HSBC Credit Card Reviews

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★☆☆☆☆
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HSBC Credit Card
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Latest Reviews

★☆☆☆☆

“Reward points don't pay out like they used to”

Written on: 19/02/2014

Cash back rewards and customer service used to be good 3 years ago. Things have change for the company. I used to get my cash back rewards within a week or two. Now they say 10 weeks and still haven't pay out. It's almost 3 months now and they have to track something that was not done. I think they don't want to pay out. I have stop using the card since they don't paying out the rewards like they used to. I would suggest people will do the same until they payout like they promise. … Read Full Review

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★☆☆☆☆

“WORST BANK EVER”

Written on: 22/11/2013 by Respecteveryone (1 review written)

After HSBC cancelling online access at hsbccreditcard.com, I have spent hours (6 different calls, 25 - 70 minutes each call)trying to get online access through their new website. Each time they promise to send new passwords via mail which have never arrived. On top of that, there was several fraud charges on the account that HSBC caught, cancelled the card and issued a new replacement card. Seems like a good system, until the fraud charges were transferred to the new card, and months later the… Read Full Review

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★☆☆☆☆

“Just managed to get worse - online payments”

Written on: 20/09/2013 by alfonsol (1 review written)

Unbelievably bad card, gets blocked all the time, when you cancel it it can take weeks to get a new one, and the customer service people are incredibly polite in a wooden, reading from a script in India sort of way, but unbelievably unhelpful. They just upped the ante by sunsetting their old website, hsbccreditcard.com, and forcing you to use their primitive banking website, us.hsbc.com. If you had an old checking account at HSBC, you can add the account to that website, but unfortunately… Read Full Review

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★☆☆☆☆

“Very terrible customer service loyal customer no more”

Written on: 24/04/2013 by rustic417 (1 review written)

The customer service is overseas so hard to understand when you get someone in the states they must be under paid because they were very rude. when asked to speak to a supervisor got voice mail and never got a response. sent an email and got a generic letter saying they strive to have great service nothing about my situation. have been a loyal customer for a very long time fed up and cancelled my account. and by the way if you make a payment they can hold it for several weeks even though it… Read Full Review

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★★★★★

“HELP AND INQUIRY”

Written on: 22/03/2013

please add bank statements for digital cAMERA… Read Full Review

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★☆☆☆☆

“rip offs”

Written on: 18/03/2013

pay insurance on your card monthly its a joint account then when you go to use it they say your not covered the other name is the one covered what a rip off… Read Full Review

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★☆☆☆☆

“HSBC bank is not responsive to my dispute”

Written on: 19/01/2013 by sopen (1 review written)

My bank HSBC is not responsive to my dispute. What can a consumer do? Please help. On Nov. 9,2012 while I was on a Mediterranean cruise I set out to buy a carpet of 5 feet by 7 feet and clearly told the merchant in Turkey. The merchant represented to me that the carpet I like was 5 feet by 7 feet and cost US$1,700. I bought it with my HSBC Mastercard and while I was signing the paper work the carpet was packed. Two days later, I open the package to look at the carpet and I realized that the… Read Full Review

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★☆☆☆☆

“Allegation of LATE PAYMENT for their late courier delivery”

Written on: 17/01/2013

would like to share with you my disappointments about the service of HSBC... beware on their " late deliveries" of billings, that it might be loaded on you as your shortcomings. This is to express my disappointment on your service with regards to your allegation on my account as LATE payee. These happens twice and i am now sending this to your management about your inaccurate findings on the loophole about your LATE COURIER in sending the bill. Last January 3, 2013, about 7 pm, i found a… Read Full Review

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★☆☆☆☆

“High Interest, Low Customer Service ”

Written on: 21/11/2012

I am a HSBC Credit Card holder for almost (1) one year and 8 months. During my first year in using the card I can pay the dues on time in full but there was a transaction credited to my account ( a purchased I did not know ) in which I did not recognize. The said transaction is a purchase of grocery item and dining fee indicated on my bill. Upon checking my statement of account I immediately call the customer care hotline to inquire about it and surprisingly all they can say is they will… Read Full Review

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★☆☆☆☆

“YOUR SECURITY WILL BE COMPROMISED”

Written on: 16/10/2012 by MELI (1 review written)

HSBC is the credit provider for CAPITOL ONE AND ORCHARD BANK. In August we had an unauthorized charge with Capitol One( which is one of HSBC'S) ; which they took care of within 1 hr and my account was cleared. 3 months later Orchard Bank ( also another of HSBC'S) another unauthorized charge, but hey it gets even better... it was both online purchase and through Walmart.com; now you may say it's walmarts fault BUT understand it was credit on our name through 2 different credit card company's but… Read Full Review

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★☆☆☆☆

“After 8 years, they were ridiculous”

