Tried payless for the first time because their prices were the lowest. Aside from Customer service being slow - they offer a bare bones car rental service. Make sure you have your third party liability insurance card as well as collision damage waiver from your credit card co. and you can avoid any additional charges. Make sure you inspect your car for all prior damage and report it prior to renting to avoid any future charges. Remember being the cheapest usually comes with less service so don't complain as the staff are probably paid a low wage.

We just rented an economy car from Payless in Denver. This company seems to have very different service and reviews depending where you go but in Denver they are excellent. Bus arrived quickly at the airport, service was quick, we got a new car that worked perfectly. I bid for a low price on Priceline and then declined CDW and insurance because I had both extended on my home car insurance. One small point to note: the additional driver cost is lower if they are your spouse - this is written in the small print but the person at the service desk didn't know it and it had to be pointed out... but he honoured it. The reviews here mean I would be careful before renting from Payless at other locations but I wouldn't hesitate to rent from them in Denver.