Fords Of Winsford, Cheshire Reviews - www.fow.co.uk

★★★★☆
4.4 / 5
639
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  • Customer service

  • Value For Money

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Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk

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Latest Reviews

★★★★★

“FOW nice people, no pressure”

Written on: 25/08/2015 by themexican (1 review written)

I feel it necessary to congratulate FOW for the manner with which their staff approach the sale of used motor vehicles. From my initial contact via the "click to reserve" icon on the website, I was treated with VIP courtesy and politeness. The FOW staff ensure you enjoy your vehicle purchase experience without any pressure whatsoever but are always on hand to answer any question and accommodate all requests. We arrived early on a Saturday morning and once I had been welcomed by a very polite… Read Full Review

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★★★☆☆

“Long time to collect car”

Written on: 12/08/2015 by Beasley360 (1 review written)

Just purchased a car after a 1.5 hr journey to see the cars after selecting a car paying deposit etc told the car would not be available for collection for a week as it needs a service and their 20 or so point check surely a car would have all this done before being put out on display having sold my car having trouble going to work now none of this is in any information… Read Full Review

Richardlilleywhite's Comment

Written on: 13/08/2015

Dear Reviewer,

May I begin by firstly thanking you for choosing FOW to supply your new car, as a customer you are central to everything we do, and as such your feedback is vital to us as a business. I am sorry to read that you are currently facing a travel inconvenience a a result of you selling your own vehicle, and would like to hopefully explain our the rationale behind our preparation procedure.

As a business we strive to have as many of the 2000 cars we have on on site, prepared for collection, to this end we employ a team of technicians whose primary focus is to prepare unsold stock. One constraint on this process is the priority we will always give in preparing cars that customers have agreed to buy. Our commitment to you and all customers is to keep waiting times to a minimum.

One factor more than any other governs the waiting time each customer will experience, and that of course is safety. Every car on our forecourt has been through a pre sale inspection (PSI) to make sure it is mechanically sound, and therefore suitable for test drive and sale. Once sold, each car goes through another , far more thorough ,78 point inspection so that we can deliver an end product to match our customers expectations.

With reference to your point regarding servicing, we stock cars from over 30 manufacturers, often with differing service and maintenance schedules. Most manufacturers stipulate time limits when servicing cars alongside mileage ( eg 12000 miles or one year ), which would result in us servicing cars for the forecourt and not for the customer. As a business we would rather service a car, if required, fir the maximum benefit of the customer even if that meant extending the collection wait by a day or so.

This said, I am sorry you are currently inconvenienced, and would be more than happy to offer my personal assistance in resolving the issue if I may.

Please feel free to contact me either via email or by phone at your convenience.

Regards, and thanks again for the feedback
Richard Lilleywhite
General sales Manager

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★★★★★

“Fantastic service all round!”

Written on: 17/07/2015 by LGoosey (1 review written)

Wouldn't hesitate to use FOW again; not only is the customer service excellent, compared to the ususal car showroom experience, it's a walk in the park. None of the usual pushy salesmen, nobody following you round whilst you look and no pressurised sales talk when you ask for information. All of the staff were a pleasure to deal with, very knowledgeable and happy to help. In particular, the chap we dealt with was lovely - so much so we ended up buying a car from him when we'd only gone to have… Read Full Review

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★★★★★

“Honest Decent and Truthfull”

Written on: 13/07/2015 by SkyeHound (1 review written)

No high pressure sales, just helpful informative staff. Pre-delivery check spotted and put right a number of minor issues not spotted when buying, including fitting a replacement widescreen. All contact courteous and booked collection on time. Informative about add on services, warranty etc. but no pressure to purchase. Had been to an ordinary dealer first, never again, next time its FOW first time. … Read Full Review

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★★★★★

“Great Experience at FOW Once Again!!”

