Fords Of Winsford, Cheshire Reviews - www.fow.co.uk

★★★★☆
4.4 / 5
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Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk
Fords Of Winsford, Cheshire www.fow.co.uk

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Latest Reviews

★★★★★

“Relaxed way to buy a car-stress free”

Written on: 08/02/2016 by stacey198512 (1 review written)

I have been converted to only buying my cars from FOW after a stress free experience. I felt comfortable browsing the cars and wasn't hassled or pushed into anything-unlike most other dealerships I have had experience with. As a woman it can feel daunting buying a car- but at FOW you aren't escorted round so you can wander at leisure, they have loads of great deals and only offer you advice if you ask for it. I'm thrilled with my new car, and what fab customer service. Thanks FOW… Read Full Review

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★★★★★

“Excellent service!”

Written on: 07/02/2016 by Wingman42 (1 review written)

I travelled up from York to buy a car from Fords of Winsford on the recommendation of someone I know from the area who has previously purchased two cars from them in the past. I can honestly say the whole experience was well worth the travel. I could browse the stock available without the customary pushy sales pitch, all the staff were extremely helpful though should I require assistance in my search. On the actual purchasing of my chosen car the ease at which the whole process was carried out… Read Full Review

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★★★★★

“No pressure car sales”

Written on: 07/02/2016 by 382Reece (1 review written)

This was the sixth car I've bought from Ford's and I really wouldn't go anywhere else. You can browse their entire collection of vehicles at your leisure without being pressured by any hovering salesmen, although they are more than willing to provide help should you ask for it. All the staff are extremely helpful and make you feel completely at ease. They make the actual process of buying your car an absolute doddle, even sorting out all the finance for you, if you require it. All their cars… Read Full Review

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★★★★★

“My first purchase from FOW”

Written on: 05/02/2016 by blunderthumbs (1 review written)

I collected my car today from Fords of Winsford. From first viewing to collection the whole experience was first rate. If I had bought a brand new car I couldn't have been treated better. I would recommend FOW to anybody who wants a relaxing no hassle way of purchasing a car. I will certainly be returning when the time comes to buy another one… Read Full Review

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★★★★★

“car supermarket best ever ”

Written on: 02/02/2016 by admandtem (1 review written)

My experience of Fords of Winsford is simple they are the most friendly professional understanding car outlet that I have experienced I have now purchased my third car from them and I can say that the salesperson was simply superb very helpful and wanted to go the extra mile to please and make the whole F O W experience a sheer delight .so to sum up start your car search with F O W and I have no doubt you will buy from them and have a great smile as you realize that they are the BEST… Read Full Review

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★★☆☆☆

“Bought car from fords of wins ford ”

Written on: 30/01/2016 by Kianna480 (1 review written)

Wow we're do we start do yourself a favour NEVER buys car from here… Read Full Review

Richardlilleywhite's Comment

Written on: 31/01/2016

Dear Reviewer

Thanks for taking the time to provide us with your feedback. I note with, disappointment your opening comment of "where do I start", however as you chose not to, I am unable to provide you with a specific response.

I will be only too happy to help if you could furnish me with any details at all regarding your visit or purchase

Regards,

Richard Lilleywhite
Head of Sales
Fords of Winsford

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★★★★★

“Excellent Service!”

Written on: 23/01/2016 by TaliyahCrowley (1 review written)

I went to fords of Winsford in hope for a better car as I had nothing but trouble with my previous car! I was greeted by a lovely man who couldn't of helped me anymore! customer service at this place was amazing! I was slightly disappointed that the BMW I bought didn't have a multimedia system and so the manager ordered me a cable to fit in the car for when I picked it up. I then recommended my partner who also recently bought a car from Fords of Winsford and they gave us both free AA cover for… Read Full Review

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★★★★★

“Excellent Service”

Written on: 08/11/2015 by maggiegreycat (1 review written)

Another excellent experience. Ideal for people who want to buy a car quickly - with minimal fuss - and no negotiating - so you don't come away feeling uneasy that maybe you could have done better. She looked after my sale and the advisor managed the handover - both very professional… Read Full Review

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★★★★★

“Is this car red?”

