royal bank of scotland platinum credit card reviews | Watch This Item.

Average Ratings
Customer service3.7/10 Based on 5 ratings
Value for Money4.8/10
Overall rating4.2/10
17% Recommended1 out of 6 Reviews
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6- Royal Bank of Scotland Platinum Credit Card Reviews

  • Full review by
    Sarah Calvert
    on 31st Jan 2007


    User Rating : 0
    Respect : 0

    I have tried to get hold of RBS on a few occasions to find out information on my card - after waiting on hold each time for over 40 minutes I gave up - I am currently trying again and have now been on hold for 42 minutes. The level of service on their phone system is disgusting.
    Sarah Calvert's review and ratings     | 54 words

  • Review by
    AGP
    on 8th Jun 2006


    User Rating : 10
    Respect : 0

    I applied for a Royal Bank of Scotland Platinum credit card and transferred money to my account. I was clearly told that there would be no interest charges, as me transferring money to my account would be treated as paying the credit balance. When I got my statement I had been charged interest!!
    AGP's full review     | 56 words

  • Review by
    lrali Rank: 2nd Lieutenant
    on 23rd Jan 2006


    User Rating : 9
    Respect : 0

    I have been a customer of the Royal Bank of Scotland for over 3 years, and I am happy with their services so far. However, I did miss one of the payments on my Platinum credit card and ended up paying a £20 late fee, but then it was refunded when I talked to the customer service. So they do listen to you, as well and treat you as an individual.
    lrali's full review     | 105 words

  • Review by
    nikkiowilson
    on 23rd Dec 2005


    User Rating : 4
    Respect : 0

    I mislaid my purse and cancelled all my cards. I was on hold on the Royal Bank of Scotland Platinum Credit Card line for a while before getting through. When I found my purse my husband suggested a courtesy call. After waiting for half an hour on hold I gave up. I wouldn't like to be on hold if my cards went missing abroad!
    nikkiowilson's full review     | 95 words

  • Review by
    nimisis
    on 28th Nov 2005


    User Rating : 1
    Respect : 0

    It took 8 weeks to get my Royal Bank of Scotland Platinum Credit Card, and even then my credit limit was very low. I was told when requesting an increased limit that they required 3 payslips to be faxed, which I duly did. No reply after 2 weeks. Phoned again to find out that they need bank balance sheets now.
    nimisis's full review     | 61 words

  • Review by
    indiekid75 Rank: Corporal
    on 10th Aug 2005


    User Rating : 1
    Respect : 0

    RBS charged me an arbitrary 25 pounds fee for failing to communicate with my new bank to set up my new direct debit properly. Acknowledged my previous payment history was perfect.
    indiekid75's full review     | 48 words


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