BMI Baby Reviews
Summary
bmi baby has emerged over recent years to take on Easyjet and Ryanair in the low cost airline battle. If you are considering whether to fly on bmi baby or a different airline then you should read the consumer reviews below first so you that you know what you are getting. If you have already flown on bmi baby then we'd love to hear from you, why not write a review?
Media Gallery for BMI Baby
Latest Reviews
★☆☆☆☆
“Cancelled flight ”
Written on: 16/06/2012
They cancelled my flight to London Stansted from Belfast. They should never have taken my money and I've been waiting for over a month to get my money back. DO NOT EVER USE! (read more)
★☆☆☆☆
“bmi baby lack of info regarding belfast issue”
Written on: 11/05/2012 by lexus250
i booked a flight for my family of six for june 2012 with bmi baby but on may 4th i heard flights had brrn cancelled so i rang number given on tv to find out if my flights were safe.no one at this number informed me only belfast flights were affected and i was told to book more flights with another company.because of lack of information i booked them all again with thomsons costing me another £1400!there was no number given on tv for the uk and no one made it clear that this issue was only... (read more)
★★★★☆
“Bmibaby”
Written on: 12/04/2012 by ben278x (1 review written)
I flew on WW5821/5824 from East Mids to Glasgow yesterday coming back today. After flying with Ryanair so many times I had finally caught a cheap return ticket advertised on Bmibaby.com for about 54GBP including all fees. I have to say that Bmibaby does not offer, in general lower fares than Ryanair because its hard to find that low price when you book it. However, both my flights were on time and arrived early, possibly because they are smaller airports, less hassle. The crews at least give... (read more)
★☆☆☆☆
“impossible on-line checkin”
Written on: 05/04/2012
Haven't travelled with them yet. Wonder whether it will be poss despite having paid. They encourage you to check in on-line so far I've tried 5 times and stayed on for an average of more than 45 minutes each time and still not managed to get beyond the second screen. They haven't replied to my email about it. (read more)
★☆☆☆☆
“Non-existent customer service”
Written on: 20/03/2012
Non-existent customer service! Who-ever runs their Marketing department should be sacked. In this day and age it is completely unacceptable. - an out-sourced number to a foreign country is the only one available. - I was offered a postal address or fax number to write to! This is 2012! - I was given the name Melissa Sharp as the Manager of customer relations at BMI Baby - what a huge amount she has to answer for if she exists! (read more)
★★★★☆
“Not bad for price”
Written on: 18/03/2012 by crazyjohn41 (1 review written)
Cheap-ish and not bad. As long as the flight is fairly short its reasonable, any longer and your legs get sore and cramped. (read more)
★☆☆☆☆
“BAD customer service....”
Written on: 16/02/2012 by hdavies (1 review written)
delays upon delays...you never arrive at the airport to a plane on time....costs you a fortune should you have as a normal traveler would...bags to check in! Low and behold should you arrive with a kg too much...£8 the kilo! And don't be lulled into a false sense of security that your bags will be taken care of and arrive at destination WITH you...Oh no, most likely to be be on the next plane or so they say, on a different carrousel for a different flight! Bmibaby are so thoughtful they... (read more)
★☆☆☆☆
“WELL DONE FOR WINNING THE T&C BATTLE BUT LOOSING A...”
Written on: 19/11/2011
Hi, I recently used BMI Baby’s online booking team, what a poor customer service I received, I was booking a Stag doo for 16 people so I could book with a deposit and I was given a fixed price (great) this group size changed so I contacted the bookings team and after a long drawn out process with emails going back and forth (over 5 days) i was advised me I could no longer use the deposit system with a group booking my size, ok fine their system doesn’t accept this with smaller groups I... (read more)
★★★★★
“Was everything I wanted in a cheap flight”
Written on: 18/11/2011 by stuartadair (3 reviews written)
Birmingham to Belfast City and back today and really have no complaints. Plane was on time, staff were pleasent, booking procedure online was easy. I really couldnt have asked for any more so well done BMI. (read more)
★☆☆☆☆
“What a truly appalling airline! Just look at the...”
