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Written on: 02/06/2014 by usCarey169 (1 review written)
Business banking with RBS hugely disappointing. We were promised a bank account in 3days, 6wks later after continuously trying to access our bus bank manager to query why we hadn't yet received our account details, incidentally this was the same bus bank manager who 6wks before had promised he would always be contactable (one year on we have yet to speak to him!), I called into the bank to say we had customers trying to pay us but embarrassingly we have no account could I please make an… Read Full Review
Written on: 25/05/2014 by MillerD (1 review written)
I opened a business account at RBS and received all the introductory material in the mail. However, I was unable to get online account access, which is very important to me, as my business is internet-based. I called several times and was finally told that I needed to provide more material for proof of address. I brought a few of the things listed to my local RBS branch. No effect. I paid two visits to the city centre branch with more proof of address. I still couldn't access my account. At… Read Full Review
Written on: 25/02/2013
Listen, ISubmitted by Anonymous on Thu, 08/27/2009 16:47.Listen, I also credit this [censored] bank. Threatened by the cortus, mol property taken away. I 7000 USD took their, and now with their penyami and fines should have a car. Absolutely crazy!!!!! I asked me to renew the contract no!!! We, they say ... that's paying them to 50 USD / month. Also think, can not pay at all?… Read Full Review
Written on: 10/11/2012 by dangermousette (8 reviews written)
The Royal Bank of Scotland (RBS) are a complete joke of a bank. I rang their business account centre three weeks ago in order to open a Business Account. They spent over 30 minutes on the phone, and then told me that a local manager would ring to finalise the process. He didn't ring. So I rang again last week, and spend a further 25 minutes going through my details again. Again, they told me a local manager would ring to complete the process. Again I heard nothing. So yesterday I telephoned… Read Full Review
Written on: 02/10/2012
I tried to open a business account in Barclays in Soho Road and they ask me a prove of identification. I showed to them my ID Card the only prove i have from my identification because Im a member of a european country , and they say NO ! we just accept passports !! This is a nonsense because every branch they ask ID card or passport ... The atitude from them it is a racist atitude , beware eurpoean people from soho road barclays they do not accept europeans id cards !! And if you go in there… Read Full Review
Written on: 18/09/2012
After more than 20 days for open a account and see all the imcompetence from the staff they call to say NO ... They want big business and rich people for put millions in RBS bank !! RBS EVEN DONT DESERVE ANY STAR FOR OVERALL RATING IS MORE THAN TERRIBLE !!… Read Full Review
Written on: 19/09/2011
BOS made changes to their system and from 12th September until now 19th September I have no online access. Basically my business in on hold and the do not give a damn. They state no idea when it will be fixed. If BOS own business accounts were locked for this long there would be hell to pay. Too big and do not care about anyone but themselves. Over six hours on the phone last week and no result - do not bank with them… Read Full Review
Written on: 03/05/2011 by gayathrimanoj (1 review written)
One of the worst banks is the royal bank of scotland. They need to go in for a brand change and a change of name...because there's nothig royal about it except the let down!!
they say royal ditch! Royal goof up...then the name is apt.
Tried their netbanking (from India)to redeem my points of 2700 equaling 2500 rupees, and i get an error screen saying not enough points, following which my balance of points show 57!!!
When i called to chk what happened to my 2700 points, i am told it is a… Read Full Review
Written on: 26/01/2011
The customer service is the worst I have ever ever EVER experienced. I am in total shock and I even just had someone snigger at me down the phone wish I had taken his name.
I only asked why the @RBS email address advertised online isn't working to be told it should be natwest.com.
