Qantas Airways Reviews

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Delay with broken promise”

Written on: 18/10/2014 by PATRICKSO (0 reviews written)

Flied with them from Hong Kong to the UK ... their flight had technical issues which caused much delay. Ground crew in Hong Kong promised that the airline will assist in the UK with our onward journey so we won't be out of pocket. Guess what .. the promise didn't materialise ... ground crew in the UK know only to defend quntas mentioning lots of its company policies and complaints procedure if I am not happy, what they don't know is how to empathise their customer concerns and try to find a… Read Full Review

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★☆☆☆☆

“completely terrible”

Written on: 11/08/2014 by jaimied (1 review written)

absolutely terrible. Traveling with a 2 year old isn't very fun for anyone, but this airline did not make it any easier. Not only did they not have our meal requests recorded properly (so we did NOT eat), they made everything the consumer's issue. This was a red eye flight from LAX to BNE. We didn't take off for an hour (which was at fault of LAX, not the airline), but by the time we were up in the air at 1am, the flight attendants barely started serving meals, making people lift their seats… Read Full Review

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★☆☆☆☆

“Terrible Check-in and Terrible 15 hours flight”

Written on: 15/06/2014

Few hick-ups during check-in but that was only the start of this long journey. Got to Sydney at 5am from Dubai. Gate# not clear, transfer desk nor the ladies at the gate knew where the boarding pass is issued for transfer flights to Fiji. The worst was.... my flight back. Again the transfer desk nor the security at the gate not know where the boarding pass is issued, I have gone up and down 4-5 times. The desk finally becomes available and adressed my concerns ... that the desk needs more… Read Full Review

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★☆☆☆☆

“Customer un-care; the airline of double-speak and nonsense”

Written on: 04/06/2014 by Matthewc49 (1 review written)

Time to use Qantas frequent flyer points, of which I have many. Booked Brisbane-LAX flights, they're available within a day of when I want to go. On the Qantas web site, using Qantas frequent flyer points, and notice outbound flights are via Nadi on Air Pacific. Well, OK, have flown on them to Fiji before when booking through Qantas and they were OK. Used my lounge in Brisbane, but of course (see "catch" below) coming back Qantas had been too cheap to buy Nadi lounge access for their outbound… Read Full Review

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★☆☆☆☆

“Long time Qantas Frequent Flyer. Even got a lounge...”

Written on: 24/04/2014 by Bondgx320 (1 review written)

Long time Qantas Frequent Flyer. Even got a lounge member ship for a few years. Accumulated enough points to fly my daughter and wife international round trip to Los Angeles (194000 points), no problem. Found available seats, great, booking,..then the surcharges of.....hold on...$1,700 AUSD (!!!) the exact same flights, same class, cash cost $2600 AUSD! Oh, except the $30 (!!!) charge.....per ticket, for using a credit card! So, for the privilege of paying for my original FF membership (before… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 24/01/2014 by NomoreQantas (1 review written)

Expensive fares. No flexibility. Terrible customer service. Perth airport is the worst place for rude Qantas staff. Been a gold member for years and have watched the airline go downhill. I was told by a duty manager that staff can no longer change you to an earlier flight as the company needs to make more money… Read Full Review

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★★★☆☆

“Was better when they flew via Singapore”

Written on: 12/01/2014

Such a shame they have switched the kangaroo route hub. The timing of the flight changes in Dubai in both directions are very poor for Jet Lag… Read Full Review

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★☆☆☆☆

“thought I was going emirates then discovered it was...”

Written on: 17/12/2013

we booked a rtn flight Auckland to Sydney via emirates but unfortunately it was quantas on the way back, we think they sub contract with them? - really chaotic with food and drinks, and very cramped aircraft. Food awful - I would not want to travel with tm again :(… Read Full Review

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★☆☆☆☆

“Flight from sydney to auckland”

Written on: 21/10/2013

Apparently one of the air hostess would prefer to serve only male passengers. She had stopped far too many times just to greet and serve a group of young atheletic team. She asked only male passengers ( excluding those older male passengers) if they wanted anything and would immediately taking care of the requests. However, when asked by female passengers, she would smile and says yes but would just pretend to forget about the requests. If you are coming to work as an air hostess and in the… Read Full Review

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★★★★★

“Round the World”