Written on: 21/03/2011
What a truly appalling airline! Just look at the majority of these reviews. How on Earth can an airline like this one continue to function and survive! It is an indictment of the kind of service offered by some home-based airlines from British airports these days. To treat just one customer badly should invite censure and strong encouragement to improve from the authorities. But to treat so many so badly and meet with no reproach whatsoever from the authorities just leads to one to pure... (read more)
Helenioftroia's Comment
Written on: 04/09/2012
WHY PEOPLE WANT ECONOMY AND PERFECTION??????????? IF YOU ARE SO FUSSY THEN PAY MORE AND TRAVEL FIRST CLASS!!!!!!!!!!! CHEAPNESS AND EXCELLENCY ARE NOT RELATED.
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Showing 1 - 10 of 129 Reviews
★☆☆☆☆
“this airline is a disgrace they hike up prices offer...”
Written on: 13/03/2011
this airline is a disgrace they hike up prices offer poor service the staff are rude and unhelpful i would not fly with these again i would rather go to gatwick or heathrow (read more)
★☆☆☆☆
“Despite the awful system of stealth charges that you...”
Written on: 02/02/2011
Despite the awful system of stealth charges that you only find when you are well into the booking process, I booked a flight with BmiBaby departing in April. Now they have cancelled it. I would have lost my money had I cancelled the flight; BmiBaby will lose nothing by cancelling (and only promise to pay me my money back within 21 days. How can these people be allowed to get away with it? (read more)
★☆☆☆☆
“This airline cancelled our flight and then treated the...”
Written on: 07/12/2010
This airline cancelled our flight and then treated the passengers really badly - Poor cummunication - No help or proper alternative offered to get us home - Many other complaints (I just don't want to waste my time on them all)- We will never buy a ticket with them again - I don't do reviews normally but I had to this time - We have never been treated so badly by any other airline and we have flown with dozens of them - This one so stands out as the worst of them all - I have nothing good to... (read more)
★☆☆☆☆
“I had a Flight with BMI baby on the 13th Aug 2010 from...”
Written on: 18/10/2010
I had a Flight with BMI baby on the 13th Aug 2010 from Malaga to East Midlands.
I was flying with 2 young children, At checkin it was clear there was a problem as they were tring (with very little effort) to get me on a flight to birmingham, I was one of the last people to check in.
I asked if they new the length of delay, but they could not say!
It was several hours before they anounced they delay and even got the pasengers to que at the gate. This plane was never leaving for hours (it did...
(read more)
★☆☆☆☆
“In terms of a review, my own personal experience is...”
Written on: 11/10/2010
In terms of a review, my own personal experience is that this airline cancelled a flight on me without proper justification, and took months to refund the fare. By the way this was nothing to do with the volcanic ash cloud issue. I have flown with dozens of airlines for thirty years and have never come across an airline quite like this one in the way it treats its customers. I cannot believe it continually gets away with it. I checked reviews of the airline after my cancelled flight and was... (read more)
Aspen Rose's Comment
Written on: 19/10/2010
I totally agree with this comment. I would NEVER travel with BMI Baby. They do not know the meaning of Customer Service.
<br/>I will write the details of my experience on a new page.
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★☆☆☆☆
“I really doubt the last three 5 star reviews on this...”
Written on: 10/10/2010
I really doubt the last three 5 star reviews on this site. Have a look at pretty well all of the other reviews. This is a seriously bad airline that could let you down very very badly indeed if you buy a ticket with them. Pleasae don't fly with them. I have no vested interest in asking you to do that other than your own interests, and the wish to see the back of this dreadful outfit, so it does not continue to abuse its passengers. Often you book a ticket with them and you don't even get to... (read more)
★★★★★
“After reading bad reports I was worried about my...”
Written on: 10/10/2010
After reading bad reports I was worried about my flight but we found everything was excellent and we have travelled with many airlines over the past 40 years to compare service with. Will book with BMI BABY again. (read more)
★★★★★
“Despite the very mixed (and generally quite negative)...”
