Fords Of Winsford, Cheshire Reviews - www.fow.co.uk

★★★★☆
4.4 / 5
88% of users recommend this
  • Customer service

  • Value For Money

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Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk

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Latest Reviews

★★★★★

“First rate service”

Written on: 10/07/2014 by Eddie221 (1 review written)

Highly recommend FOW, no pushy sales staff, the staff were friendly, helpful, and knowledgable. I got a great price for my old car. On the day of collection everything went smoothly, my new car was spotless. As a lone female customer I am usually apprehensive about car sales, as I'm not that technical or motor savvy, but I certainly needn't have worried at FOW. They have a huge selection of vehicles and viewing as many as you wish is not a problem. I would definitely use them again for my… Read Full Review

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★★★★☆

“Would like to be kept up to date”

Written on: 08/07/2014 by oliver123456 (1 review written)

I bought a car from FOW and the car is great. The only downside is the waiting. I had to wait a week for my car to be ready for collection. It would be nice if you were kept up to date with what is happening. I was told my car may be ready sooner so i called up and was then told it would be even longer as they had decided to put new tires on it. Obviously getting new tires for free is great but it would be much better if they told you what was happening and you didn't have to call up and mess… Read Full Review

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★★★★☆

“bought a red car :-)”

Written on: 06/07/2014 by patlangston (1 review written)

We visited FOW one week ago to look for a small second hand car for my mum who was recently bereaved. The overall choice was good and we found what we wanted in one visit, the next steps were fairly painless, keys to look inside the car, test drive all on the same day. The paperwork was dealt with by a true gentlemen and very efficient, clear about next steps. We picked up the car today one week later and we were not disappointed by the collection either. … Read Full Review

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★★★★★

“4th Car Purchased from Fords...”

Written on: 04/07/2014 by MWCongleton (2 reviews written)

I purchased a Mini Cooper from Fords on 30/06/2014, trading in a Honda Jazz I had bought from them some 18 months previously. This is (at least) the 4th car I've bought from Fords of Winsford and their service remains as impeccable as ever. My salesman this time was Gemma Haywood who - just like everyone else on site - was nothing but helpful and in no way pushy or pressuring upon me to buy anything I didn't want. I have said before that although I have bought brand new cars in the past, I… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 03/07/2014 by Cheryl666 (1 review written)

Picked up my new car last night, from the time we walked into FOW we have been extremely happy with the quality of service. We were left to browse at our own leisure and when we picked the car we were dealt with swiftly and professionally. I wouldn't hesitate to recommend FOW to my friends and family. Thanks to everyone !… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 27/06/2014 by Pinkcablady42 (1 review written)

We have just purchased our 3rd car from Fords of Winsford. We have never had any problems with any of the vehicles that we have purchased. We were given a fair price for our old car and were confident that our new vehicle had been checked for outstanding finance and was also covered for 30 days if there was any mechanical fault (which there never has been) The variety of cars and the quality of service is second to none. I would have no hesitation recommending FOW to friends and family and have… Read Full Review

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★★★★★

“no pressing sales people and first class dealership”

Written on: 22/06/2014 by 2Larson (1 review written)

I have now purchased my seventh car from fow and have always had first class service during the buying process and the after sales no pressure from the salepersons and all of the staff from the main entrance right up to the collection process have always been very good its worth taking out the extra warranty even though the car has gone through its safety inspection and pre checks only had problem with one car and this was dealt with in no time… Read Full Review

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★★★★☆

“No hassle from salesmen but I couldn't even start the...”

Written on: 18/06/2014 by Austin1960 (1 review written)

Walking around looking at cars with no pressure from salesmen was great. After looking around different places for over a week this place was a pleasure. Very relaxed and the staff in the main reception area by the cafe were very friendly and helpful. After choosing a car I was told when it would be ready for collection. I arrived on the day to pick up my new car and after completing the remaining paperwork the car was brought round to the front and there I was left with the car still running… Read Full Review

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★★★★★

“Hassle free and friendly”

Written on: 18/06/2014 by CheyannePerkins (1 review written)

Simply brilliant no pushy sales pitch relaxed and friendly what you see is what you pay after sales brilliant day after collecting my car found that sat nav was missing sd card gave FOW a call and they apologised for this and said that they would order me a new one straight away and it would be with me in a couple of days and it was I will definitely be going back to them for my next car all in all supper dealership… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 18/06/2014 by klSloan213 (1 review written)

Efficient, effortless and excellent! I have never used FOW before but I would certainly recommend it to others and use it again myself. … Read Full Review

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★★★★★

“Vauxhall Mokka Deal”

Written on: 18/06/2014

I was looking for a Vauxhall Mokka 4WD with full leather and Sat Nav 2012-13 with low milage and at a reasnable price, I found one at Fords of Winsford. I chatted on-line to the sales team and they put a hold on the car for me while I traveled up some 60+ miles, at no cost or commitment. When I arrived there I was presently surprised how much stock they had and how easy things were to get around. I was handed the keys and let alone to view in my own time which was great as sometimes you just… Read Full Review

