Fords Of Winsford, Cheshire Reviews - www.fow.co.uk

★★★★☆
4.4 / 5
679
89% of users recommend this
  • Customer service

  • Value For Money

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Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk

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Latest Reviews

★★★☆☆

“Hit and Miss”

Written on: 23/07/2016 by AimeeBoyle28 (1 review written)

The salesperson was helpful and the deal went smoothly and the car 'looked' the part upon collection. The Sales Manager was very good with the problem I encountered highlighted within my review. If only the other staff who promised to help but didn't were as good as him. I believe the pre sales check was either not carried out or very poor. Rear window motor problem, replacement wiper blades I asked for were very poor quality so I bought my own and the air conditioning problem was not… Read Full Review

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★★★★★

“First class service, superb!”

Written on: 19/07/2016 by Annr110 (1 review written)

I have bought several cars from FoW over the years, and I agree with other reviewers here that I feel the level of customer service has increased. The two ladies I dealt with were extremely professional, courteous, trustworthy, helpful, and friendly. No jargon, no assumptions. They took time to listen to me and I felt they really understood my needs and definitely went the extra mile. Thank you both! Oh, and the car is fantastic too!! from a very very happy and satisfied customer… Read Full Review

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★★★★☆

“Great service - excellent new car! ”

Written on: 18/07/2016 by JadaO'Reilly (1 review written)

Absolutely thrilled with my new purchase! I was a first time visitor at FOW and overwhelmed at the range of cars and set up - a real supermarket style shopping experience. Some of the cars on the website/in the catalogue weren't on site on the day though. Great that you can obtain the key and have a sit in, then simply hand back with no pressure from salesmen. We only test drove one in the end - and picked her! Again, no pushiness, very relaxed and helped to make an informed decision. Only… Read Full Review

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★★★★★

“Excellent service”

Written on: 16/07/2016 by Ruthwhitehurst (1 review written)

We recently bought a car from Fords of Winsford . We have bought cars from them before, however the level of service has increased.Although we visited at the weekend we didn't have to wait long for a test drive or to complete the paperwork. The salesman who looked after us has gone out of his way and been very helpful. Would definitely buy from them again… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 09/07/2016 by HaleyDickey430 (1 review written)

I would like to thank the team at FOW for a very pleasurable experience. Fast friendly and very informative. I was a bit of a tricky customer and was always on the phone asking questions which were always answered promptly and satisfactory. I would recommend FOW to anyone i know as dealing with the team was so easy. Thanks all at FOW i love my new car and will look forward to dealing with you in the future. … Read Full Review

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★★★★★

“Excellent service from manager and staff”

Written on: 04/07/2016

Found the right car for me (Alfa Romeo) spoke to the manager about taking the car the same day. the person I dealt with went out of his way to make this possible. Excellent service from all staff. Would recommend fords of winsford to anyone… Read Full Review

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★★★★★

“Professional, courteous, trustworthy”

Written on: 04/07/2016 by SamuelLamont374 (1 review written)

First class service Information in the catalog was fine Way to deal with and no pressure put upon us Front desk staff fantastic and welcoming Keep up the good work Great range of used cars, though not the cheapest when compared to other companies But I feel the cars are top quality and have confidence in the staff at FOW Keep up the good work … Read Full Review

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★★★★☆

“ Smooth and slow way to buy a second hand car”

Written on: 26/06/2016 by Peacock430 (1 review written)

Fords consider themselves a "supermarket". They try to discourage haggling, and to apply very little sales pressure, but the supermarket feels like Lidl, not Waitrose. You can browse many vehicles, start the engines and poke around, entirely without any sales person. The sales process starts only when you want it to. That makes browsing very relaxed, and by the time you decide to talk to a sales person, you have probably sold yourself the car! A test drive is always offered, but it's a short… Read Full Review

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★★★★★

“Super, Super, Super”

Written on: 11/06/2016 by watt4261 (1 review written)

Picked up my car yesterday at Trafford branch and I must say this is the best experience I have ever had when purchasing a car. From start to finish, friendly staff and I left feeling like I mattered and was important I loved that I could walk in to to look at all the cars and take keys of cars I was interested in and look over inside / out with no interference from pushy sales people. When I had made my choice, I was able to test drive my car and complete all the paperwork easily. The sales… Read Full Review

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★★★★★

“Service is excellent. Very friendly staff”

Written on: 09/06/2016 by Trunki (1 review written)

My first car exchange and I'm glad I chose Fords of Winsford. Test drive on the same day and service was brilliant. Very accommodating and I manage to drive my new car home in less than a week. Prompt reply with all my queries. Highly recommended and would love to comeback if ever I will change my car again in the future but not very soon I'm afraid. I just love my new car so much. Two thumbs up. Very well done to all the staff and keep it up. It's of utmost pleasure doing business with FOW… Read Full Review

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★★★★☆

“Great car buying experience will return next time!”

Written on: 18/05/2016 by gemlew87 (1 review written)

I loved the whole concept, well thought out, rehearsed and a great place to car shop. Short walk from the decent outside parking, to the refreshment area, where staff are available but don't pounce on you as soon as you walk in, then through to the cars, aisle upon aisle of cars to choose from. We couldn't find anything we liked in our price range so we told one of the men on the general information desk and he was a very friendly customer assistant rather than sales guy, took us out the back… Read Full Review

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★★★★★

“FOW are so easy to deal with - a really great team.”

