Yorkshire Bank Internet Banking Reviews - www.ybonline.co.uk

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★★☆☆☆
2.4 / 5
152
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Yorkshire Bank Internet Banking www.ybonline.co.uk
Yorkshire Bank Internet Banking www.ybonline.co.uk

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Latest Reviews

★★☆☆☆

“Yorkshire Bank Internet banking - a frustrating...”

Written on: 13/03/2015

No tick-box to save your customer number, other providers seem to think it's ok to have one. You can get round that with autocomplete but you shouldn't have to. The answers to their memorable security questions have to be a minimum length, if the answer is not acceptable then tough luck. You can't write your own question. As password restrictions are quite severe I can't understand why it also needs to ask a memorable question on every login. The physical security token (used to add payees… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 05/03/2015

I have just moved to YB private banking and have been very disappointed with the internet banking facility. I have accounts with Barclays and Santander and the internet banking there is much more user friendly. Log on process in particular with YB is very frustrating. The look and feel of the website is poor. My security token doesn't work so have had to request a replacement. The ipad mobile banking app is also difficult to use if you are on the move, as you need to remember a long customer… Read Full Review

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★☆☆☆☆

“site never works, poor service”

Written on: 11/07/2014 by shitservice (1 review written)

Every time I try and make a transaction nothing works, really poor since the changes, would give it a zero if it let me… Read Full Review

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★★★★☆

“Never had any issues”

Written on: 31/05/2014

I have been a Yorkshire Bank Customer for over 15 years, and i can honestly say that i have never experienced any issues with either branch staff, or their internet banking service. My salary is paid in, my standing orders and direct debits are claimed and paid on the agreed dates, therefore, no bank charges (Shock!!) and because i can sometimes work late, the internet banking service is a god send. I know other people seem to have issues with YB, but I personally have found them to be… Read Full Review

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★☆☆☆☆

“Locked Account”

Written on: 30/01/2014

After entering the correct details to log in into my mother's internet banking account about 4 times, each time being denied saying the information was incorrect, I was then told that her account had been locked because of incorrect information being entered too many times. This is pathetic! They make you have all these security numbers and questions and answers and then to be told that they're all incorrect for some reason even though they are written down right in front of my own eyes?!… Read Full Review

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Flamefalcon's Comment

Written on: 09/03/2014

I got the same problem. But I have just registered & I know the details are not wrong. As I written them down & had to confirm them twice. I assume they just not activated the account, a email would be nice when it's up and running. But now it is locked, it did not complain that they were wrong when I inserted them twice on registering. If it is, don't try and register over weekend, as it won't be ready till the weekday, should be in big neon red, flashing at me to wait till monday or not let me register till monday or email me or when inserting customer no, says not reg yet.

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★☆☆☆☆

“i have tried to apply for a bank loan for home...”

Written on: 21/10/2013

i have tried to apply for a bank loan for home improvements but cannot get past the 2 nd stage so forget it and go somewhere else … Read Full Review

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★☆☆☆☆

“I can't access my account!!! I have sent 4 msgs for u...”

Written on: 02/10/2013

I can't access my account!!! I have sent 4 msgs for u 2 ring me back but just being ignored! Discussing!… Read Full Review

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★☆☆☆☆

“Technician knows less than me!”

Written on: 30/07/2013

Just got off the phone after internet banking down yet again (not worked since Friday) - Tech support says its because I use a mac as "they don,t work with our system" Me - strange I,ve been using service for 7 years on this very same mac and it worked last week Him - you are very lucky Me - so why is it not working now? Him - cant you use a smartphone or get a windows PC? Me - you don,t have an answer do you? Him - you could use the telephone service Me - or go to a real bank after 42… Read Full Review

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★☆☆☆☆

“internet banking”

Written on: 30/07/2013

I do not understand what is going on with the internet banking??? have tired to log on but it just keep coming up with a different page!!! whats happing to the Yorkshire bank is the internet banking down? All i would like to do is check my account this could be a nightmare when at the moment i am not in the country !!… Read Full Review

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★☆☆☆☆

“internet banking joke”

Written on: 30/07/2013

what have you done,cant even log on to my account,why change it total joke,time to change banks i think… Read Full Review

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★☆☆☆☆

“Internet banking”

Written on: 30/07/2013 by Me31 (1 review written)

Is Yorkshire bank Internet banking been down from yesterday as I can't seem to access my account… Read Full Review

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★☆☆☆☆

“Make it easy”

Written on: 28/07/2013 by mmockler (1 review written)

Why am I trawling through lots of rubish, when all I want to do is check my account status… Read Full Review

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★☆☆☆☆

“Why can I not be taken direct to online banking when I...”

Written on: 22/05/2013

Why can I not be taken direct to online banking when I type in ybonline instead of having to go through a lot of searches. Other banks give a direct web link… Read Full Review

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★☆☆☆☆

“ripp off”

Written on: 02/04/2013 by scotthudd (1 review written)

This bank is awefull i have been with them for over 10 years and never have they done me any favours, i was desperate last week and asked for a £300 loan and they said no, they also said i am not allowed an overdraft, yet after checking my account today it is £70 overdrawn and doesnt say why. That £70 would have been very usefull to me but instead they took it for themselfs. My card also keeps getting blocked everytime I try to make a payment online and i have to then call them from my… Read Full Review

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★★☆☆☆

“worst bank in the world”

Written on: 28/03/2013

I dont like the call centre staff. You are treated like a child they seem to forget that it is your money not theirs. The branches are not well staffed and if you complain again you are treated very badly. There is nothing I like about this bank… Read Full Review

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★☆☆☆☆

“HARRASSMENT ”

Written on: 04/02/2013 by Idontwantoneok (1 review written)

I have been with them (not anymore) for over 10 yrs. they took money off me coz I went over my overdraft and then charged me £35 for everyday I was over. I had enough. Now I have been refusing to use the account they are constantly ringing my parents house phone and demanding to speak to me. They can get stuffed because they're not getting a penny more out of me… Read Full Review

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★★☆☆☆

“Cash Withdrawal”

Written on: 18/01/2013

On Thursday 17th both ATMS were out of order at the Wigan branch. Only one window of three was manned and the line was getting longer. Please advise the branch that they need to do something to improve the service. Normally the staff are pleasant and helpful but perhaps more are required on the front desk. J G Cowan (A customer for a long time)… Read Full Review

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★★★★★

“Banking over the counter”

Written on: 05/09/2012

After being a Yorkshire Bank customer for many years, I am still pleasantly surprised at the efficiency and the courtesy I experience whenever I visit my local branch.Parking can sometimes be a problem, but its a small price to pay!… Read Full Review

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★★★★★

“good personal service and attention”

Written on: 18/08/2012

My local Yorkshire Bank in Crewe is always a pleasant and friendly branch, and the staff behind the counters are very pleasant and very helpful if you have any queries. They are very chatty and always got a smile when you approach them, i always leave confident and pleased with their service i have received. I recently got married and i was very happy with the overall service i received when i had to amend my details in branch. I just wish all other companies ie. passport service and car… Read Full Review

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★★★★★

“Fab, Friendly, no nonsense”

Written on: 30/07/2012 by dottyatyorkshire (1 review written)

My husband has banked with YB for over 20 years (He started his own business). I have used YB since we were married in 1997. Recently, our services have been trasferred from the W'ton branch to Cannock. We were both very happy with the level of service in W'ton and were a bit nervous at the transfer. However the Cannock (plus W'ton movers)staff are delightful. They are polite, efficient and extremely friendly. It is a pleasure to go into the branch. We have always been satisfied with Yorkshire… Read Full Review

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