written by Resalsingh on 25/01/2023
I can only rate the service 5 stars as I can't do 10 stars...I have always been a main dealer buyer, but saw this car about 300 miles from me...paid a deposit and then spoke to agent, who answered all the questions I had honestly. I then drove up to Winsford and collected the car and was well pleased. Car developed a minor fault a little while after, I contacted After-sales and spoke to another agent, who authorized the repair at the local main dealer without any faffing ..... While the car was at the main dealer, another fault that could not be noticed was identified, agent was contacted again, and the repairs authorized without any faffing again .. I don't know about other customers, but with the experience I have had, I would happily recommend this company and their customer service... You guys are a credit to customer services worldwide !
written by on 07/10/2017
Very happy we have bought cars from them years ago and returned to find the whole experience even better with excellent sales team and although we had a slight problem with our car the after sales team sorted it out for us the next day. Won't hesitate going back thanks from one very happy customer
written by Makhi76 on 14/09/2016
Very pleasant experience of purchasing a car,the staff were very helpful without being pushy and the car was prepared to a very high standard.Would highly recommend
written by Thomasdyer on 05/08/2016
After having my car written off in a smash I was looking for a replacement,I heard about f.o.w. On the radio and decided to go and have a look, I'm so glad I did the place is amazing what a choice of cars and the members of staff that I came into contact with were all very helpful, when we decided what car we wanted the salesman we got was fantastic and made us feel at ease with the process, So if your looking for a new car give them a try you won't be disappointed and when you're in the waiting area for a salesman to come to you if he introduces himself you will be in fantastic hands, Love our new car thank you.
written by guMiles499 on 29/07/2016
Great experience Not forced or hounded around the car stock, you just stroll in get the brochure and have a walk round. See a car, get the keys , have a good look around and sit in. We went for finance, again not forced, good advise. Great experience
written by Annr110 on 19/07/2016
I have bought several cars from FoW over the years, and I agree with other reviewers here that I feel the level of customer service has increased. The two ladies I dealt with were extremely professional, courteous, trustworthy, helpful, and friendly. No jargon, no assumptions. They took time to listen to me and I felt they really understood my needs and definitely went the extra mile. Thank you both! Oh, and the car is fantastic too!! from a very very happy and satisfied customer.
written by Ruthwhitehurst on 16/07/2016
We recently bought a car from Fords of Winsford . We have bought cars from them before, however the level of service has increased.Although we visited at the weekend we didn't have to wait long for a test drive or to complete the paperwork. The salesman who looked after us has gone out of his way and been very helpful. Would definitely buy from them again.
written by HaleyDickey430 on 09/07/2016
I would like to thank the team at FOW for a very pleasurable experience. Fast friendly and very informative. I was a bit of a tricky customer and was always on the phone asking questions which were always answered promptly and satisfactory. I would recommend FOW to anyone i know as dealing with the team was so easy. Thanks all at FOW i love my new car and will look forward to dealing with you in the future.
written by on 04/07/2016
Found the right car for me (Alfa Romeo) spoke to the manager about taking the car the same day. the person I dealt with went out of his way to make this possible. Excellent service from all staff. Would recommend fords of winsford to anyone.
written by SamuelLamont374 on 04/07/2016
First class service Information in the catalog was fine Way to deal with and no pressure put upon us Front desk staff fantastic and welcoming Keep up the good work Great range of used cars, though not the cheapest when compared to other companies But I feel the cars are top quality and have confidence in the staff at FOW Keep up the good work
written by watt4261 on 11/06/2016
Picked up my car yesterday at Trafford branch and I must say this is the best experience I have ever had when purchasing a car. From start to finish, friendly staff and I left feeling like I mattered and was important I loved that I could walk in to to look at all the cars and take keys of cars I was interested in and look over inside / out with no interference from pushy sales people. When I had made my choice, I was able to test drive my car and complete all the paperwork easily. The sales lady, was just the best - well done, keep up the good work and I hope I deal with you again in 2 years time when I go back for my replacement car.
written by Trunki on 09/06/2016
My first car exchange and I'm glad I chose Fords of Winsford. Test drive on the same day and service was brilliant. Very accommodating and I manage to drive my new car home in less than a week. Prompt reply with all my queries. Highly recommended and would love to comeback if ever I will change my car again in the future but not very soon I'm afraid. I just love my new car so much. Two thumbs up. Very well done to all the staff and keep it up. It's of utmost pleasure doing business with FOW.
written by jimmillar44 on 13/05/2016
I have bought previously from FOW and found the experience really stress free and easy.I had to sell my son's car after he went to live in Barcelona and used FOW - really easy fair process and so professional. Went on line on Tuesday and got a good quote followed by a call on Wednesday to confirm the price. Saw him and sold the car to him with the cash in my bank Friday at 6am - such a smooth friendly service and good value compared to other ways of selling cars. Would recommend and the team also dropped me off afterwards at home in Davenham - would certainly recommend!
