Arriva Bus Service Reviews
Summary
Share your reviews of Arriva Bus Travel and help yourself and others to make comparisons on these and other travel companies. Your views on routes, prices, physical environment or even that friendly busdriver, are vital on the road to being better informed and enjoy a pleasant journey.
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Latest Reviews
★★★★★
Written on: 14/04/2012
“stop picking on the drivers look at the companys instead”
As a bus driver myself the things you dont know is that most of us are tired with our working hours , like being brought back to work with only 8 and a half hrs rest1!.in between shifts and being made to, yes thats made to work 10 days without a day off , are yes thats also with late shifts finishing at 12 30 at night and and starting at 9 30.Thats why drivers are tired, and fed up .So then your own safety is put at risk because the govermant say that companys can do this by law.They are who you...
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★☆☆☆☆
Written on: 06/04/2012
“Price hike”
Arriva are useless, the have just hiked the prices here by withdrawing return tickets. Effectively this means my usual journey to town has gone up by £1.50. They are generally unreliable and many of their drivers are rude (not all, but most..). Terrible service and value for money....
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★☆☆☆☆
Written on: 30/03/2012
“Sick and tiered of them already”
I recently started using the arriva bus service, if you can call it a service; More like a nuisance, and inconvenience. I mainly use the 22 and 32 busses to go to Mater Dai Hospital which run late and inconsistently. My advice to anyone (especially tourists) is that in order to use arriva busses you need to be stupid and patient. Stupid because the way the routs are planed seems like they where done over night. How can a bus be on time when for example the 32 bus drives up from Msida in the direction...
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★★☆☆☆
Written on: 28/03/2012
“Bus w*nkers”
I take the 800 and 850 services; on the whole, the service has been pretty shocking; buses not bothering to turn up at all, or if they do, they're often very late; buses being parked and engines left running, with the driver then gradually sauntering up to the bus, to take charge of his little kingdom and all the paying plebs who can wait for His Lordship to let them on. The drivers are - on the whole - rude and obnoxious. Also, in my 6 months of taking the bus, it's safe to say that the majority...
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★☆☆☆☆
Written on: 12/03/2012
“A2BForAll Disability Campaign”
If you have experienced a bad or negative experience with arriva or any other bus service please contact us with your views. We are currently running a campaign backed by Baronness Tanni Grey Thompson and with the help and support of many different charities and access groups all over the UK. Please see our Facebook and twitter page for the links to all our sites. www.facebook.com/A2BForAll www.twitter.com/A2BForAll And please do not hesitate to call us and speak to us about anything you have experienced....
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★☆☆☆☆
Written on: 24/02/2012
“Malta Arriva in chaos”
We have just returned from two weeks in Malta, our fifth visit in six years (thankfully, as it happens, we did not visit last year). Malta has replaced a major tourist attraction (albeit a polluting one but which could have been made more environmentally friendly) which worked well most of the time, with a vastly inferior bus service - Arriva. Fewer buses and longer routes inevitably lead to a very poor service. Bugibba is particularly worse-off. Timetables are unreliable (on two occasions a bus...
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★★★☆☆
Written on: 15/02/2012
“Didn't stop”
Hi, I use to go on my work on x3 daily from Leicester , today at 7:55 x3 arrives at stop EB , Charles street and I give a clear signal to driver for stop. He gives indicator towards the stop, then I take out my mobile to show the ticket. but driver didn't stop there was one more passenger waiting for the same. If you really take care of complains then take a strict action against the driver leave today bus station with x3 at quarter to 8 or if these complaints are just formality then ignore it....
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★☆☆☆☆
Written on: 05/02/2012
“Useless”
My 3 children rely on 2 Arriva buses to get to and from school each day. Quite often, the first will not arrive on time, meaning they miss their connection to school, resulting in late marks with the school despite getting up at 6.30 every morning, to be at school for 8.45. I am paying £36 per week for 3 weekly savers, for a bus service that amounts to little more than a third world cattle truck. During the holidays, we all used to go in town at a cost of £6. This has now rocketed to £12 - why...
