Written on: 25/02/2013
Listen, ISubmitted by Anonymous on Thu, 08/27/2009 16:47.Listen, I also credit this [censored] bank. Threatened by the cortus, mol property taken away. I 7000 USD took their, and now with their penyami and fines should have a car. Absolutely crazy!!!!! I asked me to renew the contract no!!! We, they say ... that's paying them to 50 USD / month. Also think, can not pay at all? (read more)
Written on: 10/11/2012 by dangermousette (8 reviews written)
The Royal Bank of Scotland (RBS) are a complete joke of a bank. I rang their business account centre three weeks ago in order to open a Business Account. They spent over 30 minutes on the phone, and then told me that a local manager would ring to finalise the process. He didn't ring. So I rang again last week, and spend a further 25 minutes going through my details again. Again, they told me a local manager would ring to complete the process. Again I heard nothing. So yesterday I... (read more)
Written on: 02/10/2012
I tried to open a business account in Barclays in Soho Road and they ask me a prove of identification. I showed to them my ID Card the only prove i have from my identification because Im a member of a european country , and they say NO ! we just accept passports !! This is a nonsense because every branch they ask ID card or passport ... The atitude from them it is a racist atitude , beware eurpoean people from soho road barclays they do not accept europeans id cards !! And if you go in... (read more)
Written on: 18/09/2012
After more than 20 days for open a account and see all the imcompetence from the staff they call to say NO ... They want big business and rich people for put millions in RBS bank !! RBS EVEN DONT DESERVE ANY STAR FOR OVERALL RATING IS MORE THAN TERRIBLE !! (read more)
Written on: 19/09/2011
BOS made changes to their system and from 12th September until now 19th September I have no online access. Basically my business in on hold and the do not give a damn. They state no idea when it will be fixed. If BOS own business accounts were locked for this long there would be hell to pay. Too big and do not care about anyone but themselves. Over six hours on the phone last week and no result - do not bank with them (read more)
Written on: 03/05/2011 by gayathrimanoj (1 review written)
One of the worst banks is the royal bank of scotland. They need to go in for a brand change and a change of name...because there's nothig royal about it except the let down!!
they say royal ditch! Royal goof up...then the name is apt.
Tried their netbanking (from India)to redeem my points of 2700 equaling 2500 rupees, and i get an error screen saying not enough points, following which my balance of points show 57!!!
When i called to chk what happened to my 2700 points, i am told it is a... (read more)
Written on: 26/01/2011
The customer service is the worst I have ever ever EVER experienced. I am in total shock and I even just had someone snigger at me down the phone wish I had taken his name.
I only asked why the @RBS email address advertised online isn't working to be told it should be natwest.com.
I have been with RBS as a personal banker for 20 years and am always impressed but since joining RBS (Nat west) Business Banking I am utterly shocked at how badly and uncoordinated it is, its so... (read more)
Written on: 26/10/2010
This is the most useless bank I've ever had the misfortune of dealing with. The business team are rude, arrogant, unhelpful, sarcastic and generally a complete bunch of self absorbed incompetants. The progression of my business is hampered by this bank and not because they won't help with lending, it's because they can't carry out the simplest of tasks like cheque handling, electronic bank transfers etc. But most of all it's the attitude of this bank that really upsets me. (read more)
Written on: 28/07/2010
Terrible, terrible, terrible! I have banked with RBS Business Bank now for around 4.5 years and I have finally had the last insult so will be moving my account. From opening the account years ago to now, the customer service and support has been AWFUL. I have had to change business managers three times now as the managers were so unresponsive and unhelpful. I have actually filed a complaint with the Ombudsmen as after sending a 2 page complaints letter AND a stack of emails (around about 30)... (read more)
Written on: 26/07/2010
Been with rbs 2 years now, no problems, quick efficient phone calls make tranfers etc hassle free, they even stoppped my card when i spent large amounts at a trade show, i had to call and prove who i was to unlock further spending, new cards are sent promtly if required and security fob is handy as it can be attached to keys(i lose my barclays card reader)... my only complaint is the charges have now kicked in and i dont really want to pay them as there is so many free banking offers around. (read more)
Written on: 20/04/2010
Lack of communication.
My business manager never answers his phone and it goes straight to voice mail. I was really annoyed when RBS never told me about my new business manager as the last one left.
I never got a call, email or nothing through the post.
Very poor to use, I was getting 1yr free charges and they didnt apply it at the start so I was getting charged, took around 3 months just to get arrears paid back.