Written on: 12/07/2015 by Donte1973 (1 review written)

We have just picked up 2 new cars from FOW and the service was fantastic once again. We love the fact that you can have a really good look around all the cars without being hassled by pushy sales people but the staff are there to offer assistance if needed. The selection of vehicles is always great and is being constantly updated and suits all budgets and the sales staff are knowledgeable and very professional. We have bought 3 previous cars from FOW and the after sales service has always been… Read Full Review

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★★★★☆

“judygirlcheshire”

Written on: 12/07/2015 by judygirlcheshire (1 review written)

Just purchased a BMW X1 M Sport/ 12 Reg from FOW. We do not live near Winsford, and had never been before, so we had to make a special 78 mile round trip. Found the whole experience was so easy - not ''pushy'' or ''sales orientated'' either - after booking in to view the car you want, you are allowed to browse and view the vehicle you have come to see, but there are many others if you fancy a good look around. The site is huge !!!! For us, the car was exactly as described, and presented… Read Full Review

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★★★★★

“A most civilised experience.”

Written on: 09/07/2015 by malcooke (1 review written)

Just purchased a Hyundai i20 from FoW. The site set up is fabulous. Welcomed well and advised how to use the site by the receptionist in the welcome centre. Was given a very comprehensive and up to date list of all vehicles for sale, which highlighted the areas to look for the type of vehicle we were looking for. Wandered around, noted two cars, then went to the key request desk. Took the keys and opened and started the cars, but not allowed to drive them. It was only when we were deciding… Read Full Review

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★☆☆☆☆

“Terrible communication ”

Written on: 24/06/2015 by Jayne43 (1 review written)

Extremely disappointed after booking an appt to review the car I saw in the online advert to be greeted by a young man allocated to me who could not even find the car. After walking around for nearly an hour he finally found it. I was happy with the car and proceeded to buy it which was a seamless service ,after putting down a deposit I was told that it would be ready for collection the following Saturday. I was looking forward to collecting my car on Saturday and after using a hire car I… Read Full Review

Chrisbaddeley's Response to Jayne43's Review

Written on: 30/06/2015

Hi,
Thank you for your comments could you please contact me so we can discuss your experience with FOW . We pride ourselves on our levels of customer service at FOW so I am keen speak with you regarding your visit and communication with us.
I look forward to hearing from you.

Chris Baddeley
Sales Manager

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★★★★★

“What a refreshing change!”

Written on: 10/06/2015

A friend recommended Fords of Winsford to me. Her and husband had just bought their second car off them. I looked on the website saw a car I liked, phoned up and an appointment was booked for the next day. When I arrived the next day I found the staff friendly and efficient but not pushy. The salesman was brilliant and that is how I bought my new car! I picked my new car up 5 days later. The salesman who sold me the car was off but his buddy was equally as professional and friendly. The… Read Full Review

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★★★★★

“my 2nd car from FOW and the service just gets better !”

Written on: 31/05/2015 by ayGreenwood383 (1 review written)

I bought my first car from FOW 12 years ago, and purchased another car from them this week. First of all, I cannot fault the choice of cars, especially when you are particularly choosy as I am ! Once we'd chosen the car, they made sure it had a full year's MOT, a full service, new tyres and the one tiny bit of damage on the car to be fixed. the person I dealt with helped with our purchase so much, and I never felt pressured once - she was knowledgeable and helpful. Thank you ! Would… Read Full Review

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★☆☆☆☆

“Avoid this place”

Written on: 15/05/2015 by gareth70 (1 review written)

Bought a car from FOW, price £5000. The car failed to start a few days later. FOW collected the car and provided a courtesy car, which was fine. However the car repeated the fault two more times. We told them we wanted a full refund but they refused, offering £1500 less. The faults had occurred within a couple of weeks from buying, and we had only drivne around 100 miles in total. We had to get a solicitor involved to settle the issue. They also dumped the car on my drive way and pushed the… Read Full Review

Richardlilleywhite's Response to gareth70's Review

Written on: 18/05/2015

Dear Reviewer

Thank you for taking the time to review your purchase from FOW. Though every review is welcome, I was disappointed to read your comments ,as they do not seem to mirror the amicable resolution I am glad we were able to reach earlier this month. Our offer to purchase the car, even though its manufacturer was unable to replicate or find the fault described was a genuine effort to avoid any further inconvenience to yourself. Furthermore our replacement of the starter motor was not on the instruction or advice of Kia, but as a precautionary measure at our cost to prevent you from further inconvenience. I am sorry to read that all our attempt of resolution, have still left you feeling dissatisfied with us as a company, depite your written acceptance of our offer to purchase.