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★☆☆☆☆
Written on: 26/01/2012
“awful”
I hate arriva with a passion. I am reliant on them to get me to work on time, which they never ever do. I have complained to them but only ever receive curt replies from them denying all wrong doing. They are late every day and sometimes fail to turn up at all. ...
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★★☆☆☆
Written on: 22/01/2012
“veiw from a bus driver”
In our defence,we work 9 to 10 hours a day,sometimes more with a maximum 45min break,we have to put up with screaming kids,moany mothers,grumpy elderly people,and then there's the soap dodgers who stink the bus out,and also the disabled pass users that POP their crutches under their arms then run like linford cristie to get the bus!,continued traffic queues,car drivers refuseing to give way to us(doing anything to get infront of the bus) the public are rude and arrogant and never say thank you,we...
Read full reviewLotcoleman's response to moreta's Review
Written on: 27/01/2012
This is ridiculous. There are elements of my job that I don't like and I have to deal with difficult people on a daily basis. This never affects my manners and I am always polite and courteous. I find it very hard to believe that nobody ever says thank you to you, I always thank the driver as I leave the bus and so do the majority of the people around me.
Guest's response to moreta's Review
Written on: 06/02/2012
This is just the kind of attitude Arriva Bus Drivers are famous for..
Every day I use Arriva and EVERY DAY on EVERY journey, EVERY passenger says thank you.
If you can not handle this job, Get another one.
Guest's response to moreta's Review
Written on: 27/02/2012
Lotcoleman you took the words right out of my mouth.Even when im late for work due to a chain of late buses i get three in the morning there and the same three back and have done for two years! out of them two years i doubt even a months worth have been smooth runs. Nothing can justify waiting up to a hour for a 10-15 minute service, i get up at 4:30 to try and get to work for 8. Unfortunetly there are many public people who are very rude but there are many that are not... i personally always thank the drivers for making me late for work.....
Guest's response to moreta's Review
Written on: 14/03/2012
Stop blaming the public, its drivers with your attitude that give the rest of us a bad name.
The real problem is management cutting running times, vehicle maintenance and driver training (in the rare event that they even bother with that) to a bare minimum (while stretching working hours as much as they can get away with) so that they can keep costs down.
Of course, they will blame the economy and cuts in government funding for this, but the fact is if they stopped pursuing short-term profits and actually invested in providing a good service (which a huge company like Arriva can surely afford to do), enough people would actually use it to turn a good profit.
It is NOT the public's fault that we don't have the resources to give them the service they need. Stop treating them as though it is.
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Showing 1 - 10 of 95 Reviews
★☆☆☆☆
Written on: 24/11/2011
“Dreadful service - unhelpful drivers.”
The service is particularly bad in Hertfordshire with stroppy drivers refusing to stop somentimes - because they are running late. Services are late and unreliable. But the biggest problem is drivers' attitudes. They have no concept of customer service...
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★☆☆☆☆
Written on: 08/11/2011
“Unaware driver!”
Bad service due to waiting to get on the bus and driver drives away was standing there to get on for 2 minutes. After working 12 hour night shift. This driver needs to be more aware of people waiting to get in the bus was at 07:00 on Victoria street Liverpool. ...
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★☆☆☆☆
Written on: 17/10/2011
“What a FARCE ”
Having just returned from Malta, I have emailed complaints to Arriva Malta about the dreadful bus services we encountered. Buses were dangerously overcrowded, timetables were a joke, and staff at bus stations were hopeless at answering simple questions, most give a stock answer of the next bus is in X minutes, often this bears no relation to timetables or how long you might already have waited. So far the response from Arriva Malta has proved they do not bother to read complaints, simply send a...
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★☆☆☆☆
Written on: 05/10/2011
“bus service??????????”
Just returned from Malta after a very frustrating break. On average lost FOUR HOURS every day to busses.They do not turn up on time, the ten minute services are more like hourly by which time they are so full you cannot get on.Some routes don't appear to have any busses running at all despite the schedules and time tables.Missed a 32 in Valletta just before 5pm, not sure if it left early or was the 4.50 running late. FIFTY minutes later the every ten minute was not working so asked one of the many...