Written on: 28/09/2015

In our opinion this is a very well run business. We appreciate the fact that you are not hassled by sales people, help is there when needed and only when requested, therefore you feel at ease looking around and having keys to as many vehicles as required. Our thanks go to A.E. for his help, advice and explaining all details and offers regarding the vehicle we purchased. We felt a fair price was given for our part ex. (a higher price than we had previously been offered). Hope you were able to… Read Full Review

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★★★★★

“Professional, efficient and high recommended!”

Written on: 19/09/2015 by TracyStiff (1 review written)

Having decided too trade in my old car for a used car last weekend, I proceeded to visit the Fords of Winsford showrooms at Trafford (Saturday) and Winsford (Sunday). My old car was valued swiftly as I browsed the used car collection at Trafford on Saturday, I could take one key at a time and coffee was free! Staff were friendly professional and polite despite the number of cars that I wished to view. I test drove one car at Trafford and, again, found the experience to be without hitch and… Read Full Review

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★☆☆☆☆

“‘BUYER BEWARE’ ‘YOU SHOULD HAVE DONE YOUR...”

Written on: 11/09/2015 by CarolZL (1 review written)

‘BUYER BEWARE’ ‘YOU SHOULD HAVE DONE YOUR RESEARCH’ – advice from the after-sales manager when I explained my experience to him. Please read this long review or at least the penultimate paragraph, it is relevant if you are planning to buy a car from this company. This is my experience; I have not named anyone in person and it is a statement of what I believe to be the truth. Historically, I would have agreed with the positive comments made in some reviews, having bought cars from… Read Full Review

Richardlilleywhite's Response to CarolZL's Review

Written on: 12/09/2015

Dear Reviewer

Thank you for taking the time to post your comments. As a business we welcome all feedback, as long as it is honest, as it allows us to constantly monitor and modify our practices, to best suit our customers.

It is with this in mind that I was a little confused by the content, as it differs from from the one you sent to me via email on 10.09.2015, in which you enquire about "conciliatory action"

As I stated in my first contact with you on 10.09.2015, I am very keen to discuss your experience further, and I must echo this sentiment , as there are considerable disparities between your comments therein and content of your telephone conversations with our company (details of which I will be more than happy to furnish you with).

In your review you claim, more than once, indeed label as a quote that our after sales team advised you that your issue was 'not Fords' problem' and were told 'buyer beware', whereas after reviewing the conversation,no such comments were made. Moreover our after sales Manager spoke at length to explain the issues you were facing, and how best to deal with it.

The central point I believe is the functionality of the vehicles diesel particulate filter, (or DPF) and specifically the confusing information provided to you by a third party motor dealer. This particular feature, standard on most diesel cars built in the last ten years, can cause additional servicing costs, if a customers usage of the car is minimal.

As this can carry an extra cost, we, ask our customers specific usage questions directly relating to this feature, prior to purchase. As you confirmed during your call to us on 11th July 2015, you confirmed that these usage questions had been asked of you prior to your purchase.

The information given to you by other dealers regarding 'over revving' an engine as a solution to a DPF problem is out of our control, and, to be honest out of our comprehension as details of how to rectify such an issue can be found in the manufacturers handbook (as we advised you during the same call on 11th July 2015).

Similarly, I am unable to comment on the opinion of another third party who advised you on paintwork, or indeed your decision to sell the vehicle to such a company prior to contacting us on 21.08.2015 regarding the Warranty refund, which we were happy to arrange.

As always, I will be only too happy to discuss your experience personally either via email or telephone.

Regards as always

Richard Lilleywhite
General Sales Manager
Fords of Winsford



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Carolzl's reply to Richardlilleywhite's Comment

Written on: 14/09/2015

Dear Mr Lilleywhite,
Your reply is quite shocking but not surprising. Not least that you have informed me via e-mail on 13 September that you are unavailable to report back to me in writing until your return to the office on Friday 18th September, yet you have found the time on 12 September to prepare the above lengthy discourse on-line.
We can all play at semantics. I will meet with you sir, but certainly not on your own turf and I absolutely will not engage in a conversation with you on a telephone. Incidentally, recording telephone discussions is not an exclusive right to your company.
I will make one point, though; yes I did say I would appreciate your comments and any conciliatory action (which you acknowledged) on the 10 September and that I would temporarily withhold my review. As I received no further update on 11 September, I assumed, having previously received poor response from Fords to some of my e-mails, that this was going to be repeated. I posted my review that evening.
I will e-mail you, then there can be no room for misinterpretation.

