Fords Of Winsford, Cheshire Reviews - www.fow.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
  • Customer service

  • Value For Money

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Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk

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Latest Reviews

★★★★☆

“buying a car”

Written on: 26/01/2015 by mikedicky (1 review written)

buying my new car was the easiest experience. No hassle, friendly staff, nothing too much trouble. Got a good deal to boot… Read Full Review

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★★★★★

“Note”

Written on: 23/01/2015 by SCFC4EVER (1 review written)

i recently bought a used car from FOW and the experience was amazing. I had researched their catalogue several times and seen a car which ticked all my boxes so I rang and booked a test drive. I was met by a very friendly salesman who explained the system and then took me and my husband to see the car. He handed over the key and left us to have a good look around the car while he went to value my car for part exchange. After we had had a look through it we went back to find the salesman and he… Read Full Review

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★★★★★

“Great service and friendly”

Written on: 19/01/2015 by leemurph (1 review written)

Recently bought a Hyandai I40 estate from fow. First time i have dealt with fow and was very impressed indeed, my salesman very helpful in the process of buying my car. I booked the appointment over the phone and the car was ready to be looked when i arrived. Turned up and we had a quick chat about the car and he pointed me in the direction of the car. The great thing about this is that you are left alone to look at the car and start it up etc etc and are under no pressure and aren't being… Read Full Review

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★★★★★

“Excellent service”

Written on: 19/01/2015 by KandD1066 (1 review written)

We like being able to see a range of different vehicles which we can evaluate at our leisure. We visited with 3 very different cars to see. You can borrow keys and sit in the cars, then if anything takes your fancy, you can go for a drive. It's also very easy to get a quote for a part exchange - no fussing or tutting! The new tea room even means you can sit and deliberate, which is often useful with so many cars to chose from. A great buying experience. We've been back several times now!… Read Full Review

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★★★★☆

“Got What We Wanted”

Written on: 18/01/2015

Great choice of cars, easy to find the type we were looking for and well organised. Prices were reasonable. The guy who took us on the test drive was pleasant and polite and the 'salesman' wasn't what you'd expect from a secondhand car salesman. :-) The only slight issue was that because they were so busy we could only look at 2 cars - but as we found what we were looking for in the first 2 cars we looked at it wasn't really a problem. We'll go back when we're next chaning our car… Read Full Review

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★★★★★

“Highly Recommend”

Written on: 18/01/2015 by AandB23 (1 review written)

We bought a Merecedes C class and Citroen Ds4 and picked them up this weekend. We noticed one had a tear on the front leather seat & the other had a worn sticky gear stick last weekend. We mentioned it to the sales guy who said he would see if he could sort. Picked the cars up yesterday and both the leather seat and gear stick looks like new. The whole process has been brilliant I can't fault FOW for their service. The staff were informative, go out of their way helpful and made our time at… Read Full Review

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★★★★★

“Great Service from FOW!”

Written on: 13/01/2015

Purchased a Toyota Avensis from FOW in December 2014 after seeing it on the internet. reserved it and came away with it on the day we test drove it - no messing, all done over phone, paperwork all ready for when we got there. Excellent service and the car was immaculate inside and out. Would definitely go back to FOW especially for their service and choice… Read Full Review

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★★★★★

“After Sales Service”

Written on: 08/01/2015 by hmHatch73 (1 review written)

I bought a Ford Focus 2.0L Titanium, 2 years old, 4500 miles for £12600. I found a problem with the steering wheel control button of the Trip Control Computer. I took the car to my local Ford Main Dealer, who on examination, diagnosed the problem. I then went back to FOW who with out quibble, authorized the Main Dealer to carry out all work on the car. I got the fixed car back today. and FOW even paid for the courtesy car, whilst the Focus was being fixed. Fantastic After Sales Service!… Read Full Review

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★★★★★

“Spoiled for choice”

Written on: 21/12/2014 by malebolge (1 review written)

I was very impressed with the whole process of buying a car from Fords of Winsford. My first impression was - wow.... as there were cars as far as the eye could see. The cars are divided into small, medium, large etc for convenience, and a booklet shows exactly where each type is situated and rows are clearly marked so it's easy to find your way around. I liked the way that customers can browse at their own pace without feeling pressured. If you see a car you like and want the keys… Read Full Review

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★★★★★

“Excellent Customer Service & Stock List”

Written on: 14/11/2014 by Jamesholden1611 (2 reviews written)

I bought a vehicle from FOW in November 2014. After having the opportunity to look in and test drive many of the cars on site, I finally picked the very first one that I tested! Firstly, the vast number of cars on site was brilliant. I was able to browse at my leisure in a hassle free environment. Once I'd picked a car I was able to speak to a knowledgable sales consultant who again, did not hassle me. They let me take it for a test drive and spent lots of time going through various finance… Read Full Review

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★★★★★

“Excellent Customer Service & Stock List”

Written on: 14/11/2014 by Jamesholden1611 (2 reviews written)

I bought a vehicle from FOW in November 2014. After having the opportunity to look in and test drive many of the cars on site, I finally picked the very first one that I tested! Firstly, the vast number of cars on site was brilliant. I was able to browse at my leisure in a hassle free environment. Once I'd picked a car I was able to speak to a knowledgable sales consultant who again, did not hassle me. They let me take it for a test drive and spent lots of time going through various finance… Read Full Review