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★☆☆☆☆
Written on: 15/09/2011
“Arriva”
Arriva, what a joke. That saying, how Ie wish Arriva was a joke and not the reality we Maltese have to face everyday....
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★☆☆☆☆
Written on: 14/09/2011
“ARRIVA IN MALTA”
Unluckily for Malta and the Maltese unsuspecting public we have now Arriva imposed on the whole country as a SINGLE Public Transport Provider From day one ie 3rd July 2011 this Company has caused nothing but chaos and confusion in a country where the previous Buses were rattleshakers with uncouth Drivers who at least got us to work and to our destinations on time and speedily. It would not take longer then 1 hour to cross the Island by the old Buses - now it can take longer then a flight to the...
Read full reviewGuest's response to annecar's Review
Written on: 14/09/2011
Very true, as another Maltese resident who is disgusted with the service offered by Arriva on our Islands which is also affecting tourism as many tourists who travel by bus are now forced to wait hours on the bus stops for a bus which turns up late or not at all. Arriva in Malta also operates shoddy Buses made in China which are not suitable for the extreme heat we have here in Malta, reports of buses overheating ort stopping or without working airconditioners are already abounding and this after two months in operation. Arriva also expects to run a public bus service for a whole country with just over half the buses we had before, no wonder Malta is in such a mess with congested roads as everyone is using their own car as they cannot rely on the Arriva buses.
★☆☆☆☆
Written on: 07/09/2011
“could they truly be ANY WORSE ?????????????”
My children use the school bus services in Hertfordshire . There are soooo many bad things that i just simply can't write it all as it makes me so angry . Late buses all the time . My daughter is often half an hour or more late for school and gets into trouble . She catches the bus at 7.20 and doesn't get to school till after 9 . Absolutely awful . bus drivers not accepting tickets that we know are valid causing my daughter to get upset and confused . My sons bus on his first day at senior school...
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★☆☆☆☆
Written on: 17/08/2011
“The WORST bus company ever!”
Arriva North East is one of the most appalling bus companies I have ever used and I've lived and travelled in many developing countries as well as the UK. If I didn't have to use them I wouldn't but they have a monopoly on the route along which I currently live - Durham to M'boro. The list of woes is too long to include here but it includes: buses just never turning up, buses driving away with no passengers on board leaving behind a queue of people (I kid you not), use of very old unsafe buses which...
Read full reviewGuest's response to Guest's Review
Written on: 03/09/2011
I couldn't agree more Joanne. I could have written this myself. They are appalling. Like you I have written complaints and heard nothing. Could you tell me who you contaqcted at County Hall so I can add my voice to your complaint.
Tony
Guest's response to Guest's Review
Written on: 08/09/2011
I know exactly how you feel about Arriva. They are the worst company in the Transport world. I can understand why they still have course to operate. Its all the backhanders to the Councils and Traffic Commissioners. CORRUPTION.
* YES YES TAKE ME TO COURT THEN.*
I have wished for years that the legal right to operate bus services would be withdrawn from ARRIVA. But its in vain. Or is it.
You may be aware that several people are now to take ARRIVA to court and Sue them over discrimination against disability.
YES. And I support the disability people all the way. I hope ARRIVA get what they deserve.
★☆☆☆☆
Written on: 17/06/2011
“How do Arriva get away with it??”
I live 3 miles from Durham. £3.90 return busfare. A town that is 9 miles away from Durham a return costs £3.70. Could someone work that out for me please???...
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★☆☆☆☆
Written on: 29/05/2011
“Their bus drivers are a disgrace, and very unhelpful”
I am writing this review in hoping someone in charge will see it and do something about the terrible service on Arriva bus company once and for all. I have been treated badly at least 4 times on their buses, their drivers are just horrid and impolite and never helpful, especially to old ladies and mum or dads with prams like me getting on the bus. Only yesterday I was called a b**ch by a horrible woman driver driving the 28 to Mackworth from derby city centre at 2pm. She pulled up and stopped I...
