Yorkshire Bank Internet Banking www.ybonline.co.uk Reviews
Latest Reviews
★☆☆☆☆
“ripp off”
Written on: 02/04/2013 by scotthudd
This bank is awefull i have been with them for over 10 years and never have they done me any favours, i was desperate last week and asked for a £300 loan and they said no, they also said i am not allowed an overdraft, yet after checking my account today it is £70 overdrawn and doesnt say why. That £70 would have been very usefull to me but instead they took it for themselfs. My card also keeps getting blocked everytime I try to make a payment online and i have to then call them from my... (read more)
★★☆☆☆
“worst bank in the world”
Written on: 28/03/2013
I dont like the call centre staff. You are treated like a child they seem to forget that it is your money not theirs. The branches are not well staffed and if you complain again you are treated very badly. There is nothing I like about this bank. (read more)
★☆☆☆☆
“HARRASSMENT ”
Written on: 04/02/2013 by Idontwantoneok
I have been with them (not anymore) for over 10 yrs. they took money off me coz I went over my overdraft and then charged me £35 for everyday I was over. I had enough. Now I have been refusing to use the account they are constantly ringing my parents house phone and demanding to speak to me. They can get stuffed because they're not getting a penny more out of me (read more)
★★☆☆☆
“Cash Withdrawal”
Written on: 18/01/2013
On Thursday 17th both ATMS were out of order at the Wigan branch. Only one window of three was manned and the line was getting longer. Please advise the branch that they need to do something to improve the service. Normally the staff are pleasant and helpful but perhaps more are required on the front desk. J G Cowan (A customer for a long time) (read more)
★★★★★
“Banking over the counter”
Written on: 05/09/2012
After being a Yorkshire Bank customer for many years, I am still pleasantly surprised at the efficiency and the courtesy I experience whenever I visit my local branch.Parking can sometimes be a problem, but its a small price to pay! (read more)
★★★★★
“good personal service and attention”
Written on: 18/08/2012
My local Yorkshire Bank in Crewe is always a pleasant and friendly branch, and the staff behind the counters are very pleasant and very helpful if you have any queries. They are very chatty and always got a smile when you approach them, i always leave confident and pleased with their service i have received. I recently got married and i was very happy with the overall service i received when i had to amend my details in branch. I just wish all other companies ie. passport service and car... (read more)
★★★★★
“Fab, Friendly, no nonsense”
Written on: 30/07/2012 by dottyatyorkshire (1 review written)
My husband has banked with YB for over 20 years (He started his own business). I have used YB since we were married in 1997. Recently, our services have been trasferred from the W'ton branch to Cannock. We were both very happy with the level of service in W'ton and were a bit nervous at the transfer. However the Cannock (plus W'ton movers)staff are delightful. They are polite, efficient and extremely friendly. It is a pleasure to go into the branch. We have always been satisfied with... (read more)
★★★★★
“service and assistance”
Written on: 06/07/2012
went to Lloyd,s Heywood branch to transfer £1,500 from our savings put into our current a/c.they wanted to charge me £30.00, so i asked for a cheque for the said amount, and then they wanted £20.00, SO I TOOK CASH AND WALKED 200 HUNDRED YARDS TO YOUR BRANCH AND PAID IT IN FOR FREE.At leased someone wanted our custom. (read more)
★☆☆☆☆
“The worse bank I've ever dealt with”
Written on: 10/06/2012
My family have been with this bank for over 25 years, however we have recently all agreed to move over to another bank due to high levels of very poor service. The staff are not polite, they unregister customers from telephone/internet banking with no warning, they block your card abroad with no warning, they dont provide any text services and are heavy handed with fees. If you want to transfer some money to yourself, make sure you have your address, security code, customer number, bank... (read more)
★★★★★
“great staff always helpfull”
Written on: 01/06/2012
the staff are always helpfull and cheerfull they were so helpfull when i joined my son joined to the staff always greet you with a smile and always ask if they can help with anything more nothing is to much for the staff (read more)
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Showing 1 - 10 of 139 Reviews
★☆☆☆☆
“Loans and overdrafts ”
Written on: 03/05/2012 by Andy181208 (1 review written)
This bank is one of the worst i have ever have i cant beleive the service they provide its shocking i earn 35G a year and i applied for a 10G loan the other week and got declined (no reason why) so i wrote a complaint and i got told i could get a 4G loan so i told them i would take that but then they told me once again that it was declined (once again no reason why) i used to have a overdraft of 600pound which i paid off so i asked if i could get a 500pound overdraft which was declined... (read more)
★★★★★
“I went into my local Yorkshire Bank today, and was...”
