Arriva Bus Service Reviews

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Latest Reviews

★★★★☆

“good company!”

Written on: 07/07/2015 by Francod283 (1 review written)

I live in North Wales and travel on arriva buses quite often and not yet dissapointed very polite drivers a all day ticket is cheap and allowed to go pretty much anywhere in your area with the all day ticket, good company!!… Read Full Review

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★☆☆☆☆

“diabolical so called timetables”

Written on: 20/06/2015 by 1962O'Hara (1 review written)

Yesterday i finished work & waited for the No 61 bus at Chellaston in Derby intending to go to Derby city centre it was 5.35pm the bus was due at 5.40 it did not turn up neither did the next 1 due at 6pm so i walked further up the estate to get No 60 bus i got to top of street & id just missed it by the time i FINALLY got a bus id been waiting an hour so then id missed my connection to get my 2nd bus home so i got another bus & then had to walk AGAIN 20 minutes. In total it took me 2 & a… Read Full Review

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★☆☆☆☆

“diabolical so called timetables”

Written on: 20/06/2015 by 1962O'Hara (1 review written)

Yesterday i finished work & waited for the No 61 bus at Chellaston in Derby intending to go to Derby city centre it was 5.35pm the bus was due at 5.40 it did not turn up neither did the next 1 due at 6pm so i walked further up the estate to get No 60 bus i got to top of street & id just missed it by the time i FINALLY got a bus id been waiting an hour so then id missed my connection to get my 2nd bus home so i got another bus & then had to walk AGAIN 20 minutes. In total it took me 2 & a… Read Full Review

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★☆☆☆☆

“diabolical so called timetables”

Written on: 20/06/2015 by 1962O'Hara (1 review written)

Yesterday i finished work & waited for the No 61 bus at Chellaston in Derby intending to go to Derby city centre it was 5.35pm the bus was due at 5.40 it did not turn up neither did the next 1 due at 6pm so i walked further up the estate to get No 60 bus i got to top of street & id just missed it by the time i FINALLY got a bus id been waiting an hour so then id missed my connection to get my 2nd bus home so i got another bus & then had to walk AGAIN 20 minutes. In total it took me 2 & a… Read Full Review

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★★★★☆

“Not bad ticket deals!”

Written on: 03/06/2015 by AlvaroMcKee413 (1 review written)

Go for a red rover get to go pretty much any were in your area singles not to bad, good company… Read Full Review

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★☆☆☆☆

“Absoloutely horrible”

Written on: 18/05/2015 by pnConrad490 (1 review written)

As a student, I cannot recommend arriva, they're always late and the drivers are arrogant and rude. Not to mention they've now changed my bus times from 8:15 to 7:58, meaning that I now need to get up 15 mins earlier so I don't miss my bus, only one bus ~ hour. Great, I still need to use them until year 11. Their freedom passes in kent are now over priced by going from £100 to £250, and I can't even use them on weekends or bank holidays and only between 7:15am and 10pm. Never use arriva… Read Full Review

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★☆☆☆☆

“is being rude a part of the bus drivers job description?”

Written on: 25/04/2015 by inMartinez470 (1 review written)

My sister and I tried to enter the bus(which had less than 20 people& no buggy) with our newspaper trolley and he made a comment on how "these people are always trying not to do their job". We just ignored him and on entering the bus he started interrogating us about where we live(even though we had a weekly pass and he just needed to look at it) and telling us that if we where we are going is too far he wouldn't take us. I explained that we are going to Hodge Lea which was less than 5 mins… Read Full Review

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★☆☆☆☆

“Disgusted!”

Written on: 11/04/2015 by CasonSchultz71 (1 review written)

Disgusted by rude, arrogant, speeding driver who kept shouting 'I don't care' when signalled to slow down when exiting a station car park. On top of which he found the whole thing very amusing and just kept smiling and waving when he realised he was being photographed to report the incident. Arrivs customer services very readily provided a complaints form so they're clearly used to dealing with issues. Come on arriva sort this out! You have an appalling track record and are a Plc. I would… Read Full Review

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★★★★☆

“excellent bus driver”

Written on: 19/03/2015

I use the 31 from luton to dunstable everyday and I have noticed if you say hello to the driver than every time the driver says hello back, but I have noticed nearly all passengers say nothing and most don't even have a smile on their faces so I don't blame the driver for not saying anything, I mean how would you like it if someone came to your workplace and just looked at you and said nothing? In regards to the right change I know the company don't give their drivers a float and they have to… Read Full Review

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★☆☆☆☆

“Refused to buy a ticket ”

Written on: 13/03/2015 by xjBenton437 (1 review written)

