Arnold Clark Reviews - www.arnoldclark.com

★☆☆☆☆
1.4 / 5
12% of users recommend this
  • Customer service

  • Value For Money

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Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com

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Latest Reviews

★☆☆☆☆

“Service blackpool branch near airport”

Written on: 28/01/2015 by Joshg47 (1 review written)

Robbing bastards.the place is very expensive.they will smile at you on the first day then after that they can be very rude.service is awful.they can say that you have to wait for 30 mins but it can end up waiting for 2 hrs.especially the lady at the reception,I don't know what's wrong with her.everytime I came to this branch,she hardly smile and giving me bad looks.i won't buy another car from arnold clark again..ever!… Read Full Review

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★☆☆☆☆

“Daylight robbery”

Written on: 23/01/2015 by 131Haynes (1 review written)

Clarks estimate for work they claimed was required £5,500 (five thousand five hundred pounds)Another(but highly respected)company one hundred and fifty pounds plus vat. After 35 years loyal custom I will NEVER use these people again… Read Full Review

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★☆☆☆☆

“Attempted daylight robbery”

Written on: 14/01/2015 by Cruz160 (1 review written)

Today I took my 'two year old 15,000 miles on the clock great condition Fiat 500' in to enquire about a part ex on a bigger car as I am expecting a baby. Arnold Clark offered me WELL BELOW the value of my car and said there was no budging room. I promptly left and went straight to Holdcroft Nissan (Stoke) we offered me £1000 more and a far better deal. Do not waste your time at Arnold Clark… Read Full Review

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★☆☆☆☆

“pushy and rude”

Written on: 13/01/2015 by xvAnderson96 (1 review written)

Wasn't sure what car to buy but saw a nice car but wrong colour.liked all the features so sales person looked on the system for another in a different colour that's when we entered the showroom after that I spent most of my time sitting at a desk on my own whilst randomly the sales person came in and kept showing other cars on the screen is specifically wanted climate control which I asked if the car on the screen had to which I got no response only to ask if I took one out for a test drive… Read Full Review

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★☆☆☆☆

“Nissan note”

Written on: 10/01/2015 by MichaelBallard474 (1 review written)

Bought note from AR dundee east told it had full service and MOT very nice car he said. consumption by dash readout 36 mpg run 47 mpg. after 3 months and 1000 mls. management light came on. AR said £89 for diagnostic, informed landa sensors faulty. These were replaced cost £300+. One week later management light on again as before said £89 for diagnostic told them no way i was paying again.The same fault was confirmed again probably faulty new part, i asked if it was a genuine nissan part… Read Full Review

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★☆☆☆☆

“would not recommend”

Written on: 29/12/2014 by Barnes466 (1 review written)

I had an accident not my fault, my insurance company deals with Arnold Clark I was told I had to send my car there to be fixed wouldn't be my first choice I was toldit would take up to 3 days got car back 7 days later It was agreed my car would be dropped off before 9 am it arrived 1040 my car is brand new it needed bumper sorted it came back a totally different colour if red so noticeable people have commented I complained to the manager who did not have a good attitude I explained I need a… Read Full Review

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★☆☆☆☆

“Worst car ever”

Written on: 18/12/2014

I bought an automatic vauxhall corsa from arnold clark riversway branch Preston.we had it 1 week before it started leaking oil it went back to the garage they said there was nothing wrong with the car.we looked at the oil and took it to another garage who said it was the head gasket .we had the car for 16 weeks and it was in there workshop for 9 of these.when we got the car back it broke down after 2 days .eventally we got a refund but there customer service was disgusting and we was told the… Read Full Review

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★☆☆☆☆

“Arnold shark”

Written on: 13/12/2014 by LaytonHarding (1 review written)

Bought a car from Armadale Arnold Clark . Noticed scratch on the bumper and damaged alloys and worn front tyres . Salesman said tyres were legal as workshop have passed them so can't change. Though would fix bumper and alloys . Collected car scratch was fixed but alloys hadn't been touched. Took car to another Arnold for a tyre check and they said I needed two tyres as o suspected . Sales manger didn't want to know and said the alloys had been "touched up" . I will contact the finance company… Read Full Review

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★★★☆☆

“from £89 service”

Written on: 05/12/2014 by briandi (1 review written)

booked on line a from £89 service because my car had only done 5000 miles since last service and is only 2 years old at pick up I was told they had done a full manufacturers service at a cost of £207. this should have been explained at time of booking( NOT GOOD ENOUGH ARNOLD)I've bought my last 3 or 4 cars from lyme-dale branch and had them all serviced there looks like I will be looking at other dealers in future Arnold. so beware of the FROM in front of the £89 people… Read Full Review

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★☆☆☆☆

“How are they still in the business?”