Written on: 05/10/2010 by richard malin (15 reviews written)
Despite the very mixed (and generally quite negative) reviews, I can only speak as I find. Having flown from Birmingham to Malaga for the last 3 years with BMiBaby, we have never been delayed flying out, or flying back (well, not by more than a few minutes) and apart from a broken suitcase wheel, have had no issues with lost luggage. Any gripes we do have are more to do with airport services (baggage reclaim can be slow) and the fact that Birmingham airport's automated passport control... (read more)
★★★★★
“There has been much criticism of BMIBaby, however give...”
Written on: 24/09/2010 by brianaki (3 reviews written)
There has been much criticism of BMIBaby, however give credit where it is due. An inexpensive flight leaving on time and arriving on time in both directions. Good aircraft and polite staff. My experience with this much maligned airline was totally positive, I would recommend them and I will definitely use them again. (read more)
★☆☆☆☆
“Having read other peoples reviews I didn't think it...”
Written on: 15/09/2010
Having read other peoples reviews I didn't think it could be as bad as they said how wrong can you be. We arrived at the airport to be told we needed to pay a £20 check in fee due to our booking error I thought the woman was joking she wasn't, I asked for a supervisor there was not one and the woman on the check in claimed not to work for BMI anyway. We boarded the flight ontime and after 55 minutes of sitting in the plane with the door shut they advised us that there would be a further... (read more)
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Showing 11 - 20 of 129 Reviews
★★★★☆
“One way flight from Manchester to Newquay cost only...”
Written on: 14/09/2010
One way flight from Manchester to Newquay cost only £17.99 in total. The cost by train was about £70 and would have taken over 7 hours.
Flight was on time leaving Manchester and arrived in Newquay 10 mins early! Everything was very easy,(took hand luggage only) Straightforward, fast and cheap way to travel.
(read more)
★☆☆☆☆
“Probably the WORST low cost airline operating. When I...”
Written on: 13/09/2010
Probably the WORST low cost airline operating. When I return from my current trip i will NEVER fly them again. Not only do they rip you off with every SINGLE charge (£27.80 for a DEBIT card booking fee!!!) but their seating policy is specifically designed to make you pay the seat selection fee. Despite the fact we were travelling with a 2 year old as a group of 3 - and the planes were half empty - they have split our bookings BOTH times (..."well if you pay the £15 seat fee we could seat you... (read more)
★☆☆☆☆
“If anyone books a ticket with this airline and suffers...”
Written on: 09/09/2010
If anyone books a ticket with this airline and suffers some appalling consequence as a result, then I think they now really probably deserve it. In view of the absolutely overwhelming evidence available in negative reviews about the behaviour of this so-called airline to its passengers, and now a BBC Watchdog report on the lengths BMI Baby go to extort money from their passengers through very dubious practices, and also the way BMI run their BMI Baby.com 'airline' in a way which leaves... (read more)
Aspen Rose's Comment
Written on: 19/10/2010
I agree entirely!This bunch of cowboys should be shut down, and if you need flights from Amsterdam; choose KLM!!!
Reply to this comment
★☆☆☆☆
“I would recommend this airline even though I am...”
Written on: 03/09/2010
I would recommend this airline even though I am perfectly aware that it is utterly appalling, treats many of its customers/ passengers in a cavalier fashion, certainly operates with dubious morality and probably with dubious legality if only the useless and pathetic authorities would check it out, and clearly dumps people in 'it', because I simply don't care about anyone else's experiences, only my own, which was n't too bad. That's just the sort of person I am. If I have a good experience... (read more)
★★★★★
“Re comment of 17th August - BMI Baby Is What It...”
Written on: 28/08/2010
Re comment of 17th August - BMI Baby Is What It is....each individual who leaves a reivew on this site in entitled to their owne say. If you agree or disagree that is you own opionion. My experience of BMI Baby was a good if not excellent one and that is why I left a good review. In life people will shout more about bad experiences than good. The whole idea of this site is to allow people to leave their views. If you have a bad review leave negative eedback but if you have a good review you... (read more)
★☆☆☆☆
“Supprise supprise BMI have a "TECHNICAL" fault and the...”
Written on: 26/08/2010
Supprise supprise BMI have a "TECHNICAL" fault and the flight is cancelled. Oh Hum, perhps they need to maintain there planes more of something.
