American Express Platinum Reviews
Latest Reviews
★★☆☆☆
“Just hiked by 50% to £450 UKP - they broke it.”
Written on: 28/04/2013 by MrHeavens (1 review written)
The travel insurance for ALL family and airport lounge access was useful, but borderline value at the old £300 fee. Then they went and broke it by asking for £450 and offering worse insurance and some (to me) useless and pointless additional 'benefits'. I am not paying MORE for a charge card than I do for a £40k car insurance!!! If you fly every month in economy and stay in a lot of US chain hotels it works - otherwise its poor value. Bye Amex after 15 years. (read more)
★☆☆☆☆
“Deceptive Practices - DO NOT USE Amex Platinum Travel”
Written on: 16/02/2013 by LilPK
Their travel services are atrocious and I would NEVER recommend them unless you want to be purposely deceived by Amex. I had previously purchased a cruise online through their travel services that confirmed all my Platinum cruise benefits in writing, guess they couldn't renege on that. Having had a great time on the cruise and an overall good experience with Amex's Platinum online travel booking, I decided to book another cruise but had to speak to a cruise representative (Herminio... (read more)
★☆☆☆☆
“HORRIBLE PLATINUM CARD SERVICE”
Written on: 15/01/2013 by mrsimsinla04 (1 review written)
After American Express basically BEGGED me to apply for a Platinum card, I did so over a month ago. I applied online and received a notice that the card was going to be expedited in 2-3 days which was perfect as I wanted to use it for travel and airport lounge privileges over the holidays, having 3 trips planned. After a week and not receiving the card, and unable to use it on first trip, I called and found that AE had mailed the card to an entirely wrong address. The person (whom I could... (read more)
★★★★★
“Platinum card is good value”
Written on: 25/12/2011 by Kenvanheerden (1 review written)
The platinum card offers good rewards, and benefits for travel customers. The service at one point in time was very poor and laid back on behalf of the Amex team. But since that hic-up, their service has improved ten fold. I find if you pay back monthly on a one off purchase, till the payment is complete, then you are building a good history with the Amex family. I have 3 Amex cards at the moment for different purposes, and life styles, eventually I will only use Amex, the rest will be... (read more)
★★★★★
“AMERICAN EXPRESS PLATINUM CHARGE CARD UNBEATABLE.”
Written on: 26/06/2011 by zekunoh
I have been an American Express Platinum charge card member since 1998.The benefits and customer service they offer for the current annual fee of GBP 300.00 is superb.Being with Amex gives you the feeling that your wallet is in safe hands no matter where you are in the world.The Amex customer service team is there 24/7 every day of the year.The travel insurance is excellent we have had to make a few claims over the years and issues are resolved promptly and without any fuss.Being able to use... (read more)
★☆☆☆☆
“The new fraud protection system makes this card...”
Written on: 11/05/2011
The new fraud protection system makes this card unreliable when traveling abroad. Was recently abroad when a fraud alert was triggered, and was not able to release the hold on the card until returning to a local number at which the fraud protection unit could contact me directly. Platinum Card Service personnel were very sympathetic, but there was simply nothing that they could do, acknowledging that the new procedures appeared to limit the value of the card when traveling. I would highly... (read more)
★☆☆☆☆
“The basic benefits of the AMEX Platinum card are good...”
Written on: 13/02/2011 by cds2011 (1 review written)
The basic benefits of the AMEX Platinum card are good - family travel insurance, supplementary cards for six people (who also get travel benefits), priority pass at airports etc, but the whole experience is let down by the awful customer service, and constant stream of errors and mishaps made whenever I have been in touch with them.
They soon apologise and credit your account with £25 as goodwill gesture, but the mistake keep happening, and the time wasting hassles of having to call them up...
(read more)
★★★★★
“This is the best card I have had in my wallet in all...”
Written on: 12/02/2011
This is the best card I have had in my wallet in all the years of using Credit Cards and Charge Cards. I use the Americian Express Service in London for this card and I can recommend the service. I have other cards with American Express with other currencies and I must confess the customer service in order locations can be poor.
