Written on: 17/05/2013 by Ally0812
We were told if we paid for an annual Qantas lounge pass for $485 a year and we booked flights through Qantas on their website that we would be able to use their lounges in any airport in the world. Well not of they decide to palm you off to an inferior airline. We are currently sitting in Brisbane airport after being told we could Not use out pass we paid $485 for because we were on an air Vanuatu flight, we explained we booked through Qantas and then we spent 50 minutes on the phone only... (read more)
Written on: 13/03/2013
Dreadful Qantas! We arrived almost 7 hours late in Auckland, travelling from San Francisco via Los Angeles and Sydney, because Qantas held the flight in LA for 4 hours to pick up a late connecting flight coming in from NY. Qantas had claimed that the delay was because of a technical fault on the ground in SF. We found out the truth when the passengers came through from the NY flight. Problems occur, which passengers accept, but why did they LIE? We complained, politely, when we... (read more)
Written on: 24/01/2013 by AMalacaria (1 review written)
Qantas is a delight to fly. Welcoming. Good quality food. Attentive and frequent service. Boarding was fast and super efficient. Perfectly comfortable flights to and from the US on the 747. But the economy A380 seats are a disgrace. The backs are thinner making every movement and touch from behind felt immediately. The seats recline beautifully - except the lovely recline means you are lying in someone's lap and someone is probably lying in your lap. This makes sitting up and reading... (read more)
Written on: 22/11/2012
I travel extensively for both work and leisure and I am writing in to share my 1st and last flight experience with Qantas. My worst & most horrifying flight experience, EVER. I was travelling with 2 other friends on BA7310 from London to Singapore on Tue, 20/11/2012 at 2230 via gate 7, coach share with Qantas - worst decision ever made. At boarding gates, we were told we had too much hand luggages - we each had 1 computer bag, 1 hand luggage & 1 plastic bag of duty free purchase - even... (read more)
Written on: 20/10/2012 by 11234343232432143214
I cannot believe, how bad the quatas custerm service is. I made the call 13 13 13 to change my flight number, and the operator irresponsive to my questions, ignore my words, and the only thing she actully did , was telling me that 'sighing over the phone is rude", then hang up on me. I cannot believe what she just said to me. Quatas customer services is good at providing the worst customer servicer. (read more)
Written on: 19/08/2012
THIS IS SPECIFIC FLIGHT QF 93 FROM MELBOURNE TO LAX LOS ANGELES. THEY ARE THE WORST AIRLINES EVER! FROM NO ONE ANSWERING THE PHONE TO RUDE COUNTER EMPLOYEES TO HOSTILE AND IMMORAL GANG STYLE FLIGHT ATTENDANTS TO NEGLEGENT AND CHAOS SERVICE IN THE CABIN TO DELAYS BECAUSE THE FOOD TRUCK DID NOT MAKE IT AND AN ALLEGEND PASSENGER LOST HIS PASSPORT. THE WORST EVER AIRLINES THAT NO ONE SHOULD EVER GET HIMSELF ON THEIR FLIGHTS. THEY FORCE YOU TO CHECK IN THE SMALLEST CARRY ITEMS AND THEY ARE RUDE... (read more)
Written on: 05/08/2012
I have travelled extensively and as Qantas no longer flies in or out of the gold coast you have no choice but to use Jet star. As a Qantas club member when you check into the Qantas club at the domestic terminal it is beyond a joke, I walked in at 10:30 am there was no one at the service counter for the entire half hour. There was 3 different types of cereal, 3 juices, tea and coffee and some mess which was apparently some fruit and yoghurt mix. The seats are hard and there is no view of... (read more)
Written on: 09/07/2012
Caught the Qantas A380 (my fist time on one) from Singapore to Sydney & flew economy. Mistake #1. Even the budget Asian airlines have more leg room and at 169cm I don't consider myself tall. Seeing as they are seemingly determined to break some sort of record for the number of passengers in economy, there is an extreme shortage of toilets. Taking my 3 year old daughter to one was a challenge; children don't hang on for ever. So I noticed a flight of stairs and following it up some toilets. On... (read more)
Written on: 22/05/2012
As A seasoned traveller, flying Business Class around the world at least 8 times per year and having Platinum/Emerald status for the past 6 years with at least two carriers. I was amazed at the service of Qantas on a recent flight from LAX-MEL. Upon receiving an SMS confirming an upgrade, I was given an economy seat, with no explaination other than "who sent you an sms" from the counterstaff at LAX. Despite my protestation they slung me down the back...and had the nerve to still deduct the... (read more)
Written on: 01/05/2012 by tonyb1971
Qantas club Darwin, I was denied a beer because I was "4 minutes before 12pm", then the next time I fly, I get denied access because I was 'arriving', not 'departing.'..... WTF is the difference?? I have gone to the same club on arrival before, without issue. Qantas club is a huge ripoff, who seem to change the rules as they see fit. If I could give less than 1 star, I would. (read more)
Written on: 10/04/2012
