I've read all the horror stories but they were generally fine. Decent cars at a budget price but the thing that REALLY put me off was the constant phone calls (25 in two days). I already wanted to buy the car - I told them that - but the calls were relentless, absolutely relentless. The car itself has a couple of minor issues (to be fair - I bought it over the phone) but I'm getting them corrected at my own cost and timeframe since I'm not confident that having them done through AC is a good thing. In conclusion, for a quick turnaround and cars at a reasonable price, it's great. I did feel a bit grubby dealing with AC but perhaps that's since I have always dealt with a main dealer and am used to sharp suits, coffee in a china cup and salesmen that are tattoo-free. Still, you pays yer monies...etc. All-in-all, it's a bit of a supermarket for cars and the shelf-stackers are the salesguys. Pleasant enough but I heavily suspect that any after-sales service will be lacking, indeed ignored.

Buying a car felt traumatic to me but I bought from Arnold Clark Dundee and was delighted with everything and I do mean delighted. The whole process was smooth and never scary. It is hard to imagine my going anywhere else!

If dealing with Arnold Clark go the Lenzie branch - ask for Scott Morrison - very helpful, there was a problem with the new car but Scott sorted this out very quickly with a replacement (not their fault brand new car with bcm missing). Not had any problems with car (touch wood)so can not comment on that side of things but this is the second time dealing with them and this time things ran more smoothly (different staff now from last time). Would go here again.

Recently traded my five year old mondeo for six month old golf at AC. I found the sales staff to be exactly what you expect from car salesmen and that really is the point. For most poeple a car purchase is the second most important purchase of their lives and it always amazes me how unguarded and gulable poeple can be when making it. There is a lot of money at stake and where's there is money there are sharks so you always have to keep your wits about you in this situation. The golf is covered by manufactures guarantee so not at all worried about that. AC initially offered me about £500 below the book price for my trade in. I made to leave and was immediately was offered the £500. I told them it still wasn't enough but I would bring my wife back to see what she thought. Brought my wife who played hardball for a while and we left to "think about it" we went to the VW main agents and were offered the same spec car same age and milage for over £3000 more than the on at AC so we phoned them and told them we wanted £250 more for the Mondeo. they phoned back three times in an hour and finally we agreed to annother £150 plus tank of fuel and proper car mats. They tried to pad the invoice with all sorts of service plans HP extended warrantee etc which I politely declined. I paid deposit by a card over phone and agreed to pick car up next day. Arrived as arranged next day. Initially told there would be a 1.5% card charge we told them we were not prepared to pay that so they waived it! Couriously I was then told that my trade in vehicle would have to have a"workshop test" I questioned this as both the salesman and his manager had examined and driven the car the previous day and we had agreed a price baised on that. " Just routine " was the reply. We completed the paperwork and made the payment by card. We discussed the purchase of other vehicles for my daughter and father in law. I was taken to the service centre to meet the service manager for some reason unknown to me. All that remained was to meet the sakes manager for a thank you. We hung around losing the will to,live for about 15 mins until the wife who is usually on a short fuse at the best of times told them we were about to leave in out new car at which point the salesman produced a report from their check on my Mondeo stating that it had faults amounting to some £600 I understood this to be a headlight washer and an oil leak. I knew about the washer and so should they because there was a large hole in the front of the car where it used to be. the oil leak was nonsense. My Mondy is four year old properly serviced 2.5 Titainium x with the Volvo Duratic engine and only 50 odd thousand on the clock It is regularly parked on our flag drive which I swill down once a with with a power washer. I haven't seen the merest wisp if oil from it!! I don't know if they were trying something on but we asked them why they were telling us this a this late stage in the proceedings. The salesman seemed upset so we said our goodbyes and left. All this was such a pity and did leave a bitter taste because otherwise we were very happy with the service and the car itself which on the face of it is a little cracker. I suppose time will tell but I can't say I'm not concerned having now read all these awful reviews of AC. By the way it wasn't a full tank only turned out to be three quarters! I haven't got the heart to complain!

I purchased a used car recenty from AC Stafford.

The staff were nice, and helpful.
The car had stone chips and lacked some of the extras I wanted.

I asked them to spray the chips and install the extras I wanted. This was done by the next morning and I took the car.

I have nothing but praise for them. Will buy again.

Had the famous VW ESP problem, with assistance from Arnold Clark got 60% towards repair (I still don't think that's enough) but AC refunded me the £75 I had to pay to confirm that the well documented fault with VW cars was in fact present in my car. I have purchased over the years 7 cars from Arnold Clark and this is the first one I have had a problem with, and this was and is a manufacturers fault. So I will have no problems returning to Arnold Clark in the future to purchase another (not VW) car.

Had exellant service from Leyland branch and would recommend them.

I have been a costomer of arnold clark for over 39years purchaced over 15 cars in that time ,
I have been on the look out to replace my car ,I visited toyota garage at spring kerse stirling,I had arranged a test drive of the urban cruiser the
sales kept me waiting for over 40 minutes whilst he finished his natter
I left in discused and arranged a test drive in bishopbriggs,and today i
was in toyota forcoart and was meet with abuse ,verbable,I was appauld by this,I feel I need this to come to your attention,Iam a vaululd costomer
of your company,Iam looking for my 16th car from you this attatude puts this at risk

I bought a new Renault clio from Arnold Clark and i found they were a dream un till i had to contact them. They never phoned me back and then when they finally did i found my warranty had run out and i had to pay for the fault which was quite expensive. I am extremely angry with this as i found that Arnold Clark was fine un till i needed the service department. Very poor

Good service from arnold clark, I just bought a 1 year old car and consider that I got quite a good deal. I would have given then 5 stars if they still had the free inter depot transfer of cars whereby they would get any car from any branch to your local Arnold Clark outlet without making a charge, the previous car that I bought from them was obtained by this method and brought from the Ayr branch to the Aberdeen Tullos branch for me at no cost.

After reading these reviews I believe I have been very lucky in dealing with Arnold Clark. I have purchased two used vechicles over 4years from AC Renault at Warrington. The first was a Renault Laguna which I still own, they gave me brilliant service and an excellent deal. I live some 220 miles from Warrington but visit relatives a couple of times a year. AC agreed to deliver the car down to me on a fixed date which they missed. I was then invited to travel up to Warrington by train/taxi to pick up the car. On arrival they paid me for all the travel costs, even filling up the car for the return journey. The second car a Corsa was purchased from them last September and this time they did deliver on time. The rear parcel shelf was missing but to give them there due they sent a new one down to me. Went over to Warrington and ended up changing my wifes car. One happy customer!!