Written on: 02/05/2012 by joan.hooson
I went into my local Yorkshire Bank today, and was greeted by a really nice lady who went out of her way to make sure everything was done for me. If more people were as helpfull as she was what a wonderfull world it would be. (read more)
★★★★★
“Greatly supportive through out my bad times ”
Written on: 19/04/2012
I came out of work unexpectitly and struggled financially do my over deaf went up and up . Hoping that my money owed would be refunded. Bit after a long time of fighting it never was and my bank helped me to put a package together that helHelped us both so I payed off my overdraft and they got there money back now after two years my overdraft is down to 450 and I can see a light at the end of my tunnel at last thank you (read more)
★★★★★
“Bonds ”
Written on: 05/04/2012 by Deminese
The best interest paid on Bonds anywhere in Britain I have been a customer for over twenty years and would not go anywhere else.Hassle Free (read more)
★☆☆☆☆
“absolutely disgusting should be called the robbing bank ”
Written on: 29/03/2012
problem after problem money doesnt show going out of my account for at least 4 days then catches up nothing on the internet banking tallis up they take charge after charge for being over drawn as a result i am now changing my bank as they always blame pay pal which i know this is not the case (read more)
★★★★☆
“yes for yorkshire bank”
Written on: 29/03/2012
i have been a customer at yorkshire bank for 39 years, i find this bank to be the best in the country (read more)
Guest's Comment
Written on: 06/07/2012
have been with yorkshire bank since junior school and i am 59 years old what can i say just the best
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★★★☆☆
“Banks in General”
Written on: 16/11/2011 by raymills (1 review written)
Been into my local branch service is good the trouble is at the top.Wanted an appointment so tried to phone my local branch after listening to this option or the other finally got fed up and hung up. YORKSHIRE BANK used to provide good service Ihad to go into my branch just to make an appointment then back another day to attend the appointment.If the people at the top concentrated on customer service rather than ripping us off with their obsene bonuses the banking world and life in general... (read more)
★★★★★
“Long term support”
Written on: 13/11/2011 by Edithwilson
I have been with Yorkshire bank for over 20years, they have been my support, my help, and at a most difficult time in my finances they have given me good advice and direction. Thank you wonderful 'YORKSHIRE BANK' and long may it remain so. I like their staff approach. I like on line banking but also that I can go into my local branch. (read more)
★★★☆☆
“Infantile security questions”
Written on: 30/10/2011 by EuroTrash2 (1 review written)
Of all the online banking systems I use, this is by far the worst to login. Customer number, 10 digits, who has room in their brain to remember another random sequence of 10 digits? So it has to be written down somewhere which is (a) a security risk and (b) a pain in the backside when you can't find it. Security questions - this is the worst bit - what stupid questions! Again, have to write the answers down. Security risk. I don't HAVE one single favourite film, book, restaurant or place. A... (read more)
Guest's Response to EuroTrash2's Review
Written on: 03/05/2012
maybe you should have gone to school a bit more i hate yorkshire bank i am still a customer at the minute but the online banking i think is one of the best i dont have problems remebering where i was born or any of the other questions !!!
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★☆☆☆☆
“Worst bank on the High Street”
Written on: 14/10/2011 by DerekColley (1 review written)
Nothing I like about this bank at all. The first time I asked for a Fast BACS transfer, they transferred the money by normal 3-day BACS instead of 2-hour service, causing massive difficulties, then lied to me about it. Previously to this they have charged me twice then taken 30 days to refund the money; they have failed to cancel direct debits when I directed them to, causing even more charges to be added; their branch managers are never available, their whole operation is unprofessional and... (read more)
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Showing 11 - 20 of 139 Reviews
★☆☆☆☆
“Yorkshire bank lied to me numerous times....aggressive...”
Written on: 17/05/2011
Yorkshire bank lied to me numerous times....aggressive staff, rude telephone manners, rip off with excessive charges..etc etc
I was also lied to and ripped off with a mortgage deal...do not go anywhere near this corrupt business!
(read more)
★★★★★
“I have banked for many years at the Kettering branch...”
Written on: 12/05/2011
I have banked for many years at the Kettering branch .the staff have always been helpful and courteous .we are very satisfied with the binvestment advice we have been given over the years. (read more)
★☆☆☆☆
“I have been a YB customer for 30+ years. The last 10...”
