Written on: 30/01/2014
After entering the correct details to log in into my mother's internet banking account about 4 times, each time being denied saying the information was incorrect, I was then told that her account had been locked because of incorrect information being entered too many times. This is pathetic! They make you have all these security numbers and questions and answers and then to be told that they're all incorrect for some reason even though they are written down right in front of my own eyes?!... (read more)
Written on: 21/10/2013
i have tried to apply for a bank loan for home improvements but cannot get past the 2 nd stage so forget it and go somewhere else (read more)
Written on: 02/10/2013
I can't access my account!!! I have sent 4 msgs for u 2 ring me back but just being ignored! Discussing! (read more)
Written on: 30/07/2013
Just got off the phone after internet banking down yet again (not worked since Friday) - Tech support says its because I use a mac as "they don,t work with our system" Me - strange I,ve been using service for 7 years on this very same mac and it worked last week Him - you are very lucky Me - so why is it not working now? Him - cant you use a smartphone or get a windows PC? Me - you don,t have an answer do you? Him - you could use the telephone service Me - or go to a real bank after... (read more)
Written on: 30/07/2013
I do not understand what is going on with the internet banking??? have tired to log on but it just keep coming up with a different page!!! whats happing to the Yorkshire bank is the internet banking down? All i would like to do is check my account this could be a nightmare when at the moment i am not in the country !! (read more)
Written on: 22/05/2013
Why can I not be taken direct to online banking when I type in ybonline instead of having to go through a lot of searches. Other banks give a direct web link. (read more)
Written on: 02/04/2013 by scotthudd (1 review written)
This bank is awefull i have been with them for over 10 years and never have they done me any favours, i was desperate last week and asked for a £300 loan and they said no, they also said i am not allowed an overdraft, yet after checking my account today it is £70 overdrawn and doesnt say why. That £70 would have been very usefull to me but instead they took it for themselfs. My card also keeps getting blocked everytime I try to make a payment online and i have to then call them from my... (read more)
Written on: 28/03/2013
I dont like the call centre staff. You are treated like a child they seem to forget that it is your money not theirs. The branches are not well staffed and if you complain again you are treated very badly. There is nothing I like about this bank. (read more)
Written on: 04/02/2013 by Idontwantoneok (1 review written)
I have been with them (not anymore) for over 10 yrs. they took money off me coz I went over my overdraft and then charged me £35 for everyday I was over. I had enough. Now I have been refusing to use the account they are constantly ringing my parents house phone and demanding to speak to me. They can get stuffed because they're not getting a penny more out of me (read more)
Written on: 18/01/2013
On Thursday 17th both ATMS were out of order at the Wigan branch. Only one window of three was manned and the line was getting longer. Please advise the branch that they need to do something to improve the service. Normally the staff are pleasant and helpful but perhaps more are required on the front desk. J G Cowan (A customer for a long time) (read more)
Written on: 18/08/2012
My local Yorkshire Bank in Crewe is always a pleasant and friendly branch, and the staff behind the counters are very pleasant and very helpful if you have any queries. They are very chatty and always got a smile when you approach them, i always leave confident and pleased with their service i have received. I recently got married and i was very happy with the overall service i received when i had to amend my details in branch. I just wish all other companies ie. passport service and car... (read more)
Written on: 30/07/2012 by dottyatyorkshire (1 review written)
My husband has banked with YB for over 20 years (He started his own business). I have used YB since we were married in 1997. Recently, our services have been trasferred from the W'ton branch to Cannock. We were both very happy with the level of service in W'ton and were a bit nervous at the transfer. However the Cannock (plus W'ton movers)staff are delightful. They are polite, efficient and extremely friendly. It is a pleasure to go into the branch. We have always been satisfied with... (read more)
Written on: 06/07/2012
went to Lloyd,s Heywood branch to transfer £1,500 from our savings put into our current a/c.they wanted to charge me £30.00, so i asked for a cheque for the said amount, and then they wanted £20.00, SO I TOOK CASH AND WALKED 200 HUNDRED YARDS TO YOUR BRANCH AND PAID IT IN FOR FREE.At leased someone wanted our custom. (read more)
Written on: 10/06/2012
My family have been with this bank for over 25 years, however we have recently all agreed to move over to another bank due to high levels of very poor service. The staff are not polite, they unregister customers from telephone/internet banking with no warning, they block your card abroad with no warning, they dont provide any text services and are heavy handed with fees. If you want to transfer some money to yourself, make sure you have your address, security code, customer number, bank... (read more)
Written on: 03/05/2012 by Andy181208 (1 review written)
This bank is one of the worst i have ever have i cant beleive the service they provide its shocking i earn 35G a year and i applied for a 10G loan the other week and got declined (no reason why) so i wrote a complaint and i got told i could get a 4G loan so i told them i would take that but then they told me once again that it was declined (once again no reason why) i used to have a overdraft of 600pound which i paid off so i asked if i could get a 500pound overdraft which was declined... (read more)
