Fords Of Winsford, Cheshire Reviews - www.fow.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Fords Of Winsford, Cheshire www.fow.co.uk - Ask a question now

Media Gallery for Fords Of Winsford, Cheshire www.fow.co.uk

Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Good car at a good price...but, dirty inside on collection”

Written on: 26/09/2014 by Kj2912 (1 review written)

We have just returned home after collecting our HYundai i10 from FOW, the outside was nice and clean having clearly just been washed while we waited for it to be handed over. However the same cannot be said for the inside which had clearly not been valeted, or not properly. My partner had black hands from the filthy steering wheel, covered in oil dirt and grime, the inside needs a thorough Hoover, inside handles had sticky stuff in them and we found ourselves cleaning it on coming home and… Read Full Review

Report this review
★★★★★

“Excellent experience”

Written on: 05/09/2014 by Tszczepanek (1 review written)

We bought our third car (having previously bought an Audi A3 convertible and a 62 punto) from Fords of Winsford, a 2013 Citroen DS3 sports convertible picking it up on the 24th Aug.the whole experience was excellent although it would be really nice if the test drive was slightly longer. The price is fixed but competitive but you can negotiate on the extras although GAP insurance can be bought cheaper independently. Part exchange price was fair when compared to the price of the new car. What… Read Full Review

Report this review
★★★★☆

“Good services - great selection”

Written on: 02/09/2014 by IvanHudson (1 review written)

Great selection of cars, lovely looking show room, well looked after and a swift organised service with non-pushy salespeople. Clear and concise information given through all brochures focussing on key financial considerations such as MPG & Tax bandings… Read Full Review

Report this review
★★★★★

“Another Great Experience”

Written on: 31/08/2014 by red-till-i-die (1 review written)

sixth time I have used FOW and each time I cannot fault the experience from choosing a car to driving it away, Excellent!!! Staff are friendly and helpful and always plenty of vehicles to choose from… Read Full Review

Report this review
★★★★★

“Excellent service, everything fab so far”

Written on: 30/08/2014 by Swoolridge (1 review written)

Excellent service, everything fab so far… Read Full Review

Report this review
★☆☆☆☆

“Terrible experience”

Written on: 28/08/2014 by lorraine42 (1 review written)

Last July my daughter and her husband bought a Vauxhall Insignia from Fords of Winsford. Since then it has been in the repair shop on numerous occasions and has cost hundreds and hundreds of pounds. They were not told that the car has a filter making it necessary to give it a good run on a motorway at regular intervals, or it goes into 'safe' mode. After researching online we find that there is a law stating that the seller has to make the buyer aware of the filter, but the salesman said… Read Full Review

Richardlilleywhite's Response to lorraine42's Review

Written on: 02/09/2014

Dear Reviewer,

Thank you for taking the time to review your daughters purchase, although I was disappointed to read your comments regarding the experience. As a business we welcome all feedback, as long as it is honest, as it affords us the opportunity to constantly monitor and, if necessary refine our procedures & processes. I believe the component you are referring to is the Diesel Particulate Filter (DPF), a component additional to the Catalytic Converter designed to restrict exhaust emission. Whilst there is no legislation specifically regarding to the sale of vehicles with this feature, I sympathise with the fact that it is a serviceable item and can carry substantial repair costs.

I must apologise for any inconvenience caused by the car on your daughters wedding day, and would like to offer you my personal assistance regarding the possibility of changing the vehicle.

I have spoken with our aftersales Manager, who has fully briefed me as to the background of the situation and your daughters recent visit to us, and I am sure that if afforded the opportunity I would be able to help.

Please feel free to contact me at your convenience, either via e mail or at the dealership.

Regard, and thanks again for the feedback

Richard Lilleywhite
Sales Manager

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great Value”

Written on: 27/08/2014 by xtMcGee117 (1 review written)

I bought a Ford Grand C max from fords of Winsford and I couldn't be happier with the car and the experience. The car was for sale at a good price - better than we'd seen anywhere else and even better we were offered a fantastic price to part exchange our old car. Will definitely be back in the future when we need another car… Read Full Review

Report this review
★★★★★

“Excellent Service”

Written on: 26/08/2014 by AnneWilbraham (1 review written)

I wanted to part ex my Ford Kuga to a more fuel efficient car and my sister recommended I use FOW. I did the search on FOW Website and found a few I liked to choose from, I went along with my sister to have a look at them and ended up buying a BMW 3 Series with great fuel efficiency and an excellent spec, so much choice at great value. They couldn't have been more helpful, the advisor was fantastic, arranged the test drive, organised the valuation on my car which was reasonable and made the… Read Full Review

