Arnold Clark Reviews - www.arnoldclark.com

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Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com

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Latest Reviews

★☆☆☆☆

“It would be hard for any company to be worse than my...”

Written on: 18/09/2014 by rigpig13 (1 review written)

It would be hard for any company to be worse than my experiences with an inverness Honda dealership… Read Full Review

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★☆☆☆☆

“Poor customer services”

Written on: 18/09/2014 by 454Randall (1 review written)

They are nice and constantly ringing you when they want your money when you are trying to buy a car or if they want you for an MOT or something they none stop ring you but try and get hold of them once you have bought the car is none existant, they ignore phone calls and never ring you back on at least 5 different occasions at Stafford. Poor service only interested in the money and selling you things not customer satisfaction… Read Full Review

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★☆☆☆☆

“SALES”

Written on: 14/09/2014 by nigelg1954 (1 review written)

Very interested in a BMW Penrith.Spoke to sales and they were going to email more details and photo`s. Another TWO calls before they emailed details and requesting details and photo`s of my P/X which I did. I phone THREE times to speak to sales. I GAVE UP. Don`t think they want to sell cars unless your in the showroom… Read Full Review

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★☆☆☆☆

“Bully boy salesmen”

Written on: 13/09/2014 by Angeline1956 (1 review written)

I originally went with the intention of inquiring about an upgRade but before to long I had been bullied into buyin a car with service package which I did not want and as I now have said car the service I have received through the service package is poor as there advisors are usually way to make a bit of money and the hospitality is poor as u are sent to a waiting area and then ignored til it is time for payment … Read Full Review

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★☆☆☆☆

“Avoid if you have a speech impediment”

Written on: 11/09/2014 by txPrater91 (1 review written)

tried to get a part exchange quote from these people by email, subject to actual inspection, they wanted to insist on doing it by phone, or invoking some bizarre and complicated form filling procedure, simply not customer responsive… Read Full Review

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★☆☆☆☆

“Definitely never buy a car from these hysters .Once...”

Written on: 11/09/2014 by SorenGunn (1 review written)

Definitely never buy a car from these hysters .Once they have your cash then that's it Tried for four days to get hold of salesman .Completely ignored New car been in twice in its first two weeks first time for two days , second time for days .Car still not right .I have decided to take the car to an independent garage and have it mended as I cannot be annoyed with the lies and really bad sevice If you are concidering buying a car from this company please think again or you to could be… Read Full Review

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★☆☆☆☆

“Arnold Clark AWFUL EXPERIENCE.”

Written on: 08/09/2014 by Hallie1988 (1 review written)

Arnold Clark Linwood paisley Scotland recently bought a vauxhall corsa 2011 plate before buying salesperson said it had all these extras like heated seats when i got the car it had no heated seats my fault for not checking however when i filled in the customer services on line and mentioned this in got phone call from branch manager to say because i was miss sold the car i was entitled to a full refund went down to see branch manager when he came out to speak to me never even introduced… Read Full Review

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★☆☆☆☆

“Customers Treated With Contempt”

Written on: 04/09/2014 by JackSouls (1 review written)

Newcastle Branch, Scotswood Road One star is too high! My issue is with the service and repairs side. I found the receptionist to be rude and bad tempered whose job is clearly an inconvenience to her. After not getting someone down from the body shop on my first visit (as promised) it was too much for her to phone and arrange this for me. The manager had to intervene and do it for her! On the second occasion, when my car broke down I phoned to arrange to get it fixed. I contacted them… Read Full Review

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★☆☆☆☆

“terrible after sales”

Written on: 03/09/2014 by jsPhillips96 (1 review written)

I bought a used car from Arnold Clark Liverpool and straight away noticed the gear stick "jumping" when in 1st gear. Stupidly I ignored it. Then the car developed a whistle noise so I took it to a mechanic I use who said it was the gear box, and it needed rebuilding. I got in touch with AC via email, they never replied. I phone their "Customer Services" (haha don't laugh) to speak to someone about the problem. They said yes bring it in but every bit of work carried out must be paid for. They… Read Full Review

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★★☆☆☆

“avoid ”

Written on: 02/09/2014

i put my car in my local arnold clark garage in may to get motd theysaid that my brakes were needing done and that i needed a rear wheel bearing which they replaced but i got another garage to do the brakes as since my car was in arnold clark the abs light kept on coming on and it was not like that when it went in.the other garage said i do not need my brake fixed but i do need a rear wheel bearing which arnold clark was meant to have fitted in may this is now september and it could not have… Read Full Review

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★☆☆☆☆

“Don't is my advice to you”

Written on: 23/08/2014 by 427Parrish (1 review written)

If you are thinking of buying a car from Arnold Clark I would strongly recommend that you don't. The staff I came across were arrogant and unhelpful even though we were customers. They will say anything to get you to sign a purchase agreement don't believe everything they tell you… Read Full Review

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★☆☆☆☆

“Poorest service I have ever had”

Written on: 22/08/2014 by Arnoldshite (1 review written)

Put my husbands mobility car into Arnold Clark in Whitemyres Aberdeen. I had booked the appointment a week in advance and was told to have it in by 8a.m. I put it in at 7.50 am and waited and waited for a call . I finally called them at 3.30 to be told they had just started the M.O.T. (Now bare in mind my husband is disabled and we rely on this car). I said I had taken it in at 7.50 a.m. But this just went over their heads. They called back at 4pm.m. To tell me it failed M.OT on an mirror… Read Full Review

