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| Ease of Use | 3.9/10   |
|---|---|
| Value for Money | 3.5/10 |
| Reviewer Rating | 3.5/10 |
| Overall Rating | 3.9/10 |
Full review by
Guest.
on 13th May 2008
User Rating : 10
Respect :
0
Bad Points: It takes a few days for direct debits to be identified on internet banking but only a small bad point.
General comments: I have had internet banking with the Yorkshire Bank ever since I have had a computer with no problems whatever. Never had any problems with payments of direct debits at all. Always gone like clockwork. Very happy with the service I've received over the years.
Guest.'s review and ratings | 65 words
Review by
helencroker
on 10th May 2008
User Rating : 7
Respect :
0
Easy to use. No problems logging in. Easy to set up standing orders. No running balance on the statement page only a final balance after your last transaction. Overall good service as trying to speak to somebody in your own branch is hard.
helencroker's full review | 43 words
Review by
Guest.
on 10th May 2008
User Rating : 9
Respect :
0
I have been with Yorkshire Bank since 2002 and been banking on line for the past 3 years and i have never had any problems with them I do get quick appointments when ever i have had the need which is only once or twice, i find the staff very helpful when on the odd times i do go into my branch which is not very often as i do 80% on line.
Guest.'s full review | 94 words
Review by
Guest.
on 13th Apr 2008
User Rating : 10
Respect :
0
Never had a problem with Yorkshire bank online, excellent service , been with bank many years and hopefully many more.
Guest.'s full review | 26 words
Review by
tkhan
on 8th Apr 2008
User Rating : 1
Respect :
0
I wanted to set up internet and phone banking, so i rang them up and they said that i had to go to my local bank and tell them to edit my name because when i created my account the woman had spelt my name wrong. So i did that and phoned again, then they said i had to go back because there was a spelling error in my address. Again, i went back, sorted it out and rang again. This time, everything went fine, and they said they would send me my username in the post. Its been 6 months and have not re ...
tkhan's full review | 145 words
Review by
Guest.
on 28th Mar 2008
User Rating : 0
Respect :
0
I find that the Yorkshire Bank Internet Banking system (www.ybonline.co.uk) is unavailable more times than it is available.
Guest.'s full review | 21 words
Review by
Guest.
on 24th Mar 2008
User Rating : 0
Respect :
0
The system repeatedly refused to accept my security answers. I had to de register, then re register then... the system refused to accept my security answers. Even with telephone help the system was inaccessible. I needed to be able to keep track of my account as I am often out of the country. As a result of this fiasco I am closing my Yorkshire Bank accounts, I have been a member for over 30 years.
Guest.'s full review | 75 words
Review by
Guest.
on 12th Mar 2008
User Rating : 8
Respect :
0
Yorkshire Bank Internet Banking www.ybonline.co.uk review - Ihave always found it easy to get on the website & view my account although there are too many pass words to get into account but in general very good
Guest.'s full review | 39 words
Review by
Guest.
on 5th Mar 2008
User Rating : 0
Respect :
0
Tried hard to register for telephone banking with Yorkshire Bank Internet Banking www.ybonline.co.uk. Had to provide them with the information I wanted from them! Told to visit a cash dispenser to get the information (a 12 mile round trip).
Guest.'s full review | 53 words
Review by
Guest.
on 14th Feb 2008
User Rating : 6
Respect :
0
I have found YB Internet banking easy to use not only to check balances but also to set up standing orders and payments. however something has happened to the main log in page. Please leave a good set up alone and stop trying to improve things to much. Sometimes things can be made worst.
Guest.'s full review | 137 words
Review by
Guest.
on 29th Jan 2008
User Rating : 1
Respect :
0
As I work away I thought it would be ideal to have internet banking. I re-registered about 1 month ago and it worked. I have spent all today trying to access my account without success. It keeps telling me wrong password/customer reference. I use the same password for everything, so cannot understand it. Telephone calls to help line have not proved to be very helpful, just try again in 15 minutes, or engineers are in. It is so frustrating, I give up.
Guest.'s full review | 85 words
Review by
Guest.
on 22nd Dec 2007
User Rating : 4
Respect :
0
I't a good job the Internet Banking side works. If you have ever needed to get in touch with a person in your branch - they are completely hopless.
Guest.'s full review | 72 words
Review by
ellieandkay
on 27th Nov 2007
User Rating : 7
Respect :
0
Had to ring to speak to someone and they were very helpful, and were English, which is nice. no problems at all.
ellieandkay's full review | 52 words
Review by
mivvy
on 25th Nov 2007
User Rating : 1
Respect :
0
I cannot see the point of having a 'statement' page when there is no running balance - surely for some, the most important piece of information required? Can you imagine receiving paper statements without this vital information? Staff have been helpful in past when it was difficult to initially log on. This site has been a total waste of time for me and I do intend changing banks.
mivvy's full review | 85 words
Review by
FBtheC
on 6th Oct 2007
User Rating : 10
Respect :
0
Both initial setup and general use very quick and easy. I use the service most days, and have never had any problems at all with it.
FBtheC's full review | 41 words
Review by
hazcourt
on 1st Sep 2007
User Rating : 9
Respect :
0
I can honestly say I found setting up internet banking very easy. I have had no problems and when I could not access with my password I contacted by phone and they were very helpful and got be back up and running within a few minutes. I user it every month to pay bills visa etc and transfer funds from my accounts. Don't know how I managed without it in the past.
Keep up the good work.
hazcourt's full review | 118 words
Review by
llrkpr
on 8th Aug 2007
User Rating : 1
Respect :
0
Forget it Yorkshire Bank Internet Banking is a waste of time.
Yorkshire bank are operating in a different century.
llrkpr's full review | 80 words
Review by
johnnycas
on 12th Jul 2007
User Rating : 0
Respect :
0
I have tried 3 times to set up Internet banking with Yorkshire Bank. First time, after going through registration and then trying to log in, I was told that my password or customer reference was wrong.
I thought, strange I don't usually register on something and then immediately forget the password but it could be possible.
But after the same thing happening two more times I give up.
A bonus would be to say you forgot your password so answer these security questions and we'll reset it f ...
johnnycas's full review | 225 words
Review by
JennyW
on 5th Jul 2007
User Rating : 0
Respect :
0
I was going to register for online banking until I read the reviews and it appears that the Yorkshire Bank has not improved its service in anyway since I closed my accounts with them a year ago.
They still appear to be unprofessional, inefficient and really quite useless in all there aspects of banking. I decided not to waste my time so my advice is don't waste yours.
JennyW's full review | 68 words
Review by
Nigel Barratt
on 9th Apr 2007
User Rating : 10
Respect :
0
I access the service on average two or three times a week to transfer funds between accounts, make payments to others, and generally to operate my account, as my branch is 45 miles from my present home. I've used the same branch for nearly 38 years now, and I have experienced none of the problems my friends and colleagues seem to get with the 'big' banks.
I have found the system down for maintenance only twice, both times early on a Monday morning, and it was soon back in use. Access has nev ...
Nigel Barratt's full review | 238 words
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