Fords Of Winsford, Cheshire Reviews - www.fow.co.uk

★★★★☆
4.4 / 5
684
88% of users recommend this
  • Customer service

  • Value For Money

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Fords Of Winsford, Cheshire www.fow.co.uk

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Latest Reviews

★★★★★

“Excellent service and value ”

Written on: 14/09/2016 by Makhi76 (1 review written)

Very pleasant experience of purchasing a car,the staff were very helpful without being pushy and the car was prepared to a very high standard.Would highly recommend … Read Full Review

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★★☆☆☆

“Car problems”

Written on: 29/08/2016 by Debbieogden (1 review written)

Bought my car 2yrs ago first problem was after a few weeks drive belt snapped as I was driving the car had only done 16,000 miles ,then the coil pack went on Christmas day just managed to get home ,then something went wrong with the cooling system,now car will drop speed to five miles even if you are on motor way at motor way speeds so yet again it has to go in to main dealer ,when I spoke to fow was told it's the look of the draw when buying a car I asked if if that means buying from fow so… Read Full Review

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★★★★☆

“Brilliant customer service ”

Written on: 13/08/2016 by yiRobles321 (1 review written)

Purchased a new car today. Customer service from the sales rep throughout was brilliant. Was keep waiting at first but once seen to was very pleased. Should be getting an after sales phone call next week to check alls OK,will wait and see. Overall very happy especially with the car!! Plenty of cars to choose from and no hassle when having a wonder around looking… Read Full Review

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★★★★★

“Fantastic”

Written on: 05/08/2016 by Thomasdyer (1 review written)

After having my car written off in a smash I was looking for a replacement,I heard about f.o.w. On the radio and decided to go and have a look, I'm so glad I did the place is amazing what a choice of cars and the members of staff that I came into contact with were all very helpful, when we decided what car we wanted the salesman we got was fantastic and made us feel at ease with the process, So if your looking for a new car give them a try you won't be disappointed and when you're in the… Read Full Review

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★★★★★

“Car purchase”

Written on: 29/07/2016 by guMiles499 (1 review written)

Great experience Not forced or hounded around the car stock, you just stroll in get the brochure and have a walk round. See a car, get the keys , have a good look around and sit in. We went for finance, again not forced, good advise. Great experience… Read Full Review

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★★★☆☆

“Hit and Miss”

Written on: 23/07/2016 by AimeeBoyle28 (1 review written)

The salesperson was helpful and the deal went smoothly and the car 'looked' the part upon collection. The Sales Manager was very good with the problem I encountered highlighted within my review. If only the other staff who promised to help but didn't were as good as him. I believe the pre sales check was either not carried out or very poor. Rear window motor problem, replacement wiper blades I asked for were very poor quality so I bought my own and the air conditioning problem was not… Read Full Review

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★★★★★

“First class service, superb!”

Written on: 19/07/2016 by Annr110 (1 review written)

I have bought several cars from FoW over the years, and I agree with other reviewers here that I feel the level of customer service has increased. The two ladies I dealt with were extremely professional, courteous, trustworthy, helpful, and friendly. No jargon, no assumptions. They took time to listen to me and I felt they really understood my needs and definitely went the extra mile. Thank you both! Oh, and the car is fantastic too!! from a very very happy and satisfied customer… Read Full Review

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★★★★☆

“Great service - excellent new car! ”

Written on: 18/07/2016 by JadaO'Reilly (1 review written)

Absolutely thrilled with my new purchase! I was a first time visitor at FOW and overwhelmed at the range of cars and set up - a real supermarket style shopping experience. Some of the cars on the website/in the catalogue weren't on site on the day though. Great that you can obtain the key and have a sit in, then simply hand back with no pressure from salesmen. We only test drove one in the end - and picked her! Again, no pushiness, very relaxed and helped to make an informed decision. Only… Read Full Review

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★★★★★

“Excellent service”

Written on: 16/07/2016 by Ruthwhitehurst (1 review written)

We recently bought a car from Fords of Winsford . We have bought cars from them before, however the level of service has increased.Although we visited at the weekend we didn't have to wait long for a test drive or to complete the paperwork. The salesman who looked after us has gone out of his way and been very helpful. Would definitely buy from them again… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 09/07/2016 by HaleyDickey430 (1 review written)

I would like to thank the team at FOW for a very pleasurable experience. Fast friendly and very informative. I was a bit of a tricky customer and was always on the phone asking questions which were always answered promptly and satisfactory. I would recommend FOW to anyone i know as dealing with the team was so easy. Thanks all at FOW i love my new car and will look forward to dealing with you in the future. … Read Full Review

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★★★★★

“Excellent service from manager and staff”

