Arnold Clark Reviews - www.arnoldclark.com

★☆☆☆☆
1.4 / 5
593
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  • Customer service

  • Value For Money

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Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com

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Latest Reviews

★★★★★

“Great Service all round ”

Written on: 16/03/2017 by Phoenixc323 (1 review written)

I recently purchased a 2013 Audi from the Seat branch in Newcastle - The service and advice i have recieved has been excellent, the salesman was always on hand to answer any questions that I had, the car has no issues other than a mark on the rear bumper which they have agreed to repair at cost price, after buying cars from supermarkets and evans halshaw I have been pleasantly surprised and impressed with the team at Arnold Clark… Read Full Review

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★☆☆☆☆

“ man sales rep!”

Written on: 06/03/2017 by 172Hickman (1 review written)

Treating Women and young girls like they "dont have a clue about cars or anything for that matter. Wouldnt give them another penny or recomnend them to anyone service was terrible and after sale you must be joking dont give a monkeys about you once youve signed the cheque. Lost a potentiely great customer thanks to the sales rep.!!… Read Full Review

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★☆☆☆☆

“Passes serious faults onto the customer - Dishonest...”

Written on: 05/03/2017 by Reesev16 (1 review written)

I bought a car from Arnold Clark in 2016, I realized that the windscreen had a crack on it covered by pigeon poo. Trying to get this repaired was like pulling teeth but eventually they authorized the replacement of the windscreen. Not long after I noticed after the first bout of wet weather that the windscreen wiper was violently hitting the pillar, then soon after the car started losing power. My brother took the car in for repair, I asked him to make sure the wipers get fixed, he was told… Read Full Review

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★☆☆☆☆

“Glenrothes Branch is Shocking!!!”

Written on: 27/02/2017 by dhStafford269 (1 review written)

Been reading all the reviews and Im shocked ! PLEASE AVOID THE GLENROTHES BRANCH! I got a clio in June 16, had a few problems at the start but they did fix it because I had 12 weeks warranty HOWEVER it was the same story I read on here. The brakes was making noises. Took it back twice but supposly it was "fixed". Car was totally fine all the way upto Feb 17, ripped me off with their service deals like a previous comment on this. Sat and waited for car to be fobbed off with just 15 mins.. took 4… Read Full Review

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★★★★★

“Purchase of a Suzuki Alto 2015 used car”

Written on: 26/02/2017 by NikolaiMuir (1 review written)

We have recently purchased a used car from Arnold Clark, Lillyhall, Workington. We was very pleased with how the deal was handled from start to completion. There were no problems whatsoever and the transaction was dealt with expertly. Our salesman, a very nice and well mannered young man, helpful in every way and who answered any questions we had in a polite manner. We are very pleased with our little car and we would recommend this garage to anyone. The staff were very helpful from the onsite… Read Full Review

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★★★★★

“Great Customer Care”

Written on: 21/02/2017 by hsmith5523 (1 review written)

I purchase my new vehicle from Arnold Clark Motor store in Leeds, unfortunately the manager was very rude but the sales person I dealt with made up for this, very polite and considerate and certainly better dressed than the actual managers. Car was certainly the best price after many calls around other garages and got a great deal on my part exchange. Would use again. … Read Full Review

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★☆☆☆☆

“Shady Mechanics”

Written on: 20/02/2017 by DaveMass (1 review written)

Absolutely shocking company. I worked for the Leyland Branch 10 years ago as a Salesman and have always considered Arnold Clark genuine and honest. I took my vehicle in for a MOT after checking all the bulbs myself and as usual (they have done this for the last 3 years) one of the bulbs was off. I offered to fix it and they could run it through again, they refused and said that I could either pay £20 for them to look at it and diagnose it or they could fail it and I would need to put it… Read Full Review

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★☆☆☆☆

“Joke. ”

Written on: 17/02/2017 by mrMunoz190 (1 review written)

I have bought my car from here two weeks ago, engine light has come on it clunks all the time. Tired to ring them a number of times always say they will ring me back which after two weeks finally getting some were. I left a feedback and then the car dealer who sold me the car rung me and said thanks for your review you have just got me £500 pound fine. Reported it to to head office only thing they said were yes we will have a word with him not all right for him to ring me like that and to put… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM SPRINGBURN BRANCH. I purchased a car...”

Written on: 10/02/2017 by Claire1110 (1 review written)

DO NOT BUY FROM SPRINGBURN BRANCH. I purchased a car from this branch 7 weeks ago, sold to me with a faulty clutch! I live 150 miles from the branch and they refused to allow a local garage to repair insisting they could do the job cheaper including providing a car transporter to collect and deliver back. Promising the car would be returned to me as soon as it was repaired. The day the transporter was to collect the car I was contacted by the branch to inform me that "due to adverse weather… Read Full Review

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★★☆☆☆

“Poor trade in prices.”