Overall if you are a business traveller or travelling on a personal basis I can't find fault with the services this card can bring, especially when presented at...
(read more)
★☆☆☆☆
“I have received constantly appalling service! It took...”
Written on: 13/12/2010
I have received constantly appalling service! It took months & many complaints before my supplemenatary card holder received their card. I am now fighting to get our airport VIP lounge passes. Though Amex admit they received our successful applications 2 months ago, they've still not come! Amex say they may take a further 28 days - making a total period of over 3 months without this facility (losing a quarter of the period I have paid for!). I am trying to make a formal complaint about... (read more)
★★☆☆☆
“Have been a member for just over 2 years now with the...”
Written on: 02/11/2010
Have been a member for just over 2 years now with the platinum charge card. Must say it's a big waste of money.
The travel service is rubbish. Deals are much cheaper online. The concierge wasn't much help either.
Priority Pass gets you access to some fairly sub-standard lounges. The only useful thing is the insurance.
I appreciate that there is some degree of kudos in carrying this card but simply not worth it. I recently had 2 months of what i would consider to be high expenditure,...
(read more)
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Showing 1 - 10 of 37 Reviews
★☆☆☆☆
“I have been an American express platinum card holder...”
Written on: 09/08/2010
I have been an American express platinum card holder for over 20 years and was recently stranded because of the Volcanic ash. I contacted Amex and asked them how much I could charge to my card and they told me a one off £300. I was stranded for about a week and ran up several thousands of pounds that I can't get back from Amex. The people in Amex accounts dept were very rude to me when I asked could I have my spending limit increased to cover my costs whilst I was out of the country.... (read more)
★★★★★
“One word about the AMEX PLATINUM CHARGE CARD .......”
Written on: 06/04/2010
One word about the AMEX PLATINUM CHARGE CARD .... excellent.
Moved over from a Platinum Cashback Card after a year of use (when the moneyback offered dropped down). Decided to take the plunge and applied for the Platinum Charge Card and was accepted for the Platinum Charge Card (£300 annual fee).
Since I always paid off my monthly balance the charge card HAS to be paid off each month no matter what the spend. Only thing I would say about the 'no spending limit', there is one. Amex need to...
(read more)
★★★★★
“This is the best "charge" card on the market....”
Written on: 19/08/2009
This is the best "charge" card on the market. Depending on the country you live in, the service levels will vary a lot. But AMEX is the only true card for anyone who travels extensively overseas. The amount of protection and service that you can get while travelling, by far outweighs the annual cost of the card. In addition, you have so many perks, which if you add up, far outweigh the cost of the card.
I can only recommend the American Express Platinum card to anyone who want more than...
(read more)
★☆☆☆☆
“I have an HSBC Platinum Amex card. Supposedly, this...”
Written on: 11/12/2008 by bruce22 (1 review written)
I have an HSBC Platinum Amex card. Supposedly, this qualifies one for airport lounge access when travelling on certain airlines. But as the New Zealand issued HSBC Platinum Amex card has a 'silver fern' motif on its face, the airlines refuse to honour it. Nobody in Amex is willing or able to resolve this anomaly. And there are many other issues which are equally difficult to comprehend given that we are supposedly elite customers. (read more)
★★☆☆☆
“Have been an American Express cardholder since 1988....”
Written on: 12/11/2008 by pleasant
Have been an American Express cardholder since 1988. Started with a gold card and have been a platinum cardholder for at least 10 years. I have just had my notification come through that on my November statement it will show my £300 annual fee. Sorry to say, but I have today cancelled my membership after 20 years. I simply cannot justify the fee the card commands - sure it hasn't gone up from last year, but for what I use it for and what I get out of it, the ends don't justify the means.
To...
(read more)
★☆☆☆☆
“Basically I have had this card for 4 weeks and am...”
Written on: 23/04/2008
Basically I have had this card for 4 weeks and am considering cancelling it, the benefits are not what AMEX say they are, their customer service is very very poor. There is no such thing as unlimited spending on any of these cards platinum or centurion basically you build up a credit history on a month to month basis. The travel service is very overpriced and you can find better deals on the net. I am now looking for a better card with no yearly fees (read more)
★★★★★
“I must say that for my business card, the annual fee...”