Written on: 04/07/2016

Found the right car for me (Alfa Romeo) spoke to the manager about taking the car the same day. the person I dealt with went out of his way to make this possible. Excellent service from all staff. Would recommend fords of winsford to anyone… Read Full Review

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★★★★★

“Professional, courteous, trustworthy”

Written on: 04/07/2016 by SamuelLamont374 (1 review written)

First class service Information in the catalog was fine Way to deal with and no pressure put upon us Front desk staff fantastic and welcoming Keep up the good work Great range of used cars, though not the cheapest when compared to other companies But I feel the cars are top quality and have confidence in the staff at FOW Keep up the good work … Read Full Review

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★★★★☆

“ Smooth and slow way to buy a second hand car”

Written on: 26/06/2016 by Peacock430 (1 review written)

Fords consider themselves a "supermarket". They try to discourage haggling, and to apply very little sales pressure, but the supermarket feels like Lidl, not Waitrose. You can browse many vehicles, start the engines and poke around, entirely without any sales person. The sales process starts only when you want it to. That makes browsing very relaxed, and by the time you decide to talk to a sales person, you have probably sold yourself the car! A test drive is always offered, but it's a short… Read Full Review

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★★★★★

“Super, Super, Super”

Written on: 11/06/2016 by watt4261 (1 review written)

Picked up my car yesterday at Trafford branch and I must say this is the best experience I have ever had when purchasing a car. From start to finish, friendly staff and I left feeling like I mattered and was important I loved that I could walk in to to look at all the cars and take keys of cars I was interested in and look over inside / out with no interference from pushy sales people. When I had made my choice, I was able to test drive my car and complete all the paperwork easily. The sales… Read Full Review

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★★★★★

“Service is excellent. Very friendly staff”

Written on: 09/06/2016 by Trunki (1 review written)

My first car exchange and I'm glad I chose Fords of Winsford. Test drive on the same day and service was brilliant. Very accommodating and I manage to drive my new car home in less than a week. Prompt reply with all my queries. Highly recommended and would love to comeback if ever I will change my car again in the future but not very soon I'm afraid. I just love my new car so much. Two thumbs up. Very well done to all the staff and keep it up. It's of utmost pleasure doing business with FOW… Read Full Review

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★★★★☆

“Great car buying experience will return next time!”

Written on: 18/05/2016 by gemlew87 (1 review written)

I loved the whole concept, well thought out, rehearsed and a great place to car shop. Short walk from the decent outside parking, to the refreshment area, where staff are available but don't pounce on you as soon as you walk in, then through to the cars, aisle upon aisle of cars to choose from. We couldn't find anything we liked in our price range so we told one of the men on the general information desk and he was a very friendly customer assistant rather than sales guy, took us out the back… Read Full Review

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★★★★★

“FOW are so easy to deal with - a really great team.”

Written on: 13/05/2016 by jimmillar44 (1 review written)

I have bought previously from FOW and found the experience really stress free and easy.I had to sell my son's car after he went to live in Barcelona and used FOW - really easy fair process and so professional. Went on line on Tuesday and got a good quote followed by a call on Wednesday to confirm the price. Saw him and sold the car to him with the cash in my bank Friday at 6am - such a smooth friendly service and good value compared to other ways of selling cars. Would recommend and the team… Read Full Review

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★★★★★

“Simply the best in the business, no pressure policy is...”

Written on: 03/05/2016

There are several things to factor in when buying a car and as an experienced car buyer (bought my 23rd car) Id like to think I know a fair few of them: 1. Getting the car at the right price 2. Getting the right price on your part exchange 3. Being looked after in terms of customer service 4. Not feeling under pressure 5. Having a hassle free buying experience Firstly, whenever I buy a car, I search for weeks on end trying to make sure that the car that I decide to buy is at the best price… Read Full Review

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★★★★★

“Knowledgeable and friendly staff”

Written on: 18/04/2016 by Lesliez386 (1 review written)

Great sales service, very knowledgeable shared lots of useful information about the various finance types available to me. Taking car out on a test drive was an exciting experience and with the staff who showed us around being as lovely and friendly as he was, it put us at ease to ask any questions we had. Very smooth process, from start to end. Definitely recommend… Read Full Review

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★★★★★

“I wouldn't go anywhere else....”

Written on: 17/04/2016 by Anjam77 (1 review written)

Excellent service all round once again. Fords of Winsford never fails to deliver. This is the second car I have bought from FOW and I will be back next time I am due to change. The staff are very friendly, courteous and knowledgeable. I never once got hassled by anybody but, on the flip side, if you do require any help then I found that it was 'not too much trouble' for anyone to help. I looked at a number of different cars whilst on site and @found the one for me'. I was kept informed of the… Read Full Review

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