Arnold Clark Reviews - www.arnoldclark.com

★☆☆☆☆
1.4 / 5
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Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com

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Latest Reviews

★☆☆☆☆

“Worst car ever”

Written on: 18/12/2014

I bought an automatic vauxhall corsa from arnold clark riversway branch Preston.we had it 1 week before it started leaking oil it went back to the garage they said there was nothing wrong with the car.we looked at the oil and took it to another garage who said it was the head gasket .we had the car for 16 weeks and it was in there workshop for 9 of these.when we got the car back it broke down after 2 days .eventally we got a refund but there customer service was disgusting and we was told the… Read Full Review

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★☆☆☆☆

“Arnold shark”

Written on: 13/12/2014 by LaytonHarding (1 review written)

Bought a car from Armadale Arnold Clark . Noticed scratch on the bumper and damaged alloys and worn front tyres . Salesman said tyres were legal as workshop have passed them so can't change. Though would fix bumper and alloys . Collected car scratch was fixed but alloys hadn't been touched. Took car to another Arnold for a tyre check and they said I needed two tyres as o suspected . Sales manger didn't want to know and said the alloys had been "touched up" . I will contact the finance company… Read Full Review

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★★★☆☆

“from £89 service”

Written on: 05/12/2014 by briandi (1 review written)

booked on line a from £89 service because my car had only done 5000 miles since last service and is only 2 years old at pick up I was told they had done a full manufacturers service at a cost of £207. this should have been explained at time of booking( NOT GOOD ENOUGH ARNOLD)I've bought my last 3 or 4 cars from lyme-dale branch and had them all serviced there looks like I will be looking at other dealers in future Arnold. so beware of the FROM in front of the £89 people… Read Full Review

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★☆☆☆☆

“How are they still in the business?”

Written on: 04/12/2014 by Ralston85 (1 review written)

I never met such a bunch of uneducated pushy horrible conscienceless people in Arnold clark, it is clear that the british don't like to complaint and are lazy shoppers otherwise there is no other reason as to how Arnold clark is still allowed to trade, I blame the sales managers though, ultimately they are the ones who push the poor sales people to the limit… Read Full Review

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★★☆☆☆

“poor attitude to warranty claims”

Written on: 04/12/2014 by LandonSmith382 (1 review written)

Problems in relation to warranty claims on 2 cars bought from Arnold Clark. On one a patch of rust has developed on boot lid and I tried to have it attended to on warranty. Dealer just looked at it and said it was stone chips when it clearly is rusting from inside. I couldn't be bothered arguing. Other car has problem with a switch - the manufacturer states that it is a known problem and a modified switch is available. However Arnold Clark states they will only replace it if the problem happens… Read Full Review

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★☆☆☆☆

“They should rename the company 'Arnold Shark'”

Written on: 03/12/2014 by AlysonMcNulty (1 review written)

Absolutely terrible and demeaning experience dealing with the Manchester Branch. How do they sleep at night ?… Read Full Review

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★☆☆☆☆

“BUNCH OF LIARS, NO CUSTOMER SERVICE - THEY JUST DONT...”

Written on: 01/12/2014 by NylaChurch (1 review written)

inquired about a car in Glasgow, took the car for a test drive and it was absolutely fine! I went back the next day to sort out the finance, I was then told the car had a 'problem' with it and they couldn't sell it to me. I Decided that I would try another model from another branch, My deposit that I had already paid was then transferred over to this other car. I informed the salesperson that I would be driving over to view the other car before I committed to finance ect, on my way to view… Read Full Review

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★☆☆☆☆

“rotten to the core”

Written on: 23/11/2014 by Lowe1961 (1 review written)

My rav 4 Got recall to Linwood branch in paisley got call telling me car was in bad way needing all kinds of work done wit a shower of chancers just passed mot 4 New tyres 56pllate with only 40000 miles keep bad from them… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid!”

Written on: 19/11/2014 by ChanceLawrence (1 review written)

Purchased a second hand car in 2013 from these people. of course after I got the domineering sales technique. Car failed its first mot drastically on major parts and was unfit to drive. Few months later gearbox went got it fixed under the warranty returned back for car and found out needed new clutch, exhaust issues and front brakes.oil an ongoing issue. Had 4 courtesy cars in 18 months plus time off work faffing about with this vehicle. Complained to my finance company car not fit for… Read Full Review

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★☆☆☆☆

“appalling sales staff... ”

Written on: 19/11/2014 by Aubrie182 (1 review written)

visited arnold clark twice in last three months , both times I left with bad taste in my mouth due to the absolutely pathetic sales techniques, the junior staff I have found to be excellent very polite and seemingly helpful however it,s really just a ploy to get you to sit down and listen to their speil, what occurred with us was after giving them our cars keys to go and value our car, we were still there an hour later we eventually had to demand our keys back .. it had us in hysterics… Read Full Review

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★☆☆☆☆

“waste of time there customer are !!!!!!!!”

Written on: 15/11/2014

we brought a car we have had nothing but trouble after we paid deposit. we tried to get the deposit back but they always came up with some kind of excuse. in the process of buying the car i rang up at least 30 times to speak to one of the staff that we went through to buy car and they never got any messages to ring back!!!! WE WILL NEVER USE THIS CAR SALES EVERY AGAIN WASTING MY TIME !!!!!!!! KEEP WELL AWAY… Read Full Review

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★☆☆☆☆

“make the sale no matter what !”

