Qantas Airways Reviews

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Qantas Airways go to qantas.com.au
2.9 stars
Average rating for this product is: 2.9 out of 5

From 3 ratings and 39 reviews

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Average Ratings for Qantas Airways

  • Flight on time?3.8 stars
  • Customer service2.9 stars
  • Comfort on flight2.9 stars
  • Quality of food2.5 stars
  • Value for Money2.7 stars
  • Reviewer Ratings2.9 stars
  • Overall Rating3 stars

39 Reviews For Qantas Airways

  • SydneyEd 27th Apr 2009

    Reviewer rating: 3.5 stars


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    Good Points: People were friendly, helpful and professional. Flights were on time. Seat (business) was comfortable, even with its slightly tilted, flat bed.


    Bad Points: That entertainment system! OnQ, did not work properly on any of the four flights. Is this system still under warranty? If I had purchased a home system with this kind of reliability I'd have returned it long ago!


    General comments: I just returned from a trip from Sydney to Frankfurt and back (via Singapore). That's a long time in QANTAS planes.

  • Guest 22nd Feb 2009

    Reviewer rating: 3.5 stars


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    I flew with Qantas on my first ever long haul journey. I thought the airline was fantastic and I'd def fly with them again. My one and only complaint would be that my TV didn't work on the way back which would have been a problem if I hadn't been so tired I slept the whole journey back.

  • gslack Rank: Major 10th Jan 2009

    Reviewer rating: 4.5 stars


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    Economy cabin was comfortable - I'm 6ft 3".Took off from LHR a little late but arrived in Hong Kong on time.Plenty to eat.Entertainment varied.
    Plane was a little old.

    I haven't flown Qantas Airways for years and was pleasantly surprised

  • Garyted 8th Jan 2009

    Reviewer rating: 4 stars


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    First time with Qantas. Normally use Virgin and BA to states. Entertainment system excellent -just what was required on a long haul flight. Food acceptable (As a vegetarian, was pleased with variety). Crews were friendly and smiling, and attentive. Leg room adequate. Book in attendants also good in UK and Australia. Would travel again with airline.

  • Guest 22nd Dec 2008

    Reviewer rating: 0.5 stars


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    Manager in the airplane helpful. Staff in the plane not helpful and a bit too rude-friendly, wrong seat allocated, staff at the airport cold. I wish I had never flown Qantas.

  • branners Rank: Corporal 29th Nov 2008

    Reviewer rating: 1.5 stars


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    I had not flown internationally with Qantas for a couple of years but, when a long-planned business trip left me in New York, needing a forward ticket, as an Australian, I had no hesitation in choosing the flying kangaroo.Never again. First problem; my first hop is flying Cathay Pacific to HK, then Bahrain, and a mate suggested the day before takeoff that, despite being a Qantas Club/One World member (for more than a decade), I would not be able to access the Cathay lounge in HK. I ring Qantas t ...

  • Guest 18th Aug 2008

    Reviewer rating: 4 stars


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    I have take several Qantas Airways flights in economy class between Australia and Asia/Europe. Their range of entertainment on board includes Hollywood type movies, more quiet movies (I watched "the flight of red balloons"), Australian movies, and some other funny ones such as Mr. Been, Simpsons, and Family Guy. The usability of the entertainment system was good enough; it responds quickly enough to your typing and, unlike some similar systems of other airline companies, you can start and stop y ...

  • longhornkiwi Rank: Corporal 14th Aug 2008

    Reviewer rating: 0.5 stars


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    Second to worst airline I have flown on behind Lufthansa in my opinion, I would never recommend this airline. The only good point in my view was the entertainment system.

  • sellers34 Rank: Corporal 16th May 2008

    Reviewer rating: 4.5 stars


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    Called up recently to change my flight dates and got onto an operator quickly (UK number). Got the whole thing done in 4 minutes and was thinking I'd missed something as it usually takes 10mins to do the most simple of things with other airlines! Charge was £15 but explained to operator I had a date change built into the ticket price and that was it. Just need to have friendlier flight stewards!

