Bud Shell Ford, Kennett, MO Reviews

On average, people found this review very helpful
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Good Points: None!

Bad Points: Great Liars,threatening,ignores customer complaints,deceitful,greedy rip off artists.

General comments: Bud Shell Ford of Kennett, Mo knowingly sold my husband a horrible car. Thanks to a $10,000.00 bank loan (which we will be paying on for years to come)they were paid in full by cash, a total of over $9000.00. We were assured by the salesman that it had never been wrecked & was a "good car". It began giving us problems upon the 1ST DAY and has costs us well over an additional $1000 replacing parts. On the 3rd day of ownership we had already had two different problems with the car, and my husband called the salesman to say that we wanted our money back. -This was during time alotted for the lemon law-The salesman stated that would be "jumping the gun" and again assured us that Bud Shell would fix ALL the problems with the car. Next problem was less than a week later, and it was the transmission - this is when they started backing off from their promise. They had the car over a week, charged us $100 for "fixing" it, and refused to supply us with a loaner or even a rental. While driving it back home we noticed the noises and jerking were still present. I called them when we got home and spoke with someone who identified himself as the store manager, to let them know that the car still was NOT fixed and we were getting tired of the treatment we were recieving. I demanded that the car be completely fixed or for them to give us our full refund immediately. He told me that since we've had the car "for so long", the best he could do was to fix the car and give us a discount on the work that needed to be done by waiving the labor fees. I asked what the price would be and he said that he would need to ask one of their mechanic's and would call me back in about 15 minutes with an estimate. Not even a full minute had past when my phone rang. Instead of the store manager, it was the store's owner. He was very rude and told me that he was NOT going to allow the car to be refunded, would not allow the car to be fixed without us incurring the total fees and was not going to waive any of the labor fees. He then told me that if I wanted the car fixed then we needed to take it to a repair shop instead of bringing it back to them. I told him the car should have been fixed before they sold it to us , he responded to this by simply hanging up! I then decided to look up the price of the car on Kelly Blue Book. Due to its condiction (fair),the price that the car's value was listed as was only $3310.00! This is the amount that a dealership's price should have been on the car, not a privately sold car!
We have had at least 10 problems with the car thus far. After the transmission they refused to fix anything else. One of the problems was some type of wire, the mechanic we had to hire to replace this let us keep the old wire, and pointed out that it's mangled up beyond repair. Apparently Bud Shell didnt care enough to replace it, so they wrapped it from top to bottom in BLACK TAPE! I emailed them a total of 3 times over the course of late October through late November asking & then demanding they take the LEMON car back & return our money promptly to us. They completely ignored my emails. Upon the 3rd email, I sent a list of all the debts the car has costs us thus far, it exceeded $11,000. I demanded that we recieve a check in the total amount and for the car to be off out property by the end of the week. This is when the store manager decided to show some concern, he called my husband- not ME, and told him that I have been sending emails about the car that they have printed out and stored, that they were NOT going to do anymore work on it, and if I email/call about it again they will SUE me!!
On April 5th, the store manager again called my home and spoke with my husband instead of me. He stated that he has found another complaint I filed on them and again threatened that he was going to sue me. My husband did not tell me who it was until their conversation had ended, but I was on the other side of the room during their conversation and could clearly hear what Larry was saying because he was yelling so loudly at my husband.
I will continue to file reports on our experience because I feel the store manager is simply trying to scare me off from letting the truth be known, and it isnt going to work.
The last time I spoke with a rep from the BBB, he told me that he had called the owner, and the owner told him that they offered us our choice of another car from their lot - That is also a LIE!! Thanks to Bud Shell's greed and deciet, we are in debt and stressed out to the max. Because they denied us a refund during the alotted time, by lying to us no less, I feel they should have to give us the refund plus all other expenses that continue to derive from the car they pawned off on us. At this very moment there are problems with the car which we cant even afford to have looked at. DO NOT LET THEM RIP YOU OFF TOO!!