Written on: 13/05/2016 by jimmillar44 (1 review written)

I have bought previously from FOW and found the experience really stress free and easy.I had to sell my son's car after he went to live in Barcelona and used FOW - really easy fair process and so professional. Went on line on Tuesday and got a good quote followed by a call on Wednesday to confirm the price. Saw him and sold the car to him with the cash in my bank Friday at 6am - such a smooth friendly service and good value compared to other ways of selling cars. Would recommend and the team… Read Full Review

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★★★★★

“Simply the best in the business, no pressure policy is...”

Written on: 03/05/2016

There are several things to factor in when buying a car and as an experienced car buyer (bought my 23rd car) Id like to think I know a fair few of them: 1. Getting the car at the right price 2. Getting the right price on your part exchange 3. Being looked after in terms of customer service 4. Not feeling under pressure 5. Having a hassle free buying experience Firstly, whenever I buy a car, I search for weeks on end trying to make sure that the car that I decide to buy is at the best price… Read Full Review

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★★★★★

“Knowledgeable and friendly staff”

Written on: 18/04/2016 by Lesliez386 (1 review written)

Great sales service, very knowledgeable shared lots of useful information about the various finance types available to me. Taking car out on a test drive was an exciting experience and with the staff who showed us around being as lovely and friendly as he was, it put us at ease to ask any questions we had. Very smooth process, from start to end. Definitely recommend… Read Full Review

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★★★★★

“I wouldn't go anywhere else....”

Written on: 17/04/2016 by Anjam77 (1 review written)

Excellent service all round once again. Fords of Winsford never fails to deliver. This is the second car I have bought from FOW and I will be back next time I am due to change. The staff are very friendly, courteous and knowledgeable. I never once got hassled by anybody but, on the flip side, if you do require any help then I found that it was 'not too much trouble' for anyone to help. I looked at a number of different cars whilst on site and @found the one for me'. I was kept informed of the… Read Full Review

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★☆☆☆☆

“Very Poor Experience !”

Written on: 08/04/2016 by basser67 (1 review written)

Booked a test drive for 3pm arrived at 2.55 was then kept waiting until 3.30 What is the point of on line arrangements if you cant stick to them.Was then taken out to the car and as soon as I opened the door it stunk of cigarette smoke,handed the keys back to the assistant and walked away.Will not be back!… Read Full Review

Richardlilleywhite's Response to basser67's Review

Written on: 11/04/2016

Hi,

Thanks for taking the time to review your recent visit to Fords of Winsford, though I was disappointed to read that your experience was so very different to both our central trading ethos, and the experience of our customers.

As a family business, trading for over 50 years, we welcome all feedback as it affords us the opportunity to review and adapt our systems and processes, in order to best serve you, our customers.

In relation to your particular visit, I thank you for taking the time to use our no obligation reservation policy, but must apologise for the time you were kept waiting also. As a business we try to staff our 12 acre site according to the needs of our visitors, but must accept that, at times, our policy of "helping when asked, hassling never" means that our waiting times are sometimes stretched past those we work hard to minimise.

I must also apologise that in the 3 hours in between your reservation of the Ford Focus, and your arrival on site, that we had not managed to eradicate the smokers odour of the previous keeper. We will always aim to present our product in the best possible manner, but as the car was fresh stock, I am sure that, like most customers, you would afford us a little preparation time, without compromising the delivery expectations of the two hundred or so customers who await their new cars from our site at any one time.

The car you reserved, prior to the welcome comments you have made, was moved through our preparation procedure, within 7 days of its arrival on site, was valeted, and is now one of over 1600 for sale from Fords of Winsford.

I note with disappointment that you were not aware of this customer centred approach to car sales, and the deployment of resources, as, in your review, you "handed the keys in and left".

I would like to offer both, my personal help, and that of all staff, if you were to visit us again, and allow Fords of Winsford to demonstrate our commitment to customers, both those who have bought, and those who wish to, in equal measure

Regards, and thanks again your time, thus far

Richard

Richard Lilleywhite
General Sales Manager




Fords of Winsford

Weaver Valley Road

Winsford

Cheshire

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★★★★★

“Well Done FOW”

Written on: 08/04/2016 by DavidLancashire (1 review written)

It was my first time at a car supermarket and although we live 60 miles from FOW we decided to try it. I am retired and in my 70s so before this I just dealt with main dealers and second hand car sales outlets which were mixed experiences. We arrived at FOW just before they opened and even the cleaners were helpful. Reception was very efficient and we were looking at the cars we had selected on the web site within a half hour. Other vehicles were on show as well and we were able to compare… Read Full Review

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★★★★★

“Superb smooth purchase ”

Written on: 02/04/2016 by Amare169 (1 review written)

No annoying pushy salesmen !!!! such a great bunch of blokes and very helpful receptionists, all processes from viewing the car to test-drive and the purchase was very smooth and very calm, all sections was very organised and prepared for. I will return and recommend my friends and family. Thank you and I love my car… Read Full Review

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★★★★★

“The Best Car Supermarket!”

Written on: 23/03/2016

I have purchased a number of vehicles from FOW over the last 15 years. Excellent, hassle free customer service. Good range of quality vehicles. Excellent website to enable pre visit analysis. Never had a problem with FOW. Would certainly recommend it. I don't even bothering wasting my time going anywhere else. Delighted with my recent purchase and 5 star sales service. Well done FOW, still the best there is!… Read Full Review

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★★★★★

“Top Quality Service”

Written on: 17/03/2016 by Bill.Burgess (1 review written)

This was my Fourth car from FOW,the first Three went through without any hiccups but on my last one various situations arose. Each one was dealt with very professionly and without question by the office manager and his staff.I was extremely pleased with the outcome and I would recommend FOW as the first place to contact when buying a car… Read Full Review

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