Yorkshire Bank Internet Banking Reviews - www.ybonline.co.uk

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★★☆☆☆
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Yorkshire Bank Internet Banking www.ybonline.co.uk
Yorkshire Bank Internet Banking www.ybonline.co.uk

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Latest Reviews

★☆☆☆☆

“disgreceful online banking ”

Written on: 20/07/2016 by Hoggie27 (1 review written)

Been with Yorkshire for 30 years. Internet banking is a complete joke. Complained lots of times in branch to be told "oh yeah it doesn't work properly". Unascceptable so moving my 4 accounts to Barclays ( whose online services are easy to use and reliable). Yorkshire bank needs to listen to customers… Read Full Review

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★☆☆☆☆

“This is not relevant. I just want to view my account.Awful”

Written on: 16/07/2016 by Faulkner98 (1 review written)

I do not want facebook!I have wasted time trying to log on, You forced me to change my password. I tried to log on to my account and just got all this rubbish… Read Full Review

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★☆☆☆☆

“Tertible”

Written on: 14/07/2016 by Aleck489 (1 review written)

Bloody joke, £25 a month for private banking and you can never get on. Can't acces my own money! Token for Internet transactions is another joke. They lend the umbrella when sun is out. When it rains they want it back! Call centre equally as frustrating. On hold forever & then spoken to like something on the bottom of your shoe. Awful… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 17/12/2015 by Glass108 (1 review written)

worst internet banking site ive been on. very unhelpful at call centre… Read Full Review

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★★★★★

“Great Bank, Great Internet Banking”

Written on: 15/10/2015 by mike418 (1 review written)

I have been a customer of YB for over 25yrs. and have never had any issue at all. In total my wife and I have 5 accounts. I find call centre staff friendly and helpful. Internet banking is a doddle and I have a direct line number to my local branch. I also have an overdraft facility which I have never used, but, is available should I ever need it. All in all an excellent service… Read Full Review

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★★☆☆☆

“Yorkshire Bank Internet banking - a frustrating...”

Written on: 13/03/2015

No tick-box to save your customer number, other providers seem to think it's ok to have one. You can get round that with autocomplete but you shouldn't have to. The answers to their memorable security questions have to be a minimum length, if the answer is not acceptable then tough luck. You can't write your own question. As password restrictions are quite severe I can't understand why it also needs to ask a memorable question on every login. The physical security token (used to add payees… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 05/03/2015

I have just moved to YB private banking and have been very disappointed with the internet banking facility. I have accounts with Barclays and Santander and the internet banking there is much more user friendly. Log on process in particular with YB is very frustrating. The look and feel of the website is poor. My security token doesn't work so have had to request a replacement. The ipad mobile banking app is also difficult to use if you are on the move, as you need to remember a long customer… Read Full Review

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★☆☆☆☆

“site never works, poor service”

Written on: 11/07/2014 by shitservice (1 review written)

Every time I try and make a transaction nothing works, really poor since the changes, would give it a zero if it let me… Read Full Review

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★★★★☆

“Never had any issues”

Written on: 31/05/2014

I have been a Yorkshire Bank Customer for over 15 years, and i can honestly say that i have never experienced any issues with either branch staff, or their internet banking service. My salary is paid in, my standing orders and direct debits are claimed and paid on the agreed dates, therefore, no bank charges (Shock!!) and because i can sometimes work late, the internet banking service is a god send. I know other people seem to have issues with YB, but I personally have found them to be… Read Full Review

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★☆☆☆☆

“Locked Account”

Written on: 30/01/2014

After entering the correct details to log in into my mother's internet banking account about 4 times, each time being denied saying the information was incorrect, I was then told that her account had been locked because of incorrect information being entered too many times. This is pathetic! They make you have all these security numbers and questions and answers and then to be told that they're all incorrect for some reason even though they are written down right in front of my own eyes?!… Read Full Review

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Flamefalcon's Comment

Written on: 09/03/2014

I got the same problem. But I have just registered & I know the details are not wrong. As I written them down & had to confirm them twice. I assume they just not activated the account, a email would be nice when it's up and running. But now it is locked, it did not complain that they were wrong when I inserted them twice on registering. If it is, don't try and register over weekend, as it won't be ready till the weekday, should be in big neon red, flashing at me to wait till monday or not let me register till monday or email me or when inserting customer no, says not reg yet.

