HSBC Platinum Card Reviews
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From 4 ratings and 4 reviews
25% of users recommend this product
Average Ratings for HSBC Platinum Card
- Customer service
- Value for Money
- Reviewer Ratings
- Overall Rating
4 Reviews For HSBC Platinum Card
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Guest 16th May 2009
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Good Points: None.
Bad Points: Customer loyalty not rewarded/valued. No promotions. Inflexible and unempowered customer service. Makes errors but does not apologise, clarify, or reassure that they would not be repeated.
General comments: 1. Customer Service is very inflexible and not the friendliest. Even with a next-to-excellent score and despite having held their HSBC Platinum credit card for 8 years with payments always made in full and on-time, they would not consider a decrease in my APR. They don't seem to do promotions (0% balance transfers, low rates on purchases etc) unlike other banks. I went overlimit once by GBP12 because payment had taken a few hours longer to hit my account than I expected. I eventually spent 30 mins on the phone trying to obtain an authorisation for the transaction at a restaurant, got quizzed as to my payment history as if I were a lousy payer, and eventually got the transaction rejected anyway. To add insult to injury, they searched my credit file that day and left a erroneous mark saying that I'd applied for a credit card (this impacted my score adversely). I wrote to complain and never received even a word of apology. TERRIBLE service.
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Guest 1st Feb 2008
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The fee although I always pay for mine with Points - 1350 a year which isn't hard to wrack up.... ouch - that's £13500 a year, but then if your a business traveller that's not hard !! Wouldn't have it if I didn't make enough points per annum but having said that travel insurance for me and the family is more than £80 for a multi trip and the policies aren't as good elsewhere...- Read Guest's review (82 words)
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baz2008 11th Jan 2008
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Free Extended warranty on white goods (These cost normally 10 - 20% of the value of the goods purchase - up to 3 items can be insured per year (Not bad for a £30 fee)
1 Point per pound (Save for vouchers or annual fee rebate)
Interest rate 16.9%
Travel insurance offered for £70 (You can get it cheaper elsewhere)- Read baz2008's review (65 words)
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XX
15th Jun 2005
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My husband had an HSBC credit card for years, and he was charged 75 pounds annual fee every year. I was laughing, why anyone would anyone pay HSBC such fee while so many other credit cards offer for free. He dropped it eventually, together with the points collected.- Read XX's review (54 words)
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