I would hope that when an airline cancels a flight they need to a) prove to someone it is a genuine fault b) pay proper compensation, perhaps to a central fund that compensates travellers and c) compensate the passenger to the same level they see fit, if they charge £140 to change a flight they should pay the passenger the same, more infact...
(read more)
★☆☆☆☆
“Rubbish airline and rubbish service. The first time i...”
Written on: 22/08/2010
Rubbish airline and rubbish service. The first time i flew with them my flight was delayed and the second time i flew with them they lost my luggage! The BMI Baby customer service is appaling and the number to call for an update cost 65p a minute. average time to answer the call a meer 5 minutes! I've also missed a departure due to the gate closing and arriving at customer service desk 2 minutes after closing. Took 10 minutes arguing by which time i could have made it half way to the exit... (read more)
★☆☆☆☆
“Quote - "BMI baby is what it is" What it is, is an...”
Written on: 17/08/2010
Quote - "BMI baby is what it is" What it is, is an appalling airline, with whom you may, if you are lucky, get a good experience in getting to and from your destination on time (Lucky you!) but with whom you may also, like many others, experience appalling treatment, like when your flight is cancelled by them without justification, and they dump your luggage. These are factual experiences and the injustice served on those affected passengers will not be out-balanced by any individual... (read more)
★★★★★
“Recently flew with BMI baby from Birmingham to Murica....”
Written on: 14/08/2010
Recently flew with BMI baby from Birmingham to Murica. Both flights on time and arrived early both times. Cabin crew were very friendly and helpful. BMI baby is what it is. A low cost bus in the sky. Leg room was good and I am a tall person. We booked our flights a year in advance and yes the times changed by about an hour but this was to be expected as we booked so far in advance but we were notified by email when this happeded. By flying both Ryanair and BMI Baby I would receommend BMI... (read more)
★☆☆☆☆
“Let's look at some facts: BMI Baby Flights - Cardiff...”
Written on: 05/08/2010
Let's look at some facts: BMI Baby Flights - Cardiff Jersey - Jersey Cardiff, last Saturday 31/10/2010. Flight times were changed by several hours, a few weeks before, without formally notifying this passenger. Return Flight (that never was) Not unusually, there was fog at Jersey Airport in the morning in question but it had cleared by mid-morning. Many airlines it seems delayed their flights by about 1 to 2 hours but BMI Baby cancelled an outgoing flight from Cardiff, and obviously... (read more)
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Showing 21 - 30 of 129 Reviews
★☆☆☆☆
“I dont want to give BMI or BMI Baby any stars at all...”
Written on: 03/08/2010
I dont want to give BMI or BMI Baby any stars at all and I strongly advise all of you not to fly with them - Very Recent Experience: Return Flight cancelled from Jersey to Cardiff due to fog at Jersey. There was fog at Jersey in the morning (there often is) but it cleared quickly enough and seemed to delay most flights by about an hour. But BMI Baby cancelled its customers from Cardiff, and effectively stranded and cancelled its customers from Jersey, minutes after the flight was due to take... (read more)
★☆☆☆☆
“BMI (BMI Baby.com) is clearly not an airline to choose...”
Written on: 01/08/2010
BMI (BMI Baby.com) is clearly not an airline to choose to fly with unless you are happy for flight times to be changed without being informed at all, and for your flights to be cancelled within minutes of the flight time, without proper justified explanation, with no decent alternative offered, and with no consideration whatsoever for the passengers' plights. 'Strand them where you can' should be their motto. This airline does not deserve anyone's custom nor does it deserve to be in... (read more)
★☆☆☆☆
“Haven't taken the flight yet; as with other people the...”
Written on: 20/07/2010
Haven't taken the flight yet; as with other people the web site seems to be experiencing problems (which I believe to be a scam). I have sent e-mails to them and no one has had the courtesy to reply. Why & how should anyone be charged when their website is down. I think it is about time an official body stepped in to investigate this company. I will never use them again. have had to click on stars to get this message attached - however with all the difficulties i think there should be a... (read more)
★☆☆☆☆
“Be prepared to be charged for anything that the small...”
Written on: 13/07/2010
Be prepared to be charged for anything that the small print covers BMI for. They certainly know how to make what initially seems like a cheap flight expensive and full of stress!