Report this review
★★★★★

“Great Service, Never Bought a Car so Fast”

Written on: 26/08/2014

I wanted to downsize from a 4x4 to a saloon car and decided on a Ford Mondeo. I did a search on Fords of Winsford Website and found the one I wanted immediately. I reserved it for a test drive, turned up on the day and my husband and I were shown the car and then allowed to look it over at our leisure by ourselves. When we had a good old look at it and liked what we saw, we asked for a test drive and a driver was brought out to take us for a spin. We didn't go far but it was enough to get a… Read Full Review

Report this review
★★★★☆

“A good experience”

Written on: 25/08/2014 by Radian6257 (1 review written)

Bought 61 Reg Audi A4 and P/Exed on 56 Reg. The advisor was very professional and helpful. Web site was easy to use when browsing and I purchased the car that I had pre selected. Photos on website don't do the cars justice. Part ex price was "ok" but I didn't want the hassle of selling privately. Overall apleasant experience and the new car is great!… Read Full Review

Report this review
★★★★★

“Excellent all-round customer service”

Written on: 19/08/2014 by kevinj557 (1 review written)

I recently purchased a Citroen MPV from Fords of Winsford with a part exchange thrown in. The place has a relaxed, professional aura about it and customer service is clearly a priority for the FoW team. I was able to reserve the car online before travelling to see it, was offered a good price for my old car and was particularly impressed with an after-sales query which was sorted out quickly and efficiently… Read Full Review

Report this review
★★★★★

“great place to buy ”

Written on: 11/08/2014 by philbl (2 reviews written)

Love fow because you can call into the sales area get keys and browse different models side by side hop from one make to another, the test drive was very good with the sales staff just simply saying if you want it come see us no stress no mither loved it, our sales lady was very efficient very knowledgeable and very helpful, the handover was smooth and the car serviced and clean waiting for us, will I shop there again, yes yes I would… Read Full Review

Report this review
★★☆☆☆

“Pointless visit!”

Written on: 11/08/2014 by watsona680 (1 review written)

If you are looking for a car the traditional way, forget it. FOW screen price 'FIXED' that is what you pay. No debate. FOW trade in price - Dont ask them, go to We Want Any Car, get a quote and then take £250 off at thats your PX price. You would be much better served at a local dealer who will not insult you on PX prices and will not have a no negotiation screen price. If you are savvy and realise the REAL COST you need to consider is the price to change you wont go anywhere near FOW!… Read Full Review

Richardlilleywhite's Response to watsona680's Review

Written on: 13/08/2014

Hi,

Thanks very much for taking the time to review your recent, though I am sorry that your visit did not meet with your preferred buying experience.

Though it would be great if our approach to sales suited everyone, I have to concede that " if you are looking for a car the conventional way forget it ", is something we are actually quite proud of.

The traditional " hassle & haggle" approach to car sales, is something we are keen to distance ourselves from. Our pricing structure gives every customer clarity, and each our "best deal". Customers every week congratulate us on our approach ( as this site is testimony to ), one that means you do not have to be a trained negotiator to get our best price.

Our p/x process is simple, quick and, most importantly not biased to the model of interest. This again is roundly praised by the majority of our customers, and must surely be one of the reasons over 5000 customers chose to part exchange their vehicles with us last year.

Our processes are designed to treat all customers fairly, not just those who describe themselves as "savvy", and though I am sorry you did not find the deal you were looking for during your visit, we will continue to be proud of the opinions of many thousands of satisfied customers every year.

Regards and thanks again for the feedback

Richard Lilleywhite
Sales Manager

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great car and great service”

Written on: 10/08/2014 by JohnUKMartin (1 review written)

This is the second time I have bought a car from FOW and would recommend to anyone wanting to buy a car. You are not hassled by sales men trying to flog you a bin on wheels, you are left to browse the vast amount of cars with help at hand if you need it. The sales guy was very informative and made buying the car a pleasant experience… Read Full Review

Report this review
★★★★★

“fantastic FOW”

Written on: 03/08/2014 by 242Coffey (1 review written)

Excellent selection of cars and service provided was efficient without being pushy Great prices and quality of cars. The third time we've bought from FOW and we will return. After sales care really good any concerns prior to pickup were dealt with quickly and thoughtfully… Read Full Review

Report this review
★★★★★

“latest of 7 purchases from FOW over the years.”