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★★★★★

“No pressure car sales, just how it should be”

Written on: 17/06/2014 by evoluzione (1 review written)

5th car I've bought from FOW would not go anywhere else. No hassle at all, just walk around looking at cars, you can get keys for any of them to have a proper play inside. Good part ex valuations and their car prices are always bang on the money so you don't have to haggle over the price to get a brilliant deal. I didn't need or want car finance, warranty or anything else with my car, once they had offered and I pilotely declined that was the end of the matter no one tried to push something… Read Full Review

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★★★★★

“Excellent service and value”

Written on: 17/06/2014 by bluesky44 (1 review written)

Helpful staff but definitely not pushy. Excellent selection of good quality cars. I would go there again… Read Full Review

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★★★★★

“car sales”

Written on: 17/06/2014 by andyph65 (1 review written)

I would recommend everyone to go here. No hassle car sales Walk round and look at all the cars with no one pestering you. When you want to look at a car you get the key no hassle. Go for a test drive no hassle and when you're finished still no hassle. Friendly and helpful staff when you want them. Plenty of bargains to be had and I got one. Just like to say thank you to all the staff at Fords of Winsford… Read Full Review

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★★★★★

“Friendly, no pressure sales and help”

Written on: 16/06/2014 by amikundu (1 review written)

Was really pleased with my first purchase of a car from Fords of Winsfords. Buying and negotiating was unpressured and straightforward. The car needed to be prepared following the agreement to purchase and it arrived in excellent condition. There was a very minor electrical problem that developed a couple of days after I'd driven it away and their aftercare team were brilliant. The problem was fixed at an Alfa Main Dealership with no fuss. Would happily buy from them again. Even though… Read Full Review

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★★★★★

“Excellent Service”

Written on: 09/06/2014 by Thomson1947 (1 review written)

Recently purchased a car from FOW. Good web-site, liked the instant messaging & quick replies. On arrival greeted warmly, & went to the main sales office as had made an appointment. Salesman arrived promptly,shown the car which was well presented. Got a very fair price for my trade-in, paid the deposit & picked the car up a week later. Was late arriving as the A5 was blocked. No problem, another salesman was found, the final papers signed. Quick efficient & very friendly. A very good experience… Read Full Review

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★★★★★

“Fords of Winsford”

Written on: 09/06/2014 by DJG123 (1 review written)

Such an easy process buying a car and it really is so much easier than visiting a main dealer. For a prestige car by all means visit a dealer as they have the more specific individual car information - but when it comes to actually buying then I'd recommend a visit to F.O.W. None of the usual sales 'games' and I saved a few thousand on a nearly new BMW… Read Full Review

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★★★★★

“would buy from fow again!”

Written on: 03/06/2014

It was our first time both at fow and buying a used car from a dealer. I was so impressed with the whole experience. You get a price list with details of where the car is to view, the specs, tax group and of course the, the price. No one bothers you whilst you look around and you can take as long as you need. Test driving was just as easy. You could get the keys to 3 cars at a time. We had a proper look around the cars we were interested in. once we had decided on a car, the staff were very… Read Full Review

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★★★★★

“best car buying experience by far”

Written on: 31/05/2014 by dandlnuttall (1 review written)

The nicest experience by far no pressure sellling you walk round get keys no one mithers you. If and when you want help you go to the desk and ask. The whole set up is low key and very very civilised won't buy from anywhere else from now on… Read Full Review

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★★★☆☆

“ok but after sales disappointing”

Written on: 31/05/2014 by Hutchinson370 (1 review written)

Great browse at leisure no pushy sales people. Found car put deposit down n off we went with arrangement to pick up following Friday. Got there and salesman was what I would say as cold, not talkative at all. My hubby was asked to complete questionnaire which he felt uncomfortable to do as he would of thought it would be confidential. Was told my deposit would be refunded same day so gave bank details and we left happy. 3 days later still no refund and Ok had bank holiday but response I've had… Read Full Review

Richardlilleywhite's Comment

Written on: 04/06/2014

Dear Reviewer

Thanks for taking the time to provide us with feedback regarding your recent visit. Though we welcome honest feedback, I was disappointed to read that you felt your visit fell below our usual high standards. I have had a brief look into refunds done over the bank holiday period to see if I can shed any light on a potential delay. May I enquire if you were the customer who came to collect late on a Friday evening circa 5.30pm prior to the May Bank Holiday. If this is the case then I apologise for the wait, but the first available time to refund the money would have been the Tuesday following. If you are this customer I can confirm that the refund was processed within 15 mins of us opening on that day.

I hope this gives some clarity to the situation, but if I can be of further assistance please feel free to contact me directly either by e-mail or at the dealership.

Regards, and thanks again

Richard Lilleywhite
Sales Manager

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