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★☆☆☆☆

“arnold clark altens ”

Written on: 22/08/2014 by AvahSchofield (1 review written)

bought a car from this company it was back in garage within a week got it back and yet another thing wrong wasnt given a courtesy car to begin with but when i was i had to drop the driver back off they ordered wrong part and still have my car been fobed off with every excuse they have had the car longer than i have driven it wish i had never set foot in the place ALL OUR CARS ARE SERVICED BEFORE THEY LEAVE HERE well if thats the case you need to get better mechanics so the cars are safe to… Read Full Review

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Ruthielol's Comment

Written on: 22/08/2014

Hi which AC stage did u buy this from? Just bought one myself and got an immediate problem with it!!!

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★☆☆☆☆

“terrible service and try to treat customers as fools”

Written on: 21/08/2014 by O'Hara1993 (1 review written)

Bought a fiat 500 l last week found faults right away Car pulling to the left and start stop function not working Was told that the start stop function wasn't working as there wasn't enough diesel in the car Couldn't believe what I was hearing so asked again the reason sure enough I heard right the first time not enough fuel in the car So anyway in the car goes to be looked at phoned put on hold until boredom got the better of me after an hour Nobody seems to know where the car is or if… Read Full Review

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★☆☆☆☆

“Never Buy A Car From Theses”

Written on: 19/08/2014 by Gage1989 (1 review written)

Bought a car and within 1 week I taken it back as the brakes were not right. They told me the brakes were fine, but im not stupid I know if the brakes on a car aren't working properly they felt unsafe. I wanted to return the car as I have rights to return within the 2 week period the finance company told me. Spoke to 3 members of staff from the Salford dealership and all 3 were rude and patronising because im a young girl, trying to speak down at me. I would tell everyone to avoid buying from… Read Full Review

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★☆☆☆☆

“Do not ever buy a used car from this company”

Written on: 13/08/2014 by Dida85 (1 review written)

My daughter bought a 2011 vauxhall corsa from their Lenzie branch. She paid 6,000 for iand it was Her first car purchase. Four months later she got a new job abroad and we decided to visit them at the same branch to see if we could trade it in against a new.car for us. The offered a trade in value of 3700. My husband and I were horrified. So much for customer loyalty. We have bought several cars from them but never again and I plan to write ion every forum possible to warn people against align… Read Full Review

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Alisfedup's Response to Dida85's Review

Written on: 16/08/2014

I totally agree with your comments. They offered me £1750 in part ex for my 06 Astra 1.8 automatic ( TOP OF THE RANGE MODEL with full leather trim etc) and 49.000 on the clock, it had a full Vauxhall service history and 10 months MOT.
It was in immaculate condition. This was in Part Exchange for a brand new car. I eventually got £2000 for mine in part ex from them. (what a great favour they did for me !) They sold mine 5 DAYS LATER for £3449 !!!!!
RIP OFF MERCHANTS>>>>>>
Their customer services and ATTITUDE is a disgrace.
All readers beware of this company, shop around and do not get ripped off by Arnold Clark !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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★★☆☆☆

“SO may bits missing from my new car”

Written on: 12/08/2014 by alisfedup (2 reviews written)

I picked up my new Vauxhall Mokka SE on Monday 11th August from Arnold Clarke at Northwich. When I purchased the car I ordered a spare wheel at an additional cost of £300( rather than the emergency repair kit supplied ), I asked for the emergency kit be left in the vehicle just in case ! When I collected the car... 1) NO SPARE TYRE, it had not arrived. 2) Got home...I checked the emergency repair kit...It had been ramsacked, Only item there was the foam holder and the generator, items missing… Read Full Review

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★☆☆☆☆

“Part Exchange prices a complete joke”

Written on: 11/08/2014 by Zariad394 (1 review written)

Was going to purchase a used car from Arnold Clark and called them to get a price for my car. Their website states they offer outstanding value. Oh yes??? The valuation they gave on my car was only 37% of the top end of the RAC valuation and 73% of webuyanycar's valuation. When I pointed this out they said the car they were selling was good value. Maybe so but this just ignores the poor value they placed on the trade-in. Would I do business with them? If the choice was them and the fishy star… Read Full Review

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★☆☆☆☆

“Absolute joke!!”

Written on: 09/08/2014 by bettyliz18 (1 review written)

We bought a Vauxhall antara from these clowns, We live in Scotland but found one over the internet in Salford. we were told that the car was a stunning example so went ahead with the deal. When the car arrived the battery was goosed and it had deep scratches down both sides. So obviously we got on the phone to the branch that sold us the car, we were then told that it was a second hand car and that wear and tear should be expected. this is true but we should not have received a car that had… Read Full Review

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★☆☆☆☆

“COULD HAVE HELPED BUT DID NOT”

Written on: 07/08/2014 by CELTICCONNEXIONS (1 review written)

I live in New Zealand and am travelling with Kiwis in a new hire care Skoda yeti. The Auxiliary cig lighter was not working so we called in and asked for help. Never got past the reception who was a nice enough girl but no help at all. we did our own research online re fuses etc but then found there is another socket in the boot. Someone could have told us that. I am from Inverness and am extremely disappointed not one person could have spent 2 minutes to help That`s how it is. big company… Read Full Review

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