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Showing 11 - 20 of 95 Reviews
★☆☆☆☆
Written on: 18/03/2011
“It is very expensive for their services. And when you...”
It is very expensive for their services. And when you have to go to work, you can never plan journey with Arriva. Because they always turn you down. They drive each 30 minutes during day time... Not like written in their timetable, each 10-15 minutes in the mornings. So I always get late to work because of them... I'm particularly very disappointed with service number 10 in Salford, Manchester, which goes through bus stop Seedley, Langworthy Road/Liverpool Street. It never stops there, when you...
Read full reviewGuest's response to linccce's Review
Written on: 14/01/2012
this person is talking nonsence.they are cheaper than first bus.and are pretty punctual most of the day.
★☆☆☆☆
Written on: 11/03/2011
“If there is a worse bus company anywhere I am glad I...”
If there is a worse bus company anywhere I am glad I have never come across them. Whilst a few of the drivers around Leicester are polite and pleasant the vast majority of them are rude and grumpy. They drive like a load of bully boys using their vehicles as to intimidate other road users and considering the pavement as part of their rightful driving space if it would mean slowing down or waiting for a few seconds for legitimate road space. When on board if you can afford the ridiculous fares they...
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★☆☆☆☆
Written on: 05/03/2011
“It really is such a shame in 2011, Arriva are still...”
It really is such a shame in 2011, Arriva are still without doubt. THE WORST BUS COMPANY in the UK. Here in Co Durham, even the New buses are breaking down with regular monotiny. They are decrepit and dirty. I shall tell you why ARRIVA are so bad. The company runs its Buses day after day after day, they do not give them regular Maintenance checks. They run them till they stop, till they break down. Then and only then do they send out a mechanic to look at the bus. Now if you as a passenger are...
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★☆☆☆☆
Written on: 03/03/2011
“today 3rd of march at 11.53 at southend bus station i...”
today 3rd of march at 11.53 at southend bus station i was waiting for the number 9 going to shoebury. The bus half an hour late.when the bus did finally arrive i asked the bus bus driver why he was late, his response was " oh the it was the traffie and road works". even tho the number 7 and 8 take the same route as the number 9. i found this very unhelpful and said to he should divert around southchurch as the 29 does avoiding the road works. that was the only bus that was late. then he started...
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★☆☆☆☆
Written on: 28/02/2011
“I use Arriva bus service in Milton keynes for...”
I use Arriva bus service in Milton keynes for commuting to my work, but these buses are never on time, and sometimes they dn't even turn up. It's a real pain to travel with them, don't value time. they are usually 25-30 mins late dn't think that it is acceptable, and authorities dn't do anything to improve this. Just avoid if you can....
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★☆☆☆☆
Written on: 22/02/2011
“ Waiting for 31 for short journey into Leicester city...”
Waiting for 31 for short journey into Leicester city centre - the buses never stop although the stop is clearly designated a stop for 31 - I have been obliged to adopt the tactic of walking out in front of buses that are clearly not intending to stop & leaving the driver the choice of running me down or stopping - so far they've stopped,but obviously not recommended for mothers with toddlers or older people.Drivers full of c**p about why they don't stop,I suspect they're nearing the end of their...
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★☆☆☆☆
Written on: 08/02/2011
“After years of using Arriva bus service i haven't got...”
After years of using Arriva bus service i haven't got a single good thing to say about them. The drivers are getting more rude by the day and the prices are ridiculous. The most recent experience was just the other day when me and my mom wanted to go to town with my baby daughter. As soon as the driver opened the doors he said'You'll have to get baby out and fold that pram up if you want to get on 'cause there's already one on here, there's no way i can get you on otherwise!'' We couldn't believe...
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★☆☆☆☆
Written on: 07/02/2011
“possibly the worst service and bus drivers in the...”
possibly the worst service and bus drivers in the world. tired of buses going pass me because i work in a school and they don't want to pick up the school kids. but as i am sure arriva know these children have to pay like anyone else for their tickets so deserve to be picked up.if there is a reason the 84/85 in wigston/countesthorpe leicester does not want to pick us up would arriva please let us know so i can make alternative arrangements home....
