Payless Car Rental Reviews

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Payless Car Rental
★☆☆☆☆
1.2
From 1 review
10.0% of users recommend this
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  • Customer Service

  • Value For Money

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“Overall experience- Payless Kerry Airport Ireland”

★☆☆☆☆

written by on 04/01/2024

The customer service at Kerry airport was terrible. The car hire cost was £256 pre-paid. When picking car up I was asked to pay an additional 500 Euros for insurance and fuel. This is a complete rip off - so I asked for the hire to be cancelled and the pre-paid amount to be refunded. They said I would need to take this up with Avis/ Budget despite all documentation being on Payless headed paper. They didn’t like any questions being asked and were very vague about the insurance cover - lots of ambiguity and no set / displayed transparent tariffs. Payless are exploiting their position and local staff clearly gain from extortionate additional charging probably on commission basis. Avoid using this company.

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