No luggage delivered with customer at destination on outward long haul flight... and then, amazingly, no luggage delivered with customer at destination on the return flight a few weeks later. This is not the sort of service that was expected from this airline which seems to have a reputation it does not deserve (apart from its extraordinary safety record). It has let itself (and the nation of Australia) down very badly and I just wonder what other passengers' experiences are. I also find it... (read more)
Written on: 11/03/2012
LHR to Melbourne with Qantas Premium Economy - excellent in every way. Very impressed with arrangements made to get us to Auckland via Melbourne instead of Sydney because of delays thru snow in London. Only wish our return flights had been with Qantas and not with BA whose standards in the Premium Economy class were nothing like as good. Tip to other travellers - make sure its Qantas both ways or like us you will be very disappointed. (read more)
Written on: 10/10/2011 by sunduner (2 reviews written)
As a full-time wheelchair user, air travel has to be the taken only if you wear nappies, plus do not mind being bodily lifted to your seat. I could not believe that I was loaded last, lifted to the Aisle wheelchair, then to be body lifted to my seat. An aisle seat. This was a long haul flight to Perth WA. via Singapore. The emails the phone calls the early check-in, could never account for this bad service. The captain was ready for 'push back' as I was stuck in the aisle while the cabin... (read more)
Written on: 22/09/2011
A delayed connecting flight meant that we missed our plane from Singapore to Heathrow. At no point during our 3 hour delay in Darwin were we told about the delay or about what would happen to us in Singapore. My husband phoned Qantas to get some information and he was on hold for an hour before being told it wasn't their responsibility. We paid our money to Qantas, so it was up to them to sort us out. At Singapore airport we were met by a rep who told us that we had missed our flight, that... (read more)
Written on: 15/08/2011
I flew Sydney/Singapore/London on an A380. Ground handling in Sydney was superb as was the lounge. In the air was a different story. On the leg from Singapore to London I wanted dinner and didn't fancy anything on the menu so asked for scrambled eggs as I saw they would be available for breakfast.This request was refused. In my view if one is travelling first class a simple request like this should be carried out.They manage it on BA and Cathay.I felt the cabin crew member just couldn't be... (read more)
Written on: 15/08/2011 by jillot (2 reviews written)
Liked the new A380 - where everything worked as it should. Service excellent, seat fine - as comfortable as can be expected in economy. Entertainment great. Food just OK - especially if you are a chocaholic! Toblerone for dessert followed by chocolate ice cream bar followed by hot chocolate....could have been more imaginitive with the menu planning! Boarding was remarkably fast despite the passenger numbers. Overall an ok experience and would travel Qantas again. (read more)
Written on: 28/05/2011
Qantas are an absolute joke!! I booked a flight from Townsville to London for Dec 2011 around the end of feb. I then found out in March that i'm expecting a very unplanned baby at the End of Nov. just days before I'm due to fly. Obviously I'm having to change my flights however Qantas are being so unhelpful. I'm unable to change them online for some reason so will have to call to change them which incurs extra fees. After phoning to ask about this I was told by a lady that my ticket was non... (read more)
Written on: 05/05/2011
Flew Qantas from Sydney to Auckland after My Cathay Pacific flights from Johannesburg - Hong Kong - Sydney. I have flown with them in the past on a visit to South Africa from NZ. Maintenance issues caused the 2+ hour delay in Sydney and I found crew to be very rude! However this time I flew with Cathay Pacific and Qantas(between syd and akl). Flights with Cathay were perfect! A long layover in Hong Kong not a problem either. Well after all that Qantas ruined the whole trip! We all boarded... (read more)
Written on: 11/04/2011
This was my first trip flying with quantas airlines and what a mistake. We were very dissapointed in the service. Many of the South African passangers complined of the unfriendly staff. I had food poisening the night before the flight, but was given medical clearance to fly by the airport Dr. Just to be shouted at by the service provider on the plane, saying that I am "contaminating the fellow crew members". My husband, being a doctor himself, politely explained that I was feeling fine and... (read more)
Written on: 08/04/2011
My wife and I who recently caught a flight from Melbourne to New York, had the horriffic experience of being downgraded from Business Class to Economy after paying full Business Fare on Qantas. We got to LA on our allocated seating and then were told that the flight was oversold. They then proceeded to tell us that we would be compensated $500 for this sector. We paid $8000 full for this and obviously is not the appropriate compensation.
