Payless Car Rental Reviews

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Payless Car Rental
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Latest Reviews

★☆☆☆☆

“DON't USE THIS COMPANY!”

Written on: 01/08/2015 by OrrieM (1 review written)

In Albuquerque I booked a car from Payless for $41 a day for two days. The estimated total online was about $90 with taxes. When I got to the airport, I changed my rental to one day at $41. But the next morning I called to extend it one day and received a message saying they would call back in 15 minutes. They did not call back, when I called again I got the same recording. Naturally, I assumed the second day would also be $41, since that was the advertised amount for the car, and that was the… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 21/04/2015

Booked a vehicle online and when I went there they never had the vehicle. I was forced to upgrade or have no vehicle at all. They charged me the extra money on my credit card. I have asked for a refund on just the extra money and they refused. They are the worst company I have ever dealt with. Customer services is terrible and they do not help at all. DO NOT RENT from them… Read Full Review

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★☆☆☆☆

“FAIL at West Palm Beach”

Written on: 21/03/2015 by Daley149 (1 review written)

Arrived 3 hours early for reservation. it took them ONE HOUR to tell me they would not rent me a car early. Never again and no AVIS or Budget either, TRY SIXT at PBI--had great experience there… Read Full Review

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★☆☆☆☆

“Sign up prepaid deal then "NO Car" and got downgraded...”

Written on: 06/02/2015 by jacquesdegaulle (1 review written)

First time use Payless, prepaid them for a fairly nice online deal...but end with disaster. First, when pick up the car at our reservation time...there is no "full size" car. Then we got offered an Medium size car instead. Wife was complaining, Payless get less.... Drive back to Airport for exchange...yeah...Camry. But the freshener they chose is really horrible. ( Cheap...cheap...cheap smell. ) Well, there is a Jeep smells not that bad....Sorry, it gonna cost you $11 per day additional… Read Full Review

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★☆☆☆☆

“$350 per day for an economy class car?!”

Written on: 02/02/2015 by AvahSharpe (1 review written)

Rented a Versa from their San Diego office - a black car in a very dark parking lot. Found a dent above a front tire the next morning. They charged me the rental fee of $70-something for 3 days, plus put a $250 charge on my credit card for my deductible. They never contacted me directly afterwards though they said they would the next week. Two months later they tell my insurance company that the repairs will be $1800; the car had many additional miles on it and the repairs specified shouldn't have… Read Full Review

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★☆☆☆☆

“took 2 hrs to find office, ”

Written on: 29/12/2014 by Putnam73 (1 review written)

Directions and distance from airport took almost 2 hrs, not exaggerating to find office. l was charged an additional $50 for a $6 hwy toll charge that occur when l mistakingly got on the wrong hwy exit. This company should be called Paymore.. The Shuttle driver was the only hospitable empoyee. Had to climb stairs to entertheir office, no wheelchair access. Never again… Read Full Review

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★☆☆☆☆

“Hacked Credit Card to bad no Refund for you!!”

Written on: 26/10/2014 by Jeff1177 (1 review written)

Prepaid online on July 13, 2014 for a car to be picked-up on Oct 1, 2014 and returned on Oct 4, 2014 for $86.85. Prior to picking up the car my VISA used to make the reservation was compromised; Visa cancelled the card and asks that I destroy it. Due to this I was unable to provide the same card at pick-up. Payless refused to honor this contract and stated they couldn't cancel or give me credit, I would have to call Corporate, which I did, but they said due to I didn't have the same credit card… Read Full Review

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★☆☆☆☆

“Confirmed reservation but no car”

Written on: 26/08/2014 by fieldsmc (1 review written)

Warning!!! Do not use the following for a rental car reservation: Payless Car Rental, Montreal Airport (457 Michel Jamin Road) Airport RentalCars.com (the online agent) FlexRez (the aprent company of AirportRentalCars.com I believe) On Friday evening August 8 I arrived in Montreal at the proper time with a confirmed Payless Car rental reservation. Both Payless and FlexRez confirmed the reservation during ensuing discussions. Why were there ensuing discussions? Because there was no… Read Full Review

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★☆☆☆☆

“Cheating stealing ”

Written on: 20/08/2014 by Uridavidzon (1 review written)

I booked over the internet a car is Costa Rica. The charge offer was Appox. 150 $ per 8 days. But the charge you 69 $ per day for insurance. The final cost was 675 $. They take adavantage of the situation that you have just lended,you wanty to start your vecation with your family and you are already out of the airport. I was not alone several other customers faced the same expriance. The claim was that I should have read the small words. I did try before I booked. I assume that it hidden so… Read Full Review

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★☆☆☆☆

“Bad Experience”

Written on: 12/08/2014 by Cruz337 (1 review written)

Rented a car at Denver Airport. We had to wait about 30 minutes to get to customer service to get a car (there were ONLY two customer service reps). First car was ok, got down the road..warning message that car door is ajar. Took this car back, next car was an upgrade (SUV), the doors would not lock...took this car back, the third car was ok it ran. All of the cars we got were not cleaned. The inside was not cleaned. They only ran the car through a car was. The last car smelled of smoke… Read Full Review

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★☆☆☆☆

“Worst rental experience ever!”