I have been with RBS as a personal banker for 20 years and am always impressed but since joining RBS (Nat west) Business Banking I am utterly shocked at how badly and uncoordinated it is, its so… Read Full Review
Written on: 26/10/2010
This is the most useless bank I've ever had the misfortune of dealing with. The business team are rude, arrogant, unhelpful, sarcastic and generally a complete bunch of self absorbed incompetants. The progression of my business is hampered by this bank and not because they won't help with lending, it's because they can't carry out the simplest of tasks like cheque handling, electronic bank transfers etc. But most of all it's the attitude of this bank that really upsets me… Read Full Review
Written on: 28/07/2010
Terrible, terrible, terrible! I have banked with RBS Business Bank now for around 4.5 years and I have finally had the last insult so will be moving my account. From opening the account years ago to now, the customer service and support has been AWFUL. I have had to change business managers three times now as the managers were so unresponsive and unhelpful. I have actually filed a complaint with the Ombudsmen as after sending a 2 page complaints letter AND a stack of emails (around about 30) to… Read Full Review
Written on: 26/07/2010
Been with rbs 2 years now, no problems, quick efficient phone calls make tranfers etc hassle free, they even stoppped my card when i spent large amounts at a trade show, i had to call and prove who i was to unlock further spending, new cards are sent promtly if required and security fob is handy as it can be attached to keys(i lose my barclays card reader)... my only complaint is the charges have now kicked in and i dont really want to pay them as there is so many free banking offers around… Read Full Review
Written on: 20/04/2010
Lack of communication.
My business manager never answers his phone and it goes straight to voice mail. I was really annoyed when RBS never told me about my new business manager as the last one left.
I never got a call, email or nothing through the post.
Very poor to use, I was getting 1yr free charges and they didnt apply it at the start so I was getting charged, took around 3 months just to get arrears paid back.
I have closed my account but they have still gave me access to the online… Read Full Review
Written on: 17/11/2009
This bank loves to make you have things that you don't want!! - and then the service thay insist you have doesn't work properly. My business credit card has just been chopped (despite have 2.5 yrs left on it) because I didn't OPT OUT of having a new kind of card that I didn't ask for or want. On the run up to Christmas they have given me a whole load of work to change card details with suppliers. Similarly I have to have a Business Account Manager who is never there, does not respond, cost me… Read Full Review
Written on: 09/11/2009
Communication at RBS is the worst I have ever experienced. After trying to get hold of my business manager for 3 MONTHS, finally insisted on an appointment which was cancelled by the business manager at 2 hours notice. Insisted it went ahead - the result.. the business manager has just written to say they are CLOSING my business account in 30 days due to A LACK OF COMMUNICATION!! Maybe I am not the sort of business customer they want as I require no borrowing and won't be contributig to them… Read Full Review
Written on: 15/10/2009
Poor: totally unresponsive (still not spoken to business manager despite numerous messages left), branch staff brusque and lacking in knowledge, expensive for what they offer. Would I rely on them? Are they a partner to help build the business. Absolutely no way… Read Full Review
Written on: 04/08/2009
Royal Bank of Scotland online services are poor, the debit/credit system is designed to generate fees - like applying charges at the end of the banking day after you've checked the balance, so the next day you discover you've been overdrawn... by the bank.
The branch knows nothing about your account - everything seems to be controlled by 'the system'. When seeking help, the staff seem to want to get you off the phone as fast as possible.
There must be a better choice than this… Read Full Review
Written on: 09/01/2009 by jaxprescott (1 review written)
I had a loan that I paid off early. When I came to work out the interest, it didn't tally with theirs. I spent a year trying to get them to explain. First of all they told me they didn't produce statements. Then they told me because it had been paid off they couldn't print it off their computer. Then they couldn't find the loan agreement - and then, get this, not only could the branch person in charge of loans, but even the branch manager couldn't tell me how the loan interest was worked out… Read Full Review
Written on: 30/07/2008 by cirrus1 (1 review written)
I have been a RBS business customer at the Richmond upon Thames branch for over 16 years & have used most of the banks services during that time. For many years I enjoyed an excellent relationship with my business manager who showed interest in my business and was always helpful, polite and had superb communication. Not any more. The rot set in with the merger with Nat West, he left, along with all the long term helpful counter staff. The service is now so bad it defies description, the staff… Read Full Review
Written on: 10/03/2008 by bapearse (1 review written)
Royal Bank of Scotland Business Bank Account is a prime example of what happens when a bank gets so big it has no idea what is happening within its own walls.
Don't waste your time and money!… Read Full Review
As rated by real users
" Online banking nothing but trouble " Read More
" Slow, no communication, unreturned calls, constant mistakes. " Read More
Written by spongyspyman
" Useless " Read More
" Painful... " Read More
" In two words Appalling and Avoid " Read More