Written on: 16/03/2008 by amex88 (1 review written)
I must say that for my business card, the annual fee is $395, and my personal even higher, I believe $450. I am a long time American Express Platinum holder since 88 and I haven't had a problem yet. Although everyone may not qualify, this card is worth striving for. It has also helped teach one responsibility due to the fact it must be paid off at the end of the month. (read more)
★★★★★
“I have the CitiBank Amex Select card for my miles and...”
Written on: 02/02/2008 by ali84 (1 review written)
I have the CitiBank Amex Select card for my miles and that offsets the rough deal you get with the Companion tickets. The RewardsFirst program is pretty cool and the Starwood complimentary enrolment is worth it as well. The only complaint is that you have to shell out 9000 to fly to Europe for business class or 14000 for first class(my prices are from my airline of choice: Air France) Overall a fantastic card with a bit of a steep price. Truly it's first class! (read more)
★☆☆☆☆
“American Express Platinum Companion Tickets ? Not...”
Written on: 22/01/2008
American Express Platinum Companion Tickets ? Not the bargain you think it is.
I tried to book a companion ticket for my wife to a Caribbean or Mexican destination. When I called the American Express Companion Ticket office, I was told they only fly to certain destinations and you have to fly from a very limited number of airports to these destinations. It was very disappointing.and another thing, try to use the Airport Clubs, most of them do not have an agreement with American...
(read more)
Amex88's Comment
Written on: 16/03/2008
I have this card and I can only disagree. American Express as a company is the best. The Platinum card is well worth the annual fee. It has a long list of benefits and whenever I have had an issue, AMEX was more the helpful. I have 2, Platinum and Platinum for business. This is the card if you qualify.
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★★★★★
“If you use your points to pay for the annual fee, it...”
Written on: 19/01/2008 by Greg202020
If you use your points to pay for the annual fee, it takes 90,000 points per year (20,000 points = $100).
If, instead, you get the AMEX Blue Cash Back ... use that as your primary card, I should get the $450 back with spending $35-40k per year and still get the perks of the Platinum. It seems like such a waste for me to have two accounts when one will do ... just to get a better cost basis.
(read more)
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Showing 11 - 20 of 37 Reviews
★★★★★
“Lost card over seas in a small village by the ocean....”
Written on: 07/01/2008 by sdamdd
Lost card over seas in a small village by the ocean. Called night before - card arrived at my small hotel the next morning. Exceptional service with only one minor problem at airport. (read more)
★★★☆☆
“Other than all the bad point the card is nice and...”
Written on: 06/12/2007 by abcjfk (2 reviews written)
Other than all the bad point the card is nice and customer service is nice. Not much else to say about the card. (read more)
★★★★★
“Unbeatable travel services with my American Express...”
Written on: 23/11/2007 by cainsmill (1 review written)
Unbeatable travel services with my American Express Platinum. Breaks down my annual expenses by category, which makes for easy accounting. Free companion First Class/Business ticket when purchased on the card. There are a ton of benefits, but I'll caveat that you need to make enough money to afford the benefits. I recommend this card without reservations. You are likely to find some negative reviews about the company and the card out there. (read more)
★★★★★
“I really like American Express and feel they will...”
Written on: 25/09/2007 by slipperypete123 (1 review written)
I really like American Express and feel they will always look out for me if a problem arises. I grabbed the Amex Plattie because i've been with amex for about 8 years now and they've never done me wrong. I started with a 6k limit Platinum, then after a few years they bumped me to a gold. I stuck with that for a while, and then they put me to a unlimited platinum. Although some merchants shun amex because of their service charges, I am loyal to them and my next bump is to the flat black! ... (read more)
★★★★★
“I am not one to write reviews on the internet but I...”
Written on: 10/06/2007 by larryd90 (1 review written)
I am not one to write reviews on the internet but I feel like this card should be lauded as a business traveller's best friend.