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Jonmc101's Comment

Written on: 29/05/2015

The same issues still exist and its May 2015.

Internet banking at its worst! Utterly shambolic and unfit for purpose.

I will be requesting refunds on fees and leaving YB.

One excuse for its failing has been that you cannot save the website's address in your browser's favorites, you must enter the address manually each time.

When I asked why, support told me that is was something to do with the website storing old info locally on my machine so the password would not validate correctly...sounds like utter bull, especially since it tells you when you arrive on the page that it doesn't use cookies.

As a result, every time I login I have to call up support and have my password reset as I have been locked out once again. I KNOW THAT I AM ENTERING THE CORRECT DETAILS FOR A FACT!

I reckon YB internet banking is about 5+ years behind the rest and I'm not waiting around for them to catch up! They can all go to hell as far as I'm concerned for having the audacity to publish this squit for their customers.

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★☆☆☆☆

“i have tried to apply for a bank loan for home...”

Written on: 21/10/2013

i have tried to apply for a bank loan for home improvements but cannot get past the 2 nd stage so forget it and go somewhere else … Read Full Review

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★☆☆☆☆

“I can't access my account!!! I have sent 4 msgs for u...”

Written on: 02/10/2013

I can't access my account!!! I have sent 4 msgs for u 2 ring me back but just being ignored! Discussing!… Read Full Review

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★☆☆☆☆

“Technician knows less than me!”

Written on: 30/07/2013

Just got off the phone after internet banking down yet again (not worked since Friday) - Tech support says its because I use a mac as "they don,t work with our system" Me - strange I,ve been using service for 7 years on this very same mac and it worked last week Him - you are very lucky Me - so why is it not working now? Him - cant you use a smartphone or get a windows PC? Me - you don,t have an answer do you? Him - you could use the telephone service Me - or go to a real bank after 42… Read Full Review

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★☆☆☆☆

“internet banking”

Written on: 30/07/2013

I do not understand what is going on with the internet banking??? have tired to log on but it just keep coming up with a different page!!! whats happing to the Yorkshire bank is the internet banking down? All i would like to do is check my account this could be a nightmare when at the moment i am not in the country !!… Read Full Review

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★☆☆☆☆

“internet banking joke”

Written on: 30/07/2013

what have you done,cant even log on to my account,why change it total joke,time to change banks i think… Read Full Review

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★☆☆☆☆

“Internet banking”

Written on: 30/07/2013 by Me31 (1 review written)

Is Yorkshire bank Internet banking been down from yesterday as I can't seem to access my account… Read Full Review

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★☆☆☆☆

“Make it easy”

Written on: 28/07/2013 by mmockler (1 review written)

Why am I trawling through lots of rubish, when all I want to do is check my account status… Read Full Review

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★☆☆☆☆

“Why can I not be taken direct to online banking when I...”

Written on: 22/05/2013

Why can I not be taken direct to online banking when I type in ybonline instead of having to go through a lot of searches. Other banks give a direct web link… Read Full Review

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★☆☆☆☆

“ripp off”

Written on: 02/04/2013 by scotthudd (1 review written)

This bank is awefull i have been with them for over 10 years and never have they done me any favours, i was desperate last week and asked for a £300 loan and they said no, they also said i am not allowed an overdraft, yet after checking my account today it is £70 overdrawn and doesnt say why. That £70 would have been very usefull to me but instead they took it for themselfs. My card also keeps getting blocked everytime I try to make a payment online and i have to then call them from my… Read Full Review

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★★☆☆☆

“worst bank in the world”

Written on: 28/03/2013

I dont like the call centre staff. You are treated like a child they seem to forget that it is your money not theirs. The branches are not well staffed and if you complain again you are treated very badly. There is nothing I like about this bank… Read Full Review

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