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★★★★☆

“Afters sales service”

Written on: 03/11/2014 by JPT49 (1 review written)

Faults can be worrying so when I had a problem with the car, I took Vauxhall Antarra under warranty to the local Vauxhall dealer. They could not fix the fault so I gave Brian a ring in the after sales. He took the problem out of my hands. He Had the car collected & gave me a courtesy car, while the fault was looked into. There was no problem it was just repaired & returned to me within one week. This is brilliant after sales service. Thank you F O W … Read Full Review

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★★★★★

“Fords Of Winsford Fantastic”

Written on: 29/10/2014 by craigchorlton (1 review written)

Brilliant service, laid back atomosphere, browse at your lesuire, view and request the keys for as many cars as you like, this is the 3rd car i have bought from fords of winsford, wouldnt go anywhere else… Read Full Review

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★★★☆☆

“Good car at a good price...but, dirty inside on collection”

Written on: 26/09/2014 by Kj2912 (1 review written)

We have just returned home after collecting our HYundai i10 from FOW, the outside was nice and clean having clearly just been washed while we waited for it to be handed over. However the same cannot be said for the inside which had clearly not been valeted, or not properly. My partner had black hands from the filthy steering wheel, covered in oil dirt and grime, the inside needs a thorough Hoover, inside handles had sticky stuff in them and we found ourselves cleaning it on coming home and… Read Full Review

Richardlilleywhite's Response to Kj2912's Review

Written on: 08/10/2014

Dear Reviewer,

May I thank you for taking the time to share your recent experience of our company, though I was disappointed to read that your vehicles interior cleanliness fell short of our usually high standards. We are a large site, with a similarly large number of customers, but our core value has always been to "treat customer fairly", and put them at the heart of everything we do. I can only apologise for the unsatisfactory condition of your new car, and offer my personal assistance in rectifying the situation. If this something you wish to explore, please feel free to contact me either by phone, or by email.

Regards, and apologies for the inconvenience you have experienced.

Richard Lilleywhite
Sales Manager
Fords of Winsford.

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★★★★★

“Excellent experience”

Written on: 05/09/2014 by Tszczepanek (1 review written)

We bought our third car (having previously bought an Audi A3 convertible and a 62 punto) from Fords of Winsford, a 2013 Citroen DS3 sports convertible picking it up on the 24th Aug.the whole experience was excellent although it would be really nice if the test drive was slightly longer. The price is fixed but competitive but you can negotiate on the extras although GAP insurance can be bought cheaper independently. Part exchange price was fair when compared to the price of the new car. What… Read Full Review

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★★★★☆

“Good services - great selection”

Written on: 02/09/2014 by IvanHudson (1 review written)

Great selection of cars, lovely looking show room, well looked after and a swift organised service with non-pushy salespeople. Clear and concise information given through all brochures focussing on key financial considerations such as MPG & Tax bandings… Read Full Review

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★★★★★

“Another Great Experience”

Written on: 31/08/2014 by red-till-i-die (1 review written)

sixth time I have used FOW and each time I cannot fault the experience from choosing a car to driving it away, Excellent!!! Staff are friendly and helpful and always plenty of vehicles to choose from… Read Full Review

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★★★★★

“Excellent service, everything fab so far”

Written on: 30/08/2014 by Swoolridge (1 review written)

Excellent service, everything fab so far… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 28/08/2014 by lorraine42 (1 review written)

Last July my daughter and her husband bought a Vauxhall Insignia from Fords of Winsford. Since then it has been in the repair shop on numerous occasions and has cost hundreds and hundreds of pounds. They were not told that the car has a filter making it necessary to give it a good run on a motorway at regular intervals, or it goes into 'safe' mode. After researching online we find that there is a law stating that the seller has to make the buyer aware of the filter, but the salesman said… Read Full Review

Richardlilleywhite's Response to lorraine42's Review

Written on: 02/09/2014

Dear Reviewer,

Thank you for taking the time to review your daughters purchase, although I was disappointed to read your comments regarding the experience. As a business we welcome all feedback, as long as it is honest, as it affords us the opportunity to constantly monitor and, if necessary refine our procedures & processes. I believe the component you are referring to is the Diesel Particulate Filter (DPF), a component additional to the Catalytic Converter designed to restrict exhaust emission. Whilst there is no legislation specifically regarding to the sale of vehicles with this feature, I sympathise with the fact that it is a serviceable item and can carry substantial repair costs.

I must apologise for any inconvenience caused by the car on your daughters wedding day, and would like to offer you my personal assistance regarding the possibility of changing the vehicle.

I have spoken with our aftersales Manager, who has fully briefed me as to the background of the situation and your daughters recent visit to us, and I am sure that if afforded the opportunity I would be able to help.

Please feel free to contact me at your convenience, either via e mail or at the dealership.

Regard, and thanks again for the feedback

Richard Lilleywhite
Sales Manager

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★★★★★

“Great Value”

Written on: 27/08/2014 by xtMcGee117 (1 review written)

I bought a Ford Grand C max from fords of Winsford and I couldn't be happier with the car and the experience. The car was for sale at a good price - better than we'd seen anywhere else and even better we were offered a fantastic price to part exchange our old car. Will definitely be back in the future when we need another car… Read Full Review

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