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| Customer service | 2.7/10   |
|---|---|
| Value for Money | 3/10 |
| Reviewer Rating | 2.7/10 |
| Overall Rating | 3.1/10 |
Full review by
bapearse
on 10th Mar 2008
User Rating : 1
Respect :
0
Good Points: None
Bad Points: Internal communication is non-existing, departments never know what is going on or what they should be doing.Change of address took 4 forms and three weeks.Business loan was more hassle then help despite being fully secured against property.Everything they do takes a week to come into being, even a simple task.
General comments: Royal Bank of Scotland Business Bank Account is a prime example of what happens when a bank gets so big it has no idea what is happening within its own walls.Don't waste your time and money!
bapearse's review and ratings | 90 words
Review by
oberlate
on 12th Feb 2008
User Rating : 2
Respect :
0
I've not had any problems with this account until they started a monthly charge. Since others offer free banking I have now closed this account.
It's about time banks earned their money by accruing the difference between their savings and lending rates without greedily imposing ridiculous charges.
oberlate's full review | 52 words
Review by
Daveat123
on 3rd Feb 2008
User Rating : 1
Respect :
0
General communication is very poor at Royal Bank of Scotland, trying to get information from them very difficult. For example, I've been trying to get information on automatic transfer of money between accounts, but without success so far. Even though this was recommended by them.
Daveat123's full review | 68 words
Review by
Guest.
on 12th Jan 2008
User Rating : 7
Respect :
0
Was recommended RBS by a friend who banks with them in business. Met the business manager and went through all the forms. Bit of a pain getting all the IDs but once set up, all appears to be running fine. Service and competence seems to vary considerably between branches - my branch seems business aware and we discussed accepting credit card payments etc. Another branch which I had to use to get some documents forwarded seemed to have problems working the photocopier (put the paper in and press ...
Guest.'s full review | 152 words
Review by
Greenfingerz
on 26th Nov 2007
User Rating : 1
Respect :
0
The 'free' banking might seem attractive, but it is not worth the savings
Greenfingerz's full review | 121 words
Review by
lifeishell
on 1st May 2007
User Rating : 8
Respect :
0
Very Flexible when you go overdrawn. They don't bounce anything, but still charge the £30, to a maximum of £120 in any month and call it management fees. The main drawback is all their charges from overdraft fees to interest charged on the overdraft, and charges for every item of banking I do with my Royal Bank of Scotland Business Bank Account, whether it be direct debits, cheques or deposits.
lifeishell's full review | 81 words
Review by
notria
on 11th Oct 2006
User Rating : 2
Respect :
+1
The staff you talk to know very little. This bank has lost my letters, cheques and mortgage application forms to name a few things. I handed a letter into the bank 8 weeks ago. Royal Bank of Scotland have now said that this would have been sent to head office to provide better business bank account customer care. Needless to say, with this bank I received no reply, despite sending a reminder 4 weeks ago.
notria's full review | 108 words
Review by
Stuart Graham
on 18th Jul 2006
User Rating : 2
Respect :
0
I am coming up to the end of my 1st years free banking with the Royal Bank of Scotland business bank account, but I'm not happy with the charges that are soon to kick in, so I will be looking elsewhere.
Stuart Graham's full review | 67 words
Review by
mirto
on 2nd Dec 2005
User Rating : 1
Respect :
0
This is particular to the Royal Bank of Scotland business banking direct accounts only, and branch accounts may be better. But the business banking direct group is a low fees account. I found this group full of incompetent staff and bad customer service.
mirto's full review | 49 words
Review by
faither
on 26th Jun 2004
User Rating : 2
Respect :
+1
Royal Bank of Scotland - Starting a new business a year ago, I was keen to get a bank which would be supportive and for that reason chose the RBoS which claimed to have a dedicated manager who would understand my needs.
As my business developed, it became clear that anything out of the ordinary such as foreign currency transactions were beyond the ken of "my" manager and often I ended up driving 15 miles into the bank and simply being handed a leaflet.
The internet service is very limited and ...
faither's full review | 193 words | 1 comment added.
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