Written on: 24/09/2013

After our daughter's wedding seven of us headed off to Australia, landing in Melbourne, Sydney, Alice Springs, and Port Douglas. We had never flown with QANTUS before, but we were soon convinced about their service. It is the high quality of their staff which is their secret. Their mission? Make the trip as outstanding as possible for the passengers.Was everything sugar-candy perfect? Of course not. The first problem? Fuse issue on our plane at Heathrow. The captain emptied the plane but… Read Full Review

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★★☆☆☆

“A380 Economy disgrace”

Written on: 25/05/2013

I was beyond disappointed with Qantas. The small amount of leg room on the A380 is a joke! Our 11 year old daughter could not get comfortable. We travel quite often to the USA and Qantas was our preference.. Well not any more. Food awful, service average, seats beyond an insult for the price… Read Full Review

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★☆☆☆☆

“Beware before you buy annual lounge pass”

Written on: 17/05/2013 by Ally0812 (1 review written)

We were told if we paid for an annual Qantas lounge pass for $485 a year and we booked flights through Qantas on their website that we would be able to use their lounges in any airport in the world. Well not of they decide to palm you off to an inferior airline. We are currently sitting in Brisbane airport after being told we could Not use out pass we paid $485 for because we were on an air Vanuatu flight, we explained we booked through Qantas and then we spent 50 minutes on the phone only to… Read Full Review

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★☆☆☆☆

“Dreadful Qantas!”

Written on: 13/03/2013

Dreadful Qantas! We arrived almost 7 hours late in Auckland, travelling from San Francisco via Los Angeles and Sydney, because Qantas held the flight in LA for 4 hours to pick up a late connecting flight coming in from NY. Qantas had claimed that the delay was because of a technical fault on the ground in SF. We found out the truth when the passengers came through from the NY flight. Problems occur, which passengers accept, but why did they LIE? We complained, politely, when we… Read Full Review

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★★★★☆

“Love Qantas/ Hate A380 Economy”

Written on: 24/01/2013 by AMalacaria (1 review written)

Qantas is a delight to fly. Welcoming. Good quality food. Attentive and frequent service. Boarding was fast and super efficient. Perfectly comfortable flights to and from the US on the 747. But the economy A380 seats are a disgrace. The backs are thinner making every movement and touch from behind felt immediately. The seats recline beautifully - except the lovely recline means you are lying in someone's lap and someone is probably lying in your lap. This makes sitting up and reading impossible… Read Full Review

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★☆☆☆☆

“WORSt AIRLINE EVER”

Written on: 22/11/2012

I travel extensively for both work and leisure and I am writing in to share my 1st and last flight experience with Qantas. My worst & most horrifying flight experience, EVER. I was travelling with 2 other friends on BA7310 from London to Singapore on Tue, 20/11/2012 at 2230 via gate 7, coach share with Qantas - worst decision ever made. At boarding gates, we were told we had too much hand luggages - we each had 1 computer bag, 1 hand luggage & 1 plastic bag of duty free purchase - even though… Read Full Review

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★☆☆☆☆

“ Quatas customer services is good at providing the...”

Written on: 20/10/2012 by 11234343232432143214 (1 review written)

I cannot believe, how bad the quatas custerm service is. I made the call 13 13 13 to change my flight number, and the operator irresponsive to my questions, ignore my words, and the only thing she actully did , was telling me that 'sighing over the phone is rude", then hang up on me. I cannot believe what she just said to me. Quatas customer services is good at providing the worst customer servicer… Read Full Review

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Azizabdulbinmuhamed's Response to 11234343232432143214's Review

Written on: 05/01/2013

this is great story. you only want fly and food. not rude contas. why to be so rude when this man, its sighing. never i go them

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★☆☆☆☆

“Worst Airlines Ever”

Written on: 19/08/2012

THIS IS SPECIFIC FLIGHT QF 93 FROM MELBOURNE TO LAX LOS ANGELES. THEY ARE THE WORST AIRLINES EVER! FROM NO ONE ANSWERING THE PHONE TO RUDE COUNTER EMPLOYEES TO HOSTILE AND IMMORAL GANG STYLE FLIGHT ATTENDANTS TO NEGLEGENT AND CHAOS SERVICE IN THE CABIN TO DELAYS BECAUSE THE FOOD TRUCK DID NOT MAKE IT AND AN ALLEGEND PASSENGER LOST HIS PASSPORT. THE WORST EVER AIRLINES THAT NO ONE SHOULD EVER GET HIMSELF ON THEIR FLIGHTS. THEY FORCE YOU TO CHECK IN THE SMALLEST CARRY ITEMS AND THEY ARE RUDE AND… Read Full Review

