Arnold Clark Reviews - www.arnoldclark.com

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1.4 / 5
497
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  • Customer service

  • Value For Money

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Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com

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Latest Reviews

★☆☆☆☆

“Beyond Belief - Go somewhere else”

Written on: 26/08/2015 by Tilley57 (1 review written)

For an organisation who claims "The simple philosophy on which the company was founded over 50 years ago has become the mission statement of the company today - to offer genuine value for money and create high levels of customer satisfaction." then they have clearly lost their way - values and vision... or maybe what we expect from Customer services these days is different to 50 years ago I bought my son a 2009 VW polo from the Glasgow branch for his 18th birthday - neat little car only 27K… Read Full Review

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★★★★★

“Great to deal with they go the extra mile.”

Written on: 18/08/2015 by Cassidy179 (1 review written)

Went [was recommended] to Blackpool Renault AC in March 2015 and was happy with trade in price offered as and was £300 more than Honda garage where i bought it had offered. Salesman was honest and upfront about all costs of extended service,warranty and Gap insurance on the new car i chose and i proceeded with the purchase,car was ready on the day promised and all was well .After two days a fault in the software developed and the car was booked in to Blackpool to have an upgrade but… Read Full Review

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★☆☆☆☆

“please don't waste your money here”

Written on: 17/08/2015 by Semaji472 (1 review written)

Absolutely horrible service, I had the car one day, when taking it on its first drive to work I noticed a knocking noise, this turned out to be an anti roll bar linkage. I contacted the service centre there and then, they advised me that this occurred through everyday wear and tear and therefore would not fix it. This was within 15 miles of driving it. A few weeks later noticed flaking paint around the rear bumper, it turns out that the car had had been in an accident and was very very poorly… Read Full Review

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★☆☆☆☆

“Disgusting service. Never again!”

Written on: 14/08/2015 by AnnabelHolden (1 review written)

Went in for a look round only to be constantly hounded by a staff member constantly following me around while I was looking. Saw the car I wanted which was unfortunately at another branch 30 odd miles away. Had to haggle the trade in of my old car. They offered 1/7 of its value so i sold it privately for 5x what they offered. They told me they would bring the car to the branch for me within 48 hours so all the finance went through and I was told they would ring me the next day to confirm when… Read Full Review

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★★★★★

“Excellent service ”

Written on: 12/08/2015 by Beach248 (1 review written)

Excellent service and a big thank you to Mark wilkinson , his knowledge and outstanding Customer service left me leaving the car court yard happy with my new investment.Our brand new Astra is great and we will definitely be returning to purchase any future cars . Kind regards Mark and Ana… Read Full Review

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★★★★★

“Great service today”

Written on: 11/08/2015 by Yair361 (1 review written)

When Kwik Fit and another local garage could not work out what the 'code 16' was that was flashing on my dashboard I called Chevrolet and they recommended that I take my car to Arnold Clark in Blackpool for a diagnostic. Having booked my appointment, at a cost of £75+ vat before repairs, I headed to AC this morning to get it sorted. During a phone call from AC this afternoon I was told that the mechanic had found the fault without doing the diagnostic, fixed it, put the car in for a… Read Full Review

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★☆☆☆☆

“Utterly disgusting ”

Written on: 26/07/2015 by Hot12340 (1 review written)

Arnold Clark is a terrible company. I bought a car from them nearly 5 month and I had nothing but a completely terrible service from them. The car was constantly breaking down on the motorway and I have the returned the car to their garage 5 times for repair. Please note it is ARNOLD CLARK EAST KILBRIDE. SCOTLAND. The sales people did not do anything to repair the car and 5 times they handed it back to me with the same problems. It got to the stage where I wanted nothing to do with the vehicle… Read Full Review

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★★★★★

“Arnold Clark Newcastle - Excellent”

Written on: 21/07/2015

Ok my family/friends have bought 5 cars in the last 4 years from this branch and the service is always excellent. The staff are polite & courteous, and nothing is ever a hassle. I bought a 1.9 cdti astra in 2013 with 44k on the clock, I paid £400 for a 2 year extended warranty and have since had over £2.5k worth of work done without any quibbles or arguments. All work done to a high standard (I am a petrol head and wouldn't take my car there if they didn't) and no complaints… Read Full Review

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★☆☆☆☆

“Arnold Clark Birtley ”

Written on: 18/07/2015 by 1949Christie (1 review written)

Very poor Part exchange rates offered £200 extra on webuyanycar.com and £300 more at other local garages!!… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY.”