I needed to get some medical advice while in Asia and Global Assist Plus helped me and forwarded me to English speaking pharmacists and doctors late at night. This was appreciated.
Furthermore, I almost missed a flight and one of my vaccines went bad. I was credited for this purchase immediately, no questions asked.
Also, I have been slammed by several vendors...
(read more)
★☆☆☆☆
“After 15 days of poor customer service, I have now...”
Written on: 16/03/2007 by mazb19
After 15 days of poor customer service, I have now cancelled my card, and I will hopefully receive a refund of my membership fee.
American Express need to become less arrogant!
(read more)
★★★★☆
“Unless something better than the American Express...”
Written on: 22/01/2007 by davewirral (3 reviews written)
Unless something better than the American Express Platinum credit card comes on the market, I wouldn't want to swap. I am still keep my Alliance & Leicester Visa card as a reserve, for the rare occasions when Amex isn't accepted. The card looks good too! (read more)
★★☆☆☆
“We have had the platinum cards for a month now. Until...”
Written on: 21/01/2007 by prefermastercard
We have had the platinum cards for a month now. Until now, everything went wrong. We got this card on "invitation", but when we wanted to pay with it - it was not authorised. I told them where we were, and what the estimated amount would be, but we still had problems with the American Express platinum credit cards. It took 2 hours, and then we decided to pay with our old fashioned Gold card from Mastercard (35 Euro's per year). With this gold card, I can also put the spending limit on higher... (read more)
☆☆☆☆☆
“Travel service has been horrific. Multiple times I...”
Written on: 07/01/2007 by bwporter (1 review written)
Travel service has been horrific. Multiple times I have had to wait 20 - 30 minutes to get to a representative. The hours of service for the Vacation Package are not published on the website, nor are they stated during the on-hold message. I called once at 4:30pm PST and sat on hold for 25 minutes, only to learn that they were now closed for the day and I would need to call back the next day.
After finally reaching them to book my honeymoon, I was told I would get a response the next...
(read more)
★★★★☆
“I traded up to the American Express Platinum Credit...”
Written on: 28/12/2006 by analord (1 review written)
I traded up to the American Express Platinum Credit Card from a Gold, and I was apprehensive as to whether I would use all the services. I travel a lot, but mainly mileage and hotels. The flight offers are good, but I can get a better deal using the same software American Express do, without a processing charge (which was a little rich).
We have been saved by a few things though: In Sorrento, we had a damaged car due to the parking attendant, which was not noticed until we were back at the...
(read more)
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Showing 21 - 30 of 37 Reviews
★★☆☆☆
“I called Customer Services as a result of an incident...”
Written on: 19/09/2006 by jmw2002 (1 review written)
I called Customer Services as a result of an incident described below. The service I received was appalling. They refused me access to a Supervisor and said the best they could do was provide a call back within 24 hours.
I was declined on a £150 purchase from Marks & Spencer. So much for no pre set spending limit. Perhaps it should say, no spending limit. I have now asked for a refund as I have no confidence in the card
(read more)
★★☆☆☆
“This card in my opinion needs more exclusivity when it...”
Written on: 23/04/2006 by MelvinB (3 reviews written)
This card in my opinion needs more exclusivity when it comes to extras. My Visa Signature has the same discounts as this card and is excepted in more places than the Amex Platinum. Whats good is the prestige of the card. The card still gets respect in some cases and the number of people who get the Platinum charge card percentage wise is still pretty slim so only those with great credit get it. Also the number of people who get the black card are very small also so having the Platinum Amex... (read more)
★★☆☆☆
“Applied for and was approved for this card, but when...”
Written on: 15/03/2006 by goodlegs (4 reviews written)
Applied for and was approved for this card, but when the paperwork came through it was entirely wrong - talked about initial 0% rate and then the rate being 9.4%. Was assured that this is wrong and it is actually 4.9% but they refused to send correct paperwork - and said that if I marked the paperwork to show the correct rate, then the paperwork would be considered invalid.
Went through with it in the end but still a bit dubious as to what the actual rate I am being charged is!
Ridiculous...