DO NOT EVERY TRUST OR FLY QANTAS. We then rang the... (read more)
Written on: 11/02/2011
I found it interesting that Qantas, my long standing favorite airline for my frequent trips between NY and Melbourne, has an overall review of 2.7 stars. I suppose it's because you only write a review when you're unhappy with it.
I have always found the staff on Qantas friendly, I love that they give you socks, a blanket and pillow and sometimes a toothbrush on the long haul flights. I always breath a huge sigh of relief when I get on Qantas after a NY-LAX flight with an American domestic... (read more)
Written on: 31/01/2011
extremely abusive customer service. Extremely poor quality airline. When I ask if I can get the name and number of an abusive staff member, told to 'go jump in the lake'. Repeated abuse over many months. (read more)
Written on: 13/01/2011
For many people on our flight there was no entertainment system working. In my seat I had no tv services available, the light was not working so I couldn't read, the service bell was broken so I could not call the staff and the headphones were broken in the pack. What annoyed me was that when I spoke to the staff they said they would try to fix it but never came near me again to see if it worked or replace the headphones. I complained and in the end 4 of us received a free gift from duty... (read more)
Written on: 11/12/2010
Unbelievably Rude Air Hostess
Qantas staff have been unnecessarily short with me in the past - this event however tipped the scales and I had to write a review.
Here is what happened - As i was getting on the final leg of my flight from Adelaide to Sydney QF738 the hand luggage holds were extremely full near my seat. I had a fairly large piece of hand luggage and some duty free alcohol in my other hand. My seat was near the back of the plane - I went to the back of the plane and asked the... (read more)
Written on: 18/11/2010 by ratki5 (1 review written)
Unfortuately we had an exceptionally poor stewardess on this leg (QF31 on 8th November) who was very abrupt and rude, which is unusual for Business Class staff. The stewwards were fine and very friendly but there was obviously a problem with this lady.
All other flights we have had with Qantas have been fine. (read more)
Written on: 30/10/2010
Lousy airline - poor treatment of customers, lousy food, bad service from flight attendants and snooty ground staff. Qantas club is a waste of money. (read more)
Written on: 13/10/2010
Qantas booked us in April and debited our credit card in April. We have booked 6 flights over 6 months with them into next year. My husband was notified of a flight change, I was not. I phoned to find out that our flight were not 'linked'. Then he was notified of another flight in jan that he was re-booked to leave 4 hrs earlier. I was not, phoned to find out what happened and was told I was not on his flight and our flights could not be linked for other than 'seating purposes'. I phoned 2... (read more)
Written on: 29/09/2010
I flew from Perth to Singapore. From check-in to Arrival, it was all smooth.
Qantas makes you feel so warm and welcome when you're flying with them. You would be silly not to fly with Qantas Again.
Their Food is great, service was excellent and entertainment was probably the worst thing on the flight but it was still very reasonable. The wines/alcohol was the best I've ever seen in a business class cabin. Their cabins are very clean and seats are good as new. WELL DONE QANTAS! (read more)
Written on: 16/09/2010
I flew my Paris to London (LHR) with BA and it was just great. I actually booked my whole flight via BA and they have a policy as to which you can fly with a guitar in a hard case so this was no problem at all. Then when I took my LHR/SYD, the flight attendants would not let me take my guitar on board stating it was too heavy. It certainly is a hard case but compared to other passengers hand luggage, my guitar wasn't weighing more. In short, I was forced to put my guitar in the 'bulky item'... (read more)
Written on: 15/08/2010
Inapproriate seating for some customers due to family with crying baby.
