Fords Of Winsford, Cheshire Reviews - www.fow.co.uk

★★★★☆
4.4 / 5
666
88% of users recommend this
  • Customer service

  • Value For Money

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Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk

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Latest Reviews

★★★★★

“Knowledgeable and friendly staff”

Written on: 18/04/2016 by Lesliez386 (1 review written)

Great sales service, very knowledgeable shared lots of useful information about the various finance types available to me. Taking car out on a test drive was an exciting experience and with the staff who showed us around being as lovely and friendly as he was, it put us at ease to ask any questions we had. Very smooth process, from start to end. Definitely recommend… Read Full Review

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★★★★★

“I wouldn't go anywhere else....”

Written on: 17/04/2016 by Anjam77 (1 review written)

Excellent service all round once again. Fords of Winsford never fails to deliver. This is the second car I have bought from FOW and I will be back next time I am due to change. The staff are very friendly, courteous and knowledgeable. I never once got hassled by anybody but, on the flip side, if you do require any help then I found that it was 'not too much trouble' for anyone to help. I looked at a number of different cars whilst on site and @found the one for me'. I was kept informed of the… Read Full Review

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★☆☆☆☆

“Very Poor Experience !”

Written on: 08/04/2016 by basser67 (1 review written)

Booked a test drive for 3pm arrived at 2.55 was then kept waiting until 3.30 What is the point of on line arrangements if you cant stick to them.Was then taken out to the car and as soon as I opened the door it stunk of cigarette smoke,handed the keys back to the assistant and walked away.Will not be back!… Read Full Review

Richardlilleywhite's Response to basser67's Review

Written on: 11/04/2016

Hi,

Thanks for taking the time to review your recent visit to Fords of Winsford, though I was disappointed to read that your experience was so very different to both our central trading ethos, and the experience of our customers.

As a family business, trading for over 50 years, we welcome all feedback as it affords us the opportunity to review and adapt our systems and processes, in order to best serve you, our customers.

In relation to your particular visit, I thank you for taking the time to use our no obligation reservation policy, but must apologise for the time you were kept waiting also. As a business we try to staff our 12 acre site according to the needs of our visitors, but must accept that, at times, our policy of "helping when asked, hassling never" means that our waiting times are sometimes stretched past those we work hard to minimise.

I must also apologise that in the 3 hours in between your reservation of the Ford Focus, and your arrival on site, that we had not managed to eradicate the smokers odour of the previous keeper. We will always aim to present our product in the best possible manner, but as the car was fresh stock, I am sure that, like most customers, you would afford us a little preparation time, without compromising the delivery expectations of the two hundred or so customers who await their new cars from our site at any one time.

The car you reserved, prior to the welcome comments you have made, was moved through our preparation procedure, within 7 days of its arrival on site, was valeted, and is now one of over 1600 for sale from Fords of Winsford.

I note with disappointment that you were not aware of this customer centred approach to car sales, and the deployment of resources, as, in your review, you "handed the keys in and left".

I would like to offer both, my personal help, and that of all staff, if you were to visit us again, and allow Fords of Winsford to demonstrate our commitment to customers, both those who have bought, and those who wish to, in equal measure

Regards, and thanks again your time, thus far

Richard

Richard Lilleywhite
General Sales Manager




Fords of Winsford

Weaver Valley Road

Winsford

Cheshire

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★★★★★

“Well Done FOW”

Written on: 08/04/2016 by DavidLancashire (1 review written)

It was my first time at a car supermarket and although we live 60 miles from FOW we decided to try it. I am retired and in my 70s so before this I just dealt with main dealers and second hand car sales outlets which were mixed experiences. We arrived at FOW just before they opened and even the cleaners were helpful. Reception was very efficient and we were looking at the cars we had selected on the web site within a half hour. Other vehicles were on show as well and we were able to compare… Read Full Review

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★★★★★

“Superb smooth purchase ”

Written on: 02/04/2016 by Amare169 (1 review written)

No annoying pushy salesmen !!!! such a great bunch of blokes and very helpful receptionists, all processes from viewing the car to test-drive and the purchase was very smooth and very calm, all sections was very organised and prepared for. I will return and recommend my friends and family. Thank you and I love my car… Read Full Review

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★★★★★

“The Best Car Supermarket!”

Written on: 23/03/2016

I have purchased a number of vehicles from FOW over the last 15 years. Excellent, hassle free customer service. Good range of quality vehicles. Excellent website to enable pre visit analysis. Never had a problem with FOW. Would certainly recommend it. I don't even bothering wasting my time going anywhere else. Delighted with my recent purchase and 5 star sales service. Well done FOW, still the best there is!… Read Full Review

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★★★★★

“Top Quality Service”

Written on: 17/03/2016 by Bill.Burgess (1 review written)

This was my Fourth car from FOW,the first Three went through without any hiccups but on my last one various situations arose. Each one was dealt with very professionly and without question by the office manager and his staff.I was extremely pleased with the outcome and I would recommend FOW as the first place to contact when buying a car… Read Full Review

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★★★★☆

“Going above and beyond”

Written on: 14/03/2016 by ajprice11 (1 review written)

A really good experience here. When enquiring about a car we saw the previous day at the front reception, we were told it had already been sold. The gentleman behind the desk helped us find ones in our price range and directed us accordingly. He was really friendly, helpful and without him we would not have found the car as it was behind the main building in cleaning. Great customer service and a friendly chap! Thanks again. :)… Read Full Review

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★★★★★

“Second purchase from FOW and will return for a third!”