Written on: 17/07/2015 by don620 (1 review written)

About twelve months ago I purchased a Citroen C4 from the Winsford branch. The car was okay apart from a paint bubble on the bonnet. I was given the option of the company doing a small repair or if I paid £125 towards a full bonnet repair. I was told by the manager that this repair would make sure the paintwork would blend in and a proper job would be done. Since that time the car has been well looked after and cleaned and polished regularly. Over the last few weeks I have noticed at least… Read Full Review

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★☆☆☆☆

“STAY CLEAR ”

Written on: 16/07/2015 by Evaf30 (1 review written)

well today I was going to test drive a car I fell in love with they new how much I wanted it, I was told it was reserved for me as the last buyers never turned up with finance details, to get there an be told they had just sold the vehicle to someone over the phone I will never step foot in the place again the customer service was shocking and didn't make us feel welcome… Read Full Review

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★☆☆☆☆

“Worst service ever ”

Written on: 13/07/2015 by Donnellytp405 (1 review written)

Bought a car 6 weeks ago, it's been back in 6 times for brakes and terrible smell. Staff have been unhelpful and rude Will never return… Read Full Review

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★★☆☆☆

“No road tax”

Written on: 10/07/2015 by Carvercr329 (1 review written)

Been driving my car for about 3 weeks only to get a letter from dvla to advise car is not taxed. Just make sure you see the receipt for this before you leave the showroom… Read Full Review

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★☆☆☆☆

“very bad service ”

Written on: 09/07/2015 by kiHaynes465 (1 review written)

Bad bad bad . Do your self a faver stay well clear of arnald Clark . Took my elderly father to peat road arnald Clark Glasgow . He got a golf tdi .nice car . Nice transaction . Later took the car in for a service .the car had only coverd 40k .and was in top order . Wen the car was in .Arnold Clark called to say your back springs,were snapped.so we proceeded with the repairs. Wen we. Picked the car up there was ratels cuming from the under carage .we had a look and found that the under side of… Read Full Review

Hot12340's Comment

Written on: 26/07/2015

Typical Arnold Clark and they say 'PROMISES DELIVERED'. Somehow I don't think so

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★☆☆☆☆

“Never again!”

Written on: 29/06/2015 by Nevillemf3 (1 review written)

Stuff was friendly until sale secured!When went to pick up strange noise and refuse to pick it up,bingo!While waiting finance,some how right front spring broke itself!Advertised fully serviced but i take it independent garage find it aircon,glow plugs doesnt work!CD doesn't work properly,even they say its work fine while when l show then doesnt!Person blame cd must be fake! … Read Full Review

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★☆☆☆☆

“Unpleasant staff, stressful experience, avoid at all...”

Written on: 18/06/2015 by KiraMyrick466 (1 review written)

I bought a nearly new car (6 months old) end of 2014. First time buying a car, was absolutely horrible experience. Salesman very unprofessional, and was really quite nasty and unpleasant. Also, the sales tactic of leaving (ie. ignoring) customers just shows their contempt. Also they will say anything e.g. we'll get you a better deal, don't believe it, it's all lies, they just try to drag/wear customers down with high pressure sales techniques bordering on the aggressive. Paid the extra £25… Read Full Review

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★☆☆☆☆

“Arnold Clark or maybe it should be SHARK.....BEWARE.”

Written on: 18/06/2015 by ChanelCooley (1 review written)

Took my Mercedes for MOT and service. Failed MOT due to brakes. They offered to repair them at a cost of nearly £200. I declined as the car had done very few miles since the last test. I took it to another garage and it passed. I asked the tester about the brakes and he said there was a slight deficiency in the rear brakes but it was not a fail and not even an advisory. They charged me £4 30 for washer fluid even although I had topped it up to the brim a couple of days earlier and had never… Read Full Review

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★☆☆☆☆

“faulty fiat part, Dundee branch”

Written on: 17/06/2015 by fiatnomore (1 review written)

the garage I deal with sadly has to order parts from the Arnold clark dealership in balfield road Dundee and as a result my vehicle is off the road for the 4th time and the garage it does my repairs has looked elsewhere for the part. All I can say the staff there are extremely rude, ignorant and are only interested in revenue off the public for sales. The customer service in this branch is below zero also when you require to speak to a manager its false representation. They simply can`t do the… Read Full Review

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★☆☆☆☆

“px offer”

Written on: 13/06/2015 by Tennant78 (1 review written)

I had 5 px offers from different firms yet when I went to Arnold Clark Seat in Preston I was offered £500 less than the lowest offer I had had , it was in fact £150 lower than We buy any car, the salesman was derogatory and condescending. I wont be going back there any time soon, Beware stay away… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THESE PEOPLE”

Written on: 05/06/2015 by lapboy03 (1 review written)

I bought my Insignia from the Kemnay branch of Arnold Clark last august. All went ok, i.e. walking in, choosing the car i liked (the one i have now) and PX my old focus. They gave me a good price for it. Three days later picked up the car and drove it home. Although i had test driven it, i was surprised to notice everytime i accelerated, the gear stick moved about a cm towards the centre in every gear. With cruise control on it was all over the place. Took it back, said all was ok. It WASNT… Read Full Review

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