written by on 03/05/2016
There are several things to factor in when buying a car and as an experienced car buyer (bought my 23rd car) Id like to think I know a fair few of them: 1. Getting the car at the right price 2. Getting the right price on your part exchange 3. Being looked after in terms of customer service 4. Not feeling under pressure 5. Having a hassle free buying experience Firstly, whenever I buy a car, I search for weeks on end trying to make sure that the car that I decide to buy is at the best price that it can be. With regards to the cars that I was looking at in Fords of Winsford they came up the cheapest in the UK every time. There may have been one car that I was interested in that was £100 cheaper but it was 178 miles away. The salesman that I dealt with didn't negotiate on the price but very kindly explained that they work on volume selling and are already very cheap - and he was truthful in saying this! I did the usual looking around everywhere online to get the best quote for my part exchange. Fords of Winsford also have an online quotation system that gave a very similar price to webuyanycar.com however when I took my car to webuyanycar.com they knocked me down £350 for the tiniest little things. FOW knocked me down £100 because I only had 2 weeks of MOT left which I completely understand and this is much better than paying for a new MOT. The lad that dealt with me was really kind, helpful, knowledgeable and simply loved the company - he said he had only worked there since October so to have the enthusiasm he had about the company just shows how great they are to work for which isn't something that you see in sales staff very often. He did what ever he could for us but all at our requests and their 'no pressure' policy is very true. He explained to us that there were certain things he had to discuss with us but it was completely our choice if we decided to have anything. The salesman was very knowledgeable about all of his products (I was asking questions just to test him even though I knew the answer) and didn't over kill it by taking too much time on them either. We bought our new car on finance and he made this very easy to do. He talked us through how each product would effect the finance and was completely clear on costings etc. In the end we went with a fully protected package and we are very glad that we did this. CUSTOMER SERVICE WAS EXCELLENT. I was never once put under any pressure to buy the car, have finance or take any of the products which was very refreshing compared to the usual experience that you get with main dealerships. The whole thing from a breeze and a pleasurable way of buying a car from start to finish. Im a very happy customer, I love my new car and I will not go anywhere else. I would like to say thank you to the whole team - its clear that without every person doing their job right the place wouldn't run smoothly so thank you FOW & SW - you were great!
written by Lesliez386 on 18/04/2016
Great sales service, very knowledgeable shared lots of useful information about the various finance types available to me. Taking car out on a test drive was an exciting experience and with the staff who showed us around being as lovely and friendly as he was, it put us at ease to ask any questions we had. Very smooth process, from start to end. Definitely recommend
written by Anjam77 on 17/04/2016
Excellent service all round once again. Fords of Winsford never fails to deliver. This is the second car I have bought from FOW and I will be back next time I am due to change. The staff are very friendly, courteous and knowledgeable. I never once got hassled by anybody but, on the flip side, if you do require any help then I found that it was 'not too much trouble' for anyone to help. I looked at a number of different cars whilst on site and @found the one for me'. I was kept informed of the progress of my purchase and informed when it was ready to collect. (2 days before my original collection date.) All in all a very pleasant and trouble free process and as I mention in the review title, I wouldn't go anywhere else. Thank you Fords of Winsford, keep up the good work and I will be back..
written by DavidLancashire on 08/04/2016
It was my first time at a car supermarket and although we live 60 miles from FOW we decided to try it. I am retired and in my 70s so before this I just dealt with main dealers and second hand car sales outlets which were mixed experiences. We arrived at FOW just before they opened and even the cleaners were helpful. Reception was very efficient and we were looking at the cars we had selected on the web site within a half hour. Other vehicles were on show as well and we were able to compare. Test driving was easy and there was never any pressure from sales consultants. We found what we were looking for and purchased , again this was a good experience. The pre delivery check brought up a couple of interior trim items which FOW arranged to have replaced at their cost and the FOW aftersales was just as good. Well done to FOW and all its staff. All told we were very pleased with the whole experience and when we replace our main vehicle we will certainly be coming back to FOW.
written by Amare169 on 02/04/2016
No annoying pushy salesmen !!!! such a great bunch of blokes and very helpful receptionists, all processes from viewing the car to test-drive and the purchase was very smooth and very calm, all sections was very organised and prepared for. I will return and recommend my friends and family. Thank you and I love my car
written by on 23/03/2016
I have purchased a number of vehicles from FOW over the last 15 years. Excellent, hassle free customer service. Good range of quality vehicles. Excellent website to enable pre visit analysis. Never had a problem with FOW. Would certainly recommend it. I don't even bothering wasting my time going anywhere else. Delighted with my recent purchase and 5 star sales service. Well done FOW, still the best there is!
written by Bill.Burgess on 17/03/2016
This was my Fourth car from FOW,the first Three went through without any hiccups but on my last one various situations arose. Each one was dealt with very professionly and without question by the office manager and his staff.I was extremely pleased with the outcome and I would recommend FOW as the first place to contact when buying a car.
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