Written on: 12/03/2016 by ChrisandSean (1 review written)

We don`t like long drawn out trips when looking for a new car. For the second time we visited FOW with a short list of possibilities, test drove them all and found our perfect car again! The range of choice of quality cars is extensive but easily mapped out across numbered aisles so you can efficiently find the car you are looking for. You have as much time as you need to spend looking in and around the car (without being hassled) and no request of the staff is too much. Once we had chosen the… Read Full Review

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★★★★★

“Great service!”

Written on: 06/03/2016 by LisaMarsters (1 review written)

Reception was very helpful and a credit to you he took my husband and I through the system at your depot from start to finish helped us with ideas on the MPV which might suit us and which although we were only window shopping we then decided we would purchase there and then he did the finance bit showed us inside the car and test drove us and was also very helpful praise to both of them… Read Full Review

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★★★★★

“Used car buying”

Written on: 03/03/2016 by JohnandRach (1 review written)

I have bought cars from car supermarkets before and had a very bad experience with one of them. However, my daughter found the Peugeot 308cc that she wanted on an internet search and showed it to me. My first impression was the very competitive price. As we live in Lincoln, we reserved the car and went to look at it on the Sunday. We liked the way that you are given the keys and left to have a good look at the car without any big sales pitch. We then had a test drive and decided to buy… Read Full Review

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★★★★★

“excellent experience ”

Written on: 22/02/2016 by ManOfSalop (1 review written)

Well done Fords of Winsford! We had identified the car we wanted on their website, and turned up at the end of a busy day for them. The staff and salesman we saw were pleasant and helpful. We did receive the 'please buy all our warranties' spiel, but it wasn't a problem to them when I said no, thankyou. They managed our delivery date expectations very well, and had the car ready well before our deadline requirement. Pick-up was easy, and they even changed the wiper blades (without us having… Read Full Review

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★★★★★

“Excellent Service”

Written on: 21/02/2016 by Aylina1956 (1 review written)

Everyone at Fords of Winsford were very friendly and helpful with the no usual pressure sales you sometimes get when looking for a car. They just left you alone to browse until you required any assistance. Looked at a few various options until i found the car i wanted at the right price and right mileage. The salesman explained all the various finance options in fine detail so i knew exactly what i was getting as cover protection and the various payment options. Brilliant service would… Read Full Review

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★★★★★

“Best car buying experience yet!!”

Written on: 18/02/2016 by SarahGawthorne (1 review written)

We arrived at fow on a cold miserable day; when we walked in we were welcomed and given a brochure and told how to locate cars we had already printed the details out on. We got ourselves a coffee from the cafe and started our search. Loved the fact there was no hard sell free to wonder around and take your time looking;then get keys to cars you would like to see inside of. Once you have the keys you can take you time to sit in cars and start their engines again with no pressure of a sales… Read Full Review

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★★★★★

“I bought a car”

Written on: 16/02/2016 by hod5on60 (1 review written)

I found all of the staff very obliging and very willing to help. We quickly found three cars which fitted our needs aqnd it was a simple matter to obtain the keys and eventually have two test drives and were not pressurised into buying After choosing a vehicle everything was explained very clearly and although there was no negotiating on price we were made a fair offer for our old car and some items which were missing were replaced free of charge and a discount was offered on the lifetime… Read Full Review

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★★★★★

“I bought a car from Fords of Winsford last week and I...”

Written on: 11/02/2016

I bought a car from Fords of Winsford last week and I am so happy with it!! There is so much choice. I just looked at the website a few times, saw one I wanted to look at and just over a week later I was driving it away! It was so easy. I would definitely buy a car from them again… Read Full Review

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★★★★★

“Relaxed way to buy a car-stress free”

Written on: 08/02/2016 by stacey198512 (1 review written)

I have been converted to only buying my cars from FOW after a stress free experience. I felt comfortable browsing the cars and wasn't hassled or pushed into anything-unlike most other dealerships I have had experience with. As a woman it can feel daunting buying a car- but at FOW you aren't escorted round so you can wander at leisure, they have loads of great deals and only offer you advice if you ask for it. I'm thrilled with my new car, and what fab customer service. Thanks FOW… Read Full Review

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★★★★★

“Excellent service!”

Written on: 07/02/2016 by Wingman42 (1 review written)

I travelled up from York to buy a car from Fords of Winsford on the recommendation of someone I know from the area who has previously purchased two cars from them in the past. I can honestly say the whole experience was well worth the travel. I could browse the stock available without the customary pushy sales pitch, all the staff were extremely helpful though should I require assistance in my search. On the actual purchasing of my chosen car the ease at which the whole process was carried out… Read Full Review

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★★★★★

“No pressure car sales”

Written on: 07/02/2016 by 382Reece (1 review written)

This was the sixth car I've bought from Ford's and I really wouldn't go anywhere else. You can browse their entire collection of vehicles at your leisure without being pressured by any hovering salesmen, although they are more than willing to provide help should you ask for it. All the staff are extremely helpful and make you feel completely at ease. They make the actual process of buying your car an absolute doddle, even sorting out all the finance for you, if you require it. All their cars… Read Full Review

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★★★★★

“My first purchase from FOW”

Written on: 05/02/2016 by blunderthumbs (1 review written)

I collected my car today from Fords of Winsford. From first viewing to collection the whole experience was first rate. If I had bought a brand new car I couldn't have been treated better. I would recommend FOW to anybody who wants a relaxing no hassle way of purchasing a car. I will certainly be returning when the time comes to buy another one… Read Full Review

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