ask for or want. On the run up to Christmas they have given me a whole load of work to change card details with suppliers. Similarly I have to have a Business Account Manager who is never there, does not respond, cost me money by not paying off a loan when asked to do so etc.... Some things they do well, but at the moment I am annoyed and stressed so I shall just sound off!

  • Guest 9th Nov 2009

    Reviewer rating: 1 stars


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    Communication at RBS is the worst I have ever experienced. After trying to get hold of my business manager for 3 MONTHS, finally insisted on an appointment which was cancelled by the business manager at 2 hours notice. Insisted it went ahead - the result.. the business manager has just written to say they are CLOSING my business account in 30 days due to A LACK OF COMMUNICATION!! Maybe I am not the sort of business customer they want as I require no borrowing and won't be contributig to them hit ...

  • Guest 15th Oct 2009

    Reviewer rating: 1 stars


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    Poor: totally unresponsive (still not spoken to business manager despite numerous messages left), branch staff brusque and lacking in knowledge, expensive for what they offer. Would I rely on them? Are they a partner to help build the business. Absolutely no way.

  • Guest 4th Aug 2009

    Reviewer rating: 1 stars


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    Royal Bank of Scotland online services are poor, the debit/credit system is designed to generate fees - like applying charges at the end of the banking day after you've checked the balance, so the next day you discover you've been overdrawn... by the bank.

    The branch knows nothing about your account - everything seems to be controlled by 'the system'. When seeking help, the staff seem to want to get you off the phone as fast as possible.

    There must be a better choice than this. ...

  • jaxprescott 9th Jan 2009

    Reviewer rating: 0.5 stars


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    I had a loan that I paid off early. When I came to work out the interest, it didn't tally with theirs. I spent a year trying to get them to explain. First of all they told me they didn't produce statements. Then they told me because it had been paid off they couldn't print it off their computer. Then they couldn't find the loan agreement - and then, get this, not only could the branch person in charge of loans, but even the branch manager couldn't tell me how the loan interest was worked out. Th ...

  • cirrus1 30th Jul 2008

    Reviewer rating: 0 stars


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    I have been a RBS business customer at the Richmond upon Thames branch for over 16 years & have used most of the banks services during that time. For many years I enjoyed an excellent relationship with my business manager who showed interest in my business and was always helpful, polite and had superb communication. Not any more. The rot set in with the merger with Nat West, he left, along with all the long term helpful counter staff. The service is now so bad it defies description, the staff se ...

  • bapearse 10th Mar 2008

    Reviewer rating: 0.5 stars


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    Royal Bank of Scotland Business Bank Account is a prime example of what happens when a bank gets so big it has no idea what is happening within its own walls.Don't waste your time and money!

  • oberlate 12th Feb 2008

    Reviewer rating: 1 stars


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    I've not had any problems with this account until they started a monthly charge. Since others offer free banking I have now closed this account.

    It's about time banks earned their money by accruing the difference between their savings and lending rates without greedily imposing ridiculous charges.

  • Daveat123 3rd Feb 2008

    Reviewer rating: 0.5 stars


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    General communication is very poor at Royal Bank of Scotland, trying to get information from them very difficult. For example, I've been trying to get information on automatic transfer of money between accounts, but without success so far. Even though this was recommended by them.

  • Guest 12th Jan 2008

    Reviewer rating: 3.5 stars


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    Was recommended RBS by a friend who banks with them in business. Met the business manager and went through all the forms. Bit of a pain getting all the IDs but once set up, all appears to be running fine. Service and competence seems to vary considerably between branches - my branch seems business aware and we discussed accepting credit card payments etc. Another branch which I had to use to get some documents forwarded seemed to have problems working the photocopier (put the paper in and press ...

  • Greenfingerz 26th Nov 2007

    Reviewer rating: 0.5 stars


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    The 'free' banking might seem attractive, but it is not worth the savings

  • lifeishell Rank: Lance Corporal 1st May 2007

    Reviewer rating: 4 stars


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    Very Flexible when you go overdrawn. They don't bounce anything, but still charge the £30, to a maximum of £120 in any month and call it management fees. The main drawback is all their charges from overdraft fees to interest charged on the overdraft, and charges for every item of banking I do with my Royal Bank of Scotland Business Bank Account, whether it be direct debits, cheques or deposits.

  • notria 11th Oct 2006

    Reviewer rating: 1 stars


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    The staff you talk to know very little. This bank has lost my letters, cheques and mortgage application forms to name a few things. I handed a letter into the bank 8 weeks ago. Royal Bank of Scotland have now said that this would have been sent to head office to provide better business bank account customer care. Needless to say, with this bank I received no reply, despite sending a reminder 4 weeks ago.

  • Stuart Graham 18th Jul 2006

    Reviewer rating: 1 stars


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    I am coming up to the end of my 1st years free banking with the Royal Bank of Scotland business bank account, but I'm not happy with the charges that are soon to kick in, so I will be looking elsewhere.

  • mirto 2nd Dec 2005

    Reviewer rating: 0.5 stars


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    This is particular to the Royal Bank of Scotland business banking direct accounts only, and branch accounts may be better. But the business banking direct group is a low fees account. I found this group full of incompetent staff and bad customer service.

  • faither Rank: Lance Corporal 26th Jun 2004

    Reviewer rating: 1 stars


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    Royal Bank of Scotland - Starting a new business a year ago, I was keen to get a bank which would be supportive and for that reason chose the RBoS which claimed to have a dedicated manager who would understand my needs.
    As my business developed, it became clear that anything out of the ordinary such as foreign currency transactions were beyond the ken of "my" manager and often I ended up driving 15 miles into the bank and simply being handed a leaflet.
    The internet service is very limited and ...