MBNA Platinum Plus Card Reviews

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★☆☆☆☆
1.2 / 5
13% of users recommend this
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  • Customer service

  • Value For Money

Summary

The MBNA Platinum Plus is proving quite a popular credit card at the moment, but should you get one? Read the reviews to help you decide, then you can use the link below if you wish to sign up for one. If you already own an MBNA Credit Card, Platinum or otherwise we would love to hear what you think of it.

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MBNA Platinum Plus Card
MBNA Platinum Plus Card

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Latest Reviews

★☆☆☆☆

“DON'T GO NEAR THEM”

Written on: 07/06/2014 by AliciaHampton467 (1 review written)

offer great deals but they EST interest is lower then they say, then they charge you when you go over you limit then they take all your deals of you… Read Full Review

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Foyezmiah's Comment

Written on: 30/08/2014

That's the same with all deal credit cards you have to stay within your limit and pay on time to keep any offers they give its in the terms and conditions

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★☆☆☆☆

“Terrbile service”

Written on: 24/05/2014 by Jamal32 (1 review written)

Patronising staff. I'm also totally shocked that I can't choose how much I pay off each month by direct debit. MBNA will only let me pay the minimum amount each month!! Loan sharks!!… Read Full Review

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★☆☆☆☆

“suspension of services”

Written on: 24/05/2014 by flinty66 (1 review written)

took 3 weeks to respond to a complaint! came back with a load of rubbish on the response, the biggest regret i have ever had is taking this card out. they did not explain if i refused to take an interest hike thay would suspend my account! evidence of what is wrong with the greedy banking system. now my credit is perfect score on the same system they use but they are still coming up with another rubbish excuse. its just pure greed on their part. cant wait to part company with them. been with… Read Full Review

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★☆☆☆☆

“Appropriate for a USA bank I suppose”

Written on: 17/05/2014 by maximusvi (1 review written)

I was offered an increase on my credit limit by MBNA and then told I didn't qualify despite missing no payments or exceeding my credit limit. Idiots !… Read Full Review

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★☆☆☆☆

“do not take their card they are 0 at costumer service.”

Written on: 19/04/2014 by Willoughby1975 (1 review written)

do not take their card they are 0 at costumer service… Read Full Review

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★★★★★

“Best customer service I experienced in 40 years ”

Written on: 21/02/2014 by aminbashir (1 review written)

I have been MBNA Card holder since 1998. Wish MBNA can start offering other businesses training on ways to keep customers happy. Have been late on payments for 2 days many times but every time I called the issue was resolved to my satisfaction and in less than 2 minutes. Of course I can not expect them to wave interest charges every time I am late but knowing they will do their best makes that difference… Read Full Review

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★☆☆☆☆

“No personal touch, interest and charges and interest”

Written on: 19/01/2014 by Malkie24m (1 review written)

Stay clear off this company, they are only interested in charges after charges. They are a prime example off what is wrong with the banking system!!p… Read Full Review

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★☆☆☆☆

“loansharks”

Written on: 06/12/2013 by moonos (1 review written)

Can't think of anything bad enough to say about this company. I'd rather borrow from a loanshark... correction I did borrow from a loanshark! I've paid my card off in full and would rather go barefoot and hungry before I would use them again… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 23/11/2013

Made the mistake of setting up a standing order to clear the balance owed on an 'interest free' MBNA card. 'Paperless' account, so no paper statements. A few months later, I went online to check my account, and was shocked to see interest being charged plus several late payment charges of £12. Phoned Customer Services, and was informed that the standing order payments weren't made 'after the dates of the statements and before the payment due dates', hence the late payment fees. Also, as… Read Full Review

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★☆☆☆☆

“PROTECT YOURSELF AND DON'T GET AN MBNA CREDIT CARD”

Written on: 19/11/2013

In the somewhat materialistic society we live in today many of us are unfortunately relying on some form of credit to get us through the busy times. Which is fine, provided one lives within one's means. At the same time life does throw obstacles and hurdles our way and we are subject to relying on credit for sometime to get by. Having said this, as a good person who unfortunately was faced with a very serious medical challenge I did have to rely on credit a little more then preferred… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid!!!!”

Written on: 13/10/2013 by 8hours (1 review written)

I was until recently an account holder with this "organisation". As I was going on holiday and knew that I would be away when both my statement arrived and the payment was due I went on to the website and made a payment prior to departure. On my next statement I was charged a late payment default fee and interest. When I asked why I was told that I had breached the terms and conditions by paying early. Apparantly payments can only be made between certain set dates. So remember to check your… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 22/09/2013

I've been a customer for many years, and have multiple cards with different companies. Typically, I pay off my cards in full each month. I had a basic query, and just had the most awful, frustrating customer service imaginable. It is such a sharp contrast to American Express. I'm going to end my account. I just hate the idea of them profiting from me. This is my first ever customer review - only mbna managed to get me so rattled to do it… Read Full Review

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★☆☆☆☆

“Don't get involved with these people”

Written on: 13/08/2013 by K5mbkj (1 review written)

Following closing an account and settling the balance on the same day, I subsequently moved house and find out 3 months later interest has been added, although a small amount it really hacked me off, not allowed to say worse. I called them to ask why and the response was very matter of fact and if I didn't pay this minuscule amount they would refer to a collection agency. Poor customer service, no way will I use these again, and they have had plenty out of me over time. Choose wisely, try Nat… Read Full Review