Written on: 30/06/2014 by Carliev49 (1 review written)

I rented a car from Payless/Dooley in Dublin on 26-28 June online, since they offered automatic transmissions and what I thought was a good price. We got to the airport and waited 40 minutes for the shuttle. They had one man not only running the shuttle, but also getting all the passengers' paperwork and cars for them. We formed our own line to unload bags. The man who processed my paperwork informed me they were putting a $3,000 hold on my credit card for insurance, although I had a letter… Read Full Review

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★★★★☆

“Payless can be better BUT YOU GET WHAT YOU PAY FOR”

Written on: 04/06/2014 by Danika1990 (1 review written)

Tried payless for the first time because their prices were the lowest. Aside from Customer service being slow - they offer a bare bones car rental service. Make sure you have your third party liability insurance card as well as collision damage waiver from your credit card co. and you can avoid any additional charges. Make sure you inspect your car for all prior damage and report it prior to renting to avoid any future charges. Remember being the cheapest usually comes with less service so… Read Full Review

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★☆☆☆☆

“PAYMORE ... WAY MORE”

Written on: 02/05/2014 by klSchmidt1 (1 review written)

STAY AWAY! STAY AWAY! STAY AWAY! 1) They are not cheap. Charges on top of your rental rate (not including insurance) will be 50% of the rental rate! ... Airport based rental companies are 30% more. It makes Payless' cost the same or higher! 2) Bait and switch .... was supposed to be unlimited KM, told only 200 when I got there. 3) Bait and switch more. Was told it would be $38/day including taxes on the phone. Was $47 when I got there. 4) FRAUDULENT DAMAGE CLAIM. I was shown the car at… Read Full Review

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★☆☆☆☆

“Beware of payless”

Written on: 19/04/2014 by TrentonMaldonado (1 review written)

I made a reservation for a car to be used in San Antonio Texas at orbiz.com, it was for 3 days for 178dlls, ended up paying more than 330 dlls for the hidden fees not disclosed by payless at the counter. At the time of rental i showed the counter man my insurance, he distracted me and made me sign gor an additional insurance which cost 24.99 per day that i didnt need. Beware of this company they're good at ripping off people… Read Full Review

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★☆☆☆☆

“Paymore not less”

Written on: 27/10/2013

Same as everyone else about Payless Car Rentals. These guys are modern day bandits. Charm/smiley counter staff, sly underhand secretive process, fees and charges added even though verbally declined numerous times, signed refusal forms completed but do not get a copy and no one can produce them again. Final charge $274.77 original registration confirmation with CarRental.com $119.78. USA must be proud of them. Hope AVIS who now own these guys clean this practise up or I will avoid AVIS and… Read Full Review

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Humerbird's Comment

Written on: 07/03/2014

I too wish I had read reviews. Got a killer deal through CarRental and then ended up paying $208 more due to the additional insurance. I'm currently trying to that reimbursed but have a feeling I have learned a very expensive lesson.

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★☆☆☆☆

“Payless Car Rental San José Costa Rica”

Written on: 27/08/2013

When we came to the office all the trouble started. They told us we could use a Maestro card, so we didn't bring cash. Guess what, not accepting Maestro. We had to search for an usable ATM for more than an hour before finding one. If we knew we couldn't use our card we would have brought the cash from home, saving an hour of useless searching. When we came back to the office we saw other people driving away in our car. We got an "upgrade" which meant an older, bigger car which consumes way more… Read Full Review

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★★☆☆☆

“You end up paying more than other luxury car rentals”

Written on: 25/08/2013 by Ibrahimsobhy (1 review written)

I live in Quebec and I rented the car from Montreal site to visit Quebec city with my family. It was the cheapest price (great) and it says unlimited mileage (great). When I finally found their place ....the gelteman told me that for local rental (people from Quebec) it is 200 km. If you are not from Quebec you have unlimited milage within the provice (if you go to Ottawa you are done!). Finaly with the extra fees I ended up paying much more than if I would have used big names with REAL… Read Full Review

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★★☆☆☆

“Terrible Experience at SFO Outlet”

Written on: 26/04/2013 by honig (1 review written)

There's a lot to dislike about Payless at SFO. I can't imagine ever using them again, cheapest vendor or not. To start with at SFO their agency is about a 15 minute bus ride away from the airport, adding about 30 minutes to the time to get your vehicle. That's something I could live with. What was completely unacceptable was their method of pushing add-ons. The car rental industry is generally awful with their pushing junk insurance, tank refills and similar. Payless brought this to a new… Read Full Review

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★☆☆☆☆

“Ripoff, Payless Car Rental-Sky Harbor, Phoenix”

Written on: 03/04/2013 by Noitisnot (1 review written)

Quote of $268 went to $710 at pick-up. Must purchase their insurance, $250 deposit. Car upgraded, smelled moldy after spray wore off. Unable to get deposit back, returned with full gas, cleaner than before, no wrecks, mileage within range and on time. Customer service agreed, but no $. Next stop: Attorney General of Arizona, this is a racket. I would rate them no stars… Read Full Review

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★☆☆☆☆

“Payless- Not worth the "savings"”

Written on: 11/03/2013

1. They did not charge us the rate as it was confirmed by Priceline. 2. Then Payless charged us $8.95 a day in addition for third party liability insurance. They said it was mandatory to be insured for $2 million and that our insurance only covers up to 1 million (we had car insurance statement the the insurance card with us). This was not mentioned in priceline's web site at all. 3. We picked up a car at 10pm. The light on parking lot was very poor. The car was dirty. Nevertheless, my husband… Read Full Review

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