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★☆☆☆☆
Written on: 13/01/2011
“Horrible, bus drivers been rude on number of times....”
Horrible, bus drivers been rude on number of times. once even, wa in liverpol, bus 86 he has been driving off as i was getting on the bus. (he has to wait until everyone gets on- its a health and safety thing, not just service) he also shouted quick i havent got time! then he was driving very unsafely, almost jumping, rushing!!! scary.. me and my friend decided that it is time to say something, well we didnt to him, but to each other commented "excellent driving" (sarcasm) he started forsing us...
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★☆☆☆☆
Written on: 27/12/2010
“Looking for bus times today, I rang four different...”
Looking for bus times today, I rang four different numbers listed for Arriva in Leicester. I got no useful information from any of them - merely vacuous blurb about how sorry they were that they couldn't answer my questions. Trying their website, that doesn't seem to be working at all: IO just get a 'Not Vailable' message. The impression I get is that they actually don't give a s**t about customer service; customers are just unfortunately necessary inconveniences to be put up with only where absolutely...
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Showing 21 - 30 of 95 Reviews
★☆☆☆☆
Written on: 25/11/2010
“I've lost count of the number of time I've had to...”
I've lost count of the number of time I've had to complain to arriva. Drivers are rude, I simply asked one where he would stop next, then he shouted at me and said that I "should know how buses around here work by now"... A few weeks ago I had to get a train (costing £6.50) in order to get the X40 bus from carmarthen. The bus never came, my parents had to come and pick me up to take me back home. The next morning I had to get the same train again (costing ANOTHER £6.50) and I was 3...
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★☆☆☆☆
Written on: 20/11/2010
“I get the bus to and from my College in the morning...”
I get the bus to and from my College in the morning and evening. The college has contracts with different bus companies and around 100 buses arrive in the morning and leave the college in the evening. Only TWO of these buses are Ariva. In my first year at college the bus was late on multiple occasions, it broke down and failed to turn up on around 5 occasions in the year. At one point the bus that we got actually caught fire and literally was burnt down to its shell, there are 2 buses and we...
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★☆☆☆☆
Written on: 19/11/2010
“ ”
The 321 that goes from Luton to Watford is usually 30 or 40 minutes late, sometimes it doesn't even turn out and sometimes they break, how on erath can you rely on that kind of transport to go to work?....
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★☆☆☆☆
Written on: 26/10/2010
“Arriva are the worse travel service I have ever used....”
Arriva are the worse travel service I have ever used. Like a lot of unsatisfied customers, forced into paying over-the-odds for their shoddy service, it's hard to find a place to start. Buses are late, sometimes not showing up at all, a bit of rain can make the 50 service vanish completely. The drivers, for the most part, are rude, snide and drive carelessly and he buses themselves are old, broken down, smelly wrecks. Arriva does not serve the city of Leicester very well at all and is a complete...
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★★☆☆☆
Written on: 12/10/2010
“i use the arriva bus service x26 and x27 from...”
i use the arriva bus service x26 and x27 from catterick to darlington their are never on time the customer service is bad and the prices are too high. child prices vary to the driver. one day my 14 yr old had to adult prices then the next child prices. i sent a complaint and had no reply. cant use other buses because we hav no other service....
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★☆☆☆☆
Written on: 09/10/2010
“I had to use the 7/7A bus service in Milton Keynes to...”
I had to use the 7/7A bus service in Milton Keynes to get to work and put up with their nonsense for over a year. Their timetable clearly states that the bus is meant to arrive once every 20mins, yet they seem to turn up once every 50mins. Bus drivers ignoring people clearly indicating to the bus driver to stop so they can board, bus being a mess with food and liquid on the floor, I had the same bus for 2 days...how do I know? Because it had the exact same food/spillage from the bus the previous...
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★☆☆☆☆
Written on: 08/10/2010
“The 127 is the worst bus i have ever used. At peak...”
The 127 is the worst bus i have ever used. At peak times it simply cannot cope and the frequency of the service requires doubling. Im pretty sure that this bus alone is responsible for putting many more cars on the road, because people want to get to their destination on time. During off peak the service is completely irratic. Once i was on it and the driver stopped before the final stop and went to the cafe for about 5 minutes, seriously. At times like this when im late for work, having given this...