Written on: 14/11/2014 by CarolynRobb325 (1 review written)

I recently had the misfortune to buy a car from Arnold Clarke Vauxhall, on Hamilton rd, Throughout the transaction I was led to believe that I qualified for the £500 cash back deal that was currently on offer, this was the main reason I decided to buy new instead of a low mileage 2nd hand car, never at any time did the salesman inform me that the deal had finished. After the deal wss done the salesman informed me that my cash voucher would be sent out by Vauxhall a at the end of the month. I… Read Full Review

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★★☆☆☆

“Not Customer sevices”

Written on: 14/11/2014 by MatiasRandall (1 review written)

I have been waiting weeks for a call back from customer services and every time I phone to enquire on an update all you get is the person dealing with this is off today or on holiday. CUSTOMER SERVICE AND SATISFACTION NOT GUARANTEED should be the logo. They pass the buck to the branch and blame them for the delay in paperwork. Sort out your internal problems and satisfy your customers. It`s easy to sort out a problem and if any customer service training is required I am willing to assist if it… Read Full Review

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★☆☆☆☆

“Worst dealer ever”

Written on: 03/11/2014 by Kevee77 (1 review written)

This is the worst car dealer in Scotland my partners mother purchased a range rover sport from the langstracht branch in aberdeen the dash board lights are like Blackpool illuminations with warning lights coming on every day after paying 20 thousand pounds the car is falling to pieces and has finally packed after only 7 months when confronted the door was shut in her face there is nothing good about this  garage … Read Full Review

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★☆☆☆☆

“Shockingly dishonest beware! ”

Written on: 02/11/2014 by DLM01 (1 review written)

Heard many horror stories about AC but became tempted by the competitive price. Saw a Nissan Qashqai over in stoke on Trent which is 60 miles away from where we live. We left a deposit over the phone as it's what we had been looking for for a while. We were told it was in very good condition ex mobility no marks on the car no obvious signs of any damage. I asked for alloys to be checked for scuffs etc was reassured all was well. Arranged child car, husband got up early from nights and we made… Read Full Review

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★☆☆☆☆

“worst garage ever in 38 years of buying cars”

Written on: 31/10/2014 by JohnathanMedina (1 review written)

Bought car back in January 2014 from St Helens Branch 30 Month old Corsa 13,000 mile full service history(?????) On delivery missing wheel bolts others lose and mystery damage to front wing and indicator also over charged on RFL Garage eventually rectified and gave 2 years free serving as compensation for putting my life and family in danger with risk of losing a wheel or more Last week having only covered less than 2,000 since purchase Auto gear box has developed a fault called help line… Read Full Review

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★☆☆☆☆

“DISGUSTED - VW LINWWOD AND MR CLARK SUCK!!”

Written on: 27/10/2014 by JustwanttogetwhatIpayfor (1 review written)

Serviced car at VW Linwood, who failed to notice that the caliper would fail and jam on my brakes in the next 20 miles. On calling the AA they noticed with the use of a torch through the alloys that the brakes discs and pads did not match. Something that Arnold Clarks 4 point physical brake check that was clearly ticked on the service failed to pick up on. I do not believe that my brakes were ever checked! Since then both Arnold Clark and VW have refused to take ownership and I am in the… Read Full Review

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★☆☆☆☆

“Shocking service, no duty of care!!”

Written on: 25/10/2014 by Esperanzap3 (1 review written)

Bought a 13 plate vauxhall astra in April this year, it was 10 months old. I had a poor experience once I handed the money over for my car and complained at the time but received a very poor response from the manager. We were told it had features we later found out it didn't and they just stated it wasn't in the small print!!! Are we not supposed to be able to trust a sales person, obviously not! Now, not 6 months later, there is a problem with the car and this is now a safety issue. The… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 20/10/2014 by Madalynn98 (1 review written)

Warrington Arnold Clarke- absolutely useless, would not recommend and will most definitely not be going back… Read Full Review

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★☆☆☆☆

“UTTERLY SHOCKING!!!!!!”

Written on: 15/10/2014 by Wyliehatesarnoldclark (1 review written)

Bought a brand new Toyota Aygo from Arnold Clark mount vernon and in the 6 months I've had the car it's constantly been in the garage getting fixed!! Of the 7 times it's been in the garage , I had to get the 911 vehicle out 3 times due to the car failing! Now that Arnold Clark have realised their aren't competent enough to repair the car , they are refusing to answer any calls or even talk to us regarding the car. It has got to the point where we are now involving our lawyers and the finance… Read Full Review

Kells07's Response to Wyliehatesarnoldclark's Review

Written on: 15/10/2014

That's shocking!! Once they have your money they are not interested. I definitely won't be buying from Arnold Clark. Thanks for the heads up!

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Ectothermva's Response to Wyliehatesarnoldclark's Review

Written on: 16/10/2014

Wow that's awful customer service!! When you buy a new car you expect everything to be okay! If you get a wee problem then you expect it to be fixed immediately!! If the problem persists then surely the car should be taken back and a courtesy car given until a BRAND NEW (with no problems) replacement is ready for collection?? Simples!!

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Wyliehatesarnoldclark's reply to Ectothermva's Comment

Written on: 16/10/2014

I completely agree with you but arnold Clarks response to that is , that's why you have a 5 year warranty!!!!! The car was just in there on Friday to get new spark plugs and a fuel injector module 3 this time, which by the way still hasn't fixed the problem and was told a curtesy car wouldn't b available for another 3 weeks!! Of the past 7 times the cars been in the garage, I only got a curtesy car once for the last 2 days of which they had my car for a week!! I'm utterly disgusted with Arnold Clark , I regret the day I ever walked into their showroom!!

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