(read more)
Fco1922's Response to goodlegs's Review
Written on: 15/06/2006
Why would you want to have a Platinum CREDIT card. You can get a much better rate from other companies. The benefits also are far better on the Platinum CHARGE card. The truth is that AmEx doesn't like offering credit card facilities so cancel your credit card, apply for the charge card, and get a low rate credit card elsewhere.
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Goodlegs's Response to goodlegs's Review
Written on: 05/05/2007
The above comment's claim that you can get a 'much better rate' than 4.9% elsewhere sounds like a bit of an ambitious statement...
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★★★★★
“The Amex Platinum card is phenomenal. I can get...”
Written on: 08/08/2005 by GGenius1 (1 review written)
The Amex Platinum card is phenomenal. I can get reservations to restaurants in NYC the same day I call because a table is always held for Platinum Card Members; some of these restaurants require months in advance for a reservation! American Express will take care of nearly anything--as long as it's legal--with the Concierge service. You gain back the annual fee ten-fold if you use the card regularly, so it's definitely worth it! (read more)
★★★★★
“I recently got the American Express Platinum I love...”
Written on: 23/07/2005 by jkelly161 (1 review written)
I recently got the American Express Platinum I love it. I have bought many things with it and I have nothing bad to say about it. The Concierge service is a great help. I will always keep the American Express Platinum. The $400 Annual Fee is worth it! (read more)
★★★★☆
“My original move from Gold to Platnium was motivated...”
Written on: 03/05/2005 by jascione (1 review written)
My original move from Gold to Platnium was motivated by anticipated travel overseas, so I thought I would take advantage of the 2 for 1 first class purchase priviledge. Unfortunately, one can obtain 2 first class tickets on the carrier's internet site at full price for slightly more that the 1 ticket offer by the Platinum Travel Service and if one is traveling with family, the additional cost of the Platinum Travel Service exceeds the savings. So I have yet to take advantage of that... (read more)
☆☆☆☆☆
“Someone made a data entry error for my date of birth,...”
Written on: 14/09/2004 by ckmaxx (6 reviews written)
Someone made a data entry error for my date of birth, and I could not access my account online until I sent a copy of my passport. The Credit limit for my American Express Platinum Credit Card is low, they ignored my request to increase even though I provided them with a copy of another card statement. They recently reduced their cahsback, leaving almost no incentive for me to use their card in preference to others. (read more)
Mailman's Response to ckmaxx's Review
Written on: 06/06/2005
What do you mean you have a credit limit? I thought the whole idea of Amex cards were that they HAD no limit on them?
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Fco1922's Response to ckmaxx's Review
Written on: 15/06/2006
I live in the UK and it is not true that hardly anyone here accepts AmEx. Indeed, the vast majority of places do -- particularly restaurants, hotels, department stores etc. In truth, I find AmEx more accepted in the UK than in the USA. Where were you trying to use it?
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Magnifico's Response to ckmaxx's Review
Written on: 20/07/2006
As far as I know, limit must be granted on previous experience with You, I doubt anyone wil give ya high limit if you dont have some kind of good transaction history in bank which issued it. I remember that my first car was Visa Gold (charge) and I had cca 6.000 $ limit, after intensive spendings they doubled the limit and finally my personal banker asked me how much I want to have it when I travel.......I go on vacation in 3 weeks and I asked for 50K $ limit on all cards, and it was approved....
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287233_Janedoe22's Response to ckmaxx's Review
Written on: 29/04/2007
My social security number was entered with a digit incorrect. When I would call customer service they said it was correct - but when I was late on my payment - the collection center said the account didn't belong to me.
<br/>
<br/>I applied for the American Express Platinum Credit Card in my name & with my social security number - but they went so far as to accuse me of giving them someone else's social security number.
<br/>
<br/>In the end they sent me a generic letter stating that I applied for the card - but that it wasn't a extension of credit.
<br/>
<br/>If you apply online print out the confirmation pages - to prove if necessary. It can happen to anyone.
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370372_Stillwater168's Response to amex88's Review
Written on: 31/05/2008
I agree with this review because...the comments and submissions are correct based on my personal experience.