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★☆☆☆☆
Written on: 28/09/2010
“I ADVISE PEOPLE NOT TO TRAVEL ON ARRIVA BUSES,BECAUSE...”
I ADVISE PEOPLE NOT TO TRAVEL ON ARRIVA BUSES,BECAUSE WE GOT ON THE BUS,MY SON HAS A BUSPASS,MY SON HAS SPECIAL NEEDS AND IS ILL.THE DRIVER TOLD MY SON TO PUT THE PASS ON THE SCANNER,MY SON DIDN'T UNDERSTAND HIM SO THE DRIVER HAD A GO AT MY SON AND GOT ANGRY,I TOLD THE DRIVER TO STOP IT MY SON IS ILL,I'VE COMPLAINED TO ARRIVA ABOUT THIS BUT HAVEN'T GOT A REPLY BACK,NEVER TRAVEL ON ARRIVA BUSES IF ALL THEIR DRIVERS ARE THE SAME....
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★☆☆☆☆
Written on: 26/08/2010
“I have used many bus companies in my time but arriva...”
I have used many bus companies in my time but arriva has to be the worst, I have made many complaints but I'll tell you about my latest. I work in retail as do many people in the city of leicester. On a weekday I catch the 48 stagecoach or the arriva 158 from hinckley into leicester. However on a sunday or bank holiday I have to catch the 158 as stagecoach dont operate to leicester on sundays. Anyway a couple of weeks ago I finished work on sunday and proceeded to wait for the 158 which was supposed...
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★☆☆☆☆
Written on: 09/08/2010
“I use a couple of Arriva services in Derby, and Trent...”
I use a couple of Arriva services in Derby, and Trent Barton put them to shame. The busses are dirty, late and often over crowded. A lot of the busses are so old they are literally held together with nails and tape! The drives, or the majority at least, are grumpy, rude and unpleasent. The minority that are good have my deepest sympathy! The busses are damaged, and are often very dirty with leaking windows and roofs, and thats assuming there generous enuegth to show up at all. They say that the...
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Showing 31 - 40 of 95 Reviews
★★★★★
Written on: 02/08/2010
“Very good but people here seem to moan and grumble too...”
Very good but people here seem to moan and grumble too much....
Read full reviewHetz's response to Guest's Review
Written on: 17/03/2011
Arriva in Leiester are the worse srvice ever!!!!!
<br/>on melton road no. 5 and 6
<br/>Today i asked for a DayPAss and driver goes to me oh!! I dnt have £20 change i told him let me askk other passengers on the bus.. he goes to me no ur wasting my time, im getting late!!! WTF!!! SERIOUSLYY!!
<br/>I missed two buses coz of that.. then when the next one arrived he goes to me oh!! i dont have £10 change i wont give u day pass get weekly instead ;) WTF!!!!! AAAARRGHHHHHHHHh....Same old stupid dumb drivers who shows rudeness for no reason!!
<br/>Unfortunetly i coudlnt make it to college coz it pissed me off in da morning... whole day!! :|
<br/>
Guest's response to Guest's Review
Written on: 08/09/2011
Your very lucky to have such a good reliable ARRIVA bus service. You must be the only person in the UK that does so.
★☆☆☆☆
Written on: 26/06/2010
“ARRIVA. Well, now, this company is the worst bus...”
ARRIVA. Well, now, this company is the worst bus company in the world. Now the Germans have got it, will things get better. We can but hope. I do sympathise with the drivers, some of them are really nice. But there are some awful ones too. In Co Durham, we have a very poor service with sub standard buses that really should be on the scrap heap. In 2010 no bus should operate with steps. Arriva management should hang their heads in shame. You have got away with such a disgusting level of service for...
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★☆☆☆☆
Written on: 14/06/2010
“total garbage! Arriva are the only service from...”
total garbage! Arriva are the only service from leicester city to countesthorpe,(bus 85) normally late, but all too often fails to show at all!! not good when you need to get home with your 9 mth old baby, and you end up with getting as far as blaby (bus 84), then face a 20 min walk? as far as providing a service, arriva falls far short of the minimum standards expected by a fare paying passenger....