Written on: 04/12/2014 by Ralston85 (1 review written)

I never met such a bunch of uneducated pushy horrible conscienceless people in Arnold clark, it is clear that the british don't like to complaint and are lazy shoppers otherwise there is no other reason as to how Arnold clark is still allowed to trade, I blame the sales managers though, ultimately they are the ones who push the poor sales people to the limit… Read Full Review

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★★☆☆☆

“poor attitude to warranty claims”

Written on: 04/12/2014 by LandonSmith382 (1 review written)

Problems in relation to warranty claims on 2 cars bought from Arnold Clark. On one a patch of rust has developed on boot lid and I tried to have it attended to on warranty. Dealer just looked at it and said it was stone chips when it clearly is rusting from inside. I couldn't be bothered arguing. Other car has problem with a switch - the manufacturer states that it is a known problem and a modified switch is available. However Arnold Clark states they will only replace it if the problem happens… Read Full Review

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★☆☆☆☆

“They should rename the company 'Arnold Shark'”

Written on: 03/12/2014 by AlysonMcNulty (1 review written)

Absolutely terrible and demeaning experience dealing with the Manchester Branch. How do they sleep at night ?… Read Full Review

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★☆☆☆☆

“BUNCH OF LIARS, NO CUSTOMER SERVICE - THEY JUST DONT...”

Written on: 01/12/2014 by NylaChurch (1 review written)

inquired about a car in Glasgow, took the car for a test drive and it was absolutely fine! I went back the next day to sort out the finance, I was then told the car had a 'problem' with it and they couldn't sell it to me. I Decided that I would try another model from another branch, My deposit that I had already paid was then transferred over to this other car. I informed the salesperson that I would be driving over to view the other car before I committed to finance ect, on my way to view… Read Full Review

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★☆☆☆☆

“rotten to the core”

Written on: 23/11/2014 by Lowe1961 (1 review written)

My rav 4 Got recall to Linwood branch in paisley got call telling me car was in bad way needing all kinds of work done wit a shower of chancers just passed mot 4 New tyres 56pllate with only 40000 miles keep bad from them… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid!”

Written on: 19/11/2014 by ChanceLawrence (1 review written)

Purchased a second hand car in 2013 from these people. of course after I got the domineering sales technique. Car failed its first mot drastically on major parts and was unfit to drive. Few months later gearbox went got it fixed under the warranty returned back for car and found out needed new clutch, exhaust issues and front brakes.oil an ongoing issue. Had 4 courtesy cars in 18 months plus time off work faffing about with this vehicle. Complained to my finance company car not fit for… Read Full Review

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★☆☆☆☆

“appalling sales staff... ”

Written on: 19/11/2014 by Aubrie182 (1 review written)

visited arnold clark twice in last three months , both times I left with bad taste in my mouth due to the absolutely pathetic sales techniques, the junior staff I have found to be excellent very polite and seemingly helpful however it,s really just a ploy to get you to sit down and listen to their speil, what occurred with us was after giving them our cars keys to go and value our car, we were still there an hour later we eventually had to demand our keys back .. it had us in hysterics… Read Full Review

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★☆☆☆☆

“waste of time there customer are !!!!!!!!”

Written on: 15/11/2014

we brought a car we have had nothing but trouble after we paid deposit. we tried to get the deposit back but they always came up with some kind of excuse. in the process of buying the car i rang up at least 30 times to speak to one of the staff that we went through to buy car and they never got any messages to ring back!!!! WE WILL NEVER USE THIS CAR SALES EVERY AGAIN WASTING MY TIME !!!!!!!! KEEP WELL AWAY… Read Full Review

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★☆☆☆☆

“make the sale no matter what !”

Written on: 14/11/2014 by CarolynRobb325 (1 review written)

I recently had the misfortune to buy a car from Arnold Clarke Vauxhall, on Hamilton rd, Throughout the transaction I was led to believe that I qualified for the £500 cash back deal that was currently on offer, this was the main reason I decided to buy new instead of a low mileage 2nd hand car, never at any time did the salesman inform me that the deal had finished. After the deal wss done the salesman informed me that my cash voucher would be sent out by Vauxhall a at the end of the month. I… Read Full Review

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★★☆☆☆

“Not Customer sevices”

Written on: 14/11/2014 by MatiasRandall (1 review written)

I have been waiting weeks for a call back from customer services and every time I phone to enquire on an update all you get is the person dealing with this is off today or on holiday. CUSTOMER SERVICE AND SATISFACTION NOT GUARANTEED should be the logo. They pass the buck to the branch and blame them for the delay in paperwork. Sort out your internal problems and satisfy your customers. It`s easy to sort out a problem and if any customer service training is required I am willing to assist if it… Read Full Review

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★☆☆☆☆

“Worst dealer ever”

Written on: 03/11/2014 by Kevee77 (1 review written)

This is the worst car dealer in Scotland my partners mother purchased a range rover sport from the langstracht branch in aberdeen the dash board lights are like Blackpool illuminations with warning lights coming on every day after paying 20 thousand pounds the car is falling to pieces and has finally packed after only 7 months when confronted the door was shut in her face there is nothing good about this  garage … Read Full Review

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