Written on: 26/04/2011
I have been a YB customer for 30+ years. The last 10 years of that has sucked!
No way whatsoever to get in touch with local branch other than using call centre.
Rude and ignorant operators at call centre. Almost guaranteed.
10 minute wait and navigating through the usual extended "press 1, 2 etc." menu every time you call.
Ridiculous charges for minute amounts of OD (£25.00 for being 2 or 3 PENCE overdrawn).
I wish I had the time to move to another bank - but to be honest I am not sure which...
(read more)
★★★★☆
“whilst the staff at the bank are always friendly and...”
Written on: 28/02/2011
whilst the staff at the bank are always friendly and helpful, at certain times the queues are long and the other customers tend to complain which makes waiting more frustrating.This is always first thing monday morning and most of friday.The fact the branch is local is a positive aspect at is saves time going to hunslet or to the town centre.Are more staff available at these busy times? because as a customer I need to use the bank to maintain my account and going in later or an alternative... (read more)
★☆☆☆☆
“Yorkshire bank has the worst Internet Banking Service...”
Written on: 13/01/2011
Yorkshire bank has the worst Internet Banking Service i,ve had to deal with .I WOULD NOT RECOMEND THEM TO ANYBODY. (read more)
Guest's Comment
Written on: 23/06/2011
perhaps if you gave the reasons for your digust your point may be more valid. Remember the miners strike in ,84 ?????
The only bank that helped was Yorkshire, and NO I am not a miner ..l.
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★☆☆☆☆
“I hsave recently changed from Lloyds due to...”
Written on: 06/01/2011
I hsave recently changed from Lloyds due to circumstances however if i had known how CR_P YB are at internet banking i'd have gone elsewhere! here is what i wrote to them with their responce being that of a computer NOT a company who care to improve their services. YB have a LONG LONG way to go to even get close to Lloyds!
I am NOT happy with your Internet banking at all. My first message was a polite note to tell you this but I got logged out before I had finished. My second message was a...
(read more)
Guest's Comment
Written on: 23/06/2011
You omitted to say why you left LLoyds Iwonder why?????
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Guest's Comment
Written on: 27/04/2012
I wonder who is typing the responses from the guest?? My dad uses internet banking as he suffers from a disability which makes him house bound he has the same problem and is constantly being timed out of his page, why would it be so difficult to have an optional button like NatWest asking not to be timed out!! frustrating!!
Reply to this comment
★☆☆☆☆
“My son has a current account plus. He is a 19 year old...”
Written on: 23/12/2010
My son has a current account plus. He is a 19 year old student now at University and mistakenly went £1.36 overdrawn.
The ATM told him he had £20+ available in his account.
Yorkshire bank imposed a £25 penalty on him which put him over his limit. They failed to alert him on his Internet banking service and he did not recieve a letter. They are now looking to charge him a further 25 on top of the first £25 all for the sake of £1.36.
We have phoned the bank time after time and they just keep...
(read more)
★☆☆☆☆
“after 36 years with YB I find that all they want is...”
Written on: 22/12/2010
after 36 years with YB I find that all they want is your business and once they have it they are not interested in you. They also are not bothered about your problems and when you speak to them they havent the curtsey to phone you back, they also do one thing then decide to do something different and leave you high and dry with no explanation so if you have any problems go to another bank for help. I am giving 1 star as a rating but really I would want to give them 0 (read more)
★☆☆☆☆
“I have been a YB customer for over 30 years but I am...”
Written on: 13/12/2010
I have been a YB customer for over 30 years but I am cancelling right now. I rang the "help" desk on saturday due to a log on problem with the internet banking (as they request you to do) and I was spoken to like a child. The service was appalling and I could get no one in authority to speak to. I was told I did not have an internet account and I was in breach of their term and conditions! I have emailed my thoughts and left a message on their internet banking "contact us" system, also... (read more)
★☆☆☆☆
“Their customer service is awful and they don't even...”
Written on: 02/12/2010
Their customer service is awful and they don't even reply to written complaints. When the deposit matures they don't even try to post a cheque until a week after. Avoid this awful outfit. (read more)
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Showing 21 - 30 of 139 Reviews
★★★★☆
“I have used Yorkshire bank for over 25 years and only...”
Written on: 16/10/2010
I have used Yorkshire bank for over 25 years and only ever had one problem which they sorted out very quickly to my advantage. Never had any problems with internet baking either, all easy to use, a lot easier than some. Yes there are times when the system is down but you are given notice of this and it is usually at what would expect to be a quiet time. They have always been helpful when i have needed advise and always been courteous. \yes i would love to be able to contact my branch rather... (read more)
★☆☆☆☆
“Very cumbersome to log on and then half the time it is...”