If I can be of any further assistance in this or any matter regards our company please feel free to contact me either via email or at the dealership.

Regards

Richard Lilleywhite
General Sales Manager

Fords of Winsford


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★★★★★

“very pleased”

Written on: 08/05/2015 by Abigayle103 (1 review written)

we bought our 1st car from fords of winsford 9 years ago and we are passing that on to our son as it is a family car we are now retired and have now bought a smaller car the staff at fords of winsford are really helpful and not pushy give us time to make our own minds up .answered all our questions I think buying 2 cars speaks for itself… Read Full Review

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★★★★★

“What a top service!”

Written on: 30/04/2015 by SharonJef (1 review written)

I bought a 3 year old car from the team in January 2015. I took out the extended warranty, which was a really reasonable package, and so glad I did. A spring went on rear of the car making it undriveable this week. I rang the team in a panic at 5.45pm explaining I was desperate to have a car the following day to work. They pulled out all the stops to help me! I was fortunate that a car was free to use and the following morning they sent a truck out to collect mine, brought me a courtesy car… Read Full Review

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★★★★★

“Well worth the 2hr journey to get there!!”

Written on: 26/04/2015 by Kpla19 (1 review written)

We found FOW online as we were after a specific white golf and it showed they had one, we live 2hrs away but decided to make the trip, upon first arrival we couldn't fault the service, the staff were helpful and welcoming, and as the garage is so huge they pointed is in the right direction to the car we were after, we ended up part exchanging our car and buying the golf, our car was valued there and then and we were fully informed on the cars history and all details about buying it, the whole… Read Full Review

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★★★★★

“Excellent, from initial enquiry to driving away.”

Written on: 26/04/2015 by GARY01S (1 review written)

The whole experience of buying a car from FOW , from initial online enquiry to driving away was a good one thanks to the professionalism of all staff involved and the straight forward no hassle sales process… Read Full Review

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★★★★★

“Great service & fast turn aroud”

Written on: 13/03/2015 by Kincaid1979 (1 review written)

What can I say, excellent customer service, went on Saturday to take a look it's now Friday & I have picked my new car up, no hassles no hard selling, great from start to finish, thank you … Read Full Review

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★★★★★

“Professional not pushy”

Written on: 03/03/2015 by Jemsi (1 review written)

Came to Fords of Winsford on a cold Sunday looking for cars for both myself and my husband. All staff very friendly and we ended up finding a few we'd like to test. We were directed to a man who had worked there 10 years and he spoke about what we were looking for ( never once trying to encourage us to look at cars we didn't want) he was very patient and took us out in two different cars. My husband liked his but I wasn't keen on the one I took. I tried another one and I teally liked it. We put… Read Full Review

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★★★★★

“Whole experience a pleasure”

Written on: 18/02/2015 by cyrajaf (1 review written)

I reserved a car online and as soon as I walked through the doors to test drive my car, I was greeted with warmth. I was not kept waiting for more than 5 minutes before the salesman,  met me. Extremely friendly and informative and the sale was agreed. The collection of my car a week later was equally pleasant.  One word of warning, and this is not negative in any way. Don't expect to just visit for half an hour. The staff there are so thorough and friendly that you will need at least an hour… Read Full Review

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★★★★☆

“buying a car”

Written on: 26/01/2015 by mikedicky (1 review written)

buying my new car was the easiest experience. No hassle, friendly staff, nothing too much trouble. Got a good deal to boot… Read Full Review

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★★★★★

“Note”

Written on: 23/01/2015 by SCFC4EVER (1 review written)

i recently bought a used car from FOW and the experience was amazing. I had researched their catalogue several times and seen a car which ticked all my boxes so I rang and booked a test drive. I was met by a very friendly salesman who explained the system and then took me and my husband to see the car. He handed over the key and left us to have a good look around the car while he went to value my car for part exchange. After we had had a look through it we went back to find the salesman and he… Read Full Review

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