Written on: 26/09/2012

8 years since I have had a credit card with them. Hundreds of transactions. All well until for the first time, I was unhappy with a digital download I had bought for about 20 quid, an audiobook advertised as 14 hours. It was 9 hours long. I complained to the seller, no response. I started a chargeback with the credit card issuer, sent them all the online receipts, instructions as to how to view the product, the sales page. HSBC 's response was incredibly unhelpful, they never complained to the… Read Full Review

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★★★★★

“card decal ind ”

Written on: 21/09/2012

i am warking kotak mhindra bank no loan no civil diffilt but hsbc is saying your card is declined Nat verification my resi and office add but card declined… Read Full Review

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★☆☆☆☆

“Just a machine”

Written on: 18/09/2012 by joemerchant (1 review written)

HSBC does a terrible job at identifying risk or customer service. I had a card with them for 4 years with never a single late payment in that time. I maintain a high 700 credit rating. I pay via my banks bill pay and never had a problem until HSBC changed my due date and thus caused two payments in one cycle and the other cycle listed as late. Not only did they stick a late charge, they reduced my credit from 12,000 to $405 (which was the current balance on the account). I phoned them… Read Full Review

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★☆☆☆☆

“What a hassle... HSBC not worth anything they offer”

Written on: 30/07/2012

Have had my card for many years and initially had no problems... I pay my bill off every month in amounts ranging from $100 to $5,000 so didn't care that the interest rate was high after the initial teaser. Then they started declining when we made purchases out of state... try explaining to someone who barely speaks English you are on vacation and would like to still use your card. I regularly make on-line purchases from another country, just one site. They consistently declined this even when… Read Full Review

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★★★★☆

“23 months can't be bad”

Written on: 21/07/2012 by willsalisbury99 (3 reviews written)

Say what you will about the banks, but if they didn't keep offering us all cheap money (in the form of balance transfer cards) I imagine that the country would be in a far worse place right now. With that in mind I am well help with the latest card I've got. 23 month interest free! OK the fee is high (3.3%), but if you've got a Barclaycard (and therefore can't get another) and your an HSBC customer then this a great option. One thing that is crazy is that they aren't very slick at marketing it… Read Full Review

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★☆☆☆☆

“Horribly slow and poor customer service”

Written on: 29/06/2012 by seanpham (1 review written)

I am applying for a Platinum Qantas HSBC visa card. For a premium of 199$ pa, I thought the service would be more "prioritized" than if I am applying for another low fee card. However, I was wrong. For the same amount of time, I had my other bank card approved. And for that amount of time with many phone calls to HSBC and lots of frustration to explain again and again and again to many different operators, nothing has been solved. All communication with this bank is still via "letter"… Read Full Review

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★☆☆☆☆

“worst service ever”

Written on: 09/05/2012

I ran into trouble paying bills and fell a few months behind. I got a job and called them and they asked me to schedule 3 automatic payments over the next three months to get caught up, which I did. The didn't specify that these were additional payments to go with the regular ones, and it made no difference to them when I did get caught up, they still kept my card in suspension, so the automatic payments were for their convenience only. I did everything they asked and then they left me… Read Full Review

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Guest's Comment

Written on: 07/06/2012

I'm getting my money back from the class action settlement. You can find the forms at www.mysettlementclaims.com

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★☆☆☆☆

“Have no idea what they are doing!!!”

Written on: 09/05/2012 by nrainier (1 review written)

I have a motorcycle financed through this company. I moved out of state and needed to re-register my vehicle. I visited the local DMV who requested the lien holder fax a form to DMV showing proof of lien and ownership. This is how many times I have contacted HSBC and problem still not resolved and now previous state is sending me to collections because I cannot resolved issue: 1) On phone 45min+ request proof needs to be sent to me. Take 20 minutes to explain I do not need title, as I know I… Read Full Review

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★☆☆☆☆

“I cut the card and divorsed Best Buy too”

Written on: 08/05/2012

I read the brochure the of my purchase and when the first bill came in the mail. They stated the grace period. I set up to have my bank pay them close to their due date and well within the grace period I read on the brochure. Each month, they billed me an added 25.00 late charge and .12 interest. They told me I have some type of account with them that has no grace period; a first in my 56 years of life. No matter what they say, this is nothing short of stealing from me. I've cut the card… Read Full Review

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★☆☆☆☆

“shady business practices”

Written on: 27/04/2012

A little background first... I have a 720 credit score and I have had this HSBC card for 2 years. I have never been late! I made a payment on 3/29 On 4/3 I was notified the payment was returned b/c the account was closed (which is true, because I had to close it when my purse/debit card was stolen), so I immediately went onto my account and updated the information and made the payment on the same day I received that email. Well, come to find out, they charged me a late fee of $25 and… Read Full Review

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