Written on: 10/10/2010
Very cumbersome to log on and then half the time it is offline for some reason and can't be accessed. If you make a mistake and need to contact customer services this has to be done over the phone and is usually shut when I am wanting to get on the site.Overall very frustrating. (read more)
★☆☆☆☆
“Have been a customer of this bank since it was the...”
Written on: 22/09/2010
Have been a customer of this bank since it was the Yorkshire Penny Bank.
That`s when it was a bank, with a proper manager who knew you and your requirements, which he did his best to serve.
Now I could never recommend this bank to anyone. The IB is rarely ever in service at the times I want to use it. While the local branch staff are pleasant enough if you have the time to wait. If you need IB there rivals in Leeds FD beat the pants of them. I still use YB but only out of inertia.
Its there...
(read more)
★☆☆☆☆
“Having spent a year in New Zealand I realise just how...”
Written on: 15/09/2010
Having spent a year in New Zealand I realise just how bad this bank is. NZ banks are pro the customer and can't do enough to make you feel important. They are not a bunch of petty-fogging jobsworths who seem to enjoy upsetting the customers as much as possible, they way Yorkshire bank do.
I called to see if they had received a fax I sent which was important. They refused to tell me because I could not remember my last 10 transactions. I told them I had been away and they said that was...
(read more)
★☆☆☆☆
“The worst internet bank site I've ever used - when...”
Written on: 28/08/2010
The worst internet bank site I've ever used - when it's not down for "Essential Maintenance". The site is easy enough to use but the output is not user friendly at all. You have to memorise the menu's because they disappear when your cursor goes near any one of the available options. It's rubbish, the call centre is rubbish and they really don't give a stuff for their long-standing customers.
If you want to open a new bank account go to any other bank but Yorkshire Bank - try Halifax,...
(read more)
★☆☆☆☆
“ While this review should be about IB, be aware. My...”
Written on: 27/08/2010
While this review should be about IB, be aware. My family have banked with YB for over 25yrs in both business & Personal. This company has absolutely NO LOYALITY for long standing customers. As somebody mentioned there are difficult times that have gone and we still afce financially. This bank has lost to the tune of 19mill and are trying to recoup it by underhand tactics and extortionate fees for set ups etc, they call it admin. Try 3.0k for providing security only 2hrs work a stamp and... (read more)
★★★★☆
“very easy to use, only niggle is that sometimes the...”
Written on: 21/08/2010
very easy to use, only niggle is that sometimes the server is down, like today 10am saturday morning! however I now pay my credit cards online as soon as they come which is great! (read more)
★☆☆☆☆
“Difficult times for all financial institutions but the...”
Written on: 11/08/2010
Difficult times for all financial institutions but the way this outfit have treated me in both my personal and business related financial affairs I feel is a bloody disgrace.
So many people I have spoken to have experienced the same or worse and many have felt compelled to make formal complaints without a great deal of satisfaction.
Much of the problem appears to relate to lack of access to decision makers or anyone with authority and the bank wanting their money back to lend to other people...
(read more)
★★★★★
“The staff are down to earth and are very helpful, the...”
Written on: 05/08/2010
The staff are down to earth and are very helpful, the internet banking is simple to use.
I have banked with Natwest and Barclays and the Yorkshire Bank is by far the best (banked with the Y.B. 16 years)
(read more)
★☆☆☆☆
“Absolutely rubbish. No stars awarded. I agree with...”
Written on: 21/07/2010
Absolutely rubbish. No stars awarded. I agree with most of the other comments listed below. Definitely the worst Internet banking service ever. It's so complicated to use - they need to get real and look at other banks' internet banking sites. I am also in the process of changing my bank account! Take note Yorkshire Bank - there are a lot of unhappy customers out there. (read more)
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Showing 31 - 40 of 139 Reviews
★☆☆☆☆
“Rang telephone banking. Aswered a security question...”
Written on: 23/06/2010
Rang telephone banking. Aswered a security question incorrectly about a recent credit .Immediately rectified it and rhymed off all transactions from my statement in front of me.This would not do as the man could"only take the first answer"-How ridiculous!-and the call cost me money! 2nd attempt!-Was told I WAS NOT REGISTERED for telephone banking-This is automatic with the internet account I was using.YORKSHIRE BANK IS JUST A JOKE.AM IN THE PROCESS OF TRANFERING MY ACCOUNT. (read more)
★☆☆☆☆
“I have been with Yorkshire Bank for about 10 years now...”
