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Picture courtesy of A R M I N.
| Customer service | 1.8/10   |
|---|---|
| Value for Money | 2.8/10 |
| Overall rating | 1.7/10 |
Full review by
adiab
on 27th Jan 2008
User Rating : 0
Respect :
0
Good Points: Can't think of any
Bad Points: Cancelled card without asking
General comments: They switched my platinum card to one of these Mastercard duo cards, which I didn't receive as I was moving house at the time, but didn't really need to use it at the time. I found out how to pay the transferred balance on my internet banking then it had dissapeared. I phoned and asked them and they apologised saying it was their fault and they had cancelled it as I hadn't used it. They only way to get it back was to reapply. When I did it was declined. I have a business account, platinum account, savings account, and did have a credit card account - my salary is more than the all staff in a medium sized branch put together. I've been with this bank since I was 6 - they've got to be kidding me...if my rating is bad, then its because of them!!!! very upset!!
adiab's review and ratings | 157 words
Review by
Kev1nC
on 24th Jan 2008
User Rating : 1
Respect :
0
Have had a Visa card for over 20 yrs with the same number and well memorised it to. Forced to change to Mastercard, never wanted to never asked to and have never used this card since. (its a discrase of a Bank)
Kev1nC's full review | 56 words
Review by
johncfield
on 24th Sep 2007
User Rating : 0
Respect :
0
These days, Lloyds TSB is appalling.
It has just tried to force its customers to take an Amex card and to switch from Visa to Mastercard. It then cancelled my Visa card (expiry date 10/08), but did so without telling me, so that I had the embarrassment of having the card refused. This after 10 years as a very responsible user who has spent a great deal of money on their card.
Their recorded service when a card gets blocked for security reasons is a disgrace. It gives you an utterly garbled ver ...
johncfield's full review | 165 words
Review by
CWPrice
on 18th Oct 2006
User Rating : 0
Respect :
0
I have just received a letter from Lloyds TSB stating that they are increasing the rate on my Platinum credit card from 14.88% to 26.9%, which they are allowed to do under section 17 of the small print.
CWPrice's full review | 35 words
Review by
Arthur H
on 16th Jul 2006
User Rating : 9
Respect :
0
The credit card protection insurance is a rip off, but to be fair Lloyds TSB didn't push it. I chose to take it as I had started a new job due to redundancy, and that experience made me financially nervous. Now I'm in an even better job I'd like to cancel this pointless insurance, because if you read the small print it only covers the minimum monthly payment.
Arthur H's full review | 97 words | 2 comments added.
Review by
Mike Evans
on 22nd Jun 2006
User Rating : 0
Respect :
0
I applied for the Lloyds TSB Platinum credit card a month ago, and it has still not arrived. Everything seems to be done at a snails pace with Lloyds! when I call them they say it takes a week to do this, another week to print this and another week to post something else. With other companies in the past the card usually arrived within a week maximum.
Mike Evans's full review | 76 words
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