Lack of attention to detail by flight attendants eg help with overhead lockers
Lack of attention to snack bar and provision of food although snacks put away
An over supply it would seem of people upgrading or in fact employees flying business class on both my flights. This in itself is okay I just wonder if this would apply to all Qantas flights. eg. Are there only a few people paying the full business class fare? I had... (read more)
Written on: 27/07/2010 by Dromomaniac (9 reviews written)
We flew Auckland to Los Angeles in January of this year (we actually flew from Sydney to Auckland, and stayed a month in NZ before moving on) and we wer very happy with the flight all round. We flew business class as we wanted a bit more room and, boy did we get more room. We had all on the nose of the plane to ourselves other than one lady and Temeura Morrison (the actor from 'Once were Warriors'). We were very well looked after and the flight went very quickly and comfortably. The seats... (read more)
Written on: 06/07/2010
I have recently traveled on a Business Class domestic flight from Sydney to Melbourne. First of all, I was very disappointed at the domestic Business Lounge in Sydney and frankly I think it is simply a quiet version of the Qantas Club. The food was very average, low quality and the 'Signature Dishes' were certainly missing. In fact, the only addition to the Qantas Club selection of food were the cold curry puffs and cheese quiches. On board, we were served with overcooked salmon, baked... (read more)
Written on: 03/06/2010 by mike13 (31 reviews written)
The flight was comfortable and the entertainment was good, not enough time to see all the movies i would have wanted to.
The staff in business class were very attentive, however if you go economy then dont expect too many smiles.
Good food and drink on offer.
The drawbacks are, for the astronomical money you are paying for the seat, the actual seat is not that big! compared to other companies like singapore airways it is very tight and uncomfortable. generally good, but i would reccomend... (read more)
Written on: 20/02/2010 by Kevvo (1 review written)
Flight BA-7371, operated by Quantas, Airbus A380, seat 62B - middle
For such a modern plane on such a longhaul flight the economy seats are about the worst I have ever, ever encountered. There is no legroom whatsoever. The quality of the entertainment is great but Quantas, I can only assume, hope this will keep your mind off the clastrophobic conditions for the 13 hours flight. The attendents told us that there was a strict one drink only policy. There was no problem getting another but... (read more)
Written on: 07/01/2010
My flight was fantastic.. i was on the a380 and the experience i have had was fantastic. The onboard Entertainment was great a big variety of movies and shows. The food was great .. the crew were so helpful in assiting and so kind. Very rare in a airline. the only fault i could give qantas is the baggage took a while to get off the plane..i have to give a mention to the pilots of my flights they are very talented with landing the plane.. smoothest landing i have had in a long time and i... (read more)
Written on: 26/04/2009 by SydneyEd
I just returned from a trip from Sydney to Frankfurt and back (via Singapore). That's a long time in QANTAS planes. (read more)
Written on: 22/02/2009
I flew with Qantas on my first ever long haul journey. I thought the airline was fantastic and I'd def fly with them again. My one and only complaint would be that my TV didn't work on the way back which would have been a problem if I hadn't been so tired I slept the whole journey back. (read more)
Written on: 10/01/2009 by gslack (46 reviews written)
Economy cabin was comfortable - I'm 6ft 3".
Took off from LHR a little late but arrived in Hong Kong on time.
Plenty to eat.
Entertainment varied. Plane was a little old. I haven't flown Qantas Airways for years and was pleasantly surprised (read more)
Written on: 08/01/2009 by Garyted
First time with Qantas. Normally use Virgin and BA to states. Entertainment system excellent -just what was required on a long haul flight. Food acceptable (As a vegetarian, was pleased with variety). Crews were friendly and smiling, and attentive. Leg room adequate. Book in attendants also good in UK and Australia. Would travel again with airline. (read more)
Written on: 22/12/2008
Manager in the airplane helpful. Staff in the plane not helpful and a bit too rude-friendly, wrong seat allocated, staff at the airport cold. I wish I had never flown Qantas. (read more)
Written on: 29/11/2008 by branners (3 reviews written)
I had not flown internationally with Qantas for a couple of years but, when a long-planned business trip left me in New York, needing a forward ticket, as an Australian, I had no hesitation in choosing the flying kangaroo.
