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Written on: 21/10/2015
I have had this cooker for about 10 years and it has broken down many times. At present, the bottom fan oven makes a deafening noise. An engineer has just been and gone, unable to fix it. The front panel is very difficult to clean. Unbelievably, the temperature numbers printed around the knobs actually rub off if you rub too hard with a cleaning cloth, so you are left having to guess at what temperature you have set your oven. The knobs themselves are cheap and plasticky and very hard to clean… Read Full Review
Written on: 10/03/2013
Purchased the oven 7 years ago, have gone through 3 main oven elements 1 thermostat two oven switches and a controll box. All at own expense. Thought I was just unlucky but would appear there are others, Oven runs at least 20-30 C above what you have requested, which is probably why it burns out elements so often. Easy to clean, Every part available and not difficult to change, outer surface of doors stays cool so great if small children in house. Started to buy Miele appliances after this and… Read Full Review
Written on: 12/12/2012
Avoid this cooker. Very unreliable.Poor quality parts used to build the cooker.For example the selector switches are made of plastic not ceramic.This means that they can burn out with the oven heat!Our cooker has had the oven element the thermostat and the oven switch replaced.All at our own cost.The main oven never worked properly from new it runs too hot.So you cannot cook certain recipes. I will never buy any Smeg appliances… Read Full Review
Written on: 31/07/2012 by Praxom (1 review written)
I bought this cooker six years ago and have already spent over £200 on four seperate repairs. All out of warranty of course. Now the element of the top oven has blown, so more expense and trouble. It may look good but in my opinion it's total junk. I'd never buy a Smeg product again… Read Full Review
Written on: 19/03/2011
absolute rubbish, burners don't light, gasket is gone and despite several replacements thermostat in top oven/grill completely unreliable. I have been told by the engineer to get an oven thermometer after paying over £1000 fot the cooker. DON'T BUY SMEG!!!! Given 1 star because the review won't take 0 star!… Read Full Review
Written on: 12/10/2010 by AJL7 (1 review written)
Really pleased at this cooker. It looks stylish and cooks well.
Ignore previous coments on the controls getting hot- if you grill with the door closed, like the instruction manual says, the stainless steel controls will stay cool.
Even the door glass is cool when cooking with both ovens on- a real benefit if you have kids.
In hind sight I'd rather have waited and bought the new gloss black model.
The cast iron pan supports are really solid and the flame failure safety device on the burners are… Read Full Review
Written on: 09/01/2010
The knobs get hot when the grill is on cause you have to keep the door open and the transfers on the front of the cooker with burner information and grill info come off within a year .Looks untidy very quickly .The gaskets also need replacing once a year… Read Full Review
Written on: 18/10/2008 by Ugh (1 review written)
I would advise anyone against buying a SMEG product. Our SUK62MFX5 looks OK but the element fails and the seals are poor. I was very disappointed with this product as I assumed that by investing a bit more I would have been reassured with quality. Not so… Read Full Review
Written on: 09/04/2008
Don't buy this Smeg SUK62MFX5 - unless you have a 50mm gap at each side for clearance. We were unaware of this requirement until the fitter came - by which time our old cooker had been taken away. A lot of hassle organising another cooker, delivery, uplift, fitting etc. which could have been avoided if this had been pointed out at the time of buying it… Read Full Review
Written on: 16/11/2005 by Dibblethwait (1 review written)
Grill took ages to heat from first purchase. Smeg Oven now 2 years old (cost almost £1000 new) and Fan oven is knackered. Looks like cooling fan, or stat, but regardless, SMEG won't even entertain idea of fixing it for us.
Atrocious, disinterested customer service. Appalling lack of sympathy or tact.
Example - contact their Technical dept online (instant messaging support). Very slow responses from operator - awful grammar and manner. Asked what might be wrong - wouldn't say; just… Read Full Review
Written on: 07/06/2004 by D Howard (1 review written)
Smeg SUK62MFX5 - Bought in August 2002. Burners failed to light soon after delivery. Repaired under guarantee except for the large one which remained difficult to light. Thinking this was because it was a large burner and as the engineer informed us it was OK, we didn't call the engineer again until it became unusable. When it does stay lit, it is impossible to regulate without going out and tends to go out itself anyway at random.
Smeg have refused to repair the burner without charge even… Read Full Review
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Written by vabernethy
" SMEG poor aftersales Service " Read More
Written by Anoined6
" Oven has no consistant temp " Read More