Arriva Bus Service Reviews

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Latest Reviews

★☆☆☆☆

“Bus drivers attitude to other road users”

Written on: 06/02/2016 by Aubree74 (1 review written)

I was trying to turn right in Chaul end lane today in Luton . The roads were busy and I was waiting for sometime to turn.i saw a gap in traffic and began to turn out not sure if the bus would let me go ! But he didn't he pulled up in front of me so that I couldn't turn right or go forward . He blocked me ! It was dangerous and absolutely selfish , I don't know the number of the bus but he shouldn't be driving passengers if his attitude is as aggressive to them as he was to me . He scared me… Read Full Review

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Thecompaqguy's Comment

Written on: 06/02/2016

The driver is at the wheel of a 16 year old Ex- London DAF DB250 with shonky brakes, he has probably managed to hit 50 despite a 3 speed gearbox and knackered engine and you want to pull out and wreck his flow? Shame on you :)

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★☆☆☆☆

“Grumpy bus drivers and awful service”

Written on: 28/01/2016 by charloo4 (1 review written)

Arriva seriously needs to update on their services because it is appalling. The drivers are constantly grumpy and rude, the buses are never on time EVER! The only time they are on time is when the bus driver feels like coming early or they just don't show up at all. I have to take the X70 bus every day at 5:45pm and the bus driver is usually 10-20 minutes late, one bus driver even has the nerve to smoke his e cigarette after everyone gets on the bus and by the time he has finished the bus… Read Full Review

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★☆☆☆☆

“Disgusting & horrible”

Written on: 23/01/2016 by Brooke119 (1 review written)

I bought return ticket for route no 300 and I just cant explain how bad the service was. First of all bus was really dirty and dont have stop announcements second of all while coming back driver didnt even stop at the designated bus stop even though bus was empty and to make it worst next bus was cancelled. if arriva has any respect for customers then they should payback my money… Read Full Review

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★☆☆☆☆

“Disgusting!!!”

Written on: 15/01/2016 by tqMurdock1974 (1 review written)

I can honestly say this service is AWFUL. Arriva should be helping people who are dependent on public transport rather than NEVER being on time or in my case driving straight past when someone is waiting at the bus stop with an almost empty bus! I am utterly shocked and angry, I have places to be- including sixth form. I understand the bus may run late sometimes but actually driving past me, stopping for a second and then driving off before giving me chance to catch up with the bus is… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 14/01/2016 by Arnavo199 (1 review written)

Wouldn't call this much of a bus company always late most drivers are rude and a handful Armthorpe very safe drivers either… Read Full Review

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★☆☆☆☆

“Bus 306”

Written on: 10/01/2016 by Bridley (1 review written)

Sunday 10th January at approx 1.00pm. Driver on bus 306 told my friend today that the 306 did not go to Tynemouth at weekends, only during the week and he would need to get the 308. As we have just moved to Tynemouth we had been told that the 306 was the only bus going down the coast road to go to Tynemouth. I then went to pick my friend up in the car and as we pulled into our street, the exact 306 bus was stopped at our bus stop. The driver had a beard. Think your drivers may need some… Read Full Review

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Bridley's Response to Bridley's Review

Written on: 10/01/2016

Amending the details in this review / the driver didn't have a beard, he had a moustache and wore glasses.

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★☆☆☆☆

“Service Cuts Coalville”

Written on: 06/01/2016 by KalebKirkland (1 review written)

I wouldn't call Arriva a bus service as all they are interested in is profit not passengers. They have split the village of Thringstone in half...one side of the village now have to walk up to half a mile to catch a bus so a lot of the older people who used to rely on the bus for shopping now have to catch a Taxi which they can ill afford. They are also charging rip off prices and have been doing for years as they had a captive market ......but now Trent Barton run a service through the village… Read Full Review

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★☆☆☆☆

“Sacked!”