I have closed my account but they have still gave me access to the... (read more)
Written on: 17/11/2009
This bank loves to make you have things that you don't want!! - and then the service thay insist you have doesn't work properly. My business credit card has just been chopped (despite have 2.5 yrs left on it) because I didn't OPT OUT of having a new kind of card that I didn't ask for or want. On the run up to Christmas they have given me a whole load of work to change card details with suppliers. Similarly I have to have a Business Account Manager who is never there, does not respond, cost... (read more)
Written on: 09/11/2009
Communication at RBS is the worst I have ever experienced. After trying to get hold of my business manager for 3 MONTHS, finally insisted on an appointment which was cancelled by the business manager at 2 hours notice. Insisted it went ahead - the result.. the business manager has just written to say they are CLOSING my business account in 30 days due to A LACK OF COMMUNICATION!! Maybe I am not the sort of business customer they want as I require no borrowing and won't be contributig to them... (read more)
Written on: 15/10/2009
Poor: totally unresponsive (still not spoken to business manager despite numerous messages left), branch staff brusque and lacking in knowledge, expensive for what they offer. Would I rely on them? Are they a partner to help build the business. Absolutely no way. (read more)
Written on: 04/08/2009
Royal Bank of Scotland online services are poor, the debit/credit system is designed to generate fees - like applying charges at the end of the banking day after you've checked the balance, so the next day you discover you've been overdrawn... by the bank.
The branch knows nothing about your account - everything seems to be controlled by 'the system'. When seeking help, the staff seem to want to get you off the phone as fast as possible.
There must be a better choice than this. (read more)
Written on: 09/01/2009 by jaxprescott (1 review written)
I had a loan that I paid off early. When I came to work out the interest, it didn't tally with theirs. I spent a year trying to get them to explain. First of all they told me they didn't produce statements. Then they told me because it had been paid off they couldn't print it off their computer. Then they couldn't find the loan agreement - and then, get this, not only could the branch person in charge of loans, but even the branch manager couldn't tell me how the loan interest was worked... (read more)
Written on: 30/07/2008 by cirrus1 (1 review written)
I have been a RBS business customer at the Richmond upon Thames branch for over 16 years & have used most of the banks services during that time. For many years I enjoyed an excellent relationship with my business manager who showed interest in my business and was always helpful, polite and had superb communication. Not any more. The rot set in with the merger with Nat West, he left, along with all the long term helpful counter staff. The service is now so bad it defies description, the... (read more)
Written on: 10/03/2008 by bapearse (1 review written)
Royal Bank of Scotland Business Bank Account is a prime example of what happens when a bank gets so big it has no idea what is happening within its own walls.
Don't waste your time and money! (read more)
Written on: 12/02/2008 by oberlate (1 review written)
I've not had any problems with this account until they started a monthly charge. Since others offer free banking I have now closed this account.
It's about time banks earned their money by accruing the difference between their savings and lending rates without greedily imposing ridiculous charges. (read more)
Written on: 03/02/2008 by Daveat123
General communication is very poor at Royal Bank of Scotland, trying to get information from them very difficult. For example, I've been trying to get information on automatic transfer of money between accounts, but without success so far. Even though this was recommended by them. (read more)
Written on: 12/01/2008
Was recommended RBS by a friend who banks with them in business. Met the business manager and went through all the forms. Bit of a pain getting all the IDs but once set up, all appears to be running fine. Service and competence seems to vary considerably between branches - my branch seems business aware and we discussed accepting credit card payments etc. Another branch which I had to use to get some documents forwarded seemed to have problems working the photocopier (put the paper in and... (read more)
Written on: 26/11/2007 by Greenfingerz
The 'free' banking might seem attractive, but it is not worth the savings (read more)
Written on: 01/05/2007 by lifeishell (2 reviews written)
Very Flexible when you go overdrawn. They don't bounce anything, but still charge the £30, to a maximum of £120 in any month and call it management fees. The main drawback is all their charges from overdraft fees to interest charged on the overdraft, and charges for every item of banking I do with my Royal Bank of Scotland Business Bank Account, whether it be direct debits, cheques or deposits. (read more)
Written on: 11/10/2006 by notria (1 review written)
The staff you talk to know very little. This bank has lost my letters, cheques and mortgage application forms to name a few things. I handed a letter into the bank 8 weeks ago. Royal Bank of Scotland have now said that this would have been sent to head office to provide better business bank account customer care. Needless to say, with this bank I received no reply, despite sending a reminder 4 weeks ago. (read more)
Written on: 18/07/2006 by Stuart Graham (1 review written)
I am coming up to the end of my 1st years free banking with the Royal Bank of Scotland business bank account, but I'm not happy with the charges that are soon to kick in, so I will be looking elsewhere. (read more)
Written on: 02/12/2005 by mirto
This is particular to the Royal Bank of Scotland business banking direct accounts only, and branch accounts may be better. But the business banking direct group is a low fees account. I found this group full of incompetent staff and bad customer service. (read more)
Written on: 26/06/2004 by faither (2 reviews written)
Royal Bank of Scotland - Starting a new business a year ago, I was keen to get a bank which would be supportive and for that reason chose the RBoS which claimed to have a dedicated manager who would understand my needs.
As my business developed, it became clear that anything out of the ordinary such as foreign currency transactions were beyond the ken of "my" manager and often I ended up driving 15 miles into the bank and simply being handed a leaflet.
The internet service is very limited... (read more)
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
As rated by real users
"Constant & unresolved problems." Read More
"The most dreadful banking expe..." Read More
"UNhelpful banking!" Read More
"Pathetic Online Services" Read More
"6 months to set up an account,..." Read More