Arnold Clark Reviews - www.arnoldclark.com

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Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com
Arnold Clark www.arnoldclark.com

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Latest Reviews

★☆☆☆☆

“warning go elsewhere.”

Written on: 21/07/2017 by Johnsontn399 (1 review written)

firstly look at the front page star ratings. got it? does that not say it all about this shabby,poorly run company? let me tell you about our experiences. found a car we liked on ac website. only trouble was, it was in Scotland.we live in Yorkshire. enquired.salesguy states the car was indeed, in pristine, unmarked condition.£18k,18 months old. they even had there tech guy?????????e mail me a very poor quality video of the car.now we know why. because the vehicle was not part of the… Read Full Review

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★★★★★

“Purchase of nissan micra”

Written on: 20/07/2017 by blackladyvan (1 review written)

I got my little jem of a car from the Stourbridge branch, my budget for a second hand car was at the lower end of the market, but wow, I got a real nice little car for the money, all the staff I came into contact with are nice people and down to earth. Test drove the car on the Monday, all the paper work was done in a flash, and was able to collect my car on the Tuesday, great service. I also got the feeling that weather you spend 5k or 25k you still get the same good treatment. This dealership… Read Full Review

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★★★★★

“i went to arnold clark chesterfield to buy my car .the...”

Written on: 30/06/2017 by tammyarthur (1 review written)

i went to arnold clark chesterfield to buy my car .the saleswoman was very nice.i traded my car in for the price they offerd over the phone no problem.she just took a look at my car and milage no problem did deal car i got is perfect she even took me to petrol station to fill up dont forget this is arnold clark chesterfield no other… Read Full Review

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★☆☆☆☆

“Denial and terrible sales tactics. ”

Written on: 27/06/2017 by Steve4bs (1 review written)

I had the aim to trade in my 59 Insignia some time ago but had to sort out paperwork and in that time the MOT had expired but I didn't think it would make a huge difference on the trade in value, at the very worst it would be the difference in whatever a service and MOT would cost. My father and I went into Arnold Clark Citroen in Linwood, Paisley to see about a Ford Focus. Met with the sales guy and we talked about the Focus and then I explained the situation with my car and lack of MOT. Him… Read Full Review

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★☆☆☆☆

“Rubbish after sales”

Written on: 24/06/2017 by Wood381 (1 review written)

All I can say is I pray ,that you don't have any problems with your car ,that's when the fun starts ,nobody wants to know ,you get banded from plller to post ,their after sales is a shambles, and a disgrace to the car industry.Any potential buyers ---stay clear… Read Full Review

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★☆☆☆☆

“Wont buy ever again from here”

Written on: 21/06/2017 by K1mb3rl3y (1 review written)

As soon as i got my car just drove round corner front light went out , couple days later my car felt like it was about to pack in driving yp a hill it was a engine fault , now car has been pullin very bad to the side when braking could have been killed i have 2 children and am also pregnant ,back brake light out, when i went to view car had no scratches but when i took it home noticed was scratched bad on passenger side must have been when they had moved it for me to get ready to take home, car… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 20/06/2017 by Carolinegilchrist (1 review written)

I was sold a car in 2015 within 15 hours while driving with my newborn the car completely cut off taking me into the side of the road as the steering locked luckily the oncoming traffic noticed this and avoided a collision! I had the vehicle in my possession for roughly 6-8 weeks yet only drove it 4 times due to being completely unsafe and unroadworthy I was forever in a curtesy car! I made numerous complaints and expressed I wanted to return the car it was agreed they would swap that car for… Read Full Review

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★★★★☆

“Generally fine”

Written on: 13/06/2017 by Chaim417 (1 review written)

I've read all the horror stories but they were generally fine. Decent cars at a budget price but the thing that REALLY put me off was the constant phone calls (25 in two days). I already wanted to buy the car - I told them that - but the calls were relentless, absolutely relentless. The car itself has a couple of minor issues (to be fair - I bought it over the phone) but I'm getting them corrected at my own cost and timeframe since I'm not confident that having them done through AC is a good… Read Full Review

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★☆☆☆☆

“ripof”

Written on: 13/06/2017 by Noe1953 (1 review written)

had car just over 6mths found out rear brake discs needed replaced .went back to clark.s and was told they would change them and on goodwill on there part i would only pay 25% working out at nearly £95 .so said ok go for it .just happened to visit another garage with my van and was talking about car and was told both disc.s and pads could be done for £140 so rip of clark.s where saying it would cost around £400 good job never went back .would rather pay £140 full then pay ripof clarks £95… Read Full Review

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★☆☆☆☆

“Shoddy Service”

Written on: 07/06/2017 by YASH17 (1 review written)

Took my car in for a routine service to Arnold Clark Livingston, headlamp need replaced, picked the car up the next day and headlamp not replaced. Called Arnold Clark Livingston and asked if this was part of the service, was told "yes" and was told all my lights have been checked and "ticked" off as working. Clearly NOT! I seriously doubt they even looked at the car. Have been ripped off from them before, nothing ever seems to be covered by their service plan. DONT take your car there for… Read Full Review

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★☆☆☆☆

“Avoid at all cost.”

