Arriva Bus Service Reviews

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Summary

Share your reviews of Arriva Bus Travel and help yourself and others to make comparisons on these and other travel companies. Your views on routes, prices, physical environment or even that friendly busdriver, are vital on the road to being better informed and enjoy a pleasant journey.
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Latest Reviews

★★★★★

“Excellent and tidy ”

Written on: 25/08/2016 by Brock173 (1 review written)

Hello arriva the x21 one bus was very tidy and gentle ride and warm from ashington to amble 16:35 today the driver was very polite and put ramp out … Read Full Review

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★☆☆☆☆

“Ridiculous and rude”

Written on: 24/08/2016 by Ross9836 (1 review written)

They charge you more for the fare than it actually is. For instance, an 80p fare they charge £2. Complain to them and they just fob you off and say that you are in the wrong. The drivers are rude and just seem to not care… Read Full Review

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★☆☆☆☆

“Late service”

Written on: 23/08/2016 by faSchwartz53 (1 review written)

The bus number 13 that he must be in finch road at 10am is measing.bad service and dirty… Read Full Review

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★★☆☆☆

“Other people's opinions are over exaggerated.. ”

Written on: 20/08/2016 by Monroe439 (1 review written)

I only use Arriva when in the emergency situation of not being able to use the better bus companies, XprEE or Midland Classic. Although I find some peoples reviews harsh espicially when buses are only £1.20/£1.30 per journey for me without fail regardless of how far i'm going as long as its in Staffordshire, the cons of Arriva definetely outweigh the pros. Once i was on the last Tamworth - Lichfield route 785 i think it was and the bus driver got in to an arguement with a customer which… Read Full Review

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★☆☆☆☆

“I hate Arriva with such a passion ”

Written on: 08/08/2016

What are the cons? Where do I start? When you want to get to somewhere on time it's ALWAYS late and when you arrive to the bus stop about 2 minutes late or even sometimes on time the usually baldy headed egg head decides to come early when you don't want it too. Honestly I can't express my true feelings towards Arriva because I honestly think I'd go into cardiac arrest. It makes failing my test that bit more painful and as soon as I pass my test I will NEVER EVER be stepping foot inside of an… Read Full Review

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★☆☆☆☆

“Rude drivers terrible service”

Written on: 10/07/2016 by Fernando267 (1 review written)

Arriva's buses don't turn up on time and my most recent experience is of one of their driver's being verbally aggressive. Most have no customer skills and their timetables are a joke. What is the timetable for as they don't keep to it. I've tried reporting issues to their head office but is is a waste of time as they just make excuses. This company is a joke… Read Full Review

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★☆☆☆☆

“Expensive, Late, Rude, Slow.”

Written on: 05/07/2016 by O'Brienoc1967 (1 review written)

I miss my train almost every day because they are usually late, but as a paying customer do not dare ask why!! Not unless you want a sub-human answer. Their live map is not live, just an automation of where the buses should be. To top it off, buses intend to be stationary more than they are moving. We waited 10 minutes at a bus stop so the driver could wait for a fellow driver to board and yet again forced me to miss my train as we arrived 10 minutes late at the destination. Nothing but hassle… Read Full Review

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★☆☆☆☆

“Haven't got a clue!”

Written on: 05/07/2016 by qaPerry154 (1 review written)

Waited at Victoria Street from 5pm to 5.30pm - no bus there should have been one at 5.07 and 5.22. When it finally turned up the driver was asked about the time it was due - he said "whatever it says on the thing! !!" Sort yourselves out!!!… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 30/06/2016 by Crosson277 (1 review written)

I bought 2 bus tickets using the App but the bus was cancelled. I sent an email asking for a refund and, even though customer service acknowledged that the bus was cancelled for 'operational reasons' they refused to refund the tickets to my account. Unbelievable. Crass attitude and poor service… Read Full Review

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★★☆☆☆

“To and from college ”

Written on: 23/06/2016 by Sandy05 (1 review written)

Normally I have no problem but today I did with one bus driver on the number 7 it is a disgrace. I am a student and I had to be in college early to care for animals so I decided to get McDonald's for breakfast after. On my way back from town with my breakfast I had a hash brown I had almost finished it as the bus came. The driver was very rude about the fact that I had this hash brown and should of put it away to be on the bus. This is the only time I have had a problem with a driver normally… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 04/05/2016 by 493Klein (1 review written)

I have to get four buses a day to and from work which wouldn't be a problem if the buses actually turned up on time or at all, For the second time in two days today the bus decided to not turn up meaning that I was waiting a total of 52 minutes for one to finally come, when I asked the next driver why the bus hadn't come he shrugged his shoulders not even offering an apology. I'd like to say this is the first bad experience I've had with arriva but that would be a lie, they're consistently… Read Full Review