If their website is not allowing you to check in online and you have to do it at the airport they will charge you 10 euros because their website is rubbish.
Both the check in staff and the payment desk (where you have to leave check in to go to pay) told me "it happens all the time". No supervisor or what they...
(read more)
★☆☆☆☆
“Booked flights for a wedding in Nottingham. A few...”
Written on: 10/05/2010
Booked flights for a wedding in Nottingham. A few weeks before got email saying return flight had been moved to a later time by an hour or so (no problem). Got to Edinburgh airport on the day before wedding and found out our 6pm flight had been canceled and moved to 21:30. We were told it was due to a tech fault and as I suspected, and what I have read on this site BMI cancel flights when they are not busy and put you on the next flight. (read more)
★☆☆☆☆
“You'll note how bmi suggest the concept of requiring...”
Written on: 30/03/2010
You'll note how bmi suggest the concept of requiring passport information prior to travel is somehow a new Government initiative (new? Can you remember ever being able to leave the country without a passport?). Obviously its before you fly because how else would you be authorized to get on the plane? The naughty thing about the explanation behind this policy is that bmi start to blur the Government 'security measures' with their initiative: essentially that you must provide passport... (read more)
★★☆☆☆
“BMIBABY are just out to get your money,if they could...”
Written on: 26/03/2010
BMIBABY are just out to get your money,if they could charge you to use the toilet they probably would do! First ever time i used them they lost my luggage, the second time i used them ,which was last week, was just as bad. My mum booked the holiday for me and my boyfriend and chose not to check in online but to pay £10 instead. When we got there we were told we had to pay a further £20(£5 each way) as we never entered are passport details online. It is true you get what you pay for but i... (read more)
★☆☆☆☆
“schipol - e/mids ”
Written on: 22/02/2010
schipol - e/mids
cancelled our flight and put us on later flight to fill up 1 plane instead of 2 half empty, blamed weather, hard to prove otherwise, but they can say what they like, other airlines managed to get in and out.
having boarded 4 hours later, they were asking people to take small valuables out of hand luggage so they could put bags below, no room above!
too many people on board, had to bribe 4 people to get off with 200 euros + free hotel,
worst of all is they were told by my...
(read more)
★★★★★
“Typical lo-co, absolutely no complaints whatsoever....”
Written on: 05/02/2010 by carlosthejackal666 (1 review written)
Typical lo-co, absolutely no complaints whatsoever. Can't believe that anyone would moan about what is a "no-frills" service. What is expected? Doiley's? On time, usual standard of on-board service. Got us there and got us home. Any flight that you walk away from is a good one in my book! What I must say though, is that the service received from the ground staff at EMA/BMI Baby was absolutely exemplary. The young man who dealt with our check-in was a credit to his company (and his family!).... (read more)
★☆☆☆☆
“With a charge for EVERYTHING, it's not low cost and...”
Written on: 02/01/2010
With a charge for EVERYTHING, it's not low cost and just aggravating. Seriously, you have to pay extra just to sit together.
"BMIbaby- when you have absolutely no other choice"
(read more)
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Showing 31 - 40 of 129 Reviews
★☆☆☆☆
“this 3rd rate outfit took my money for a return flight...”
Written on: 15/12/2009
this 3rd rate outfit took my money for a return flight to menorca for myself and my wife sent confirmation of the flight then 4 weeks later sent an email saying the flight was cancelled giving no reason for the cancellation. they had my money for 2 months in total. they can take up to 6 weeks to refund your money from the point of cancellation.
use this poor airline at your own risk had to give one star but no stars for this company
(read more)
★★☆☆☆
“Be careful. Was caughtout. They are scouring...”
Written on: 29/11/2009
Be careful. Was caughtout. They are scouring passengers at the departure gate to se if they can charge £30 for extra items (mine was a laptop) including handbags. They insist on a credit card payment of £30 and hold you to randsom. They also charged a few people because their bags were tight in the measuring basket. (read more)
★☆☆☆☆
“We booked last May to fly Manchester to Cork as a...”