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Carolzl's reply to Richardlilleywhite's Comment

Written on: 26/11/2015

POTENTIAL BUYERS, PLEASE TAKE NOTE OF THIS ALERT


1. I have been officially advised I have grounds for a court case. Unfortunately, I have been too busy to spend more time dealing with, what I judge to be, an unscrupulous company and for the same reason will not be taking them to court or following up on social media. If I had the time, I would do so. However, please read my further comments below.

2. If you do no more, before buying a car from this company, look at the 1 and 2 star reviews on the review site, more than 10% are bad reviews. Extremely poor customer feedback, please make a note, the replies are very similar, problems are never F.O. Winsford's fault, the customer is always wrong.

3. Trading Standards comments to me about this case are quoted below:
Criminal Offence:
As the trader’s actions could be considered a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008, the information you have provided will be passed to Cheshire West Trading Standards for further consideration. The case details will also be placed on a central data base that can be accessed by all the other Trading Standards throughout the UK.

3. Final word, I was promised by the General Sales Manager, as per Data Protection Act law, that I would receive copies of my recorded conversations with F.O. Winsford - they have never been forwarded to me. I am not at all surprised, simply more bad customer service. I thought I had my own recording of a meeting with the GSM, but unfortunately, it was not audible so I am unable to repeat any of his unhelpful tirade.

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★★★★★

“Service as usual.”

Written on: 04/09/2015 by m218379 (1 review written)

I have used FOW in the past, never had any problems with the service or the vehicles I have bought and this time was just as expected. I live locally so I had been looking many times over a few weeks and I love this aspect of the FOW service more than any other. I have no problems making decisions, so hate the hard sell and will ask if I need any technical information. This makes Ford's philosophy perfect as far as I am concerned. This review service says not to include names in these reviews… Read Full Review

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★★★★★

“FOW nice people, no pressure”

Written on: 25/08/2015 by themexican (1 review written)

I feel it necessary to congratulate FOW for the manner with which their staff approach the sale of used motor vehicles. From my initial contact via the "click to reserve" icon on the website, I was treated with VIP courtesy and politeness. The FOW staff ensure you enjoy your vehicle purchase experience without any pressure whatsoever but are always on hand to answer any question and accommodate all requests. We arrived early on a Saturday morning and once I had been welcomed by a very polite… Read Full Review

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★★★☆☆

“Long time to collect car”

Written on: 12/08/2015 by Beasley360 (1 review written)

Just purchased a car after a 1.5 hr journey to see the cars after selecting a car paying deposit etc told the car would not be available for collection for a week as it needs a service and their 20 or so point check surely a car would have all this done before being put out on display having sold my car having trouble going to work now none of this is in any information… Read Full Review

Richardlilleywhite's Comment

Written on: 13/08/2015

Dear Reviewer,

May I begin by firstly thanking you for choosing FOW to supply your new car, as a customer you are central to everything we do, and as such your feedback is vital to us as a business. I am sorry to read that you are currently facing a travel inconvenience a a result of you selling your own vehicle, and would like to hopefully explain our the rationale behind our preparation procedure.

As a business we strive to have as many of the 2000 cars we have on on site, prepared for collection, to this end we employ a team of technicians whose primary focus is to prepare unsold stock. One constraint on this process is the priority we will always give in preparing cars that customers have agreed to buy. Our commitment to you and all customers is to keep waiting times to a minimum.

One factor more than any other governs the waiting time each customer will experience, and that of course is safety. Every car on our forecourt has been through a pre sale inspection (PSI) to make sure it is mechanically sound, and therefore suitable for test drive and sale. Once sold, each car goes through another , far more thorough ,78 point inspection so that we can deliver an end product to match our customers expectations.