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★☆☆☆☆

“0% turns out higher than 19.95%”

Written on: 18/05/2013 by guest1345453 (1 review written)

I thought of carrying out some improvements around the house so I decided to apply for the 0% MBNA Master card.. Got approved, transferred the money (with 1% commission fee) and used it wisely. Two-three months later noticed an interest charge on the statement. Called in…turns out I was late by 1 day to pay the minimum payment, ok, possibly delay thru online banking, possibly I did not consider weekends or whatever it may be. Anyway, the operator told me ‘don’t worry, I am going to… Read Full Review

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J.conte's Response to guest1345453's Review

Written on: 31/10/2013

EXACTLY what they did to me! Not interested at all in helping, only concern was for the late fee and the interest. I have completely forgotten (senior moment) my AMEX payment and they actually reversed it simply because I asked, AMAZING customer service that will be rewarded with more of my business...
Stay away from MBNA - they don't give a **** about customers!

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★★★★★

“Friendly and professional”

Written on: 02/10/2012 by Charlielc (1 review written)

Just wanted to say thank you to mbna for the most helpful, pleasant customer service I received! Working in Customer Services myself I am well aware of how hard it can be and how unhelpful people can be at times, the lady I just spoke to was helpful friendly and dealt with my problems most efficiently, very happy customer!… Read Full Review

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★☆☆☆☆

“Whatever you do, do NOT take out a MBNA card!”

Written on: 24/08/2012

I have been a customer of MBNA's for a great number of years (so many I can't even count that high), I have always paid my balance off in full and never accrued any charges. Because of the number of years I've been with them, they gradually increased my limit to £15,700. I went on-line yesterday to pay my balance off and saw that it stated my credit limit as £500. When I contacted them, they said it the account was reviewed and they decided that £500 was enough?!! I pointed out that only… Read Full Review

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★☆☆☆☆

“Cowboys”

Written on: 12/07/2012 by M_Evans (4 reviews written)

Perhaps to now expect anything but blithering incompetence from a bank (Especially the call centre based, Toytown variety) is to be over optimistic, given that flow chart following lemons seem to have taken over from staff processed of initiative. However for sheer ineptitude MBNA must be contenders for the title of World Champion Idiots 2012. Despite receiving a payment in full prior to Christmas 2011 and prior to the due date, their “System” failed to process it by the due date but did… Read Full Review

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Mmx554's Response to M_Evans's Review

Written on: 18/07/2012

This is similar to the experiences I had. MBNA habitually posted payments late, charged default fees and interest, and failed to deal with complaints. mmx554

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M_Evans's Response to M_Evans's Review

Written on: 23/08/2012

As an update on this, I have now had a reply, stating that the charges have been written off. An attempt to explain their actions has been combined with an apology of sorts but no explanation, as to why it took eight months to reach this conclusion, is given. At the same time, I had another letter telling me not to ignore the arrears!! I have kept the first but binned the second (In my last letter to them, I pointed out that threats should be sent by recorded delivery and that I would not acknowledge any more letters sent by regular mail). I will update this should anything further materialise!!

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Amya97's Response to M_Evans's Review

Written on: 20/07/2012

I agree that this is THE worst credit card company I have ever dealt with! They are rude, disrespectful and of no help at all! Their customer service is just TERRIBLE! DON'T APPLY FOR THEIR CARDS unless you want unecessary headaches. They are dishonest and grab any money they can from their customers. Will pay everything off and close all card with them.

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★☆☆☆☆

“Seriously unacceptable customer service culture”

Written on: 11/01/2012 by mmx554 (8 reviews written)

I have had this credit card for several years, but over the last year or so have detected a severe decline in customer service quality. I pay off my balance at the end of each month, but some time ago they seemed to change their system so that cheques posted to them took longer to get into my account. It has on occasion taken longer than the advertised 5 working days to reach the account. On one occasion I posted cheques (first class) on the same day to two different credit card companies… Read Full Review

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Guest's Response to mmx554's Review

Written on: 02/02/2012

This review is 100% accurate of my experiences of dealing with MBNA. They are dismissive, direspectful and disgraceful. They are the worst business I have ever dealt with in 25 years of working. Avoid them like the plague. You have been warned.

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★☆☆☆☆

“Should be illegal”

Written on: 17/08/2011

I know I borrowed the money and I know I have to pay it back but shunting my interest rate from an initial 18% or so to a whopping 25% with no warning is bordering on criminal. Today I paid off the entire amount after many years of killing debt and I feel I have escaped from a contract with the devil. Pure evil, praying on the weak and screwing them harder into the ground as things get tougher. And yes, I was weak. There's a lot of it going around… Read Full Review

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★☆☆☆☆

“credit card interest on 0 %”

Written on: 24/07/2011 by kirstybishop (1 review written)

we took out this card to transfer money from another credit card so it would be 0%,interest,was paying through bank direct debit monthly,i asked for a paper statement as i hadnt had one from them,i got one a week later only to find that theyve been charging interest,i asked why they said when i took card out i never ticked box asking for interest free,they were also saying that they were sending my paper monthly statement out,if they were i would have noticed the interest being added every… Read Full Review

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