Written on: 02/05/2012 by joan.hooson (1 review written)
I went into my local Yorkshire Bank today, and was greeted by a really nice lady who went out of her way to make sure everything was done for me. If more people were as helpfull as she was what a wonderfull world it would be. (read more)
Written on: 19/04/2012
I came out of work unexpectitly and struggled financially do my over deaf went up and up . Hoping that my money owed would be refunded. Bit after a long time of fighting it never was and my bank helped me to put a package together that helHelped us both so I payed off my overdraft and they got there money back now after two years my overdraft is down to 450 and I can see a light at the end of my tunnel at last thank you (read more)
Written on: 29/03/2012
problem after problem money doesnt show going out of my account for at least 4 days then catches up nothing on the internet banking tallis up they take charge after charge for being over drawn as a result i am now changing my bank as they always blame pay pal which i know this is not the case (read more)
Written on: 16/11/2011 by raymills (1 review written)
Been into my local branch service is good the trouble is at the top.Wanted an appointment so tried to phone my local branch after listening to this option or the other finally got fed up and hung up. YORKSHIRE BANK used to provide good service Ihad to go into my branch just to make an appointment then back another day to attend the appointment.If the people at the top concentrated on customer service rather than ripping us off with their obsene bonuses the banking world and life in general... (read more)
Written on: 13/11/2011 by Edithwilson (1 review written)
I have been with Yorkshire bank for over 20years, they have been my support, my help, and at a most difficult time in my finances they have given me good advice and direction. Thank you wonderful 'YORKSHIRE BANK' and long may it remain so. I like their staff approach. I like on line banking but also that I can go into my local branch. (read more)
Written on: 30/10/2011 by EuroTrash2 (1 review written)
Of all the online banking systems I use, this is by far the worst to login. Customer number, 10 digits, who has room in their brain to remember another random sequence of 10 digits? So it has to be written down somewhere which is (a) a security risk and (b) a pain in the backside when you can't find it. Security questions - this is the worst bit - what stupid questions! Again, have to write the answers down. Security risk. I don't HAVE one single favourite film, book, restaurant or place. A... (read more)
Written on: 14/10/2011 by DerekColley (1 review written)
Nothing I like about this bank at all. The first time I asked for a Fast BACS transfer, they transferred the money by normal 3-day BACS instead of 2-hour service, causing massive difficulties, then lied to me about it. Previously to this they have charged me twice then taken 30 days to refund the money; they have failed to cancel direct debits when I directed them to, causing even more charges to be added; their branch managers are never available, their whole operation is unprofessional and... (read more)
Written on: 17/05/2011
Yorkshire bank lied to me numerous times....aggressive staff, rude telephone manners, rip off with excessive charges..etc etc
I was also lied to and ripped off with a mortgage deal...do not go anywhere near this corrupt business! (read more)
Written on: 12/05/2011
I have banked for many years at the Kettering branch .the staff have always been helpful and courteous .we are very satisfied with the binvestment advice we have been given over the years. (read more)
Written on: 26/04/2011
I have been a YB customer for 30+ years. The last 10 years of that has sucked!
No way whatsoever to get in touch with local branch other than using call centre.
Rude and ignorant operators at call centre. Almost guaranteed.
10 minute wait and navigating through the usual extended "press 1, 2 etc." menu every time you call.
Ridiculous charges for minute amounts of OD (£25.00 for being 2 or 3 PENCE overdrawn).
I wish I had the time to move to another bank - but to be honest I am not sure which... (read more)
Written on: 28/02/2011
whilst the staff at the bank are always friendly and helpful, at certain times the queues are long and the other customers tend to complain which makes waiting more frustrating.This is always first thing monday morning and most of friday.The fact the branch is local is a positive aspect at is saves time going to hunslet or to the town centre.Are more staff available at these busy times? because as a customer I need to use the bank to maintain my account and going in later or an alternative... (read more)
Written on: 13/01/2011
Yorkshire bank has the worst Internet Banking Service i,ve had to deal with .I WOULD NOT RECOMEND THEM TO ANYBODY. (read more)
Written on: 06/01/2011
I hsave recently changed from Lloyds due to circumstances however if i had known how CR_P YB are at internet banking i'd have gone elsewhere! here is what i wrote to them with their responce being that of a computer NOT a company who care to improve their services. YB have a LONG LONG way to go to even get close to Lloyds!
I am NOT happy with your Internet banking at all. My first message was a polite note to tell you this but I got logged out before I had finished. My second message was a... (read more)
Written on: 23/12/2010
My son has a current account plus. He is a 19 year old student now at University and mistakenly went £1.36 overdrawn.
The ATM told him he had £20+ available in his account.
Yorkshire bank imposed a £25 penalty on him which put him over his limit. They failed to alert him on his Internet banking service and he did not recieve a letter. They are now looking to charge him a further 25 on top of the first £25 all for the sake of £1.36.