Written on: 29/10/2009 by Lancey (1 review written)
We booked last May to fly Manchester to Cork as a family of six on last Friday evening's 20.30pm flight. Came up on screen delayed, more info soon, next info soon etc. Finally flight cancelled without explanation. Conflicting info from BMI, weather in Cork, technical problem with aircraft, although all other flights left Manchester and all other flights from wherever destination into Cork landed. BMI said flight out next day but could not book it until next morning, only 11 seats left and... (read more)
Arbeitsbeschaffungsmassnahme's Response to Lancey's Review
Written on: 09/02/2010
I found this review very helpful because it helped me to form an opinion on BMI Baby. Particularly, it helped me to see that what I thought might be a one-off is in fact standard treatment by BMI.
Reply to this comment
★★★☆☆
“What seemed a good deal ended up like most costing 3...”
Written on: 02/10/2009
What seemed a good deal ended up like most costing 3 times as much but no problems with the flight or in flight service. Just check in. We arrived at East Midlands fora 10.50 flight at 9.15 and found a long queue and 2 desks open this was speedily reduced to 1 and we then waited and waited until they finally realised that people were not going to make their flights and opened several more desks. This left us with just enough time to go through security and use the toilet before being one of... (read more)
★★★★★
“I think that many reviewers on this site get confused...”
Written on: 17/09/2009
I think that many reviewers on this site get confused with BMI british midland and BMI Baby. BMI Baby are excellent! I have never flown an airline better and I have flown on a lot of airlines in my time! The staff are very helpful and the flight was very pleasant and had no delays, brilliant airline! I don't see any reason why people would avoid using this airline. The only thing is, I just wish they flew to one of the London airports, Stansted idealy. That would make it eaiser for me as... (read more)
★☆☆☆☆
“Three days before departure, bmibaby sent me an email...”
Written on: 15/09/2009
Three days before departure, bmibaby sent me an email informing me that I had to supply advance passenger information online before I fly or pay 5 GBP per leg at the airport. Fair enough, I thought, it's a budget airline, they try to make additional money from people who don't jump through their hoops. What followed went beyond that. I had flown on the AMS-BHX trajectory with bmibaby before, and online checkin was not possible in AMS, but this was a while ago and since I only had hand... (read more)
★☆☆☆☆
“I flew BMI Baby on 27th July to Malaga with my family...”
Written on: 07/08/2009
I flew BMI Baby on 27th July to Malaga with my family of 5. Booking were made online. I elected to check in 4 passengers online and one airport check-in.System allowed me to purchase 4 bags allowance @ 18kg each saying 5 bags maximum can be taken on board. At airport,I was told that only 1 bag would be allowed per person... thus 4 passengers would need to be checked in at airport... in addition, I needed to pay an additional £100 since I did not use my first name on my booking ! The smallest... (read more)
☆☆☆☆☆
“BEWARE : the BMIBABY hold luggage standard size is...”
Written on: 18/06/2009 by steve7 (1 review written)
BEWARE : the BMIBABY hold luggage standard size is smaller than that of RyanAir / Easyjet etc.. so although you may be used to your regular hold luggage going on other flights without problems, BMIBABY will charge you £30 for the pleasure of carrying it !
If you do online checkin, you will only realise this once you are at the boarding gate, and the BMIBABY staff bring out a "tester frame" significantly smaller than the regular ones (my bag passed the Ryanair tester frame at the neighbouring...
(read more)
☆☆☆☆☆
“I booked a flight with BMI baby back in February this...”
Written on: 11/06/2009 by sarahjw (1 review written)
I booked a flight with BMI baby back in February this year to fly to Malaga, I am due to fly in two weeks, I received an email a couple of days ago as we opted for on line checking and they asked for passport details for Spanish Immigration, I thought fair enough, logged on and they have got incorrect initial for my husband, I called them and explained that I hadnt done and explained the I.T. issues with their website as it kept crashing when I booked the flight. I had to pay £105.50 to... (read more)
★★★★★
“Exellent service at BMI Baby. Staff friendly, service...”
Written on: 06/06/2009
Exellent service at BMI Baby. Staff friendly, service on time. Will fly again (read more)
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Showing 41 - 50 of 129 Reviews
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Guest's Comment
Written on: 28/04/2012
I am experiencing the same problem.