Written on: 10/02/2017 by hmHarris-Alt458 (1 review written)

I set off to Arnold Clark's Motorstore Nottingham with the full intension of purchasing a pre registered Hyundai Tucson, the only thing they had to do was offer me a fair trade in price for my car. The car I was trading in was in excellent condition being 3 years and 5 months old, fsh and low mileage and with plenty of factory fitted extras. I had an idea what the trade price of my car should be as I had up to date CAP and Glass's valuation guides which the majority motor dealers use. The… Read Full Review

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★☆☆☆☆

“value of trade in car”

Written on: 03/02/2017 by beattie1 (1 review written)

Hi,seen a car on there forecourt today ,gave them a call at there Livingston branch,gave me a quote for my trade in car over the phone without even looking at it ,my car is 3 years old Vauxhall insignia 13 plate with full Vauxhall service history 100k on clock quote me £1500 and the true market value is £5500 ,what a rip off I wont ever use arnold Clark in the future… Read Full Review

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★☆☆☆☆

“ NEVER AGAIN!!!!!.”

Written on: 02/02/2017 by chrisufcwalsh (1 review written)

Brought a ford cMAX from these car dealers NEVER AGAIN! 1. All the brake pads and disk's need replacing (warning) 2. Dashboard warning lights serving and other faults. 3.Not been serviced like i was told or any service history?. 4. Rear tyres are warn out and need changing 5.No mot or service records given and was told will be sent at a later date!?.  ignores all emails and Fobs you off these Manager's and staff have NVQ's in fobbing customer's off ... My solicitor has instructed me to… Read Full Review

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★☆☆☆☆

“Customer care”

Written on: 28/01/2017 by Ariaw431 (1 review written)

Poor professionalism from the start at Fallirk fiat, I was given the wrong information at the start, vehicle was then returned and accepted by them as a fault , 2 months later same issue that I had paid for originally, customer care advisor would not listen to what the customers issues, conversations that clearly did not happen I spoke to one of your colleagues yesterday who was just as unhelpful ,i find it very difficult to process the total disregard of my query… Read Full Review

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★☆☆☆☆

“Worse Service Ever - DO NOT USE ARNOLD CLARKS, BLACKPOOL”

Written on: 25/01/2017 by Cunninghamad352 (1 review written)

I spent nearly £20,000.00 on a brand new Vauxhall MOVANO, within 1000 miles the door handles were loose and falling off. The worse one was the side door, where i have £15,000.00 worth of tools and welding equipment in the back. I phoned the boss of the sales department to tell him my problems, and he just passed me over to service...he didnt want to know me. I ended up talking to the manager of the outlet who didnt give a chuff about my problem!! He says he sells Vauxhalls on behalf of… Read Full Review

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★★★★★

“used car”

Written on: 31/12/2016 by Emmett124 (1 review written)

Thanks again for another good car deal to Edinburgh motorzone… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 19/12/2016 by AngelineRussoItalian (1 review written)

Car broken down in 30days took over 5 months of calls to get new car from them, will never go to Arnold clark, Terrible after sales service. would not recommend to any one. Would highly recommend to all my enemies… Read Full Review

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★☆☆☆☆

“Terrible after sales service - will never use them again”

Written on: 06/12/2016 by ronaldogpx (1 review written)

We had to contact the branch on 2 occasions after buying the car and the service received from both the salesmen, the service department and the customer service department was appalling on both occasions. The salesmen acted like they didn't care and never bothered returning calls. The service dept manager was rude, arrogant and unhelpful. As was the customer service department who showed no interest in resolving our problems. Both of our problems could have been solved by them with minimal… Read Full Review

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★☆☆☆☆

“Terrible after sales”

Written on: 03/12/2016 by Maglin (1 review written)

Terrible after sales, bought a NEW van and went faulty in 6 WEEKS under 1000miles and they told me I had to wait 6 DAYS, yes 6 DAYS for them to even look at it. Also no replacement and as I need the van for my business I was 100's of pounds now down. PLEASE anyone thinking of buying from these people ask in writing about the after sales!!! You have been warned… Read Full Review

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★☆☆☆☆

“Slip it back in the bag and hope he doesnt notice.”

Written on: 24/11/2016 by dfire (1 review written)

The last time my ( low profile sports alloys ) came off my car was when Arnold Clark Lang Stracht Aberdeen took them off to replace my brake pedal cylinder. They popped the wheel locking nut back in the bag and put it in my glove box. I ordered and paid for 4 winter tyres yesterday 23.11.16 as my current tyres were slipping terribly in the ice and scaring me. I went to ATS to collect them today. Ohh dear! the wheel locking nut popped back into its bag by ARNOLD CLARK Lang Stracht Aberdeen was… Read Full Review

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★☆☆☆☆

“ABERDEEN CRAIGSHAW BRANCH”

Written on: 27/10/2016 by aimeesmith1 (1 review written)

I just want to stress my concerns about ‘Arnold Clark Craigshaw Branch Aberdeen’. Firstly I bought my car in 2013 from a ‘trainee’ sales advisor called Okey who told me the first would be £170 monthly for 3 years. Fine I bought the car. After the first payment being taking out of my bank it was £200 which is £30 more than what we agreed and signed for. Anyways the ‘trainee’ forgot to add VAT so due to this I was now £30 out of pocket every month for the 2 years as Arnold clark… Read Full Review

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