Written on: 22/12/2015 by JImms (1 review written)

The service from Knottingley to Wakefield is appalling, when having to get the bus to work on a morning I found that they were often an hour late and sometimes simply didn't turn up at all, even when I went out a whole hour earlier than I needed to. My manager got so fed up with my constant lateness, that in the end he just said he had to let me go, I lost out on a promotion and then I lost my Job… Read Full Review

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★☆☆☆☆

“Horrible bus driver! ”

Written on: 20/12/2015 by Kinsley284 (1 review written)

There is simply no need for a horrible & racist bus driver! Especially to more than 6 people, and I have experienced this quite a few times & I regularly have to get buses… Read Full Review

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★★☆☆☆

“ignorant unprofessional shameful ”

Written on: 07/12/2015 by Newman213 (1 review written)

The 29 route drivers really need some customer service training. Drivers have appalling attitudes. Rude, arrogant, superior and totally unprofessional. They regularly miss out stops if there too many buses in front. They bark orders at passengers as if they are cattle. One even shouted at an elderly lady for being too slow because he wanted to get away from the stop! They behave as if their customers are a nuisance. Please, if you don't like stopping at bus stops, picking up passengers of all… Read Full Review

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★☆☆☆☆

“Always late”

Written on: 25/11/2015 by Sandershu148 (1 review written)

If you need to get somewhere on time don't count on arriva! 385 to southport is always running AT LEAST 15 minutes late!… Read Full Review

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★☆☆☆☆

“Rubbish - don't care ”

Written on: 16/10/2015 by ZaireMcHugh260 (1 review written)

Rubbish service. Either very early or really late. Sees you Wanting to get on bus and just leaves - this has happened many times to me. Not very friendly. Once the driver missed my bus stop before when I had pressed the button as they 'didn't realise' it was a stop. Have to arrive really early at bus stop as sometimes the bus comes much earlier than it says. I cannot wait to stop getting these rubbish buses, awful and I'm paying £6.60 a day!!!! Bad service… Read Full Review

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★☆☆☆☆

“withdraw a route”

Written on: 01/10/2015 by SanaaHuffman (1 review written)

I would like to complain about Arriva coming through wimblebury nobody is using the buses so its not making any money. we would like Arriva of as possible. and they have cut the route before. we had a good bus service with select… Read Full Review

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★☆☆☆☆

“Bus was late by 20 minutes!!”

Written on: 27/09/2015 by 11Preston (1 review written)

We was waiting for our bus, and it was 20 minutes late!! People rely on our public transport, we don't want to be waiting around for something that might not even turn up!!… Read Full Review

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★☆☆☆☆

“Bad service 142 at 20.50”

Written on: 24/09/2015 by 170Houston (1 review written)

Bus 142 from Watford Junction to Edgware at 20.50 never comes. They are buses waiting parked but we have to wait in cold for more than 30 minutes. WHY?… Read Full Review

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★☆☆☆☆

“Rude grumpy and over priced ”

Written on: 17/09/2015 by BrynleeHanna442 (1 review written)

Many times I have travelled with arriva and always get rude and grumpy drivers I always thought I'll give it another go but not anymore they are down right horrible.. I used to get any bus that came first as was going to travel centre now I look and time tables and always get the first bus company they are cheaper and nicer drivers.. I would prefer to leave that extra early or be a bit and get a first bus rather than the arriva that half the time don't even stop or just switch their sign to… Read Full Review

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★☆☆☆☆

“Terrible!”

Written on: 04/09/2015 by DaytonBurnham (1 review written)

The arriva buses are the most unreliable buses I have ever encountered. They come when they want and don't consider how much incovience it causes their customers! The bus drivers are either grumpy or are cocky. This is most definitely the last time I will go on a arriva bus!… Read Full Review

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★☆☆☆☆

“Brought Retail Park - the ever forgotten stop”

Written on: 30/08/2015 by Hoffman1947 (1 review written)

I have long given up any hope for Arriva busses to stop at the Broughton Retail Park in the evening, when they are going from Mold to Chester. It is getting on my last nerve that I have to second guess whether it is too late for the bus driver to be bothered to do the loop and stop next to Tesco. The last bus is MEANT to pull in at 23:35 on week days... well you can forget about that. Any bus that is meant to stop there any later than 8pm has a 50% chance of just driving straight by, this… Read Full Review

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★☆☆☆☆

“Utterly incompetent!”

Written on: 26/08/2015

Arrival are by far the worst most unreliable bus company I have ever encountered. The drivers are odious, petulant and grumpy all the time with an attitude that makes you think they are doing YOU a favour. I always give a friendly hello, but in return for my cheeryness all I get is a look of contempt. The times are lacklustre at best, with no real regard for peole trying to get to places, instead opting for a more relaxed approach of 'we'll get there when we get there' I've complained to them… Read Full Review

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★☆☆☆☆

“Late and rude”

Written on: 25/08/2015

Stood in the rain for 20 minutes for a bus that should have come at 7 minutes past the hour however it came at 25 minutes past! When I got on the bus I asked the bus driver for my ticket and he grunted at me because he had to give me change! What a disgrace!… Read Full Review

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