Never again. First problem; my first hop is flying Cathay Pacific to HK, then Bahrain, and a mate suggested the day before takeoff that, despite being a Qantas Club/One World member (for more than a decade), I would not be able to access the Cathay lounge in HK. I ring... (read more)
Written on: 17/08/2008
I have take several Qantas Airways flights in economy class between Australia and Asia/Europe. Their range of entertainment on board includes Hollywood type movies, more quiet movies (I watched "the flight of red balloons"), Australian movies, and some other funny ones such as Mr. Been, Simpsons, and Family Guy. The usability of the entertainment system was good enough; it responds quickly enough to your typing and, unlike some similar systems of other airline companies, you can start and... (read more)
Written on: 14/08/2008 by longhornkiwi (3 reviews written)
Second to worst airline I have flown on behind Lufthansa in my opinion, I would never recommend this airline. The only good point in my view was the entertainment system. (read more)
Written on: 16/05/2008 by sellers34 (5 reviews written)
Called up recently to change my flight dates and got onto an operator quickly (UK number). Got the whole thing done in 4 minutes and was thinking I'd missed something as it usually takes 10mins to do the most simple of things with other airlines! Charge was £15 but explained to operator I had a date change built into the ticket price and that was it. Just need to have friendlier flight stewards! (read more)
Written on: 02/05/2008 by SEELEY (9 reviews written)
Travelled from Heathrow to Singapore then onto Sydney, business class. Excellent staff, well worth the extra money, fantastic seats, and inflight entertainment. Great choice of menu, and ordered for when you wanted to eat also the choice of inflight snacks.
Return trip equally as good from Melbourne to Singapore before returning to Heathrow. (read more)
Written on: 19/04/2008 by alfons1455 (1 review written)
We flew Business from Perth to Hongkong and Singapore to Frankfurt. Those Sky beds are fantastic! The meals were very good except one where I had problems to distinguish if it is fish or chicken!!!! (was fish - according to flight attendant!). Tasted like: nothing! On the first flight the on board entertainment system on my seat was broken- (only on my seat- all the others were working! there was no chance of changing seats) -- that was disappointing for business class! Prefer Qantas... (read more)
Written on: 09/01/2008 by theworld2 (8 reviews written)
flew business with Qantas, Melbourne - Sydney - Melbourne -Sydney - Melbourne over 4 days. all flights on Boeing 767 aircraft. Crew were generally good and meal wasn't bad however the aircraft are beginning to show their age and wear. (read more)
Written on: 12/12/2007 by dionsant (2 reviews written)
Very Very Disappointing
I think Qantas Domestic is rubbish - Virgin is better or even the Qantas offshoot Jetstar have a more pleasant ambiance. Qantas international is a little better, but overall very bad nothing compared to China Airlines (where the plane was spotless, food nice and staff courteous despite a full plane) Ever since the demise of Ansett, there is no longer a luxurious carrier. Qantas is running for a market where people decide to pay that little bit extra for food or a TV.... (read more)
Written on: 30/10/2007 by windermere
Unfortunately we have taken several Qantas flights over the last month. I can cope with the in-flight entertainment not working on one long haul, I can cope with the air con being too cold and therefore not being able to sleep, I can even cope with not being offered one single drink from the bar in 12 hours even though on holiday, but I can't cope with some of the staff which were miserable from the start to finish who were quite blatantly irritated by any request made, and who only smiled... (read more)
Written on: 24/09/2007 by sloanes (2 reviews written)
Was really lookig forward to Qantas Airways flight but the 747 felt in need of some TLC. I found the inflight crew unpleasant at times. Depended on what seat you were in. The back rows received services last on all occassions. The food was appalling, Really bland and badly served. As previous comment, it is 'chucked' at you. The one plus was the on demand system. Easy to use, good films and range of entertainment. (read more)