We have phoned the bank time after time and they just keep... (read more)
Written on: 22/12/2010
after 36 years with YB I find that all they want is your business and once they have it they are not interested in you. They also are not bothered about your problems and when you speak to them they havent the curtsey to phone you back, they also do one thing then decide to do something different and leave you high and dry with no explanation so if you have any problems go to another bank for help. I am giving 1 star as a rating but really I would want to give them 0 (read more)
Written on: 13/12/2010
I have been a YB customer for over 30 years but I am cancelling right now. I rang the "help" desk on saturday due to a log on problem with the internet banking (as they request you to do) and I was spoken to like a child. The service was appalling and I could get no one in authority to speak to. I was told I did not have an internet account and I was in breach of their term and conditions! I have emailed my thoughts and left a message on their internet banking "contact us" system, also... (read more)
Written on: 02/12/2010
Their customer service is awful and they don't even reply to written complaints. When the deposit matures they don't even try to post a cheque until a week after. Avoid this awful outfit. (read more)
Written on: 16/10/2010
I have used Yorkshire bank for over 25 years and only ever had one problem which they sorted out very quickly to my advantage. Never had any problems with internet baking either, all easy to use, a lot easier than some. Yes there are times when the system is down but you are given notice of this and it is usually at what would expect to be a quiet time. They have always been helpful when i have needed advise and always been courteous. \yes i would love to be able to contact my branch rather... (read more)
Written on: 10/10/2010
Very cumbersome to log on and then half the time it is offline for some reason and can't be accessed. If you make a mistake and need to contact customer services this has to be done over the phone and is usually shut when I am wanting to get on the site.Overall very frustrating. (read more)
Written on: 22/09/2010
Have been a customer of this bank since it was the Yorkshire Penny Bank.
That`s when it was a bank, with a proper manager who knew you and your requirements, which he did his best to serve.
Now I could never recommend this bank to anyone. The IB is rarely ever in service at the times I want to use it. While the local branch staff are pleasant enough if you have the time to wait. If you need IB there rivals in Leeds FD beat the pants of them. I still use YB but only out of inertia.
Its there... (read more)
Written on: 15/09/2010
Having spent a year in New Zealand I realise just how bad this bank is. NZ banks are pro the customer and can't do enough to make you feel important. They are not a bunch of petty-fogging jobsworths who seem to enjoy upsetting the customers as much as possible, they way Yorkshire bank do.
I called to see if they had received a fax I sent which was important. They refused to tell me because I could not remember my last 10 transactions. I told them I had been away and they said that was... (read more)
Written on: 28/08/2010
The worst internet bank site I've ever used - when it's not down for "Essential Maintenance". The site is easy enough to use but the output is not user friendly at all. You have to memorise the menu's because they disappear when your cursor goes near any one of the available options. It's rubbish, the call centre is rubbish and they really don't give a stuff for their long-standing customers.
If you want to open a new bank account go to any other bank but Yorkshire Bank - try Halifax,... (read more)
Written on: 27/08/2010
While this review should be about IB, be aware. My family have banked with YB for over 25yrs in both business & Personal. This company has absolutely NO LOYALITY for long standing customers. As somebody mentioned there are difficult times that have gone and we still afce financially. This bank has lost to the tune of 19mill and are trying to recoup it by underhand tactics and extortionate fees for set ups etc, they call it admin. Try 3.0k for providing security only 2hrs work a stamp and... (read more)
Written on: 21/08/2010
very easy to use, only niggle is that sometimes the server is down, like today 10am saturday morning! however I now pay my credit cards online as soon as they come which is great! (read more)
Written on: 11/08/2010
Difficult times for all financial institutions but the way this outfit have treated me in both my personal and business related financial affairs I feel is a bloody disgrace.
So many people I have spoken to have experienced the same or worse and many have felt compelled to make formal complaints without a great deal of satisfaction.
Much of the problem appears to relate to lack of access to decision makers or anyone with authority and the bank wanting their money back to lend to other people... (read more)
Written on: 05/08/2010
The staff are down to earth and are very helpful, the internet banking is simple to use.
I have banked with Natwest and Barclays and the Yorkshire Bank is by far the best (banked with the Y.B. 16 years) (read more)
Written on: 21/07/2010
Absolutely rubbish. No stars awarded. I agree with most of the other comments listed below. Definitely the worst Internet banking service ever. It's so complicated to use - they need to get real and look at other banks' internet banking sites. I am also in the process of changing my bank account! Take note Yorkshire Bank - there are a lot of unhappy customers out there. (read more)
Written on: 23/06/2010
Rang telephone banking. Aswered a security question incorrectly about a recent credit .Immediately rectified it and rhymed off all transactions from my statement in front of me.This would not do as the man could"only take the first answer"-How ridiculous!-and the call cost me money! 2nd attempt!-Was told I WAS NOT REGISTERED for telephone banking-This is automatic with the internet account I was using.YORKSHIRE BANK IS JUST A JOKE.AM IN THE PROCESS OF TRANFERING MY ACCOUNT. (read more)
As rated by real users
" By far the worse online banking interface EVER! " Read More
" Try to log in ! " Read More
" Brilliant " Read More
Written by suffolk
" Account balance and speed of update " Read More
" 5 year loan " Read More