Really bad service refused to buy two tickets for me and my son because I didn't have the right change when the driver had enough chance to sell me the tickets . Very rude to me not recommendable service… Read Full Review

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★★☆☆☆

“Drivers Are Appalling”

Written on: 04/03/2015

The driver on my arrive bus nearly broken my chin after an extremely bad decision when he slammed his foot on the brakes which caused me to hit a pole on the bus I regret traveling with arriva buses and I do not recommend traveling… Read Full Review

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★★★★★

“Very impressed by the driver ”

Written on: 18/02/2015

Very impressed by the driver who was so friendly, helpful and kind to explaining and issuing me a Day Ticket instead of the Return ticket which I intended to purchase. With Day Ticket, I could use till midnight, it's value for money indeed ( save 20 pence ) Got on the 12:08 Arriva Bus No 5 on Tuesday, 17 February 15 from Luton Town Galaxy to Hougton Regis Well done!! You made my day, keep up good job!!!… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 01/02/2015

I don't think you should travel with Arriva buses because what happened to me was I put my hand in front of the bus so the bus driver could stop but what he did was very rude he just drove past me… Read Full Review

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★☆☆☆☆

“it got me there, 3 hours late but it got me there... ...”

Written on: 19/01/2015 by yjjgkkgkk (1 review written)

it got me there, 3 hours late but it got me there… Read Full Review

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★☆☆☆☆

“it got me there, 3 hours late but it got me there... ...”

Written on: 19/01/2015 by yjjgkkgkk (1 review written)

it got me there, 3 hours late but it got me there… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 09/01/2015

The service this company provide is terrible. Late buses, cancelled buses, dirty buses, rude drivers, buses breaking down, bad driving, drivers deciding they are not driving any further and being asked to get off, I've experienced the lot and the price keeps going up! Trouble is they have no competition and no one is interested when I complain. Best of luck to anyone who has to use this company to go anywhere, if you are lucky you get there eventually but usually very late… Read Full Review

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★★★★★

“Excellent service :-) ”

Written on: 28/12/2014 by Anastasias124 (1 review written)

Thank you arriva :-) I'd just like to say what a great job you have done, I got the bus from llandrillo to penrhyn bay to save me a 10 minute walk, a trip that takes 30 seconds by car, and it cost £2.50, it's nice to see your pricing the Jeremy Kyle candidates out of ticket fares so it has massively reduced the risk of me catching chlyamida or being vometed on while travelling on the number 12 bus, thank you again and keep up the good work :-)… Read Full Review

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★☆☆☆☆

“Unreliable and always late”

Written on: 18/12/2014 by JaneShepherd1970 (1 review written)

I am referring in particular to the Arriva 31 and 31A service. I don't think the buses are ever on time in the morning. I don't expect sharp precision bust in an interval of 15-20 minutes from 7:50am to 8:10am, 4 out of 5 weekdays no bus shows up. According to the timetable, 2 or 3 buses are scheduled to come. It's so frustrating to stand there and wait, especially now in the cold weather. And they can't blame it on the traffic, we can actually see the streets are not busy. They can't… Read Full Review

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★★★☆☆

“Improved”

Written on: 26/11/2014 by kdJohnston212 (1 review written)

I would say over the last 12 Months things have got better, Double Deck Buses at last on order for my local service (St Helens - Liverpool) and other services have improved in reliability, however some services like another local service of mine (Sutton Heath - Sutton Mannor/Widnes) has got very poor reliability and the Buses are to small in peak time… Read Full Review

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★☆☆☆☆

“Driver threatened to put me into early grave ”

Written on: 24/11/2014 by 388Kennedy (1 review written)

I got on the 97 bus and brought a nhc day ticket for £2 and the driver got extramly aresey with me saying I can refuse you travlell and he had the correct change but was just being arsey! So I got to my destination and when I got off I told him his customer service was poor and it was people like him who give arriva a bad name he starts saying don't ever expect to be aloud on one of our buses again ile make sure you won't get on one again I just could not be botherd with him so I said go f… Read Full Review

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Bethanbabe's Comment

Written on: 09/01/2015

same thing happened to my boyfriend and the bus driver strangled him but when i told arriva they said that they dont have enough evidence because the driver got off the bus and nothing was caught on camera absolutly disgraceful, s***t service never going to be good stagecoach all the way!!

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Tcli3513's Comment

Written on: 09/01/2015

Aww god luckly for me he did it at hitchin train station and cctv from the station caught him and he has been reported to the police and he is being charged with asult. But as far as arriva go they say they have seen nothing unterward happening and my simple response to them is if the police are saying they have cctv of the insident happening and he is being charged that means something unterward did happen and they should fire the litial idiot . Anyway did your boyfriend get attaked in a area where there was alternitive cctv?

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