Written on: 19/06/2010
I have been with Yorkshire Bank for about 10 years now and I am about to change because the bank is horrendous! Don't get me wrong, the staff are pleasant and the internet banking is about the best thing this bank offers! However you cannot access ISA accounts through internet banking which I think is ridiculous. Branches only open until 4pm which is clearly no good if you're working! I ran 3 times in one day last week to speak to branch and although it was urgent no one called me back, I... (read more)
★★★★★
“I have been with the Yorkshire Bank for about 20years...”
Written on: 19/04/2010 by Elizabeth Senior (1 review written)
I have been with the Yorkshire Bank for about 20years and I have had no problems when dealing with them.
The Staff are always very Helpful and Pleasant if I need help with anything.
Over the years I have got confused at times but I always know that they will sort me out.
I would never change my Bank
(read more)
★★★★★
“I've banked with the Yorkshire Bank for nearly 30...”
Written on: 06/02/2010
I've banked with the Yorkshire Bank for nearly 30 years and online since the service began. I've never had any problems with the online service, apart from once when I kept typing in the wrong data - my own fault. Even this was quickly sorted out. In fact in all the time I have banked with them I have only had one other hitch, an that was quickly sorted out too. (read more)
★★★★☆
“Have had no problems using their service, easy to use...”
Written on: 29/01/2010
Have had no problems using their service, easy to use can transfer monies without any hassle internally or externally. (read more)
★☆☆☆☆
“It is possibly the worst online banking website...”
Written on: 06/01/2010
It is possibly the worst online banking website ever,the bank should fire their website and IT staff, and move on into the 21st century.They must move on from using a sinclair computer. I cant think of anything that is good or I like about it.The pathetic thing is you can't even get a proper detailed statement from it.If anyone is looking for internet banking I would say choose another bank (read more)
Guest's Comment
Written on: 21/01/2012
I fully agree, these people saying its good, obviously have not used another bank website and have no idea how they work. You have no way of getting a true balance as money transactions disappear and then re-appear 3 days later, giving you a false balance of which you can spend, then get charged £50 by the bank for going overdrawn? so the bank don't want to change from a simple old designed website because it makes them money.
I would like to talk to the web designer (maybe the bosses son) and see if they know how to bring this site into modern standards? Please explain why it cannot show transactions in and out and named what they are for. This is a simple change letting clients do there finances.
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★★★★★
“Excellent and reliable service provided by this site...”
Written on: 04/01/2010
Excellent and reliable service provided by this site for the Yorkshire Bank.I would thoroughly recommended it, and have had no trouble with using the site in the 3 years or so that I have been a customer of Yorkshire Bank. Easy to navigate and fast, reliable data provided. (read more)
★★☆☆☆
“EVERYTHING IS SO LONG WINDED, EVEN MAKING PAYMENTS IS...”
Written on: 04/01/2010
EVERYTHING IS SO LONG WINDED, EVEN MAKING PAYMENTS IS PAINSTAKING, OFTEN THE SYSTEM CRASHES AFTER TWO OR THREE PAYMENTS HAVE BEEN MADE AND YOU HAVE TO GO THROUGH THE WHOLE SORRY THING AGAIN - ABSOLUTELY HORRENDOUS. I HAVE USED SEVERAL OTHER BANK'S INTERNET BANKING AND THIS ONE IS DEFINITELY THE WORST. (read more)
★★★★☆
“have had a current account with yorkshire about 25...”
Written on: 02/12/2009 by abbottsmith (1 review written)
have had a current account with yorkshire about 25 years only time had problem was going overdrawn without permission my own fault no complaints there have been doing online banking for about six years and check my accont daily so i never have a problem i am delighted with the online banking help and hope to stay here for years to come (read more)
★★★★★
“we have had no problems with our yorkshire accounts...”
Written on: 29/10/2009
we have had no problems with our yorkshire accounts staff always polite and helpful.we would reccomend the service to friends because of the srevice from yourslves and you keep in touch with different servicea that may be of help to us .internet banking keeps you in control of youre incoming and outgoing transactions i think every thing was made quite clear to us when wew chose internet banking (read more)
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Showing 41 - 50 of 139 Reviews
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Guest's Response to joan.hooson's Review
Written on: 11/05/2012
I went into my local bank today and the service was exalent she asked me if whated anything eles I whated, I said no thank you she then replid have a good day.