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★☆☆☆☆

“Terrible service no communication ”

Written on: 20/04/2016 by Sadiejane (1 review written)

Last night stood at ashington bus stop for one and a half hours waiting for a bus! 6 busses went in the other direction but not one driver felt the need to even open a window and let us know that an accident was causing the delay! When I contacted the arriva helpline the call handler was rude, uninterested and unhelpful. In general the drivers are very rude, if I did not have to use the service I would not!!… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 15/04/2016 by 368McCormick (1 review written)

Very Poor service. Most of the bus drivers are rude and never come on time. Always on average 5-10, 20-30 minuets late. The prices are also expensive too. Student Bucks Plus are too expensive and should lower the price… Read Full Review

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★★☆☆☆

“bus driver ”

Written on: 06/04/2016

Today Id just came from the cinema in broughton and managed to get to the bus stop as the bus came. I quickly dove in my bag to retrieve my ticket but couldn't see it so I got on to prevent having to wait for another bus and let him know I'm just looking. Other busses i have been on have continued to drive if anyone needed to get something ready, but this bus driver waited still. Under 30 seconds or so it took me to find my ticket And hand it in but he took it straight out my hand and inspected… Read Full Review

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★☆☆☆☆

“Terrible service & bus drivers are aggressive & rude”

Written on: 14/03/2016 by Dc.Offical (1 review written)

I wil no longer be using any of the services arriva has to offer after my journey today. The Anybus pass I buy with my system one travel card was apparently not the right bus pass? However after embarrassing me & and being rather rude he then refused to offer any other solution to let me get home, after me explaing him the next bus dosent come for 40 minutes & the bus was already 10 minutes late. I then asked for his badge number politely, to try resolve the situation in some way so maybe he… Read Full Review

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★☆☆☆☆

“Consistently Inconsistent”

Written on: 05/03/2016

Arriva. Consistently late. What else can I say? Never on time. Get to the the bus stop atleast 5 minutes early and it's always late. Atleast by 10 minutes and sometimes by 20. Get to the bus stop a minute or two before it's due and I find that it's been gone for around 3 to 5 minutes. Why? What makes it hard for the 229 bus to be so bad! I can understand 5 minute delays. It happens. But delays twice as long as sometimes so long that the next scheduled 229 Bus comes right behind it!? The… Read Full Review

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★★★★★

“Hell of a ride ”

Written on: 25/02/2016 by MariyahO'Neill45 (1 review written)

Great work from the bus driver, made me and my friends welcome from the get go and showed great respect to everyone that boarded the bus. I think that people should use buses more often… Read Full Review

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★☆☆☆☆

“rude bus driver”

Written on: 21/02/2016 by ecPutnam76 (1 review written)

We got on the bus and I had a ten pound note out and all the bus driver could say to us was "I'm not changing that no way" so we pulled dour a five pound note and he said "no got no change" so we gave him a pound and he said to us in a mean and horrible grumpy voice "hat soon came down for a tenner didn't it" and then gave us a rude stare, and on top of that we asked for a return and he just said to us "no returns" and then as we walked away up the stairs he gave us an evil look, then when we… Read Full Review

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★☆☆☆☆

“Bus drivers attitude to other road users”

Written on: 06/02/2016 by Aubree74 (1 review written)

I was trying to turn right in Chaul end lane today in Luton . The roads were busy and I was waiting for sometime to turn.i saw a gap in traffic and began to turn out not sure if the bus would let me go ! But he didn't he pulled up in front of me so that I couldn't turn right or go forward . He blocked me ! It was dangerous and absolutely selfish , I don't know the number of the bus but he shouldn't be driving passengers if his attitude is as aggressive to them as he was to me . He scared me… Read Full Review

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Thecompaqguy's Comment

Written on: 06/02/2016

The driver is at the wheel of a 16 year old Ex- London DAF DB250 with shonky brakes, he has probably managed to hit 50 despite a 3 speed gearbox and knackered engine and you want to pull out and wreck his flow? Shame on you :)

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★☆☆☆☆

“Grumpy bus drivers and awful service”

Written on: 28/01/2016 by charloo4 (1 review written)

Arriva seriously needs to update on their services because it is appalling. The drivers are constantly grumpy and rude, the buses are never on time EVER! The only time they are on time is when the bus driver feels like coming early or they just don't show up at all. I have to take the X70 bus every day at 5:45pm and the bus driver is usually 10-20 minutes late, one bus driver even has the nerve to smoke his e cigarette after everyone gets on the bus and by the time he has finished the bus… Read Full Review

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