Written on: 05/06/2017 by Downeyen59 (1 review written)

Had nothing but problems since picked car up. Been back to garage over e0 times with same fault with leaking water.they say they have fixed which is funny as I am having to fill water up every 4 wks, Arnold sharks say that is normal. Spoke to customer care who don't care and basically telling me to get on with it, have said will take legal advice and been told to bring it on. This company are happy to take your money but are selling cars that are not up to the job. Avoid at all cost but if you… Read Full Review

Robren's Comment

Written on: 13/06/2017

I am in the same position, Rejected a faulty car took it back but struggling to get my £25000 cash refunded. Legal action inevitable. Just to add the car was brand new.
Full review to follow.

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★★★★★

“Happy”

Written on: 01/06/2017 by PatrykWhitburn (1 review written)

I bought my Picasso in january and had view problems.Gived my car to Cittoen Arnold clark and first time didnt get sorted but I was contact Arnold Clark customer service and they view again as my warranty was expired.Customer service contact me with full support and they arrange me appoitment again and my car get repaired.I would like tell thank You to all customer service staffs as my bill was very high to get car fixed but Arnold Clark decided to sorted out as I'm very long customer and it… Read Full Review

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★☆☆☆☆

“Not again”

Written on: 29/05/2017 by Brown63 (1 review written)

When looking for a new car wasn't going to go back to Arnold Clark as had a bad experience with them a few years ago,thought I would give them another go bought a car from them on the 4th of May noticed a crack on the front bumper took it back today not prepared to do anything the car hasn't been anywhere for anyone to have knocked it like they have suggested really upset don't even want the car anymore so unhelpful.I now am left with a car I paid over £11000 for only a year old will never buy… Read Full Review

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★☆☆☆☆

“Disgusting Pressure Tactics”

Written on: 20/05/2017 by Wentworth177 (1 review written)

Sales guy took price down to a cheaper quote however his demeanour was appalling. firstly took us out to look at the car only to huff at us asking if we could look inside (he hadn't brought the keys!!!) any questions we asked he wasn't willing to commit i.e engine size. He then proceeded to stand at his desk whilst we sat down! gave us his best price and told was for only here and now. I wanted to think about it to the next day to be asked why??!!! in the end we found out that he also lied that… Read Full Review

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★☆☆☆☆

“Dont buy from them”

Written on: 09/05/2017 by ngButler290 (1 review written)

Nice until they get your money, bad customer service.. wish I'd have gone elsewhere to buy a car… Read Full Review

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★☆☆☆☆

“sharks”

Written on: 02/04/2017 by Zander405 (1 review written)

We were sold a car not fit for purpose, we have had car approx 6 weeks but in that time the car been in more time for repairs than with us,we had the car for just over a week noticed problems took it back had to in for weeks jobs carried out got it back less than week and now found other fault has to go back again they have found other job thats needs doing,you like to think they would be falling all over themselves to make us feel like they understand the effect this has had on us as a family… Read Full Review

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★☆☆☆☆

“NEVER EVER go to Arnold Clark ”

Written on: 31/03/2017 by hamster9999 (1 review written)

By far and away the worst experience of my life !! Ordered a new Mazda 3 Sport Nav, we identified a car on the AC website the dealer couldn't find it (I wish we had ended the AC association there !!! (Birtley Branch - Newcastle), told by dealer to enter an online code and everything will be automated - got home, did as instructed, code rejected !! Back to dealer who scratched his head for several minutes and attempted to enter the code himself in the dealership - code rejected !! Ohh, another… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 31/03/2017 by Loomis399 (1 review written)

Having bought a second hand car with 8000 miles on the clock I though that I would have no problems whatsoever. My husband hit one small pothole and all of a sudden they are charging me £300.00+ to get it fixed. Phoned my regular mechanic and he said there is no way that this damage would have occurred hitting a small pothole.Give the guys their due at the branch as the sales team took the hit and managed to reduce the cost to £50.00. However dealing with arnold clark customer service is next… Read Full Review

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★★★★★

“Great Service all round ”

Written on: 16/03/2017 by Phoenixc323 (1 review written)

I recently purchased a 2013 Audi from the Seat branch in Newcastle - The service and advice i have recieved has been excellent, the salesman was always on hand to answer any questions that I had, the car has no issues other than a mark on the rear bumper which they have agreed to repair at cost price, after buying cars from supermarkets and evans halshaw I have been pleasantly surprised and impressed with the team at Arnold Clark… Read Full Review

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★☆☆☆☆

“ man sales rep!”

Written on: 06/03/2017 by 172Hickman (1 review written)

Treating Women and young girls like they "dont have a clue about cars or anything for that matter. Wouldnt give them another penny or recomnend them to anyone service was terrible and after sale you must be joking dont give a monkeys about you once youve signed the cheque. Lost a potentiely great customer thanks to the sales rep.!!… Read Full Review

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