Written on: 03/08/2014 by ValerieShepherd204 (1 review written)

As usual, no-nonsense sales and part exch. Slightly disappointed with part each.but no complaints 're standard of presentation of new vehicle or sales procedure on collection. … Read Full Review

Report this review
★★★★★

“Happy to come back”

Written on: 02/08/2014 by smudge2374 (1 review written)

This is the second car that I have bought from Fords of Winsford and I will be happy to recommend them to friends and relatives. There is no fuss or pressure. You can look at and test drive any car without a salesman hovering over your shoulder. I will not hesitate to return in the future… Read Full Review

Report this review
★★★★★

“Outstanding”

Written on: 01/08/2014

After numerous dealings with shady second hand car dealers, I am so pleased to recommend Fords of Winsford. An absolute pleasure dealing with them, such an easy process of looking, testing and purchasing a car. I will most definitely be going back to FOW for future car purchases. Throughout the entire process I cannot think of anything negative about the service. The sales representatives are responsive and helpful, there was no problem test driving and asking as may questions as we felt… Read Full Review

Report this review
★★☆☆☆

“Check The Car You Want Very Carefully.”

Written on: 30/07/2014 by Martink142 (1 review written)

If you want to buy a car from this company, then please go over the car with a fine tooth comb. If there is anything wrong or missing from the car, then they will not tell you about it. They assume that you are happy with it and will sell it as 'Sold As Seen'. Make sure that the vehicle has: 1. The wheel locking nut key. 2. A spare tyre and the means to jack up or inflate a punctured tyre. 3. All the features advertised as being on the car are actually working, aircon, phone, cruise… Read Full Review

Richardlilleywhite's Comment

Written on: 30/07/2014

Hi,

Thanks for taking the time to leave comment on our company. As a business we welcome all feedback, as long as it is objective, and honest, though I am unsure from your comments, whether or not your review relates to an opinion, or from your experience of buying a car from us.

I read your closing comment, " be careful " with great concern, as it has an underlying connotation of safety concerns, and this is something I feel compelled to expand on, and detail further

1. If any of our 1900 cars have locking wheel nuts, we will provide a locking wheel nut every time, even if it means removing the originals ( if we do not have the locking wheel nut present ), and replacing with a new set.

2 If the car has a spare tyre as part of its required specification, we will always supply as such, of course with the necessary means to affix it. In the event that an inflator package is part of the standard specification this will be provided in every instance.

3. We check the functionality of the safety features of all of our cars prior to release, as part of our comprehensive 78 point inspection, but as with all retailers, we could not make a claim as bold as the one that claimed that no component would ever fail.

The promise we make to each and everyone of our thousands of customers each year, is that we are with you for the road ahead, ready to act in a fast courteous, and professional manner if something were to go wrong. Indeed there are many reviews on this site that are a testimony to our dedicated aftersales team, thanking them and Fords of Winsford for their speedy solutions, and for putting our customers first in a time of inconvenience.

4. The minimum requirement for an MOT pass for tyre depth is 1.6mm, and though I do not know what depth you mean by "decent ", this MOT pass would have failed our checks many thousands of miles earlier, and such a tyre would be replaced at our cost prior to collection.

In short, all of our cars go through a rigorous and extensive preparation procedure, and although it would be foolish of me to claim perfection, I must object to the comment that "customers who are a little naive will get caught out..."

Our hassle free, customer centered approach has been for over 50 years, almost unique in our market place, and it is the foremost reason many thousands of customers return to us time and time again.

I hope my comments do not appear to conflictory, more borne from a pride in the practices, and people that have been serving our customers for over 50 years.

I will be only too happy to provide my personal assistance in order to resolve any concerns you may have if that is convenient with you

Regards

Richard Lilleywhite
Sales Manager




Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Terrible ”

Written on: 24/07/2014 by Kennedy36 (1 review written)

Travelled an hour to see a car that was supposed to be on the forecourt? Got there and the car is actually panel damaged and requires new bumper and bonnet sorting! Big waste of time! Staff showed no concern about it!… Read Full Review

Richardlilleywhite's Comment

Written on: 25/07/2014

Hi,

Thank you for taking the time to review your recent visit to Fords of Winsford. As a business we welcome all feedback both good and bad, as long as it is honest, as it allows us to review and refine our policies and procedures. I was disappointed to read your comments as they represent an experience so very different from that experienced by the majority of our customers (as this site is testimony to).

I would do my level best to respond to your comments, but as it is devoid of any detail, I can only offer my assistance at your convenience, either via e-mail or telephone.

Regards

Richard Lilleywhite
Sales Manager
Fords of Winsford

Reply to this comment
Report this review Read 1 Comment
overview