With reference to your point regarding servicing, we stock cars from over 30 manufacturers, often with differing service and maintenance schedules. Most manufacturers stipulate time limits when servicing cars alongside mileage ( eg 12000 miles or one year ), which would result in us servicing cars for the forecourt and not for the customer. As a business we would rather service a car, if required, fir the maximum benefit of the customer even if that meant extending the collection wait by a day or so.

This said, I am sorry you are currently inconvenienced, and would be more than happy to offer my personal assistance in resolving the issue if I may.

Please feel free to contact me either via email or by phone at your convenience.

Regards, and thanks again for the feedback
Richard Lilleywhite
General sales Manager

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★★★★★

“Fantastic service all round!”

Written on: 17/07/2015 by LGoosey (1 review written)

Wouldn't hesitate to use FOW again; not only is the customer service excellent, compared to the ususal car showroom experience, it's a walk in the park. None of the usual pushy salesmen, nobody following you round whilst you look and no pressurised sales talk when you ask for information. All of the staff were a pleasure to deal with, very knowledgeable and happy to help. In particular, the chap we dealt with was lovely - so much so we ended up buying a car from him when we'd only gone to have… Read Full Review

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★★★★★

“Honest Decent and Truthfull”

Written on: 13/07/2015 by SkyeHound (1 review written)

No high pressure sales, just helpful informative staff. Pre-delivery check spotted and put right a number of minor issues not spotted when buying, including fitting a replacement widescreen. All contact courteous and booked collection on time. Informative about add on services, warranty etc. but no pressure to purchase. Had been to an ordinary dealer first, never again, next time its FOW first time. … Read Full Review

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★★★★★

“Great Experience at FOW Once Again!!”

Written on: 12/07/2015 by Donte1973 (1 review written)

We have just picked up 2 new cars from FOW and the service was fantastic once again. We love the fact that you can have a really good look around all the cars without being hassled by pushy sales people but the staff are there to offer assistance if needed. The selection of vehicles is always great and is being constantly updated and suits all budgets and the sales staff are knowledgeable and very professional. We have bought 3 previous cars from FOW and the after sales service has always been… Read Full Review

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★★★★☆

“judygirlcheshire”

Written on: 12/07/2015 by judygirlcheshire (1 review written)

Just purchased a BMW X1 M Sport/ 12 Reg from FOW. We do not live near Winsford, and had never been before, so we had to make a special 78 mile round trip. Found the whole experience was so easy - not ''pushy'' or ''sales orientated'' either - after booking in to view the car you want, you are allowed to browse and view the vehicle you have come to see, but there are many others if you fancy a good look around. The site is huge !!!! For us, the car was exactly as described, and presented… Read Full Review

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★★★★★

“A most civilised experience.”

Written on: 09/07/2015 by malcooke (1 review written)

Just purchased a Hyundai i20 from FoW. The site set up is fabulous. Welcomed well and advised how to use the site by the receptionist in the welcome centre. Was given a very comprehensive and up to date list of all vehicles for sale, which highlighted the areas to look for the type of vehicle we were looking for. Wandered around, noted two cars, then went to the key request desk. Took the keys and opened and started the cars, but not allowed to drive them. It was only when we were deciding… Read Full Review

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★☆☆☆☆

“Terrible communication ”

Written on: 24/06/2015 by Jayne43 (1 review written)

Extremely disappointed after booking an appt to review the car I saw in the online advert to be greeted by a young man allocated to me who could not even find the car. After walking around for nearly an hour he finally found it. I was happy with the car and proceeded to buy it which was a seamless service ,after putting down a deposit I was told that it would be ready for collection the following Saturday. I was looking forward to collecting my car on Saturday and after using a hire car I… Read Full Review

Chrisbaddeley's Response to Jayne43's Review

Written on: 30/06/2015

Hi,
Thank you for your comments could you please contact me so we can discuss your experience with FOW . We pride ourselves on our levels of customer service at FOW so I am keen speak with you regarding your visit and communication with us.
I look forward to hearing from you.

Chris Baddeley
Sales Manager

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