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Hajmuhamed's Comment

Written on: 05/01/2013

you to be not alon. the qantas take my pride...my pride. why for i am share holder the qantas ? never again to be fly

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★☆☆☆☆

“Qantas club falling to a new low”

Written on: 05/08/2012

I have travelled extensively and as Qantas no longer flies in or out of the gold coast you have no choice but to use Jet star. As a Qantas club member when you check into the Qantas club at the domestic terminal it is beyond a joke, I walked in at 10:30 am there was no one at the service counter for the entire half hour. There was 3 different types of cereal, 3 juices, tea and coffee and some mess which was apparently some fruit and yoghurt mix. The seats are hard and there is no view of… Read Full Review

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Powertraveller's Comment

Written on: 19/08/2012

THIS IS SPECIFIC FLIGHT QF 93 FROM MELBOURNE TO LAX LOS ANGELES. THEY ARE THE WORST AIRLINES EVER! FROM NO ONE ANSWERING THE PHONE TO RUDE COUNTER EMPLOYEES TO HOSTILE AND IMMORAL GANG STYLE FLIGHT ATTENDANTS TO NEGLEGENT AND CHAOS SERVICE IN THE CABIN TO DELAYS BECAUSE THE FOOD TRUCK DID NOT MAKE IT AND AN ALLEGEND PASSENGER LOST HIS PASSPORT. THE WORST EVER AIRLINES THAT NO ONE SHOULD EVER GET HIMSELF ON THEIR FLIGHTS. THEY FORCE YOU TO CHECK IN THE SMALLEST CARRY ITEMS AND THEY ARE RUDE AND CONFRONTATIONAL.ONE FLIGHT ATTENDANT ONLY CONCERN WAS TO HIT ON HIS FEMALE COLLEAGUE AND ON OTHER FEMALE PASSENGERS WITH FLAT OUT STREET GANG STYLE ATTITUDE. HE WAS ADDRESSING ME WITH YEAH MAN INSTEAD OF "SIR "WHEN I ASKED HIM WHEN ARE WE LEAVING AFTER 1.5 HOURS DELAY WHICH MADE THE MAJORITY OF PASSENGERS WITH CONNECTIONS TO RUN LIKE CRAZY HULLIGANS OR MISS THEIR FLIGHTS. WHEN IT WAS TIME TO SERVE LUNCH A WHOLE SECTOR WAS LEFT WITHOUT SERVICE AND FINALLY THEY TOLD US THAT THEY RAN OUT OF HOT MEALS AND HERE IS A TUNA SALAD THAT YOU CAN EAT. AFTER WE COMPLAINED AND REFUSED TO EAT THE TUNA SALAD, THEY LEFT US FOR ANOTHER 90 MINUTES AFTER THEY GOT US THE MEAL WHICH WAS FOUND ALL OF A SUDDEN FROM THER SECRET STORAGE THAT THEY STACHED FOR BUSINESS CLASS. ALL IN ALL IT IS THE WORST EVER AIRLINES TO TRAVEL ON AND MAKE SURE THAT WHEN YOU BOOK AMERICAN OR UNITED THAT THE FLIGHT IS NOT OPERATED BY QANTAS!!

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★☆☆☆☆

“Premium toilets are for premium customers”

Written on: 09/07/2012

Caught the Qantas A380 (my fist time on one) from Singapore to Sydney & flew economy. Mistake #1. Even the budget Asian airlines have more leg room and at 169cm I don't consider myself tall. Seeing as they are seemingly determined to break some sort of record for the number of passengers in economy, there is an extreme shortage of toilets. Taking my 3 year old daughter to one was a challenge; children don't hang on for ever. So I noticed a flight of stairs and following it up some toilets. On… Read Full Review

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★☆☆☆☆

“What...customer experience”

Written on: 22/05/2012

As A seasoned traveller, flying Business Class around the world at least 8 times per year and having Platinum/Emerald status for the past 6 years with at least two carriers. I was amazed at the service of Qantas on a recent flight from LAX-MEL. Upon receiving an SMS confirming an upgrade, I was given an economy seat, with no explaination other than "who sent you an sms" from the counterstaff at LAX. Despite my protestation they slung me down the back...and had the nerve to still deduct the… Read Full Review

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