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★★★★☆
Written on: 11/06/2010
“To be fair , the services they provide in Southend are...”
To be fair , the services they provide in Southend are fairly good, and the drivers aren't as rude as the guys on First. Plus, the buses are more regular than First. My only real complaint is that they don't run any services to Wakering after 20:10, unless you wait for the late bus that doesn't stop in Southend until around 22:00. ...
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★☆☆☆☆
Written on: 20/05/2010
“Where the hell do I start? ”
Where the hell do I start? I first started using the ARRIVA bus service 69/70 from Leighton Buzzard to Luton in early 2009 when my car was off the road - since then I have used the service on a daily basis only because it's cheaper than using the car. At first I was paying £4.30 return per day but was told by another passenger to buy a 4 weekly saver online for the Shires & Essex region and it would only cost £63.00 for 28 days...well worth it I thought. That is until I realised that...
Read full reviewThecompaqguy's response to HeathReach's Review
Written on: 19/07/2010
Hmmm... sensing a lot of hatred. Arriva London aren't bad, the buses are looked after well, and, well all London bus drivers have their moments. But I blame the traffic and the poor roads that Transport for London haven't maintained.
<br/>
<br/>Arriva is being taken over by Deutsche Bahn (a German firm) by 20th August, though the Arriva name will stay. I can't answer for services in Luton, but in those areas no matter what bus firm, I'd stick to my car. If you are after a car, AVOID ACF car finance (read my review :) )
★☆☆☆☆
Written on: 14/05/2010
“Arriva run their buses on a purely commercial basis...”
Arriva run their buses on a purely commercial basis and they have no competition. Customers can't decide to stop using Arriva and use another local bus company because there aren't any to use. This means that Arriva can ignore customer complaints - which they do. They are running ancient stock which often breaks down. They are rarely on time and sometimes don't appear at all. Perhaps the Competition Commission should look into their heartless monopoly and the contempt that they show for their paying...
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★★☆☆☆
Written on: 13/05/2010
“Started to get the 518 from Hadston in Northumberland...”
Started to get the 518 from Hadston in Northumberland to Newcastle instead of driving in each morning, primarily to save money but also to help save the planet! ;) The bus - it's the first service of the day - is never very clean, lurches about quite a bit (one lass fell upstairs when it lurched from a bus stop the other day, and she nearly smacked her head off the roll bar at the front, instead landing in a heap at my feet!), drivers have trouble with the gearboxes (tonight's return bus was...
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★☆☆☆☆
Written on: 05/03/2010
“Never had any good experiences using their trains or...”
Never had any good experiences using their trains or buses, have complained on numerous occasions with no reply. A disgrace to public transport and should either improve their service ten fold or should be stopped from running any services at all. If you have any other options avoid at all costs!...
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★☆☆☆☆
Written on: 10/02/2010
“I live in Leicester near Queens Road which is serviced...”
I live in Leicester near Queens Road which is serviced by 2 Arriva buses, the 44 and the 44A. According to Ariva's time table, each of these services runs at 20 minute intervals from town at peak times. One at 01, 21, 41 and the other at 11, 31, 51. So, I shouldn't have to wait more than 10 minutes ofr a bus home. In practice, a wait of 25 minutes is not unusual - 15 minutes is certainly average and about a third of the time a 44 and 44A arrive at the same time. The journey of abot 1.5 miles costs...
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★☆☆☆☆
Written on: 10/02/2010
“to be honest im unsure were to start..i use this bus...”
to be honest im unsure were to start..i use this bus company twice a day to get to work and from work..i live in hartlepool and work in trimdon,i use the num-33 bus which is getting worse & worse for turning up.over & over again it fails to turn up so not only do i catch cold i lose a days wages aswell,its bad enough it runs hourly.this bus company is a disgrace they have some lovely drivers bus the company itself are a joke.to top it off when you call for advice etc the staff on the other end speak...
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