  • SEELEY Rank: Staff Sergeant 2nd May 2008

    Reviewer rating: 5 stars


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    Travelled from Heathrow to Singapore then onto Sydney, business class. Excellent staff, well worth the extra money, fantastic seats, and inflight entertainment. Great choice of menu, and ordered for when you wanted to eat also the choice of inflight snacks.
    Return trip equally as good from Melbourne to Singapore before returning to Heathrow.

  • alfons1455 Rank: Lance Corporal 19th Apr 2008

    Reviewer rating: 4.5 stars


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    We flew Business from Perth to Hongkong and Singapore to Frankfurt. Those Sky beds are fantastic! The meals were very good except one where I had problems to distinguish if it is fish or chicken!!!! (was fish - according to flight attendant!). Tasted like: nothing! On the first flight the on board entertainment system on my seat was broken- (only on my seat- all the others were working! there was no chance of changing seats) -- that was disappointing for business class! Prefer Qantas Business ov ...

  • theworld2 Rank: Sergeant 9th Jan 2008

    Reviewer rating: 4 stars


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    flew business with Qantas, Melbourne - Sydney - Melbourne -Sydney - Melbourne over 4 days. all flights on Boeing 767 aircraft. Crew were generally good and meal wasn't bad however the aircraft are beginning to show their age and wear.

  • dionsant Rank: Lance Corporal 12th Dec 2007

    Reviewer rating: 0 stars


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    Very Very Disappointing
    I think Qantas Domestic is rubbish - Virgin is better or even the Qantas offshoot Jetstar have a more pleasant ambiance. Qantas international is a little better, but overall very bad nothing compared to China Airlines (where the plane was spotless, food nice and staff courteous despite a full plane) Ever since the demise of Ansett, there is no longer a luxurious carrier. Qantas is running for a market where people decide to pay that little bit extra for food or a TV. SAV ...

  • windermere Rank: Lance Corporal 30th Oct 2007

    Reviewer rating: 1 stars


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    Unfortunately we have taken several Qantas flights over the last month. I can cope with the in-flight entertainment not working on one long haul, I can cope with the air con being too cold and therefore not being able to sleep, I can even cope with not being offered one single drink from the bar in 12 hours even though on holiday, but I can't cope with some of the staff which were miserable from the start to finish who were quite blatantly irritated by any request made, and who only smiled when ...

  • sloanes Rank: Lance Corporal 24th Sep 2007

    Reviewer rating: 1.5 stars


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    Was really lookig forward to Qantas Airways flight but the 747 felt in need of some TLC. I found the inflight crew unpleasant at times. Depended on what seat you were in. The back rows received services last on all occassions. The food was appalling, Really bland and badly served. As previous comment, it is 'chucked' at you. The one plus was the on demand system. Easy to use, good films and range of entertainment.

  • chris493 9th Aug 2007

    Reviewer rating: 5 stars


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    Qantas is an amazing airline! The cabin crew were polite and always smiling. The food was delicious and served when I wanted it, the totally lie flat beds are the most comfortable around. I would certainly recommend this airline!

  • milliecharlie 4th Jun 2007

    Reviewer rating: 2 stars


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    Generally, Qantas flights are $400+ Australian Dollars more than the cheaper airlines but they do not deliver a better quality service, other than on time schedules.

  • theworld2 Rank: Sergeant 7th May 2007

    Reviewer rating: 2.5 stars


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    Extremely disappointed with the Qantas service on this occasion. An inedible meal was thrown at me and then the flight crew harassed the passengers to hurry up as the pilot announced to them that the cabin should be prepared for landing about 20 minutes after takeoff. As I said, not up to the standard you would expect, I think that the late night flight put the crew in a bad mood and they just could not be bothered with the passengers!

  • siemensA65 Rank: Major 2nd May 2007

    Reviewer rating: 3 stars


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    There was minimum turbulence on this flight and generally I felt safe, Qantas has a reputation for safety in the skies. It was like a rocket to the moon if you like.

  • ukblue Rank: Corporal 17th Apr 2007

    Reviewer rating: 4 stars


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    I flew with Qantas five times during my trip to Australia and the only problem I encountered was on the return to England when my entertainment centre failed. The staff were very helpful and tried to resolve the problem but other than that I had no complaints, the flights were all on time and the staff were friendly and helpful.

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